INTERNSHIP REPORT

ON
HABIB BANK LIMITED PAKISTAN
PREEDY GATE BRANCH BANNU

SUBMITTED TO:
SIR AMAN ULLAH AWAN
DIRECTOR (IMS)
SUBMITTED BY:
MUHAMMAD ASHRAF KHAN
BBA-IT (Hons)
ROLL NO#783
SESSION 2006-2010

INSTITUTE OF MANAGEMENT SCIENCES, UNIVERSITY OF SCIENCE AND

TECHNOLOGY BANNU

APPROVAL SHEET

AN INTERNSHIP REPORT
ON
HABIB BANK OF PAKISTAN, PREEDY GATE BRANCH
INTERNSHIP REPORT SUBMITTED TO THE DIRECTOR, INSTITUTE OF MANAGEMENT
SCIENCES, IN PARTIAL FULFILLMENT OF THE REQUIRMENTS FOR THE DEGREE OF
BBA-IT (HONS)

EXTERNAL EXAMINER:
SIGNATURE: .

DIRECTOR: PROF:
HAJI AMAN ULLAH KHAN AWAN
SIGNATURE
SUPERVISOR:
NAME: MR. AFTAB KHAN
DESIGNATION: LECTURER
SIGNATURE: .

Institute of Management Sciences, University of Science and Technology Bannu

DEDICATION

I dedicate this
effort to my
Parents & Teachers
who Guide
&
Encourage me
during the course
Of
My Studies and
preparation of this
Report.

PREFACE
Every student of Bachelor in Business Administration at UNIVERSITY OF SCIENCE AND
TECHNOLOGY BANNU has an essential requirement to do Six weeks internship in any of the well
reputed organization. The purpose of this program is to acquaint the students with practical applications
of theoretical concepts taught to them during conduct of their BBA (IT) program.

The internship in HABIB BANK is personally arranged by my own resources and the department gave
me a letter for getting this internship.
Really, it was a nice opportunity to have a close comparison of theoretical concept in practical field,
involving the use of primary and secondary data. This Report may depict deficiencies on my part but
still it is an output of a student efforts, for which I beg pardon.
The out put of my analysis is summarized in a shape of Internship the contents of the report Shows the
detail of sequence of these. The report is concluded with problem and suggestions.

MUHAMMAD ASHRAF KHAN

BBA-IT (Hons)
ROLL NO# 783
UST BANNU

ACKNOWLEDGEMENT
No one can say that I am perfect everyone should admit that without the help of ALLAH and His people
a man cant get anything so I bow my head before almighty Allah with gratitude. I am also very much
thankful and presents salute to many individuals who have helped me in shaping this report .I am also
very much thankful to lot of former fellows and contemporary colleagues who took the time and trouble
during the last few days to speak to me about the way this text could be further improved.
Iamvery thankful to the director of IMS Haji Aman Ullah Awan Sahib.

I am also thankful to the staff of Habib Bank Ltd.

MUHAMMAD ASHRAF KHAN

BBA-IT (Hons)
ROLL NO# 783
UST BANNU

Executive Summary:
As we all know very well that time and tide wait for none. So, because of this rapid
change in time and era we have to cope with it. During this era I got an
opportunity of getting practical knowledge about the Banking system in Pakistan.
So to quench the thirst of practical exposure and for getting the basic knowledge
about Bank I joined HBL Preedy Gate Bannu. During six week in HBL I gather all
necessary information about HBL.
Efforts have been made to compile this report in such a way that activates its
salient features not only for students but also for the layman. I have divided this
report into different Chapters.

First Chapter is about introduction OF HBL. Second Chapter is about General

Banking Department gives us description about how to open an account, how to
deposit and clearing. Third Chapter discusses the procedure of customer dealing
and satisfaction fourth Chapter is about the branch where I worked and watch
different function which I learned in HBL Preedy Gate Bannu.
Fifth Chapter is about the procedure of getting different type of loans and advances. Sixth Chapter is
gust of knowledge acquired by me. Chapter seven is about SWOT ANALYSIS of HBL. Chapter Eight
tells about my knowledge because here I gave different type of Recommendation to different problems.
At last I must say that this text is designed to stimulate the curiosity about management practices of
HABIB BANK Ltd of Pakistan. And to raise readers consciousness about the banking system working
in Pakistan and out side the Pakistan.

Table of Content

Chapter

Description

Page

DEDICATION .

ACKNOWLEDGEMENT ...

II

PREFACE

III

EXECTIVE SUMMARY .
INTRODUCTION

IV
1-8

Meaning Of Bank .

Types Of Bank..

Historical Development Of Bank .

History & Development Of HBL Ltd ..

Values Of HBL .

