Designjet t120 User Guide
Designjet t120 User Guide
Designjet t120 User Guide
Series
Users Guide
Legal notices
Trademarks
IPv6-ready
Wi-Fi certified
Table of contents
1 Introduction ...................................................................................................................... 1
Safety precautions .................................................................................................................... 2
HP Start-Up Kit ......................................................................................................................... 2
Using this guide ....................................................................................................................... 2
Printer models .......................................................................................................................... 4
The printers main features ........................................................................................................ 4
The printers main components ................................................................................................... 5
The front panel ........................................................................................................................ 7
Printer software ........................................................................................................................ 9
Turn the printer on and off ....................................................................................................... 10
The printers internal prints ...................................................................................................... 11
2 Connecting the printer .................................................................................................... 12
Choose which connection method to use ................................................................................... 13
Connect the printer to your network .......................................................................................... 13
Connect a computer to the printer by network (Windows) ........................................................... 13
Connect a computer to the printer by USB cable (Windows) ........................................................ 14
Uninstall the printer software (Windows) ................................................................................... 15
Connect a computer to the printer by network (Mac OS X) .......................................................... 16
Connect a computer to the printer by USB cable (Mac OS X) ...................................................... 17
Uninstall the printer software (Mac OS X) .................................................................................. 19
3 Setting up the printer ...................................................................................................... 20
Introduction ........................................................................................................................... 21
Automatic firmware update ..................................................................................................... 21
Turn email notifications on and off ........................................................................................... 21
Turn alerts on and off ............................................................................................................. 21
Control access to the Embedded Web Server ............................................................................ 22
Set Windows driver preferences .............................................................................................. 22
Set up Web Services .............................................................................................................. 22
4 Personalizing the printer ................................................................................................. 24
Change the language of the front-panel display ......................................................................... 25
Access the Embedded Web Server ........................................................................................... 25
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Introduction
Safety precautions
HP Start-Up Kit
Printer models
Printer software
Safety precautions
The following precautions ensure the proper use of the printer and prevent the printer from being
damaged. Follow these precautions at all times.
Use the power supply voltage specified on the label. Avoid overloading the printer's electrical
outlet with multiple devices.
Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for
service, see Contact HP Support on page 129.
Use only the electrical cord supplied by HP with the printer. Do not damage, cut or repair the
power cord. A damaged power cord can cause fire or electric shock. Replace a damaged power
cord with an HP-approved power cord.
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of
the printer. Doing so may cause fire, electric shock or other serious hazards.
Power off the printer and unplug the power cord from the power outlet in any of the following
cases:
If the printer is making an unusual noise not heard during normal operation
A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal
parts of the printer
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Chapter 1 Introduction
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Printing on page 41
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
Glossary
The Glossary on page 135 contains definitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
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Printer models
This guide covers the following printer models, normally referring to them by their short names for
brevity.
Full name
Short name
T120
T520-24
T520-36
Print resolution of up to 2400 1200 dpi (T520) or 1200 1200 dpi (T120), using the Best
print-quality option, the Maximum Detail option and photo paper
The printer can be controlled from its front panel or from a remote computer using the Embedded
Web Server or the HP Utility
NOTE: Throughout this manual, HP Utility refers to the HP Utility for Mac OS X and the HP
Designjet Utility for Windows.
The option to download and install firmware updates automatically from the Internet as soon as
they become available
Ink and paper usage information available from the Embedded Web Server, see Access the
Embedded Web Server on page 25
Supplies information, troubleshooting, and firmware updates available from the HP Utility, see
Access the HP Utility on page 26
Access to the online HP Support Center (see HP Support Center on page 127)
Chapter 1 Introduction
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1.
2.
Top cover
3.
4.
Bin
5.
Output platen
6.
Ink cartridges
7.
8.
Front panel
9.
Printhead carriage
10. Printhead
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1.
Roll cover
2.
Communication ports
3.
Power socket
4.
Multi-sheet tray
1.
Blue stop
2.
Spindle
3.
Paper roll
Chapter 1 Introduction
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Communication ports
1.
2.
The front panel has a large central area to display dynamic information and icons. On the left and right
sides you can see up to six fixed icons at different times. Normally they are not all displayed at the
same time.
To the right of the front panel is the Power key, with which you can turn the printer on or off. The key is
illuminated when the printer is on. It flashes when the printer is in transition between on and off.
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shows the status of the wireless connection: if the blue light is shining, the wireless connection
is active.
Press
Press
Press
Press
Press
Press
At the top left of the home screen is a message telling you which paper source is active.
Press to view connectivity status information and to perform network configuration. If a network
cable is connected,
is displayed instead.
NOTE: It is not possible to use wireless and wired network connections simultaneously.
Press
Press
Press
Press
Press
Press
NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green
circle:
If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display.
To change the time that elapses before sleep mode, press , then Printer preferences > Sleep.
You can set a time between 5 and 240 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some
external interaction with it.
Information about specific uses of the front panel can be found throughout this guide.
Chapter 1 Introduction
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Printer software
The following software is provided with your printer:
View the status of the ink cartridges, the printhead, and the paper
View the status of the ink cartridges, the printhead, and the paper
Print on HP Designjet printers from almost any device, including smartphones and tablet
computers
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Printer software
However, if you plan to store the printer for a long period or the Power key does not seem to work, you
are recommended to unplug the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare
the printhead. Preparing the printhead takes about 75 seconds.
NOTE: When the printer has not been used for a certain period of time (the default time is
determined by Energy Star), it saves power by going into sleep mode. However, any interaction with
the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can
resume printing immediately. To change the sleep mode time, see Change the sleep mode setting
on page 26.
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Chapter 1 Introduction
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Speed
Cable length
Other factors
Wireless
N/A
Fast Ethernet
Hi-Speed USB
Very fast
NOTE: The speed of any network connection depends on all components used in the network, which
can include network interface cards, routers, switches and cables. If any one of these components
cannot operate at high speed, you will have a low-speed connection. The speed of your network
connection can also be affected by the total amount of traffic from other devices on the network.
, then
See the Assembly Instructions for more details about Internet setup, and how to connect to and register
with the cloud to enable Web Services.
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The printer and the computer should be connected to the network (see Connect the printer to your
network on page 13). The printer can be connected by Ethernet or Wi-Fi.
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1.
Make a note of the printer's IP address from the front panel (see Access the Embedded Web
Server on page 25).
2.
Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3.
4.
Press the Install Software button, and choose your printer from the list of networked printers
that appears, identifying it by its IP address if necessary.
If your computer fails to find any printers on the network, the Printer Not Found window is
displayed, which helps you to try to find your printer. If you have a firewall in operation; you may
have to disable it temporarily in order to find the printer. You also have the options of searching
for the printer by its hostname, IP address or MAC address.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's
IP address may be the only successful option.
5.
Follow the instructions on your screen to install the printer drivers and other HP software, such as
the HP Utility and Web Services.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified
by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer.
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Do not connect the computer to the printer yet. You must first install the printer software
on the computer, as follows.
2.
Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3.
4.
5.
In some cases, you may see a message warning you that the installer would need to communicate
through the firewall in order to search the network for printers. As you have no need to do this,
you can check the box Continue installation without searching the network.
6.
If you see a list of networked printers, select Help me find my printer (including network
and USB connected printers).
7.
8.
When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure
that the printer is turned on.
9.
Follow the instructions on your screen to install the printer drivers and other HP software, such as
the HP Utility.
10. If during the process you have not been prompted to connect the printer, connect the printer now,
and let the wizard install the device automatically.
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1.
Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
2.
3.
Press the Install Software button, and follow the instructions on your screen to uninstall the
printer software.
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Bonjour
TCP/IP
The following instructions apply if you intend to print from software applications using a printer driver.
See Printing on page 41 for alternative ways of printing.
Before you begin, check your equipment:
The printer and the computer should be connected to the (wired or wireless) network. See Connect
the printer to your network on page 13.
Now you can proceed to install the printer software and connect to your printer.
Bonjour connection
1.
2.
3.
4.
5.
6.
The printer software is installed, including the printer driver, the HP Utility, and Web Services.
7.
When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up
a connection to your printer. Follow the instructions on your screen.
8.
When you reach the Select Printer screen, look for your printer's mDNS service name (which you
noted in step 1) in the Printer Name column.
or
If you find the right name, scroll sideways if necessary to see the Connection Type column,
and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching
further down the list.
If you cannot find your printer's name with a Bonjour connection type, check the box My
printer is not in the list.
Click Continue.
9.
Continue following the instructions on the screen. When you reach the Printer Queue Created
screen, click Quit to exit, or Create New Queue if you want to connect another printer to the
network.
10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
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If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the
DVD.
TCP/IP connection
1.
Go to the front panel and make a note of the printer's URL (see Access the Embedded Web Server
on page 25).
2.
3.
4.
5.
6.
The printer software is installed, including the printer driver, the HP Utility, and Web Services.
7.
When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up
a connection to your printer. Follow the instructions on your screen.
8.
When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1)
in the Printer Name column.
If you find the right name, scroll sideways if necessary to see the Connection Type column,
and check that it shows IP Printing. Then highlight that line. Otherwise, continue searching
further down the list.
