IMI Student Handbook 2013CD FINAL v3c
IMI Student Handbook 2013CD FINAL v3c
IMI Student Handbook 2013CD FINAL v3c
Welcome
If you are a new student, welcome to IMI. If you are a returning student, welcome back. Please read this handbook carefully within the first days of the course and keep it for future reference. This handbook is designed to guide you thorough rules, procedures and other information necessary for an enjoyable and successful period of study. The Handbook starts with a table of contents which is a numbered listing of rules, procedures and other information on services and facilities, both Academic (Section A) and Social (Section B), in addition to information on Internships (Section C). Section D outlines the purpose, work and organisational structure of the Student Representative Council. You may go straight to the relevant section from the contents page by using the Ctrl + Click function. As with any group of individuals living in a community, it is necessary to observe certain rules and regulations in order to promote harmony and respect for others. This is particularly true in a community where staff and students originate from a variety of social and cultural backgrounds. For students, rules and regulations support respect for individual identity while promoting appropriate levels of empathy, integration and co-operation. A positive and professional attitude is an absolute necessity for future hospitality, events and tourism managers whose favourable impression on their customers and staff will be a core asset in their career development. Follow the simple but essential Principles of Hospitality directly (shown on page 4) and you are guaranteed to maximise your professional and personal development during your time at IMI. Enjoy your studies and best wishes for the time you are with us!
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MANNER
GROOMING
RESPECT
LEARN REFLECT
Life-long learning is the key to success. Personal and professional development (PDP) is a process of continuous improvement.
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Students must conform to the dress code and all other School professional codes, and have required materials ready. Students not appropriately dressed to School standards will not be allowed in class and will be marked absent from class. Attendance is recorded using a register maintained by the Unit Leader. Students must be present on duty days. When specified, attendance is also compulsory for all organised hotel recruitment presentations, internship or job interviews, other organisational visits and industry speakers either as part of class or as an additional session. Failure to attend will result in a significant reduction in Professional Attitude points and any requests for a personal reference from any member of academic staff will not be granted. Attendance is the responsibility of the student. Students should self-manage their absences. In other words manage your attendance carefully and leave days for interviews and sickness at the end of semester. It is recognised, however, that some flexibility is required to allow for illness, interviews or travel which is prescribed as below: 10 credit unit: 4 hrs absences permitted 20 or 40 credit unit: 8 hrs absences permitted
A student who fails to attend more than four hours of a 24-hour unit, or 8 hours of a unit of greater length, will be discussed at the Attendance Committee Hearing, chaired by the Dean and attended by the undergraduate and postgraduate Programme Leaders, at the end of the semester. A student in such a situation may be required to attend this hearing. In severe cases, the release of marks and graduation may be postponed until the next Exam Board. In serious extenuating circumstances only (e.g. hospitalisation, long-term illness, etc.) will an exemption be granted and should be processed using the Extenuating Factors form available from your Programme Leader. The completed form should be submitted to your Programme Leader who will present it to the Extenuating Factors Committee, chaired by the Dean and attended by the undergraduate and postgraduate Programme Leaders, at the end of the Semester.
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The semester and exam timetables for each course are available on the Moodle. These are updated with events such as visiting speakers and company visits throughout the year. Please ensure your familiarity with the semester and exam timetables and check these regularly for updates.
3)
Classrooms:
Except for laptop rooms, classrooms are out of bounds after the last afternoon class. If students wish to use a classroom outside of normal hours they should request permission of the Duty Supervisor at Reception to use a room. Students using such a room are entirely responsible for ensuring its cleanliness and integrity. Wireless Internet (Wi-Fi) is available throughout the School. It is not permitted to bring food, drink or mobile telephones into classrooms or to smoke in these rooms. Students who fail to observe these regulations will be penalised under the Professional Attitude System and/or IMIs disciplinary procedure. It is not permitted to reserve tables for classes at any time. It is not permitted to use the meeting room unless for exceptional circumstances and only by management approval.
4)
For any personal requests and problems students may contact the Student Counsellor, Mrs. Jeanett Mikkelsen. All matters will be dealt with in strict confidence. Mrs Mikkelsen can be contacted either by telephone (041 349 64 00) or by e-mail, [email protected]. Appointments can be made in advance or Mrs Mikkelsen can be approached when on campus, subject to her other commitments at that time.