Goals Of HBL ..

When HBL Preedy Gate Is Established ...

Basic Function .

Organizational Structure Of HBL

Members Of Board Of Directors .. 8

GENREL BANKIMG DEPARTMENT
9-19
Account Opening Section . 9

Deposits Section ...

12

Clearing Section ...

13

Remittance Section ..

16

Account Section ...

FUNCTION OF HABIB BANK LIMITED

17
20-27

Commercial Banking 20

Corporate Banking ...

24

Investment Banking .

25

Retail Banking .

25

Islamic Banking .

27

The Mission Of HBL .

27

FUNCTIONING OF HBL WHERE I DID MY INTERNSHIP

28-31

Bank Deposits ..

28

Opening Of Account

28

An Introduction

28

Account Opening Form & Signature Card ..

28

Account Opening Register ...

29

Issuance Of Cheque Book

29

Recording In To General Ledger .

29

Types Of Account Maintained By HBL Preedy Gate Branch Bann

30

Current Account ...

30

Profit And Loss Sharing Account

31

Fixed Deposit Account .

31

Freedom Account .
LOANS AND ADVANCES

31
32-34

Finance For Working Capital

32

Trade Finance Facilities ...

32

Finance For Capital Investment ...

33

General Product. 33

Other Products And Services ...

33

Investment Assistant

34

NEW KNOWLEDGE ACQUIRED

35-36

What I Learned During Internship ...

35

Account Opening Section . 35

Clearing Section ...
7

35

Remittance Section ... 36

SOWT ANALYSIS
37-40
Internal Analysis ..................................

37

Strengths ..

37

Weaknesses ..

38

External Analysis .

39

Opportunities

39

Threats ..
PROBLEM I SOUGHT

40-42
41

Problems ... 41
Recommendation .. 41
GLOSSARY
43

HABIB BANK LIMITED

CHAPTER # 1
INTRODUCTION

1.1 MEANING OF BANK:

The word bank has been derived from the French word banque or bancus which means bench, office
or institution for the keeping, lending and exchanging of money. Some authorities have the opinion that
Bank is derived from the Germen word back which to the meaning of joint stock fund. The bank
is a financial institution that borrows money from one party and lends to the other party (Government,
individual, business) and the difference between borrowing and lending rate of profit/Interest for the
bank. Bank borrows and lends money on interest basis. Banks are classified according to their sphere of
activity; the main types of banks are as under.

Commercial bank

Industrial banks.

Agricultural banks.

Saving banks.

Exchange banks.

Central banks.

Cooperative banks

1.1.1 COMMERCIAL BANK:

Commercial is engaged in performing the routine duties of banking business. Such bank collects the
money from the people (as borrowing) and extends the same money as a loan for development purposes.
Commercial bank plays a vital role in the economic development of a country by performing the variety
of function as given below:
1. Accepting of deposits (Current, saving and fixed account).
2. Making loans and advances (overdraft, cash credit, discounting bill).

HABIB BANK LIMITED

3. Agency services to customers (Collection of cheques, dividends, electricity, water and gas bills,
and sale of securities, and acts as a trustee.
4. General utility services (Foreign business, Issue traveler cheques,

providing trade information).

1.2 HISTORICAL DEVELOPMENT OF BANK:
History of bank is very old; the history of bank is traced to as early as 2000 B.C. The priest in Greece
used to keep money and valuable of the people in temples. Its origin is also traced to early goldsmiths.
They used to keep strong safe, for storing the money and other valuable of the people. People with
surplus money deposited with them. The first stage in the development of banking was the acceptance of
deposits from people.
Later on goldsmiths began to issue receipts for the money deposited with them to settle transactions.
These receipts were used in payment of debt and acceptable to all. This was the second stage towards the
development of banking.
When goldsmiths realized that they had surplus money therefore they intended to lend some portion of
money to he nearly traders and merchants who constantly requested for loans This business was quiet
profitable and they instead of charging interest from depositors began to give interest on the money
deposited with them to attract more people this was the third stage towards the development of banking.
They also planned to allow the customers to withdraw in excess of the amount deposited to meet the
customers needs. This facility is called overdraft and they used to keep some portion of money for this
purpose. After some time there was then started too much confusion in the banking system and they
were not able to meet the demands of customers. This failure on the part of money lender to return
money caused distress
among the people.
To overcome this problem people felt that their must be a bank which control the banking activities of
different lending organization. As a result of conference held in 1548 at

HABIB BANK LIMITED

Nuremberg. The decision was taken in favor of establishing a bank that regulates the banking activities.
The first bank was found in Geneva in 1587. Later on many other banks were established will the same
objective.

