Bachelor of Business Administration Semester 3 Subject Code: BBA302 Subject: Human Resource Management Marks: 140 Q. No.

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Model Question Paper Part A - 1 marks question ( Question 1 to 40)

Who a. among the following is responsible for negotiating collective bargaining agreements with employee unions and associations? a. HR generalist b. Training and development specialist c. Employee relations officer d. Legal officer Which of the following concepts considered employees as the most valuable asset of the organisation? a. Human relation concept b. Paternalism concept c. Humanitarian concept d. Goodwill concept Who among the following are responsible for formulating welfare and personnel policies for workers? a. Labour officers b. Human resource managers c. Financial managers d. Marketing managers Which of the following is concerned with the human relationships within an organisation? a. Production and Operations Management b. Human Resource Management c. Financial Management d. Personnel Management In which of the following forecasting techniques is the top-down or bottom-up approach followed? a. Workload analysis b. Ratio analysis c. Managerial judgement d. Regression analysis _______________ ensures that the organisation keeps moving in its well-defined course despite any retirements/exits. a. Creating highly talented personnel b. Appointing HR managers c. Succession planning d. International strategies

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Which of the following options refer to upgrading of responsibility, scope and challenges to make the job rich in its contents, so that an employee gets more satisfaction while performing that job? a. Job enrichment b. Job simplification c. Job engineering d. Job enlargement Which among the following options provide information about the location, the organisational structure and number of people reporting? a. Organisational information b. Functional information c. Job location d. Degree of supervision Recruitment involves seeking and attracting a pool of people from which qualified candidates for job vacancies can be chosen. Who said this? a. Terry b. Flippo c. Yoder d. Byars and Rue Which of the following recruitment need arises due to the changes in the organisation and its policy? a. Planned b. Anticipated c. Unexpected d. E-recruitment Which of the following is part of the external factors of recruitment? a. HR plan b. Competitors c. Organisational and recruitment policies d. Cost of recruitment Which of the following tests duplicate the activities and problems that employees face in their work? a. Achievement test b. Case study test c. Simulation test d. Polygraph test _________________ is a test that helps predict job performance of an incumbent. a. Validity b. Perception c. Reliability d. Fairness Which of the following are common in organisations, where the interviewer is seen to be rude or aggressive? a. Polygraph tests b. Reference check c. Medical examination d. Stress interviews

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_______________ is given by the HR department or supervisor to ensure that all issues have been clarified to the employee and that all queries have been answered properly. a. General induction b. Serial induction c. Specific induction d. Follow up induction Which of the following induction techniques helps to change the old mind-set of the new member so that a new set of values and norms can be taught easily? a. Disjunctive Induction b. Formal Induction c. Divestiture induction d. Collective Induction

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________ is a planned process to modify attitude, knowledge or skill behaviour through learning experience to achieve effective performance in an activity or range of activities. a. Induction b. Training c. Recruitment d. Selection __________________ analyses how well the individual employee is doing the job as well as areas of improvement. a. Training need analysis b. Task analysis c. Man analysis d. Organisational analysis While training is an event and focuses on short-term goals of the organisation, __________________ is a process and focuses on the long term goals of the organisation. a. Selection b. Development c. Induction d. Recruitment

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________________ is an unplanned, informal way of training where supervisor tells the method of doing a particular job. a. Job instruction training b. Apprenticeship c. Coaching d. Mentoring _____________________ prepares the employees to perform in the areas other than their regular work. a. Diversity training b. Cross functional training c. Literacy training d. Team training

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In which of the following kinds of bias, the rater looks at one trait of the person and neglects other aspects? a. Error of central tendency b. Leniency and strictness c. Halo effect d. Recency error

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_________ is a method of evaluating the behaviour of employees in a work place in both quantitative and qualitative aspects of job performance. a. Training b. Performance appraisal c. Recruitment d. Selection ________________________ is used when motive of appraisal is executive development. a. 360-degree appraisal b. Self-appraisal c. Appraisal by results d. Assessment Centre Which among the following is a combination of the rating scale and critical incident technique of employee performance evaluation? a. Behaviourally Anchored Rating Scales b. Human Asset Accounting Method c. Assessment Centre d. Straight Ranking Method