5)
Undergraduate Certificate, Diploma, Higher Diploma and Batchelor of Arts (BA) courses are validated by The Manchester Metropolitan University (MMU), UK and students successfully completing those courses are awarded qualifications by MMU and/or IMI. IMI awards its own BA (Ordinary) degrees in International Hotel Management, International Tourism Management, International Hotel and Events Management, International Hotel and Tourism Management, International Tourism and Events Management, European Culinary Management, Restaurant Management and Hospitality Entrepreneurship. These are awarded, as appropriate, to all students who successfully obtain 80 credits of the MMU BA Honours degree and also complete all other aspects of the MMU BA course.
6)
IMI has four postgraduate courses, ie, the Postgraduate Diploma in International Hotel and Events Management, the Master of Business Administration (MBA) in Swiss Hotel Management, the Master of Business Administration (MBA) in International Hotel, Health and Spa Management and
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7)
Course codes - Undergraduate programmes Pre-semester Intensive English Course (1 month) University English Preparatory Course (3 months) First academic Certificate in International Hotel and Tourism semester Management Second academic Diploma in International Hotel and Tourism semester Management Third academic Higher Diploma in International Hotel semester Management Higher Diploma in International Tourism Management Higher Diploma in International Hotel and Events Management Higher Diploma in International Tourism and Events Management Higher Diploma in International Hotel and Tourism Management Higher Diploma in European Culinary Management Higher Diploma in Restaurant Management Higher Diploma in Hospitality Entrepreneurship Fourth academic BA (Hons) in International Hotel Management (degree) semester BA (Hons) in International Tourism Management BA (Hons) in International Hotel and Events Management BA (Hons) in International Tourism and Events Management BA (Hons) in International Hotel and Tourism Management BA (Hons) in European Culinary Management BA (Hons) in Restaurant Management BA (Hons) in Hospitality Entrepreneurship Course codes - Postgraduate programmes 1st academic Postgraduate Diploma in International Hotel and semester Events Management 1st Academic MBA in Swiss Hotel Management semester 1st Academic MBA in International Hotel, Health and Spa semester Management 1st and 2nd academic MBA in International Hospitality Management semesters
Foundation CMHT Level 3 Level 4 DMHT Level 5 HDHM HDTM HDHE HDTE HDHT HDCM HDRM HDHEnt
Level 6
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For all courses, rigorous quality assurance procedures are in place. IMI has international standard ISO 9000: 2001 for organizational quality assurance and also EDUQUA, the Swiss quality assurance standard for further education courses. All courses validated by The MMU are subject to initial, subsequent and continuing review according to the Universitys procedures. All IMI validated courses are subject to similar procedures. Each course has a Definitive Programme Document and these may be inspected upon application to the Dean.
9)
All courses in the School have independent External Examiners who check the standard of student coursework and examinations. For programmes validated by MMU the External Examiners are appointed by MMU and make a report to MMU after every date of examinations. The External Examiners are as follows: Certificate, Diplomas, Higher Diplomas and BA Degrees: Professor Kevin Hannon (Senior Examiner, Tourism) and Mrs Isabel Hodgson, (Senior Examiner, Events and Hospitality). MBA International Hospitality Management: Professor Patricia Wood. Postgraduate Diploma, MBA in Swiss Hotel Management and MBA in International Hotel, Health and Spa Management: New appointment to be made.
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12) Duties:
As part of their practical training, CMHT, DMHT, HD, BA and PGHE students are assigned duties by Chef Leonard. For duties, students must be punctual, clean, immaculately dressed, well groomed and self-disciplined. All duties must be performed as scheduled and to agreed standards
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A B C
A B C
A B C D F (Fail)
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15) Examinations and coursework undergraduate degree classifications: Degree classifications are determined using Manchester Metropolitan Universitys profiling system. The classification is made based only on the level 6 (final BA semester) units as follows:
Credit profile (from 120 at level 6) At least 60 credits with marks 70% and a further 40 credits with marks 60% At least 60 credits with marks 60% and a further 40 credits with marks 50% At least 60 credits with marks 50% At least 60 credits with marks 40% At least 60 credits with marks 35% Together with a minimum average mark in level 6 units of 68% 58% 48% 38% 34% Honours Classification Awarded First Class Upper Second (2:1) Lower Second (2:2) Third Class Below Honours Pass Degree
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19.2) The following regulations also apply to all industry excursions without exception: No smoking is allowed on the premises of an excursion venue or in the transport provided. All students should be in uniform or smart business dress. Overcoats should only be worn to and from the location in question and not during the visit. Mobile phones and pagers are to be switched off throughout the excursion and not used on any premises that are the venue for an excursion. At all times when present at the venue for an excursion, students behaviour should evidence exemplary maturity. Students should show respect for their host and avoid touching anything, unless invited to do so by the person responsible for the tour. Students should take the opportunity to ask polite and relevant questions to develop their understanding as well as show interest in the excursion.
