1.

Have process flow understanding of EAM, and key functionalities

2. Gauge whether the person has worked specifically in EAM projects with your experience you can figure it out 3. Let him explain what his role in EAM was; Explain the project scope Design, processes Challenges Data migration Setups --- basically let him talk whatever he knows

Which are different process flows in Oracle eAM module? There are 2 types of process flows in eAM module as follows: 1) Work Execution Implementation Flow First, You have to create a Maintenance Work in Process (WIP) Accounting Classes and then you need to define Resources and Maintenance Departments. Afterwards, you decide if employee association is required with resource. If employee and resource association is required, create resource and employee associations and if it is not required then create department and resource associations. Finally, you decide if Work Orders are included in projects. If included then you need to set up Project Manufacturing module, and then create a Work Order. If Work Orders are not included in projects, create a Work Order. 2) Preventive Maintenance Implementation Flow First, You have to create an Asset Group. Next, decide if Preventive Maintenance (PM) definitions are based on runtime rules. If Yes, create Meter Templates, next Asset Group and Meter associations using those templates, and then create a Set Name. If it is NO i.e. if PM definitions are not based on runtime rules, create a Set Name directly. Next, create a Maintenance Activity and then Asset Group and Activity associations using templates. Finally, optionally you have to create PM Schedule templates.

Implementation steps for Oracle eAM module

5) Defining Departments and Resources 6) Defining Department Approvers 7) Defining Miscellaneous Documents 8) Defining Lookups including - Activity Types - Activity Causes - Activity Sources - Asset Activity Priorities - Cost Category Codes - Criticality Codes - Asset Import Scope Codes - Asset Import Statuses - Contact Preferences - Work Request Statuses - Work Request Types - Work Order and Work Request Priority Codes - Work Order Reconciliation Codes - Work Order Types 9) Setting Up Category Codes 10) Defining Asset Groups 11) Defining Activities 12) Activity Association Templates 13) Setting Up Attribute Groups 14) Defining Asset Documents 15) Defining Asset Numbers 16) Defining Asset Routes 17) Setting Up Asset Bills of Material 18) Defining Activities 19) Navigating the Activity Workbench 20) Defining Maintenance Routes 21) Setting Up Maintenance Bills of Material 22) Associating Asset Numbers with Activities 23) Creating Activity Templates 24) Defining Rebuildable Items 25) Defining Rebuildable Serial Numbers

26) Rebuildable Item/Activity Association 27) Defining Rebuildable Bills of Material 28) To set up a Non-Stock Direct Item 29) Project and Task Setup 30) Defining Meter Templates 31) Defining Meters 32) Associating Meter Templates with Asset Groups 33) Associating Meters with Asset Numbers 34) Defining Set Names 35) Defining a Preventive Maintenance Template

No .

Issues/FAQs

Solutions/Answers
On the eAM Asset Number, there is an "Other" tab where the FA Asset Number can be entered. This gives you a link between the eAM and FA Asset. As this implies, you will have to create an FA Asset Number and an eAM Asset Number.

Metalink Note id

What is the integration between eAM If you are using r12, there is lots more for and FA? you. Release 12 allows you to capitalize selected Work Orders for the assets which pass entries into the FA import transactions. For each Work Orders, yuo can select which elements (material/labor/OPS) you want to capitalize and by how much percentage

Incomplete Work Orders count refer to Maintenance Work Orders that are scheduled to complete by period end but are not closed Impact of Closing Accounting Period yet. While closing a period, the system 401311. 2 When Incomplete Work Orders Exist displays a warning to the user indicating that 1 some maintenance work orders have not been completed as yet. The user now has an option to respect the

warning and go back and complete the work orders. If they do not respect the warning and go ahead and close the period (even though some work orders have not been completed), then the user can only complete the work order in an open period, which will be different from the scheduled completion date of the work order. Thus the maintenance history of the work orders will not be correct. Variance accounts play no role in eAM. The proper set up is to load the appropriate maintenance expense account into both the valuation and variance account fields for the WIP Accounting Class. What Role do Variance Accounts Play in eAM ? This will result in maintenance work order expenses booking to the expense account when incurred. So, when setting up WIP Accounting Classes, use the same maintenance expense account code in both the valuation and variance columns. This will cause maintenance expenses to book to the proper GL account and period. Navigation - Inventory > Setup > Item > Atrribute Controls Status Attributes: Group Name = Inventory Attribute Name = Transactable Controlled At = Master Level Cant Create New Asset Group: Asset Status Setting = Defaults Value (changed 4 Group Must Be Non- Transactable from previous value = Sets Value) APP-INV-05623 However, this solution works only on an instance when PJM is installed. Please note that PJM does not need to be setup in it's entirety in order to use eAM application. All you need to do is to save PJM parameters for the eAM enabled 372108. 1

