Contact SBA

Borrowers from the loan types listed below, who are trying to view their loan or make payments using the MySBA Loan Portal (lending.sba.gov) can contact MySBA Loan Portal Customer Service at 833-572-0502, from 8:00 a.m. to 8:00 p.m. ET, Monday to Friday, or email [email protected]. Closed on all federal holidays. MySBA Loan Portal Customer Service cannot access your individual loan information.

• Paycheck Protection Program (PPP)
• All SBA disaster loans including COVID-19 EIDL and physical loss loans
• 7(a) loans
• 504 loans

For all other payment-related inquiries, visit the Get help section of our Make a payment to SBA page.

To report technical problems with Lender Match, please contact [email protected].

• For assistance with SBA disaster loans (including physical loss and non-COVID EIDL), please email [email protected].
• You can also call 800-659-2955 from 8:00 a.m. – 8:00 p.m. ET Monday through Friday. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
• After a declared disaster, SBA operates Disaster Recovery Centers where you can get in-person assistance. Walk-ins are accepted, but you can schedule an in-person appointment at an SBA Disaster Recovery Center in advance.

COVID-19 Economic Injury Disaster Loan (EIDL)

Please call COVID-19 EIDL Customer Service at 833-853-5638 (TTY: 711), email [email protected], or send a message through the MySBA Loan Portal. COVID-19 EIDL Customer Service is open from 8:00 a.m. to 8:00 p.m., Monday through Friday. Closed on all federal holidays.

When emailing SBA, remember to always include your loan or application number as well as reason for request in the email subject line. In the body of the email, include your loan or application number, reason for request, business name, applicant name and contact information.

Paycheck Protection Program (PPP) loan forgiveness

PPP is closed. Borrowers who need assistance with direct forgiveness can call SBA at 877-552-2692 from Monday through Friday, 8:00 a.m. to 5:00 p.m. ET. Closed on all federal holidays. The call center can only assist direct forgiveness applicants. 

All other Paycheck Protection Program questions should be addressed to your lender. Learn more about how to get help with your PPP loan.

Shuttered Venue Operators Grant (SVOG) portal

SVOG is no longer accepting new applications.  For technical assistance with the SVOG portal, existing awardees can call the SBA Disaster Assistance Customer Service center at 800-659-2955 from 8:00 a.m. to 11:00 p.m. ET, Monday to Friday. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

SBA employees are not permitted to assist you with SVOG inquires due to federal grant regulations. Learn more about how to manage your SVOG.

Restaurant Revitalization Fund (RRF) award portal

RRF is no longer accepting applications. Existing RRF awardees can call the RRF's Post-Award Reporting Hotline at 844-279-8898 for technical assistance with the RRF award portal. Closed on all federal holidays. Hotline staff is unable to assist with application statuses or applications that were not funded.

Dynamic Small Business Search (DSBS)

• For assistance with updating your SBA profile, please contact the DSBS Support Portal.
• You can also edit your SBA profile by logging into SBA Connect.

HUBZone program

• Questions about SBA’s HUBZone program can be sent by e-mail to [email protected].
• Eligibility assistance is available on Tuesdays and Thursdays from 2:00-3:00 p.m. ET. Call 208-391-5817 Conference ID 278449067#, or find a local number.

Women-Owned Small Business (WOSB) program

• Questions about SBA’s Women-Owned Small Business program can be sent by e-mail to [email protected]. 
  For technical assistance with the certification website, please contact the wosb.certify.sba.gov helpdesk

8(a) Business Development program

• Questions about SBA’s 8(a) Business Development program can be sent by e-mail to [email protected].
• For technical assistance with the certification website, please contact the Certify helpdesk.

Mentor-Protégé program

• Questions about SBA’s Mentor-Protégé program can be sent by e-mail to [email protected].
• For technical assistance with the certification website, please contact the Certify helpdesk.

Veteran Small Business Certification (VetCert) program

• For more details about the transfer and SBA’s Veteran Small Business Certification
  • See our Frequently Asked Questions
  • Email [email protected] 
  • Call the dedicated toll-free call center at 800-862-8088, Monday – Friday, 8:00 a.m. – 6:00 p.m. ET. Closed on all federal holidays.

Contact SBA’s Answer Desk at 1-800-827-5722 or [email protected], Monday-Friday 9:00 a.m. to 6:00 p.m. ET. Closed on all federal holidays.

You can also contact your SBA District Office for help planning, starting, or growing your small business.

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