A new – syntropic – criterion obtained using the synergetic theory of information has been proposed for determining the start date for the cancellation of restrictive measures in the COVID-19 pandemic. Under this criterion, the restrictions should be lifted when the average number of new cases per day during a week becomes disproportionately smaller than at the peak of the pandemic. The article gives the derivation of this criterion, and its practical use is shown by the example of a number of EU countries. In this case, a comparison is made of the dates set by the syntropic criterion with the actual dates of the beginning of the lifting of restrictions.