Course OPRE 6302 Operations Management

Professor Dr. Divakar Rajamani

Term Spring,2009
Meetings Monday 1:30-4:15 p.m.

Professor’s Contact Information: Dr. Divakar Rajamani

Office Phone 972-883-4843
Office Location SOM 2.614
Email Address [email protected]
Office Hours Monday 11:30am-1:30 pm

Teaching Assistant’s Contact Information: Yunxia (Peter) Zhu

Office Phone 972-883-4807
Office Location SOM 3.224
Email Address [email protected]
Office Hours Wednesday and Thursday 5:00-6:00 pm

General Course Information

Pre-requisites, Co-
Elementary knowledge of calculus and probability, or consent of the
requisites, & other
restrictions instructor.

Course Description
Operations Management (OM): The management of the efficient
transformation of inputs into outputs to suitably satisfy customers. Inputs
are materials, labor, capital and management. Outputs are products or
services, which customers want and often pay for. The course provides an
introduction to the operations and the related management concepts. The
level of discussion varies from strategical to daily control of business
processes.

Course Objective 1. To discuss a range of operation settings

(a) To explain the role of operations, and their interaction with the other
activities of a firm: finance, marketing, organization, corporate
governance, etc.
(b) To understand how operations affect people and society.
(c) To appreciate the challenge, excitement and creativity associated with
managing operations.
2. To analyze operation processes from various perspectives such as
efficiency, responsiveness, quality and productivity. To learn basic but
useful analytical skills and tools in studying operations in specific and
other activities (marketing, finance, etc.) in general.

Suggested Texts, Required Textbook: Matching Supply with Demand. By Gerard Cachon
Readings, & and Christian Terwiesch. Second edition published by McGraw-Hill in
Materials 2008.
Case package is available at the UTD bookstore. It contains the required
cases:
- CRU Computer Rentals, Northwestern Case available as HBS 9-KEL-
017.
- Toyota Motor Manufacturing, U.S.A, Inc., HBS Case 9-693-019.
- Hewlett-Packard Co.: Desk Jet Printer Supply Chain (A), Stanford Case
available as HBS GS3A.

Suggested Textbook:
- Supply Chain Management: Strategy, Planning and Operation. By
Sunil Chopra and Peter Meindl. Third edition published by Prentice-Hall,
Inc., 2007. The 1. edition is HF 5415.13.C533 at the library.
- Very similar to the Chopra-Meindl book but more qualitative:
Designing and managing the supply chain: concepts, strategies, and
case studies. By David Simchi-Levi, Philip Kaminsky and Edith Simchi-
Levi. 1. Edition published by McGraw-Hill, 2000. HF5415.7.S425 at the
Library.
- Textbook for logistics course. Business Logistics Management. By
Ronald H. Ballou. Published by Prentice-Hall, Inc., 1998. HD38.5.B45 at
the Library.
- For purchasing and contracting focus: Purchasing and supply chain
management. By Robert Monczka, Robert Trent and Robert Hand¯eld. 2.
edition published by South-Western, 2002. ISBN 0-324-02315-4.
- For linear programming type modelling and Finance focus: Modeling
the supply chain. By Jeremy F. Shapiro. 1. edition published by Pacific
Grove, 2001. TS161.S485 at the Library.
- Supply chain design and management: Strategic and tactical
perspectives. By Manish Govil and Jean-Marie Proth. 1. edition published
by Academic Press, 2002. ISBN 0-12-294151-9.
HD38.5.G68 at the library.
- Service focus: Service Operations Management. By Richard Metters,
Kathryn King-Metters and Madeline Pullman. 1. edition published by
Thomson, 2003. ISBN 0-324-13556-4.
- Conceptual logistics focus: The Management of Business Logistics. By
John Coyle, Edward Bardi and John Langley. 1. edition published by
Thomson, 2003. ISBN 0-324-00751-5.
- E-business focus: eDistribution. By Barry Lawrence, Daniel Jennings
and Brian Reynolds. 1. edition published by Thomson, 2003. ISBN 0-
324-12171-7.
Course Policies
Grading
-15% Assignments
-15% Case report
-35% Midterm: March 9th in-class
-35% Final: May 11th in-class.
Grading (credit)
Criteria Mark Range Grade Category
90-100 A, A-
80-90 B+, B, B-
70-79 C+, C
60-69 D
Below 60 F
Make-up Exams No makeup exams will be given
Extra Credit No Extra credits
Assignment must be returned on the specific due date. Late home works are not
Late Work allowed. If you have a difficulty due to an emergency, you will need to communicate
with the TA or the instructor prior to the due date to get approval for exemptions.
Assignments: There will be about 4 to 7 assignments. You may discuss homework
problems with others, but you must write up by yourself with the full understanding
of what you write. Students handing in identical assignments will be violating
university regulations and will not receive credit!
Case Study: Case study reports must be returned on the specified due dates. These
are group projects. You will be assigned to a group of no more than four students.
Each group selects a representative and informs instructor the name of the group
Special
representative. The group representative is responsible for submitting the project
Assignments
report on behalf of his/her group. All group member names must be printed on the
front page of the report. Number of case projects: 3. A report is 6-10 pages and
requires some quantitative analysis.
Examinations: There will be two exams. All exams are closed book. No makeup
exams will be given. You may use a calculator. The format will be multiple-choice
questions, short answers, and numerical questions. The time will be 2 hours. The final
exam will include everything after the midterm.
Attendance :
It is expected that student will attend all classes. It is student’s responsibility to
makeup for missed classes.
Class Attendance
Class Participation :
While no specific grade is assigned for class participation, it is in your interest to
participate and learn.
Classroom
Citizenship
Off-campus, out-of-state, and foreign instruction and activities are subject to state
Field Trip law and University policies and procedures regarding travel and risk-related
Policies activities. Information regarding these rules and regulations may be found at the
Off-Campus website address http://www.utdallas.edu/BusinessAffairs/Travel_Risk_Activities.htm.
Instruction & Additional information is available from the office of the school dean. Below is a
Course Activities description of any travel and/or risk-related activity associated with this course.