Failure to comply with the codes of conduct outlined above may lead to disciplinary action being taken and/or to a substantial reduction in professional attitude points.
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21) Graduation:
21.1) Attendance at graduation: Attendance at graduation is optional. However, all students are expected to attend graduation unless they apply for and receive an in absentia approval. If you wish to be excused from graduation, you must write to Mr Frapin-Beaug, giving a reason as to why you wish to be excused, by no later than 4 weeks before the advertised graduation date. This applies only to students who in any semester are following a course of instruction, and not to students on internship. Students with outstanding fees, penalties or any other payments on the Monday of Graduation week, will not be able to go on stage for Graduation. They cannot collect their transcripts and any certificates until full payment has been received.
22.2) For the award of the Certificate, Diploma, Higher Diploma and Postgraduate Diploma students must: have completed all required forms of assessment; acquire 120 credits by passing all subjects subject to condonement (see section on condonement below); have passed Personal Development Planning (PDP); have a final overall average mark of at least 40%. For entry onto any Bachelors degree course, all units at Higher Diploma level must be passed and an overall academic average of 40% achieved;
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22.3) For BA (Honours) Degrees students must: have met the conditions for entry to the degree; have completed all required forms of assessment; acquired 180 credits by passing all units (including any condoned units). satisfy the prevailing Manchester Metropolitan University regulations which are notified to students at the commencement of each semester in the Regulations for Undergraduate and Taught Postgraduate Programmes of Study; have completed at least one period of internship (unless exempt) and had it evaluated by the IMI Intership/Careers Department. Students passing only 80 credits of the BA (Hons) programmes will be eligible for the award of a Pass Degree in their chosen pathway. 22.4) For the Master of Business Administration (MBA)in Swiss Hotel Management and Master of Business Administration (MBA) in International Health and Spa Management students must: have met the conditions for entry to either degree; have completed all required forms of assessment; acquired 120 credits by passing all units (including any condoned units); for MBA students, the internship is optional, unless they register for an internship, in which case it becomes an integral part of the course and it must be completed and evaluated by the IMI Intership/Careers Department. 22.5) For the Master of Business Administration (MBA) in International Hospitality Management MMU students must: have met the conditions for entry to the MBHM degree; have completed all required forms of assessment; acquired 180 credits by passing all units (including any condoned units); For MBA students, the internship is optional, unless they register for an internship, in which case it becomes an integral part of the course and it must be completed and evaluated by the IMI Intership/Careers Department. 22.6) Condonement: For all courses the Board of Examiners may condone to pass level up to 40 failed credits. Condonement can only be applied if the overall average mark is 40% (50% in the MBHM) and there is no single unit mark below 35% (45% in the MBHM), and the Board of Examiners is satisfied that the student has achieved the intended learning outcomes of the course.
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Treat fire alarms seriously as IMI has a duty to protect and care for its staff and students. Please note, students who set off the fire alarm either on campus or off campus will be charged a standard financial penalty of CHF1'000 and are likely to face additional disciplinary action.
33) Insurance: Health insurance is compulsory in Switzerland and personal insurance is recommended.
33.1) Swiss Federal Law, premiums and coverage for health insurance: Health insurance is compulsory for every student. Students are covered by this insurance for illness and accident cases during academic semesters, but not for dentists. We insure you between your month of arrival and the month of your departure date from the School premises. When consulting a doctor please make sure you show your IMI ID-card. Do not pay your doctors bills in cash, bring the invoice to the Student Accounts Office; we will deal with the case for you through the insurance company. 33.2) Cost: While studying in School, a so called franchise of CHF100 per calendar year has to be paid by you before the health insurance company pays the rest. This means that the first CHF100 of medical treatment is paid by you, anything more by the insurance company. IMI has negotiated a special deal also for students on internship. Under IMI's insurance plan you pay monthly premiums of CHF86 and there is CHF100 franchise (the first CHF100 of medical treatment is paid by you, anything more by the insurance company). However, to take advantage of this scheme, students must sign a contract and pay all monthly premiums (normally CHF516 or CHF602) in advance to IMI. Payment must be made when the internship contract is being signed. Most, but not all, medicines and treatments are paid for by insurance and if you need some exceptional treatments, you should consult the doctor. The School doctors, Dr Annette Frischkopf and Dr Bernhard Hfliger, are based in Horw and they and their staff speak excellent English and have extensive experience of dealing with IMI students.
