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    Helpdesk Escalation Matrix

    Uploaded by

    Ritesh Sood Goel

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    Helpdesk Escalation Matrix

    Uploaded by

    Ritesh Sood Goel
    1K views1 page

    Original Title

    Helpdesk Escalation Matrix (1)

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    © Attribution Non-Commercial (BY-NC)

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    PPT, PDF, TXT or read online from Scribd

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    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    1K views1 page

    Helpdesk Escalation Matrix

    Uploaded by

    Ritesh Sood Goel

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 1

    DMS Support Helpdesk Escalation Matrix

    Tier 1

    Service Desk 1800 102 4443 [email protected] Hemasundara Rao. Y Contact: +91-8411004012 Email: [email protected] Raghavendra Sharma Contact: +91-8888871511 Email: [email protected] Balakishan Gudeep/Nehal Contact: +91-9860115956/8888815942 Email: [email protected]/[email protected]

    Tier 2 After 4Hrs

    Tier 3 After 8Hrs

    Tier 4 After 12hrs

    Tier After 24 Hrs.

    Vijai Sarathi Contact: +91-9011030406 Email: [email protected]


    Vinod Kumar Bhat Contact: +91-9871674840 Email: [email protected]

    Tier After 48 Hrs.

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