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A ______ is the amount paid to the worker to ensure at least the bare sustenance of life and also to preserve the efficiency in work. a. Fair wage b. Living wage c. Minimum wage d. Subsistence wage Which wage system does not provide for any incentive for high productive workers? a. Incentive wage plan b. Piece rate c. Time rate d. Wage and salary survey Which theory states that labour is considered as a commodity that can be purchased by paying the subsistence wage? a. Residual claimant theory b. Subsistence theory c. Surplus value theory of wages d. Marginal productivity theory In which of the following wage fixations is the quality of work compromised? a. Time rate b. Wage and salary survey c. Incentive wage plan d. Piece rate

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Who said that profit-sharing is an arrangement by which employees receive a share, fixed in advance of the profits? a. F.W.Taylor b. H.L.Gantt c. Prof. Seager d. James Rowan Which among the following plan provides for two piece rate systems? a. Taylor's Differential Piece Rate Plan b. Merries Multiple Piece Rate System c. Gantt Task and Bonus Plan d. Emersons Efficiency Plan

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In which plan is the minimum premium 33.33 per cent of the time saved? a. Bedeaux Point Plan b. 100 Per Cent Time Premium Plan c. Rowan Premium Plan d. Halsey Premium Plan

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Which of the following types of counselling is neither counselee-centred nor counsellor-centred? a. Non-directive counselling b. Directive counselling c. Participative counselling d. Professional counselling Red hot stove rule draws a comparison between hot stove and _____________________. a. Discipline b. Grievance c. Counselling d. Employee relations Which of the following is an objective of employee counselling? a. Grievances related to work timing, shifts and schedules. b. Grievances related to inadequate wages, incentives, increments and unfair compensation offered to other employees. c. Better understanding of oneself. d. Proper formulation and communication of rules. Which of the following forms of discipline encourages employees to follow rules and regulations? a. Corrective discipline b. Positive discipline c. Negative discipline d. Preventive discipline

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Which of the following are the pre-requisites of a grievance procedure? a. Simple and expeditious b. Equal treatment c. Written mode of communication d. Recognition of employee associations

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In which of the following phases workers exercise some influence in decision-making? a. Consultation b. Domination c. Delegation d. Participation In which of the following stages will the organisational environment supports employee to participate in major issues of the organisation? a. Stage 1 b. Stage 5 c. Stage 3 d. Stage 2 On which of the following options is the selection criteria primarily based in domestic HRM? a. Language skills b. Ability to work in different time schedules c. Job requirements d. Cultural sensitivity

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Part B - 2 marks question ( Question 41 to 60) 41.

Consider the below mentioned statements: 1. HR managers must ensure that the employees are provided with cultural sensitivity training. 2. What is acceptable in one nation may be viewed as offensive in another nation. State True or False: a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False Which of the following are challenges in international HRM? 1. Managing human resources 2. Risk exposure 3. More External Influences 4. Maintaining Uniformity and Fairness a. Options 1 & 2 b. Options 1 & 4 c. Options 1 & 3 d. Options 2 & 3 Which among the following is the correct order of degree of empowerment stages? a. Domination->Consultation->Participation->Delegation b. Consultation->Participation->Delegation->Domination c. Participation->Delegation->Domination->Consultation d. Delegation->Domination->Consultation->Participation

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Which of the following are the major differences between domestic and international HRM? 1. More involvement in employees personal lives 2. Adapt and modify functions according to the country 3. The need for a broader perspective 4. Maintaining parent to off-shore relationships a. Options 1 & 4 b. Options 1 & 2 c. Options 1 & 3 d. Options 2 & 3 Which of the following are hurdles in the implementation of empowerment in India? 1. Prevalence of illiteracy. 2. Discovering and utilising latent human resource 3. Prevalence of complex working conditions. 4. Encourages implementation of innovative ideas and concepts a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 Which among the following organisational disciplines emphasises the concept of self-discipline? a. Preventive, positive b. Positive, corrective c. Corrective, negative d. Preventive, negative