If you cannot find your printer's name with an IP Printing connection type, check the box
My printer is not in the list.
Click Continue.
9.
Continue following the instructions on the screen. When you reach the Printer Queue Created
screen, click Quit to exit, or Create New Queue if you want to connect another printer to the
network.
10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the
DVD.
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NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified
by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer.
Printer software installation
The following instructions apply if you intend to print from software applications using a printer driver.
See Printing on page 41 for alternative ways of printing.
1.
Make sure the printer is either turned off, or disconnected from the computer.
2.
3.
4.
5.
6.
The printer software is installed, including the printer driver and the HP Utility.
7.
Make sure that the printer is turned on and connected to the computer with a certified USB cable.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables
certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer.
8.
Double-click the System Preferences icon on the Dock menu bar on your desktop.
2.
To enable printer sharing, go Sharing, select Printer Sharing, and then check the printer(s)
that you want to share.
3.
Your printer now automatically appears in the list of shared printers displayed by any other
computer running Mac OS X and connected to your local network.
Any other users wishing to share your printer must install the printer software on their own
computers.
Anyone sharing your directly connected printer will be able to send print jobs, but will not be able
to receive information from the printerwhich affects alerts, status reports, paper management,
administration and troubleshooting.
You may find that sharing your directly connected printer with other users will slow down your
computer unacceptably.
TIP: The best way to share the printer over a network is to connect the printer not to any computer,
but to the network. See Connect a computer to the printer by network (Mac OS X) on page 16.
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2.
3.
Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to
uninstall the printer software..
To delete the print queue, select the Print & Fax dialog from the system preferences. Select the name
of the printer and click the button.
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Introduction
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Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon
as a new printer is assembled and ready for use.
SMTP server: the IP address or hostname of the outgoing mail server (SMTP) that will process all
email messages from the printer. If the mail server requires authentication, email notifications will
not work.
Printer email address: each email message sent by the printer must include a return address,
which does not need to be a real, functional email address, but it should be unique, so that
recipients of the message can identify the printer that sent it.
You can turn specific email notifications on or off by selecting Notifications from the Tools tab of the
Embedded Web Server.
Select Alert Settings in the Tools menu of the HP Designjet Utility for Windows.
Select Alert Settings in any alert page displayed by the HP Designjet Utility for Windows.
Right-click the system tray icon of the HP Designjet Utility for Windows, and select Alert
Settings.
In Mac OS X, open HP Printer Monitor preferences, select your printer, and then Customize
Alerts.
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Turn on or off printer alerts for problems that stop the printer from printing.
Introduction
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Turn on or off printer alerts for problems that do not stop the printer from printing.
Turn on printer alerts in all circumstances, or only when you are trying to print to the printer
affected by the problem.
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1.
Make sure the printer is connected to the Internet (see Connecting the printer on page 12).
2.
3.
Press Accept to accept the Web Services terms of use and enable Web Services.
4.
In the Automatic Firmware Update screen, press Yes to allow the printer to check for and install
product updates automatically.
5.
If your network uses proxy settings when connecting to the Internet, enter these settings:
a.
b.
6.
Follow the instructions on the front panel sheet to finish the setup.
7.
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If you cannot understand the current front-panel display language, start with the printer powered
off. Press the Power key to turn it on. When you see icons appear on the front panel, press ,
then , then , then . If you cannot see those icons on the front panel, press where they should
appear (see The front panel on page 7).
Whichever method you used, the language selection menu should now appear on the front-panel
display. Press your preferred language.
To access the Embedded Web Server on any computer, open your Web browser and type the IP
address of your printer.
You can see your printer's IP address on the front panel by pressing
or
If you have followed these instructions but failed to get through to the Embedded Web Server, see
Cannot access the Embedded Web Server on page 122.
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Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs
> Hewlett-Packard > HP Designjet Utility > HP Designjet Utility. This launches the HP
Designjet Utility, showing the HP Designjet printers installed on your computer.
Under Mac OS X, launch the HP Utility from your dock shortcut or by selecting
STARTUP_DISK > Library > Printers > hp > Utilities > HP Utility. This launches the HP
Utility, showing the HP Designjet printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specific
to that printer.
Under Windows, the language will be adjusted to your regional language settings as defined
in the Windows Control Panel.
Under Mac OS X, the language is changed as for any other application. In System
Preferences, select International and re-launch the application.
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From the Embedded Web Server: Select the Setup tab, then Networking.
From the HP Utility: You can access the Embedded Web Server through the HP Utility.
, then Connectivity.
Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS
(pushbutton or pin) encryption.
Advanced setup
Select I/O timeout sets the time that the printer will wait for the driver to send a job to the
printer once the connection has been opened. Values range from half a minute to half an
hour.
Link speed sets the speed at which data are transmitted over the network. The default is
Automatic.
IP settings allows you to view or change the IP address, subnet mask, default gateway, and
DNS address.
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2.
3.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily
disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server
connection will be enabled again. However, if the IP address was changed, use the new IP address to
open the Embedded Web Server.
Change the priority of firewall rules
1.
2.
3.
Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having
the lowest priority.
4.
Click Apply.
2.
3.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily
disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server
connection will be enabled again. However, if the IP address was changed, use the new IP address to
open the Embedded Web Server.
Reset firewall settings
To reset the firewall settings to the factory defaults, restore the printers network settings.
Limitations to rules, templates, and services
When creating firewall rules, note the following limitations to rules, templates, and services.
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Item
Limit
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Item
Limit
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NOTE: The predefined All Services template is not subject to this limitation and includes all
services supported by the print server.
Maximum number of services you can add to the policy
NOTE:
40
For a given rule, only one address template and one service template can be added.
10
, then
NOTE: Print the network configuration page and check that the network settings have been reset.
NOTE: Resetting the printers network settings also resets the printers firewall settings.
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Paper handling
Unload a roll
Maintain paper
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CAUTION: All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in
landscape orientation.
TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
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2.
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3.
The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to
mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue
paper stop from the end of the spindle.
4.
If the roll is long, rest the spindle horizontally on a table and load the roll on the table.
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5.
Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,
remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the
spindle showing the correct orientation.
NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.
Ensure both ends of the roll are as close to the spindle stops as possible.
6.
Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
7.
Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the
roll and the stops at both ends.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls
of different paper types on different spindles. Extra spindles are available for purchase, see Accessories
on page 82.
This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to
load a roll.
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2.
3.
Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as
viewed from the front of the printer.
4.
If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll),
pull the paper slightly and cut a straight edge.
5.
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6.
Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the
printer detects the paper, it beeps, and feeds in the paper automatically.
7.
The front panel prompts you to select the paper category and type.
If you do not see your paper type in the front panel, press More paper types. If you still cannot
find your paper type in the whole list, see The paper type is not in the driver on page 90.
8.
The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow
the instructions on the front-panel display.
9.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper
cannot be loaded successfully on page 88.
Unload a roll
If there is paper on the roll, you can unload it from the front panel: press
Afterwards, the multi-sheet tray will become the default active paper source.
If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll
manually.
After unloading, the multi-sheet tray is the default active paper source.
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Unload a roll
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NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray.
1.
2.
3.
Select your paper category and type. If you do not see your paper type in the front panel, press
More paper types. If you still cannot find your paper type in the whole list, see The paper type
is not in the driver on page 90.
4.
5.
When prompted by the front panel, insert the sheet into the right-hand side of the input slot.
WARNING! Do not push your fingers inside the printer's paper path.
6.
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7.
Press OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this
is especially important with thicker papers.
8.
9.
If the sheet is not correctly aligned, you may be asked to reload it.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper
cannot be loaded successfully on page 88.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin.
After unloading, the multi-sheet tray is the default active paper source.
If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.
Alternatively, at the front panel, press
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Adjust the input tray extensions depending on the length of the paper: the first extension for A4
and the second extension for A3 paper.
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3.
Adjust the output tray extensions depending on the length of the paper.
4.
Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are
all of the same size.
5.
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If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.
Maintain paper
To maintain paper quality, follow the recommendations below.
Store cut sheets covered and clean or brush them before loading them in the printer
NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched
on page 104.
, then Printer preferences > Print retrieval > Select drying time. You can select:
Extended, to set a longer than recommended time to ensure ink is completely dry
Optimized, to set the default and recommended time for your selected paper (this is the default
setting)
None, to disable the drying time and remove your print as soon as it finishes printing
CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and
marks on the print.
NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right
away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts
the paper and then performs the printhead maintenance. However, if the dry time is greater than zero,
the printer does not cut the paper until after the printhead maintenance has completed.
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Maintain paper
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To feed and cut the paper when the automatic cutter has been disabled.
NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process
completes, so you may notice a delay.
CAUTION: Remove the cut piece from the output platen. If strips or short prints are left on the output
platen, the printer could jam. Check also that there are no pieces of paper in the cutter guide.
NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched
on page 104.
To advance the paper without cutting it, go to the front panel and press
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Printing
Color management
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In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. If you select Standard Options, you will see a simple slider with which you can select
speed or quality. If you select Custom Options, you will see the more specific options described
above.
In the Mac OS X Print dialog: go to the Paper/Quality panel and look at the Quality
Options section. If you select Standard quality options, you will see a simple slider with which
you can select speed or quality. If you select Custom quality options, you will see the more
specific options described above.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has
already received (even if they have not started to print yet).