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35)
Laundry services:
For the second semester DMHT and all Culinary students only, IMI washes and dries kitchen uniforms (once a week). Washing of private laundry can be done at the washing machines available for students, which are operated by smart cards that can be purchased from the Student Accounts Office at CHF40. This includes a Deposit of CHF20 (refundable), and CHF20 washing money (non-refundable). To exchange empty laundry cards with full ones please contact the Reception. The deposit is refunded at the Student Accounts Office only. No responsibility can be accepted for damage or loss of laundry cards. Dry cleaning can be done at local shops at students expense. Irons are available at Reception for a period of 5 hours and upon deposit of a student ID card. Failure to return the iron will result in a significant reduction in Professional Attitude marks.
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37) Lockers:
A limited number of lockers are available for students who live out/off-campus. Applications for lockers should be made to the Student Accounts Office who will require a CHF50 deposit. The deposit is not refundable in the case of loss of locker key or damage to the locker.
38) Mail:
Ordinary mail is placed in the trays on the desk in The Well area at Kastanienbaum. Registered mail of any kind and packages are kept and displayed in Reception. Facsimiles may be received at Reception but may only be sent from the local Post Office. Mail should be checked every day as uncollected mail is regularly returned to the sender. Students graduating or proceeding to internships should inform the local post office of the address they wish mail to be forwarded to. Mail arriving for students who are not studying in School will automatically be returned to sender. All personal mail should be sent via the Swiss postal service.
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41) Money: location and opening times of the Student Accounts Office:
The Student Accounts Office is located in the Administration Section. The Office is open to students at the following times: Monday to Friday 08.00-11.00 and 12.00-16.00.
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42.3) Charges not covered by the Registration and Tuition fees: The following charges must be paid in cash. Breakages, losses or incidentals Monetary penalties of any kind Health insurance franchise (the portion of medical costs not covered by insurance see section on insurance above) Interest charges on late School Fee payments. Internship charges and related penalties. Laundry card. Re-sit examinations (CHF100 per examination CHF250 per dissertation) 42.4) Next semester registration fee: At the end of each semester of study, or period of internship, semester registration fees of CHF2800 must be paid to guarantee a place on the next semesters course. Deadlines for payment are given by the Registrars Office. For students returning from internship and students who re-register straight after their current course an early bird discount on the registration fee is available, details are available from the Registrars Office. 42.5) Cancellation and registration fees: Students whose applications are not accepted or whose visa applications are rejected will receive a full refund of the registration and course fees paid. 50% of the registration fee is refunded in the case of a cancellation in writing by registered mail received by school management at least 60 days before commencement of the course. No refund is given for cancellations received later than this. Management decides in every case of leaving school extraordinarily individually how much can be refunded.
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[email protected] [email protected]
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[email protected] [email protected] [email protected] [email protected] Via Reception [email protected] Via Head of Housekeeping and Accommodation [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Via Head of Housekeeping and Accommodation [email protected] [email protected] Via Head of Housekeeping and Accommodation [email protected] [email protected] [email protected] [email protected] Via Mr Leonard [email protected] Via Reception
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55) Storage:
By the end of July 2013 all luggage in the Store Room dated before 2011B will be either destroyed or given to charity. A storage room without charge is available at Kastanienbaum only but is strictly reserved for: students who are currently accommodated on campus, and students who have registered for another programme of study at IMI. If you are graduating or proceeding to an Internship and not returning to IMI, storage is NOT available. All luggage must be clearly marked with stick-on labels available from Reception which shows the students name, student number and semester/date. All departing students must take all their luggage and belongings with them from the storage room. Luggage will only be kept in the luggage store for a limited period of time. After this time it will removed, given to a charitable organization or destroyed. The following rules also apply: The school accepts no responsibility for damage or loss; students have access to the storage areas only from Monday-Friday 14.00-15.00 by contacting Reception and presenting their student card; There are no exceptions even if this causes inconvenience. Any student entering the storage room must sign in or out when dropping or collecting off luggage/items on the form provided. Only two pieces of luggage in any form are accepted (e.g. one suitcase, one box); For your own safeguard it is not recommended that a student places any items of personal value, attachment or monetary worth in the storage room; Students are only allowed to remove their own luggage and personal belongings not that of someone elses; Staff must accompany students when removing their own luggage.