We can conclude that commercial banking system actually developed in nineteenth century. Now a days
the banking activities has greatly increased commercial banks are now multi serviced organizations and
play an important role in financial markets and in the economic development of the country.
1.3 HISTORY AND DEVELOPMENT OF HBL:
The Habib Bank Ltd is a leader in Pakistan's services industry. An extensive network of 1425 domestic
branches the largest in Pakistan and 55 international branches has enabled HBL to provide
comprehensive services that meet customer needs. This has ensured thriving client relationships that
form the backbone of the Bank's operation.
Today, HBL plays a central role in Pakistan's financial and economic development. It has come a long
way from its modest beginnings in Mumby on August 25, 1941 when it commenced operations with a
fixed capital of 25,000 rupees.
Impressed by its initial performance, Quaid-e-Azam Mohammed Ali Jinnah asked the Bank to move its
operations to Karachi after the creation of Pakistan. HBL established itself in the Quids city on August
7, 1948 and became a symbol of pride and progress for the people of Pakistan.
Habib Bank has been a pioneer in providing innovative banking services. These have included the
installation of the first mainframe computer in Pakistan followed by the first ATM and more recently,
internet banking facilities in almost 1425 domestic branches.
The Bank's towering presence in Pakistan's financial and commercial life has remained unchanged over
the decades. The strength of its brand and image is symbolized by its prominent Head Office building
that has dominated Karachi's skyline for35Years.

HABIB BANK LIMITED

As per HBL Management result we continue to build on our track record and in our quest for excellence
we strive to meet the needs of both our customers and our employees. At Habib Bank we aim to ensure
customer satisfaction by providing high quality banking services. This is made possible by the
professionalism of our employees all of whom are
provided with the requisite training and opportunities to enable them to realize their full potential.

1.4 VALUES OF HBL:

Integrity:
For us, integrity means a synergic approach towards abiding our core values. United with the
force of shared values and integrity, we form a network of a well-integrated team.
Meritocracy:
At every level, from selection to advancement, we have designed a consistent system of human
resource practices, based on objective criteria throughout all the layers of the organization. We
are, therefore, able to achieve a specific level of performance at every layer of the organization.
Team Work:
Our team strives to become a cohesive and unified force, to offer you, the customer, a level of
service beyond your expectations. This force is derived from participative and collective
endeavors, a common set of goals and a spirit to share the glory and the strength to face failures
together.
Culture of Innovation:
we aim to be proactively responsive to new ideas, and to respect and reward the agents, leaders
and creators of change.

HABIB BANK LIMITED

1.5 GOALS OF HBL:

1. To mobilize private savings and public funds for diverting the same into productive channels
and ensure their availability. To promote industrial agriculture and socioeconomic process
through the active participation of private and public sector in the province.

2. Help under developed areas and create employment opportunities, especially in the rural areas of
the province. Further, to guide and assist the people of Pakistan serving overseas to effectively
and profitably invest their foreign savings in the province as well as in other parts of Pakistan.
3. Create a diversified and sound portfolio for utilization of idle funds and their investment in the
existing and new ventures especially in the pioneering of high-techs agro-based export oriented
and engineering project to ensure maximum returns.
4. Participative and seek the share of the country in the capital market of Pakistan by way of
subscription through locally peopled resources in the leading stock exchange of the country and
eventually paving the way for establishing a stock market in the province.
1.6 WHEN HBL PREEDY GATE IS ESTABLISHED:
This Branch was established on May 10, 1952 to facilitate two giant Business community and inhabitant
of HBL (BANNU) Branch, besides providing series of general banking to the citizens and nearby areas.
Currently it an on-line bank.
1.7 BASIC FUNCTIONS:
1.7.1: Accepting of deposits:
a. Current account

b. Saving account

c. Fixed deposit account

1.7.2: Advancing of loans:

a. Loans and advances

b. Cash credits

c. Provision of Qarze-e-Hasna

1.7.3: Agency functions:

Collection of cheques

Transfer of funds from one place to another.

HABIB BANK LIMITED

Handling of Salaries and Pensions of federal/provincial employees and defense personnel.

