OKI B6200-B6300 Service Manual
OKI B6200-B6300 Service Manual
OKI B6200-B6300 Service Manual
040708A
If instructions are not observed, injuries of workers or physical damages to assets (including this laser printer) may result.
3. Related documents
- Instruction manuals (standard manuals) Describe operation and handling of this laser printer. - Performance specifications Describe in detail various specifications of this laser printer. (In the event of discrepancy between this manual and the performance specifications, the performance specifications shall take preference.) - Video interface specifications Detailed video interface specifications for this laser printer - Spare parts list Information on maintenance parts (spare parts) for this laser printer
ii
4. Safety
To prevent possible accidents during maintenance operation, you should observe the "Warning" and "Caution" information in this manual. Dangerous operations and operations out of range of this manual should be absolutely avoided. Various processes not covered by this manual may be required in actual operation, which should be performed carefully always giving attention to safety.
Power is supplied to the power switch / inlet (LVPS ASSY) even while the printer is off. Never touch its live components.
/))
/))
(34PPM) iii
(24PPM)
/ ))
/ ))
(34PPM)
(24PPM)
iv
FUSERASSY
Caution label
JG0105AB
(34PPM)
Caution label
FUSERASSY
JG0005AB
(24PPM)
vi
ROSASSY
Caution label
JG0104AB
(34PPM)
ROSASSY
Caution label
JG0004AB
(24PPM)
vii
4.5.2 Caution label for laser beams It is labeled to the top side of the output unit of laser beams (ROS ASSY) in order to prevent from that workers for maintenance receive leaser beam.
viii
5. Installation
5.1 Power source
Do not plug too many leads into a single socket. Use a dedicated electric outlet and confirm that the power is within the specification. Connect the single power cord to an electric outlet which supplies power more than the maximum power consumption of this laser printer.
5.2 Ground
Be sure to establish the ground of this laser printer. Be sure to connect the ground of this laser printer with one of the followings: - Grounding terminal of an electric outlet - Copper or the like which is embedded 650 mm or deeper in the ground - Grounding terminal for which the grounding work has been carried out Be sure not to establish a ground with the followings: - Gas pipe - Ground for telephone - Water pipe which is partially made from plastic When establishing a ground, be sure not to use the 2pin - 3pin conversion plug.
ix
5.4 Unpackings
5.4.1 Unpacking laser printer The printer must be carried horizontally with two or more persons.
Unpack the carton, and confirm that the number of the later printer and the attachments, and their appearances have no problem. 1) Laser Printer main unit 2) 150 Paper Cassette 3) 250/550 Paper Cassette 4) EP CARTRIDGE 5) Power Cord 6) Instruction Manual
5.4.2 Unpacking Option Face Up Tray Unpack the carton, and confirm that the number of the Option Face Up Tray and the attachments, and their appearances have no problem. 1) Option Face Up Tray main unit
5.5.2 Installing Option Face Up Tray For details, refer to the Instruction Manual supplied with the main unit. Before the installation, turn off the power and plug off the power cord.
1) Unpack the Option Face Up Tray, remove cushioning materials, and confirm the attachments. 2) Insert the front edge of the Option Face Up Tray into the slot on the upper-rear of the laser printer to install. 3) Connect the power cord. 4) Turn on the power switch of the laser printer. 5) Try some test printings to eject onto the Option Face Up Tray and confirm that there is no problem. xi
6. Disassembly
6.1 Disassembly procedures
6.1.1 Disassembling laser printer and option units For details, refer to the Instruction Manual or Chapter 3 Removal and Replacement Procedures. Perform the disassembly in the reverse procedures of the installation. When holding up the later printer, be sure to grasp the handles with both hands. Grasping a part other than the handles results in fall or damage of the laser printer. When holding up the later printer, bent your knees thoroughly to prevent the lower back strain. Be sure to remove the EP CARTRIDGE from the laser printer and put it into a plastic bag to dismantle. Be sure to re-use the protection sheets and fixing materials, which are removed at the installation. Confirm that no attachment is lacked.
xii
Chapter 1 Troubleshooting .............................................................................................1 - 1 Chapter 2 Operation of Diagnostic .................................................................................2 - 1 Chapter 3 Removal and Replacement Procedures ........................................................3 - 1 Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1 Chapter 5 Parts List........................................................................................................5 - 1 Chapter 6 Principles of Operation ..................................................................................6 - 1 Chapter 7 Wiring Diagrams and Signal Information .......................................................7 - 1 Chapter 8 Printer Specifications .....................................................................................8 - 1
xiii
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting This manual is based on the standard specifications of Oki Data on the assumption that the printer controller is working properly. When the printer controller controls operation directly or any OEM has its unique specifications, the operation may be different from description in this manual. Troubleshooting in this manual assumes use of Diag. tools (maintenance tools). However, the troubleshooting allows for the case where the Diag tools are not used. You can correct troubles according to these troubleshooting procedures after understanding them well.
Prior check
Condition check
Start
Level 1 FIP
Level 2 FIP
Preventive maintenance
End
1 - 1
Chapter 1 Troubleshooting
10) Paper used meets specifications (standard paper is recommendable). 11) The laser printer is handled properly. 12) Parts which should be replaced periodically have been replaced when the specified number of sheets have been printed.
1-2
Chapter 1 Troubleshooting
1-3
Chapter 1 Troubleshooting
specifically. Never touch live parts if not required, while the power cord is connected.
6) Connector condition is denoted as follows: [P/J12] Connector (P/J12) is connected. [P12] [J12]
Plug side with the connector (P/J12) removed (except when attached directly to the
board).
Jack side with the connector (P/J12) removed (except when attached directly to the
board).
7)
[P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the plus side of the measuring instrument connected to [2PIN] of [P/J1] and the minus side to [4PIN] of [P/J3].
8)
[P/J1<=> P/J2] in the FIP means measurement for all terminals corresponding between [P/J1] and [P/J2] referring to Wiring Diagrams.
9)
In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear minus side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore, after checking of proper continuty between AGs, SGs, or RTNs respectively, the rear minus side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN]. However, care should be taken not to mistake since [AG], [SG], and [RTN] are not on the same level.
10) Measure the voltage of small connectors with the special tool. Handle the tool with care, as the leading edge of the tool is pointed. 11) When measuring the voltage, set the EP CARTRIDGE, BRT ASSY and paper tray, close the COVER TOP ASSY, FUSER ASSY, and COVER REAR and power ON if not required specifically. 12) Numerical values in the FIP are only for standard. If numerical values are approximate, they should be considered permissible.
1 - 4
Chapter 1 Troubleshooting 13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose are not specifically referred to here. They should be handled carefully. 14) Replacement in the FIP indicates replacement of parts which are considered to be the source of trouble to be checked after replacing those parts, assemblies containing them (HIGH ASSY). 15) The FIP describes the first tray on the lower part of the device as Tray 1, and the second tray as Tray 2, and the first tray of Option 550 Paper Feeder as Tray 3, and the second tray as Tray 4. 16) In the FIP, existence and non-existence of Diag tools (maintenance tools) are distinguished in some cases. Correct troubles according to the instructions in the FIP. 17) In the FIP, procedures are differentiated depending on specifications. Correct troubles according to the instructions in the FIP. 18) For optional parts, some troubleshooting procedure may follow the manual for those options, of which you should take note. Keep those manuals for the optional parts when required.
1 - 5
Chapter 1 Troubleshooting
2. Level 1 FIP
2.1 Level 1 FIP
The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various troubles including error codes, and the level 2 FIP provides a guide for proceeding of the troubleshooting.
Ask the operator about trouble status Is operators operating method correct? Y N
Level 2 FIP
Level 2 FIP
Other FIP
1 - 6
Chapter 1 Troubleshooting
Detect Top Cover or Top Cover & Rear Cover OpenDefect of SWITCH FIP1.6 I/L ASSY, Confirmation of contact/wiring Detect Rear Cover Open onlyDefect of INTERLOCK S/W REAR, Confirmation of contact/wiring Detect OCT Cover OpenDefect of SWITCH REAR COVER, Confirmation of contact/wiring FIP1.6 FIP1.37
(Separate volume)
001 001
FIP1.26 Detect Duplex Cover OpenDefect of SWITCH DUPLEX, Confirmation (Separate of contact/wiring
volume)
One of FAN MAIN or FAN SUB doesn t rotate in specified revolutions. FIP 1.4 Check Main Fan/Sub Fan and MCU and replace as needed Communication fails is caused because ACK is not received by resend in twice.Parity error is detected in HARDWARE of IOT side. If the trouble is not recovered by powering OFF and ON, execute the FIP2.18 following. - Check the connection of HVPS/MCU connect harness. - If the trouble is still caused, replace HVPS/MCU PWB.
003
003
Framing error is caused because ACK is not received by resend in twice. Scope-FD send error If the trouble is not recovered by powering OFF and ON, execute the 347 detected by following. Controller(Framing error) - Check the connection of HVPS/MCU connect harness. - If the trouble is still caused, replace HVPS/MCU PWB. Send error detected by Controller Detect 348 incorrect command in sending ENOSTR Power OFF and ON
FIP 2.18
003
003
Send error detected by 349 Controller Sending under Power OFF and ON runESPIPE Varieties of errors 350 detected by Controller EIO Parity error is caused in 354 receiving a status from IOT Overrun is caused in 356 receiving a status from IOT 360 Initialization error between IOT-ESS Power OFF and ON It is caused when receiving NAK which reporting the communication fail. Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB. It is caused when receiving NAK which reporting the communication fail.Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB. Fail to initialize IOT (MCU). Check the connection of HVPS/MCU connect harness. Replace HVPS/MCU PWB.
003
003
003
003
003
PageSync becomes active before writing output data until buffer PAGE-SYNC is caused becomes full when printing. 362 before the preparation of Replace the harness to connect ESS and IOT. video output is completed. Replace ESS PWB.
1-7
Chapter 1 Troubleshooting
Chain Link Fault Items 003 363 PAGE-SYNC finish error in outputting video Conditions of detect/Methods of treatment PageSync becomes inactive before the specified size is printed out when printing. Replace the harness to connect ESS and IOT. Replace ESS PWB. Compression/decompress is not finished though the specified data is input when compressing or decompressing. Insert and remove RAM on ESS PWB (if it exists) Execute the DC355 DIAG test, and replace HDD if the trouble is not recovered. Replace ESS PWB. Ref FIP -
003
003
Detect Line Sync incorrectly. Connection of connecters between ESS PWB J32 and MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable. Access of PCI causes trouble due to the defect of PCI bus. When it is not recovered by powering OFF and On, replace ESS PWB. The finish code is not found in the compressed data (FF02) when depressing the data in specified size. When it is not recovered by powering OFF and On, execute the following. In case of that the specific documents cause the trouble. The possibility of software problem is high. 1. Changing print mode (normal/high quality/high resolution) may print out. 2. Changing RAM size may print out. A. Change RAM size to install B. Change the used size of RAM (Change the setting of port, or received buffer size) In case of that the most of documents cause the trouble. The possibility of hardware problem is high. 1. Change RAM 2. Execute the DC355 DIAG test, and replace HDD if the trouble is not recovered. 3. Replace ESS PWB
003
003
003
No response from IOT PWB to ESS PWB sending.MCU PWB J14, IOT-ESS Communication disconnection of Flat Cable, or loose connection. 371 Fail 1 Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB. ESS PWB detects DLL send error. IOT-ESS Communication MCU PWB J14, disconnection of Flat Cable, or loose connection. 372 Fail 2 Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB. 600 Billing Fail 3 601 Billing Fail 4 602 Billing Fail 5 Auto recovery of Billing Master Counter. Already registered to History (Hide Fail) Auto recovery of Billing Backup Counter 1. Already registered to History (Hide Fail) Auto recovery of Billing Backup Counter 2. Already registered to History (Hide Fail)
003
003
The combinations of printing parameter is not correct such as sets [Tray paper size] to[Auto] of operational panel, sets [Select paper tray] to[Auto] of printer driver, and indicates the printing in indeterminate size.Check printing indication. Tray 1 is not set. Defect of GUIDE TRAY L ASSY Disconnection of wires from GUIDE TRAY L ASSY J180 to MCU PWB FIP1.13 J18 or loose connection. Defect of MCU PWB
003
1 - 8
Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment Ref FIP
003
Tray 2 is not set. Defect of GUIDE TRAY L ASSY Disconnection of wires from GUIDE TRAY L ASSY J210 to MCU PWB FIP1.13 J18 or loose connection. Defect of MCU PWB Tray 3 is not set. Defect of OPT ASSY SIZE Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB Tray 4 is not set. Defect of OPT ASSY SIZE Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB Out of paper in Tray 1. Defect of Tray 1 No Paper Sensor Disconnection of wires from Tray 1 No Paper Sensor J240 to MCU PWB J24 or loose connection. Defect of MCU PWB Out of paper in Tray 2. Defect of Tray 2 No Paper Sensor Disconnection of wires from Tray 2 No Paper Sensor J246 to MCU PWB J24 or loose connection Defect of MCU PWB Out of paper in Tray 3. Defect of Tray 3 No Paper Sensor Disconnection of wires from Tray 3 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB Out of paper in Tray 4. Defect of Tray 4 No Paper Sensor Disconnection of wires from Tray 4 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB The paper in Tray1 and the paper specified printing is different. Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB The paper in Tray2 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB The paper in Tray3 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB The paper in Tray4 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB The paper which is specified to print is not in the tray. Check whether paper is set correctly or not. Check No Paper Sensor of each tray. FIP1.14 FIP1.12 FIP1.14 FIP1.12 FIP1.22
003
(Separate volume)
FIP1.22
003
(Separate volume)
003
FIP1.14
003
FIP1.14
FIP1.23
003
(Separate volume)
FIP1.23
003
(Separate volume)
003
FIP1.12
003
FIP1.12
003
003
003
003
966
No paper which is specified size, direction to print in the tray. ATS/APS No Destination Failure of paper guide setting of each tray or breakage failure Error Defect of each tray s Paper Size Sensor Correct Read/Write of NVM on MCU PWB is not possible. When it is not recovered by powering OFF and On, replace MCU PWB.
004
FIP1.1
1-9
Chapter 1 Troubleshooting
Chain Link Fault Items 004 004 Conditions of detect/Methods of treatment Ref FIP FIP1.5 FIP1.16
Main Motor fail of rotation 363 Main Motor fail of rotation Power OFF and /ON. Replace Main Motor. 922 No Toner Time to change drum/toner cartridge Change drum/toner cartridge
006
Revolution of ROS Motor doesn t become the correct ones for 15sec and 2sec while Warm Up and Run, respectively. 335 ROS Motor fail of rotation Defect of ROS Motor(ROS Assy) FIP1.2 Disconnection of wires from MCU PWB J14 to ROS Assy J140 or loose connection. 313 Option Tray 4cCommunucation Fail FIP1.25 The response of communication with RemoteCPU is error. Check the (Separate connection to Option Tray 4.
