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CHAPTER-15
MORE ON BSNL SERVICES
When it comes to connecting the four corners of the nation, and much beyond, one
solitary name lies embedded at the pinnacle - BSNL. A company that has gone past the
number games and the quest to attain the position of a leader. It is working round the
clock to take India into the future by providing world class telecom services for people of
India. BSNL is India's no. 1 Telecom Service provider and most trusted Telecom brand
of the Nation.
Driven by the very best of telecom technology from chosen global leaders, it connects
each inch of the nation to the infinite corners of the globe, to enable you to step into
tomorrow.
Here is an overview of the World Class services offered by the BSNL:
Basic Telephone Services
The Plain old, Countrywide telephone Service through 32,000 electronic
exchanges. Digitalized Public Switched Telephone Network (PSTN) with a host of Phone
Plus value Additions.
Data one
Broad BSNL launched Data One broadband service in January 2005 which shall
be extended to 198 cities very shortly. The service is being provided on existing copper
infrastructure on ADSL2 technology. The minimum speed offered to the customer is 256
Kbps at Rs. 250/- per month only. Subsequently, other services such as VPN,
Multicasting, Video Conferencing, Video-on-Demand, Broadcast application etc will be
added.
Internet
Keeping the global network of Networks networked, the countrywide Internet
Services of BSNL under the brand name http://www.sancharnet.in/
http://www.sancharnet.in/ includes Internet dial up/ Leased line access, CLI based
access (no account is required) and DIAS service, for web browsing and E-mail
applications. You can use your dialup sancharnet account from any place in India using
the same access no 172233, the facility which no other ISP has. BSNL has customer
base
of
more
than
1.7
million
for
sancharnet
service.
BSNL also offers Web hosting and co-location services at very cheap rates.
ISDN

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Integrated Service Digital Network Service of BSNL utilizes a unique digital
network providing high speed and high quality voice, data and image transfer over the
same line. It can also facilitate both desktop video and high quality video conferencing.
Intelligent Network
IN Services offered
Free Phone Service (FPH)
India Telephone Card (Prepaid card)
Account Card Calling (ACC)
Virtual Private Network (VPN)
Tele-voting
Premium Rae Service (PRM)
Universal Access Number (UAN) and more
I-Net
India s x.25 based packet Switched Public Data Network is operational in 104
cities of the country. It offers x.25 x.28 leased, x.28 Dial up (PSTN) Connection) and
frame
relay
services.
Leased Lines & Datacom
BSNL provides leased lines for voice and data communication for various
applications on point to point basis. It offers a choice of high, medium and low speed
leased data circuits as well as dial-up lines. Bandwidth is available on demand in most
cities. Managed Leased Line Network (MLLN) offers flexibility of providing circuits
with speeds of nx64 kbps up to 2mbps, useful for Internet leased lines and International
Principle Leased Circuits (IPLCs).
Cellular Mobile Service
BSNL s GSM cellular mobile service Cell one has a customer base of over 5.2
million. Cell One provides all the services like MMS, GPRS, Voice Mail, E-mail, Short
Message Service (SMS) both national and international, unified messaging service (send
and receive e-mails) etc. You can use Cell One in over 160 countries worldwide and in
270 cellular networks and over 1000 cities/towns across India. It has got coverage in all
National and State Highways and train routes. Cell one offer all India Roaming facility to
both pre-paid and post-paid customers (including Mumbai & Delhi).
Wireless in Local Loop
This is a communication system that connects customers to the Public Switched
Telephone Network (PSTN) using radio frequency signals as a substitute for
conventional wires for all or part of the connection between the subscribers and the
telephone exchange.

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Countrywide WLL is being offered in areas that are non-feasible for the normal network.
Helping relieve congestion of connections in the normal cable/wire based network in
urban areas.
Connecting the remote and scattered rural areas.
Limited mobility without any air-time charge

Basic phone services

BSNL is the largest telecom operator in India and is known to everybody for
Basic Telephony Services for over 100 years. Presently the Plain old, countrywide
telephone service is being provided through 32,000 electronic exchanges, 326 Digital
Trunk Automatic Exchanges (TAX), Digitalized Public Switched Telephone Network
(PSTN) all interlinked by over 2.4 lakh km of Optical Fiber Cable.
New Telephone Connections
BSNL offers telephone connections in the following main categories to its
subscribers:
Permanent Connections:
Temporary Connections:
Temporary Connections are provided for short period for emergency requirements of
purely temporary nature.
Casual Connections:
Casual connections are provided to applicants for social/religious functions, marriages,
exhibitions etc
Procedure For registration
The standard application form prescribed for new telephone connection can be obtained
free of cost from any of the designated offices of the BSNL or the Customer Service
Centers located anywhere in the country. Photocopies of these forms as well as
downloaded copies from the Internet are also accepted.
Permanent Connections:
Permanent connections are available in the following categories to suit different
subscribers,
1. Tatkal Scheme
2. Own Your Telephone (OYT) General Scheme
3. OYT Special Scheme
4. Non-OYT General
5. Non-OYT Special
6. Non-OYT Swatantrata Senani Scheme (SWS)
7. Non-OYT S S
8. Non-OYT-G-SE-DOT

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9. BSNL Sulabh
Applications can be registered in any one of the following categories:
Time limit to provide phone connection: According to DOT guidelines an
OYT connection is to be provided within six months of Registration and
Non-OYT connection to be provided within two years from the month
following the month of registration fees.
Waiting Charge: Registration Fee paid will carry an interest for the period commencing
from the date of payment and ending on the day immediately preceding the date of
installation of the phone connection at the rate of interest payable by the SBI on fixed
deposits made with SBI for a period of one year. The waiting charge is calculated for the
completed number of months at the rate in force on the date of payment of the
registration fee. In case of delay in providing connection beyond the DOT guidelines
(mentioned above) the registration fee will carry an additional waiting charge @ 3% over
and above the normal rate, for the period of completed months of delay beyond the DOT
guidelines.
Cancellation of Phone Registration: Registration for a new phone connection may be
cancelled at any time before the release of phone connection, by writing to the concerned
Commercial Officer.
Phone plus services:
With the aid of state-of-the-art digital exchanges, BSNL offers you a host of
phone plus services.
Call Waiting
This facility lets you receive incoming calls even when your telephone is busy.
Procedure for activation/deactivation:
Dial 118 and get the announcement Dial 119 and get the announcement
Abbreviated Dialing
A maximum of 20 numbers can be programmed for abbreviated dialing.
Procedure:
Step1

Select your short Choose a short code for the number you dial frequently e.g. '15' for
code
the number xxxxxx. (if it's std no. std code+xxxxxx)

Step 2

Register short code On your telephone dial 110 then the short code followed by the
for a telephone no. subscriber's
number i.e.
dial
110
15
xxxxxx.
You will shortly here an announcement indicating that your code is
registered.

Step 3 To dial the number Dial 111 then the short code to dial the number i.e. dial 111 15

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using abbreviated this will dial xxxxxx.
code
To cancel or re-allot the Dial 110 15 yyyyyy (new tel. no) this will store code 15 for new
number yyyyyy overwriting the earlier no. xxxxxx.
same number
Electronic Locking For STD/ISD
This facility enables to restrict or totally lock the outgoing calls as per the option
chosen
Register Secret Code Suppose you want to make 5555 your secret code. Follow this procedure to
register this:
Dial 123 5555 5555 then wait for the announcement then disconnect. Your
code is registered.
Change secret code

Suppose you want to change current code 5555 to 4444 then

Dial 123 5555 4444 then wait for the announcement then disconnect. Your
new code (4444) is registered.

