Quality Professionals Group: Associates

DIPQM
Diploma in
Quality Management
A Distance Learning Program

Brought to you by QPG under agreement with BSI
QUALITY PROFESSIONALS GROUP
Associates:
Management
Systems
Introduction
'Quality' is not just a buzz word today. Organizations, world over are using 'quality' as a vehicle for
achieving not only customer satisfaction, but also for improving the organizational performance.
There are a number of techniques & approaches that have been used by organizations in achieving
quality of their products & services.
The quality movement in the 1980s helped Japan in achieving breakthrough success in their
businesses. This prompted the Americans & Europeans to adopt similar quality initiatives in their
quest for achieving success in the market place. India is currently passing through a phase of industrial
& economic revolution and requires a similar approach to become an economic world leader.
Program Objectives
Quality is no longer a responsibility of only the QC department. It is everything in an organization & is

everyone's responsibility. We need to teach quality techniques & concepts to people in all spheres of
work.
The quality is required to be achieved in all types of organizations. Small, medium or large
corporations whether in the manufacturing or in service sector, private or public, all need to satisfy
their customers in order to be successful.
The quality can be achieved if all functions & departments of an organization work together for
achieving customers' satisfaction. Quality has to be a part of marketing, designing, purchasing,
storage, inspection, manufacturing, servicing, product or service delivery, equipment maintenance,
training & HR, communication, and above all of the top management.
This 'Diploma in Quality Management' (DipQM) is brought out with the aim to promote the
concepts of quality at all levels in organizations and prepare people to be ready to deal with the
challenges of the global market. This will not only improve the skills of the individuals, but shall also
impart a competitive advantage to the organizations where they work.
This diploma will enhance the career prospects of the fresh graduates or working professionals. It will
not only provide the students with theoretical aspects of quality management, but will also help them
understand the practical approaches in implementation of this subject in organizations.
The companies can sponsor their people for taking-up these diplomas. This will enable them
prepare future leaders in the field of quality management in their organizations.
Program Learning Outcomes
On successful completion of the Diploma programme, students should:

a) Gain a critical understanding of key concepts, principles and practices in quality management,
b) Be able to appreciate the need for quality management systems and develop an understanding of
International standards on this subject,
c) Develop an understanding on the problem solving methodology and be able to apply the quality
tools in real work situations,
d) Be able to understand and support a quality culture in the organization,
e) Be able to engage in professional discourse with other quality professionals,
f) Develop an active bent of mind towards quality and be ready to take initiatives in quality
improvement activities.
Benefits to Employers
a) Motivated and qualified staff,

b) Career development which improves staff retention,
c) Staff readiness for organizational level quality initiatives,
d) Enhances organization's quality systems and improves competitiveness.
Program Structure
Module-I: Basics of Quality
1. History of Quality
2. What, why & how of quality?
3. Quality terminology
4. Quality gurus & their philosophies
5. Quality Glossary
Module-II: Quality Management Systems

1. Standards & ISO
2. ISO 9000 Quality Management System Standards- An Introduction
3. Quality Management Principles
4. Process Approach
5. Understanding the ISO 9001: 2000
6. Documentation for Quality Management Systems
7. Quality Management System Audits
Module-III: Quality Improvement

1. Problem Solving
2. Overview of Quality Tools
3. Seven QC tools (Check sheet, Histogram, Cause & Effect Diagram, Pareto Chart,
Run Chart & Control Chart, Scatter Diagram & Stratification)
4. Other Quality Tools (Brainstorming, 5-Why Analysis, Process Flow Chart,
Gantt Chart, Criteria Rating, Control Plan)
5. Performance measurement
Module-IV: Other concepts of quality management

1. 5S
2. Kaizen
3. Six Sigma Methodology
4. TQM - Business Excellence Models
Module-V: Soft Skills for Quality

1. Personal Quality
2. Selling Quality to Management
3.Teamwork & Facilitation for Quality
Note: The above contents of the diploma course are only indicative and are subject to change from time to time.
Eligibility Requirements
There is no formal minimum prescribed qualification for joining this diploma program.
The students are expected to have good learning ability in English. Further, having good arithmetic / analytical
skills will be an added advantage.
Course Administration & Duration

‘DipQM' is a distance learning program administered by 'Quality Professionals Group (QPG)'. The program
consists of course materials, assignments & case studies prepared by highly qualified & trained professionals of
QPG.
On enrollment, the students will receive the course materials on different modules of the diploma program in
periodic installments. The DipQM requires around 100 hrs. of self study by the students for the completion of
the program.
The normal duration of the course is six months. However, the students can plan their studies at a flexible pace
suitable to them. They are at liberty to complete the diploma within a period ranging from 3 months to 9 months
after enrollment.
Examination & Award of Diploma
On completion of assignments & the required study, the students are required to appear in an online
examination made available to them on the internet. Alternatively, the students not having an access to internet
will be required to submit the hard copies of their solved examination papers through post.
On successful completion of the criteria for the program, the students will be awarded 'Diploma in Quality
Management (DipQM)' issued by BSI Management Systems.
About BSI & QPG
Management
Systems
BRITISH STANDARDS INSTITUTION (BSI - the UK National Standards Body) is the world's leading
provider of standardization, with over 100 years of experience, covering every aspect of the modern
business. The BSI is proud to be a world leader in advancing industry and business for a better quality of
life. BSI is the leading global developer of standards, provider of international registration and
assessment services as well as training courses around management systems.
BSI Management Systems India Private Limited is a part of British Standards Group. BSI India offers its
clients a full range of world-class services in the field of management systems registration, product
registration and training to meet their diverse needs. It is one of the leading provider of training solutions
in India on ISO standards, quality and other management systems. The BSI courses are built on
innovative concepts which are interactive and based on Accelerated Learning methodology.
QUALITY PROFESSIONALS GROUP (QPG) is a training and consulting organization engaged in guiding & helping
companies in implementation of Integrated Management Systems on Quality, Environmental, Health &
Safety standards as per ISO 9001, ISO/TS 16949, ISO 14001, OHSAS 18001, ISO 22000 & HACCP
systems, SA-8000, other international standards and quality tools & techniques. The organization has
been formed by highly qualified, trained & experienced quality professional previously working with
Bureau of Indian Standards (BIS), the national standards body of India.
Apart from consulting in various International standards, QPG also delivers training as well as
implementation packages for various quality tools & techniques, such as 5-S Practices of Good House
Keeping, Kaizen, Cost of Quality (CoQ), Statistical Techniques, Seven QC Tools, Human Resource
Development (HRD) programmes, etc.
For further details on the diploma courses, please contact:
QUALITY PROFESSIONALS GROUP

S.C.O. 105 First Floor Sector 47-C,
Chandigarh - 160 047 (India)
Telefax: +91-172- 5009911
E-mail: [email protected]; [email protected]
Website: www.qpg.co.in; www.5squalityposters.com

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Quality Professionals Group: Associates

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DIPQM

A Distance Learning Program

QUALITY PROFESSIONALS GROUP

Quality is no longer a responsibility of only the QC department. It is everything in an organization & is

On successful completion of the Diploma programme, students should:

a) Motivated and qualified staff,

Module-II: Quality Management Systems

Module-III: Quality Improvement

Module-IV: Other concepts of quality management

Module-V: Soft Skills for Quality

Course Administration & Duration

For further details on the diploma courses, please contact:

QUALITY PROFESSIONALS GROUP

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