007
volume)
007
Tray 1 Paper Size 950 Mismatch (length slows scan direction error) Tray 2 Paper Size 951 Mismatch (length slows scan direction error) Tray 3 Paper Size 952 Mismatch (length slows scan direction error) Tray 4 Paper Size 953 Mismatch (length slows scan direction error) 153 Feed Jam 1(Early Feed Jam)
007
Defect that the length (slows scan direction) of paper fed from Tray 1/ FIP1.14 2/3/4 is different form the specified length by measuring with REGI. Sensor. Slip of paper feeding roll, wear, fail of rotation Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure
007
FIP1.23
(Separate volume)
Paper is fed to Regi too fast. Check paper set, dirt or defect of REGI. Sensor Regi Sensor is On while Warming up.Scrap of paper is left, dirt or defect of REGI. Sensor Paper is not fed from Reg position to Fuser position within the specified time. Slip of REGI. Roll, wear, fail of rotation Breakage failure of Fuser drive gear Dirt or defect of REGI. Sensor Regi Sensor doesn' t become On though the specified time is passed after starting Tray1 Feed Slip of Tray 1 Feed Roll, wear, fail of rotation Clutch Assy PH(TRAY1) defects Dirt or defect of REGI. Sensors Sensor DUP doen' t become ON when Duplex feeding. Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor DUP
008
008
176
008
008
314
Disconnect Duplex Unit after powering on Check the connection of Duplex Unit and machine
(Separate volume)
FIP1.32
(Separate volume)
009 009 009 413 Toner Black 1 Near Empty 909 EP Cartridge Type Missmatch Black Toner is almost empty. (No service work) Change drum/toner cartridge as needed. ID in NVM of IOT machine and ID of drum/toner cartridge are different. FIP1.11 Set the correct drum/toner cartridge. The drum/toner cartridge is not set. Set the drum/toner cartridge correctly.
1 - 10
Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment Ref FIP
010
105
Fuser Exit Sensor doesn t detect paper from REGI. Clutch ON after specific time passed. Slip of Feed Roll, wear, fail of rotation FIP1.7 Defect of Fuser Exit Sensor Disconnection of wires from Fuser Exit Sensor J4247-1 to MCU PWB J11-10 or loose connection Paper doesn t go through Fuser Exit Sensor though the specific time passed after REGI. Sensor go through. Check whether paper is not rolled to Heat Roll. FIP1.8 Defect of Fuser Exit Sensor Short out the wires from Fuser Exit Sensor J159-1 to MCU PWB J15B3. Fuser Exit Sensor becomes OFF in shorter time than specified after Fuser Exit Sensor detected the top of paper. (Turning to OFF is too early.) Check whether paper is not rolled to Fuser Exit Roll. Paper comes to Regi from Sensor DUP too fast. Dirt or defect of Sensor DUP FIP1.29
010
106
010
(Separate volume)
FIP1.28
010
128
(Separate volume)
FIP1.29
010
Paper is not ejected from Sensor DUP within the specific time, or Duplex Path 1 Sensor On Sensor DUP is On while Warming up. 132 Jam Slip of Feed Roll, wear, fail of rotation, scrap of paper is left Dirt or defect of Sensor DUP 164
(Separate volume)
010
Paper doesn t come to Reg from Sensor DUP within the specific time. FIP1.30 Regi.SNR On Jam <Dup (Separate Slip of Feed Roll, wear, fail of rotation Miss Feed Jam>(not wait) Dirt or defect of Sensor DUP volume) FIP1.38 <OCT failure> Offset Fail Fail to communication with machineCheck the connection to the (OCT) machine, and replace PWBA OCT if it is no problem.
(Separate volume)
FIP1.42
010
347
(Separate volume)
010 010 349 Fuser STS Front Disconnection Fail Detect Fuser trouble. Replace Fuser Assy if Power OFF and ON cannot recover the FAIL. In the case that PV of Fuser comes to the specified value and the life time to be end. Replace Fuser Unit, and Reset HFSI counter. FIP1.3 FIP1.17 FIP1.39
011
108
Paper doesn t come to OCT Sensor from Exit Sensor within the OCT Jam 1 (Paper doesn specific time. t reach OCT) Slip of Feed Roll, wear, fail of rotationDirt or defect of Sensor OCT
(Separate volume)
011
Paper is not ejected from OCT Sensor within the specific time, or OCT OCT Jam 2 (Paper is not Sensor is On while Engine Warming up. 109 ejected form OCT) Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor OCT 300 Faceup Tray is opened while printing. Detect Cover Interlock Open of FaceUpTray in a job,or Standard mode,or Faceup Tray is opened while printing in OCT mode. Dirt or defect of Sensor Face Up Open Detect Full Stack(OCT) Detect paper left in the offset ejecting tray. Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack Detect that Faceup Tray is opened though printing out to Facedown Tray or OCT is specified. Dirt or defect of Sensor Face Up Open FIP1.43
012
(Separate volume)
FIP1.41
012
951 OCT_FULL_STACK
(Separate volume)
FIP1.44 FIP1.43
012
(Separate volume)
1 - 11
Chapter 1 Troubleshooting
Chain Link Fault Items 012 953 FaceUP Tray Close Conditions of detect/Methods of treatment Ref FIP
Detect that Faceup Tray is closed though printing out to Faceup Tray is FIP1.43 (Separate specified. Dirt or defect of Sensor Face Up Open volume) Detect paper left in the offset ejecting tray. Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack The same host names of PCs exist on the network. Change host name. The same IP address of PCs exist on the network. Check and change the IP address. Fail to acquire IP address from DHCP server. Set IP address. (Do not acquire from DHCP) -
969 IOT Center Tray Full 450 Same SMB host name 452 Same IP address 453 Fail to acquire IP DHCP server
When accessing HD, Detect HDD Full status. Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk. -
SMTP Server Address SMTP server name is not correct. Resolution Fail for Mail IO Set SMTP server name correctly or set by IP address. POP Server Address POP3 server name is not correct. Resolution Fail for Mail IO POP3 server name correctly or set by IP address. POP Authentication Fail for Mail IO
The certification information (user name and password) of POP3 is not correct. Set the certification information (user name and password) of POP3. SMTP server name is not correct. Set SMTP server name correctly, or check the setting of DNS server. POP3 server name is not correct. POP3 server name correctly, or check the setting of DNS server. -
016
SMTP Server Address 503 Resolution Fail for Redirector POP Server Address 504 Resolution Fail for Redirector 505 POP Authentication Fail for Redirector
016
016 016
The certification information (user name and password) of POP3 is not correct. Set the certification information (user name and password) of POP3. Detect insufficient memory for PLW process when using ART EX. Print with low resolution if it is possible. (Print mode [normal]) Printing ART EX is not available due to the lack of print page buffer. Print with low resolution. (Print mode [normal])Add memory. Add print page buffer. Use page printing mode. -
016
016
When receiving E-Mail, unopened or invalid personal box number is Email Received To Invalid specified. 703 Box Send e-mail to the valid personal box. Open the new personal box. 704 Mailbox is Full 705 706 Secure Print Storage without HD Max. User Number Exceeded
Detect personal box full (it reaches the maximum number of messages in one box. (Job end) Delete unnecessary message, and start the job again. Fail to resister the security print because HDD is not installed. Check that HDD is installed. -
Over the maximum number of users of security/sample print.Delete unnecessary message and registered users of security print, and print again. Fail to register sample print because HDD is not installed or it is failure. Check that HDD is installed. Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk. When processing PLW, ART EX command error causes. Cancel the job, and execute the job again. -
016
016 016
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Chapter 1 Troubleshooting
Chain Link Fault Items 016 716 Unable to spool TIFF Data Conditions of detect/Methods of treatment Cannot spool TIFF file due to lack of memory. If HDD is not installed, install it. If it is installed, add the capacity. Unexpected error is caused when printing. Causes maybe as follows. 1. It is printed by auto tray selection while [Paper priority] is set to [no setting] for all paper types in the common menu [Printing settings]. 2.ESC/P command errorCheck printing data Ref FIP -
016
016
Printing language cannot be selected automatically when printing mode is set to [Auto]. Causes maybe as follows. 1. PostScript Data is sent without installing PostScript software.Install PostScript software kit. 2. PDF file is directly sent to the machine by using LPR while the internal HDD is not installed though PostScript software is installed. Install intertnal HDD. 3. Data of ART , 201H, ESC/P, HP-GL, or HP-GL/2 is sent with the printing mode [Auto] when ART /Emulation kit is not installed. Install ART / Emulation kit. (HP-GL and HP-GL/2 can be used by PostScript software kit.) Unsupported tags are included in TIFF file. Check printing data. -
016
016
Color standards and resolution of TIFF data are specified over the valid range. 729 TIFF Data Size is too Big Change Color standards and resolution of TIFF file, and print out again. 730 Unsupported ART Command A command which is not supported by ART is detected. Check the printing data, delete the command to cause error, and indicate printing. TIFF data is not sufficient. Check the printing data, and indicate printing. Decomposer detects that the specified form is not registered. Resend the form data. When using PDF1.3, Transparency or JBIG2 is included in PDF file. Print out through a driver by using Acrobat Reader. When accessing HD, detect FULL status and end the job. Make capacity of HD, and print again. Detect syntax error of JCL/PJL command. Correct the command.
016 016
731 Invalid TIFF Data Data is not printed when the specified form is not 732 registered in the <form composition error> emulation. 744 Unsupported function is include in the sent PDF
016
016
016
When accessing the personal box, detect 748 FULL status and end the job Detect <JCL/PJL syntax 749 error> the syntax of JCL/ PJL command error
016
016
When processing PDF Bridge, errors such as syntax error, usage of undefined command, parameter error, breakage of PDF file, or internal error of PDF decomposer are caused. Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File]. While processing PDF Bridge, detect lack of memory. If the Contents bridge is used, change the setting of [Print mode] in the [Contents Bridge] dialog box. If [High quality] is selected, change to [Normal]. If [Normal speed] is selected, change to [High speed]. When processing PDF files protected by password, the password for UI panel setting and the password specified by XPJL (set by Contents Bridge Utility) are not identified. Set the correct password by a printer or Contents Bridge Utility, and execute printing again.
016
016
753
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Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment Without installing Contents Bridge Extension kit, the PDF file which is LZW compressed is processed by using PDF Bridge. Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File]. Install Contents Bridge Extension kit. Ref FIP
016
016
Print the PDF file which is specified not to print. Release the setting not to print the PDF file by using Adobe Acrobat, and execute printing again. When decomposing Post Script, an error is caused. Set [Print mode] to [High quality]. When it is not recovered yet, set to [Normal].Add print page buffer.Add PS use memory. Image extension error is caused. (FIFO Empty error) Set [Print mode] to [High quality, and execute printing again. When it is not recovered yet, set [page print mode] to [Yes]. -
016
016
016
762
Unimplemented functions (printing language, printing utility, and so on) are required. The printer can print ART EX, ART , 201H, ESC/P, HP-GL, HPGL/2, TIFF, and PDF data as standard. If sending PostScript is expected, please install the optional PostScript software kit. When printing attached files only at receiving e-mail is set, the e-mail without attachment files is deleted. When printing the message of the e-mail and e-mail header is expected, change the setting on the property screen of CentreWare Internet Services.
016
796
016 016
797
The address of the e-mail sent to this machine by using E-mail print Invalid Output Destination faction is not correct. for Email Received Specify the correct address, and resend the e-mail. No HD error is returned when calling S-Image lib by Decomposer. Install the required Option(HD). The combination of print parameters is not correct. [Tray paper size] of trays 1-4 are set to [Auto] on the operation panel, [Paper tray select] is set to [Auto], and print out in infinite form. Check the printing indication. When accessing HDD, detect Full status. Detect the error that Full is not released even though it is waited for while. (No page can be stored.) After execute or delete the job (documents) in the same HDD partition, execute the operation again. Machine Code is not set when shipping from the factory. After the shipment, the data of Machine Code, or MCU PWB and ESS PWB are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.) Serial No. is not set when shipping from the factory. After the shipment, the data of Serial No., or MCU PWB and ESS PWB are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.) At least one of Product Codes which are maintained in three points are wrong value. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)
016
016
982 -
103
103
103
207
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Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment At least one of Serial No. which are maintained in three points become wrong value. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.) Writing to SEEPROM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB. Writing to SRAM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB. Extension ROM is not installed. (Option) Install extension ROM. If the trouble is not recovered by installing it, Replace ESS PWB. Detect standard ROM(On board) error. When it is not recovered by powering OFF and On, replace ESS PWB. Internal process error is caused within ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB. Detect the trouble of ESS standard built in fonts ROM. When it is not recovered by powering OFF and On, replace ESS PWB. Font ROM is not built in. If only the standard font ROM is built in, Replace ESS PWB. If the option font ROM is installed, insert and remove theoption font ROM. When it is not recovered yet, replace the option font ROM. Detect the error of ESS standard built in RAM. When it is not recovered by powering OFF and On, replace ESS PWB. Ref FIP
103
320 SEEPROM Fail 321 Backup SRAM Fail 331 ESS ROM DIMM #1 Not Found
332 ESS Standard ROM Error 333 ASIC Fail 334 Standard Font ROM Error
103
103
103
Detect that the same font ROM is installed. Check the font ROM. 338 Same Font ROMs Found If the trouble is not recovered, execute the followings. Replace ESS PWB. 339 ROM DIMM of Another Product Found Detect that the ROM for other machine is installed. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. The trouble is caused to IC in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB. HDD is not started because a physical trouble is caused to HDD when starting. When it is not recovered by powering OFF and On, execute the follownings. Execute HDD Test (DC355) Replace HDD Replace ESS PWB
103 103
372 IOT sc S/W Fail IOT Manager software error IOT IM DeviceDriver software error
103
373
103 116
374
116
201 HD Fail
116
HDD is not started because a ProductCode trouble is caused to HDD M/C is not started when starting. because a ProductCode 203 The possibility that it is formatted by wring product M/C is high. trouble is caused to HDD Format HDD again. when starting. Replace HDD. M/C is not started because incorrect 204 capacity of HDD is detected when formatting HDD. HDD is formatted, but the incorrect HDD is connected or a trouble of HDD is caused. Format HDD again. Replace HDD.
116
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Chapter 1 Troubleshooting
Chain Link Fault Items 116 116 206 Timer Fail 209 Conditions of detect/Methods of treatment Detect the trouble of timer in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB. Ref FIP
When checking Font ROM 1, detect the trouble of Font ROM 1. ESS Font ROM DIMM #1 Power off, and insert and remove the ROM. Check Fail Replace the extension program & font ROM. When checking Font ROM 2, detect the trouble of Font ROM 2. ESS Font ROM DIMM #2 Power off, and insert and remove the ROM. Check Fail Replace the extension program & font ROM. When checking Font ROM 3, detect the trouble of Font ROM 3. ESS Font ROM DIMM #3 Power off, and insert and remove the ROM. Check Fail Replace the extension program & font ROM. Detect the trouble of the Ethernet. When it is not recovered by powering OFF and On, replace ESS PWB
116
310
311
When reading/writing ESS RAM 1, Detect the trouble of RAM. ESS RAM DIMM #1 W/R Insert and remove RAM1 of ESS PWB. Check Fail When it is not recovered yet, replace RAM. Standard ROM DIMM Check Fail When checking the standard ROM, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB
When checking the option ROM, detect the trouble of ROM. Option ROM DIMM Check Power off, and insert and remove the option ROM. Fail When it is not recovered yet, Replace font ROM. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, execute the followings. Check whether additional RAM is installed. Replace ESS PWB.
