Scribd Logo
Upload

Welcome to Scribd!

  • 44 views

    E-Governance and Service Delivery Innovations in Malaysia: An Overview

    Uploaded by

    Tey Ming Ren
    - Malaysia has implemented various e-governance initiatives to improve public service delivery and spur economic development, including e-Services, e-Syariah, and e-Tanah to provide online government services. - However, issues remain like lower digital literacy, lack of trust in online security, and high turnover of skilled government IT staff which pose ongoing challenges to further advancing e-governance in Malaysia. - While progress has been made, continuous efforts are still needed to address challenges and fully realize the goals of improved governance and economic competitiveness through expanded digital transformation of government services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    E-Governance and Service Delivery Innovations in Malaysia: An Overview

    Uploaded by

    Tey Ming Ren
    44 views12 pages
    - Malaysia has implemented various e-governance initiatives to improve public service delivery and spur economic development, including e-Services, e-Syariah, and e-Tanah to provide online government services. - However, issues remain like lower digital literacy, lack of trust in online security, and high turnover of skilled government IT staff which pose ongoing challenges to further advancing e-governance in Malaysia. - While progress has been made, continuous efforts are still needed to address challenges and fully realize the goals of improved governance and economic competitiveness through expanded digital transformation of government services.

    Original Description:

    how to pay dbkl saman online

    Original Title

    2010.12.11.Cpp.sess3.b4.Siddiqui.e.gov.Service.malaysia

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    - Malaysia has implemented various e-governance initiatives to improve public service delivery and spur economic development, including e-Services, e-Syariah, and e-Tanah to provide online government services. - However, issues remain like lower digital literacy, lack of trust in online security, and high turnover of skilled government IT staff which pose ongoing challenges to further advancing e-governance in Malaysia. - While progress has been made, continuous efforts are still needed to address challenges and fully realize the goals of improved governance and economic competitiveness through expanded digital transformation of government services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views12 pages

    E-Governance and Service Delivery Innovations in Malaysia: An Overview

    Uploaded by

    Tey Ming Ren
    - Malaysia has implemented various e-governance initiatives to improve public service delivery and spur economic development, including e-Services, e-Syariah, and e-Tanah to provide online government services. - However, issues remain like lower digital literacy, lack of trust in online security, and high turnover of skilled government IT staff which pose ongoing challenges to further advancing e-governance in Malaysia. - While progress has been made, continuous efforts are still needed to address challenges and fully realize the goals of improved governance and economic competitiveness through expanded digital transformation of government services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    E-Governance and Service Delivery Innovations in Malaysia: An Overview

    Dr Noore Alam Siddiquee Senior Lecturer Dept. of Politics & Public Policy Flinders University Adelaide, Australia
    The views expressed in this presentation are the views of the author and do not necessarily reflect the views or policies of the Asian Development Bank Institute (ADBI), the Asian Development Bank (ADB), its Board of Directors, or the governments they represent. ADBI does not guarantee the accuracy of the data included in this paper and accepts no responsibility for any consequences of their use. Terminology used may not necessarily be consistent with ADB official terms.

    Introduction
    ICT application- a leading feature of public service today

    ICT offers immense prospect to improve service delivery & overcome the limitations of traditional bureaucracies It also offers innovative solutions to governance problems
    It supports national economic objectives and MDGs As such, it has enjoyed growing popularity all over the world

    The Malaysian Scene


    Malaysia has followed the global trend of e-government

    Established the MSC in 1996 to spur the ICT application


    E-government is among the leading flagship projects of the MSC Twin goals of MSC : to reinvent the service delivery and to catalyze the development of ICT as the leading sector of the economy

    Concerted efforts made by government have produced a large number of e-projects with significant innovations in various spheres

    E-Services
    PSN introduced in the early 1990s- the precursor of e-Services It is aimed at enhancing the access to services by providing services and info anywhere and anytime It offers one-stop service windows for a range of services Initially driving licences, summons services and utility bills services were made available in Klang Valley areas Subsequently other services offered by a range of agencies are integrated to allow convenient access to service users Renewal of driving licenses, RTD and DBKL summons check and payment, utility bills check and payment and various legal documents are now available Citizens are provided with a choice of multiple delivery channels and access to 24X7.

    E-Syariah
    Introduced to upgrade the quality of services offered by syariah courts It consists of various modules. However e-syariah portal has come to be recognized as the best service delivery innovation In operation since 1995 the portal offers a number of services electronically and growing number of people Linked to syariah courts across the country it allows all relevant parties including to file suits and affidavits online, get hearing dates and follow-up the status of cases It also acts as one-stop counter on all matters of judiciary allowing the people to calculate faraid, download forms and refers to laws re court admn.

    E-Tanah
    Aimed at convenient services to citizens relating to land administration Intended to be one point of contact at the same time making land related info and services available online Led to cost-effective and quality services in all matters of land administration Started as a pilot project in Penang, rolled out later in two other states Plans are underway to expand to all other states

    E-Perolehan
    Designed to streamline the public procurement system It allows both suppliers and the government to conduct all procurement activities electronically It supports entire procurement cycle from alert notification to final payment to successful bidders Marks a major shift in public procurement in Malaysia

    E-Bario
    An attempt at bridging digital divide Aimed at connecting the remote and marginalized Bario community to IT Computer labs established at local schools

    A telecentre was established with 4 computers


    Diegel generator was used to power computers at school and solar power was used for telecentre Internet access was provided with VSAT Project produced promising results. Received local and international awards.

    E-KL
    Demands of gloalisation and national competitiveness as drivers Integrated and connected Klang Valley
    Service delivery across agencies, it relates sharing of information among govt agencies A number of innovations introduced MyBayer online payment gateway MyForms MySMS15888

    Observations
    New mode of governance
    One-stop service counters and easy access Improved efficiency and transparency Enhanced access to disadvantaged groups

    Supports economic goals & competitiveness

    Issues/Concerns
    Still at the early stage of implementation
    Lower levels of trust and security concerns Digital divide has remained a serious challenge Some programs not fully utilized, others are not userfriendly High turnover of skilled and experienced staff

    Together with other problems they pose a huge challenge

    Conclusion
    Malaysia among the leaders in developing world Made some inroads- but still long way to go There is hardly any short-cuts Requires continuous drive to identify and tackle challenges/pitfalls There is no shortage of resolve and enthusiasm to carry the task forward.

    You might also like