09

EMPLOYEE
HANDBOOK
EMPLOYEE HANDBOOK [Type text]
EMPLOYEE HANDBOOK [Type text]
The purpose of this handbook is to provide quick and easy reference to
all employees regarding the companys vision, mission and values,
general terms of employment, benefits, entitlements, policies and rules
and regulations.
This handbook is applicable to all employees of any of the related
associate or subsidiaries in the Company.
This handbook is the property of ABC. It should be treated as a rivate !
Confidential document solely for employees o"n reference
The Contents in the Articles are not intended to be e#haustive. It is purely
a summary of information and is not intended to represent contracted
terms of employment.
$o part of this handbook should be altered and%or reproduced in any form
or by any process "ithout prior "ritten permission from the &anagement.
The Company reserves the right to introduce, modify or nullify any terms,
conditions and rules set out in this handbook at any time, "ithout notice
and "ithout disclosure of reasons if it deems fit. In the event of dispute
arising due to interpretation of the contents, the Companys decision shall
be final.
Any statutory matters not covered by this handbook shall be referred
under the relevant statutes.
Objective of the Handbook
Our vision
EMPLOYEE HANDBOOK [Type text]
To be the most professional and efficient executor among retail groups.
In ABC to be the number ! specialt" baker" in the #orld
In ABC$ to fill the gaps in suppl" chain re%uirement
To &'A$ TH' ('TAI& I)$*+T(, #ith a strong foundation of people-
s"stem and kno#ledge in professionall" advanced and innovative
business execution
In ABC to provide complete #orld class range of baker" and
confectionar" products at all times
In ABC$ to provide outstanding- complete and innovative suppl"
chain solutions
In ABC$' to &ead the Coffee and Caf. Industr"
Our mission
Our corporate values
EMPLOYEE HANDBOOK [Type text]
'e live by the rule of 'xcellence in 'ver"thing /e $o. This is our
"ay.
'e make sure /e 0no# /hat to $o, and then $o /hat /e kno# in
the best "ay possible every time, every"here.
'e believe in (espect for )veryone, *onesty in )verything 'e do,
and professionalism in Thoughts, +eelings, and Actions.
'e love our ,uests, our roducts, our 'ork, and our -ives as
&embers of the Team. This love is evidenced by our .+ervice #ith a
+mile..
'e use Triple H "hich integrates the combined unique po"ers of our
.Head- Heart- and Hand. as responsible and caring people in
everything "e do for our ,uests, our Team &embers, our Company,
and our Community.
ABC CA12 3hilosoph"
4odel
EMPLOYEE HANDBOOK [Type text]
To &'A$ the Coffee and Caf. Industr" b"
$iscovering the ne#- reinventing the old
3reserving the coffee culture 5 traditions
6uaranteeing our customers around the globe the
ultimate coffee experience
*pholding our commitment to maintain the ver" highest
standards in Quality Service, Cleanliness and Trustworthy
business practices
Quality products
Excellent Service
1
st
Place Experience
C&A*+
'
IT'4 3A6'
ABC. CA12 Business 4odel
Table of Content
EMPLOYEE HANDBOOK [Type text]
i 3reamble
ii $efinitions
!.7 'mplo"ment
/./ 0ffer of )mployment
/.1 )mployee (ecords
/.2 )mployee Category
/.3 robation ! Confirmation
/.4 'orking *ours ! 5ays
/.6 (est *ours ! &eal )ntitlement
/.7 0vertime
/.8 (est 5ay 'ork ! (est 5ay 0vertime
/.9 ublic *oliday
/./: (esignation ! Termination
/.// Attendance ! unctuality
8.7 (ules 5 (egulations
1./ &isconduct
1././ Class A 0ffences ; &a<or &isconduct
1./.1 Class B 0ffences
1./.2 5isciplinary actions
1.1 Confidentiality
1.2 Conflict of Interest
1.3 =erious ecuniary )mbarrassment
1.4 Conduct at 'ork
1.6 Alcohol ! 5rugs
1.7 =moking
1.8 Corruption
1.9 =tock%Cash &issing
1./: -ateness penalty
9.7 +alar" Administration
2./ =alary scale
2.1 =alary revie"
2.2 ayroll period
2.3 =tatutory Contributions
2.4 romotion
2.6 erformance Appraisal
:.7 &eave 'ntitlement
3./ Annual -eave