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Chapter 6 Printing
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In the Windows driver dialog: select the Paper/Quality tab, then select your paper size
from the Document Size list.
In the Mac OS X Page Setup dialog: select your printer from the Printer list, then select
your paper size from the Paper Size list.
NOTE: If your application offers no Page Setup dialog, please use the Print dialog.
2.
3.
4.
A custom paper size created in this way has the following characteristics:
The paper size is permanent. It will not disappear if the driver is closed or the computer is turned
off.
The paper size is local to the printer queue. It will not be seen from other printer queues in the
same computer.
In Domain server networks, the paper size is local to the computer. It will not be seen from other
computers sharing the printer queue.
In Workgroup networks, the paper size will be shared among all the computers sharing the printer
queue.
If the printer queue is deleted, the paper size is deleted with it.
Windows Vista or XP: From the Start menu, or from the Control Panel, select Printers; then, from
the File menu, select Server Properties.
Windows 7: From the Start menu, or from the Control Panel, select Devices and Printers, then
Select Printer.
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2.
3.
Enter the name and dimensions of your new paper size. Leave the margins as 0.00.
4.
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5.
6.
7.
Select your new paper size from the group of Custom sizes.
A custom paper size created in this way has the following characteristics:
The paper size is permanent. It will not disappear if the driver is closed or the computer is turned
off.
Restricted users cannot create paper forms. The manage documents role in the Windows Active
Directory is the minimum required.
The paper size is local to the computer. It will be seen in all the printer queues that have been
created on the computer and that support paper of that size.
If a printer queue is shared, this paper size will appear in all the client computers.
If a printer queue is shared from another computer, this paper size will not appear on the drivers
document size list. A Windows form in a shared queue needs to be created in the server.
2.
In the Windows driver dialog: select the Paper/Quality tab and then the Margins/
Layout button.
44
Standard. Your image will be printed on a page of the size you have selected, with the default
margin between the edges of the image and the edges of the paper. The image should be small
enough to fit between the margins.
Oversize. You should load paper that is larger than the size you selected in the application or
driver. If you cut off the margins after printing, you will be left with a page of the size you
selected, with no margins remaining between your image and the edges of the paper. This is
useful when you want your image to cover the whole area of the paper.
Clip Contents By Margins. Your image will be printed on a page of the size you have
selected, with the default margin between the edges of the image and the edges of the paper. In
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this case, if the image is the same size as the page, the printer assumes that the extreme edges of
the image are either white or unimportant, and do not need to be printed. This may be useful
when your image already contains a border.
In the Windows driver dialog: select the Paper/Quality tab, then select Any in the Paper
Type drop-down list.
In the Mac OS X Print dialog: select the Paper/Quality panel, then select Any in the Paper
Type drop-down list.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a different size
(normally larger). This may be useful:
If your file is too large for the printer's memoryin this case, you can reduce the paper size in
your software and then scale it up again using the front-panel option
In the Windows driver dialog: go to the Features tab and look at the Resizing Options
section.
The Print document on option adjusts the image size to the paper size you have selected.
For example, if you have selected ISO A2 as the paper size and you print an A3-sized
image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer
reduces a larger image to fit the A4 size.
The % of actual size option enlarges the printable area of the original paper size (the
page minus the margins) by the percentage indicated, then adds the margins to create the
output paper size.
In the Mac OS X Print dialog: select the Paper Handling panel, then Scale to fit paper
size, and select the paper size to which you want to scale the image. If you want to increase the
size of the image, make sure that the Scale down only box is unchecked.
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet,
otherwise the image will be clipped.
Print a draft
You can specify fast draft-quality printing in the following ways:
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In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Move the print-quality slider to the extreme left ('Speed').
In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality
slider to the extreme left ('Speed').
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You can specify even faster draft-quality printing by using Economode, as follows. This is intended
mainly for documents containing only text and line drawings.
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Select Custom Options, then set the quality level to Fast and check the Economode
box.
In the Mac OS X Print dialog: go to the Paper/Quality panel and set the quality options to
Custom, then set quality to Fast and check the Economode box.
High-quality printing
You can specify high-quality printing in the following ways:
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Move the print-quality slider to the extreme right ('Quality').
In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality
slider to the extreme right ('Quality').
In the driver dialog (Mac OS X Print dialog): select Custom instead of Standard printquality options, then check the Maximum Detail box.
NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not
increase the amount of ink used.
In the Windows driver dialog: select the Features tab and then Remove top/bottom
blank areas and/or Rotate by 90 degrees or Autorotate.
In the Mac OS X Print dialog: select the Finishing panel, then Remove Top/Bottom
Blank Areas.
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For draft prints, use plain paper and move the print-quality slider to the left end of the scale
('Speed'). For further economy, select custom print quality options, then select Fast and
Economode.
Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small
amount of ink.
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Leave the printer permanently turned on so that it can maintain the printhead in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not
done, the printer may need to use much more ink later to restore the health of the printhead.
Wide prints make more efficient use of ink than narrow prints, because printhead maintenance
uses some ink, and its frequency is related to the number of passes made by the printhead.
Color management
Your printer has been engineered with advanced hardware and software features to ensure predictable
and dependable color results.
Application-Managed Colors: In this case your application program must convert the colors
of your image to the color space of your printer and paper type, using the ICC profile embedded
in the image and the ICC profile of your printer and paper type.
Printer-Managed Colors: In this case your application program sends your image to the
printer without any color conversion, and the printer converts the colors to its own color space. The
color management in the printer is done using a set of stored color tables. ICC profiles are not
used. This method can produce very good results with supported HP paper types. There are two
color spaces that the printer can convert to its own color space using the stored color tables: sRGB
and Adobe RGB.
sRGB emulates the characteristics of the average computer monitor. This standard space is
endorsed by many hardware and software manufacturers, and has become the default color
space for many scanners, cameras, printers, and software applications.
Adobe RGB provides a larger color gamut than sRGB. Use this space if you need to do
print production work with a wide range of colors.
Printer emulation
If you want to print a particular job and to see approximately the same colors that you would get from
printing the same job on a different HP Designjet printer, you can use the emulation mode provided by
your printer.
NOTE: Printer emulation is available only when printing an HP-GL/2 job on plain or coated paper. It
is not available from Mac OS X.
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Color management
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In the Windows HP-GL/2 driver dialog, select the Color tab, then Printer Managed Colors, then
select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer
list.
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In the Windows driver dialog: Go to the Color tab and look at the Color Options section.
Select Print in Grayscale. Only the black ink will be used for printing, except if the paper
loaded is glossy, in which case colored inks are used to compose the gray shades. You can also
select Print in pure black and white if you want only black and white output with no gray
shades. In this case, only black ink will be used for printing. The Print in pure black and
white option is not supported when printing on glossy paper.
In the Mac OS X Print dialog: Go to the Color Options panel and select Grayscale from
the Mode drop-down list. Only the black ink will be used for printing, except if the paper loaded
is glossy, in which case colored inks are used to compose the gray shades. You can also select
Print in pure black and white if you want only black and white output with no gray shades.
In this case, only black ink will be used for printing. The Print in pure black and white
option is not supported when printing on glossy paper.
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Web-connected printing
HP Designjet printing from almost any device, including smartphones, tablets, and laptops
on the
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In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane
until the document size appears there.
2.
Select File > Print and ensure that Page Scaling is set to None.
NOTE: The page size will not be automatically selected according to the document size.
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3.
Press the Properties button and then select the Paper/Quality tab.
4.
Choose whatever Document Size and Print Quality you want to use. If you want to define a
new custom paper size, press the Custom button.
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5.
6.
Click OK, and check that the print preview in the Print dialog box seems correct.
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54
1.
The AutoCAD window can show a model or layout. Normally a layout is printed rather than the
model.
2.
3.
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4.
You can see further options by pressing the circular button in the lower right corner of the window.
NOTE: The Quality option here does not refer to the final print quality but to the quality of
AutoCAD viewport objects that are sent for printing.
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5.
6.
Select the Device and Document Settings tab, and press the Custom Properties button.
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56
7.
In the Paper/Quality tab, select the paper type that you intend to use.
8.
Select the print quality (your own choice between speed and quality of printing).
9.
If you intend to print on roll paper, you must decide where the printer should cut the paper. Press
the Margins/Layout button and select Clip contents by margins.
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10. Select the Features tab, then select the Autorotate option. Autorotation can help to avoid
wasting paper.
11. Press the OK button and save your configuration changes to a PC3 file.
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In Photoshop CS5, select File > Print and then select your printer.
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2.
If you do not find the paper size that you intend to use, press the Custom button. Enter the width,
the length and the name of your custom paper size. Press the Save and OK buttons.
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3.
You may wish to change the default paper source, paper type and print quality.
4.
In the Color tab, the default color management option is Printer managed colors, and this is
the correct option because you have already selected Printer Manages Colors in Photoshop.
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Using PowerPoint
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1.
Select the File tab, then Print, and select the name of your printer.
2.
Select Printer Properties > Features > Print document on to scale the document to a
particular size.
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3.