Assisting to Agriculture

Act as an agent or representative of his customers

Collection of Negotiable Instruments

Issuing Guarantees and Indemnities

Granting of letter of credit

1.7.4. General utility services:

Utility Bills collection

Sale and encashment of Prize Bonds

Issue of Travelers Cheques

Supplying of Trade information

Act as a referee

Financing of Foreign Exchange

Preparation of feasibility reports for small industrial units

Collection of fees and money for people proceeding on Hajj providing pilgrimage services

HABIB BANK LIMITED

ORGANIZATIONAL STRUCTURE OF HABIB BANK LIMITED

PRESIDENT AND CEO
7 MEMBERS OF BOARD OF DIRECTORS

G.E, IOBG G.E, CPOD G.E, CPCS G.E, RBG G.E, CIBG G.E, ARM G.E, AGA HEAD OF IT
HEAD OF HR HEAD OF FINANCE
SENIOR VICE PRESIDENTS
VICE PRESIDENTS
ASSISTANT VICE PRESIDENTS
GRADE I OFFICERS
GRADE II OFFICERS
GRADE III OFFICERS
CLERICAL STAFF
NON-CLERICAL STAFF

HABIB BANK LIMITED

Members of Board of Directors:

G.E

GROUP EXECUTIVE

IOBG INTERNATIONAL AND OVERSEAS BANKING GROUP

CPOD CORPORATE PLANNING AND ORGANIZATIONAL DEVELOPMENT
CPCS CREDIT POLICY AND COMPANY SECRETARY
RBG RETAIL BANKING GROUP
CIBG CORPORATE AND INSTITUTIONAL BANKING GROUP

ARM ASSETS REMEDIAL MANAGEMENT

AGA AUDIT AND GENERAL INFORMATION

HABIB BANK LIMITED

CHAPTER#2
GENERAL BANKING DEPARTMENT
This department consists of the following sections:2.1 Account opening section.
2.2 Deposit section.
2.3 Clearing section.
2.4 Remittance section.
2.5 Accounts section.
2.1 ACCOUNT OPENING SECTION:
2.1.1 HOW TO OPEN AN ACCOUNT:
There are certain formalities which are to be observed for opening of a current or saving account with a
Bank. These formalities in brief are as under.

2.1.1.1 FORMAL APPLICATION:

The customer is to fill "Account Opening Form. It is a formal request by a
customer to the bank to allow him to have and operate the current or saving account.
2.1.1.2 SPECIMEN SIGNATURE:
When the Banker is satisfied about the integrity of the customer, he agrees to open the account. The
Banker obtains the specimen signatures of the customer on the signature book or on card.
2.1.1.3 MINIMUM INITIAL DEPOSIT:
In Pakistan the current account can be opened with a minimum of Rs. 5000/- and PLS Saving Account
with a minimum of Rs 1000/- These amounts are also the minimum balances to be maintained by the
account holders with the Bank.

HABIB BANK LIMITED

2.1.1.4 OPERATING THE ACCOUNT:

When an account is opened in a Bank, the Banker gives to the customer.
i. Pay in slip book.
ii. Cheque Book and pass book with a view to operate it.
2.1.1.5 PRECAUTIONS IN PREPARING THE PASS BOOK:
The Banker should be careful in preparing the pass book
However, the customer himself should.
i. Send the pass book for making entries and also periodically check up them.
ii. He should also see that the entries are initialed by the accountant.
iii. The customer should verify the entries with own books of account.
iv. In order to safe guard the secrecy of the account; the customer should receive the pass book in
closed cover.
Note: This Practice in the past.
Now-a-Days these information can be obtained by periodic or a request or account.
2.1.2 WITH-DRAWL:

Withdrawal is made on cheques supplied by the Bank. A new cheque book is issued only on receipts of
the requisition slip attached to the cheque book issued previously.
2.1.3 INTEREST:
The current rate of interest allowed on deposit in saving Bank account is ascertained at the Bank. This
rate is subject to change. The amount of interest is calculated for each calendar month on the lowest
balance at credit of an account between the close of the 1st day of a month and the end of the month and
only on every complete sum of ten rupees.
Every account is made up half yearly to 30th June 31st December, and the interest calculated as above is
added to the balance of each account as on these dates.

HABIB BANK LIMITED

2.1.4 TRANSFER OF AN ACCOUNT:

Account can be transferred to any other branches of HBL. free of charge. If a depositor wants to transfer
his account, he presents his pass book personally or sends it to Bank and writes an application for the
transfer of an account.
2.1.5 CLOSING OF AN ACCOUNT:
It is done simply on letter or request for closing the account, unused cheque leaves on hand are also
surrendered at the same time.
2.1.6 SECRECY:
The secrecy of depositors account is the. Responsibility of every official
engaged in the Bank service.
2.1.7 TYPES OF BANK ACCOUNT:
2.1.7.1 SAVING ACCOUNT:
Saving Account is that account in which customer puts his surplus money which he saves from his daily
expenditure.
The account can be operated by depositing a minimum cash of Rs. 1000/-. Small percentage of interest
is allowed on the balance of this account.
2.1.7.2 CURRENT ACCOUNT:

The current account is that one which the customer draws his daily cheques and is normally operated by
the Business-men. It can be operated by minimum amount of Rs. 5000/- Any number of cheque can be
issued by the account holder for withdrawal or for payment. No interest is allowed on this account.
2.1.7.3 JOINT ACCOUNT:
A joint account occurs when two or more than two customers have one
account. The parties to a joint account are considered in law as they are one person.