116
116
323
When checking reading/writing NVM of ESS PWB, detect an ESS NVRAM W/R Check error.When it is not recovered by powering OFF and On, replace ESS Fail PWB The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB When Reading/Writing ESS ROM1, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB When Reading/Writing ESS ROM2, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB When checking HDD with powering on, detect HDD error or HDD is not formatted. When it is not recovered by powering OFF and On, execute the followings. Execute HDD Test (DC355). Replace HDD Replace ESS PWB. Detect the error of log. When it is not recovered by powering OFF and On, execute the followings. Remove HDD once, powering ON and OFF, install HDD, and powering on. Execute HDD Test (DC355) Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
324 Exception Fail 326 327 ESS ROM DIMM #1 Flash Fail ESS ROM DIMM #2 Flash Fail
116
116
116
1 - 16
Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment Lack of memory. When it is not recovered by powering OFF and On, execute the followings. Add memory. Remove PostScript (extension ROM). The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB The serious error of AppleTalk is caused. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. The serious error of EtherTalk is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of NetWare is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of lpd is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of SNMP Agent is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of EWS is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. Ref FIP
116
116 116
116
116
116
116
116
116
116
The serious error of PS Fatal System is caused. An error is caused when processing the software, and the process 357 PS Fatal System S/W Fail cannot be continued after that. Replace ESS PWB. 358 Salutation S/W Fail The serious error of Salutation is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of PLW is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of SMB is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. When accessing HDD, the serious error of HDD is caused. Powering OFF and ON, and if the trouble is not recovered yet, execute the followings. Execute the HDD defect test of DC355 Hard Disk Program. If it cannot resolve the trouble, replace HDD. When it is not recovered yet, Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
116
116
116
116
116
1 - 17
Chapter 1 Troubleshooting
Chain Link Fault Items 116 363 BMLinkS/Print Service Software Fail Conditions of detect/Methods of treatment An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, replace ESS PWB An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, replace ESS PWB An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB Ref FIP
116
116
366
116
116
116
116
371
116
116
116
376 Port 9100 S/W Fail 377 Video DMA Fail 378
An error is caused when processing the software in ESS PWB, and the MCR(Mail Contents process cannot be continued after that. Requester) S/W Fatal Fail Replace ESS PWB. MCC(Mail Contents Creator)S/W Fatal Fail An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB. HDD is required to the configuration, but HDD is not installed. Check the connection of P310 on ESS PWB.
116
379
385 IDC S/W Fail 388 When requiring HDD, HDD is not installed.
When requiring additional Additional RAM is required to the configuration (with HDD), but the 389 RAM, the additional RAM additional RAM is not installed. is not installed. Check whether the additional RAM is installed completely. 395 USB Fatal Error The serious error of USB is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of Mail IO is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
116
116
1 - 18
Chapter 1 Troubleshooting
Chain Link Fault Items 116 398 IPP S/W Fail Conditions of detect/Methods of treatment The serious error of IPP is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. The serious error of JME is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB. Duplex printing is not available due to lack of memory. Add memory. If HDD doesn t exist, install HDD. An error is caused to PostScript (option). Check the print data or spool setting. Correct document size is not judged because the received data is over the spool size of HP-GL and HP-GL2 Add the assign of HP-GL and HP-GL2 auto layout memory, or install HDD. Composing is not available because the drawing size and direction of PLW form is different from the paper size and direction. Select the paper which is the same size and direction as the registered form. When registering PLW form and logo data, it is not available to register due to lack of RAM or HDD. With referring the handling manual, delete unnecessary ones after checking the registered form and logos. Or add memory. HP-GL command error is caused. Check the print data, delete the command to cause the error, and execute printing again. When registering the form of PLW, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered form. Or delete the unnecessary forms by the print command. The specified form is not registered. Use the registered form, or register the required form. Lack of PCL memoryThe unnecessary port is not started. Or adjust buffer memory size. When it is not recovered yet, add memory. When registering the data of user definition (external character fonts, patterns, and so on) by ART, registering is not available due to lack of RAM capacity. Delete it after checking the registered user definition data. Or add memory size. Composing is not available because the drawing size and direction of form is different from the paper size and direction. Select the paper which is the same size and direction as the registered form. When registering PLW form and logo data, it is not available to register due to lack of RAM or HDD. With referring the handling manual, delete unnecessary ones after checking the registered form and logos. Or add memory. Numeric is over the limited value in interpreter. Delete the data because the value over the limit is used in printing data. Ref FIP
116
116 116
116
116
116
712
116
116
715
116 116
718
116
737
116
116
739
116
1 - 19
Chapter 1 Troubleshooting
Chain Link Fault Items Conditions of detect/Methods of treatment When registering the form, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered form. Or delete the unnecessary forms by the print command. When registering the logo data, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered logo. Or delete the unnecessary logos by the print command. Ref FIP
116
116
116
The received data (form /logo) is over te registered buffer size. With referring the handling manual, add the memory size of form 743 Form/Logo size over flow registration area in the memory setting. Or install HDD. 745 ART Command Error 746 Form composition error An error is caused to ART command. Check the print data, delete the command to cause the error, and execute printing again. The specified form is not registered. Use the registered form, or register the required form.
116 116
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Chapter 1 Troubleshooting
3. Level 2 FIP
3.1 Level 2 FIP
The Level 2 FIP is the trouble diagnostic procedure to be sorted based on the symptoms of various troubles. In the troubleshooting, executing the steps given in the FIP or checking procedure allows you to find out a cause of trouble in a short time.
1 - 21
Chapter 1 Troubleshooting
Yes
No
1 2 3
Does Error occur when the power is turned ON? Does Error still occur when the power is turned OFF and ON again? Does Error still occur after several ON/OFF procedures of the power? Checking HVPS/MCU non-volatile memory setup mode Is non-volatile memory setup mode accessible? Checks by Chapter 2 Diagnostic [DC301 NVM Initialize]. Checking NVRAN for data setup Are all NVRAM data set appropriately? Checks by Chapter 2 Diagnostic [DC131 NVM Read/ Write]. Checking Error after changing HVPS/MCU data setup Change NV RAM data to the correct setup value, and then turn the power ON again. Does Error still occur? Checking after replacing HVPS/MCU Does Error occur?
Go to step 5.
Go to step 7.
Go to step 6.
End of work
End of work
*1: Though some kind of foreign noise would be possible cause, go to [FIP2.19 Electrical Noise] and check, to make sure.
1 - 22
Chapter 1 Troubleshooting
Check Possible causative parts: ROS ASSY (PL8.1.1) HVPS/MCU (PL12.1.19) EP CARTRIDGE HARNESS ASSY ROS (PL8.1.2) LVPS (PL12.1.5) Checking NVRAM for data setup value Are the value of 740-004 (resolution) and the value of 740005 (Laser Diode output) set at the initial setup value in the factory? Checks by Chapter 2 Diagnostic [DC131 NVM Read/ Write].
Yes
No
Set 740-004 and 740-005 to factory setup, and then check again. If Error still occurs, go to FIP2.3 ROS ASSY.
1 - 23
Chapter 1 Troubleshooting
Check Possible causative parts: FUSER ASSY (PL8.1.20) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) HARNESS ASSY FUSER (PL8.1.17) HARNESS ASSY LVPS (PL12.1.1) Checking the thermistor for operation Does Error occur soon after the power is turned ON?
Yes
No
1 Error occurs as soon as the power is turned ON, or just after the time when a short warm up period elapsed.
1 - 24
Chapter 1 Troubleshooting
Check Possible causative parts: FAN MAIN (PL12.1.10) FAN SUB (PL8.1.5) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19)
Yes
No
1 2
Checking FAN MAIN for rotation (1) Does FAN MAIN rotate, when the power is turned ON? Checking FAN SUB for rotation (1) Does FAN SUB rotate, when the power is turned ON? Checking FAN MAIN for rotation (2) Does FAN MAIN rotate in high-speed? Checks by Chapter 2 Diagnostic [Fan Motor, High Speed Test]. Checking FAN SUB for rotation (2) Does FAN SUB rotate in high-speed? Checks by Chapter 2 Diagnostic [Fan Motor, High Speed Test]. Checking the power to FAN MAIN Is FAN MAIN connected correctly, and is the voltage across P/J24-18 <=> P/J24-17, 24 VDC? (12 VDC, when half-speed) Checking the FAN ALARM signal (1) Is the voltage across P/J24-17 <=> P/J24-16, 0.82 VDC or more? Checking after replacing FAN MAIN Replace the FAN MAIN. Does FAN Error occur when the power is turned ON? Checking after replacing LVPS Replace the LVPS. Does FAN Error occur when the power is turned ON? Checking the power to FAN SUB Is FAN SUB connected correctly, and is the voltage across P/J27-19 <=> P/J27-18, 24 VDC? (12 VDC, when halfspeed) Checking the FAN ALARM signal Is the voltage across P/J27-18 <=> P/J27-17, 0.82 VDC or more? Checking after replacing FAN SUB Replace the FAN SUB. Does FAN Error occur when the power is turned ON? Checking after replacing LVPS Replace the LVPS. Does FAN Error occur when the power is turned ON?
Go to step 2. Go to step 3.
Go to step 5. Go to step 9.
Go to step 4.
Go to step 5.
Replace HVPS/ MCU, and watch FUN SUB for a while. (RRP12.10)
Go to step 9.
Go to step 6.
Go to step 7.
End of work
Go to step 10.
Go to step 11.
10
11
12
End of work
1 - 25
Chapter 1 Troubleshooting
Check Possible causative parts: MAIN MOTOR (PL11.1.2) GEAR ASSY HOUSING (PL11.1.3) GEAR ASSY PLATE (PL11.1.10) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking MAIN MOTOR installation Are MAIN MOTOR, GEAR ASSY HOUSING and GEAR ASSY PLATE installed correctly? Checking MAIN MOTOR for operation Does the MAIN MOTOR rotate, and each gear rotate normally? Checks by Chapter 2 Diagnostic [Main Motor Test]. Remove COVER LEFT (PL1.1.6) to check. Checking GEAR ASSY HOUSING and GEAR ASSY PLATE for operation Does each gear rotate normally? Rotate and check each gear of GEAR ASSY HOUSING and GEAR ASSY PLATE.
Yes
No
Go to step 3.
1 - 26
Chapter 1 Troubleshooting
Check Possible causative parts: INTERLOCK S/W 24V (PL8.1.11) INTERLOCK S/W 5V (PL8.1.12) INTERLOCK S/W REAR (PL12.1.7) SWITCH I/L ASSY (PL1.1.11) COVER OPEN (PL1.1.2) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5)
Yes
No
Checking COVER OPEN and COVER REAR Are the tabs to push down INTERLOCK S/W 24V, 5V, and REAR, and SWITCH I/L ASSY damaged? Open COVER OPEN and COVER REAR to check.
With tool Go to step 2. Without tool Go to FIP2.9,10,11, and 12 INTERLOCK S/W. Go to FIP2.9 and 10 INTERLOCK S/W.
Checking INTERLOCK S/W 24V and 5V on function Does the number on Sensor/Switch Check increase by one, every time INTERLOCK S/W is pushed while pressing down the SWITCH I/L ASSY with a finger ? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking INTERLOCK REAR on function Does the number on Sensor/Switch Check increase by one, every time INTERLOCK S/W REAR is pushed while pressing down the INTERLOCK S/W 24V with a finger ? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking SWITCH I/L ASSY on function Does the number on Sensor/Switch Check increase by one, every time SWITCH I/L ASSY is pushed while pressing down both INTERLOCK S/W 24V and 5V with the finger ? Checks by Chapter 2 Diagnostic [Sensor/Switch Check].
Go to step 3.
Go to step 4.
1 - 27
Chapter 1 Troubleshooting
Check Possible causative parts: FUSER ASSY (PL8.1.20) HVPS/MCU (PL12.1.19) CLUTCH REGI (PL5.1.23) BTR ASSY (PL8.1.21) EP CARTRIDGE GEAR ASSY HOUSING (PL11.1.3) HARNESS ASSY FUSER (PL8.1.17) LVPS (PL12.1.5) 150 FEEDER ASSY (PL5.1.1) GUIDE ASSY CRU R (PL8.1.25)
Yes
No
Checking the paper condition Is the paper in the tray crumpled or damaged? Checking paper size setup Does the paper size in use match the size setup by GUIDE ASSY END or by the Driver on the PC? Checking paper position (1) Does the front end of paper touch with Actuator Exit in FUSER ASSY? Open COVER OPEN (PL1.1.2) to check. Checking paper position (2) Does the front end of paper go through the Heat Roll / Pressure Roll in FUSER ASSY? Remove EP CARTRIDGE to check. Checking paper position (3) Does the front end of paper go through BTR ASSY? Checking paper position (4) Does the front end of paper go between ROLL REGI METAL (PL5.1.34) and ROLL REGI RUBBER (PL5.1.12)? Checking Actuator Exit for operation Does Actuator Exit move smoothly, when touching Actuator Exit with a finger inserted from the exit of FUSER ASSY, and moving it up and down? Remove EP CARTRIDGE to check. Checking Exit Sensor for operation (1) Does the number of Sensor/Switch Check increase, every time Actuator Exit is pushed and released? Checks by Chapter 2 Diagnostic [Sensor /Switch Check]. Remove EP CARTRIDGE to check. Checking Exit Sensor for operation (2) Is the voltage across P/J46-5 <=> P/J46-4 on LVPS, 0VDC when Actuator Exit is pushed, and 3.3VDC when released? Remove EP CARTRIDGE to check.
Go to step 7.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 14.
Go to step 19.
Go to step 10.
Go to step 10.
1 - 28
Chapter 1 Troubleshooting
Step
Check Checking HARNESS ASSY FUSER for continuity Warning; Start the operation after the FUSER ASSY have cooled down. Disconnect P/J46 from LVPS. Remove FUSER ASSY. (RRP8.8) Is P/J46 <=> P/J4647 continuous normally? Checking the power to Exit Sensor Is the voltage across P/J46-3 <=> P/J46-4, 3.3 VDC? Checking LVPS for continuity Is P/J41-1 <=> P/J46-3 continuous normally? Checking FUSER ASSY roll for operation Warning; Start the operation after the FUSER ASSY have cooled down. Remove FUSER ASSY. (RRP8.8) Do the gear and the roll of FUSER ASSY rotate smoothly? Turn the gear of the heater roller of FUSER ASSY with a finger to check. Checking BTR ASSY for shape Remove BTR ASSY. (RRP8.10) Are there any abnormalities in BTR ASSY? Check the shape, shaft and Bearing BTR of BTR ASSY. Checking GUIDE ASSY CRU R Is GUIDE ASSY CRU R damaged or stained? Checking GUIDE ASSY CRU R for continuity Remove GUIDE ASSY CRU R. (RRP8.13) Is each harness continuous? Checking after replacing HVPS/MCU Replace HVPS/MCU. (RRP12.10) Carry out a test printing. Does the same trouble occur? Check by Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Checking after replacing EP CARTRIDGE Replace EP CARTRIDGE. Does the similar trouble occur, when the test printing is done? Checks by Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Checking ROLL REGI METAL (PL5.1.34) and ROLL REGI RUBBER (PL5.1.12) for operation Do ROLL REGI METAL and ROLL REGI RUBBER rotate smoothly? Turn ROLL REGI METAL and ROLL REGI RUBBER with a finger to check.
Yes
No
10
Go to step 11.
11 12
13
14
Go to step 15.
15
Go to step 16.
16
17
Go to step 18.
End of work
18
Go to step 19.
End of work
19
Go to step 20.
1 - 29
Chapter 1 Troubleshooting
Step
Check Checking GLUTCH REGI for function Does CLUTCH REGI function appropriately? Checks by Chapter 2 Diagnostic [Regi. Roll Clutch Test]. Checking GEAR ASSY HOUSING operation (1) Remove EP CARTRIDGE. Install COVER ASSY and close it. Does each gear rotate normally? Checks by Chapter 2 Diagnostic [Main Motor Test]. Checking GEAR ASSY HOUSING operation (2) Does each gear rotate smoothly? Remove GEAR ASSY HOUSING to check. (RRP11.3)
Yes
20
Go to step 21.
21
Go to step 22.