Select the Paper/Quality tab, then select Paper Source and Paper Type.
4.
Select Margins/Layout, then select Clip contents by margins to keep the size.
Using Project
1.
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2.
3.
Select Page Setup, and choose the Paper Size you want.
4.
Select Options to go to the printer driver. The default options in the Paper/Quality tab are
probably suitable: Paper source: Printer auto select and Paper Type: Any.
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5.
Select Features > Print document on to scale the document to a particular size. Alternatively,
you can scale the document in Project.
Using Excel
1.
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Select the Page Layout tab, then Size, and choose the paper size you want.
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2.
Select the File tab, then Print, and select the name of your printer.
3.
Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper
source, Paper Type and Print Quality.
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4.
66
Select Features > Print document on to scale the document to a particular size. Alternatively,
you can scale the document in Excel.
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In the HP Designjet Utility for Windows, go to the Supplies tab to see each cartridge's status.
In the HP Utility for Mac OS X, select Supplies Status in the Information group.
For an explanation of the ink cartridge status messages, see Ink cartridge status messages
on page 111.
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The ink cartridge is very low and you want to replace it with a full cartridge for unattended
printing (you can use up the remaining ink in the first cartridge at a more convenient time).
The ink cartridge is empty or faulty, and you must replace it to continue printing.
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1.
2.
If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed
down) to prevent the printer from moving.
3.
Open the ink cartridge cover on the left-hand side of the printer.
4.
5.
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6.
7.
Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the
same colored letter as the cartridge you are installing.
8.
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Firmware update
Software update
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If you start the HP Utility and select your printer, you see a page of information describing the
status of the printer and its paper and ink supplies.
If you access the Embedded Web Server, you see information about the general status of the
printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
From the front panel, you can get information about the loaded paper and the ink levels.
Anything that falls into the printer can cause more serious damage.
Use the same paper type that you were using when you detected a problem. The test patterns are
easiest to evaluate on plain white paper.
2.
Check that the selected paper type is the same as the paper type loaded into the printer. See View
information about the paper on page 38.
3.
NOTE: The report can also be requested from the Embedded Web Server.
It takes about two minutes to print the Print Quality Diagnostic Report.
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Corrective actions
1.
If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the
printhead on page 74).
2.
If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing,
clean the printhead (see Clean the printhead on page 73). Follow the front-panel prompts and
perform all three levels of cleaning if necessary.
3.
4.
If the problem remains, replace the ink cartridge (see Replace an ink cartridge on page 69)
corresponding to the streaked, faded, or missing color block in Test Pattern 2.
5.
If the problem remains, replace the printhead (see Replace the printhead on page 75). If the
printhead is still in warranty, contact HP Support (see Contact HP Support on page 129).
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1.
2.
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2.
In the Tools tab of the Embedded Web Server, select Print Quality Toolbox > Clean
Printhead, and follow the instructions on the screen.
2.
Windows: In the Support tab of the HP Utility, select Printhead Cleaning, and follow the
instructions on the screen.
3.
Mac OS X: In the Information and Print Quality tab of the HP Utility, select Clean
Printhead, and follow the instructions on the screen.
Load the paper you wish to use, see Paper handling on page 30. You can use a roll or a cut
sheet; plain white paper is recommended.
CAUTION:
2.
Ensure that the window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
3.
NOTE: Printhead alignment can also be started from the Embedded Web Server (Tools > Print
Quality Toolbox > Align Printhead), or from the HP Utility (Windows: Support >
Printhead Alignment; Mac OS X: Information and Print Quality > Align).
4.
If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment
pattern.
5.
The process takes about five minutes. Wait until the front-panel display shows the process
complete before using the printer.
If the printer cannot complete the printhead alignment successfully, you may be asked to clean the
printhead and try again.
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1.
2.
If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed
down) to prevent the printer from moving.
3.
4.
5.
6.
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7.
8.
9.
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12. Remove the printhead, keeping it vertical to avoid getting ink on the connections.
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18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the
same colored letter as the cartridge you are installing.
IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are
required for successful printhead replacement.
20. Press Done on the front panel. The front panel recommends a printhead alignment.
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From the front panel, press , then Image Quality Maintenance > Paper advance
calibration > Calibrate ready paper. The printer automatically recalibrates the paper
advance and prints a paper advance calibration image.
2.
Wait until the front panel displays the status screen and re-print your print.
NOTE: The recalibration procedure takes approximately three minutes. Do not worry about the
paper advance calibration image. The front-panel display shows any errors in the process.
If you are satisfied with your print continue using this calibration for your paper type. If you see
improvement in your print, continue with step three. If you are dissatisfied with the recalibration,
return to the default calibration, see Return to default calibration on page 80.
From the front panel, press , then Image Quality Maintenance > Paper advance
calibration > Reset ready paper calibration.
2.
Wait until the front panel displays the operation has completed successfully.
2.
3.
Turn off the power using the Power key on the front panel.
4.
5.
CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious
damage.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and
prepare the printhead. Preparing the printhead normally takes just over a minute. However, if the
printer has been off for a six weeks or more, preparing the printhead could take up to 45 minutes.
CAUTION: If the printer remains off for a long period of time, the printhead may become unusable.
In this case, you need to replace the printhead with a new one.
TIP: Because preparing and purging the printhead uses both time and ink, you are strongly
recommended to leave the printer always on or in sleep mode, whenever possible, to maintain the
health of the printhead. In both cases, the printer wakes up from time to time to maintain the printhead.
Thus you can avoid going through lengthy preparation processes before using your printer.
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Firmware update
There are various ways of downloading and installing firmware updates, as described below; you can
choose whichever you find most convenient.
NOTE: A firmware update package can be large; you may want to consider whether there are any
implications for your network or Internet connection.
You can configure the printer to download firmware updates automatically whenever they become
available: see Automatic firmware update on page 21.
The following options are available if you choose manual firmware updates.
Using the front panel, press , then Web Services > Product update. Press Check now to
check whether new firmware is available. If new firmware is available, you are given the
opportunity to download and install it.
Using the HP Designjet Utility under Windows, select your printer, the Support tab and then
Firmware Update.
Using the HP Utility under Mac OS X, select Update Firmware in the Support group.
The firmware includes a set of the most commonly used paper presets.
Software update
Under Windows or Mac OS X, you are normally offered software updates automatically.
For manual updates of printer drivers and other software for your printer, go to http://www.hp.com/
go/T120/drivers or http://www.hp.com/go/T520/drivers.
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Firmware update
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11 Accessories
82
Chapter 11 Accessories
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The rest of this chapter lists the available supplies and accessories, and their part numbers.
Part number
CZ129A
CZ130A
CZ131A
CZ132A
CZ133A
Part number
C1Q10A
Order paper
The following paper types are currently provided for use with your printer.
NOTE: This list is likely to change over the course of time. For the latest information, see
http://www.hp.com/go/LFPrintingMaterials.
NOTE: Paper types that HP does not support may nevertheless be compatible with your printer.
Key to availability:
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(E) indicates papers available in Europe, the Middle East and Africa
83
If the part number is not followed by parentheses, the paper is available in all regions.
Table 11-3 Roll paper
Paper type
g/m
Length
Width
Part numbers
80
CG892A (E)
CG889A (EN)
CG890A (EN)
Q8003A (AJ)
Q1396A
Q1397A
Q1446A (EJ)
Q1445A (EJ)
C1860A (LN),
C6035A (AEJ)
Q1444A (EJ)
C1861A (LN),
C6036A (AEJ)
Q1404A (AEJN)
Q1405A (AEJN)
Q1443A (J)
Q7897A (EJN)
Q1442A (EJ)
C6019B
Q1441A (EJ)
C6020B
Q1412A (AEJN)
Q1413A
C6029C (AEJN)
C6030C
HP Coated Paper
80
90
95
90
120
131
92
Q1760A (EN)
90
Q1439A (J)
C3869A
C3868A
C3860A (AJN)
C3859A (LN)
HP Technical Paper
HP Natural Tracing Paper
84
Chapter 11 Accessories
67
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g/m
Length
Width
Part numbers
HP Vellum Paper
75
C3862A (N)
C3861A (LN)
C3876A (AEJN)
C3875A
51642A (AEJN)
51642B
CZ984A
Q8806A
CZ987A
Q8808A
Q1426A (AEJN)
Q1427A (AEJN)
Q1420A (AEJN)
Q1421A (AEJN)
Q6574A
Q6575A
Q6579A
Q6580A
HP Matte Film
174
160
HP Photographic Paper
HP Premium Gloss Photo Paper
240
240
190
190
200
200
TIP: The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for
more than two weeks, you should laminate them to achieve longer life.
HP Self-Adhesive Material
HP Everyday Adhesive Matte
Polypropylene
180
CG843A
CG824A
CH022A
CH023A
120
g/m
Length
Width
Part numbers
90
Q1961A (AEJN)
Q1962A (AEN)
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g/m
Length
Width
Part numbers
240
CZ985A
CZ986A
CZ988A
CZ989A
HP Photographic Paper
HP Premium Gloss Photo Paper
240
Order accessories
The following accessories can be ordered for your printer.
Name
Product number
B3Q35A
B3Q36A
B3Q37A
Spindle
With extra spindles, you can change rapidly from one paper type to another.