HABIB BANK LIMITED

2.1.7.4 PROFIT AND LOSS SHARING ACCOUNT.

This can be operated by a person, firm or organization by depositing Rs. 1000/- or above. The holder of
this account will get profit of his amount, or he will bear the loss as the case may be. So an individual is
equally participant in profit and loss.
The holder of account can withdraw up to Rs.15,000/- per month, in case of higher withdrawal, seven
day prior notice is necessary, but in practice have not seen it. This account is operated under interest free
system.
2.1.7.5 FIXED DEPOSIT ACCOUNT.
In this account an amount is deposited into the Bank for a fixed period of time. The fixed period may be
three months, six months, one year, two years, five years and more. The Bank allows a higher rate of
interest for larger period.
At the time of operating on account the Bank issues deposit certificates for the period and amount. The
account holder can withdraw his amount before the specified period, but refunding the excess profit paid
at higher rate and the same Bank will allow loan against that certificate. Bank is liable to give interest on
this account on maturity date is monthly or quarterly or six month.
2.2 DEPOSITS SECTION:
There are two types of deposits i.e. current and saving. There are different
forms present in the section of or deposits.
i. Current account form.

ii Saving account form.

iii Private or individual form
iv Private firm account form
In the above mentioned forms, the bank makes an agreement with his customers.

HABIB BANK LIMITED

2.3 CLEARING SECTION:

Every Bank performs the paying and receiving functions. Cheques are
collected which are drawn up to Banks for customers. Similarly the cheques drawn on different Banks
and deposited by Banks own customers for collection within the city is know as clearing The functions
of receiving and paying is mostly done through the clearing house. A clearing house can be defined as
"AA place where that representatives of all Bank get together to settle the receipts and payment of
cheques drawn on each other" Clearing House provides the facility which can hardly be dispensed with
especially, in case of crossed cheques.
There are two main types of clearing.
i Outward clearing
ii Inward clearing.
2.3.1 OUTWARD CLEARING:
It includes those cheques and other instruments which are sent by the Bank to the Banks for payment on
behalf of its own clients. Cheques are sent to clearing house thorough local main branch.
A delivery message from the local main branch comes to every branch at a fixed time to pick its outward
clearing or outward returns as the case maybe.
Outward Clearing at Branch
a. Account number of payee/endorsee is written on the back side of the cheques.
b. The instrument and the paying in slips are separated.
c. The instruments are sorted I Bank-wise and branch wise.
d. Schedules are prepared.
e. Jotting of all the schedules are taken in the clearing House statement. Amount of the cheques

in written in the "Delivered" and to pay column.

HABIB BANK LIMITED

f. After balancing the outward clearing, the pay in slips are released to C.D department.
g. After balancing, a transfer debit voucher is prepared.
h. The instrument, schedules are delivered to the messenger from the main branch.
2.3.2 INWARD CLEARING.
The cheques drawn are called inward clearing drawn on Habib Bank through its representatives. On the
Bank presented by other Banks for payment it includes those cheques and other instruments of Pakistan
branches which other Banks present at the clearing house.
Inward Clearing at the Drawn Branch
a. Numbers of instruments noted in the schedules are verified immediately on receipt.
b. The amount's of all the instruments are jotted down and totaled. If should be equal to
the amount mentioned in schedule from the local main branch.
c. The amounts are debarred to the relevant accounts if otherwise in order.
2.3.3 TYPES OF CHEQUES COLLECTED BY CLEARING SECTION:
2.3.3.1 TRANSFER CHEQUES:
These are the cheques which are collected and paid by same branch of HBL For example Mr. Ali is a
customer of HBL of CITY branch and draws a cheque in favor of Mr. Hussain who is also the customer
of the same branch.
2.3.3.2 TRANSFER DELIVERY CHEQUES:
The cheques which are collected and paid by two different branches of a Bank situated in the same city.
For example a person draws a cheque on N.B.P. main branch, D.I.Khan in favor of another person who
maintains an account with N.B.P. Rakh Mandra branch, D.I.Khan.

