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    WWW Energy NSW Gov Au/customers/rebates

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    Robbie Lilie
    Steven Poon received a letter regarding his application for the 2013-2014 Family Energy Rebate. His application was declined because the information he provided did not match what the Department of Human Services had on file, including his name and customer reference number. The letter suggests contacting DHS to resolve the mismatch and then resubmitting a new application before the June 13th deadline, in order to have his eligibility for the rebate assessed.

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    WWW Energy NSW Gov Au/customers/rebates

    Uploaded by

    Robbie Lilie
    20 views1 page
    Steven Poon received a letter regarding his application for the 2013-2014 Family Energy Rebate. His application was declined because the information he provided did not match what the Department of Human Services had on file, including his name and customer reference number. The letter suggests contacting DHS to resolve the mismatch and then resubmitting a new application before the June 13th deadline, in order to have his eligibility for the rebate assessed.

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    Steven Poon received a letter regarding his application for the 2013-2014 Family Energy Rebate. His application was declined because the information he provided did not match what the Department of Human Services had on file, including his name and customer reference number. The letter suggests contacting DHS to resolve the mismatch and then resubmitting a new application before the June 13th deadline, in order to have his eligibility for the rebate assessed.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views1 page

    WWW Energy NSW Gov Au/customers/rebates

    Uploaded by

    Robbie Lilie
    Steven Poon received a letter regarding his application for the 2013-2014 Family Energy Rebate. His application was declined because the information he provided did not match what the Department of Human Services had on file, including his name and customer reference number. The letter suggests contacting DHS to resolve the mismatch and then resubmitting a new application before the June 13th deadline, in order to have his eligibility for the rebate assessed.

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    FER2013/14 192252

    Steven Poon 115 Woniora Road South Hurstville Kogarah NSW 2221

    Dear Steven Poon, Thank you for submitting an application for the 2013-2014 Family Energy Rebate. While processing your application the Federal Department of Human Services (DHS) advised us that the information you provided below did not match the information they have on file: Your Name: Steven Poon Your DHS Customer Reference Number: 207232710S DHS must be able to identify you and determine if you were eligible for Family Tax Benefit A or B during the 2012-2013 financial year, and that you received the relevant payment. This is an eligibility criterion for the 2013-2014 Family Energy Rebate. Unfortunately, this means we can not continue to process your application, and must close it. However, you can submit a new application, preferably using the online application form, to hopefully resolve this issue of a mis-match of information with DHS, to continue the process of checking your eligibility for the rebate. The fastest path to the online application form is this address: http:// www.energy.nsw.gov.au/customers/rebates/. Here are some suggestions to help you resolve this issue before submitting a new application before the submission deadline of 5:00pm, Friday 13 June 2014. 1. Contact the DHS Customer Service Number 13-61-50 to discuss the Customer Reference Number issue. Once this is resolved, lodge a new application with your updated information. 2. A common error is submitting a Customer Access Number rather than a Customer Reference Number in the rebate application. The Customer Reference Number is the number on your DHS correspondence and concessions cards. Discuss this with DHS if you are still uncertain as to what is your current Customer Reference Number. If you are still unsure why you have been declined by DHS, please phone us before the application submission deadline deadline, to discuss the matter with you. To reach the Team by phone, call 02-8281-7724. If you would prefer to leave an email message with us, send email to [email protected]. Yours Sincerely The Family Energy Rebate Team 03 Oct 2013

    NSW Family Energy Rebate Mail: GPO Box 3889, SYDNEY NSW 2001 Phone: Energy Information Line: 1300 136 888 or TTY for hearing impaired: 1300 603 845 Fax: 02 8281 7799 Email: [email protected] Web: www.trade.nsw.gov.au/energy/customers/rebates/family-energy-rebate

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