Bar/Open Facilities using Secret Code(example 5555)

Bar STD/ISD calls

Dial 124 5555 1 then wait for the announcement then disconnect. Now
STD/ISD calls will be barred.

Open STD/ISD calls Dial 124 5555 0 then wait for the announcement then disconnect. Now
STD/ISD calls can be made.
Open STD calls only Dial 124 5555 3 then wait for the announcement then disconnect. Now
STD calls can be made.
Bar STD/ISD/manual Dial 124 5555 2 then wait for the announcement then disconnect. Now
trunk calls
STD/ISD/manual trunk calls will be barred. (It will also bar calls to 95
levels).
Bar local calls

Dial 124 5555 4 then wait for the announcement then disconnect. Now
local calls will be barred. (Applicable only if STD Facility is available).

Open local calls only Dial 124 5555 1 or 2 then wait for the announcement then disconnect.
Now Local calls can be made.
Hotline
The number of your choice can be programmed by the exchange staff at your
request. After doing so if you lift the telephone and do not dial within 5 seconds,
you will be automatically connected to the programmed number. However if you
start dialing within 5 seconds, you can make an outgoing call as usual.
Call Transfer (Call Forward)

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Useful for persons who may not want to miss incoming calls made to him. Using
this facility Calls can be forwarded to another telephone number designated by
you.
Procedure for activation/deactivation:
Dial 114 followed by the telephone number for which the call is to be transferred.
He will get the announcement.
Dial 115 and wait for announcement.
Automatic Wake-Up/Reminder Call Service
When you want reminder to be given at a specific time, all you have to do is to
call the exchange and leave the time you want to be reminded. The facility allows
you to initiate a call automatically by the exchange at a fixed time specified by the
user of the telephone.
Dial 116 (the registration code) followed by the time you wish to be reminded or
woken-up at 06.15am (06.15hrs), you will dial 1160615.
Dial 117 (the cancellation code) followed by the time you booked the call.
CLIP
The subscriber has to buy separately the CLIP display device from market. Using
this facility you can see the number of the calling party before lifting your
telephone. Very useful to trace malicious caller. However, the CLIP instrument
shall be procured and installed by the users themselves.
Shifting of Telephones
Shifts are of the following types:
Within the same exchange area
From one exchange area to another exchange area in Multi-Exchange areas
All India Shift
Shifts within Same Telephone System :
Shifts on all India basis
Shifting Charges Nil
FLPP (Fixed Line Pre-Paid Telephone)
FLPP (Fixed Line Pre-Paid) Service enables a subscriber to make calls from a prepaid
account linked to his telephone number. Unlike the prepaid card 'ITC' service, where
the authentication is done every time through a 16-digit PIN the authentication of
FLPP is linked to his telephone line & the user is not required to dial the Account
number/ PIN for authentication making it simpler to use.
Fixed Line Prepaid service offers:
Conversion of fixed line to Pre Paid and get rid of telephone bills.
Easy de-linking from telephone line when prepaid is not required on any number

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No need to dial Account number/ PIN every time you make a call.
STD/ISD Facility
On Line balance enquiry
Follow on feature' on no reply, busy and called party release to dial another
number
Easy recharge and no problem of bills
Free Level 1 service like 100, 101, 102 etc. available.
Free Level 1 IN services which are free to end-customers like Free Phone etc. are
available.
There can be four types of FLPP accounts namely
PCO FLPP Account,
PCO Local FLPP Account,
General FLPP Prepaid Account and
General FLPP Prepaid + Post paid Account
CENTREX
What is CENTREX ?
It is Cost-Effective & Contemporary Facility for large Corporate & Small
Business Houses. It is central office based communication service which
integrates all your multi located Telephone lines (Existing and New) into a single
highly functional communication group with more distinctive features without
any additional equipment (like EXABX) at your premises.
What CENTREX offers ?
Features
Facilities
Intercom dialling

Short code within Group

Second Dial tone to access PSTN Optional

Distinctive Ringing

Intercom/PSTN

Directed Call Wait

Caller activated call wait.

Direct Inward Dialing

Direct Outward Dialing
Multi-location Capabilities

Integrates all your establishments into

a Group

Unlimited growth
Location Dialing
The Relief CENTREX gives you
Highly Cost-effective
Intercom calls charge free

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No worry to select innovative (PBXs) equipment
No risk of Obsolescence of technology
No power Supply Requirement
No need to waste valuable floor space
No annual maintenance charges
Totally flexible
Salient Features of CENTREX Subscriber
CLIP for Intercom and network calls
Conditional call forward On busy call, On no reply, Only PSTN calls, Only
Intercom calls
Call pick up

Within Group, Directed, Night Service

Call Transfer Features

Voice/Data protection

All Calls, Incoming calls only, Internal only

In addition to above distinctive features subscribers can have all the existing normal
features like - wake up call, call wait, Dynamic lock, Abbreviated Dialling, Hot line
etc.
Unlimited growth
Security Administration on Centrex line
Dynamic lock control
ISDN line can also be integrated in Centrex
BSNL MOBILE SERVICES
Various value-added services available to the MOBILE Subscribers of BSNL.
Various value added services- be it Voice based or SMS based, are available to the
Mobile subscribers of BSNL. Many SMS based Value added services are available to the
Mobile subscribers of BSNL through the SIM card and through the short codes. The
VALUE Added services forming part of the Menu are listed as SERVICES in the Menu
on the SIM.
How can you access SIM based services:
The procedure to avail the SIM based services is as follows:
(a) Browse the Menu on your CELLONE to see the SERVICES menu.
(b) Browse the Menu further down to select the service as per above details to select the
option as per the service you want to avail and press "SEND" or "YES" depending upon
your handset to avail that service.
Tariff applicable to SIM based services:
Each SMS request will cost the subscribers at Rs. 0.80 in case of postpaid and Re.1/- in
case of prepaid, whereas the Ringtone download will cost Rs. 5 plus the cost of SMS.
How can you access short code based services:

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The procedure for availing short code based VAS is as follows:
a) Browse the menu in your cell phone.
b) In the menu, select MESSAGE & then go to WRITE/SEND NEW (Menu may vary
with the handset).
c) Enter the keyword applicable to the service you want to avail (keyword may vary
with content provider), as the Message e.g. "NEWS" will be the keyword for getting
news headlines
d) Proceed further by pressing "YES" (or any other key as per your handset) and enter
the applicable short code as the NUMBER. E.g. if you want to get the NEWS from
AAJTAK then the short code will be "2424".
e) After entering the short code, use "SEND"/ "YES", as applicable to your handset, for
sending the SMS to the SMSC. After a short time, you will get the response SMS in your
INBOX.
A host of other value added services are also available at very economical charges:
Voice Mail Service
Short Message Service (SMS)
Call Forwarding(within same Service Area)
Call Conferencing
Call Waiting and Call holding facility
Calling line identification services
Closed User Group (CUG)
Unified Messaging Services: Integrate your Mobile phone with the Internet and
access your e-mails, faxes, voice mail etc on your mobile phone. To avail this
service you can got to www.bsnlums.com.
GPRS/MMS
Mobile Newspaper
GSM PCO
Terms and Conditions
i) Uniform Grace period of 15 days is allowed for all value of cards. No
additional grace period is allowed. No outgoing call is allowed during the grace
period. The unutilized balance amount in the previous card can be carried forward
in case of renewal within the grace period, otherwise it shall lapse.
ii) The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT)
inclusive of bill printing mechanism or GSM Terminal at his own cost.
iii) SIM and Recharge vouchers will be sold from the BSNL Customer Care
Centre and authorized dealer i.e. Franchisee/BA/DSA.