HABIB BANK LIMITED

2.3.3.3 CLEARING CHEQUES:

When the payee/endorse and the drawer of cheque maintains account with
different Banks, the collection Bank in any one of the following methods:a. It can collect cash by sending its representative with the cheques to each of the paying Banks.
It is not so much appropriate.
b. The Bank maintains an account with the paying Bank.
c. The cheques can be exchanged by representative of the various Banks who meet at a fixed
time and at a fixed place. This is the most efficient method of collection and paying cheques.
2.3.4 FUNCTIONS OF CLEARING SECTION IN A BRANCH:
a. To accept transfer, transfer delivery and clearing cheques from the customer of the branch and
to arrange for their collection.
b. To arrange payment of cheques drawn on the branch and gives for collection to any other
branch of H.B.L. or any other member or such member of local clearing house.
c. To collect amounts of cheques drawn on members of the local clearing house sent for
collection by N.B.P. branches not represented at the local clearing house.
2.3.5 PROCEDURE FOR CLEARANCE OF CHEQUE:
The customers are provided with the copes of pay In-slip, whenever the customer wants to deposit any
cheque, he fills in the pay in slip himself and hands it over the counter along with the instrument.

HABIB BANK LIMITED

2.4 REMITTANCE SECTION:

Remittance means transfer of money from one place to another place. It is of
two kinds.
I: Inland remittance.
II: Home remittance.
2.4.1 INLAND REMITTANCE.
An inland remittance means a transfer of money payable at a certain place within the country. Inland
remittances can be classified as under:I: Within locality.
II: Out side locality.
2.4.1.1 WITHIN LOCALITY:
When a branch situated in D.I.Khan is required to send drafts to any other branch situated in the same
city the process is know as within locality. For example HBL. Main Branch, D.I.Khan sends any draft to
HBL. Rakh Mandar branch, D.I.Khan.
2.4.1.2 OUTSIDE LOCALITY:
Outside locality is an important type of inland remittances, which means the transfer of money payable
outside the city. For example, HBL. Main Branch D.I.Khan sends any draft to a Branch situated at
LAHORE.
It is commonly done through the following means:Demand Draft (D. D)
DEMAND DRAFT (D.D):
Demand draft is a written order by a branch of a specified Bank, drawn on another branch of the same
Bank to pay a certain sum of money only to or to the order of the Payee. Demand drafts are purchased
by the clients and after receipt of money Bank issues and delivers the D.D. to the purchaser, who himself
sends it to the payee. In D.D. the Banks

HABIB BANK LIMITED

do not recover postal charges as it is payable by the purchaser. The Bank, after deliver of D.D. to the
purchaser also sends its own advice called IBCO (Inter Branch Credit Order) to the drawee branch
mentioning therein all details of issued draft. Now banker cheque payable any where in Pakistan.
2.5 ACCOUNT SECTION:
Every Business organization deals in money matters. Bank also deals in money and more over since the
money belong to the depositors therefore, it is of utmost importance to keep systematic and correct
record.
Further-more, the Banks are commercial institutions and its main objective is to earn profit, therefore,
then record of all incomes and expenditures are kept correct and systematically.
In H.B.L. the responsibility for maintaining necessary accounting data and to keep up to date records In
a systematic manner has been assigned to the Accounts Department.
The Branches of Bank perform their daily routine work and deal in money that belongs to depositors.
Here account department hold great importance in banking, because it keeps all the accounting records
properly.
2.5.1 ACCOUNTS TERMS:
The account department maintains all the accounting records properly there
are certain accounting terms which are defined into the following.
2.5.1.1 ACCOUNT:
A summary of all debit and credit transaction pertaining to a similar nature or to
an individual or body of persons is called an account.
2.5.1.2 VOUCHERS:
Written evidence recorded on a peace of paper in respect of money transaction is called voucher.

HABIB BANK LIMITED

2.5.1.3 GENERAL LEDGER:

Main ledger is a book, where various accounts of different type are kept.
Generally this book is in bended form containing several sheets for several accounts.
2.5.1.4 SUBSIDIARY LEDGER:

Where a main head has got different sub-head of it: subsidiary leader are
maintained. These subsidiary ledgers are maintained from the main ledger.
2.5.2 BOOKS AND STATIONERY:
The account department uses the following books and stationery

Cash book cum-general ledger

Register of vouchers
Transfer book
Receiving cashier book
Paying cashier book
Supplementary sheets
Different vouchers
2.5.3 FUNCTIONS OF THE ACCOUNT SECTION:
During the course of daily business of the branch, a number of cheques are presented by customer for
cash payment, though transfer, delivery and clearing cheques at the counter. Also a number of new
accounts are opened and cash is deposited by the customers. A number of new vouchers are passed by
the branch by debiting, one account and crediting another account.
So in order to ensure that during the day all the transactions have properly been recorded and they are
complete in all respects and are recorded in proper books by the branch this recording is done on daily
basis and maintained by account section.
The main functions of the account section of a branch are as follows.

HABIB BANK LIMITED

2.5.3.1 BALANCING AND MAINTAINING OF BOOKS:

Balancing the cash book means that all the transactions have properly been
recorded and there is no mistake in any of these vouchers.
1. Arrangement of voucher.
2. Preparation of JRC.

