Our company has been established in 1993 and online business we started as early as 2002 with an other type of e-commerce site which is still running strong and good. So we know our e-commerce thing and you can be rest assured that we know our stuff when it comes to taking orders in and processing them to our valued customers. That means you.
You can reach us by telephone mon-fri (10:00 - 16:30 GMT +2) from number: +358 10 525 1826. Please note, we only understand if you speak either Finnish or English.
Also, you can send us an email at
[email protected]
Worldwide shipping:
- Nordic countries: 1-4 days
- EU area: 1-7 days
- Rest of the world: 3-14 days
All international orders can be made trough our website, we currently ship worldwide to 223 countries. Payment methods for International orders are Paypal, Visa, Mastercard, American Express and Diners Club. All parcels are shipped from Finland with DHL or in co-operation with the national postal service of the destination country.
We are proud of our fast delivery times here at Mökkimies.com. To Finnish destinations the parcel usually arrives during the next day (excluding weekends). For International deliveries we use DHL and Finnish postal service Priority and EMS shipping with a delivery time of 1-14 days depending on shipping method and destination.
These times apply if you have placed your order before 14.00 (GMT +2) so the parcel ships out the same day.
The online store will automatically send you a tracking number for the parcel when the product(s) are picked up for packing.
We believe that you will be satisfied with the products you ordered. Still, situations can arise where it is necessary to return the product. Therefore we have refined the return process to be as smooth as possible. You have a right to return the product within 30 days starting on the date you received it. You can either replace the product with another product or receive a refund.
Please note that outside Finland you will have to pay the postal fees for your return, unless you have received a faulty or wrong product. In case of customer return for unwanted or damaged goods, or if you have received an wrong item, please contact us before doing anything else by email:
[email protected] or by telephone: +358 10 525 1826
In case of buyer’s remorse, please remember that the product you are returning has to be unused and in the condition you received it in.
We offer a -10% discount for Mil / LE professionals working in Finland: Police, Customs, Border Guards, The Finnish Defence Forces personnel, Rescue Service, Private Security Guards, Crisis Management Veterans, Peacekeepers, Prison Service personnel, NATO personnel etc.
Did you already have a customer account with us? If not, please sign in here -
https://www.mokkimies.com/register
And after that:
a message from the official email address of the company or a picture of the official ID card and email to
[email protected] - subject of the message, please use "Mil / LE discount" and include the email address which you used when creating the account, so we see instantly what it is about.
We will then register you with a discount group and -10% prices will apply whenever you are logged in to our store. We'll email you when / if 10% is active. If you have any concerns, feel free to ask for more
[email protected] -- please note we offer this discount only for personnel working in Finland (delivery address must be a Finnish postal address).
Are you looking for a volume purchase for maybe your co-workers or as a gift for your staff? We have a separate pricing policy for bigger qty orders.
Please ask an offer from
[email protected]
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