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iv) The GSM PCOs can be allowed to any person as per the existing terms and
conditions for Landline PCOs.
v) No security deposit in the form of cash/Bank guarantee etc. is required to be
taken in the case of Prepaid GSM PCOs.
vi) No service charge is allowed for intra circle calls. However for inter circle
calls, considering stiff competition, the charging of service charge is not mandatory.
vii) The GSM based PCO holder will be allowed to move anywhere within the
Licensed Service area. However, roaming facility should be barred.
viii) It may be made mandatory for such PCO holder to ensure BSNL branding
prominently at the site. In case, such PCOs are installed in mobile Vans, the Van
must have BSNL branding on both sides and top of the Van
GSM FWP FWT
GSM FWP instrument as VPT (New Connection) will be provided free of cost
only in those areas where front loaded subsidy is available.
In case of conversion of existing landline/ WLL VPTs into GSM VPTs, the sale
price of GSM FWP will be charged from the VPT operator from the beneficiary.
Terms and Conditions
i) Uniform Grace period of 15 days is allowed for all value of cards. No additional
grace period is allowed. No outgoing call is allowed during the grace period. The
unutilized balance amount in the previous card can be carried forward in case of
renewal within the grace period, otherwise it shall lapse.
ii) The lifetime validity is upto the current license period of Feb-2020 or upto
renewed license period.
iii) The GSM FWP VPT can be allowed to any person as per the existing terms and
conditions for Landline VPT.
iv) No security deposit in the form of cash/Bank guarantee etc. is required to be
taken in the case of Prepaid GSM FWP VPT.
v) No service charge is allowed for intra circle calls. Moreover, for inter circle
calls, considering stiff competition, the charging of service charge is not mandatory
VOICE MAIL SERVICE

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Though you may miss a call, you will never miss what the caller has to say with Cell
One Voicemail. Its truly mobile voice mail.
Cell One Voice Mail Service ensures that the customers never miss their calls even
when their phone is busy, switched off, out of coverage, or the customer is simply too
busy to take the call. In such cases, CellOne VMS greets the caller and records a message
from the caller, which the customer can retrieve later at his convenience from anywhere
in the world. This is available to all our post-paid customers.
It's like having your very own ,mobile personal secretary and answering machine who
listens to your incoming calls, greets the caller and stores the messages left by the caller
so that you can listen and call them back later.
GETTING STARTED
In the beginning, when you want to start using your Voice Mail Service, you have to
first activate your personal Voice Mail box by defining the conditions for diverting the
calls. First go from MENU to the CALL DIVERT feature. You need to refer to your
handset manual as the process differs from the handset to handset. Your handset will
show you the four different conditions under which you can divert your calls. You can
choose any one of them.
PHONE BUSY (whenever you receive a call on your mobile phone while
attending another call, it will get diverted to your VMS)
NO REPLY (if you can't or don't want to answer a call, it is automatically
forwarded to your VMS after few seconds)
NOT REACHABLE (if you are not in the BSNL coverage area or if your handset
is switched off, your call is diverted to your VMS.)
UNCONDITIONAL (in case you don't wish to be disturbed, you can direct all
your calls to your VMS)
After selecting your option, you will be asked to enter a number. Press 91 94xxxabcde
(where 94xxxabcde is your 10 digit mobile number.). Once your chosen option is set, the
calls will be diverted to your mailbox.
How to record your greetings?
Dial 17000
The system will ask you to enter your password. Press 9 - 1 - 1 - 1 - 1 - 2 and you
will be asked to record your greeting. End recording by pressing # key. Press 2
and speak out the new greeting.

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How to set your secret password?
For complete confidentiality, you can set a secret password to ensure that no one
else can access or listen to your messages. Dial 1700, Press 9 - 1 - 3 and enter your
password.
How to access your voice mail?
As soon as you receive a voice mail, you will be alerted by an SMS on your cell
phone. To access your Voice Mail from your own BSNL Cellular phone, dial 17000. The
system will ask you to enter your password (the default password is 1234 but it is
recommended that you set your own secret password). Follow the prompts and start
listening. To access your voice mail from a land line phone, dial 9415017000.
SMS
Mobile to Mobile Messaging is a revolutionary new means of communication that
allows Cell One mobile subscribers to send a short text message instantaneously to any
other mobile subscriber. You can type down the message and send it to any mobile. The
message can be of 160-character length including spaces, punctuation and special
characters. The system sends the confirmation about the delivery of the message to the
sender as soon as the message is delivered .If the called number is busy or out of
coverage area, the system periodically monitors the status of the called number and
sends the message as soon as it becomes active. BSNL provides national and
International SMS facility to its post and pre-paid customers at very cheap price.
Getting started......
Select the 'Message' option from your phone menu.
Scroll to access the 'Service Centre Number'.
Enter the 'Service Centre Number' + xxxxxxxxxx. This must be done to activate
the service.
You are now ready to use global text messaging. Most handsets support global text
messaging. To know whether your handset supports global text messaging, check the
handset user guide.
HOW TO SEND A TEXT MESSAGE?
First go to 'Message' menu on your cellular phone. Select the option 'write message.
Compose your message. If the destination mobile number is in India, message can be
send using the 10- digit mobile number (e.g. 9426056789),and no prefixes are required.
In case of an international mobile, prefix '+' and the 'country code'(e.g.:+44652135432
where +44 is a country code) followed by the mobile number. Press the 'send' button. The
receiver will receive your message almost immediately, if his/her mobile phone is active.

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How to receive a text message?
As soon as you receive SMS, you will be alerted by a beep or symbol on your screen,
which means you have a new message. To read it you have to go through the menu and
select the 'Read Message' option. The message will then appear on your screen. If the
information can't fit into a single message, you will receive more than one message.
How to store a text message?
Your Cell One SIM card can store up to 15 text messages of 160 characters each. So
make sure you regularly delete the stored messages to make space for new ones.
CALL CONFERENCE
There are times when we have wished that we could speak to a group of people
simultaneously. May be wanted to gossip with friends, or hold discussions with clients.
Now you can have the privilege of a teleconference with up to 6 people, at the punch of a
few buttons.
HOW TO TALK TOGETHER
To make the first call Dial normally Then put the current caller on hold Press 2 OK.
DIAL THE NEXT NUMBER
To get everybody talking together Press 3 OK to add another person to your conference
Press 2 OK (new number) OK 3 OK.
PLEASE KEEP IN MIND
Each call is charged for the time spent on 'hold' and in conference. The person initiating
the conversation will be billed for calls at applicable airtime and fixed line charges. This
service can be used only if you have activated call waiting. If someone wants to opt out
of the conversation they simply have to disconnect the call. Currently, you pay nothing
extra for this service. All you have to pay is the airtime charges and the applicable fixed
line
charges.
UNIFIED MESSAGING ON BSNL MOBILE
The UMS (UNIFIED MESSAGING SERVICE) system can be categorized as per the
below mentioned functionality:
Voice Mail Service (VMS)
FAX Message
E-Mail
E-Mail to Speech (ETS)
1. Voice-Mail
Using this feature, the voice mail can be send/received to/by other subscribers
having this facility. The incoming voice message from the mailbox can be accessed
as per following procedure:

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1. Conditional divert can be given for the voice calls to the voice-mailbox no. i.e.
17000.
2. Whenever a voicemail is received in voice-mailbox, the subscriber will receive
an SMS on his/her cell phone.
3. In order to retrieve messages from the voice-mailbox, dial 17000 from your
mobile phone. Press '*' to skip the introduction part.
4. The message can be retrieved by following the voice menus thereafter.
The voice mailbox can be accessed on landline also as per below mentioned
procedure:
In order to retrieve messages from your voice-mailbox by using landline phone,
dial 9417017000 (which is the common access no.) followed by '#', then your own
mobile no. and '#'. The system will prompt you for your password. The default
password is 1234. Enter your password and follow the voice menus thereafter.
2. FAX-Message
This feature will enable the subscriber to send/receive fax message. The fax can
be sent/ received to/by the subscriber either through BSNL UMN account or using
fax machine. The below mentioned procedure is to be adopted while sending or
receiving the fax message on fax machine:
1. In order to deposit a FAX message, dial 9417017000 from a FAX machine
followed by#' and the mobile no. of the person who is the intended recipient of the
FAX. A part of the voice menu says " to add a FAX, press 3".Press 3 on your FAX
machine and after the system prompts you to, press "START" on your FAX
machine.
2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000
from a FAX machine. Then press '#' followed by your own mobile no. and '#'. The
system prompts you for your password. Enter your password. The system tells you
that you have so many new messages out of which so many are Voice/FAX/E-Mail
messages. When you play a FAX message, first, system will announce the senders
phone number and the time when the sender had deposited that Fax Message. Then
the system will announce many option like to backup, to keep or to delete etc, You
simply bypass these request by pressing '#', then the system prompts you to press "
START " on your FAX machine.
3. E-Mail/SMS/FAX/Voice Message
This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice
messages. The subscriber has to get BSNL UMN account for this feature. The
below mentioned procedure is to be adopted for sending/receiving the email.
1. Dial 1403 from WAP MS to connect to internet-login to the site
www.bsnlumn.com (based on your location go to appropriate website i.e. in north

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www.bsnlumn.com, south www.bsnlums.com, east www.bsnlume.com and in west
www.bsnlumw.com )
2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the
user login and 1234 as the password which is a default password).
To receive e-mail: From WAP cell phone goes to inbox then to email and view
details.
To send email: For sending E-mail, SMS, FAX and Voice Messages from your
UMN/S/E/W account, use the E-mail, SMS, FAX and Voice options as
provided under the Compose Menu.
FOR RETRIEVING:
i. Voice messages
To Listen/Deposit to your voice messages, the machine must have the multimedia
capability.
The different kinds of messages e.g. voice messages, FAX messages etc will be listed
under the subject heading as soon as you logon to your E-mail account. Click on the
voice message and the system will play it directly (if your machine supports the 'sbc'
format). If your machine doesnt support the 'sbc' format, first convert the message
into the 'wav' format using the icon provided on the right hand side. Then system
will prompt you to save that attachment to your hard disk. After saving, click on the
wav file and the system will play it.
ii. FAX Messages
The FAX message comes as an attachment in the TIFF format. Open the FAX
message using an imaging program as for example the IMAGING on the Windows NT.The first page will just give you the summary of the FAX message i.e. the total
no. of pages in the FAX message, the no. from which the FAX message was sent etc.
Then you can download the actual FAX message.
4. E-Mail to Speech (ETS)
This feature will enable the subscriber to receive the Email on the mobile phone .In
order to listen E-mail messages from your voice mailbox, dial the No: 17000 from
your mobile phone. Press * to skip the introduction part. The system prompt will say '
to listen E-mail message Press Option '4', thereafter, follow the voice menus. The
attachments along with Email cannot be listened from your voice mail box.
GPRS/MMS:
The Cellular Mobile subscribers of BSNL who have the GPRS subscription, now have
access and download the rich content like Polyphonic ringtones, True tones, Real
tones, MP3 tones, SMS tones, Themes, Color wallpapers, Java Games, etc through the

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website (www.cellone.in) as well as the WAP site (wap.cellone.in). The detailed
catalogue of the content can be seen either at the above website or the WAPsite.
How to activate GPRS facility in a mobile:
SEND SMS THE FOLLOWING KEYWORDS TO 53733 TO ACTIVATE /
DEACTIVATE GPRS/MMS FACILITY IN YOUR MOBILE
GPRS
ACTIVATION
KEYWORDS
PREPAID
GPRSPRE
SUB
TYPE

POSTPAID GPRS49
GPRS199

GPRS
DEACTIVATION
KEYWORDS
GPRSDE
OR

GPRSDC

REMARKS

PREPAID
SUBSCRIBERS
FOR 49,199 GPRS POST
PAID PLANS

Postpaid Subscribers can also avail GPRS facility through CSRs.

How to set WAP/MMS/GPRS settings in a mobile:
Compose message Mobile Make MobileModelno and Send SMS to 19000 for
Automatic GPRS/WAP/MMS settings.
Ex: if you have a mobile Nokia 6600,
NOKIA 6600
Then you receive 3 or 4 settings save those settings in your mobile and set those settings
as default settings. In case if your mobile is prompted for PIN, enter 1111.
You would be receiving 4 GPRS Settings. They are bsnl-wap, bsnl-internet, bsnl-mms
and cellone-portal. You can set any one of these settings as default (Active)
1. Bsnl-internet for all html sites, these settings are supported by high end mobiles only.
Set these settings as active (default) settings, if your mobile supports.
2. bsnl-wap is supported by all mobile. These settings can be used for accessing all WAP
enabled sites and mobile formatted Ehtml sites.
3. bsnl-mms settings are for sending Multi media messages. All most all GPRS mobiles
support this facility. So set these settings as active (defalult) settings
4. cell one-portal settings are for downloading premium content like Ringtones,
wallpapers, animations, themes, games etc. All GPRS mobiles support these settings. Set
these settings active (default) for downloading content. Browsing is free for these settings
and you would be charged for only the downloaded content
After your GPRS activation is completed, Pl switches off and switch on
once for accessing GPRS services.