22
1 - 30
Chapter 1 Troubleshooting
Check Possible causative parts: FUSER ASSY (PL8.1.20) HVPS/MCU (PL12.1.19) HARNESS ASSY FUSER (PL8.1.17) MOTOR ASSY EXIT (PL10.1.15) LVPS (PL12.1.5) ROLL PINCH EXIT (PL10.1.23) CHUTE LW EXT2 ASSY (PL9.1.2) 500 EXIT ASSY (PL10.1.2) 150 PAPER CASSETTE (PL2.1.50) 250 PAPER CASSETTE (PL3.1.50) 550 PAPER CASSETTE (PL4.1.50)
Yes
No
Checking the paper condition Is the paper crumpled, damaged or damp? Checking the paper size setup Does the paper size in use match the size setup by GUIDE ASSY END or by the driver on the PC? Does Error occur when the power is turned ON? Checking the paper in Actuator Exit Is there any remaining paper in Actuator Exit? Does Error occur when the power is turned ON? Carrying out a test printing Does Error occur? Checks by Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Checking ROLL PINCH EXIT Remove COVER TOP ASSY (PL1.1.7). (RRP1.4) Is ROLL PINCH EXIT not damaged, and rotating smoothly? Does SPRING PINCH EXIT attach? Turn ROLL EXIT with a finger to check. Checking ROLL EXIT (PL9.1.19) for rotation Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Turn the power ON. Does ROLL EXIT rotate smoothly during warm up? Checking Actuator Exit for operation Remove EP CARTRIDGE. Does Actuator Exit move smoothly, when touching Actuator Exit with a finger inserted from the exit of FUSER ASSY, and moving it up and down?
Go to step 2. Replace the paper, or set up the paper size correctly. Go to step 6. Go to step 8. Go to step 6.
Go to step 3.
3 4 5
Go to step 7.
End of work
Go to step 8.
Go to step 9.
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Chapter 1 Troubleshooting
Step
Check Checking Exit Sensor for operation (1) Remove EP CARTRIDGE. Does the number of Sensor/Switch Check increase by one, every time Actuator Exit is pushed and released? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking Exit Sensor for operation (2) Remove EP CARTRIDGE. Is the voltage across P/J46-5 <=> P/J46-4 on LVPS, 0VDC when Actuator Exit is pushed, and 3.3VDC when released? Checking the power to Exit Sensor Is the voltage across P/J46-3 <=> P/J46-4, 3.3VDC? Checking LVPS for continuity Is P/J41-1 <=> P/J46-3 continuous normally? Checking HARNESS ASSY LVPS for continuity Disconnect P/J11 on HVPS/MCU. Disconnect P/J41 on LVPS. Is J11-10 <=> J41-7 continuous normally?
Yes
No
10
Go to step 11.
11
Go to step 14.
Go to step 12.
12 13
14
1 - 32
Chapter 1 Troubleshooting
Check Possible causative parts: 150 FEEDER ASSY (PL5.1.1) 150 PAPER CASSETTE (PL2.1.50) SENSOR REGI (PL5.1.30) ACTUATOR B (PL5.1.17) CHUTE ASSY FDR1 (PL5.1.3) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) CHUTE ASSY FDR2 (PL6.1.22, PL7.1.21, PL20.2.2) CLUTCH ASSY PH (PL5.1.21, PL6.1.21, PL7.1.20, PL20.2.21) ROLL ASSY RETARD (PL2.1.2, PL3.1.2, PL4.1.2, PL20.3.2) CLUTCH PR-REGI (PL20.2.22) 550 FEEDER OPION (PL20.2.1) 250 FEEDER ASSY (PL6.1.11) 250 PAPER CASSETTE (PL3.1.50) 550 FEEDER ASSY (PL7.1.10) 550 PAPER CASSETTE (PL4.1.50) Checking the paper size setup Does the paper size in use match the size setup by GUIDE ASSY END or by the driver on the PC? Does Error occur when the power is turned ON? Checking the paper at ACTUATOR B Does the paper remain at ACTUATOR B of SENSOR REGI? Does Error occur when the power is turned ON? Checking ROLL ASSY RETARD Is ROLL ASSY RETARD not damaged, and installed correctly? Check the operation of it assembled each Paper Cassette. Carrying out a test printing Does Error occur, when the test printing is done with the paper supplied from the Tray 1 or Tray 2?
Yes
No
Go to step 2.
Replace the paper, or change the paper size setup. Go to step 5. Go to FIP2.5 SENSOR REGI. Go to step 5. Replace ROLL ASSY RETARD (RRP2.1, 3.1, 4.1, 20.17)
2 3
Go to step 6.
With the Option 550 Paper Feeder is installed, does Error occur, when the test printing is done with the paper supplied from the Tray 3 or Tray 4? Checks by Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Checking the paper position Remove EP CARTRIDGE. Does the front end of paper touch Actuator B of SENSOR REGI?
Go to step 7.
End of work
Go to step 8.
1 - 33
Chapter 1 Troubleshooting
Step
Check Checking a tray feeding the paper When test printing, is the paper supplied from Tray 1 or Tray 2? Checking CLUTCH ASSY PH for operation Does CLUTCH ASSY PH operate normally? Checks by Chapter 2 Diagnostic [Tray1/2 Feed Clutch Test]. Checking CHUTE ASSY FDR1/2 (PL5.1.3, PL6.1.22, PL7.1.21) for operation Does each gear and roller of CHUTE ASSY FDR1/2 rotate smoothly? Turn each gear and roller with a finger to check. Checking a paper feeding tray When test printing, is the paper supplied fromTray 3 or Tray 4? Checking CLUTCH ASSY PH for operation Does CLUTCH ASSY PH operate normally? Checks by Chapter 2 Diagnostic [Option Tray1/2 Feed Clutch Test]. Checking 550 FEEDER OPTION for operation Does each gear and roller of 550 FEEDER OPTION rotate smoothly? Turn each gear and roller with a finger to check. Checking CLUTCH PR-REGI for operation Does CLUTCH PR-REGI operate normally? Checks by Chapter 2 Diagnostic [Option Feeder1/2 Turn Clutch Test]. Checking ROLL PINCH TURN (PL20.2.14) for operation Does ROLL PINCH TURN rotate smoothly? Turn ROLL PINCH TURN with a finger to check.
No
Go to step 11.
Go to step 11.
10
Go to step 11.
11
Check if the paper is set, and then go to step 8. Go to FIP2.25 CLUTCH ASSY PH. Replace Option 550 Paper Feeder. Go to FIP2.26 CLUTCH PR-REGI. Replace ROLL ASSY TURN (RRP20.13).
12
Go to step 14.
13
Go to step 15.
14
15
1 - 34
Chapter 1 Troubleshooting
Check Possible causative parts: 150 FEEDER ASSY (PL5.1.1) 150 PAPER CASSETTE (PL2.1.50) SENSOR REGI (PL5.1.30) ACTUATOR B (PL5.1.17) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) CLUTCH REGI (PL5.1.23) CHUTE ASSY FDR1 (PL5.1.3) GEAR ASSY HOUSING (PL11.1.3) SENSOR NO PAPER (PL5.1.38, PL6.1.38, PL7.1.38, PL20.2.33) CHUTE ASSY FDR2 (PL6.1.22, PL7.1.21, PL20.2.2) PLATE ASSY BTM (PL2.1.10, PL3.1.10, PL4.1.10, PL20.3.10) ROLL ASSY RETARD (PL2.1.2, PL3.1.2, PL4.1.2, PL20.3.2) CLUTCH ASSY PH (PL5.1.21, PL6.1.21, PL7.1.20, PL20.2.21) ROLL ASSY TURN (PL20.2.14) CLUTCH PR-REGI (PL20.2.22) 250 FEEDER ASSY (PL6.1.11) 250 PAPER CASSETTE (PL3.1.50) 550 FEEDER ASSY (PL7.1.10) 550 PAPER CASSETTE (PL4.1.50)
Yes
No
Does Error still occur, after removing all the jamming paper from the feeding tray? Checking paper condition Is the paper curled, damaged or damp? Checking the paper size setup Does the paper size in use match the size setup by GUIDE ASSY END or by the driver on the PC? Checking PLATE ASSY BTM for operation Is PLATE ASSY BTM pushed up, and moved up and down smoothly, when installing Paper Cassette? Remove Paper Cassette. Check if PLATE ASSY BTM is pushed up, while installing Paper Cassette. Push PLATE ASSY BTM down and release, and check the movement. Check visually if PLATE ASSY BTM is incline to right or left.
Go to FIP1.14 Paper out / Tray 1, 2. Go to step 3. Replace the paper, or set up the paper size correctly.
Go to step 4.
Go to step 5.
1 - 35
Chapter 1 Troubleshooting
Step
Check
Yes Slightly widen the Side Guide, and run the paper again.
No
Go to step 6.
Checking GEAR ASSY HOUSING for rotation Remove EP CARTRIDGE. Does each gear of GEAR ASSY HOUSING rotate normally? Checks by Chapter 2 Diagnostic [Main Motor Test]. Checking paper position Remove EP CARTRIDGE. Does the front end of paper touch ACTUATOR B of SENSOR REGI? Checking ROLL ASSY RETARD Is ROLL ASSY RETARD clean and installed correctly? Check ROLL ASSY RETARD installed to each Paper Cassette. Checking the paper feeding tray Is the paper for test printing supplied from Tray 1 or Tray 2? Checking CLUTCH ASSY PH for operation Does CLUTCH ASSY PH operate normally? Checks by Chapter 2 Diagnostic [Tray1/2 Feed Clutch Test]. Checking CHUTE ASSY FDR1/2 for rotation Does each gear and roller of CHUTE ASSY FDR1/2 rotate smoothly? Turn each gear and roller with a finger to check. Checking the paper feeding tray Is the paper for test printing supplied from Tray 3 or Tray 4? Checking CLUTCH ASSY PH for operation Does CLUTCH ASSY PH operate normally? Checks by Chapter 2 Diagnostic [Option Tray1/2 Feed Clutch Test]. Checking 550 FEEDER OPTION for operation Does each gear and roller of 550 FEEDER OPTION rotate smoothly? Turn each gear and roller with a finger to check.
Go to step 7.
Check operation and mounting of GEAR ASSY HOUSING, and then go to FIP2.2 MAIN MOTOR. Go to FIP2.5 SENSOR REGI. Replace ROLL ASSY RETARD. (RRP2.1, 3.1, 4.1, 20.17)
Go to step 8.
Go to step 9.
Go to step 12.
10
Go to step 12.
11
Go to step 12.
12
Confirm that the paper is set, and then go to step 9. Go to FIP2.25 CLUTCH ASSY PH. Replace 550 FEEDER OPTION. (RRP20.9)
13
Go to step 15.
14
Go to step 16.
1 - 36
Chapter 1 Troubleshooting
Step
Check Checking CLUTCH PR-REGI for operation Does Clutch PR-REGI operate normally? Checks by Chapter 2 Diagnostic [Option Feeder1/2 Turn Clutch Test]. Checking ROLL ASSY TURN for rotation Does ROLL ASSY TURN rotate smoothly? Turn ROLL ASSY TURN with a finger to check.
15
16
1 - 37
Chapter 1 Troubleshooting
FIP1.11 EP CARTRIDGE
Step
Check Possible causative parts: HVPS/MCU (PL12.1.19) EP CARTRIDGE GUIDE ASSY CRU R (PL8.1.25)
Yes
No
Checking EP CARTRIDGE (1) Is the EP CARTRIDGE appropriate model? Remove the EP CARTRIDGE to check the model. Checking EP CARTRIDGE (2) Install the EP CARTRIDGE again. Does STATUS 1-6 occur again when the power is turned ON? Checking GUIDE ASSY CRU R Remove GUIDE ASSY CRU R. (RRP8.13) Is each harness continuous? Checking EP CARTRIDGE (3) Replace the EP CARTRIDGE. Does Error occur again when the power is turned ON?
Go to step 2.
Replace EP CARTRIDGE.
Go to step 3.
End of work
1 - 38
Chapter 1 Troubleshooting
Check Possible causative parts: 150 FEEDER ASSY (PL5.1.1) 150 PAPER CASSETTE (PL2.1.50) SENSOR REGI (PL5.1.30) ACTUATOR B (PL5.1.17) HVPS/MCU (PL12.1.19) GUIDE TRAY LEFT (PL7.1.7) 250 FEEDER ASSY (PL6.1.11) 250 PAPER CASSETTE (PL3.1.50) 550 FEEDER ASSY (PL7.1.10) 550 PAPER CASSETTE (PL4.1.50) Checking the paper size setup Does the paper size in use match the size setup by GUIDE ASSY END or by the driver on the PC? Checking NVRAM data Does 740-002 Configuration 2 meet the specifications? Checking Regi Sensor Remove EP CARTRIDGE. Keep the lever of INTERLOCK S/W pushed as opening COVER OPEN (PL1.1.2). Does the number of Sensor/Switch Check increase one by one, when ACTUATOR B of SENSOR REGI is pushed and released? Checks by Chapter 2 Diagnostic [DC330 Component Control]. Checking the paper feeding tray Is the paper supplied from Tray 1 or Tray 2, when Error is occurred? Checking Paper Cassette (1) Are GUIDE ASSY END, GEAR SECTOR, RACK SIZE, LINK SW SIZE1/2/3 of Paper Cassette of Tray 1 or Tray 2 installed correctly? Checking the paper tray Is the paper supplied from Tray 3 or Tray 4 when Error is occurred? Checking Paper Cassette (2) Are GUIDE ASSY END, GEAR SECTOR, RACK SIZE, LINK SW SIZE1/2/3 of Paper Cassette of Tray 3 or Tray 4 installed correctly?
Yes
No
Go to step 2.
Replace the paper, or change the paper size setting. Modify the memory data.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Reinstall the parts causing Error. Replace HVPS/MCU. (RRP12.10) Reinstall the parts causing Error.
Go to step 7.
1 - 39
Chapter 1 Troubleshooting
FIP1.13 No Tray/Tray 1, 2
Step
Check Possible causative parts: GUIDE TRAY LEFT (PL7.1.7) 150 PAPER CASSETTE (PL2.1.50) HVPS/MCU (PL12.1.19) 250 PAPER CASSETTE (PL3.1.50) 550 PAPER CASSETTE (PL4.1.50)
Yes
No
1 2
Does Error occur with Tray 3 or Tray 4? Does Error still occur, after removing and reinserting the Paper Cassette of Tray 1 and Tray 2? Checking Paper Cassette Are GUIDE ASSY END, GEAR SECTOR, RACK SIZE, LINK SW SIZE1/2/3 of Paper Cassette of Tray 1 or Tray 2 installed correctly?
1 - 40
Chapter 1 Troubleshooting
FIP1.14 No Paper/Tray 1, 2
Step
Check Possible causative parts: SENSOR NO PAPER (PL5.1.38, PL6.1.38, PL7.1.38) ACTUATOR NO PAPER (PL5.1.6, PL6.1.15, PL7.1.14) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) PLATE ASSY BTM (PL2.1.10, PL3.1.10, PL4.1.10) RACK BTM LOCK 550 (PL4.1.21) HOUSING BASE 550(PL4.1.44)
Yes
No
1 2
Does Error Code indicate Tray 3 or Tray 4? Checking if there is any paper Is there any paper in Tray 1 or Tray 2? Is PLATE ASSY BTM (PL2.1.10, PL3.1.10. PL4.1.10) lifted correctly? With pressing down PLATE ASSY BTM, press the center area of RACK BTM LOCK 550 against HOUSING BASE 550. Are RACK BTM LOCK 550 and HOUSING BASE 550 touched each other without any space?
RACKBTMLOCK550
Go to step 2. Supply paper. Remove Paper Cassette, and then reinstall it correctly.
Go to step 4.
Go to step 5.
space
JG3543AA
Checking ACTUATOR NO PAPER for operation Remove Paper Cassette. When putting hand from the cassette insertion space to move ACTUATOR NO PAPER, does ACTUATOR NO PAPER move smoothly? Checking SENSOR NO PAPER for operation Remove EP CARTRIDGE. Does number of Sensor/Switch Check increase by one, when ACTUATOR NO PAPER is pushed and released?. Checks by Chapter 2 Diagnostic [Sensor/Switch Check].
