Media Coverage
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| Computer Weekly
Why Keir Starmer’s plan to rewire Whitehall needs an IT-rethink
Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
| Think Digital Partners
Q&A: How can the UK Government deliver in a new era of AI?
Q&A with Pega's Alex Case on how the UK Government can deliver in a new era of AI.
| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Forbes
15 Customer Experience Predictions For 2025
Customer experience industry experts - including Pega's Tara DeZao - weigh in on what we can expect in 2025, including how brands will shift their focus toward first-party and contextual data.
| CX Today
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Pega is ahead of the curve when it comes to office-flow automation, using Pega GenAI Coach as an example of its capabilities.
| Retail Banker International
Banking and payments experts share sector forecasts for 2025
Pega's Steve Morgan shares his 2025 banking sector predictions alongside other industry leaders.
| Insurtech Insights
Leaders Reveal What’s Next for Insurance: 20 Trends Transforming the Industry in 2025
Pega insurance expert Manoj Pant focuses on silo management and internal operations.
| Ziptone
Oneindige keuze, ondoorzichtige tarieven, versnipperd toezicht – AI in klantcontact in 2025
Pega's Peter van der Putten, Lead Scientist and Director at Pega's AI Lab, gives his AI predictions for 2025.
| Les Echos
L'IA et l'armée, loin des clichés
Pega's Sylvain Harault on the use of AI and how it can support the military and government in key areas such as logistics, data management, and predictive analysis.
| Le Mag IT
Pega GenAI Blueprint doit accélérer le prototypage… et le cycle de vente
Pega Blueprint dedicated article, following an exclusive interview and demo by Pega's Sylvain Harault.
| IT Finanzmagazin
Pegasystems beschleunigt Reklamationsbearbeitung und Nachforschungen
Covers the launch of Pega Smart Investigate .
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| Computerwoche
IT-Produkte der Woche
Covers how Pega Infinity 24.2 offers new gen AI capabilities that enable companies to increase productivity, innovate faster, and optimize customer experiences.
| Computerwoche
IT-Produkte der Woche
Launch of Pega's new AI-driven legacy discovery capabilities in Pega GenAI Blueprint amongst the IT products of the week.
| INTHEBLACK
5 common finance problems AI can tackle
Pega's Jonathan Tanner on how AI assists with scam and fraud detection, investigating financial crimes, creating risk reports, financial insights for customers, and personalization.
| Insurance Edge
Predictions 2025: Pegasystems Sees a Less Bumpy Ride on Premiums
Pega insurance expert Manoj Pant's 2025 insurance trends covering AI and the impact of inflation on the industry.
| Cloud Computing Insider
Nicht jeder Hammer passt auf jeden Nagel
Pega's Uwe Specht on how to best use low-code platforms for certain applications.
| ITPro
AWS wants to drastically cut down AI hallucinations – here's how it plans to do it
Pega's Peter van der Putten comments on automated reasoning and the problem of AI hallucinations.
| Dataversity
Dataversity
First-party data is like gold, especially for personalization. But Pega's Tara DeZao explains that it takes more than “owning” the data to make it valuable.
| RockingRobots
AI-trends voor 2025 volgens Pegasystems: Meer AI-agents
Pega's Peter van der Putten shares his AI predictions, including that the biggest innovation in 2025 will come from technology that makes AI more autonomous, such as agentic AI.
| Finextra
How regulators are responding to AI impact on financial services
Pega's Steve Morgan on how regulators are responding to AI’s impact on financial services.
| CustomerFirst
Generatieve AI wordt commodity, agentic AI en ethiek centraal
Pega's Peter van der Putten share his AI predictions, highlighting how generative AI will become a commodity and that agentic AI and ethics will play an increasingly central role.
| The New Stack
It’s Time to Kill the Term ‘Citizen Developer’
In this byline by Pega's Matt Healy, learn why it's time to shift how we think about the term "citizen developer." Successful software development is not about a division between “citizens” and...
| IT Finanzmagazin
GenAI im Bankwesen – Das ging ja schneller als gedacht!
Pega's Michael Baldauf on how GenAI has made a huge leap in banking this year.
| CMSWire
Customer Journey Orchestration in an Open World of CX
Customer journey orchestration is evolving. Pega's Tara DeZao explains how brands need to build processes around desired end results and customer experiences, and how genAI tools - including Pega...
| InfoWorld
How AI agents will transform the future of work
AI agents are already reengineering software development, business processes, and customer experiences. Pega's Don Schuerman weighs in on how AI agents will transform the future of work.
| cmm360
GenAI im Bankwesen – Das ging ja schneller als gedacht!
Pega's Michael Baldauf on how GenAI has advanced rapidly in banking in 2024, as well as an outlook on AI in 2025.
| BW Businessworld
India’s GCC Ecosystem Important For Pegasystems Globally: Country Head Deepak Visweswaraiah
Pega's Deepak Visweswaraiah highlights how the India team contributes to the company’s global growth, innovation, and product development.
| DevInsider
Nicht jeder Hammer passt auf jeden Nagel
Pega's Uwe Specht on how low-code platforms are not generalists, but specialists, and how they are only suitable for certain applications.
| iTWire