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    Questionairre ON Evaluation of Customer Centricity AT Value Format Reliance Fresh Stores

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    Nirmal Patel
    This document contains a 21 question survey about customer satisfaction at Reliance Fresh grocery stores. The survey asks customers about their shopping experiences and perceptions of various aspects of the stores like cleanliness, product quality and freshness, wait times, and promotions. It collects feedback on satisfaction levels with pricing, brands carried, customer service and more to evaluate customer centricity.

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    Questionairre ON Evaluation of Customer Centricity AT Value Format Reliance Fresh Stores

    Uploaded by

    Nirmal Patel
    29 views3 pages
    This document contains a 21 question survey about customer satisfaction at Reliance Fresh grocery stores. The survey asks customers about their shopping experiences and perceptions of various aspects of the stores like cleanliness, product quality and freshness, wait times, and promotions. It collects feedback on satisfaction levels with pricing, brands carried, customer service and more to evaluate customer centricity.

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    reliance fresh project report. all informaton about relince fresh.

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    Nirmal.007

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    This document contains a 21 question survey about customer satisfaction at Reliance Fresh grocery stores. The survey asks customers about their shopping experiences and perceptions of various aspects of the stores like cleanliness, product quality and freshness, wait times, and promotions. It collects feedback on satisfaction levels with pricing, brands carried, customer service and more to evaluate customer centricity.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    29 views3 pages

    Questionairre ON Evaluation of Customer Centricity AT Value Format Reliance Fresh Stores

    Uploaded by

    Nirmal Patel
    This document contains a 21 question survey about customer satisfaction at Reliance Fresh grocery stores. The survey asks customers about their shopping experiences and perceptions of various aspects of the stores like cleanliness, product quality and freshness, wait times, and promotions. It collects feedback on satisfaction levels with pricing, brands carried, customer service and more to evaluate customer centricity.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    QUESTIONAIRRE ON EVALUATION OF CUSTOMER CENTRICITY AT VALUE FORMAT RELIANCE FRESH STORES

    1. Have you ever visited Reliance Fresh Store? Yes No 2. If yes then, does a shopping cart or basket readily available on the entering the store? Yes No 3. Do you see clean floor, shelves and display? Yes No 4. Do you get always fresh product in Reliance Fresh Store? Yes No 5. Do you get correct receipt from the cash counter? Yes No 6. How many minutes do you wait in the queue of the cash counter? Less than 5 minutes Less than 10 minutes Less than 15 minutes More than 20 minutes 7. Do you get help from CSA when asked for? Yes No 8. Do you find Reliance Fresh Stores staff in dress code and wearing a name badge? Yes No 9. How overall shopping experience with reliance fresh? Excellent Good Average Poor 10. Do you satisfy of service given to you from employee? Highly satisfied Satisfied Moderate Dissatisfied Highly dissatisfied

    11. Do you like interior decoration in reliance fresh store? Yes [ ] No [ ] 12. Which class of people can purchase product from reliance fresh store? Poor class [ ] Middle class [ ] Rich class [ ] 13. According to you the price of product of reliance fresh store is compaentivaly? High [ ] Low [ ] Average [ ] 14. if you do not gat preferred brands or product than what will you do? Buy another brand or product [ ] Buy if from others mall [ ] Wait for brands [ ] 15. How frequently do you product? Daily [ ] Weekly [ ] Monthly [ ] Fortnightly [ ] 16. What are promotional schemes introduced to attract you? Discounts on cash [ ] Exchange offers [ ] Spcial schemes on festival [ ] Scratch the cards & win the price [ ] By one get one free [ ] Others [ ]

    17. Give your level of satisfaction with reliance fresh store. particulars Highly satisfied Moderate satisfied Price Quality Brand Availability Quantity fresh product 18. Do you prefer to buy again at reliance fresh store? Yes [ ] No [ ] 19. What do you feel quality of reliance fresh store products? Very good [ ] Good [ ] Poor [ ] 20. Do you gat sales affect service? Yes [ ] No [ ]

    Disatisfied

    Highly dissatisfied

    21. If yes then, what do you feel about sales services given by reliance fresh limited? Highly satisfied [ ] Satisfied [ ] Moderate [ ] Unsatisfied [ ] Highly unsatisfied [ ]

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