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What is MMS and how to compose MMS in a mobile?
MMS is a part of the GPRS facility, through which one can send and receive
multimedia messages (which can be a still photo or audio/video clip, including a text
message). All one needs to do is get appropriate settings for MMS for your mobile from
BSNL call centre (9400024365). You may find the information given below useful.
Compose
MMS
Click Messaging -> Create New Message ->select Multimedia Message Click "Add
Photo"
and
select
photo
from
your
photo
album AND/OR
Click "Add Audio" and select ring tone in your audio album AND/OR
Click
"Add
Message"
to
input
text
AND/OR
Click "Text Effect" to select font size, color and position if available
Click "Frame Effect" to select one of the frame from many choices. If available
click
"Preview
MMS"
to
preview
your
MMS
message.
.
Click "Save MMS" to finish.
Send
MMS
You can send MMS, when click "Back" after save MMS, or select MMS and click
"send MMS".
Click "Next step" and input Mobile Number or Email ID
you can Send/Receive MMS to all BSNL and MTNL GPRS/MMS subscribers. Others
will get MMS Notification (means Text msg) only.
PRBT
"PRBT services" means the Personalized Ring Back Tone services. PRBT is a
subscriber feature which provides a subscriber the capability/ flexibility to customize the
ring back tone by substituting the traditional ring back tone with an audio content. User
can select any of the BSNL Tune, personal greeting and any other available sound file as
his BSNL Tunes. The callers will hear the personalized ring back tone when they call him
instead of the normal ringing tune. A user can set default ring back tune for all the callers
or set special tone for any person or group. User needs to call 56700 to subscribe to this
service.
BSNL will charge the user on the basis of RBT in his/her profile. The monthly
subscription charge is Rs 20 which is fixed for every month. In addition a user is charged
for the tunes available on his play list. A premium RBT costs Rs 12 and non premium
RBT costs Rs 9 per month.
Wireless in Local Loop (WLL) Mobile Telephone Connections
Tarang WLL-M is a communication system that connects customers to the The PSTN
network using radio frequency signals instead of conventional copper wires, for the full
or part connection between the subscriber and the exchange this comes with superior

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voice quality and high speed data capabilities. CDMA is popular with more than 100
million subscribers worldwide, and the number keeps on increasing exponentially.
Terminal Type: Hand Held Terminal.
Service using Hand Held Terminal (WLL-M service)
In this case, subscriber can carry a small handset of CDMA technology. There is no
antenna or any other equipment at subscribers premises.
Why
Choose
BSNL'S
TARANG
CDMA
Mobile
BSNL's WLL Tarang service is the most reliable and affordable service giving
you the best of both fixed line telephony & Mobile telephony. It offers host of
value added services at virtually no cost to our esteemed subscribers. Customer
may get the handset by paying premium approx. Rs. 20/- per month only for the
comprehensive policy taken for the cost of handset.
Services
Tarang WLL-M offers you a host of value-added services:
Voice-mail service: 24 hour personal call answering service
Call waiting: allows you to receive an incoming call while already engaged in one call
Call hold: allows you to put a current call on hold and make a second call
Call divert: allows you to divert calls within your SDCA
3-way call conferencing: allows a conference between 3 persons from your mobile
handset
CLIP (Caller Line Identification Presentation): enables you to view the number of the
calling person when you receive a call
CLIR (Call Line Identification Restriction): enables you to block presentation of your
own number on a called person's phone
Dynamic STD/ISD locking.
Data / Fax transmission (up to 14.4.kbps).
Morning alarm / Hotline
INTERNET SERVICES
Sancharnet-Types of Access BSNL provides the following types of connections to
access Internet to customer. To get any of these connections, please contact BSNL
Telecom Office or Customer Care Center in your city:

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dial up BSNL internet service offers flexible options of access plans for PSTN
dial-up in various slabs of 25,50,100, 200, 500 and 1,000 hours. With
Sancharnet dialup account you get all India roaming advantage which is
not available with any other ISP because you can access sancharnet
internet by dialing '172233' from any city in India.
The following plans are available:

ISDN dial up access Enjoy blazing fast Internet surfing and download speeds in 64 and 128
Kbps ISDN dial up connections. The uniform all India access no. for ISDN access is
'172225'. 64 and 128 Kbps-Limited access with 4MB email space one e-mail ID and one user
ID per account (two in corporate account) Simultaneous logins per user ID shall be 2.

Leased
access

line Enjoy round the clock internet connectivity at speeds varying from 64
Kbps to 45 Mbps. various plans are available to suit different needs. ISDN
dial backup packages for Internet Leased Line Customers are also
available.

Direct Internet BSNL also provides DIAS in selected cities of the Country. The DIAS
offers a wire-line solution for high speed symmetrical Internet access on
Access (DIAS)
the existing telephone lines. It provides an "always on" internet access that
is permanently available at customer's premises. DIAS combines voice and
internet data packets on a single twisted pair wire at subscriber premises
that means you can use telephone and surf internet at the same time.
Account
free
Internet dial up
access based on
CLI

Duration based Dialup Internet Service(CLI based) is a unique method

providing Internet service in which the Customer can access the Internet
service from any telephone through dial up. The service allows automatic
registration on first LOGIN. The authentication will be based on CLI of the
telephone with the password supplied by the caller. The charging is totally
usage based and the service is a post paid service like normal PSTN.The
billing will be separate based on the duration of use and will be charged to
telephone bill (CLI based) as Internet access charge at the prescribed rate.
The service is available in selected cities. The access no. of this service is
'172222' in all cities.
CLI based dial up internet service is also available for ISDN customers

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now. The access no. of this service is '172223'. This service is presently
available in selected cities.
BROADBAND
connection

Broadband service is based on DSL technology (on the same copper cable
that is used for connecting telephone). This provides high speed internet
connectivity up to 8Mbps. This is always - on internet access service with
speed ranging from 256Kbps to 8 Mbps.

Wi-Fi

Wi-Fi Services have been introduced for providing high speed internet
access at convenient public locations hereunder called as Hot Spots.
Installation of Hot Spots is already under process at various cities/
locations. Hot Spot Type-A is applicable for public utility services like
Airports, Railway Stations, Universities and their campus etc.

SANCHARNET
CARD

BSNL has also launched "SANCHARNET CARD" recently. The

Sancharnet Card" is a prepaid Internet Access Card with following features
for customers:
Self-register for internet access with your choice of user id
Renew your existing Sancharnet Account
Wide Range of Internet Access Packages

Internet Tariff for BSNL CDMA Data Services on CDMA 2000 1X

BSNL offers Data services on CDMA 2000 1X technology. A customer can avail these
services by using BSNL NIC (Network Interface Card) with internet surfing speed upto
144 kbps or by using EVDO Cards with surfing speed upto 2.4 Mbp
Wi-Fi
Wi-Fi Services have been introduced for providing high speed internet access at
convenient public locations hereunder called as Hot Spots. Installation of Hot Spots is
already under process at various cities/ locations.
Hot Spot Type-A is applicable for public utility services like Airports, Railway Stations,
Universities and their campus etc initially for a period of 90 days from the date of its
launch.
Hot Spot Type-B is applicable for personal type of services like Hotels, private owned
institutes/ Colleges/ libraries/ Universities and their campuses etc. Prepaid schemes for
Hot Spot B owners on commission basis is also available.