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60) Visas:
Students who wish to travel in to Schengen Agreement member countries in Europe no longer require a visa to do so. Students wishing to travel to other countries, including the UK, and require a visa to do so, must provide the following information to the Embassies when applying for a visa: proof of continuing your studies/internship placement after your trip, or proof of your return flight home from Switzerland, if you have completed your studies; a letter from the School, available from the registrar. proof of a travel booking with a travel agent (e.g. package, accommodation etc) this may not be compulsory, but acts as a further guarantee of your intentions; insurance confirmation (available from the Student Accounts Office).
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64)
You may choose when you do your compulsory internship provided this follows at least one period of study. The compulsory internship can therefore be completed after either the Certificate, Diploma, Higher Diploma or BA semesters. Additional internship periods are voluntary on all other courses.
NB: if you plan to undertake an internship in Switzerland, French or German skills are of the utmost importance. The quality and level of the internship positions available to you will be highly dependent on your German or French language skills. You may therefore
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65) Where can I do my internship?: You may choose to do your internship in Switzerland, in your home country or in a third country; however, it is important to note that there are variances in the internship contracts for Switzerland and overseas.
The school has a number of contacts with reputable establishments. Internships usually take place at operational level in a hotel or restaurant or other tourism-related business where possible, and last at least 20 weeks and, if both employer and trainee agree, it may last up to 6 months in Switzerland, whilst for international placements, the duration can be between 20 weeks up to 18 months. IMI will endeavour to provide you with a suitable place according to discussions held during your individual meeting at the beginning of the semester. However, the school does not guarantee any particular position or location during your internship. Offers are highly dependent on the employers needs and requirements, as well as your own skills and experience. Furthermore, competition for internship positions is high and IMI is only able to offer positions that are currently available in the market, therefore, you are required to be flexible and follow the recommendations of the Internships and Careers Department, otherwise we will not be in a position to assist you in securing a placement. For internships abroad, it is important to note that it is not simple to get the relevant visas/work permits for the USA, Canada, EU countries, Australia and New Zealand. If you do wish to do your internship in these countries, it is important to consult the Internships and Careers Department well in advance. Sometimes it may be necessary to pay a sponsorship company to assist you with the whole work permit process. Receiving a job offer in the US or EU does not mean that you will automatically be granted a visa/work permit. Please arrange to see the Head of Internships, Careers and Alumni ([email protected]) as soon as possible should you wish to embark on an international internship. There are an increasing number of job opportunities available abroad through the Career Services Department, which amongst other things also regularly invites international companies to recruit on the campus at IMI. These opportunities are always subject to a thorough selection process imposed by employers, and will normally be conducted as follows: internship positions will be advertised in advance via the IMI email, Career Services notice board and/or Moodle. Management trainee positions may also be advertised on the IMI Alumni website. students will be asked to apply separately for such positions, by providing either the employer or the relevant member of staff in the Internships and Careers Department with a professional CV including picture, as specified; students may also have to fill in a special application form provided by the companies; screening interviews will often take place over the telephone, via a Skype interview or as indicated by the respective employer. Sometimes interviews may also be conducted either by a staff member in the Internships and Careers Department or a member of academic staff or the recruiting company; and selected students will then be put through to the employer, who will EITHER determine a final selection of students he or she wants to interview over the telephone, Skype or as
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On the last point, in Switzerland, you will have the opportunity to do your internship either in the French or German speaking part. If you wish to undertake an internship in Switzerland, you MUST be studying either French or German or already have an advanced level in one of these languages. As a general rule, students who study French will be placed in the French-speaking part and likewise for German. Exceptions to this rule are only made when students are bi-lingual in both French and German. As a general and crucial issue, remember the importance of languages in your future career. Please note that acquiring German or French language skills is not an option but critical to your internship. Do not expect help or sympathy if you are not able to communicate effectively in your chosen language. As regards International Internships, sometimes the kind of positions available may differ as some companies offer rotational or cross-departmental training, as well as positions in other departments. However, the choice of position depends primarily on the employer requirements and also on your capabilities or experience in the industry.
