Clinical Engineering Biomedical Director in Virginia Beach VA Resume Libby Mills

Libby A.
Mills
Virginia Beach, VA 23454 c: 315-345-8431
[email protected] linkedin.com/in/libbymills/

Manager

Highly motivated, goal-oriented self-starter with proven record of rebuilding damaged staff through teamwork and
maximizing department efficiency, creating and implementing developmental strategies, and improving overall
performance; strong results in sales, service, leadership and staff retention in a customer-centric environment. Excel
at multi-tasking, prioritizing and meeting deadlines. Experienced project manager; adept at handling multiple complex
projects simultaneously; developing relationships with key partners in sales and service, operations, customers, HR,
and finance to support all locations managed. Adept at identifying problems, defining alternatives, and implementing
solutions. Strong analytical, problem solving and negotiation skills balanced with creative thinking. Consistently adds
value to organization, as well as increasing company profitability.

Strengths include:

Increasing Productivity / Profitability / Sales Team Building / Motivation Contract Negotiations
Identifying Alternative Solutions Process Re-engineering Optimizing Manpower
Devising / Implementing Policies/Procedures Logic and Reasoning Communication
P&L Responsibility / Financial Expertise Solutions-Oriented Approach Open-Minded

Strong, diverse knowledge base, leadership and motivation skills to grow area operations to maximum
efficiency and harmony for profitability
EXPERIENCE

Aramark Healthcare Technologies Virginia Beach, VA 1/2012 - 6/2014
Technology Manager: Liaison for multiple customer accounts. Performed budgeting and forecasting on equipment
life expectancy, service costs and replacement projections, as well as forecasting, market and financial
analysis/planning and $2.45M P&L. Passed all regulatory inspections with no deficiencies. Negotiated changes and
increases to contracts. Supervised 8 direct and 3 indirect.
Reason for leaving: Three of original five Technical Managers restructured out
As 6
th
liaison in 4 years (both hospitals):
Inherited unstable, uncaring departments; developed staff into motivated teams, eliminating department
turnover by increasing morale and job satisfaction
Built hospital trust in biomedical engineering department. Mentored department employee in obtaining
certifications and degree for promotion to tech III
Mentored 2 employees: one received MBA and won Biomed Tech of the Year; another earned BS, CBET and
A+ certification
Created in-service education program, increasing staff training by 100% and ensuring up-to-date training and
safety awareness
Created staff performance report to increase awareness of work volume and performance against set
benchmark
Technical / Sales accomplishments
Passed four DNV and one Joint Commission inspection with no deficiencies.
Won $514K contract from 3 allied healthcare accounts by creating shared risk proposal for infusion pumps
coming off warranty
Initiated contact and follow-up system for customer satisfaction to facilitate addressing issues on preventative
basis and decreasing likelihood of recurrence
Created inventory spreadsheet for hospital accounting to plan for equipment costs and spot financial trends
Voluntarily attended morning management meetings at both hospitals, building trust, rapport beyond basic
contractor requirements; to provide more opportunities to our hospital community and grow business

ISS Solutions Inc. Langhorne, PA 3/2011 12/2011
Project Manager: Coordinated and scheduled routine and emergency service, provided reports and P&L budgeting
and forecasting for over 536 clinics in 22 states. Liaison between field, corporate office, and clinics. Worked with
executive management to coordinate contract compliance.

Page 2 cell 315-345-8431, email: [email protected] Libby Mills

Reason for leaving: 25% layoff across company (112 people)
Took initiative to
o Create and develop plan for standardizing assimilation of new Midwestern clinic customer, including
technician hiring and test equipment purchasing
o Design and structure loaner equipment program for clinics during offsite repairs
Created standardized policy / procedures for preventative maintenance / service and regulatory compliance for
all 536 clinics
Delivered project plan for Midwest July start up in 5 days while on vacation when assigned person failed to
perform
Resolved clinic transitional issue of equipment failure procedure, providing point of contact and resolving issue
within 24 hours
Eased reluctance to change, facilitating multiple location transition from paper to electronic format
Increased customer trust, smoothing transition by providing time-line presentation with details to clinic
managers
Commended by VP Clinical Engineering for timelines/status/projection presentation to executive management.
Assisted Midwest District Manager in meeting deadline for all location hires, training, and documentation
Conducted onsite inventory verification for 53 clinics.

Process Control Inc. (formerly K-Tech Associates) Syracuse, NY 10/2009 3/2011
Field Service Engineer / Sales,
Generated leads to close for new business. Trained customers on equipment and/or software. Provided proposals to
meet with bid requirements. Designed plate and frame heat exchangers. Negotiated contracts. Presented to / built
relationships with C-level executives and maintenance managers. Responsible for 3 company-wide computer
systems. Assisted in other areas: shipping, accounting, tech support, invoicing, customer service.
Invited by Owner to return post layoff based on previous performance and demeanor
Received 19 sales awards in 8 months, consistently meeting or exceeding sales goals and repeatedly won
manufacturers sales contest.
Assisted church customer by training staff member to help troubleshoot by phone, saving multiple service
Took initiative to develop winery and golf course markets yielding 6 new clients, including 2 repeat buyers.
Began with no existing customer base, left with 75+ repeat customers with long buy cycle and high product
costs.
Carried cards and literature for impromptu sales pitches to introduce customers to products, often yielding
new customer
Voluntarily improved website resulting in increase in call-in sales leads and orders
Appointed company contact person for customers to ensure consistent and correct information given to
customers for questions and quotes, enabling manager to spend more time in outside sales.

Unimar Inc. Clay, NY 2/2008 10/2009
Applications Engineer and Sales
Reason for leaving: downsizing of small family business

Process Control Inc., (Formerly K-Tech Associates) Syracuse, NY 7/2003 2/2008
Account Executive

TECHNICAL/COMPUTER SKILLS
Extensive coursework in accounting, economics, management, sales and systems and machinery
Microsoft office suite (Excel, PowerPoint, Visio, Word, Outlook, Access, Project)

EDUCATION
BS Business Management, Marketing and CIS Columbia College Syracuse, NY branch 2010
AAS Electrical Engineering Technology Mohawk Valley Community College, Utica, NY 1985
AAS Data Processing Mohawk Valley Community College, Utica, NY 1985

MILITARY
US Air Force - Aircraft Navigation and Landing Systems Repair Technician

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