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Chapter 11 Accessories
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Paper mismatch
The sheet stays in the printer when the print has been completed
87
Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.
Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.
Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove
the initial 20 mm (1 in) from the roll and try again. This may be necessary even with a new roll of
paper.
Check that the roll ends are tight against the spindle ends.
Check that the output tray is closed. The roll will not load when it is open.
Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards
you.
If the paper has not been inserted straight, follow the instructions on the front panel.
If you would like to start the load process again, cancel the process on the front panel and rewind the
roll from the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Check that the sheet is more than 329 mm (12.95 in) wide (A3+). If it is that width or less, load it
from the multi-sheet tray.
Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
Ensure that the sheet is aligned with the reference line on the roll cover.
Do not attempt to straighten the sheet during the loading process, unless instructed to by the frontpanel display.
Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, please follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel; the printer ejects
the sheet from the front of the printer.
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Check that you have not loaded too many sheets into the tray. The maximum number of sheets
depends on the paper thickness: around 50 sheets of plain, standard paper.
Check that the sheets are correctly loaded into the tray.
Check that the sheets are correctly adjusted and centered in the tray.
Check that you have extended the input and output trays correctly: the first extension for A4, the
second for A3 paper.
If the paper is hanging over the back of the input tray as shown, it may fail to load.
NOTE: Try to avoid leaving sheets of paper loaded in the printer for a significant length of time,
because they will deform.
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Front-panel message
Suggested action
During the paper load process the printer detected that the paper had too much
skew. Press OK to unload the roll automatically, then restart the process.
During the paper load process the printer did not detect any paper. Ensure the
paper is inserted fully and is not transparent.
Reload the cut sheet, aligning the right edge against the black stop on the spindle.
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Front-panel message
Suggested action
Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.
During the load process the printer has detected that the sheet of paper is either
to stop the load process. See
too wide or too long to be loaded correctly. Press
Functional specifications on page 132.
During the load process the printer detected that the sheet of paper is too narrow
or too short to be loaded in the printer. Press
to stop the load process. See
Functional specifications on page 132.
Photo paper
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select
paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type
Photo Semi-gloss/Satin Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP
Universal Satin Photo Paper, depending on the finish.
90
For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural
Tracing Paper > 65 g/m2, depending on the weight of the paper.
For thin papers (< 90 g/m2) or uncoated papers (for example plain paper or bright white paper),
select paper type Bond and Coated Paper > Plain Paper. You can also select Recycled
Bond Paper.
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For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP
Coated Paper.
For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper >
Heavyweight Coated Paper.
After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper
categories from thinnest to thickest are:
Plain Paper
Coated Paper
For other image quality problems, see Troubleshooting print-quality issues on page 98.
In the Windows driver dialog: select the Paper/Quality tab, then select your paper type
from the Paper Type list.
In the Mac OS X Print dialog: select the Paper/Quality panel, then select your paper type
from the Paper Type list.
Paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits
for you to decide what to do. There are several ways in which the loaded paper may be considered
unsuitable:
The paper source (roll, multi-sheet tray, or manual feed) is not as specified for the job.
If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.
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If the printer stops for a paper mismatch, you can decide among the following alternatives:
Print the job on the already-loaded paper. The print may be clipped if the paper is not large
enough.
92
1.
2.
3.
Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
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CAUTION:
4.
5.
Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly.
6.
Reload the roll, or load a new sheet; see Paper handling on page 30.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see
The multi-sheet tray has jammed on page 93).
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1.
2.
Push down the multi-sheet tray extensions, which will make the tray easier to handle.
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94
3.
4.
5.
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6.
7.
8.
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Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll,
or remove prints manually as they are completed.
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To achieve the best performance from your printer, use only genuine manufacturer's supplies and
accessories, whose reliability and performance have been thoroughly tested to give trouble-free
performance and best-quality prints. For details of recommended papers, see Order paper
on page 83.
Make sure that the paper type selected in the front panel is the same as the paper type loaded
into the printer (see View information about the paper on page 38). Also make sure that the paper
type selected in your software is the same as the paper type loaded into the printer.
CAUTION: If you have the wrong paper type selected, you could experience poor print quality
and incorrect colors, and perhaps even damage to the printhead.
Check that you are using the most appropriate print-quality settings for your purposes (see Printing
on page 41). You are likely to see lower print quality if you have moved the print-quality slider to
the 'Speed' end of the scale, or set the custom quality level to Fast.
Check that your environmental conditions (temperature, humidity) are in the recommended range.
See Environmental specifications on page 134.
1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. See View information about the paper on page 38.
2.
Check that you are using appropriate print-quality settings for your purposes (see Printing
on page 41). In some cases, you can overcome a print-quality problem merely by selecting a
higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting
it to Quality.
3.
Print the Print Quality Diagnostic Report. See The Print Quality Diagnostic Report on page 72.
4.
If the printhead is working correctly, perform paper advance calibration: see Recalibrate the
paper advance on page 79.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
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1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. See View information about the paper on page 38.
2.
Check that you are using appropriate print-quality settings for your purposes (see Printing
on page 41). Select the custom print-quality options in the driver dialog, and try turning on the
Maximum detail option (if available).
3.
If the resolution of your image is greater than the printing resolution, you may notice a loss of line
quality. You can find the Max. Application Resolution option in the driver dialog's
Advanced tab, under Document Options > Printer Features.
4.
If lines are too thin or missing, print the Print Quality Diagnostic Report. See The Print Quality
Diagnostic Report on page 72.
5.
If the problem remains, perform paper advance calibration: see Recalibrate the paper advance
on page 79.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
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1.
The problem may be inherent in the image. Try to improve the image with the application you are
using to edit it.
2.
Check that you are using appropriate print-quality settings. See Printing on page 41.
3.
Select the custom print-quality options in the driver dialog, and turn on the Maximum detail
option (if available).
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To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if
recommended in the report. See The Print Quality Diagnostic Report on page 72.
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1.
Check that you are using appropriate print-quality settings. See Printing on page 41.
2.
Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report.
See The Print Quality Diagnostic Report on page 72.
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Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:
1.
Check that your environmental conditions (temperature, humidity) are suitable for high-quality
printing. See Environmental specifications on page 134.
2.
Check that the paper type selected in the front panel is the same as the paper type you are using.
See View information about the paper on page 38.
3.
4.
Select a lower print quality (such as Speed); the printer will then use less ink.
5.
Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
6.
If you are using glossy paper, try changing to a different type of glossy paper.
7.
Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report.
See The Print Quality Diagnostic Report on page 72.
Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional
specifications on page 132.
Polyester film is about ten times more dimensionally stable than paper. However, using film that is
thinner or thicker than HP Matte Film will reduce line length accuracy.
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2.
3.
Maintain the room at a steady temperature between 10 and 30C (50 and 86F).
4.
Load the roll of film and let it rest for five minutes before printing.
5.
If you are still not satisfied, try recalibrating the paper advance. See Recalibrate the paper
advance on page 79.
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1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. See View information about the paper on page 38.
2.
Check that you are printing on the correct side of the paper.
3.
Check that you are using appropriate print-quality settings (see Printing on page 41). In some
cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
For instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
4.
Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report.
See The Print Quality Diagnostic Report on page 72.
5.
If the problem remains, perform paper advance calibration: see Recalibrate the paper advance
on page 79.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
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1.
Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. See View information about the paper on page 38.
2.
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3.
Select a lower print quality (such as Speed); the printer will then use less ink.
4.
Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
Catch your prints as they are cut from the roll and do not let them fall into the bin. Alternatively,
leave a sheet of paper in the bin so that freshly printed sheets do not make direct contact with the
bin.
Whenever you notice this problem, cancel the printing job immediately. Press
and also cancel the
job from your computer application. Soaked paper can damage the printhead.
If you notice poor print quality after this has happened, clean the printhead. See Clean the printhead
on page 73.
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Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. See View information about the paper on page 38.
2.
Use a recommended paper type (see Order paper on page 83) and the correct print settings.
3.
If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may
affect performance.
4.
5.
Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper.
6.
Try to increase the margins by relocating the image to the center of the page using your software
application.
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set
the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try
setting the quality level to Speed. See Printing on page 41.
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If edges of objects seem darker than expected, and you have already set the print-quality slider to
Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to
Speed. See Printing on page 41.
Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight
Coated Paper. See Order paper on page 83.
2.
Try using higher print-quality settings (see Printing on page 41). For instance, if you have set the
Print Quality slider to Speed, try setting it to Quality.
Try cleaning the paper manually with a brush before printing, to remove any loose fibers or
particles.
2.
3.
Protect your paper rolls and sheets by storing them in bags or boxes.
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If the colors of your print do not match your expectations, try the following:
1.
Check that the paper type you have loaded corresponds to the paper type selected.
2.
Check that you are printing on the correct side of the paper.
3.
Check that you are using appropriate print-quality settings. For the most accurate colors, select
Normal or Best quality.
4.
Print the Print Quality Diagnostic Report. See The Print Quality Diagnostic Report on page 72.
The I/O timeout setting may be too short. This setting determines how long the printer waits for
the computer to send more data, before deciding that the job is finished. From the front panel,
increase the I/O timeout setting to a longer period and then send the print again. Press , then
Connectivity > Advanced setup > Select I/O timeout.
