EffectiveCommuniction Prsentation
EffectiveCommuniction Prsentation
EffectiveCommuniction Prsentation
1. Definition of Communication
2. Ingredients of Communication
3. Communication Model
4. Direction of Communication
5. Communication Network
6. Forms of Communication
7. Barriers in Communication
8. Oral Communication
9. Practical Do's and Do not's while Telephoning,
Interviewing and Public speaking.
10. Current issues in Communication.
Effective Communication
➢
Communication may be defined as an exchange of
facts, ideas, opinions or emotions and as a way that
individuals or organization share meaning and
understanding with other.
➢
Communication is said to be complete and
effective when it is understood in the same manner
as desired by the sender
Ingredients of Communication
➢
Sender
➢
Message
➢
Media
➢
Receiver
Communication Model / Process
➢
Downward : eg. From group leaders to their
subordinates.
➢
Upward : basically used to provide feedback.
➢
Lateral : b/w any horizontally equivalent
personal or groups.
Communication Network
➢
Formal Network : follow the authority
chain
➢
Informal Network : Grapewine
Forms of Communication
➢ Oral Comm. : Telephone, dectaphone, radio,
meetings, conference etc.
➢ Visual Comm. : Slides, Neon hoardings, posters
etc.
➢ Audio Visual : T.V, Video, cinema
➢ Body Language / Non verbal Communication
➢ Written Comm. : Letters, circulars, notes,
➢ Selective Perception
➢ Information Overload
➢ Defensiveness
➢ Language
➢ Jargon
Oral Communication : the advantages
➢ Saves Time
➢ Provides instant feedback and clarification.
➢ Use of tone, pitch and voice conveys the msg
appropriately.
➢ Personal touch
➢ Economical
➢ Withdrawl is easy
Examples : Telephonic,Interviewing,Public
Speaking
Practical do's and do not's of oral
communication
While telephoning:
➢
Be prompt to answer
➢
Organization / departments name to be put first
➢
Do not shout
➢
Avoid words like Yeah, Yep etc.
➢
Be loud and clear
➢
Never waste much time on personal talk.
➢
Instaed of saying “he hasn't come to office yet”
➢
Say “ he is not in office just now, but i'll be glad
to take the message if you like”
While Interviewing:
response.
➢ Go through his biodata care fully.
➢ Do not bring an abrupt end to the interview.
Public Speaking :
➢
Ensure the due attention of the audience before you
start speaking.
➢
Personal appearance.
➢
Eye contact with the audience.
➢
Adopt proper stance and be composed.
➢
Use visual aids.
➢
Pitch your voice suitably.
➢
Make a neat speech :
✔ Determine the purpose
✔ Analyse the audience
✔ Choose the ideas to be put across
✔ Collect and iterpret the data
✔ Organize the data
✔ Plan visual aids
✔ Always rehearse your speech.
Current issues in Communication:
➢ Communication barriers b/w men and women.
➢ “Politically correct” communication: eg.