Technical If you experience any problems with your UTD account you may send an email to:
Support [email protected] or call the UTD Computer Helpdesk at 972-883-2911.

Student Conduct The University of Texas System and The University of Texas at Dallas have rules and
and Discipline regulations for the orderly and efficient conduct of their business. It is the
responsibility of each student and each student organization to be knowledgeable
 about the rules and regulations which govern student conduct and activities. General
information on student conduct and discipline is contained in the UTD printed
publication, A to Z Guide, which is provided to all registered students each academic
year.

The University of Texas at Dallas administers student discipline within the

procedures of recognized and established due process. Procedures are defined and
described in the Rules and Regulations, Series 50000, Board of Regents, The
University of Texas System, and in Title V, Rules on Student Services and Activities
of the university’s Handbook of Operating Procedures. Copies of these rules and
regulations are available to students in the Office of the Dean of Students, where staff
members are available to assist students in interpreting the rules and regulations (SU
1.602, 972/883-6391) and online at
http://www.utdallas.edu/judicialaffairs/UTDJudicialAffairs-HOPV.html

A student at the university neither loses the rights nor escapes the responsibilities of
citizenship. He or she is expected to obey federal, state, and local laws as well as the
Regents’ Rules, university regulations, and administrative rules. Students are subject
to discipline for violating the standards of conduct whether such conduct takes place
on or off campus, or whether civil or criminal penalties are also imposed for such
conduct.

The faculty expects from its students a high level of responsibility and academic
honesty. Because the value of an academic degree depends upon the absolute
integrity of the work done by the student for that degree, it is imperative that a student
demonstrate a high standard of individual honor in his or her scholastic work.

Scholastic Dishonesty, any student who commits an act of scholastic dishonesty is

subject to discipline. Scholastic dishonesty includes but is not limited to cheating,
Academic plagiarism, collusion, the submission for credit of any work or materials that are
Integrity attributable in whole or in part to another person, taking an examination for another
person, any act designed to give unfair advantage to a student or the attempt to
commit such acts.

Plagiarism, especially from the web, from portions of papers for other classes, and
from any other source is unacceptable and will be dealt with under the university’s
policy on plagiarism (see general catalog for details). This course will use the
resources of turnitin.com, which searches the web for possible plagiarism and is over
90% effective.

The copyright law of the United States (Title 17, United States Code) governs the
making of photocopies or other reproductions of copyrighted materials, including
music and software. Copying, displaying, reproducing, or distributing copyrighted
works may infringe the copyright owner’s rights and such infringement is subject to
Copyright Notice appropriate disciplinary action as well as criminal penalties provided by federal law.
Usage of such material is only appropriate when that usage constitutes “fair use”
under the Copyright Act. As a UT Dallas student, you are required to follow the
institution’s copyright policy (Policy Memorandum 84-I.3-46). For more information
about the fair use exemption, see
http://www.utsystem.edu/ogc/intellectualproperty/copypol2.htm

The University of Texas at Dallas recognizes the value and efficiency of

communication between faculty/staff and students through electronic mail. At the
Email Use same time, email raises some issues concerning security and the identity of each
individual in an email exchange. The university encourages all official student email
correspondence be sent only to a student’s U.T. Dallas email address and that faculty
and staff consider email from students official only if it originates from a UTD
 student account. This allows the university to maintain a high degree of confidence in
the identity of all individual corresponding and the security of the transmitted
information. UTD furnishes each student with a free email account that is to be used
in all communication with university personnel. The Department of Information
Resources at U.T. Dallas provides a method for students to have their U.T. Dallas
mail forwarded to other accounts.