There may be a communications problem between your computer and the printer. Check your USB
or network cable, or your Wi-Fi connection.
Check to make sure that your software settings are correct for your current page size (for example,
long-axis prints).
If you are using network software, make sure it has not timed out.
Check the actual printable area for the paper size you have loaded.
printable area = paper size margins
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Check what your software understands to be the printable area (which it may call "printing area"
or "imageable area"). For example, some software applications assume standard printable areas
that are larger than those used in this printer.
If you have defined a custom page size with very narrow margins, the printer may impose its own
minimal margins, clipping your image slightly. You may want to consider using a larger paper
size.
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If your image contains its own margins, you may be able to print it successfully by using the Clip
Contents by Margins option (see Select margins options on page 44).
If you are trying to print a very long image on a roll, check that your software is capable of
printing an image of that size.
You may have asked to rotate the page from portrait to landscape on a paper size that is not
wide enough.
If necessary, reduce the size of the image or document in your software application, so it fits
between the margins.
There is another possible explanation for a clipped image. Some applications, such as Adobe
Photoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which means
that they cannot handle an image of more than 32,768 pixels.
NOTE: An image 32,768 pixels long would print at a length of 1.39 m (54.61 in) if you select Best
or Quality in the driver, 2.78 m (109.23 in) if you select Fast, Normal or Speed in the driver.
If you try to print an image larger than this from these applications, the bottom of the image may be
clipped. To print the whole image, try these suggestions:
The driver dialog includes an option called Max. application resolution, which enables you
to print successfully in this situation. You will not normally need to change the default setting,
which is Auto. However, you can find the option in the Advanced tab, under Document
Options > Printer Features.
Save the file in another format, such as TIFF or EPS, and open it with another application.
Select a smaller page size and scale to the desired final page size in the driver or in the front
panel.
Save the file in another format, such as TIFF or EPS, and open it with another application.
Select a lower print quality in order to reduce the resolution of the printed image.
NOTE: If you are working under Mac OS X, not all of these options are available.
These options are suggested for troubleshooting purposes and may adversely affect the final output
quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do
not help to solve the problem.
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Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about
the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can
be downloaded from http://www.hp.com/go/T120/drivers or http://www.hp.com/go/T520/
drivers.
Check that your printer's firmware is up to date. See Firmware update on page 81.
Check that you have the right settings in your software application.
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110
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Check that you have the correct type of cartridge (model number).
2.
Check that the colored label on the cartridge is the same color as the label on the slot.
3.
Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label
right-side up and readable.
Wrong slot: The cartridge has been inserted into the wrong slot.
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1.
Check that you have the correct type of printhead (model number).
2.
Check that you have removed the orange protective cap from the printhead.
3.
4.
Check that you have correctly latched the printhead, see Replace the printhead on page 75.
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15 Troubleshooting data
communication issues
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The front-panel display does not show the Printing message when you have sent an image to the
printer.
Your computer displays an error message when you are trying to print.
Your computer or printer hangs (stays idle), while communication is taking place.
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
Ensure that you have selected the correct printer in your application, see Printing on page 41.
Ensure that the printer works correctly when printing from other applications.
Remember that very large prints may take some time to receive, process and print.
If the printer is connected to a network, check the printer connectivity status: the printer should
have an IP address and it should match the IP address specified in the printing computer. If the
addresses do not match, then configure it correctly; if the issue persists, check your network
configuration or try connecting to the printer by USB cable.
If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also
try using a different USB port on the computer.
If the printer is connected to a wireless network, you can request a diagnostic report from the front
panel: press , then Settings > Print Wireless Network Test. Alternatively, try moving the
printer closer to the wireless router, or try connecting the printer by wired network or USB cable.
When a network device automatically configures itself by receiving an IP address from the DHCP
service, this IP address may change from the last time the device is powered off to the next time it is
powered on, which may lead to the device being shown as "offline" when driver port settings are
configured with the original IP address. There are at least three possible ways to avoid this:
Set a fixed IP address for your printer so that it will not change by DHCP.
Configure the printer and driver to refer to the hostname instead of the numeric IP address.
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All cable connections to the computer and the printer are secure.
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All applications, including virus protection programs, spyware protection programs, and firewalls,
are closed or disabled for computers running Windows.
The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration page, and enter
the IP address manually in the installation program. For more information, see The network
configuration page on page 117.
Though it is not recommended that you assign the printer with a static IP address, you might resolve
some installation problems (such as a conflict with a personal firewall) by doing so.
2.
Click Start, point to Settings, then click Printers or Printers and Faxes.
or
Click Start, click Control Panel, then double-click Printers.
3.
Right-click the printer icon, click Properties, and then click the Ports tab.
4.
Select the TCP/IP port for the printer, and then click Configure Port.
5.
Compare the IP address listed in the dialog box and make sure it matches the IP address listed on
the network configuration page. If the IP addresses are different, change the IP address in the
dialog box to match the address on the network configuration page.
6.
Click OK twice to save the settings and close the dialog boxes.
Make sure the wireless (802.11) light at the top left of the front panel is turned on
If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on
wireless, press , then Settings > Wireless > On.
2.
Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet
cable turns off the printer's wireless capabilities.
3.
4.
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Make sure that your computer's wireless networking has been turned on. For more information,
see the documentation that came with your computer.
2.
If you are not using a unique network name (SSID), then it is possible that your computer could be
connected to a nearby network that is not yours. The following steps can help you to determine
whether your computer is connected to your network.
Windows
a.
Click Start, click Control Panel, point to Network Connections, then click View
Network Status and Tasks.
or
Click Start, select Settings, click Control Panel, double-click Network Connections,
click the View menu, then select Details.
Leave the network dialog box open while you continue to the next step.
b.
Disconnect the power cord from the wireless router. The connection status of your computer
should change to Not Connected.
c.
Reconnect the power cord to the wireless router. The connection status should change to
Connected.
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears,
you can determine if the AirPort is turned on and which wireless network your computer is
connected to.
Mac OS X
TIP: For more detailed information about your AirPort connection, click System
Preferences in the Dock, then click Network. If the wireless connection is working
correctly, a green dot appears next to AirPort in the list of connections. For more information,
click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up
your network or the router manufacturer as there may be a hardware issue with your router or
computer.
If you are able to access the Internet and are using a computer running Windows, you can also
access HP Network Assistant at http://www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network (this website is available in English
only).
3.
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Print the printer's Wireless Configuration page (see The network configuration page
on page 117). After the page has been printed, check the Network Status and URL. The Network
Status is Ready if the printer is actively connected to a network, or Offline if it is not (in the latter
case, run the Wireless Network Test). The URL is the network address assigned to the printer by
your router; you need it to connect to the printer's Embedded Web Server.
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4.
If you have established that the computer and the printer both have active connections to a
network, you can check whether they are on the same network by trying to access the printer's
Embedded Web Server (see Access the Embedded Web Server on page 25).
5.
If you cannot access the Embedded Web Server and are sure that both the computer and printer
have active connections to the same network, the firewall security software could be blocking
communication. Temporarily turn off any firewall security software running on your computer, and
try to access the Embedded Web Server again. If you can access it, try using the printer for
printing.
If you are able to access the Embedded Web Server and use your printer with the firewall turned
off, you need to reconfigure your firewall settings to allow the computer and printer to
communicate with each other over the network.
If you are able to access the Embedded Web Server, but are still unable to use the printer even
with the firewall turned off, try enabling the firewall software to recognize the printer.
6.
If you have the HP software installed, you can check the printers status from your computer to
check whether the printer is paused or offline, preventing you from using it.
Windows
a.
Click Start, point to Settings, then click Printers or Printers and Faxes.
or
Click Start, click Control Panel, then double-click Printers.
b.
If the printers on your computer are not being displayed in Details view, click the View
menu, then click Details.
c.
If the printer is Offline, right-click the printer, and click Use Printer Online.
If the printer is Paused, right-click the printer, and click Resume Printing.
d.
a.
Click System Preferences in the Dock, then click Print & Fax.
b.
c.
Mac OS X
7.
If you install the HP software a second time, the installer may create a second version of the printer
driver in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing
or connecting to the printer, make sure the correct version of the printer driver is set as the default.
a.
Click Start, point to Settings, then click Printers or Printers and Faxes.
or
Click Start, click Control Panel, then double-click Printers.
b.
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Right-click the printer icon, and then click Properties, Document Defaults, or Printing
Preferences.
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8.
c.
On the Ports tab, look for a port in the list with a checkmark. The version of the printer
driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next
to the checkmark.
d.
Right-click the printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
b.
c.
d.
Scroll down the list of services, right-click HP Network Devices Support, then click
Restart.
e.
After the service restarts, try using the printer over the network again.
If you are able to use the printer over the network, your network setup was successful.
If you still cannot use the printer over the network, or if you have periodic problems in doing so, your
firewall may be interfering, or there may be a problem with your network configuration or router.
Contact the person who set up your network or the router manufacturer for help.
Print the network configuration page. For more information, see The network configuration page
on page 117.
2.
Open the WAPs configuration utility, and add the printers hardware address to the list of
accepted MAC addresses.