Go to step 6.
1 - 41
Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR LOW PAPER (PL6.1.4, PL7.1.4) ACTUATOR LOW PAPER (PL6.1.5, PL7.1.5) PLATE ASSY BTM (PL3.1.10, PL4.1.10) HVPS/MCU (PL12.1.19) 250 FEEDER ASSY (PL6.1.11) 250 PAPER CASSETTE (PL3.1.50) 550 PAPER CASSETTE (PL4.1.50) 550 FEEDER ASSY (PL7.1.10)
Yes
No
Checking the sensor for operation Does Error still occur, after Paper Cassette filled with a specified amount of paper is inserted into Tray 2? Checking ACTUATOR LOW PAPER for function Remove Paper Cassette. Does ACTUATOR LOW PAPER move smoothly, when moving ACTUATOR LOW PAPER up and down with a finger? Does ACTUATOR LOW PAPER go into the sensor part of SENSOR LOW PAPER, when the flag is pushed up? Does ACTUATOR LOW PAPER go out of the sensor part of SENSOR LOW PAPER, when the flag is released? Checking PLATE ASSY BTM for operation Does PLATE ASSY BTM move ACTUATOR LOW PAPER normally, when PLATE ASSY BTM is pushed or released?
Go to step 2.
End of work
Go to step 3.
1 - 42
Chapter 1 Troubleshooting
Check Possible causative parts: EP CARTRIDGE GUIDE ASSY CRU R (PL8.1.25) HVPS/MCU (PL12.1.19)
Yes
No
Checking EP CARTRIDGE Does Error still occur, after installing a new EP CARTRIDGE? Checking GUIDE ASSY CRU R for continuity Remove EP CARTRIDGE. Remove GUIDE ASSY CRU R. (RRP8.13) Is each cable of each harness continuous?
Go to step 2.
End of work
1 - 43
Chapter 1 Troubleshooting
Check Possible causative parts: FUSER ASSY (PL8.1.20) HARNESS ASSY FUSER (PL8.1.17) HVPS/MCU (PL12.1.19) Checking FUSER ASSY Does Error still occur, after installing a new FUSER ASSY and sending RESET FUSER LIFE WARNING command? Checks by sending RESET FUSER LIFE WARNING Command from Controller section to MCU section of HVPS/MCU, using Chapter 2 Diagnostic [FUSER WARNING COUNT RESET].
Yes
No
End of work
1 - 44
Chapter 1 Troubleshooting
FIP1.18 No Power
Step
Check Possible causative parts: POWER CORD (PL12.1.23) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) OPERATION PANEL (PL1.1.1) HARNESS ASSY PANEL (PL1.1.10) INTERLOCK S/W 24V (PL8.1.11) INTERLOCK S/W 5V (PL8.1.12) INTERLOCK S/W REAR (PL12.1.7) FAN MAIN (PL12.1.10) FAN SUB (PL8.1.5) ROS ASSY (PL8.1.1) FUSER ASSY (PL8.1.20) GEAR ASSY HOUSING (PL11.1.3) MAIN MOTOR (PL11.1.2) CLUTCH REGI (PL5.1.23) PWBA ESS (PL12.1.13) PWBA FEEDER 550 (PL20.1.34) PWBA DUPLEX (PL21.1.32) CLUTCH ASSY PH (PL5.1.21, PL6.1.21, PL7.1.20, PL20.2.21) CLUTCH PR-REGI (PL20.2.22)
Yes
No
Checking POWER CORD for continuity Is each cable of POWER CORD continuous? Checking AC power source Does the voltage of AC power source meet commercial voltage? Checking the fuse Remove SHIELD PLATE LVPS (PL12.1.3). (RRP12.1) Is the fuse on LVPS open?
Go to step 2.
Replace POWER CORD. Ask the customer to arrange the AC power source. Go to step 4.
Go to step 3.
Replace LVPS. (RRP12.3) Go to FIP2.20,21 PWBA FEEDER 550, FIP2.25 CLUTCH ASSY PH, and FIP2.26 CLUTCH PR-REGI. Go to FIP2.27 PWBA DUPLEX, and FIP2.28 MOTOR DUPLEX.
Checking Option 550 Paper Feeder (PL20) Do two fans rotate, when the power is turned ON? Remove Option 550 Paper Feeder to check.
Go to step 5.
Checking Option Duplex (PL21) Do two fans rotate, when the power is turned ON? Remove Option Duplex to check.
Go to step 6.
1 - 45
Chapter 1 Troubleshooting
Step
Check Checking 24 V power line Remove SHIELD PLATE HVPS (PL12.1.18). Check if P/J10 is connected to HVPS/MCU. Remove EP CARTRIDGE. Check as follows, if each voltage is 24VDC. P/J10-1 <=> P/J10-4 P/J10-2 <=> P/J10-5 P/J10-3 <=> P/J10-6 P/J10-8 <=> P/J10-7 Checking CLUTCH REGI (PL5.1.23) Remove SHIELD PLATE HVPS (PL12.1.18). Disconnect P/J243. Remove EP CARTRIDGE. Does FAN MAIN rotate, when the power is turned ON? Checking OPERATION PANEL Disconnect HARNESS ASSY PANEL from PWBA ESS. Remove EP CARTRIDGE. Does FAN MAIN rotate, when the power is turned ON? Check with the wind from exhaust on back of the printer. Checking HARNESS ASSY PANEL for continuity Disconnect HARNESS ASSY PANEL from PWBA ESS. Is there any open circuit or short circuit on the harness, and is every cable continuous? Checking ROS ASSY Disconnect P/J13, P/J14, P/J16 and P/J17 from HVPS/ MCU. Remove EP CARTRIDGE. Does FAN MAIN rotate, when the power is turned ON? Checking PWBA FEEDER Disconnect P/J20 from HVPS/MCU. Remove EP CARTRIDGE. Does FAN MAIN rotate, when the power is turned ON? Checking INTERLOCK S/W Disconnect P/J44 and P/J45 from LVPS. Are the followings continuous when pushing the lever of INTERLOCK S/W, and not continuous when releasing? P/J44-1 <=> P/J44-3 P/J45-1 <=> P/J45-3 Checking SWITCH I/L ASSY Disconnect P/J411. Is it continuous between P/J411-2 <=> P/J411-1, when SWITCH I/L ASSY is pushed, and is not when released? Checking CLUTCH ASSY PH Disconnect P/J242 and P/J247 from HARNESS ASSY TRAY 1/2. Remove EP CARTRIDGE. Does the FAN MAIN rotate, when the power is turned ON?
Yes
No
Go to step 7.
Go to FIP2.1 LVPS.
Go to step 8.
Go to step 9.
Go to step 10.
10
Go to step 11.
11
Go to step 12.
12
Go to step 13.
13
Go to step 14.
14
Go to step 15.
1 - 46
Chapter 1 Troubleshooting
Step
Check Checking MAIN MOTOR Disconnect P/J43 from LVPS. Remove EP CARTRIDGE. Does FAN MAIN rotate, when the power is turned ON? Checking FAN MAIN Replace FAN MAIN. (RRP12.6) Remove EP CARTRIDGE. Does theFAN MAIN rotate, when the power is turned ON? Checking FAN SUB Replace FAN SUB. (RRP8.2) Remove EP CARTRIDGE. Does theFAN SUB rotate, when the power is turned ON?
Yes
No
15
Go to step 16.
16
End of work
Go to step 17.
17
End of work
1 - 47
Chapter 1 Troubleshooting
Check Possible causative parts: OPERATION PANEL (PL1.1.1) HARNESS ASSY PANEL (PL1.1.10) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5)
Yes
No
Checking 3.3VDC power line Is the voltage across the harness of OPERATION PANEL, 3.3 VDC? Checking OPERATION PANEL for continuity (1) Is every cable of HARNESS ASSY PANEL continuous? Checking OPERATION PANEL (2) Is the display stable, after replacing OPERATION PANEL? (RRP1.4) Checking the power to OPERATION PANEL Is the voltage across P/J28-5 <=> P/J28-4 on HVPS/MCU, 3.3VDC? Checking FCC ASSY ESS for continuity Disconnect P/J28 from HVPS/MCU. Are the following continuous normally? P/J28-5 <=> P/J280-22 P/J28-4 <=> P/J280-23
Go to step 2.
Go to step 4 Replace HARNESS ASSY PANEL. Replace HVPS/MCU. (RRP12.10) Replace HVPS/MCU. (RRP12.10) Replace FCC ASSY ESS. (PL12.1.16)
Go to step 3.
End of work
Go to step 5.
1 - 48
Chapter 1 Troubleshooting
Step
Check Possible causative parts: OPERATION PANEL (PL1.1.1) HARNESS ASSY PANEL (PL1.1.10) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5)
Yes
No
Checking 3.3 VDC power line Is the voltage across the harness of OPERATION PANEL, 3.3 VDC? Checking OPERATION PANEL for continuity (1) Is every cable of HARNESS ASSY PANEL continuous? Checking OPERATION PANEL (2) Is the display stable, after replacing OPERATION PANEL? (RRP1.4) Checking the power to OPERATION PANEL Is the voltage across P/J28-5 <=> P/J28-4 on HVPS/MCU, 3.3VDC? Checking FCC ASSY ESS for continuity Disconnect P/J28 from HVPS/MCU. Are the following continuous normally? P/J28-5 <=> P/J280-22 P/J28-4 <=> P/J280-23
Go to step 2.
Go to step 4. Replace HARNESS ASSY PANEL. Replace HVPS/MCU. (RRP12.10) Replace HVPS/MCU. (RRP12.10) Replace FCC ASSY ESS. (PL12.1.16)
Go to step 3.
End of work
Go to step 5.
1 - 49
Chapter 1 Troubleshooting
Check Possible causative parts: HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Carrying out a test printing Is the printer able to test print? Checks by Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Checking LVPS (1) Remove SHIELD PLATE LVPS. (RRP12.1) Remove EP CARTRIDGE. Is the voltage across P/J11-13 <=> P/J11-14 on HVPS/ MCU, 5 VDC? Checking LVPS (2) Remove EP CARTRIDGE. Is the voltage across P/J11-16 <=> P/J11-15 on HVPS/ MCU, 3.3 VDC? Checking the test printing after installing EP CARTRIDGE. Is the printer reset? Checking Interface Cable Does the problem still occur, after replacing Interface Cable to connect the host with the printer? Check after replacing HVPS/MCU Replace HVPS/MCU. (RRP12.10) Does the problem still occur, after replacing HVPS/MCU?
Yes
No
Go to step 4.
Go to step 2.
Go to step 3.
Go to FIP2.1 LVPS.
Replace HVPS/MCU. (RRP12.10) Go to FIP2.19 Electrical Noise. Go to step 6. Let the customer know that possible cause may be in the host computer.
Go to FIP2.1 LVPS.
Go to step 5.
End of work
End of work
1 - 50
Chapter 1 Troubleshooting
Check Possible causative parts: HVPS/MCU (PL12.1.19) SENSOR FACE UP OPEN (PL10.1.25) GATE FU (PL10.2.6) LEVER GATE FU (PL10.2.17) Checking Actuator for operation Does ACTUATOR FULL STACK in GATE FU move smoothly, when moving LEVER GATE FU up and down? Checking SENSOR FACE UP for operation Remove EP CARTRIDGE. Does the number of Sensor/Switch Check increase by one, every time moving LEVER GATE FU up and down? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking SENSOR FACE UP OPEN for operation Replac SENSOR FACE UP OPEN. Does the problem still occur, after replacing SENSOR FACE UP OPEN?
Yes
No
Go to step 3.
End of work
1 - 51
Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR FULL STACK (PL10.1.26) ACTUATOR FULL STACK (PL10.1.10) HVPS/MCU (PL12.1.19) Checking ACTUATOR FULL STACK for operation Does ACTUATOR FULL STACK in paper feed out section move smoothly? Checking SENSOR FULL STACK for operation (1) Remove EP CARTRIDGE. Does the number of Sensor/Switch Check increase by one, every time pushing and releasing ACTUATOR FULL STACK? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking SENSOR FULL STACK for operation (2) Replace SENSOR FULL STACK. Does the problem still occur, after replacing SENSOR FULL STACK?
Yes
No
Go to step 3.
End of work
1 - 52
Chapter 1 Troubleshooting
Check Possible causative parts: LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) HARNESS ASSY LVPS (PL12.1.1) Checking LVPS (PL12.1.5) control power Remove SHIELD PLATE LVPS. (RRP12.1) Disconnect P/J41 from LVPS. Turn the power ON. Check the voltages below are in specified value. P/J41-1 <=> P/J41-2: 3.3 V P/J41-4 <=> P/J41-3: 5 V
Yes
No
Go to step 2.
Checking LVPS driving power Disconnect P/J42 from LVPS. Turn the power ON. Is the voltage across P/J42-1 <=> P/J42-2, 24 VDC?
Go to step 3.
Go to FIP2.9 INTERLOCK S/W 24V, FIP2.11 INTERLOCK S/W REAR or FIP2.12 SWITCH I/L ASSY. Replace HARNESS ASSY LVPS.
Checking HARNESS ASSY LVPS for continuity Turn the power OFF. Disconnect P/J11 from HVPS/MCU. Disconnect P/J41 from LVPS. Is each cable of J11 <=> J41 continuous? Checking AC power source Is AC power supply outlet appropriately wired and earthed?
Go to step 4.
1 - 53
Chapter 1 Troubleshooting
Check Possible causative parts: MAIN MOTOR (PL11.1.2) HARNESS ASSY LVPS (PL12.1.1) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking MAIN MOTOR Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Does MAIN MOTOR rotate, when the power is turned ON? Check by rotation sound of MAIN MOTOR. Is the trouble eliminated? Checking HARNESS ASSY LVPS for continuity (1) Remove SHIELD PLATE LVPS. (RRP12.1) Disconnect P/J41 from LVPS. Disconnect P/J11 from HVPS/MCU. Is each cable of P/J41 <=> P/J11 continuous? Checking HARNESS ASSY LVPS for continuity (2) Remove SHIELD PLATE LVPS. (RRP12.1) Disconnect P/J42 from LVPS. Disconnect P/J10 from HVPS/MCU. Is each cable of P/J42 <=> P/J10 continuous? Checking LVPS Replace LVPS. (RRP12.3) Is the trouble eliminated? Checking HVPS/MCU Replace HVPS/MCU. (RRP12.10) Is the trouble eliminated?
Yes
No
Go to step 2.
Go to step 3.
End of work
Go to step 4.
Go to step 5.
End of work
End of work
1 - 54
Chapter 1 Troubleshooting
Check Possible causative parts: ROS ASSY (PL8.1.1) HARNESS ASSY ROS (PL8.1.2) INTERLOCK S/W 5V (PL8.1.12) HARNESS ASSY LVPS (PL12.1.1) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Checking the power to Laser Diode of ROS ASSY Remove COVER TOP ASSY (PL1.1.7). (RRP1.4) Disconnect P/J140 from ROS ASSY. Install EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Is the voltage across J140-8 <=> J140-7, 5 VDC? Checking INTERLOCK S/W 5V Remove INTERLOCK S/W 5V. Is it continuous between P/J142-1 <=> P/J142-3, when INTERLOCK S/W 5V is pushed, and is not when released? Checking SWITCH I/L ASSY 5V Remove SWITCH I/L ASSY 5V. Is it continuous between P/J144-1 <=> P/J144-3, when SWITCH I/L ASSY 5 V is pushed, and is not when released? Checking HARNESS ASSY LVPS Disconnect P/J141 of HARNESS ASSY LVPS. Is it conductive between P/J141-1 <=> P/J141-3 when INTERLOCK S/W 5V and SWITCH I/L ASSY 5V are pushed simultaneously, and is not when released? Checking HARNESS ASSY ROS Disconnect P/J14 from HVPS/MCU. Disconnect P/J140 fcrom ROS ASSY. Is it continuous between P/J14-1 <=> P/J140-8, when INTERLOCK S/W 5V and SWITCH I/L ASSY 5V are pushed simultaneously, and is not when released? Checking power to HVPS/MCU Remove SHIELD PLATE LVPS. (RRP12.1) Install EP CARTRIDGE. Disconnect P/J41 from LVPS. Is the voltage across P/J41-4 <=> P/J41-3, 5 VDC? Checking HVPS/MCU for continuity Disconnect P/J14 and P/J11 from HVPS/MCU. Is P/J14-1 <=> P/J11-13 continuous normally? Checking HARNESS ASSY LVPS for continuity Disconnect P/J11 from HVPS/MCU. Is P/J11-13 <=> P/J41-4 continuous normally?