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organization. When you install eAM, the discrete mfg family is automatically installed. PJM is part of discrete family. So you should be able to just open the form and save it without entering any data. 5 How to Change the Parent Asset of an Existing Asset Number As per functionality through forms, parent asset fields should be non-updateable. However, Configuration History Page (in Self Service) can be used to remove Parent Asset. We support the removal of the Parent Asset from Self Service. Forms are used to just establish the relationship (i.e. Add a Parent to an Asset) for the first time. Subsequently any changes in the hierarchy have to be done via the Configuration History Page in Self Service. The Maintenance Offset account is used for the accounting distribution entries of Rebuild Serial Number in the following transactions in R11i10: * When you instantiate a new Rebuild Serial Number, eAM generates a Miscellaneous Receipt transaction behind the scenes: - Dr. Subinventory Valuation accounts Cr. Maintenance Offset account 6 What is the Purpose of the Maintenance Offset Account? * When you specify a parent asset for a Rebuild Serial Number that is in store, a Miscellaneous Issue transaction is created by eAM to move it out of inventory: - Dr. Maintenance Offset account Cr. Subinventory Valuation accounts * When you end-date a hierarchy, you have the option to return Rebuild Serial Number to inventory. No entries will be created if you do not select the option. 370142. 1 396972. 1

- Dr. Subinventory Valuation accounts Cr. Maintenance Offset account Navigation : Project manufacturing super user Projects -> setup -> PJM organization parameters. 1. Enable Project costing flag in costing tab in organization parameters form 2. Define Organization as project manufacturing organization Yes, the profile option "EAM: Asset hierarchy description length" governs how asset description is displayed. Here is how the profile option behaves: A. If the option is not specified no asset description will be appended. B. If a number is specified for the profile value, the first characters up to that number will be appended in the following format: (1.....n of asset description)

11i INV INVIDITM - Effectivity 7 Control field is missing in Item Master Screen under BOM tab

Is it possible to display the asset description for all assets in Enterprise 8 Asset Management (EAM) Self C. If a non-number or non whole number is Service ? specified for the profile value, no description will be displayed next to the asset number in the hierarchy. To enable the profile option: A. Navigate to Enterprise Asset Management B. Setup C. Profile -> 'EAM: Asset hierarchy description length' D. Specify a whole numeric value Cause 9 JSP Error Occurs While Accessing Work Orders In Self Service

253790. 1

297965. 1. DISPLAY variable is not configured 1 properly 2. Or, authorization of the Xserver on Linux

is not set Fix Refer to the following Metalink Notes to verify X Server configuration: 139863.1 : Configuring and Troubleshooting Oracle HTTP Server with Oracle Applications 181244.1 : Configuring VNC Or XVFB As The X Server For Applications 11i In order to provide additional information on the Work Order creation/ updation, EAM generates two additional files very usefull in debugging the Work Order issues. In order to generate the log files: updatewo.log or createwo.log it is necessary to have the following settings: 1. Under System Administrator > Profiles > System EAM: Debug Profile Option needs to be set to Yes at site level. 2. A writable directory in v$parameter. How to generate updatewo.log and 10 createwo.log file for a particular work order ? Perform the test case: create Work Order or 395519. Update Work Order in EAMWOMDF form. 1 Every time when WO API is involved, the following files are generated: createwo.log , updatewo.log. These log files will be generated in the the first writable directory specified in v$parameter : Run the following query to determine the path: SELECT value FROM v$parameter WHERE name='utl_file_dir'; Please note: createwo.log is overwritten every time when

a new work order is created. updatewo.log is overwritten every time when a new work order is updated. This is by design. We have prefix that can be set for manual Work Orders in the eAM Is there a way to prefix Preventive Parameters window. However, we do not Maintenance (PM) work orders, e.g., have any prefix that can be specified for the 430484. 11 system profile like 'PM: PM created work orders. 1 Generate Work Order Prefix ' ? Using a Prefix for PM created work orders is an enhancement request (Refer ER 5638441). Cause : The GL Accounting period was not defined for the period for which the user was trying to generate the work orders. Issue only comes with the work orders getting generated in the time period where the GL Accounting Periods are not defined. BUG 4879426 - PREVENTIVE MAINTENANCE WORK ORDERS NOT GETTING GENERATED