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Web co-location services
BSNL provides Internet services to the customers located in about 450 locations. Web
Co-location is an easy and cost effective solution to house a company's powerful
infrastructure without losing the administrative control on the equipments. Web Colocation eliminates much of the Infrastructure costs as well as the maintenance cost of
such equipments apart from avoiding the last mile problems. Web Co-location enables
customers equipment/ Servers to be treated as a part and parcel of the ISP network
enjoying all the facilities as the ISP servers. Web Co-location provides the infrastructure
at a nominal value keeping the customer comfortable and focussed in maintaining the
Applications /Services of the company. Apart from enjoying the bandwidth and facilities,
the customer retains control over his equipment, software and operating system. The
customer simply leases the physical space and high-grade, tier one network access from
BSNL the hosting provider.
Typical Applications
E-commerce, financial, B2B, email and other data storage and retrieval
Facilities
Any organization interested to host its server from an ISP premises. It includes the new
customer or the customer using the existing facilities of other ISP. Companies of all the
sectors can co-locate their servers without any difficulty on maintenance aspects BSNL
provides
1. Air-Conditioned, dust free, fire-safe and secure space with racks (42 U) at the nodes
for co-location.
2. Necessary CAT5 cabling for connecting the server to the LAN.
3. AC and DC power supply.
4. One Sancharnet account of 100 hours to customer to enable administration of the
server.
5. BSNL provides one IP Address per site on request.
Coverage
Web co-location facility is available in all the cities where BSNL Internet node is
available. The service is available in Delhi, Calcutta, Mumbai, Chennai, Bangalore,
Pune, and Ernakulam and will be extended to other cities shortly
Web hosting services

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Anything and Everything on the Net is the culture of the day. It has become
essential to keep the information about the organization and self in the cyberspace.
Web hosting is a service that allows users to post Web pages to the Internet. It allows
users to publish their own information resources to any Internet user interested in
accessing them. It is a business that provides the technologies and services needed for
web sites to be viewed on the web.
Web hosting utilizes the server/client model to distribute content. A web
hosting provider will offer its clients access to a web server that will push the clients
content to recipients on request. Recipients use web browsers to request content from
the Web over their own Internet connection. BSNL provides the web hosting server
and other technical resources that are required to provide a consumer with their own
customized Web site.
Web hosting services are more advantageous because they are outsourced,
meaning that the physical location of the web server does not reside at the consumers
premises. By outsourcing the Web, the customer effectively transfers responsibility
for maintaining his website to BSNL and obtain access to world- class capabilities to
control IT functions. The administrative control of the website remains with the
customer, though the website is in the BSNL server. Generally, Web hosting does not
include authoring of a Web site or the development of database-driven components or
code. It is incumbent upon the consumer of Web hosting services to develop this
material or have it developed on his or her behalf.
Web hosting is offered to the consumer in multiple formats based upon the
users requirements. These requirements are incumbent upon cost and infrastructure
provided.
The Web Hosting Services of BSNL has been launched and are being hosted
presently through web servers located at New Delhi and Bangalore. The number of
sites will increase based on the demand and the requirement of the customers of the
country. By hosting their pages through the Web servers of BSNL the customer can
save lot of access time. As the server is available within the safe hands of BSNL any
modifications required by the customer can be done immediately to suit the
requirements.
The following are the salient features:
Domain name hosting
Web Publishing : HTML pages with Browser supported MIME pages
Server side scripting: Perl. Java Servlets , JSP
Web Server: Apache, Tomcat.
Data base : MYSQL
SMTP (Exim) and POP3 (apop3d) service for each domain

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Multiple e-mail ids per domain with flexible mail quota possible
FTP access for uploading /downloading files
Centralized authentication for SMTP, POP3,FTP and for administration
Multiple Web Hosting Plans to choose
Multi user Admin- Administration Console for the management of services &
usage reports.
Multi User User Administration Console for limited management of
services and usage reports
Data Transfer quota Exceeded Message Display.
No hard limit on quota
Round the clock Technical report support through Help Desk (1957
Broad Band Services
BSNL is in the process of commissioning of a world class, multi-gigabit, multi-protocol,
convergent IP infrastructure through National Internet BackboneII (NIB-II), that
provides convergent services through the MPLS based backbone and broadband access
network. The high speed Backbone comprises of powerful Core Routers connected with
high speed 2.5 Gbps (STM-16) on DWDM links.
MPLS VPN is a technology that allows a service provider like BSNL to have complete
control over parameters that are critical to offering its customers service guarantees with
regard to bandwidth throughputs, latencies and availability.
The Broadband service are available on DSL technology (on the same copper cable that
is used for connecting telephone), on a countrywide basis spanning more than 690 cities.
Services available through Broadband
High speed Internet Access: This is the always-on Internet access service with
speed ranging from 256 kbps to 8 Mbps.
Bandwidth on Demand: This will facilitate customer to change bandwidth as per
his / her requirement. For example a customer with 256 kbps can change to 1
Mbps during the video Conferencing session.
Multicasting: This is to provide video multicast services, video-on-demand etc.
for application in distance education, telemedicine etc.
Dial VPN Service: This service allows remote users to access their private
network securely over the NIB-II infrastructure.
Video and Audio Conferencing:
Content based Services: Like Video on Demand, Interactive Gaming, Live and
time shifted TV

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Video on Demand: Customers can view any movie of their choice from a pool of
movies stored in a central server. The movies can be viewed either on a TV or a
PC.
Audio on Demand: It is a similar service where person can listen to any music of
his choice.
TV channels through broadband connection: The TV channels may be
available in the broadband connection. In fact, there may be other new channels,
particularly the educational and scientific channels, depending on demand.
Additional equipments required in the customer's premises are
Set Top Box (STB) - The STB converts the digital IP based signal to a
form compatible with the TV set.
PC and TV
The TV services envisaged are:
i.
S-VoD : Subscription based Video Content, as in Pay Channels.
ii.
Video-On-Demand
iii.
N-VoD: Near Video-On-Demand. NVOD provides play outs on
fixed time bands which people can watch against payment.
iv.
T-VOD: Transaction or Pay-Per-View service.
The video content will have Hindi, international and regional movies, music,
soaps and serials, sports, news, interactive gaming, e-learning and niche channels.
"The driver in entertainment will be on-demand movies, interactive gaming,
broadband Internet connectivity and e-learning,"
Billing: To provide a means to bill for the aforesaid services by either time-based
or volume-based billing. It shall provide the customer with the option to select the
services through web server To provide both pre-paid and post paid broadband
services
IP Telephony
Messaging: plain and feature rich,
Multi-site MPLS VPN with Quality of Service (QoS) guarantees.
Wi-Fi
Web hosting & web co-location.
Lease line service.
Miscellaneous Applications of Broadband

BSNL, India

Video-on-Demand
Interactive Games
Share market dealing & personal banking
News, travel & leisure information

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Music/Movie Download
Chat rooms & newsgroups
E-mail & instant messaging
Personal websites and online magazines
Educational materials & research resources
Tele-medicine
Work at home
Internet radio & webcast concerts
Multiplay services and features
BSNL has started new Multiplay services which will provide following services from one
ADSL/VDSL connection
1. Basic Broadband
2. IPTV
3. Video On Demand
4. Bandwidth on Demand
5. Gaming On Demand
6. Audio on Demand
7. Tele educations
8. VPN over Broadband
9. Video Conferencing
10. Video telephony
11. VoIP
12. Internet Policy Servers for URL Filtering
BSNL Managed Network Services
BSNL Managed Network Services is a fully managed Secured Data services,
providing a truly one-stop and a complete experience that significantly reduces risks and
complexities involved in implementing and maintaining a robust IP network. It brings
together all of a business' communications needs in an integrated offering.
With the promise of an integrated platform with one-stop convenience and fully
managed experience, BSNL Managed Network Services is an All-in-One
comprehensive bundle of hardware, connectivity packages and managed services.
It is a solution that simply, affordably and reliably supports your business.
Comprehensive Service Package:
The "One-Stop" promise delivered by BSNL Managed Network Services is beyond
technical integration of the best-in-breed network and hardware setup. It offers truly
executable technical and business propositions for your business today:
No CAPEX