Yes
No
Go to step 8.
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
1 - 55
Chapter 1 Troubleshooting
Step
Check Checking /ROSMOT ON signal of Scanner Motor Install EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Is P/J13-3 <=> P/J13-2 on HVPS/MCU, 0 V just after when the power is turned ON, and 5VDC 10 seconds after stopping MAIN MOTOR? Checking HARNESS ASSY ROS for continuity Disconnect P/J13 from HVPS/MCU. Is each cable of P/J13 <=> P/J130 continuous? Checking HARNESS ASSY ROS for continuity Disconnect P/J17 and P/J16 from HVPS/MCU. Disconnect P/J170 and P/J160 from ROS ASSY. Are the following continuous normally? P/J17 <=> P/J170 P/J16 <=> P/J160 Checking SOS power circuit of ROS ASSY Disconnect P/J140 from ROS ASSY. Are the following continuous normally? P/J140-8 <=> P/J201-1 P/J140-6 <=> P/J201-2 P/J140-7 <=> P/J201-3 Checking after replacing HVPS/MCU Replace HVPS/MCU. (RRP12.10) Does the problem still occur, after replacement? Checking after replacing ROS ASSY Replace ROS ASSY. (RRP8.1) Does the problem still occur, after replacement?
Yes
No
Go to step 11.
Go to step 10.
10
11
Go to step 12.
12
Go to step 13.
13
Go to step 14.
End of work
14
End of work
1 - 56
Chapter 1 Troubleshooting
Check Possible causative parts: FUSER ASSY (PL8.1.20) HVPS/MCU (PL12.1.19) INTERLOCK S/W 24V (PL8.1.11) HARNESS ASSY FUSER 100V/200V (PL8.1.17) HARNESS ASSY AC100V/200V (PL12.1.8) LVPS (PL12.1.5) HARNESS ASSY LVPS (PL12.1.1) Checking Heater circuit for continuity Remove SHIELD PLATE LVPS. (RRP12.1) Disconnect P/J47 from LVPS. Are the following continuous normally? J47-1 <=> J47-5 J47-1 <=> J47-3 Checking HARNESS ASSY FUSER for continuity Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Are the following continuous normally? J4647B-3 <=> J47-1 J4647B-2 <=> J47-3 J4647B-1 <=> J47-5 Checking Fuser power source voltage Disconnect P/J48 from LVPS. Remove EP CARTRIDGE. Turn the power to ON. Is the voltage across P/J48-1 <=> P/J48-3, commercial voltage? Checking AC line voltage Is the AC line voltage the commercial voltage? Checking Heater Rod ON signal voltage Make sure FUSER ASSY is cooled down. Make sure that EP CARTRIDGE is removed. Is the voltage across P/J41-13 and P/J41-12 <=> P/J41-3, 0VDC when Heater Rod lights on, and 3.3VDC when off? Checking HARNESS ASSY LVPS for continuity Disconnect P/J11 from HVPS/MCU. Are the following continuous normally? P/J41-1 <=> P/J11-16 P/J41-9 <=> P/J11-8 P/J41-10 <=> P/J11-7 P/J41-12 <=> P/J11-5 P/J41-13 <=> P/J11-4
Yes
No
Go to step 3.
Go to step 2.
Go to step 5.
Go to step 4.
Go to step 7.
Go to step 6.
1 - 57
Chapter 1 Troubleshooting
Step
Check Checking the resistance of Thermistor of Temperature Sensor Disconnect P/J46 from LVPS. Is the resistance between P/J46-6 <=> P/J46-7 and P/J461 <=> P/J46-2 about 480 k-ohm in the normal temperature (about 20 C)? Checking after replacing HVPS/MCU Replace HVPS/MCU. (RRP12.10) Does the problem still occur after replacement? Checking after replacing LVPS Replace LVPS. (RRP12.3) Does the problem still occur after replacement?
Yes
No
Go to step 8.
Go to step 9.
End of work
End of work
1 - 58
Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR REGI (PL5.1.30) ACTUATOR B (PL5.1.17) 150 FEEDER ASSY (PL5.1.1) HARNESS ASSY TRAY1 (PL5.1.37) HARNESS ASSY CHUTE (PL12.1.17) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Checking ACTUATOR B for operation and shape Remove 150 FEEDER ASSY. (RRP5.1) Does ACTUATOR B operate smoothly? Is the flag of ACTUATOR B formed normally to shield the Sensor detecting point? Check if the flag of ACTUATOR B is formed normally again, pushing ACTUATOR B by inserting a mini screwdriver from the paper entrance spacew at the lower and side sections each of 150 FEEDER ASSY. Checking SENSOR REGI (1) Connect the connector J241 of HARNESS ASSY TRAY1 to SENSOR REGI, with 150 FEEDER ASSY removed. Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Does the number of Sensor/Switch Check increase by one, by moving ACTUATOR B with a mini screwdriver? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Check SENSOR REGI (2) Connect the connector J241 of HARNESS ASSY TRAY1 to SENSOR REGI, with 150 FEEDER ASSY removed. Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Is the voltage across P/J24-11 <=> P/J24-10, 3.3 VDC when ACTUATOR B is pushed, and 0 VDC when released? Measure the voltage by moving ACTUATOR B with a mini screwdriver. Checking the power to SENSOR REGI Remove EP CARTRIDGE. Is the voltage across P/J24-9 <=> P/J24-10 on HVPS/ MCU, about 3.3 VDC? Checking HARNESS ASSY CHUTE for continuity Disconnect P/J24 from HVPS/MCU. Disconnect P/J245. Are the following continuous normally? J24-9 <=> J245-10 J24-10 <=> J245-9 J24-11 <=> J245-8
Yes
No
Replace ACTUATOR B.
Go to step 4.
Go to step 4.
Go to step 5.
Go to step 7.
Go to step 6.
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Chapter 1 Troubleshooting
Step
Check Checking HARNESS ASSY TRAY1 for continuity Remove SENSOR REGI. (RRP5.7) Disconnect P/J245. Are the following continuous normally? P/J245-4 <=> P/J241-3 P/J245-5 <=> P/J241-2 P/J245-6 <=> P/J241-1 Checking HVPS/MCU for continuity Disconnect P/J11 from HVPS/MCU. Is P/J11-16 <=> P/J24-9 continuous normally? Checking SENSOR REGI (3) Replace SENSOR REGI. (RRP5.7) Does the problem occur after replacement?
Yes
No
Go to step 8.
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Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR NO PAPER (PL5.1.38, PL6.1.38, PL7.1.38) ACTUATOR NO PAPER (PL5.1.6, PL6.1.15, PL7.1.14) 150 FEEDER ASSY (PL5.1.1) HARNESS ASSY TRAY1 (PL5.1.37) HARNESS ASSY TRAY2 (PL6.1.36, PL7.1.36) HARNESS ASSY CHUTE (PL12.1.17) HVPS/MCU (PL12.1.19) PLATE ASSY BTM (PL2.1.10, PL3.1.10, PL4.1.10) LVPS (PL12.1.5) 250 FEEDER ASSY (PL6.1.11) 550 FEEDER ASSY (PL7.1.10) Checking ACTUATOR NO PAPER for shape and operation Does ACTUATOR NO PAPER operate smoothly? Is the flag between the sensor detecting point when ACTUATOR NO PAPER is low (there is no paper), and out of the detecting point when ACTUATOR NO PAPER is high (there is paper)? Checking PLATE ASSY BTM Fit the empty Paper Cassette. Is the flag of ACTUATOR NO PAPER located in between sensor detecting point? Checking SENSOR NO PAPER (1) Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Remove Paper Cassette. Put the hand from the tray insertion space, and move ACTUATOR NO PAPER up and down. Does the number increase one by one, as ACTUATOR NO PAPER operates? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking SENSOR NO PAPER (2) Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Remove Paper Cassette. Put the hand from the tray insertion space, move ACTUATOR NO PAPER up and down. Is each voltage across P/J24-8 <=> P/J24-7 and P/J24-3 <=> P/J24-2, 0VDC when ACTUATOR NO PAPER is moved up, 3.3VDC when down? Checking the power to SENSOR NO PAPER Remove EP CARTRIDGE. Is each voltage across P/J24-6 <=> P/J24-7 and P/J24-1 <=> P/J24-2 on HVPS/MCU, 3.3 VDC?
Yes
No
Go to step 2.
Go to step 5.
Go to step 5.
Go to step 6.
Go to step 8.
1 - 61
Chapter 1 Troubleshooting
Step
Check Checking HARNESS ASSY CHUTE for continuity Disconnect P/J24 from HVPS/MCU. Disconnect P/J245 and P/J248. Are the following continuous normally? J24-6 <=> J245-13 J24-7 <=> J245-12 J24-8 <=> J245-11 J24-1 <=> J248-5 J24-2 <=> J248-4 J24-3 <=> J248-3 Checking HARNESS ASSY TRAY1 and HARNESS ASSY TRAY2 for continuity Remove SENSOR NO PAPER. Disconnect P/J24 from HVPS/MCU. Are the following continuous normally? P/J245-1 <=> P/J240-3 P/J245-2 <=> P/J240-2 P/J245-3 <=> P/J240-1 P/J248-1 <=> P/J246-3 P/J248-2 <=> P/J246-2 P/J248-3 <=> P/J246-1 Checking HVPS/MCU for continuity Disconnect P/J11 from HVPS/MCU. Is P/J11-16 <=> P/J24-6 and P/J11-16 <=> P/J24-1 each continuous normally? Checking SENSOR NO PAPER (3) Replace SENSOR NO PAPER. (RRP5.8, 6.6, 7.6) Does the problem still occur, after replacement?
Yes
No
Go to step 7.
Go to step 9.
End of work
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Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR LOW PAPER (PL6.1.4, PL7.1.4) ACTUATOR LOW PAPER (PL6.1.5, PL7.1.5) PLATE ASSY BTM (PL3.1.10, PL4.1.10) HARNESS ASSY LOW1 (PL6.1.2, PL7.1.2) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking ACTUATOR LOW PAPER for operation Install Paper Cassette. Does ACTUATOR LOE PAPER operate smoothly, when PLATE ASSY BTP is pushed and released by the hand? Does the flag go into the detection point of the sensor, when PLATE ASSY BTM is released (Actuator is pushed up), and out of the detection point, when pushed down? Checking SENSOR LOW PAPER for operation (1) Remove EP CARTRIDGE. Close COVER OPEN (PL1.1.2). Remove Paper Cassette. Put the hand in the tray insertin space, move ACTUATOR LOW PAPER. Does the number increase one by one, as ACTUATOR LOW PAPER moves? Checks by Chapter 2 Diagnostic [Sensor/Switch Check]. Checking HARNESS ASSY LOW1 for continuity Remove HARNESS ASSY LOW1. Is J260 <=> J26 continuous normally? Checking SENSOR LOW PAPER (2) Replace SENSOR LOW PAPER. (RRP6.9) Does the problem still occur, after replacement?
Yes
No
Go to step 3.
1 - 63
Chapter 1 Troubleshooting
Check Possible causative parts: SENSOR TONER (PL5.1.46) SENSOR TONER ASSY (PL5.1.45) HARNESS ASSY TONER1 (PL5.1.50) HARNESS ASSY TONER2 (PL12.1.28) EP CARTRIDGE HVPS/MCU (PL12.1.19)
Yes
No
Checking EP CARTRIDGE (1) Does sufficient toner in EP CARTRIDGE remain? Checking EP CARTRIDGE (2) Does the problem still occur, after replacing EP CARTRIDGE? Checking SENSOR TONER ASSY installation Is SENSOR TONER ASSY installed correctly, and does HOLDER-D operate smoothly? Checking HARNESS ASSY TONER1 for continuity Remove HARNESS ASSY TONER1. Is J220 <=> J221 continuous normally? Checking HARNESS ASSY TONER2 for continuity Remove HARNESS ASSY TONER2. Is J22 <=> J221 continuous normally? Checking SENSOR TONER Replace SENSOR TONER. (RRP5.9) Does the problem still occur, after replacement?
Go to step 3.
Go to step 2.
Go to step 3.
End of work Replace SENSOR TONER ASSY. Replace HARNESS ASSY TONER1. Replace HARNESS ASSY TONER2. End of work
Go to step 4.
Go to step 5.
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Chapter 1 Troubleshooting
Check Possible causative parts: INTERLOCK S/W 24V (PL8.1.11) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking INTERLOCK S/W 24V Disconnect P/J45 from LVPS. Is P/J45-1 <=> P/J45-3 continuous, when INTERLOCK S/W 24V is pushed, and not when released?
Yes
No
Go to FIP2.1 LVPS.
1 - 65
Chapter 1 Troubleshooting
Check Possible causative parts: INTERLOCK S/W 5V (PL8.1.12) SWITCH I/L ASSY (PL1.1.11) HARNESS ASSY ROS (PL8.1.2) HARNESS ASSY LVPS (PL12.1.1) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking INTERLOCK S/W 5VL Remove INTERLOCK S/W 5VL. Is P/J142-1 <=> P/J142-3 continuous, when INTERLOCK S/W 5V is pushed, and not when released? Checking SWITCH I/L ASSY Remove INTERLOCK S/W 5VR. Is P/J144-1 <=> P/J144-3 continuous, when INTERLOCK S/W 5VR is pushed, and not when released? Checking HARNESS ASSY LVPS for continuity Disconnect P/J141, P/J142 and P/J144 of HARNESS ASSY LVPS. Are the following continuous normally? J141-3 <=> P142-1 J141-1 <=> P144-3 J142-3 <=> P144-1 Checking HARNESS ASSY ROS for continuity Disconnect P/J141, P/J14 and P/J140 of HARNESS ASSY ROS. Are the following continuous normally? P141-1 <=> J14-1 P141-3 <=> P140-8
Yes
No
Go to step 2.
Replace INTERLOCK S/W 5VL. (RRP8.5) Replace SWITCH I/L ASSY. (RRP1.6)
Go to step 3.
Go to step 4.
Go to FIP2.1 LVPS.
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Chapter 1 Troubleshooting
Check Possible causative parts: INTERLOCK S/W REAR (PL12.1.7) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking INTERLOCK S/W REAR for continuity Disconnect P/J44 from LVPS. Is P/J44-1 <=> P/J44-3 continuous, when INTERLOCK S/W REAR is pushed, and not when released?
Yes
No
Go to FIP2.1 LVPS.
1 - 67
Chapter 1 Troubleshooting
Check Possible causative parts: SWITCH I/L ASSY (PL1.1.11) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking SWITCH I/L ASSY for continuity Disconnect P/J411. Is P/J411-1 <=> P/J411-2 continuous, when SWITCH I/L ASSY is pushed, and not when released? Checking HARNESS ASSY LVPS for continuity Disconnect P/J11, P/J41 and P/J411. Are the following continuous normally? P411-2 <=> J41-5 P411-1 <=> J11-12
Yes
No
Go to step 2.