3. Preparation of summary.
4. Agreement of total of the summary, with the total of transfer book branch JRC.
2.5.3.2 PREPARATION OF STATEMENTS:
To Judge the performance of branches, the Head Office requires periodic statements from them. Through
these statements the top management watches the progress of the branches and they provide them
necessary guidance.

HABIB BANK LIMITED

CHAPTER# 3
3.1 FUNCTIONS OF HABIB BANK LIMITED
To fulfill the basic objective that is of socio-economic nature HBL perform following important
functions.
Commercial Banking
Corporate Banking
Investment Banking

Retail Banking
Islamic Banking
3.1.1 COMMERCIAL BANKING:
Enterprises operating in the middle market contribute significantly to the economy of a country.
Traditionally, this sector was the stronghold of HBLs business. During the early 90s, with the
liberalization of the financial sector in Pakistan, competition in the industry stiffened due to the
emergence of new banks in the private sector. The senior management at most of these banks comprised
personnel from HBL.
They not only knew the market but were also familiar with the shortcomings of HBL. Under the new
set-up, they were able to address these shortcomings and began to target HBLs customer base. With the
inception of an alternative, HBL customers started migrating to the newly established banks this causing
the erosion of HBLs market
share. During FY-2000 HBLs management decided to address this issue. Hence forth, Commercial
Banking was created to focus on the business needs of the middle market customers. On November 1,
2000 Commercial Banking came into being. At present, 18 Commercial Centers and Sub-Centers
functioning, located at Karachi, Lahore, Faisalabad, Sialkot and Gujranwala.

HABIB BANK LIMITED

Goals:
The Goals of setting-up Commercial Banking was two-fold:

First to stop the erosion of market share in the middle market;

Second, to regain the lost market share
The strategy adopted to achieve the above objective was to position Commercial Banking segment as
the Trade Finance Bank for its customers. The rationale behind this strategic decision was to capitalize
on the existing marketing knowledge & strong contacts with the middle market customers, who were
loyal to the HBL brand.
The product line of Commercial banking includes:
3.1.1.1 FUND BASED FACILITIES:

Running Finance for Working Capital requirements (RF)

Finance Against Packing Credit for Pre-shipment (FAPC)

Finance Against Foreign Bills for Post-shipment (FAFB)

Finance Against Imported Merchandise (FIM)

Finance Against Trust Receipt (FATR)

Demand Finance: Medium Term Loans (DF)

3.1.1.2 NON-FUND BASED FACILITIES:

Letter of Credit (LC)

(a) DA (Unseen)

(b) DP (Sight)

Letter of Guarantee (LG)

Successful achievement of the strategy entailed addressing the following key issues:

Developing a sales culture so that business was aggressively sought

Improvement of Counter Service

Reducing the turnaround time on credit decisions

HABIB BANK LIMITED

Training of staff to enhance credit and sales skills

Following initiatives were taken to address the above issues:

Fictionalization of branches into two key areas:

Marketing; and

Operations

Implementation of a standard organization at Centers & sub-centers where by there were two key areas
within operations:

Trade

Counter Service i.e. Cash & Remittances

De-layering of the Credit processing to ensure quick turnaround on credit decisions

Setting up of Relationship Management teams at all Commercial Banking Centers to focus on

procurement of business

Setting-up of Credit Administration Departments at all Centers for improved Risk Management

Training of staff in following key areas:

(a) Credit

(b) Trade Services Computer literacy

Impact of the steps

The decision to setup Commercial Banking has been fruitful. This is evident from the following results:

Enhanced customer interaction by the branch management has now become possible after
segregation of marketing and operations at the branch level.

HABIB BANK LIMITED

Decentralization of Credit Authority and streamlining of the processes have resulted in reduced
turn around time. Currently decision making in this area is perhaps most efficient in the market
place.

Our strategy has allowed us to achieve our first objective; the trend of
erosion in our market share has been reversed. We now would be
looking at regaining our market share.

Commercial Banking is making headway with improvement not only in terms of the business figures but
also in its ambiance. Renovation of is being carried out in order to give a professional look to all the
Commercial Banking Centers.