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1.
General Information: Shows information about the current status and active connection type of
the network, and other information, such as the URL of the Embedded Web Server.
2.
802.3 Wired: Shows information about the active wired network connection, such as the IP
address, subnet mask, default gateway, as well as the hardware address of the printer.
3.
802.11 Wireless: Shows information about your wireless network connection, such as the
hostname, IP address, subnet mask, default gateway, and server.
4.
Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary
TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for
example, the HP Standard Port).
LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with lineprinter spooling services that may be installed on various TCP/IP systems.
NOTE: The LPD functionality can be used with any host implementation of LPD that
complies with the RFC 1179 document. The process for configuring printer spoolers,
however, might differ. See your system documentation for information about configuring
these systems.
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are
typically used on small networks for IP address and name resolution (through UDP port
5353), where a conventional DNS server is not used.
SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a
framework to allow networking applications to discover the existence, location, and
configuration of networked services in enterprise networks. This protocol simplifies discovery
and use of network resources such as printers, Web servers, fax machines, video cameras,
file systems, backup devices (tape drives), databases, directories, mail servers, and
calendars.
Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic
Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print
services supported on the printer. Disable unused print services to prevent access through
those services.
NOTE: For more information about WS Discovery and WSD Print, visit
http://www.microsoft.com/.
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WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network,
the printer automatically obtains its IP address from that server and registers its name with
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any RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP
address has been specified.
5.
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Connected PC(s): Lists the computers connected to this printer, as well as the last time these
computers accessed the printer.
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120
Alerts
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If you see no orange light, no power is reaching the printer; check that the power cord is correctly
plugged in. If the problem persists, please call HP Support (see HP Customer Care on page 126)
and explain that you have a problem with the power supply.
If you see the orange light, wait for the printer to make a beeping sound.
Three beeps or no beeps means that the front panel is broken; call HP Support and explain.
One long beep means an electronic problem; call HP Support and explain.
You may have an electrical power problem. If there is no activity at all from the printer, and the
front panel does not respond, check that the power cord is connected correctly and that there is
power available at the socket.
You may not have installed in your computer the correct driver for your printer, see the Assembly
instructions.
If you are printing on a sheet, you must specify Printer Autoselect or Single-Sheet or Multi-Sheet
Tray as the paper source in your printer driver.
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Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take
longer.
Did you specify the correct paper type when loading the paper? Some paper types require more
time for printing; for example, photo and coated papers require more drying time between
passes. To find out the printer's current paper type setting, see View information about the paper
on page 38.
If your printer is connected by network, check that all components used in the network (network
interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot
of traffic from other devices on the network?
If your printer is connected by USB, make sure that the USB host controller and the USB hubs used
(if any) are USB 2.0; and check that the USB cables are USB 2.0 certified.
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If your printer is using a wireless network connection, try using a wired network or USB
connection.
Did you specify Extended drying time in the front panel? Try changing the drying time to
Optimal.
In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and check the Bypass proxy server for local addresses box. Alternatively, for
more precise control, click the Advanced button and add the printer's IP address to the list of
exceptions, for which the proxy server is not used.
In Safari for Mac OS X, go to Safari > Preferences > Advanced and click the Proxies:
Change Settings button. Add the printer's IP address or its domain name to the list of
exceptions, for which the proxy server is not used.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Alerts
Your printer can communicate two types of alerts:
Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the
printer driver, errors can also alert you to conditions that could ruin the print, such as clipping,
even if the printer is able to print.
Warnings: Alert you when the printer needs attention either for an adjustment, such as a
calibration or for a possible unprintable situation, such as a preventive maintenance or low ink.
There are four different alerts communicators within your printer's system.
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Front-panel display: The front panel shows only the most relevant alert at a time. In the case of
a warning, it disappears after a timeout. There are permanent alerts, such as "ink cartridge low on
ink", that reappear when the printer becomes idle and there is not another more severe alert.
Embedded Web Server: The upper-right corner of the Embedded Web Server window shows
the printer status. If there is an alert in the printer, the status shows the alert text.
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Driver: The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printer is not ready to print, it displays a warning.
HP Utility: If the HP Utility is installed, alerts can be automatically displayed under Windows and
Mac OS X: a new panel opens on your screen with a list of alerts for each printer. This display of
alerts can be activated under Mac OS X through the HP Printer Monitor, on under Windows by
the Alerts Settings in the HP Designjet Utility. You can also see the list of active alerts in the
Overview tab of the HP Designjet Utility for Windows.
By default, error alerts (critical alerts) are always displayed and warning alerts (non-critical alerts)
as displayed only when you are printing. If alerts are enabled and there is a problem that prevents
a job from completing, you see a pop-up window, which explains the reason for the problem.
Follow the instructions to achieve your required result.
NOTE: There are environments that do not support bidirectional communication. In those cases,
alerts do not reach the job owner.
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Alerts
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Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, or if the recommended action does not seem to solve the problem, contact HP Support. See
Contact HP Support on page 129.
Table 17-1 Text messages
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Message
Recommendation
Maintenance 1 advised
Maintenance 2 advised
Maintenance 3 advised
Paper jam
Paper too far from lateral load line. Please try again.
The current job has been cancelled because the roll is out of
paper. Load the roll and send the job again.
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Recommendation
End of roll has been reached. It is not possible to load the roll.
Out of memory.
The printer cannot complete the job. Resend the job, selecting
Send job as bitmap in the driver: go to the Advanced
tab, then Document options > Printer features.
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Error code
Recommendation
01.1:10
02:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
03.0:10
The battery of the real-time clock has expired; contact HP Support. See Contact HP Support
on page 129.
21:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
21.1:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
51.1:10, 55:10
79:04
Restart the printer. If the problem persists, update the firmware. See Firmware update
on page 81.
85.1:10, 85.2:10
87:10
There may be a paper or carriage jam. Check and clear the paper path if necessary. Also
clean the carriage encoder strip.
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18 HP Customer Care
126
Introduction
HP Professional Services
HP Proactive Support
Contact HP Support
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Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at http://www.hp.com/go/graphic-arts or call
us on the telephone (see Contact HP Support on page 129).
TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy
more efficient support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts
to get connected with Designjet updates, including product fixes and enhancements.
HP Professional Services
HP Support Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet printers and solutions.
Join the HP community at the HP Support Center, your large-format printing community, for 247
access to:
Multimedia tutorials
Workflows and detailed advice for completing various printing tasks from particular software
applications
Forums for direct contact with the experts, both HP and your colleagues
Supplies Center for all you need to know about ink and paper
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
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Introduction
127
Same business day, within four hours (may not be available in all countries)
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/
printservices.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivityall with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environmentwith a clear focus on maximizing the value of your investment,
increasing printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for
Mac OS X, where you can specify the frequency of connections between your computer and HP's Web
server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:
In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support
(not available in HP Designjet Utility 1.0).
In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > Enable HP
Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
128
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An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
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If you have installed third-party software drivers and RIPs, see their documentation.
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
The product you are using (the product number and the serial number, found on the label at
the back of the product)
If there is an error code on the front panel, note it down; see Front-panel error messages
on page 124
Any special equipment or software you are using (for example, spoolers, networks, switchboxes, modems or special software drivers)
The cable you are using (by part number) and where you purchased it
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and all pages above from Service Information
(see The printers internal prints on page 11)
129
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
130
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19 Printer specifications
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Functional specifications
Physical specifications
Memory specifications
Power specifications
Ecological specifications
Environmental specifications
Acoustic specifications
131
Functional specifications
Table 19-1 HP 72 ink supplies
Printhead
One printhead
Ink cartridges
Roll width
Minimum
Maximum
Roll length
46 m (150 feet)
Roll diameter
4.1 kg (9 lb)
Sheet width
Sheet length
Paper thickness
Paper weight
60 g/m
Maximum detail
On
600 600
1200 1200
Off
600 600
1200 1200
Off
600 600
1200 1200
Normal
Off
600 600
1200 1200
Fast
Off
300 300
1200 1200
Econofast
Off
300 300
1200 1200
Maximum detail
On
1200 1200
2400 1200
Off
600 600
1200 1200
Off
600 600
1200 1200
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Maximum detail
Normal
Off
600 600
1200 1200
Fast
Off
600 600
1200 1200
Econofast
Off
600 600
1200 1200
* For a list of supported glossy papers, see Order paper on page 83.
Table 19-5 Margins
Top, right and left margins
5 mm (0.2 in)
Languages
T120
HP PCL3GUI
T520
Physical specifications
Table 19-8 Printer physical specifications
HP Designjet T120
Weight
35 kg (77.2 lb)
39 kg (86.0 lb)
Width
Depth
Height
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Physical specifications
133
Memory specifications
Table 19-9 Memory specifications
HP Designjet
Memory
T120
256 MB
T520
1 GB
Power specifications
Table 19-10 Printer power specifications
Source
Frequency
50/60 Hz
Maximum current
1200 mA
Average consumption
35 W
Ecological specifications
This product complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC. To
determine the ENERGY STAR qualification status of these product models, please go to
http://www.hp.com/go/energystar.
Environmental specifications
Table 19-11 Printer environmental specifications
Operating temperature
Storage temperature
Storage humidity
0 to 95% RH
Acoustic specifications
Printer acoustic specifications (declared according to ISO 9296).
