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    All Backups Performed by One Media Server Fail With STATUS 117 Access To Perform The Operation Was Denied

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    jeetmajum007
    The backups from a media server are failing with error status 117. The logs show the media server is connecting to the master server but identifying itself with the wrong host name. Name resolution needs to be fixed on the master server so it can properly identify the media server, and the host name cache on the master needs to be cleared.

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    All Backups Performed by One Media Server Fail With STATUS 117 Access To Perform The Operation Was Denied

    Uploaded by

    jeetmajum007
    246 views4 pages
    The backups from a media server are failing with error status 117. The logs show the media server is connecting to the master server but identifying itself with the wrong host name. Name resolution needs to be fixed on the master server so it can properly identify the media server, and the host name cache on the master needs to be cleared.

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    hj

    Original Title

    All Backups Performed by One Media Server Fail With STATUS 117 Access to Perform the Operation Was Denied (2)

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    The backups from a media server are failing with error status 117. The logs show the media server is connecting to the master server but identifying itself with the wrong host name. Name resolution needs to be fixed on the master server so it can properly identify the media server, and the host name cache on the master needs to be cleared.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    246 views4 pages

    All Backups Performed by One Media Server Fail With STATUS 117 Access To Perform The Operation Was Denied

    Uploaded by

    jeetmajum007
    The backups from a media server are failing with error status 117. The logs show the media server is connecting to the master server but identifying itself with the wrong host name. Name resolution needs to be fixed on the master server so it can properly identify the media server, and the host name cache on the master needs to be cleared.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Problem

    All backups performed by one media server fail with STATUS 117: Access to perform the
    operation was denied

    Error

    At media server, bptm log:


    03:00:43.446 [5996.6060] <2> read_config_file: using 262144 value from C:\Program
    Files\Veritas\NetBackup\db\config\SIZE_DATA_BUFFERS
    03:00:43.446 [5996.6060] <2> io_init: using 262144 data buffer size
    03:00:43.446 [5996.6060] <2> put_long: (11) network write() error: An existing connection
    was forcibly closed by the remote host. ; socket = 812
    03:00:43.446 [5996.6060] <2> set_job_details: Can't send tfile buffer, errno 2
    03:00:43.446 [5996.6060] <16> bptm event_msg_to_monitor: failed to set job_details on
    master server <Master-Server-Name>
    03:00:43.446 [5996.6060] <2> io_init: CINDEX 0, sched Kbytes for monitoring = 20000
    03:00:43.446 [5996.6060] <2> io_set_recvbuf: setting receive network buffer to 1049600 bytes
    ...
    03:00:51.168 [5996.6060] <2> logconnections: BPDBM CONNECT FROM <IP-MediaServer>.52029 TO <IP-Master-Server>.1556 fd = 2800
    03:00:52.978 [5996.6060] <2> db_startrequest: protocol error 1
    03:00:52.978 [5996.6060] <2> db_begin: db_startrequest() failed: Access to perform the
    operation was denied
    03:00:52.978 [5996.6060] <2> db_getIMAGE: db_begin() failed: Access to perform the
    operation was denied
    03:00:52.978 [5996.6060] <2> put_long: (11) network write() error: An existing connection
    was forcibly closed by the remote host. ; socket = 828
    03:00:52.978 [5996.6060] <2> set_job_details: Can't send tfile buffer, errno 0
    03:00:53.197 [5996.6060] <2> vnet_pbxConnect: pbxConnectEx Succeeded
    03:00:53.197 [5996.6060] <2> job_connect: SO_KEEPALIVE set on socket 828 for client
    <Master-Server-Name>
    03:00:53.197 [5996.6060] <2> logconnections: BPJOBD CONNECT FROM <IP-MediaServer>.52030 TO <IP-Master-Server>.1556 fd = 828
    03:00:54.070 [5996.6060] <2> job_connect: Connected to the host <Master-Server-Name>
    contype 10 jobid <54933> socket <828>
    03:00:54.070 [5996.6060] <2> job_connect: Connected on port 52030

    03:00:54.492 [5996.6060] <2> get_long: (1) cannot read (byte 1) from network: An existing
    connection was forcibly closed by the remote host.
    03:00:54.492 [5996.6060] <2> job_monitoring_exex: Failed to get frame type
    03:00:54.492 [5996.6060] <2> job_disconnect: Disconnected
    03:00:54.492 [5996.6060] <2> ConnectionCache::connectAndCache: Acquiring new connection
    for host <Master-Server-Name>, query type 1
    03:00:54.710 [5996.6060] <2> vnet_pbxConnect: pbxConnectEx Succeeded
    03:00:54.710 [5996.6060] <2> logconnections: BPDBM CONNECT FROM <IP-MediaServer>.52031 TO <IP-Master-Server>.1556 fd = 2800
    03:00:56.223 [5996.6060] <2> db_end: Need to collect reply
    03:00:56.332 [5996.6060] <16> get_image_info: db_getIMAGE() failed: Access to perform
    the operation was denied (117)
    03:00:56.332 [5996.6060] <2> bptm: EXITING with status 117 <---------At master server, bpdbm log:
    04:00:51.401 [6248.1252] <2> nbconf_create_authorization_service_rec:
    ../../libvlibs/nbconf_private.c.384: AZ Service Host: <Master-Server-Name>
    04:00:51.401 [6248.1252] <2> nbconf_create_authorization_service_rec:
    ../../libvlibs/nbconf_private.c.385: AZ Service Port: 0 0 0x00000000
    04:00:51.542 [6248.1252] <2> logconnections: BPDBM ACCEPT FROM <IP-MediaServer>.52029 TO <IP-Master-Server>.1556 fd = 516
    04:00:51.651 [6248.1252] <2> db_valid_master_server: <WRONG-Media-Server-Name> is not
    a valid server
    ...
    04:00:52.620 [6248.1252] <2> nbconf_create_authentication_domain_rec:
    ../../libvlibs/nbconf_private.c.261: AT Domain Name: <WRONG-Media-Server-Name>
    ...
    04:00:52.620 [6248.1252] <2> nbconf_create_authorization_service_rec:
    ../../libvlibs/nbconf_private.c.384: AZ Service Host: <Master-Server-Name>
    04:00:52.620 [6248.1252] <2> nbconf_create_authorization_service_rec:
    ../../libvlibs/nbconf_private.c.385: AZ Service Port: 0 0 0x00000000
    04:00:52.761 [6248.1252] <16> process_request: requestor <WRONG-Media-Server-Name>
    is not a valid server for IMAGE request 81
    04:00:52.761 [6248.1252] <2> process_request: request complete: exit status 117 Access to
    perform the operation was denied; query type: 81

    Environment

    Master:
    Windows 2003
    NetBackup 7.1.0.2
    Media:
    Windows 2008
    NetBackup 7.1.0.2

    Cause

    At master server, make sure that reverse name resolution works fine:
    Install_path\veritas\netbackup\bin\bpclntcmd -hn <Media-Server-Name>
    Install_path\veritas\netbackup\bin\bpclntcmd -ip <Media-Server-Name>
    Make sure that Master server can connect to the Media server:
    install_path\netbackup\bin\admincmd\bptestbpcd -client <Media-Server-Name>
    Make sure that Media server can connect to the Master server:
    install_path\netbackup\bin\admincmd\bptestbpcd -client <Master-Server-Name>
    If NBAC is disabled, backups fail with STATUS 37: operation requested by an invalid
    server(37)

    Solution

    Fix name resolution at the master server, then run the following command to remove the host
    name / IP address cache use by NetBackup:
    install_path\netbackup\bin\admincmd\bptestbpcd -clear_host_cache

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