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69)
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The first course of action should always be to discuss the issue with the school and the employer and try to find a solution which will allow you to proceed with the internship. If you do need to return home for serious personal matters the employer may allow you to take holiday and then return to complete your internship afterwards. Each case will be treated individually. Under no circumstances may you leave your internship without the approval from the Internships and Careers Department and the employer. For overseas placements, it is important that you remain in close contact with the relevant staff handling your internship via email and, if problems occur, that you seek guidance immediately in order to determine the appropriate course of action. Please note: Any student who leaves an internship without the approval of IMI, or who behaves in an unacceptable manner during their internship, will not be assisted with subsequent internships. For internships in Switzerland, the following elements of the contract are set by law and may not be negotiated. Salary: CHF 2168.00 gross Legal deductions: AHV/IV/EO Unemployment insurance ALV Health compensation payment insurance Accident insurance NBU Income tax Food and accommodation The net salary will be around CHF 1'000 to CHF 1200, although students working in more rural locations can sometimes expect to earn a net salary of approximately CHF 1,500 due to cheaper accommodation costs.
Under Swiss law every employee must be covered by personal Swiss medical insurance (see previous section in this handbook on insurance). Please note that it is NOT possible to take out international medical insurance in your home country to cover you for this period. The health insurance premium must be paid in cash for the full internship duration before the internship contract is signed. If your B-permit expires during your internship, you must contact the Internships and Careers Department at least one month before the expiry date to receive the documents
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72) Alumni:
Establishing strong alumni relationships is more important than ever for today's institutions of higher education. Understanding affinity and creating lasting relationships with alumni is critical for building loyalty, increasing involvement and encouraging ongoing giving and support. The Alumni website, www.imi-alumni.com, is open to all graduate students and will enable all our alumni, lecturers, staff and even partners in the industry (hotels, agents) to collaborate more effectively. Once your registration is approved, you are encouraged to subscribe to the Message Boards so that you receive email alerts when new posts are added. Jobs and management training opportunities will be posted on the Alumni website in the Message Board section and you are able to upload your CV onto your profile. Should you require assistance with your job search, the Career Services Department is able to assist you at any point in your career. This is a free service for all IMI Alumni and to take advantage of this service complete the Need Assistance Form on the Alumni website. The Message Board in the Alumni website also regularly updates you on Alumni reunions so that you are able to keep up with the increasing amount of development on-going within IMI. In case you already have or plan to start an alumni chapter in your region, please contact Ms Greta Musu, the Head of Internships, Careers and Alumni, on [email protected] .
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73.2) Appointed representatives: The national groups within the student body shall appoint a representative or representatives to the SRC. All students registered for courses at IMI are entitled to be appointed to the SRC as representative of a national group. The number of representatives appointed by the national groups shall be determined on the basis of (a) 1 representative member for each 10 students belonging to a national group; (b) 1 representative member for each 10 students belonging to the European regional group where not sufficient to confirm appointment under the terms of (a); and (c) 1 representative member for each 10 students belonging to the Rest of the World international group where not sufficient to confirm appointment under the terms of (a). No representative of a national group appointed to the SRC can be a candidate for election to the SRC under the terms of Point 1 above. The Dean and Director of Operations should be notified of the names of appointed representatives no later than the end of week 5 of the semester. 73.3) Voluntary representatives (Events Team): At the commencement of each semester the names of 10 volunteer representatives to serve as members of the SRC will be solicited. Volunteer representatives function to contribute to the discussions of the SRC and to service the SRCs programme of events and functions and such events and functions in the School more widely. 73.4) Rights of representatives: All representatives have the right to attend and speak at SRC meetings. Elected and appointed representatives of the SRC have full and equal voting rights. Voluntary representatives have no voting rights. Only elected representatives are entitled to hold executive offices of the SRC. 74.5) Executive Committee and Offices: The SRC shall have an Executive Committee consisting of at least the following offices chosen from among the elected representatives - President; - Vice-President and Social Events; - Public Relations and Communications Officer - Treasurer and Secretary - up to 2 more Secretaries with specific and named responsibilities may be appointed as determined by the President of the SRC. The President of the SRC shall notify Director of Operations, Mr Caldwell of the names, titles and responsibilities of the post holders. See Appendix 1) for job descriptions of the executive Committee and its Oifficers. When the SRC has been properly constituted it must proceed to prepare for the election of a President. The elected members of the SRC shall assess those of its number who wish to be considered for the role of President. If only one name is forthcoming, that person is
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4.
