As ISO 10006-2003 Quality Management Systems - Guidelines For Quality Management in Projects
As ISO 10006-2003 Quality Management Systems - Guidelines For Quality Management in Projects
As ISO 10006-2003 Quality Management Systems - Guidelines For Quality Management in Projects
ISO 10006:2003
AS ISO 10006
Australian Standard™
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
Australian Standard™
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
COPYRIGHT
© Standards Australia International
All rights are reserved. No part of this work may be reproduced or copied in any form or by any
means, electronic or mechanical, including photocopying, without the written permission of the
publisher.
Published by Standards Australia International Ltd
GPO Box 5420, Sydney, NSW 2001, Australia
ISBN 0 7337 5506 2
ii
PREFACE
This Standard was prepared by the Standards Australia Committee QR-008, Quality Systems.
This Standard is identical with, and has been reproduced, from ISO 10006:2003, Quality management
systems – Guidelines for quality management in projects.
The objective of this Standard is to provide guidance on quality system elements, concepts and
practices for which the implementation is important to, and has impact on, the achievements of quality
in project management and supplements the guidance given in AS/NZS ISO 9004:2000.
As this Standard is reproduced from an international Standard, the following applies:
(a) Its number appears on the cover and title page while the international Standard number appears
only on the cover.
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
(b) In the source text ‘this International Standard’ should read ‘this Australian Standard’.
(c) A full point substitutes for a comma when referring to a decimal marker.
References to International Standards should be replaced by references to Australian or
Australian/New Zealand Standards, as follows:
Reference to International Standard Australian/New Zealand Standard
ISO AS/NZS ISO
9000 Quality management systems— 9000 Quality management systems—
Fundamentals and vocabulary Fundamentals and vocabulary
9004 Quality management systems— 9004 Quality management systems—
Guidelines for performance Guidelines for performance
improvements improvements
The term ‘informative’ has been used to define the application of the annex to which it applies. An
informative annex is only for information and guidance.
iii
CONTENTS
Introduction ........................................................................................................................................................ iv
1 Scope...................................................................................................................................................... 1
2 Normative references ........................................................................................................................... 1
3 Terms and definitions........................................................................................................................... 1
4 Quality management systems in projects .......................................................................................... 3
4.1 Project characteristics.......................................................................................................................... 3
4.2 Quality management systems ............................................................................................................. 5
5 Management responsibility.................................................................................................................. 6
5.1 Management commitment.................................................................................................................... 6
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
INTRODUCTION
This International Standard provides guidance on quality management in projects. It outlines quality
management principles and practices, the implementation of which are important to, and have an impact on,
the achievement of quality objectives in projects. It supplements the guidance given in ISO 9004.
These guidelines are intended for a wide audience. They are applicable to projects which can take many
forms from the small to very large, from simple to complex, from being an individual project to being part of a
programme or portfolio of projects. They are intended to be used by personnel who have experience in
managing projects and need to ensure that their organization is applying the practices contained in the
ISO 9000 family of standards, as well as those who have experience in quality management and are required
to interact with project organizations in applying their knowledge and experience to the project. Inevitably,
some groups will find that material presented in the guidelines is unnecessarily detailed for them, however
other readers may be dependent on the detail.
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
It is recognized that there are two aspects to the application of quality management in projects; that of the
project processes and that of the project’s product. A failure to meet either of these dual aspects may have
significant effects on the project’s product, the project’s customer and other interested parties, and the project
organization.
These aspects also emphasize that the achievement of quality objectives is a top management responsibility,
requiring a commitment to the achievement of quality objectives to be instilled at all levels within the
organizations involved in the project. However, each level should retain responsibility for their respective
processes and products.
The creation and maintenance of process and product quality in a project requires a systematic approach.
This approach should be aimed at ensuring that the stated and implied needs of the customer are understood
and met, that other interested parties’ needs are understood and evaluated, and that the originating
organization’s quality policy is taken into account for implementation in the management of the project.
AUSTRALIAN STANDARD
1 Scope
This International Standard gives guidance on the application of quality management in projects.
It is applicable to projects of varying complexity, small or large, of short or long duration, in different
environments, and irrespective of the kind of product or process involved. This can necessitate some tailoring
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
This International Standard is not a guide to “project management” itself. Guidance on quality in project
management processes is discussed in this International Standard. Guidance on quality in a project’s product-
related processes, and on the "process approach", is covered in ISO 9004.
Since this International Standard is a guidance document, it is not intended to be used for
certification/registration purposes.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO 9004: 2000, Quality management systems — Guidelines for performance improvements
NOTE The Bibliography contains additional references applicable to quality management in projects.
3.1
activity
〈project〉 smallest identified item of work in a project (3.5) process (3.3)
3.2
interested party
person or group having an interest in the performance or success of an organization
EXAMPLE Customers, owners, people in an organization, suppliers, bankers, unions, partners or society.
NOTE 1 A group can comprise an organization, a part thereof, or more than one organization.