12

Preventive Maintenance Work Orders Are Not Getting Generated

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Solution: Define the GL Accounting Periods. Generate Work Orders program requires the GL Accounting periods to be defined for the Work Orders to get generated during those periods. This profile option was introduced in 11.5.9 and the profile option is set at the responsibility level Based upon the profile, EAM: Maintenance Work Request, users will be able to - Update All Work Requests - Update User Created Work Requests Only - View All but Update Users Created Work Requests (Also the Default Setting for the new Responsibilty) The above mentioned three are converted as the following 3 values for the profile :

What is the functionality of the 13 profile option "EAM: Maintenance Work Request Options" .

292585. 1

- View All and Update user logged - View and Update user logged only - View and Update All As this set in the responsibilty level it controls the way that the user can view and update work requests that are created by users. This can be prevented by 'pinning' the sequence in shared memory. Please do the following : 1. From sqlplus run the command exec dbms_shared_pool.keep('WIP_JOB_NUMB ER_S', 'Q'); 14 EAM Work Order Number is increasing at a very fast rate to pin the sequence. 2. Verify that there is no undue jumps in WO numbers. 3. After verification ,add it to some sql script which would run it at db startup, so that the pinning is not lost after a db bounce. References Things to do Prior to Logging an EAM (Enterprise Asset 15 Management) Service Request or Bug This will be wxactly same as the Metalink note number Solution to the problem : 1) Go to Application Developer responsibility. 2) Go to Attachments > Attachment EAMWOMDF - Asset Management Functions 16 Asset Attachments Do Not Copy To Work Order 3) Search in Attachment Function form for name = "EAMWOMDF" and user name = "EAM Work Order Definition". 4)Once you pull up the record for name = "EAMWOMDF", click on "Categories" button. A new window will pop up with the 3 297007. 1 287531. 1

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default attachment categories for the work order (Maintenance Work Order Attachments,Miscellaneous,Operation Attachments) 5) Add another attachment category called "Asset Attachments (1)" to the list of categories. Save the Form. 6)Go back to your Work Order form and you will be able to view all the attachments that you have copied. User Maintenance Workbench is a responsibility. How To Find EAM Maintenance 17 User Workbench To find it, navigate to System Administrator 373409. > Security > User > Define. 1 Query the appropriate user name and add the responsibility = User Maintenance Workbench. To implement the solution, please execute the following steps: 1. Please download and review the readme and pre-requisites for Patch 4202684. 2. Please apply Patch 4202684 in a test environment.

Purchasing Category Contains No 364964. 18 Values in Work Order Form - FRM3. Please confirm the following file versions: 1 40212 EAMMRMDF.fmb 115.77.11510.8 eamwork.odf 115.39.11510.8 4. Please retest the issue. 5. If the issue is resolved, please migrate the solution as appropriate to other environments. Unable To Select Non Stock Items In To implement the solution, please execute the following steps: 19 A Work Order: ORA-01403: No Data Found 1. Apply patch 4202684 which is available 304188. 1

via Metalink 2. Verify that version of EAMMRMDF.fmb is updated to 115.77.11510.8, as: - Go to EAM -> Work Order Details >Material Requirements - Query a work order - From Tools menu, go to Help -> About Oracle Application - Scroll down to the Current Form section and verify the version 3. Test the scenario and verify the fix To implement the solution, please execute the following steps: Requisition Import Is not Consistently Invoked. When creating new Direct Items, description only Items after the APPLY button is pressed, the Requisition Import Process is invoked immediately. But, when a Non-Stock Item is created 20 and the APPLY button is pressed, the Requisition Import Process is not invoked immediately. The Work Order "Status" must be Changed/ Updated, which then Invokes the Requisition Import Process. 1. Please download and review the readme and pre-requisites for Patch 4522821. 2. Please apply Patch 4522821 in a test environment. 357836. 3. Please confirm the following file versions: 1 EAMVWOPB.pls and version 115.65.11510.17. 4. Please retest the issue. 5. If the issue is resolved, please migrate the solution as appropriate to other environments. Apply patch 3262984 EAMVEXAB.pls 115.7.1159.5 EAMVEXAS.pls 115.2.1159.2 To implement the solution, please execute the following steps: 1. Please download and review the readme eAM: ORA-06502: Numeric Or 22 Value Error: Character String Buffer and pre-requisites for Patch 4655371. Too Small 2. Please apply Patch 4655371 in a test environment. 3. Please confirm the following file versions: 341722. 1 286346. 1

In the Easy Work Order form, the 21 work order operation does not have the file attachment.