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No risk of technical obsolescence
Scalable according to changing business needs
One helpdesk number to call for troubleshooting and fault resolution.
Integrated customer report (Web Based) giving you a complete view of your
network
BSNL's IP Backbone using MPLS Technology:
Keeping pace with the technological trend to provide latest and varied value
added services to its customers, BSNL harnesses IP Infrastructure based on MPLS
Technology to offer world class IP VPN services. MPLS is an acronym for "Multi
Protocol Label Switching".
MPLS VPN is a technology that allows a Service Provider like BSNL to have
complete control over parameters that are critical to offering its customers service
guarantees with regard to bandwidth throughputs, latencies and availability. The
technology enables secure Virtual Private Networks (VPN) to be built and allows
scalability that will make it possible for BSNL to offer assured growth to its
customers without having to make significant investments. BSNL would now be
geared to provide Bandwidth on demand, Video Conferencing, Voice Over IP
(VoIP) and a host of other value added services that could revolutionize the way a
corporate business works!
MPLS based VPNs reduce customer networking complexity, costs and totally do
away with the requirement of in-house technical work force. Rather than setting
up and managing individual point-to-point circuits between each office using pair
of Leased Lines, MPLS VPN customers need to provide only one connection
from their office router to a service provider edge router.
BSNL has tied up with various Networking solution providers to provide
end-to-end solution to its valued customers, including Customer End (CE) routers
and other networking components.
What advantages does MPLS VPN have over other Technologies:
BSNL's primary objectives in setting up the BGP/MPLS VPN network are:
(i) Provide a diversified range of services (Layer 2, Layer 3 and Dial up
VPNs) to meet the requirements of the entire spectrum of customers from
Small and Medium to Large business enterprises and financial institutions.
(ii) Make the service very simple for customers to use even if they lack
experience in IP routing.
(iii) Make the service very scalable and flexible to facilitate large-scale
deployment.
(iv) Provide a reliable and amenable service, offering SLA to customers

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(v) Capable of meeting a wide range of customer requirements, including
security, quality of Service (QOS) and any-to-any connectivity.
(vi) Capable of offering fully managed services to customers.
(vii) Allow BSNL to introduce additional services such as bandwidth on
demand etc over the same network.
Managed Leased Line Service(MLLN)
The MLLN is a Managed Leased Line Network system which is proposed to provide
Leased line connectivity. The State-of-the-art technology equipment MLLN is designed
mainly for having effective control, monitor on the leased line so that the down time is
very much minimized
Services
Speech Circuits (Hot Line or Private Wire) - Local or Long distance circuits within
two locations in a city or between two different cities provided for the same applicant.
The Terminating equipment at both ends is telephone without dialing facility. Both way
signaling and speech is possible.
Data Circuits - Local or Long distance data circuits at different speeds viz. nx64 kbps
and 2 mbps. Data Circuits are of different types:
Point to Point Data Circuits - Local and Long Distance
Private Data Network - More than one Local or Long Distance leased circuits
converging on a location such that data from one leased circuit can be transferred
automatically to another leased circuit for the same subscriber
INTELLIGENT NETWORK
Recognizing the rising expectations and requirements of the customers, BSNL
endeavors to harness the rewards of telecom revolution. Towards this, we have redefined
the term 'telecom service' by introducing value added services in the form of intelligent
network.
This technology makes possible, time and cost effective services, optimized solutions,
meeting the exact needs of the customers, in additional business for you.
How it works?
Intelligent Network provides a framework to create various services in a centralized
place independent of the switch. In IN calls generated by a subscribers are routed (Circuit
Switched) to the nearest Service Switching Points, which in turn , consults, the Service
Control Points (SCP) on high speed CCS 7 links to get the necessary information for
further routing of the call. IN Services can be used by subscriber connected to any type of
exchange using existing telephones.
In services offered:
Free Phone Service (FPH)

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India Telephone Card (Prepaid card)
Account Card Calling (ACC)
Virtual Private Network (VPN)
Tele-voting
Premium Rae Service (PRM)
Universal Access Number (UAN)
Call Now and more
Free Phone (FPH) Service:
This service is an ideal business promotion tool for business communities who want
their customers to call them free of cost. Totally customer oriented organizations can
provide information about their products, allow customers to place orders or even register
their complaints/suggestions and offer assistance to customers without the user getting
charges.
Any user in the telephone network can call the FPH number free of charge.
All the charges are levied on the service number (one who subscribes for the
service and receives the calls).
For the calling user the calls are free of charge.
The service subscriber is allotted a FPH Service number (five digits). For same
FPH service number, the subscriber can have many destination numbers.
Any subscriber who is willing to become a free phone subscriber outside the cities
where the IN Switches are installed, the call charges will be as per the national
STD tariff.
Premium Rate (PRM) Service:
This is another service that can be accessed by telephone subscribers all over the
country even if the Intelligent Network facility is available only in one exchange. PRM
service will facilitate service providers to offer service like forecast, future, share market,
job consultation etc. The service provider is allotted a PRM service number (three to five
digits) by the network operator (BSNL) and that number can be accessed from any point
in the network. For this service call charges will be at a higher rate (these charges will be
borne by calling users) i.e. premium rate and the revenue earned is shared between
the network provider and service provider.
India Telephone Card (ITC) Service
This prepaid card enables you to make local, STD or ISD calls even from a
STD/ISD barred telephone. The calls are charged to the secret number specified in the
card and not to the telephone connection being used. Equipped with this card, you can

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enjoy the freedom of making calls anywhere, anytime, from any telephone. India
Telephone cards are available on sale at all the Customers Service Centers of BSNL and
through its franchises appointed in different cities. ITC card purchased in one city can be
used in any other city where this service is available
This is an access code based service, all IT Cards calls are preceded by the code
1802xyz as shown in the IT Card. This enables you to dial the IT Card number after
dialing the access code. On dialing, you are informed of the balance amount against your
IT Card, after which you can dial the destination number.
Voice Virtual Private Network (Voice VPN)
The Voice VPN service enables the subscribers to establish a private network
using public network resources. The subscriber's lines connected to different fixed line
network switches constitute a Virtual PABX including a number of PABX capabilities
such as Private Numbering Plan (PNP), Call Transfer, and Call Hold etc. Restrictions on
outgoing and incoming calls can also be imposed.
Universal Number (UN)
The service subscriber can be reached nationwide under a unique IN number. The
calling user will pay the charges up to SSP as per local / STD rates ( to be charged at
local exchange ) and the called subscriber will pay from SSP up to destination (through
detailed billing at SSP ). A number of destination numbers can be designated to an UN
number.
Universal Personal Number (UPN)
A subscriber to this service can receive or make calls using his Universal Personal
Number from any BSNL phone. The subscriber will be given some management codes
and password. Using that he can convert/reconvert any BSNL phone into his Universal
Personal Number. All the calls made by subscriber using his UPN will be billed at his
UPN by the IN platform. The subscriber will be able to get all his calls incoming on the
UPN number anywhere in India.
Tele voting
Tele voting is a service by which a telephone subscriber can indicate his opinion
on any matter by dialing an IN number of the service subscriber followed by a single
digit for the opinion. This service is very useful where large numbers of TV programs are
operating incentive schemes to increase/retain their viewers
Call Now Card