5. 6.
7.
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APPENDIX 2: DESCRIPTIONS
SERVICE DUTY
SERVICE
AND
HOUSEKEEPING
DUTY
TEAM
JOB
Students responsible All first year students excluding those who live outside School. Please see the notice board for the duty rota. The correct service uniform is to be worn at all times. Time to be present Breakfast 06.30 Dinner 17.45 (weekdays) 17.15 (weekends and public holidays) Brunch 10.15 (Saturday and Sunday) Daily duties to be performed Report to the Duty Manager for a grooming check. Follow the instructions of the Duty Manager in preparing the Main Dining Hall (MDH) for service. Your duties may include any or all of the following. Check all cutlery is polished and cutlery trays are full. Check all the glasses are polished and properly stored outside. Ensure all plates and soup bowls are polished and stacked correctly on buffet counter. Excess polished plates should be stored in the cupboards beside the pot wash. Ensure the Buffet has been fully wiped down and that all work surfaces are clean. Ensure all the student tables are freshly wiped down and clean. Ensure there are the appropriate condiments and that they have been cleaned. Ensure all napkins holders are full (3 separate holders). Ensure you have a back up supply of napkins and they are stored below the buffet. Ensure all trays are polished and that the tray stacker is full. Ensure staff tables are set up in the appropriate manner. 1 window table (furthest from Buffet x 4 covers). Ensure the coffee station and surrounding area is wiped down and clean. Ensure the coffee station is fully set up with sugar, thermos flask (x 2), coffee, milk, plastic spoons and clean cups. All excess cups and saucers are neatly stored in the cupboards beside the pot wash. Ensure sufficient bread is cut for service and backup is stored in the bread drawer. Ensure a plentiful supply of butter in the fridge. Ensure teachers tables have sufficient bread baskets and butter supplies. Ensure teachers tables have sufficient supplies (water, bread basket, butter and condiments). Ensure water and ice tea are on the buffet and back up supplies of ice tea are available. Ensure teachers service station is set up and ready for service. Ensure the lights are on, window blinds at the appropriate level in sunshine and retracted in dull weather.
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HOUSEKEEPING DUTY Students responsible All second year students excluding those living out. Please see the notice board for the duty rota. Uniform must be worn for lunch duty although it is not required for evening duty. Times to be present Weekdays at 12.30 for 30 minutes and at 19.30 for 60 minutes. Weekends at 12.30 for 30 minutes. Lunchtime housekeeping duty The Housekeeping Duty Team should report to reception each day at 12.30 to report in, collect the AM Housekeeping Checklist and enquire if there are any specific tasks to be performed. Materials to assist in your duties will be provided. Duties to be performed include the following. Empty and clean ashtrays in the designated smoking room. Wipe down and clean all tables in the Recreational area. Empty all bins in the toilets off the main reception. Patrol all around the outside of the School building paying particular attention to the main entrance of the school to pick up any items of rubbish including cigarette ends (when weather is inclement, appropriate outdoor clothing should be worn). Use your initiative in cleaning any areas where required. Report any noted breakages or light bulbs not working. Evening housekeeping duty The Housekeeping Duty Team should report to the Head of Duty each evening at 19.30 to report in, collect the PM Housekeeping Checklist and enquire if there are any specific tasks to be performed. The Duty Manager will assign students any of the following duties and ensure they are completed by visually checking the duties first hand. Wipe down and clean all tables in the Recreational area. Sweep, vacuum or wet mop the floor in the Recreational area and reception if required. Sweep the terrace, clean tables and ashtrays (when weather is inclement, appropriate outdoor clothing should be worn). Replenish toilet paper and paper towels in all public toilets on the ground floor. Clean all classrooms, including the computer and laptop rooms by ensuring the floors and tables are clean and the bins are emptied. In all classrooms ensure the windows are shut. In summer ensure that the heating is turned off. Before leaving classrooms ensure the lights are switched off. Report any noted breakages or light bulbs not working.