EAMWOTHB.pls 115.35.11510.5 You can use the commands like the following: strings -a $EAM_TOP/EAMWOTHB.pls |grep '$Header' 4. Please retest the issue. 5. If the issue is resolved, please migrate the solution as appropriate to other environments To implement the solution, please execute the following steps: 1. Please download and review the readme and pre-requisites for Patch.4886427. 2. Please apply Patch 4886427 in a test environment. 3. Please confirm the following file versions: EAMVDIPB.pls-115.6.11510.2 . An error occurred when add direct material on WO ORA-6502 PL/SQL You can use the following commands to do it 361572. 23 ORA-6512 1 : EAM_WORKORDER_UTIL_PKG select text from user_source where name like '%EAM_DIRECT_ITEMS_PKG_PVT%' and line=2; 4. Please retest the issue. 5. If the issue is resolved, please migrate the solution as appropriate to other environments. On 12.0.1 in Production: When attempting to complete work orders in eAM Self Service, the 24 following error occurs: To implement the solution, please execute the following steps:: 1. Go into the responsibility: System Administrator.

455024. 1

ERROR 2. Navigate to Profiles > System. oracle.apps.fnd.framework.OAExcep

tion: oracle.apps.edr.framework.EresExce ption: ORA-20002: 3825: Error '-20001 - ORA-20001: APPFND-01934: ORA-20001: Approval engine for the transaction type oracle.apps.eam.wo.comp.ss has failed with following error: ORA01403: no data found. Change the approval setup and retry. in Package EDR_PSIG_RULE Procedure PSIG_RULE' encountered during execution of Rule function 'EDR_PSIG_RULE.PSIG_RULE' for event 'oracle.apps.eam.wo.comp.ss' with key '4001'.ORA-06512: at "APPS.WF_EVENT", line 2904ORA-06512: at "APPS.FND_WF_EVENT", line 126ORA-06512: at "APPS.EDR_ERES_EVENT_PVT", line 1074ORA-06512: at "APPS.EDR_UTILITIES", line 582ORA-06512: at line 2

3. Query up profile option for enabling ERES 'EDR: E-records and E-signatures' 4. Set value to No. 5. Retest the issue. 6. Migrate the solution as appropriate to other environments.

Performed the following setups set the profile EDR: E-records and Esignatures = yes Responsibility :Approvals Managemnt Business Analyst 1)Search for Transaction Type: EAM Work ERROR Order Completion - SSWA->Approver ORA06512 APPS.AME_AP12 Group ->Create a new Approver Group with 25 ORA06512 the following settings APPS.EAM_WORKORDER_UTIL_ Name:EAM-WO-COMP Type:Static Order PKG No.:1 Voting Method:First Responder Wins and add an approver type: FND User 2)Go to Action Types->Use existing Action Type->Select approval-group chain of authority 3)Rules ->EAM Work Order Completion Approval Rule-> Click on Update icon->Add

Action->Add the Action Type: Require approval from EAM-WOCOMP . Also, reset the EAM Parameter (EAM > Setups > Parameters)Enable Workflow for Work Orders = Yes performed the same setups for Transaction Type EAM Work Order Release Approval in AME. Responsibility :Approvals Managemnt Business Analyst 1)Search for Transaction Type: EAM Work Order Release Approval->Approver Group >Create a new Approver Group with the following settings Name:EAM-WO-REL Type:Static Order No.:1 Voting Method:First Responder Wins and add an approver type: FND User 2)Go to Action Types->Use existing Action Type->Select approval-group chain of authority 3)Rules ->Work Order Release Approval Rule -> Click on Update icon ->Add Action>Add the Action Type: Require approval from EAM-WO-REL

Oracle EAM - Different types of assets