The administration of this institution has set deadlines for withdrawal of any college-
level courses. These dates and times are published in that semester's course catalog.
Withdrawal from Administration procedures must be followed. It is the student's responsibility to
Class handle withdrawal requirements from any class. In other words, I cannot drop or
withdraw any student. You must do the proper paperwork to ensure that you will not
receive a final grade of "F" in a course if you choose not to attend the class once you
are enrolled.

Procedures for student grievances are found in Title V, Rules on Student Services and
Activities, of the university’s Handbook of Operating Procedures.

In attempting to resolve any student grievance regarding grades, evaluations, or other

fulfillments of academic responsibility, it is the obligation of the student first to make
a serious effort to resolve the matter with the instructor, supervisor, administrator, or
committee with whom the grievance originates (hereafter called “the respondent”).
Individual faculty members retain primary responsibility for assigning grades and
Student evaluations. If the matter cannot be resolved at that level, the grievance must be
Grievance submitted in writing to the respondent with a copy of the respondent’s School Dean.
Procedures If the matter is not resolved by the written response provided by the respondent, the
student may submit a written appeal to the School Dean. If the grievance is not
resolved by the School Dean’s decision, the student may make a written appeal to the
Dean of Graduate or Undergraduate Education, and the deal will appoint and convene
an Academic Appeals Panel. The decision of the Academic Appeals Panel is final.
The results of the academic appeals process will be distributed to all involved parties.

Copies of these rules and regulations are available to students in the Office of the
Dean of Students, where staff members are available to assist students in interpreting
the rules and regulations.

As per university policy, incomplete grades will be granted only for work
unavoidably missed at the semester’s end and only if 70% of the course work has
Incomplete
been completed. An incomplete grade must be resolved within eight (8) weeks from
Grades
the first day of the subsequent long semester. If the required work to complete the
course and to remove the incomplete grade is not submitted by the specified deadline,
the incomplete grade is changed automatically to a grade of F.

The goal of Disability Services is to provide students with disabilities educational

opportunities equal to those of their non-disabled peers. Disability Services is located
in room 1.610 in the Student Union. Office hours are Monday and Thursday, 8:30
a.m. to 6:30 p.m.; Tuesday and Wednesday, 8:30 a.m. to 7:30 p.m.; and Friday, 8:30
a.m. to 5:30 p.m.
Disability
The contact information for the Office of Disability Services is:
Services
The University of Texas at Dallas, SU 22
PO Box 830688
Richardson, Texas 75083-0688
(972) 883-2098 (voice or TTY)
[email protected]

If you anticipate issues related to the format or requirements of this course, please
 meet with the Coordinator of Disability Services. The Coordinator is available to
discuss ways to ensure your full participation in the course. If you determine that
formal, disability-related accommodations are necessary, it is very important that
you be registered with Disability Services to notify them of your eligibility for
reasonable accommodations. Disability Services can then plan how best to
coordinate your accommodations.

It is the student’s responsibility to notify his or her professors of the need for such an
accommodation. Disability Services provides students with letters to present to
faculty members to verify that the student has a disability and needs accommodations.
Individuals requiring special accommodation should contact the professor after class
or during office hours.
The University of Texas at Dallas will excuse a student from class or other required
activities for the travel to and observance of a religious holy day for a religion whose
places of worship are exempt from property tax under Section 11.20, Tax Code,
Texas Code Annotated.

The student is encouraged to notify the instructor or activity sponsor as soon as

possible regarding the absence, preferably in advance of the assignment. The student,
so excused, will be allowed to take the exam or complete the assignment within a
reasonable time after the absence: a period equal to the length of the absence, up to a
maximum of one week. A student who notifies the instructor and completes any
missed exam or assignment may not be penalized for the absence. A student who fails
Religious Holy
to complete the exam or assignment within the prescribed period may receive a
Days
failing grade for that exam or assignment.

If a student or an instructor disagrees about the nature of the absence [i.e., for the
purpose of observing a religious holy day] or if there is similar disagreement about
whether the student has been given a reasonable time to complete any missed
assignments or examinations, either the student or the instructor may request a ruling
from the chief executive officer of the institution, or his or her designee. The chief
executive officer or designee must take into account the legislative intent of TEC
51.911(b), and the student and instructor will abide by the decision of the chief
executive officer or designee.

These descriptions and timelines are subject to change at the discretion of the Professor.