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Which of the following are the features of HRM? 1. Future oriented 2. Auxiliary service 3. Welfare oriented 4. Inter-dependent function a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 Consider the below mentioned statements: 1. If an employee is to be punished for not producing the standard number of units then the supervisor should first determine whether such standard was attainable or not. 2. A complaint against a particular employee or supervisor or subordinate is an objective for employee counselling. State True or False: a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False

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49. Which among the following incentive plans are piece rate based?
a. Taylors Differential Piece-Rate Plan, Merries Multiple Piece Rate System b. Employee Stock Options Plan, Profit Sharing c. Co-Partnership System, Accelerating Premium Systems d. Emersons Efficiency plan, Gantt Task and Bonus Plan

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Which of the following are the important functions of human resource management? 1. Analysing skills of employees 2. Reducing conflicts through trainings 3. Providing basic amenities like rest rooms 4. Acting as spokesperson between management and workers a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 Which of the following are the features of an effective incentive plan? 1. The plan should be properly communicated to all employees. 2. Guaranteed base wage 3. Motivates employees to put in their best efforts 4. Easy calculation of earnings a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3 The focus of training is the _____________ while the focus of development is the _________________. a. Organisation, employee b. Selection, organisation c. Recruitment, employee d. Job satisfaction, individual Which of the following are factors that influence wage fixation? 1. Technological developments 2. Supply and demand of labour 3. Cost-effective 4. Stable wage plan a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

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Consider the below mentioned statements: 1. In off-the-job training, the learning from the training is put into practice after the trainees come back to their work areas. 2. Off-the-job training is mostly used for training non managerial employees as there is close monitoring and evaluation of the training. State True or False: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True Which of the following options are traditional assessment methods? 1. Assessment Centre 2. Graphic Rating Scales 3. Critical Incidents 4. Forced Choice Method a. Options 1, 2 & 3 b. Options 2, 3 & 4 c. Options 1, 2 & 4 d. Options 1, 2, 3 & 4 Consider the below mentioned statements: 1. The purpose of having induction is to reduce start-up costs. 2. The purpose of induction is to load the new hire with plenty of work in the initial days. State True or False: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True Which of the following options is true for selection? 1. Consumes less time 2. Complicated process 3. Follows recruitment 4. Negative approach a. Options 1, 2 & 3 b. Options 2, 3 & 4 c. Options 1, 2 & 4 d. Options 1, 2, 3 & 4 Consider the below mentioned statements: 1. The recruitment policy of any organisation is derived from its personnel policy. 2. Anticipated recruitment is a need which arises due to sudden deaths, resignations, accidents or illness. State True or False: a. 1-True, 2-True b. 1-False, 2-True

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c. 1-False, 2-False d. 1-True, 2-False Which of the following is part of behavioural specifications? 1. Judgments 2. Emotional stability 3. Values and attitudes 4. Good interpersonal relationships a. Options 2 & 4 b. Options 1 & 3 c. Options 3 & 4 d. Options 1 & 2 Which of the following is true for human resource planning? 1. Human resource planning helps in identifying redundancies and also in providing alternative employment. 2. Human resource planning helps in preventing shortages by developing appropriate retention strategies. State true or false: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True

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Part C - 4 marks question ( Question 61 to 75) 61.

Match the following sets: Part A 1. HR generalist 2. Individual level benefit of HRM 3. Succession planners 4. HR specialist Part B A. Promotes delegation and cooperation among people. B. Assess who among the employees would best fit the higher roles. C. Act as compensation analyst. D. Backbone of HR operations. a. 1D, 2A, 3B, 4C b. 1A, 2C, 3D, 4B c. 1B, 2C, 3D, 4A d. 1C, 2A, 3B, 4D Assume you are the HR manager of your firm. Your firm has a vacancy for the post of personnel manager. The management has asked you to recruit a personnel manager. You have gathered the requirements, educational qualification and all other details. During the process of interview what criteria would you expect in the applicants? 1. Ability to act as spokesperson for workers. 2. Ability to make a choice as to which issues have to be brought before management. 3. Ability to provide trainings.