3.1 =ick -eave
3.2 *ospitali>ation -eave
3.3 &aternity -eave
3.4 aternity -eave
3.6 Bereavement -eave
3.7 ?npaid -eave
;.7 4edical Benefits 5 Insurance
4./ &edical e#penses
4.1 *ospitali>ation ! =urgical
4.2 5ental Benefit
EMPLOYEE HANDBOOK [Type text]
4.3 ,roup ersonal Accident Insurance
<.7 Business Travel
6./ etrol Card%-imit
6.1 Company Car
6.2 Car &aintenance
6.3 Travelling Allo"ance
6.4 &ileage
6.6 &ode of Travelling
6.7 =ubsistence Allo"ance
6.8 Accommodation
6.9 -aundry Allo"ance
=.7 Other Benefits
7./ =taff Amenities
7.1 =taff 5iscounts
7.2 =taff -oan
7.3 *ostel
7.4 Bonus
7.6 Transfer ! (elocation
7.8 &ulti =tore Allo"ance
7.9 )ntertainment
7./: &obile hone
7.7 A"ard ! (ecognition
>.7 6rooming 5 *niform
8./ )ligibility for ?niform
8.1 dc CA+@ 0perations ,rooming (equirement
8.1./ ?niform =upply
8.1.1 ,rooming =tandard ; 5ress Code
8.1.2 ,rooming =tandard ; ersonal Appearance
8.2 Bakery ! Cos ,rooming (equirement
8.3 A( =upply Chains ,rooming (equirement
8.4 A( (etails ,rooming (equirement
?.7 &earning 5 $evelopment
!7.7 +afet" 5 +ecurit"
/:./ +irst Aid ! &edical Attention
/:.1 Incident (eporting
/:.2 ,eneral =afety ,uideline
/:.3 ,eneral =ecurity ,uideline
/:.4 +ire revention
/:.6 Burn revention
/:.7 (obbery revention
!!.7 1O(4+
//./ =taff ersonal 5ata
//.1 Acceptance of )mployment
//.2 Authori>ation to credit salary via bank
//.3 Insurance nomination form
//.4 $on disclosure agreement
//.6 Cashiers responsibilities
//.7 Cash handlers responsibilities
//.8 =taff Inventory (ecord
//.9 =taff ?niform (ecord
EMPLOYEE HANDBOOK [Type text]
//./: Accountability ackno"ledgement
!8.7 A33')$I@
!8.! 'mplo"ee 6rading Table
EMPLOYEE HANDBOOK [Type text]
Preamble
/. The Terms and Conditions of =ervice contained in this handbook
are applicable to all employees in ABC ! its subsidiaries and
associate companies.
1. 'here it is found that any provisions contained herein is
materially incongruent "ith the norms of the industry in "hich
the Company operates, that provision may be modified in "riting
at the entire discretion of the Top &anagement to meet the
peculiarities of the Company.
2. In compiling these Terms ! Conditions, the Company takes the vie"
of the total benefits afforded by the packages. It is,
therefore, inappropriate to consider any term and condition in
isolation.
3. The Terms and Conditions as contained herein should be
interpreted as guidelines only. ,reat care has been taken in the
formulation of the Terms and Conditions and should have general
applicability in ma<ority of cases. 'here departures from these
guidelines are deemed necessary, the matter should be
e#ceptionally taken up "ith the Top &anagement or his delegated
authorities "ith full <ustification on a case to case basis "ho
shall then decide depending on the merit of each case.
4. The Top &anagement or its delegated authorities may, at its
entire discretion and at any time, vary, modify, annul and add to
any Terms and Conditions of service contained in this handbook
and may issue circular, directives, rules, regulations or other
instruction pertaining to the above from time to time. -ike"ise,
employees are e#pected to make reference to the *uman (esource
5epartment from time to time on the latest updates%changes.
6. This handbook shall be effective from Buly /, 1::9 and shall
supersede all other Conditions of =ervice issued by the Company
unless other"ise specified before the abovementioned date and
shall render any Terms and Conditions of =ervice issued in the
form of circular, individuals letters, practices before the
above mentioned date null avoid.
Definition
This )mployee *andbook of the Company is made on the 5AT) by ABC.
The Company is incorporated in &alaysia, and is a subsidiary of ABC
International.
EMPLOYEE HANDBOOK [Type text]
CCompany C means either one or more of the follo"ing companiesD
aE ABC (etail =dn Bhd
bE ABC =upply Chain =dn Bhd
cE ABC5 =dn Bhd
dE ABC CafF Coffee =dn Bhd