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Tick Box Meeting Room Checklist 12.30pm Clear any used cutlery, crockery or glassware to SWR Check Meeting table and all surfaces are free from stains Neatly arrange conference room chairs Ensure fresh Milk Jug and creamers are in fridge Check inside of fridge is clean Refresh the Nespresso coffee portions (alert Chef Leonard to any shortages) Ensure 9 polished highball glasses are available Ensure 6 polished Master Lorenzo cups, saucers and teaspoons are available Ensure glass dish containing sugar sachets in full and refreshed Place one full bottle of Sparkling Water in Fridge Place on full bottle of Still Water in Fridge Fill Water Vessel on Nespresso Coffee Machine Empty used sachets and clean the drainage area of the Coffee Machine Ensure Meeting Room Door is locked Swiss Room Checklist Place all used cutlery, crockery and glassware onto glasswash rack Place rack into machine Polish all bar surfaces and coffee machine Polish cutlery, crockery and glassware from machine and place in proper storage area Check fridge has two cartons of milk and available creamers only Remove all other stock to either main kitchen or check with Chef Leonard
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Signature
Author: D&DoPS
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Students responsible All Postgraduate students excluding those living out. Please see the notice board for the duty rota. The correct business dress is to be worn at all duty times. The function of the Shift Manager is to co-ordinate services within the School to ensure customer satisfaction. A Shift Manager must take their responsibilities seriously and be a strong team leader, ensuring that the duty teams carry out and perform their tasks effectively and to specified standards. Duty Managers may contact the Head of Duty or Duty Supervisor for advice and support. Times to be present Monday - Friday Breakfast 06.30 07.30 Dinner 17.30 22.00
Management duties to be performed are as follows. 1 Collect the Duty File Book from reception at the start of your shift. 2. Responsible for ensuring that members of the service and housekeeping teams are present to complete duties. Report on students coming late or not at all to duties. Complete the Daily Attendance of the duty teams. 3. Responsible for ensuring that the service and housekeeping teams have completed all duties required of them on a daily basis. Personally check the restaurant and housekeeping teams work utilizing the respective checklists to ensure everything has been left clean and tidy and the checklists are complete. 4. Complete the MDH checklists prior to and following service and place in Mr. Curries tray in reception (1 sheet per service). 5. On completion of their duties the Duty Team Leaders must report to you that the team have completed their tasks. A Duty Team should not leave until the Shift Manager is satisfied that everything is in order. 6. Telephone Duties: Mon - Fri 19.30 22.00 Sat - Sun 14.00 17.00 and 19.30 22.00 See Answering the telephone below. 7. To report to the Head of Duty on a daily basis regarding the day-to-day running of the school and to undertake any reasonable duties required by the Head of Duty. 8. To supervise the School when the Head of Duty is on their breaks and in case of emergency, to report to the Head of Duty immediately with details of the situation. 9. Complete the Daily Log Book. Maintain logbook to record, for example, activities visitors, illness, breakages, and problems. 10. Ensure that all visitors sign in and out. 11. Ensure that all students respect the rules and regulations of the school. 12. Handover to the duty manager for the next duty period.
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APPENDIX 4: ROOM CHECK FORM Room number: Student name: ______________________ ______________________ Student number: ___________ Course Code: ______
The Housekeeping department has recently conducted a room check in this room, the condition of which is NOT acceptable either in part or the whole room. See table below. Further details can be obtained directly from the Head of Accommodation and Housekeeping at Reception. An immediate reduction in Professional Attitude marks has been recorded and further disciplinary action will be taken if the condition of your room does not improve. In cases where more than 10 marks have been lost, an Additional check will be conducted and improvements MUST be made in order to conform to the standards specified in the below. Lost marks
Criteria assessed 1. Bed is made up 2. Bed sheets are on (except day of linen-change) 3. Ashtrays are empty 4. Windows are closed in winter 5. Clothes properly tidied/stored 6. No clothes drying on the actual balustrade 7. Balcony is clean, any items properly stored 8. Luggage and any items are properly stored 9. Desk/Table is tidied 10. Surfaces (desk/table, shelves, TV, Fridge etc.) are clean, free from dust 11. Toilet articles are properly stored 12. Mirror is clean 13. Sink is clean 14. Shower/bath is clean 15. Refrigerator clean inside and outside 16. No decaying food items in evidence anywhere in the room 17. Floor is clean 18. Lights, TV, Computer and other audio visual equipment are turned off 19. No forbidden domestic items (i.e. cookers) are in evidence 20. No cutlery and crockery from Main Dining Hall 21. No forbidden substances are in evidence
Penalty 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2
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(I.e. spirit alcohol, drugs). Will be taken away! 22. Others: Total Head of Housekeeping Cc: Mr Currie (Professional Attitude mark)
1 1-5 22 - 27
Author: D&DoPS
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