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4. Ability to understand concerns and administering them properly. a. Options 1, 3 & 2 b. Options 2, 3 & 4 c. Options 1, 2, 3 & 4 d. Options 1, 2 & 4 Consider the below mentioned statements: 1. The retention plan indicates the number and type of people to be hired. 2. Internal sources include employment agencies, technical and educational institutes, labour unions, application files, other sources. 3. Regression analysis is similar to both trend and ratio analyses. 4. Workload analysis technique is suitable where the estimated work-load is easily measurable. State True or False: a. Statements 1 and 2 are true. b. Statements 2 and 3 are false. c. Only statement 4 is true. d. Statements 3 and 4 are true. Match the following sets: Part A 1. Job title 2. Job statement 3. Job relationship 4. Job rotation Part B A. How it relates to other positions B. To whom the person reports C. Opportunity to perform different jobs to increase skills D. Positions, major and minor duties a. 1B, 2D, 3A, 4C b. 1A, 2C, 3D, 4B c. 1B, 2C, 3D, 4A d. 1C, 2A, 3B, 4D Consider the below mentioned statements: 1. Organisations with a philosophy of developing their human resources and of providing opportunities for growth favour external recruiting policies. 2. Private employment search firms covers all establishments in public sector and non-agriculture based private establishments who employee 25 and more employees. 3. Legislations such as the Factories Act 1948, the Apprentices Act 1961 defines the guidelines of recruitment, such as children below 14 years cannot be hired. 4. More women have started working, so giving equal employment opportunities have become more challenging for recruiters. State True or False: a. Statements 1 and 2 are true. b. Statements 1 and 3 are false. c. Only statement 4 is true.

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d. Statements 3 and 4 are true.

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Match the following sets: Part A 1. Graphology test 2. Success of selection tests 3. Perception 4. Application blank Part B A. Based on the physical appearance. B. Records personal and professional details of the applicant. C. Assess the persons personality through handwriting. D. Depends upon the quality and abilities of the candidates. a. 1B, 2D, 3A, 4C b. 1A, 2C, 3D, 4B c. 1B, 2C, 3D, 4A d. 1C, 2D, 3A, 4B Assume you are a new employee in a software company. You have undergone a generic collective induction with a couple of other new entrants. You are told about the organisation and certain policies. However, there are certain issues you are not sure about your work. What concerns would you place before the concerned person to clarify your doubts? 1. Information about Medical benefits, fringe benefits. 2. A tour of the organisation and employee facilities. 3. Project overview. 4. Discipline and grievance procedures. a. Options 1, 3 & 4 b. Options 1, 2 & 4 c. Options 2, 3 & 4 d. Options 1, 2, 3 & 4 Consider the below mentioned statements: 1. The number of characteristics in an appraisal can vary from one to one hundred. 2. If the contribution and ability of a person is not appraised well, then it may be demotivating and put a negative impact on the self-esteem of the appraisee. 3. Assessment Centre is a subjective method of evaluation. 4. Human Asset Accounting Method was first coined by Peter Drucker as a means of building team work. State True or False: a. Statements 1 & 4 are false. b. Statements 1, 3 & 4 are true. c. Statements 1& 2 are true. d. Statements 1, 2 & 3 are false.

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Assume you are a trainer in a software company. You are given a task of training a couple of new entrants. What is the systematic process that you would follow to train them? 1. Selecting training methods-->Conduct training program --> Evaluation 2. Conduct training program--> Selecting training methods-->Evaluation 3. Evaluation--> Selecting training methods-->Conduct training program 4. Conduct training program--> Evaluation-->Selecting training methods a. Statement 1 is true. b. Statement 2 is true. c. Statement 3 is true. d. Statement 4 is true.