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This prepaid card enables you to make local, STD or ISD calls even from a
STD/ISD barred telephone at rates cheaper than ITC.
This card purchased in one city can be used in any other city from BSNL
landline/WLL/Mobile.
You can enjoy the freedom of making calls anywhere, anytime, from any
telephone.
The calls are charged to the secret number specified in the card and not to the
telephone connection being used.
There will not be any free calls.
There will not be any registration charges for this ITC service.
Any detailed bill, if asked by the card holder, having subscriber Account No. and
PIN, will be given on payment of Rs. 100/Video Conferencing
Video Conferencing service allows multiple participants to converse with each
other regardless of their location through the video end-points or Personal computers. It
involves Video and Audio communication. It's about connecting people. A video
conference subscriber can add two or more video participants in a particular conference.
The customers can schedule their video conferences through the Web. The video
conferencing service can be availed by any user through IP or ISDN interface. The
service is available to existing BSNL subscribers only. The Video end-point required for
conferencing should be ITU - H.323/H.320 compliant. Any conference scheduled can
have both Dial-in and Dial-out participants on either IP or ISDN. The customer will have
to procure the video end-point from the market. Personal computer user can download the
software called "PVX" from BSNL's Video Conferencing Portal to avail the Video
Conferencing facility with their web-cam. This software will be made available shortly at
BSNL's Video Conferencing Portal
Audio Conferencing
Audio Conferencing service allows multiple participants to converse with each
other regardless of their location through the normal fixed line telephone or cellular
phone. An audio conference subscriber can add two or more participants in a particular
conference. The customers can schedule their audio conferences through the Web or
through IVR. The service is available to existing BSNL subscribers only. Any conference
scheduled can have both Dial-in and Dial-out participants. Conference can be scheduled
one time or standing. A standing conference is always on. The authorized participants has
just to dial in a particular telephone number followed by a password to enter into a
conference.

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On demand conference can be made. The chairperson can invite several users one by one
in the conference without using the web. He/she has to just dial a number followed by
certain number and the called party number for doing a conference call.

Fleet Management Solution

eTracK
An innovative on-line tracking system powered by BSNL to manage fleets comprising of
trucks, car carriers, trailers, tankers, containers or vehicles moving hazardous and
specially explosive chemicals etc
The eTracK vehicle tracking system uses vehicle-mounted, microprocessor-controlled
device which sends periodic messages from the vehicle to a network command centre
through SMS/GPRS. The received data is authenticated and forwarded to an application
server which provides tracking information through an internet. Customers are provided a
user name and password to access the fleet information on line. The user also has options
to receive tracking information via e-mail, fax or SMS besides the facility of calling the
customer support team on a toll-free telephone line.
Features of eTracK System
No driver intervention
Automatic Real time system.
Vehicle information available 24 X 7
o Secured internet access anywhere in the world.
o Information through fax and emails
o Mobile Query SMS
Widest Coverage on National highways through 20000+ BSNL towers spanning
across 5000+ cities/town
Transparency and Trust at your doorstep with MIS reports for better fleet management
eTracK Benefits
Idle time reduction through better monitoring
Reduction in turn-around time between trips
Reduction in communication costs
Reduction in in-transit inventory
Knowledge of current location and route traveled
Estimation of arrival time
Ensuring safety of vehicle/driver/consignment
Better customer service
Low cost of ownership

RABMN

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Remote Area Business Message Network provides instant data communication between
computers and data terminals. This is a satellite based network that provides
communication
to
any
remote
part
of
India.
Network
The network consists of the Master Earth Station along with the Packet Switch located at
Sikandarabad (U.P) and customer terminals known as micro earth stations or VSATs
(Very Small Aperture Terminals) located at customer premises. VSATs are linked to the
Master Earth Station through the Satellite. Customers can connect their data terminals to
the VSATs and transmit data. System Concept is shown in the diagram below:
VSAT Details
VSATs are supplied by M/s India SATCOM Ltd. Bangalore.
Cost of a VSAT is about 3.5 Lakhs.
VSATs are readily available.
Each VSAT provides 2 ports for connecting data terminals.
Services on RABMN
Interactive data communication at speed up to 9600 Bps
Access to Packet Switched public Data Network(Inet)
Access to International Data Networks through Gateway Packet
Switch(GPSS) of VSNL
Access to National /International Telex Networks
PSTN dial-out facility through Inet
Access to Internet
Access to HV NET
Technology
Satellite based Packet Switched Data Service using Spread Spectrum Technology
Use of very small earth station terminals at customer premises
Provides interference free service and security in data transmission
Terminals available with Asynchronous/ X.25 Protocol.
Applications :
For business industries in remote locations
Banking Network
Reservation System for Airlines/Railways/Hotels
Stock Exchange Information
Remote Monitoring & Control
Disaster relief operation
Benefits :
Instant communication to any part of India/World
Terminals can be located anywhere including hilly regions and islands

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Faster installation
Real time applications
Error free, accurate and reliable transmission.
Elimination of last mile problem of cable pair and overhead lines
INMARSAT
Subscriber dialed INMARSAT services from Shore to Ship, Ship to Shore and Ship
to Ship in Indian region are operational in the BSNL Network.
Introduction of this service in the shore to ship direction has a limitation that such short
duration metering pulses cannot be transmitted over junction cables and mechanical
meters in electro-mechanical exchanges cannot respond to these pulses as such this
facility cannot be made available in electro-mechanical exchanges. However, in all other
local electronic switches the pulses may be generated locally and services via
INMARSAT opened. In C-DoT 256 Port RAX and ILT switches, these services cannot
be implemented on account of technical constraints.

DSPT
DSPT service shall be provided after an agreement is signed with the customer. The
agreement should, inter alia, include following points:
(i) For commercial purpose, DSPT will be procured based on the request
received from the customer;
(ii) In case of surrender of service by the customer before the expiry of the
minimum commitment period, the customer shall be liable to pay the dues on
account of all engaged service, for the remaining period;
(iii)In addition to (ii) above, in case of surrender before the expiry of
commitment period, the decommissioning charges @Rs.10,000/per DSPT
terminal shall also be payable by the customer;
(iv) The transportation of equipment to site is customer's responsibility;
(v) WPC charges, Licence Fees will be charged @ 15% of item 1 & 2 above (i.e.
Sale price of DSPT Terminal and Sale price of SPV equipment)
Broadband Service to DSPT customer may be provided under Unlimited Business Plan
UL3300/UL3300 plus as per existing guidelines for Broadband services

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Questions:
1. List the IN services offered by BSNL ?
2. Mention some of the eTrack benefits ?
3. What are the advantages of MPLS-VPN over other technologies ?
4. What are the multiplay BB services offered ?
5. Describe the term PRBT ?
6. Describe voice mail service offered to mobile customers ?
7. What are features of CENTREX ?
8. What are the different types of FLPP Accounts ?
9. List any three categories under which permanent phone connection is given ?
10. List any 4 facilities given to PSTN subscribers ?

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