Go to FIP2.1 LVPS.
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Chapter 1 Troubleshooting
Check Possible causative parts: PWBA EXIT MOTOR (PL12.1.4) HARNESS ASSY LVPS (PL12.1.1) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking HARNESS ASSY LVPS for continuity Disconnect P/J27, P/J10, P/J102 and P/J101 from HARNESS ASSY LVPS. Are the following continuous normally? J27 <=> J102 Checking PWBA EXIT MOTOR power source voltage Disconnect P/J101 from PWBA EXIT MOTOR. Is the voltage across J101-2 <=> J101-1, 24 VDC? Checking PWBA EXIT MOTOR Replace PWBA EXIT MOTOR. (RRP12.2) Is the problem cleared, after replacement?
Yes
No
Go to step 2.
Go to step 3.
End of work
1 - 69
Chapter 1 Troubleshooting
Check Possible causative parts: MOTOR ASSY EXIT (PL9.1.11, PL10.1.15) PWBA EXIT MOTOR (PL12.1.4) HARNESS ASSY LVPS (PL12.1.1) LVPS (PL12.1.5) HVPS/MCU (PL12.1.19) Checking MOTOR ASSY EXIT for operation Not using DIAG tool Replace MOTOR ASSY EXIT. (RRP9.2) Is the problem cleared, after replacement?
Yes
No
End of work
Go to step 3.
Using DIAG tool Does the MOTOR ASSY EXIT rotate? Checks by Chapter 2 Diagnostic: [Exit Motor, Clockwise Test] [Exit Motor, Counterclockwise, High Speed Test] [Exit Motor, Counterclockwise, Low Speed Test] Checking MOTOR ASSY EXIT Replace MOTOR ASSY EXIT. (RRP9.2) Is the problem cleared, after replacement? Checking HARNESS ASSY LVPS for continuity Disconnect P/J27, P/J10, P/J102 and P/J101 from HARNESS ASSY LVPS. Are the following continuous normally? J27 <=> J102 CheckingMOTOR ASSY EXIT power source voltage Disconnect P/J101 from PWBA EXIT MOTOR. Is the voltage across J101-2 <=> J101-1, 24 VDC? Checking PWBA EXIT MOTOR Replace PWBA EXIT MOTOR. (RRP12.2) Is the problem cleared, after replacement?
End of work
Go to step2.
End of work.
Go to step 3.
Go to step 4.
Go to step 5.
End of work
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Chapter 1 Troubleshooting
Check Possible causative parts: CLUTCH REGI (PL5.1.23) HARNESS ASSY CHUTE (PL12.1.17) HARNESS ASSY TRAY1 (PL5.1.37) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Checking HARNESS ASSY CHUTE for continuity Disconnect P/J24 from HVPS/MCU. Are the following continuous normally? J24-14 <=> J245-5 J24-15 <=> J245-4 Checking HARNESS ASSY TRAY1 for continuity Remove CLUTCH REGI. Disconnect P/J245. Are the following continuous normally? P/J245-9 <=> P/J243-2 P/J245-10 <=> P/J243-1 Checking the resistance of CLUTCH REGI Is the resistance of the wirewound resistor between P/J243-1 <=> P/J243-2 of CLUTCH REGI, 172 ohm +/10% (at 20 C)? Checking HVPS/MCU for continuity Disconnect P/J24 and P/J10 from HVPS/MCU. Is J24-14 <=> J10-1 continuous normally?
Yes
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to FIP2.1 LVPS.
1 - 71
Chapter 1 Troubleshooting
Check Possible causative parts: CLUTCH ASSY PH (PL5.1.21, PL6.1.21, PL7.1.20) HARNESS ASSY TRAY1 (PL5.1.37) HARNESS ASSY TRAY2 (PL6.1.36, PL7.1.36) HARNESS ASSY CHUTE (PL12.1.17) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Checking HARNESS ASSY CHUTE for continuity Disconnect P/J24 from HVPS/MCU. Are the following continuous normally? J24-13 <=> J245-6 J24-12 <=> J245-7 J24-5 <=> J248-1 J24-4 <=> J248-2 Checking HARNESS ASSY TRAY1 and TRAY2 for continuity Remove CLUTCH ASSY PH. Disconnect P/J245 or P/J248. Are the following continuous normally? P/J245-8 <=> P/J242-1 P/J245-7 <=> P/J242-2 P/J248-5 <=> P/J247-1 P/J248-4 <=> P/J247-2 Checking the resistance of CLUTCH ASSY PH Is each resistance of the wirewound resistor between P/J242-1 <=> P/J242-2, and P/J247-1 <=> P/J247-2 of CLUTCH ASSY PH, 172 ohm +/-10% (at 20 C)? Checking HVPS/MCU for continuity Disconnect P/J24 and P/J10 from HVPS/MCU. Are the following continuous normally? J24-12 <=> J10-1 J24-4 <=> J10-1
Yes
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to FIP2.1 LVPS.
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Chapter 1 Troubleshooting
Check Possible causative parts: GUIDE TRAY LEFT (PL7.1.7) HARNESS ASSY LVPS (PL12.1.1) HVPS/MCU (PL12.1.19) LVPS (PL12.1.5) Checking HARNESS ASSY LVPS for continuity Disconnect P/J18 from HVPS/MCU. Disconnect P/J1821. Is each cable between J18 <=> J1821 continuous? Checking GUIDE TRAY LEFT for continuity Is each cable between Tray1 Size Switch <=> J1821, and Tray2 Size Switch <=> J1821 of GUIDE TRAY LEFT continuous?
Yes
No
Go to step 2.
Replace HARNESS ASSY LVPS. Replace GUIDE TRAY LEFT. (RRP6.8, 7.8)
Go to FIP2.18 HVPS/MCU.
1 - 73
Chapter 1 Troubleshooting
Yes
No
Replace GUIDE ASSY CRU R. (RRP8.13) Go to step 2. Work over the installation of HVPS/MCU again. (RRP12.10)
JG54A7AB
Checking GUIDE ASSY CRU R Remove GUIDE ASSY CRU R. (RRP8.13) Is the Plate Earth of GUIDE ASSY CRU R damaged or soiled? Checking 24 V to HVPS/MCU Remove EP CARTRIDGE. Is the voltage across P/J10-1 <=> P/J10-4 on HVPS/MCU, 24 VDC? Checking HARNESS ASSY LVPS for continuity Disconnect P/J10 from HVPS/MCU. Disconnect P/J42 from LVPS. Is P/J10 <=> P/J42 continuous normally? Checking HARNESS ASSY ANT for continuity Disconnect P/J15 from HVPS/MCU. Is J15 <=> J150 continuous normally?
Go to step 3.
Go to step 5.
Go to step 4.
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Chapter 1 Troubleshooting
Go to step 2.
End of work
Go to step 3.
Request the client to fix AC power supply outlet. Install the ground screw appropriately.
Go to step 4.
Go to step 5.
End of work
Go to step 6.
Replace GUIDE ASSY CRU R. (RRP8.13) Clean the plate or replace GUIDE ASSY CRU R. (RRP8.13) Replace HARNESS ASSY ANT.
Go to step 7.
Go to step 8.
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Chapter 1 Troubleshooting
Step
Check Checking PWB ground Remove SHIELD PLATE LVPS (PL12.1.3) and SHIELD PLATE HVPS (PL12.1.8). (RRP12.1, 12.9) Is the ground normal? Are screws for ground of the following PWBs firmly tightened? All screws of HVPS/MCU (PL12.1.19) All screws of LVPS (PL12.1.5)
Yes
No
8 When Option 550 Paper Feeder is installed: Are screws of PWBA FEEDER 550 firmly tightened? When Option Duplex is installed: Are screws of PWBA DUPLEX firmly tightened? When Option OCT is installed: Are screws of PWBA OCT firmly tightened? Checking after replacing FUSER ASSY Warning; Start the operation after the FUSER ASSY have cooled down. Replace FUSER ASSY. (RRP8.8) Does the problem still occur, after replacement? Checking after replacing HVPS/MCU Replace HVPS/MCU. (RRP12.10) Does the problem still occur, after replacement?
Go to step 9.
Go to step 10.
End of work
10
End of work
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Chapter 1 Troubleshooting
End of work
Go to step 2.
End of work
Go to step 3.
Go to step 4.
Go to step 5.
End of work
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Chapter 1 Troubleshooting
Go to step 3.
Go to step 4.
End of work
1 - 78
Chapter 1 Troubleshooting
Go to step 3.
Go to step 4.
End of work
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Chapter 1 Troubleshooting
Start
TestPrinting
IsthereacorrespondingFIP?
No
No
Thetroubleisrestored?
No
Thetroubleisrestored?
Yes End
Yes End
It is stated as the Printer Controller is normal. By operating test print with the engine only, if the trouble is on Printer Controller side or the engine side can simply be diagnosed, except those phenomena that are not able to be diagnosed by test print. - Test print result with the engine only is normal. ---> Malfunction on Printer Controller side - Test print result with the engine only is also abnormal. ---> Malfunction on the engine side When it is the case of [Malfunction on Printer Controller side], replace with normal Printer Controller and normal Interface Cable, and check. When the trouble still occurs after replacement, check the host side, and then operate Troubleshooting efficiently, using the following image quality FIP according to each phenomenon.
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Chapter 1 Troubleshooting When the image quality trouble of print occurs, get a print to judge, understand and treat the trouble substance precisely and appropriately, and then troubleshoot efficiently, using the image quality FIP table according to each phenomenon. When trouble restoration with image quality FIP is not possible, check again with the image quality FIP, and then replace [ESS and possible causative parts] in order and check, and operate Troubleshooting, using [Chapter 2 Diagnostic]. Image quality FIP states regarding the typical image quality trouble, as follows. - FIP-1.P1 - FIP-1.P2 - FIP-1.P3 - FIP-1.P4 - FIP-1.P5 - FIP-1.P6 - FIP-1.P7 - FIP-1.P8 - FIP-1.P9 - FIP-1.P10 - FIP-1.P11 - FIP-1.P12 - FIP-1.P13 - FIP-1.P14 Faint print (Low contrast) Blank print (No print) Solid black Vertical blank lines (White stripes in paper transport direction) Horizontal band cross out Vertical stripes Horizontal stripes Partial lack Spots Afterimage Background (Fog) Skew Paper damage No fix
When horizontal lines and/or spot occur periodically, it is possibly caused by the trouble of a particular roll. In this case, measure the trouble interval on the test print, and check the relation to the roll in the table below. The interval does not necessarily match circumference of the roll. The trouble may be solved easily by the check. Roll Drum BTR Heat Roll Pressure Roll Parts name EP CARTRIDGE BTR ASSY FUSER ASSY FUSER ASSY PL No. PL8.1 PL8.1 PL9.1 Roll diameter (mm) 30.5 16.2 24.9 30 Interval (mm) 94.3 50.7 78.3 94.2
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Chapter 1 Troubleshooting
Step
Check Checking the paper condition Have new, dry and recommended paper on, and operate Test Print. Is the density of the image normal? Checking the laser beam course Make sure there is no obstacle between ROS ASSY and Drum. Check if any stains on ROS ASSY window. Are there any obstacles on the laser beam course? Is ROS ASSY window clean? Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Is the image density normal? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Checking the drum ground Remove GUIDE ASSY CRU R. (RRP8.13) Check the Plate Earth, located on the back of GUIDE ASSY CRU R. Is the Plate Earth stained and/or deformed?
Yes
No
End of work
Go to step 2.
Go to step 3.
End of work
Go to step 4.
Go to step 5.
Replace BTR ASSY. (RRP8.10) Reform or clean the Plate Earth, or replace GUIDE ASSYCRU R. (RRP8.13)
Go to step 6.
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Chapter 1 Troubleshooting
Step
Check Checking HVPS/MCU Replace HVPS/MCU. (RRP12.10) Carry out a test printing Is the problem cleared? Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking the image transcribe process Check the toner image formed on the drum, right after the transcribe part (BTR). Is the toner image on the drum completely transcribed on the paper?
Yes
No
End of work
Go to step 7.
Go to step 8.
Go to FIP2.18 HVPS/MCU.
Go to FIP2.18 HVPS/MCU.
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on.
Step
Yes
No
Go to step 2.
Checking the laser beam course Make sure there is no obstacle between ROS ASSY and Drum. Are there any obstacles on the laser beam course? Checking ROS ASSY Check if any obstacles entirely cover the ROS ASSY window. Check if the connectors of the ROS ASSY are disconnected. Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Is the image density normal? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR?
Go to step 3.
Remove obstacles. Remove obstacles of ROS ASSY window and/or connect the connectors of ROS ASSY.
Go to step 4.
End of work
Go to step 5.
Go to step 6.
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Chapter 1 Troubleshooting Step Check Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking the image transcribe process Check the toner image formed on the drum, right after the transcribe part (BTR). Is the toner image on the drum completely transcribed on the paper? Yes No
Go to step 7.
Go to FIP2.18 HVPS/MCU.
Go to FIP2.18 HVPS/MCU.
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on.
Step
Check Checking EP CARTRIDGE Install a new EP CARTRIDGE. Carry out a test printing. Is the print normal? Checking HVPS/MCU Cover entire ROS ASSY window. Carry out a test printing. Is the print black? Checking ROS ASSY Cover a half of ROS ASSY window. Carry out a test printing. Is the print half white and half black? Is the print black?
Yes
No
End of work
Go to step 2.
Go to FIP2.18 HVPS/MCU.
Go to step 3.
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on.
Step
Check Checking the paper condition Have new, dry and recommended paper on. Re-print the problem image. Does the problem still occur? Checking the paper transfer course Check if there are any stains or obstacles on the paper transfer course between the paper feeding entrance and the exit. Are there any obstacles on the paper transfer course? Checking the laser beam course Make sure there is no obstacle between ROS ASSY and Drum. Are there any obstacles on the laser beam course? Check if any stains on ROS ASSY window. Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Does the problem still occur? Checking BTR ASSY (PL8.1.21) Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR?
Yes
No
Go to step 2.
End of work
Go to step 3.
Remove the obstacles or stains from the paper transfer course. Remove all the obstacles from the laser beam course and/or clean ROS ASSY window.
Go to step 4.
Go to step 5.
End of work
Go to step 6.
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Chapter 1 Troubleshooting Step Check Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Yes No
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Chapter 1 Troubleshooting
Step
Check Checking the paper condition Have new, dry and recommended paper on. Re-print the problem image. Does the problem still occur? Checking EP CARTRIDGE Install new EP CARTRIDGE. Has the horizontal band cross out gone? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Checking ROS ASSY Are the connectors on ROS ASSY surely connected?
Yes
No
Go to step 2.
End of work
End of work
Go to step3.
Go to step 4.
Go to step 5.
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Chapter 1 Troubleshooting Step Check Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Has the horizontal band cross out gone? Checking the image transcribe process Check the toner image formed on the drum, right after the transcribe part (BTR). Is the toner image on the drum completely transcribed on the paper? Checking Drive Assy and GEAR ASSY HOUSING Replace Drive Assy and GEAR ASSY HOUSING. (RRP11.3) Re-print the problem image. Does the problem still occur? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Yes No
Go to step 6.
Go to FIP2.18 HVPS/MCU.
Go to step 7.
Go to FIP2.18 HVPS/MCU.
Go to step 8.
End of work
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on.
Step
Check Check the paper transfer course. Check if there are any stains or obstacles on the paper transfer course between the paper feeding entrance and the exit. Are there any obstacles on the paper transfer course? Checking the laser beam course Make sure there is no obstacle between ROS ASSY and Drum. Are there any obstacles on the laser beam course? Check if any stains on ROS ASSY window. Checking EP CARTRIDGE Install a new EP CARTRIDGE. Carry out a test printing. Have the vertical black stripes gone? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Checking ROS ASSY Are the connectors on ROS ASSY surely connected? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained?