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Assume you are the HR manager of a cargo company. You follow piece rate wage system to provide wages to workers. There are two different units of work for which you pay, Unit A= INR 8 and Unit B= INR 12. How will you calculate the worker's daily wage for these two units? 1. Record the number of units of work done for Unit A and Unit B per day. 2. Calculate UnitA= No. of Units of Unit A *8, Unit B= No. of Units of Unit B*12. 3. Calculate UnitA= Time worked on Unit A*8, Unit B= Time worked on Unit B*12. 4. Add the resultant Unit A and Unit B to get the amount of wage per day. a. Unit A=160, Unit B=192, Total Wage = INR 352 b. Unit A=64, Unit B=96, Total Wage = INR 160 c. Unit A=64, Unit B=192, Total Wage = INR 256 d. Unit A=160, Unit B=96, Total Wage = INR 256 As a manager of a manufacturing company you know that a proper approach to incentive process requires a proper incentive plan. You want to implement a well-structured Halsey Premium Plan to calculate the bonus. Assume the standard time is 8 hours, number of units to be completed is 20 units and the hourly pay is INR 45. Suppose Mr A completes the 20 units in 5 hours, how would you calculate the bonus based on the Halsey Premium Plan? 1. Calculate standard wage for 8 hours as 8 x 45 = 360 2. Calculate the number of hours saved as 8 - 5 = 3 3. Bonus payable to Mr A is 33.33% x 3 x 45 = INR 44.99 4. Bonus payable to Mr A is 3/8 x 5 x 45 = INR 84.375 a. Options 2, 3 & 4 b. Options 1, 2 & 4 c. Options 1, 2 & 3 d. Options 1, 3 & 4 Consider the below mentioned statements: 1. Counselling seeks to assist the individual to make their own decision from among the choices available to them. 2. Preventive discipline forces people to obey the orders and perform their task according to the rules and regulations of the organisation. 3. The organisational and personal values and principles of the employees must not be in conflict as this will lead to discontent among the employees. 4. Corrective discipline focuses on rewards, appreciation, incentive payments and promotions to motivate employees. State True or False:

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a. Statements 1 and 3 are true. b. Statements 1, 2, 3 and 4 are true. c. Only statement 4 is false. d. Statements 2, 3 and 4 are false.

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Match the following sets: Part A 1. Domination 2. Consultation 3. Participation 4. Delegation Part B A. Become answerable and accountable among themselves B. Take no initiative, make no decisions C. Become partners in decision making D. Workers come up with their views and opinions a. 1B, 2A, 3D, 4C b. 1A, 2C, 3D, 4B c. 1B, 2C, 3D, 4A d. 1B, 2D, 3C, 4A Consider the below mentioned statements: 1. Analysing the challenges and initiatives taken up by the HR departments across the organisation can also call for expert knowledge in the area. 2. The HR department is responsible for the safety of all the employees in the parent and off-shore organisations. 3. To send employees from one country to another requires a lot of careful planning and convincing. 4. In domestic business the company has to follow the guidelines of the governments of the host countries. State True or False: a. Statements 1, 2 and 3 are true. b. Statements 1, 2, 3 and 4 are true. c. Only statement 4 is false. d. Statements 2, 3 and 4 are false. Assume you are the personnel manager of a chemical company. The workers in your company complain about safety measures and health concerns due to lack of proper facilities. What are the steps you must take to ensure proper facilities to them? 1. Ensuring that the machines are adequately fenced, rooms are well ventilated, etc. 2. Provides for fringe benefits that may not be monetary such as petrol allowance and telephone allowance. 3. Provide hand gloves, face masks etc. to the workers who directly work with chemicals. 4. Ensure welfare of the workers by providing for a doctor in case of sudden emergency. a. Options 1, 2 & 3

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b. Options 1, 2 & 4 c. Options 2, 3 & 4 d. Options 1, 3 & 4