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    Product Services and Experiences

    Uploaded by

    Danny Watcher
    A presentation was prepared by Khurram Iqbal, Umair Islam, Faheem Ahmad, Sameena Yaqoob, Asma Batool, and Uzma Begum. The presentation discusses products, services, and customer experience. It notes that products can be tangible like food or computers, or intangible like services from doctors or airlines. The presentation focuses on customer experience, giving the example that for Kingfisher airlines, a flight is an experience rather than just transportation. It explains that customers are satisfied with Kingfisher because of the excellent service they receive from check-in to boarding. The presentation concludes that experiences represent what a product or service will do for the customer.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Product Services and Experiences

    Uploaded by

    Danny Watcher
    2K views19 pages
    A presentation was prepared by Khurram Iqbal, Umair Islam, Faheem Ahmad, Sameena Yaqoob, Asma Batool, and Uzma Begum. The presentation discusses products, services, and customer experience. It notes that products can be tangible like food or computers, or intangible like services from doctors or airlines. The presentation focuses on customer experience, giving the example that for Kingfisher airlines, a flight is an experience rather than just transportation. It explains that customers are satisfied with Kingfisher because of the excellent service they receive from check-in to boarding. The presentation concludes that experiences represent what a product or service will do for the customer.

    Original Description:

    product services and experiences

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    A presentation was prepared by Khurram Iqbal, Umair Islam, Faheem Ahmad, Sameena Yaqoob, Asma Batool, and Uzma Begum. The presentation discusses products, services, and customer experience. It notes that products can be tangible like food or computers, or intangible like services from doctors or airlines. The presentation focuses on customer experience, giving the example that for Kingfisher airlines, a flight is an experience rather than just transportation. It explains that customers are satisfied with Kingfisher because of the excellent service they receive from check-in to boarding. The presentation concludes that experiences represent what a product or service will do for the customer.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    2K views19 pages

    Product Services and Experiences

    Uploaded by

    Danny Watcher
    A presentation was prepared by Khurram Iqbal, Umair Islam, Faheem Ahmad, Sameena Yaqoob, Asma Batool, and Uzma Begum. The presentation discusses products, services, and customer experience. It notes that products can be tangible like food or computers, or intangible like services from doctors or airlines. The presentation focuses on customer experience, giving the example that for Kingfisher airlines, a flight is an experience rather than just transportation. It explains that customers are satisfied with Kingfisher because of the excellent service they receive from check-in to boarding. The presentation concludes that experiences represent what a product or service will do for the customer.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 19
    At a glance
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    The presentation discusses the different types of products like tangible goods such as toothpaste, soap, food items, computers etc. and intangible services like those provided by doctors, barbers, bankers etc. It also talks about how customers are buying experiences along with products and services when they purchase from companies.

    The presentation mentions that products can be tangible like toothpaste, soap, food items, computers, mobiles, automobiles etc. or intangible services provided by doctors, barbers, cobblers, lawyers, banks, hotels, airlines etc.

    Some of the examples of services mentioned are banking, airlines, railways, wireless communication and home repair services.

    06/17/16

    Presentation

    page 1

    06/17/16

    Presentation

    page 2

    Prepared by;
    KHURRAMIQBAL
    UMAIRISLAM
    FAHEEMAHMAD
    SAMEENAYAQOOB
    ASMABATOOL
    UZMABEGUM

    06/17/16

    Presentation

    page 3

    Product
    Services
    Experience

    06/17/16

    Presentation

    page 4

    Product
    Product is anything that can be
    offered in a market for attention,
    acquisition, use, or consumption
    that might satisfy a need or want.

    06/17/16

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    page 5

    Products may be
    Tangible
    oTooth paste
    oSoap
    oFood items
    oComputer
    oMobile
    oAutomobiles etc.

    06/17/16

    Presentation

    page 6

    Products may be
    Intangible

    oServicesof
    doctors,barber,
    cobbler,lawyeretc
    oBanking,hotel,
    airline,wireless
    communicationetc

    06/17/16

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    page 7

    Special attention to services


    These are intangible consists of
    Activities
    Benefits
    Satisfactions.

    06/17/16

    Presentation

    page 8

    Special attention to services


    For examples
    Banking sectors
    Airline
    Railway
    Wireless communication
    Home-repair services.

    06/17/16

    Presentation

    page 9

    Services
    Any activity or benefit that one
    party can offer to another that is
    an essentially intangible and does
    not result in the ownership of any
    thing.

    06/17/16

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    page 10

    Customer are really buying much more than just


    products and services.
    They buy

    Experience

    06/17/16

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    page 11

    At Kingfisher, a flight is not a journey between


    two airports but an experience of a life time.

    Experience
    06/17/16

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    page 12

    Why customers are too much satisfy with


    Kingfisher
    The reasons are..

    06/17/16

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    page 13

    Why customers are too much satisfy with


    Kingfisher
    The reasons are..
    oAs soon as passengers get off their vehicle,
    a servant arrives and help the guests with
    their luggage and takes them to check in
    counter.
    oIt is ensured that a guest does not have to
    wait for long in the check-in queue.
    oA helpful friendly and courteous lady
    smilingly help her guest.
    06/17/16

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    page 14

    oAs for as possible all the special request of the guest


    are taken care of that too with pleasure.
    oThe food that is serve on the air craft is amazing.
    oSpecial attention is paid to the taste and quality of the
    cooking.
    oOnline services are also provided.

    06/17/16

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    page 15

    A delighted guest puts it


    KINGFISHER offers complete entertainment-I
    did not get a chance to get bored

    06/17/16

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    page 16

    Experience
    Experiences represent what
    buying the product or service will
    do for the customer

    06/17/16

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    page 17

    I Hope that this presentation has tought you


    a thing or two.
    Any questions?

    06/17/16

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    page 19

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