Yes
No Remove the obstacles or stains from the paper transfer course. Remove all the obstacles from the laser beam course and/or clean ROS ASSY window.
Go to step 2.
Go to step 3.
End of work
Go to step 4.
Go to step 5.
Go to step 6.
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Chapter 1 Troubleshooting
Step
End of work.
Go to step 2
Go to step 3.
Go to step 4.
End of work
Go to step 5.
Go to step 6.
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Chapter 1 Troubleshooting
Step
Check
Yes
No Restore or clean the Plate Earth, or replace GUIDE ASSY CRU R. (RRP8.13) Replace BTR ASSY. (RRP8.10)
Checking Drum ground Check the Plate Earth of GUIDE ASSY CRU R. Are there any stains or deformation on the Plate Earth? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking the image transcribe process Check the toner image formed on the drum, right after the transcribe part (BTR). Is the toner image on the drum completely transcribed on the paper? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained?
Go to step 7.
Go to step 8.
Go to step 9.
Go to FIP2.18 HVPS/MCU.
Go to step 10.
10
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking the paper condition Have new, dry and recommended paper on. Re-print the problem image. Does the problem still occur? Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Does the problem still occur? Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking the image transcribe process Check the toner image formed on the drum, right after the transcribe part (BTR). Is the toner image on the drum completely transcribed on the paper? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Yes No
Step
Go to step 2.
End of work
Go to step 3.
End of work
Go to step 4.
Go to FIP2.18 HVPS/MCU.
Go to step 5.
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Chapter 1 Troubleshooting
FIP-1.P9 Spots
Trouble substance There are toner spots all over the paper disorderedly. ESS and possible causative parts - EP CARTRIDGE - HVPS/MCU (PL12.1.19) - BTR ASSY (PL8.1.21) - 150 FEEDER ASSY (PL5.1.1) - ROS ASSY (PL8.1.1) - GUIDE ASSY CRU R (PL8.1.25) - PWBA ESS (PL12.1.13) - 250 FEEDER ASSY (PL6.1.11) - 550 FEEDER ASSY (PL7.1.10)
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking EP CARTRIDGE Install a new EP CARTRIDGE. Carry out a test printing. Have the spots gone? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Checking ROS ASSY Are the connectors on ROS ASSY surely connected? Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Yes No
Step
End of work
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to FIP2.18 HVPS/MCU.
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Chapter 1 Troubleshooting
FIP-1.P10 Afterimage
Trouble substance The ghost appears on the paper. The ghost may be the image of the previous page, or a part of the page currently printing. ESS and possible causative parts - EP CARTRIDGE - HVPS/MCU (PL12.1.19) - GUIDE ASSY CRU R (PL8.1.25) - Drive Assy - BTR ASSY (PL8.1.21) - 150 FEEDER ASSY (PL5.1.1) - MAIN MOTOR (PL11.1.2) - GEAR ASSY HOUSING (PL11.1.3) - PWBA ESS (PL12.1.13) - FUSER ASSY (PL8.1.20) - Heat Roll - Pressure Roll - 250 FEEDER ASSY (PL6.1.11) - 550 FEEDER ASSY (PL7.1.10) Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking repeat printing Check the afterimage. Is the client printing a copy of the same image in a large quantity? Print 30 pages of the image of every kind. Does the afterimage still appear? Checking the paper condition Have new, dry and recommended paper on. Re-print the problem image. Does the problem still occur? Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Does the problem still occur? Checking BTR ASSY Remove BTR ASSY. (RRP8.10) Check if any stains and/or wear on BTR ASSY. Are there any stains and/or wear on BTR? Yes No
Step
Go to step 2.
Go to step 3.
Go to step 3.
Go to step 4.
End of work
Go to step 5.
End of work
Go to step 6.
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Chapter 1 Troubleshooting
Step
Check Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Checking ground of Heat Roll, Pressure Roll and Inlet Chute Check visually, if there are any stains or transformation on the two plates on the left side of FUSER ASSY. Check the continuity between the plate on the left side of FUSER ASSY and the following points. - Back plate <=> Both ends of Heat Roll, without coating (5-10 k-ohm) - Front plate <=> The plate on Inlet Chute left end (1-2 k-ohm) Are the grounding plates of Heat Roll, Pressure Roll and Inlet Chute sound and continuous? Checking ground of FUSER ASSY Remove EP CARTRIDGE. Check if there are any stains or deformation on GEAR ASSY HOUSING. Check the continuity between the printer frame and screw on the back of FUSER ASSY. Are there any deformation or stains on GEAR ASSY HOUSING? Is FUSER ASSY grounded?
Yes
No
Go to step 7.
Go to step 8.
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking EP CARTRIDGE Install a new EP CARTRIDGE. Carry out a test printing. Have the background gone? Checking the image development process Operate Test Print, and turn off the power of the printer while printing. Remove the EP CARTRIDGE with care, and check the toner image formed on the drum, right before the transcribe part (BTR). Is the image on the drum completely formed? Is the area clear and black, and easily read? Checking ROS ASSY Are the connectors on ROS ASSY surely connected? Checking 150 FEEDER ASSY ground Remove EP CARTRIDGE. Check the continuity from the front open part between 150 FEEDER ASSY metal part and printer frame metal part. Is 150 FEEDER ASSY grounded? Checking FUSER ASSY ground Open COVER REAR (PL1.4). Check the continuity between printer frame and the screw on the back of FUSER ASSY. Is FUSER ASSY grounded? Yes No
Step
End of work
Go to step 2.
Go to step 3.
Go to FIP2.18 HVPS/MCU
Go to step 4.
Reconnect the connectors. Remove 150 FEEDER ASSY and install again for correct ground. (RRP5.1) Remove FUSER ASSY and install again. (RRP8.8)
Go to step 5.
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Chapter 1 Troubleshooting
FIP-1.P12 Skew
Trouble substancee The printed image is not paralleled with both sides of the paper. ESS and possible causative parts - EP CARTRIDGE - BTR ASSY (PL8.1.21) - 150 FEEDER ASSY (PL5.1.1) - FUSER ASSY (PL8.1.20) - Paper Cassette - PLATE ASSY BTM (PL2.1.10, PL3.1.10, PL4.1.10) - 150 Paper Feeder - 250 Paper Feeder - Option 550 Paper Feeder - PWBA ESS (PL12.1.13) - 250 FEEDER ASSY (PL6.1.11) - 550 FEEDER ASSY (PL7.1.10) Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking the installation place Check if there is any irregularity on the installation place. Check if there is any missing Foot. Is the setup surface normal? Checking the paper feeding Remove the Paper Cassette. Insert the paper to the Paper Cassette correctly. Install the Paper Cassette to the printer. Install PLATE ASSY BTM correctly. (not to incline right or left) (RRP2.5, 3.5 and 4.5) Re-print the problem image. Does the problem still occur? Check the paper transfer course. Check if there are any stains or obstacles on the paper transfer course between the paper feeding tray and the exit tray. Are there any obstacles on the paper transfer course? Checking the rolls on the paper transfer course Check all the rolls on the course, where the paper transfer between paper feeding entrance tray and exit tray, and check if there are any stains, wear or damages. Check if the pinch roll rotates freely, and the spring pressure is even. Are there any stains, wear or damages on the rolls in the paper transfer course? Checking EP CARTRIDGE Install a new EP CARTRIDGE. Re-print the problem image. Is the image still skew? Yes No Arrange the installation place normally.
Step
Go to step 2.
Go to step 3.
End of work
Go to step 4.
Remove the obstacles or stains from the paper transfer course. Replace the damaged or wornout rolls. (Refer to corresponding RRPs, for replacement.)
Go to step 5.
End of work
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Chapter 1 Troubleshooting
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking the paper feeding Observe the paper feeding condition. Is the paper fed crooked? Checking the paper condition Have new, dry and recommended paper on. Carry out a test printing. (Refer to Chapter 2 Diagnostic [TEST PATTERN MODE MENU]. Dose the problem still occur? Check the paper transfer course. Check if there are any stains or obstacles on the paper transfer course between the paper feeding tray and the exit tray. Are there any obstacles on the paper transfer course? Checking the rolls on the paper transfer course Check all the rolls on the course, where the paper transfer between paper feeding entrance tray and exit tray, and check if there are any stains, wear or damages. Are there any stains, wear or damages on the rolls in the paper transfer course? Yes Go to FIP-1.P12 Skew. No
Step
Go to step 2.
Go to step 3.
End of work
Go to step 4.
Go to step 5.
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Chapter 1 Troubleshooting
Step
Check Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the Gear HR with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Checking EP CARTRIDGE Install a new EP CARTRIDGE. Carry out a test printing. Is the paper still damaged?
Yes
No
Go to step 6.
End of work
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Chapter 1 Troubleshooting
FIP-1.P14 No fix
Trouble substance The printed image is not fixed on the paper properly. The image easily comes off when rubbed. ESS and possible causative parts - FUSER ASSY (PL8.1.20) - Heat Roll - Pressure Roll - PWBA ESS (PL12.1.13) - LVPS (PL12.1.5)
Before commencing troubleshooting, check the paper transfer course. Make sure there is no foreign articles on the transfer course, such as staples, paper clips, scraps of paper and so on. Check Checking FUSER ASSY installation Check that the levers on both sides of the FUSER ASSY is pushed down, and then reprint the problem image. Does the problem still occur? Checking the paper condition Have new, dry and recommended paper on. Re-print the problem image. Does the problem still occur? Checking Heat Roll and Pressure Roll Remove FUSER ASSY. (RRP8.8) Warning; Start the operation after the FUSER ASSY have cooled down. Turn the gear of the heater roller with a finger, and check the Heat Roll and Pressure Roll. Are the Heat Roll and Pressure Roll damaged or stained? Checking FUSER ASSY Turn the gear of the Heater Roller with a finger. Check the contact condition of Heat Roll and Pressure Roll when rotating. Do Heat Roll and Pressure Roll contact evenly? Yes No
Step
Go to step 2.
End of work
Go to step 3.
End of work
Go to step 4.
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Chapter 1 Troubleshooting
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Chapter 1 Troubleshooting
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Chapter 1 Troubleshooting
Skew
Measurement of the inclined paper feeding Measure the vertical distance of two points 190 mm away each other on the top horizontal line. Reference: less than +/-1.2 mm
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Chapter 1 Troubleshooting
Perpendicularity
Measurement of the perpendicularity for suppressing inclines of ROS and OPC Check the perpendicular line to the horizontal line to measure the horizontal distance at the point 114.5 mm away vertically from center of top horizontal line. Reference: less than +/-0.8 mm
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Chapter 1 Troubleshooting
Parallelism
The parallelism is difference of feeding speed between left and right sides of the paper. Measure the difference of length between two 234 mm long vertical lines 190 mm away each other. Reference: less than +/-1.2 mm
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Chapter 1 Troubleshooting
7. Preventive maintenance
When visiting the customer, perform the maintenance work other than the original purpose to avoid any trouble that may arise. Procedure for preventive maintenance 1) 2) Check how the customer is using the machine. Write down the cumulative print count. Use the cumulative print count as a guide of replacing periodic replacement parts. Replace the periodic replacement parts as required. 3) 4) Print several piece of paper to check no problem. Remove foreign articles on BTR ASSY, FUSER ASSY and paper transfer rolls, and clean stains with a brush and dry waste cloth. When stains is heavy, clean with dampened cloth, and then clean with dry cloth. Be careful not to damage the parts to be cleaned. 5) Cleaning the fan exhaust Remove COVER REAR, and clean the dust on MAIN FAN with a brush. Remove COVER FRONT, and clean the dust on FAN SUB. The clogged exhaust and fan cause a temperature rise inside and failures.
6)
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Chapter 2 Operation of Diagnostic CONTENTS 1. How to Use Diag (C/E) Mode ......................................................................................2 - 1
1.1 Roles of Control Panel in Diag (C/E) Mode ...................................................................................... 2 - 1 1.2 How to Start Up M/C ......................................................................................................................... 2 - 2 1.3 How to Enter Diag (C/E) Mode ......................................................................................................... 2 - 3 1.4 Exiting Diag (C/E) Mode ................................................................................................................... 2 - 3 1.5 Configuration of Diag (C/E) Mode Menus ......................................................................................... 2 - 4 1.6 How to Select Diag Code.................................................................................................................. 2 - 5 1.7 Preventive maintenance Menu Tree ................................................................................................. 2 - 6 1.8 Fault diagnosis Menu Tree ............................................................................................................... 2 - 6 1.9 Adjustment Menu Tree...................................................................................................................... 2 - 7 1.10 DIAG CODE.................................................................................................................................... 2 - 8 DC122 SDHistory.................................................................................................................................... 2 - 8 DC131 NVM R/W.................................................................................................................................... 2 - 9 DC132 M/C Serial No. set..................................................................................................................... 2 - 11 DC135 HFSI.......................................................................................................................................... 2 - 13 DC140 Monitor...................................................................................................................................... 2 - 16 DC301 NVM Init. ................................................................................................................................... 2 - 18 DC330 Components ............................................................................................................................. 2 - 19 DC355 HDD DIAG ................................................................................................................................ 2 - 21 DC612 PatternPrt.................................................................................................................................. 2 - 28
JG2201OA
1. LCD Displays the Diag menus and failure descriptions, and shows and sets various types of information. 2. " " key Use to select an item in the same hierarchical level. Use to select a numerical value. This increases a numerical value at a cursor position when entering a numerical value. 3. " " key Use to select an item in the same hierarchical level. Use to select a numerical value. This decreases a numerical value at a cursor position when entering a numerical value. 4. " " key Returns to a hierarchical level above. Moves a cursor to the left when entering a value with several digits.
5. " " key Use to move to a hierarchical level under the target selected. Moves a cursor to the right when entering a value with several digits. 6. "MENU" key Shows a common menu screen which belongs to a hierarchical level above the target selected. 7. "FEED / SELECT" key Fixes a value of a setting item in each DC No. When the value has been fixed, "*" is marked at the right side of the item on LCD. Also, use this key when performing a process such as initialization. By pressing this key when a selected item has been fixed, you can move to the next setting item. Press this key when fixing a value.
2-1
Chapter 2 Operation of Diagnostic 8. "ON LINE" key Press the "ON LINE" key holding down the " " and " " keys to start the Diag (C/E) mode. 9. "CANCEL" key Instructs an interruptible Diag Code to stop. This key is ineffective for any uninterruptible Diag Code. 10. "POWER SAVE" key Use this key in special M/C start-up procedures.
Initialize the configuration area Turn on the power supply while pressing the "POWER SAVE" and (printer setting value, etc.) of NVRAM (ESS), and start up the system. (Job " " keys simultaneously. Log is not erased.)
If any error occurs when spooling in NVRAM/Spool Clear Boot Turn on the power supply while pressing the "POWER SAVE" and HDD and the system does not start up even though turning OFF/ON the " " keys simultaneously. power supply, erase the spool area in HDD and start up the system. Then, initialize the NVRAM (ESS) configuration area (printer setting value, etc.) too. (Job Log is not erased.) Down Load Turn on the power supply while Set to the download mode when pressing the "POWER SAVE" key. upgrading the firmware version of the main unit.
2-2
2-3
2-4
7. When the process has been completed, "*" is marked at the right-hand side of the DC menu and the key operation becomes available. 8. Show the screen to prompt you to exit the Diag mode, , using the " " or "MENU" key. 9. Press the "MENU" key to return to any common menu which belongs to an upper level. <Example of Operation of [DC301 NVM Init. (area: IOT)]>