Table 19-12 Printer acoustic specifications
134
6.5 B (A)
< 16 dB (A)
48 dB (A)
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Glossary
Bonjour
Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer
network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services
available on a local area network. It was originally known as Rendezvous.
Color accuracy
The ability to print colors that match the original image as closely as possible, bearing in mind that all devices
have a limited color gamut and may not be physically capable of matching certain colors precisely.
Color consistency
The ability to print the same colors from a particular print job from print to print and from printer to printer.
Color model
A system of representing colors by numbers, such as RGB or CMYK.
Color space
A color model in which each color is represented by a specific set of numbers. Many different color spaces can
use the same color model: for instance, monitors generally use the RGB color model, but they have different color
spaces, because a particular set of RGB numbers results in different colors on different monitors.
Cutter
A printer component that slides back and forth across the platen to cut the paper.
ESD
ElectroStatic Discharge. Static electricity is common in daily life. It is the spark when touching the car door, or the
cling of clothing. Although controlled static electricity has some useful applications, uncontrolled electrostatic
discharges are one of the main hazards to electronic products. Therefore, to prevent damage some precautions
are needed when setting up the printer, or handling ESD sensitive devices. This type of damage may reduce the
life expectancy of the device. One way to minimize uncontrolled ESDs, and therefore reduce this type of damage
is by touching any exposed grounded part of the printer (mainly metal parts) before handling ESD sensitive
devices (such as the printhead or ink cartridges). Additionally, to reduce the generation of electrostatic charge in
your body try to avoid working in a carpeted area, and keep your body movements to a minimum when handling
ESD sensitive devices. Also, avoid working in low humidity environments.
Ethernet
A popular computer networking technology for local area networks.
Fast Ethernet
An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet interfaces are
capable of negotiating slower speeds when required for compatibility with older Ethernet devices.
Firmware
Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated).
Gamut
The range of colors and density values reproducible on an output device, such as a printer or monitor.
Hi-Speed USB
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Glossary
135
A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise
compatible with original USB. Most personal computers today use Hi-Speed USB.
HP RTL
Hewlett-Packard Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics.
HP-GL/2
Hewlett-Packard Graphics Language 2: a language defined by HP to describe vector graphics.
I/O
Input/Output: this term describes the passing of data between one device and another.
ICC
The International Color Consortium, a group of companies that have agreed on a common standard for color
profiles.
Ink cartridge
A removable printer component that stores ink of a particular color and provides it to the printhead.
IP address
May mean an IPv4 address (most likely) or an IPv6 address.
IPSec
A sophisticated mechanism for providing network security by authenticating and encrypting IP packets sent
between nodes on a network. Each network node (computer or device) has an IPSec configuration. Applications
are usually unaware whether IPSec is being used or not.
IPv4 address
A unique identifier that identifies a particular node on an IPv4 network. An IPv4 address consists of four integers
separated by full stops. Most networks in the world use IPv4 addresses.
IPv6 address
A unique identifier that identifies a particular node on an IPv6 network. An IPv6 address consists of up to 8
groups of hexadecimal digits separated by colons. Each groups contains up to 4 hexadecimal digits. Only a few
new networks in the world use IPv6 addresses.
LED
Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated.
MAC address
Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lowerlevel identifier than the IP address. Thus, a device may have both a MAC address and an IP address.
Network
A network is a set of connections that pass data between computers and devices. Every device is able to
communicate with every other device in the same network. This allows data to be moved between computers and
devices, and allows devices such as printers to be shared between many computers.
Nozzle
One of many tiny holes in a printhead through which ink is deposited onto the paper.
Paper
A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are
pulped, dried and pressed.
Platen
The flat surface within the printer over which the paper passes while it is being printed on.
Printer driver
Software that converts a print job in a generalized format into data suitable for a particular printer.
Printhead
136
Glossary
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A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and
deposits it on the paper, through a cluster of nozzles.
Spindle
A rod that supports a roll of paper while it is being used for printing.
TCP/IP
Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based.
USB
Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports HiSpeed USB (sometimes called USB 2.0).
USB device port
A square USB socket found on USB devices, though which a computer can control the device. For a computer to
print to your printer using a USB connection, the computer must be connected to the printer's USB device port.
USB host port
A rectangular USB socket such as those on found on computers. A printer can control USB devices that are
connected to such a port. Your printer has two USB host ports, which it uses to control accessories and USB flash
drives.
WiFi
This term is used for any wireless local area network products that are based on the Institute of Electrical and
Electronics Engineers' (IEEE) 802.11 standards.
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Glossary
137
Index
A
access control 22
accessories
order 86
acoustic specifications 134
Acrobat, print from 51
alerts
errors 122
turn on and off 21
warnings 122
auto-off 26
AutoCAD, print from 54
automatic firmware update,
configure 21
B
banding problems 79
bin
output problems 96
black and white 48
blurred lines 102
brightness in front panel 26
C
cannot load paper 88
care of the printer 72
clean the platen 105
clean the printer 72
clipped at bottom 107
clipped image 107
color
fading 107
inaccurate 106
communication ports 7
components of printer 5
computer communication
printer/computer
communications issues 113
connect the printer
choose a method 13
general 13
Mac OS X network 16
Mac OS X USB 17
138
Index
Windows network 13
Windows USB 14
Customer Care 127
Customer Self Repair 129
cutter
on/off 39
D
draft printing 45
driver preferences 22
drying time
change 39
E
ecological specifications 134
economize
on ink 46
on paper 46
email notifications 21
Embedded Web Server
access 25
cannot access 122
language 25
environmental specifications 134
error messages
front panel 124
F
fading colors 107
features of printer 4
firmware update 81
configure automatic 21
front panel 7
brightness 26
language 25
front panel option
align printhead 74
auto-off 26
calibrate ready paper 80
clean printhead 73
display brightness 26
enable cutter 39
firmware update 81
form feed 40
form feed and cut 40
print diagnostic image 72
replace printhead 75
reset ready paper calibration
80
select drying time 39
select I/O timeout 107
select language 25
sleep 26
unload roll 35
front view T520 5
functional specifications 132
G
graininess 103
graphic languages 133
gray shades 48
grayscale 48
H
hard disk specification 134
HP Care Packs 128
HP Customer Care 127
HP Installation 128
HP Proactive Support 128
HP Start-Up Kit 127
HP Start-Up Kit DVD 2
HP Support 129
HP Support Center 127
HP Utility
access 26
language 26
I
image problems
clipped at bottom 107
clipped image 107
missing objects 108
PDF problems 109
ink
economical use of 46
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paper 83
printhead 83
ink cartridge
about 68
cannot insert 111
memory chip 68
order 83
replace 69
specification 132
status 68
status messages 111
ink cartridge; usage information
68
internal prints 11
IP address 25
L
language 25
line length accuracy 102
line thickness 100
load paper
cannot load 88
general advice 31
multi-sheet tray 37
paper not in driver 90
roll cannot load 88
roll into printer 33
roll onto spindle 32
sheet 35
sheet cannot load 88
sheet cannot load from tray
loading paper problems 88
89
M
maintenance kits 81
margins 44
specification 133
mechanical accuracy 133
memory specifications 134
Microsoft Office, print from 60
misaligned colors 101
models, printer 4
move the printer 80
N
network
network
network
113
network
114
O
order
accessories 86
ink cartridges 83
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P
page size 43
paper
advance 40
calibrate the paper advance
79
cannot load 88
cut after printing 96
economical use of 46
form feed 40
form feed and cut 40
incorrect out of paper 96
jam due to cut strip 95
loading error messages 89
maintenance 39
mismatch 91
not cut well 96
not flat 103
output problems in bin 96
paper not in driver 90
print on loaded paper 45, 91
printed on wrong paper 91
retained by printer 96
roll jammed 92
roll loose on spindle 97
select type 45
size 43
sizes (max and min) 132
tray jammed 93
view information 38
paper not in driver 90
paper types 83
PDF clipped 109
PDF missing objects 109
Photoshop, print from 58
physical specifications 133
platen cleaning 105
ports 7
power
on/off 10
power specifications 134
preferences, Windows driver 22
print from
printer driver 42
print quality
select 42
print quality diagnostic report 72
print-quality problems
banding 99
black ink comes off 105
blurred lines 102
6
6
45
32
Index
139
S
safety precautions 2
scale a print 45
scratched prints 104
scuffed prints 104
security 22
sheet paper
load 35
unload 37
use multi-sheet tray 37
sleep mode wait time 26
slow printing 121
software 9
software update 81
specifications
acoustic 134
ecological 134
environmental 134
functional 132
graphic languages 133
hard disk 134
ink supplies 132
margins 133
mechanical accuracy 133
memory 134
paper size 132
physical 133
power 134
printing resolutions 132
spindle 86
roll load 32
stand 86
statistics
ink cartridge 68
stepped lines 100
store the printer 80
support services
HP Care Packs 128
HP Customer Care 127
HP Proactive Support 128
HP Start-Up Kit 127
HP Support 129
HP Support Center 127
printer installation 128
warranty extensions 128
T
telephone number 130
U
unload paper
roll 35
sheet 37
140
Index
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