This document contains an audit report for an outlet with an overall rating score of 89.65%, slightly higher than the previous audit score of 88.65%. It evaluates various categories related to personal appearance, outlet appearance and maintenance, documentation, and different service areas. Several staff members were asked about sold out items and received correct responses. Food preparation and storage areas were found to be clean and organized with proper labeling and fresh ingredients. Waiting times for customer orders were within standards.
This document contains an audit report for an outlet with an overall rating score of 89.65%, slightly higher than the previous audit score of 88.65%. It evaluates various categories related to personal appearance, outlet appearance and maintenance, documentation, and different service areas. Several staff members were asked about sold out items and received correct responses. Food preparation and storage areas were found to be clean and organized with proper labeling and fresh ingredients. Waiting times for customer orders were within standards.
This document contains an audit report for an outlet with an overall rating score of 89.65%, slightly higher than the previous audit score of 88.65%. It evaluates various categories related to personal appearance, outlet appearance and maintenance, documentation, and different service areas. Several staff members were asked about sold out items and received correct responses. Food preparation and storage areas were found to be clean and organized with proper labeling and fresh ingredients. Waiting times for customer orders were within standards.
This document contains an audit report for an outlet with an overall rating score of 89.65%, slightly higher than the previous audit score of 88.65%. It evaluates various categories related to personal appearance, outlet appearance and maintenance, documentation, and different service areas. Several staff members were asked about sold out items and received correct responses. Food preparation and storage areas were found to be clean and organized with proper labeling and fresh ingredients. Waiting times for customer orders were within standards.
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The document outlines an audit report for a food outlet, assessing different areas like personal appearance, cleanliness, food quality and service.
Several areas of the outlet were audited including general categories, host/cashier section, server/runner section, bar section and cold kitchen.
Some issues found included rubbish bins without covers, cleaning tools not properly stored, chawanmushi base not following shelf life and communication book not being signed by all staff.
Auditor's Name: Outlet: Date: Time:
Rating Score : 89.65%
Previous Audit Score : 88.65% 95% - 100% A 81% - 94.99% B B Below 80.99% C NO CATEGORIES BREAKDOWN WEIGHTING 1 GENERAL CATEGORIES TOTAL 20% a Personal Appearance 4.50/5% b Outlet Appearance 5/5% c Outlet Maintenance 5/5% d Outlet Documentation 4.33/5% 2 SECTION CATEGORIES TOTAL 80% a Host and Cashier Section 31.66/35% b Server and Runner Section 29.16/35% c Runner Section 5/5% d Bar Section 5/5% Audit Service Areas GENERAL CATEGORIES A No Key Result Areas Standard Rating Rating 5 Ask staff sold out item. Select 5 staff Staff name: ________________________ (correct/wrong) Staff name: ________________________ (correct/wrong) Staff name: ________________________ (correct/wrong) Staff name: ________________________ (correct/wrong) Staff name: ________________________ (correct/wrong) weighting:0.5% Remarks: _________________________________________________ 3 3 Service managers and staff punctual to work as per staff schedule weighting:0.25% . Remarks: _________________________________________________ 3 4 Service managers and staff for break come back on time weighting:0.25% Remarks: _________________________________________________ 3 STANDARD OUTLETS AUDIT SYSTEM PERSONAL APPEARANCE 1 Service managers and staff grooming and cleanliness during duties. 1.mgrs - hair, black jacket, name tag (standard font), short fingernails, no ring/earring except female; one pair stud earring is allowed, long black pants, black socks and shoes. 2.staff - hair, kimono shirt, name tag (standard font), service apron, short fingernails, no ring/earring except female one pair stud earring is allowed, black socks and shoes. Total Score: ____________ weighting:1% Remarks: _______________________________________________________________ 3 2 Floor plan is used. All employees are followed the floor plan weighting: 0.25% Remarks: _________________________________________________ 3 A3 COLD KITCHEN 30% No Key Result Area - By Sections (Cleanliness, Quality & Presentation) Standard Rating Rating SUBTOTAL /30% Food tasting on product 1.presentation, 2.freshness, 3 following sop 4.waiting time Weighting: 5% Remarks: NA Work top and sink are clean (free from debris) Weighting: 1% Remark: Utensils are clean 1.sushi mat, 2.cold section printers, 3.knifes, 4.toaster. Weighting: 1% Remarks: 3 Raw food meat paper is change daily Weighting: 1% Remarks: 3 3 Average customer food waiting time. Select 5 group of customer. Group 1: Food item _______________ waiting time:___________ Group 2: Food item ______________ waiting time: ___________ Group 3: Food item ______________ waiting time: ___________ Weighting: 2% Remarks: NA Items in section chillers and freezers 1.freshness 2. storage in FIFO condition 3.correct shelf life label 4. cleanliness Weighting: 1% Remarks: 3 Kitchen towels are clean and placed accordingly. All right colour towels used correctly and available.1.no food stick inside towel 2. not oily 3.placed accordingly, 4.wash after use Weighting: 1% Remarks: 3 Correct color code of chopping boards usage and knives are clean 1. wash, 2.no stain 3.no sauce left Weighting: 1% Remarks: 3 Defrost system, is follow SOP Weighting: 1% Remarks: NA No raw fish lying on work top, must keep in chilled condition whenever busy Weighting: 1% Remarks: 3 Maki counter area is clean and neat 1. No dust, 2.not oily, 3.no rubbish,4.no dirty utensils, 5.nori box bulb is working, 6.cutleries are clean. 7.no crockery and cutleries are not wash. 8. Wall area, 9. kitchen area belt Weighting: 4% Remarks: 3 Sushi rice shelf lfe chart 1.follow timing accordingly, 2.Label with time and date. Weighting: 1% Remarks: 3 Seafood display counter area is clean and neat 1. No dust, 2.not oily, 3.no rubbish, 4.no dirty utensils, 5.presentation, 6.Variety Weighting: 2% Remarks: 3 9 8 7 6 5 15 14 13 11 12 10 1 3 Sushi counter area is clean and neat 1. No dust, 2.not oily, 3.no rubbish, 4.no dirty utensils, 5.no crockery and cutleries are not wash. 6. Wall area, 7. Kitchen area belt Weighting: 4% Remarks: 3 4 2 Sashimi counter area is clean and neat 1. No dust, 2.not oily, 3.no rubbish, 4.no dirty utensils, 5.no crockery and cutleries are not wash. 6. Wall area, 7. Kitchen area belt Weighting: 4% Remarks: 3 Outlet : Senjyu @ CIN Date : 28 April 2012 Rubbish Bin without cover Cleaning tools not properly stall Chawanmushi base not follow shelf life expiry date Communication book not all staff sign
Rubbish Bin without cover Chawanmushi base not follow shelf life expiry date