HABIB BANK LIMITED

3.1.2 CORPORATE BANKING:

Corporate Banking Group serves large institutional and corporate customers in Pakistan through 10
dedicated corporate banking centers in all major cities. The CIBG portfolio consists of most of the
largest names in the market and represents all major industry groups, including textiles, large scale
manufacturing, telecommunications, petrochemicals, fertilizer, airlines, transportation and services. It
offers its clients a comprehensive range of banking services via a one-window interface through
designated relationship manager. Corporate Banking is recognized as a market leader due to its unique
ability to meet the entire spectrum of a customers banking requirements. HBLs large equity base allows
to meet the financing needs of the largest corporate and its large network and specialized teams are able
to deliver and provide customized solutions. The Group has increasingly focused on providing value
addition services to the customers, e.g. payroll and cash management services. The Bank has become a
leader in cash management services by leveraging its large domestic branch network and now provides
such services to a range of large and medium sized corporations, including the Pakistani units of some
Fortune 500.companies.
The Group also strives to stay ahead of the market by anticipating customer
requirements. We strongly believe in relationship banking, which is essential for us to remain responsive

to our customers. We also remain focused on improving productivity and ensuring the quality of our risk
management.

HABIB BANK LIMITED

3.1.3 INVESTMENT BANKING:

An Investment Banking Unit has been established which focuses on loan syndications, development of
local currency corporate bonds (TFCs) and advisory services.
3.1.4 RETAIL BANKING:
The Retail Banking network, with 1425 branches, is the core strength of Habib Bank. Its extensive reach
in all geographic locations urban and rural throughout the country provides access to over 5 Million
customers across all sectors of the economy. The network provides HBL with the largest diversified low
cost deposit base of any bank in Pakistan, and forms the basis for many of its other business lines:
corporate and investment banking and treasury activities.
Retail Banking Group (RBG) has two principal areas of activity;

The retail network for deposit mobilization

The consumer-banking group.

HBL is the only major bank to have a very dedicated group to serve the Small & Medium Enterprises
(SME) sector. HBL believes that the SME sector can be an engine of growth for the economy and
represents an area of opportunity for the Bank. RBG was therefore established in late 2000 to provide
banking services and credit on a structured and systemized basis. It now covers 25 branches in the six
major industrial cities of Pakistan. The Group now works closely with its customers, which cover all
segments of the economy including the textile sector, vendors and suppliers to structure the finances and
improve their capabilities. We have been very encouraged by the outcome that reaffirms its belief in the
potential of this sector.

There is a growing propensity for consumer spending to uplift living standards.

Recognizing that consumer demand can be a major driver of investment and
economic growth, the Government has also moved towards an enabling regulatory framework and has
also taken initiatives to create an appropriate legal regulatory

HABIB BANK LIMITED

framework to enable the development of a housing finance market. With its extensive branch network
and large customer base, HBL has an important role to play in the development of this sector of the
economy in which it expects substantial growth in the next five years.
HBL has moved aggressively and has already introduced three major products;

Personal Loans,

Car Financing

Consumer Durable Financing

in association with major suppliers of consumer products. These have been well received and volumes
have been building up steadily. It is the
intention of HBL to be a leader in consumer financing. Plans are also
underway to develop mortgage financing for the housing sector.
Agriculture is the most important contributor to Pakistans economy. HBL, which has been a leader in
agriculture financing, plans to increase further its credit to this sector with a particular focus on
providing a wider range of products to small and medium size farmers. In this regard, to provide
flexibility, the Haryali scheme for farmers was
introduced which is a 3-year revolving facility rather than the traditional short term seasonal financing.
HBLs specialized agricultural finance department helps farmers in modernizing their farming
techniques. The Government has also provided a regulatory framework to encourage corporate farming
and as this develops the participation in this sector. Will grow even further. While HBL continue to
develop its products, we recognize that quality of customer service will become an even greater
differentiating factor in the market. HBL have taken a number of initiatives in this area; investing in
technology, training and upgrading of its branches. Extended banking hours and better facilities for
utility bill payments have been made available.

HABIB BANK LIMITED

In our Retail network, we have an unmatched distribution network, which provides us many
opportunities for growth, and we plan to use this to soon provide additional services, including wealth
management services.
3.1.5 ISLAMIC BANKING:
The Bank of Khyber has taken the first step towards Islamic banking and for this purpose an Islamic
banking division has been established to complete the necessary regulatory and operational formalities
thereby paving the way for commencement of Islamic Banking in its specialized branches.
3.2 THE MISSION OF HBL:
To be recognized as the leading financial institution of Pakistan and a dynamic international bank in the
emerging markets, providing our customers with a premium set of innovative products and services, and
granting superior value to our stakeholders shareholders, customers and employees.

HABIB BANK LIMITED

CHAPTER # 4
FUNCTIONING OF HBL where I did my internship:
HBL bank is functioning under following set up:
4.1 BANK DEPOSITS:
Deposits are to the bank as a backbone is to the body of a man. They are the lifeblood of the bank.
HABIB BANK LIMITED and all other commercial banks perform the function of deposit accepting
from the general public by offering suitable rates of interest on them, or on simply a promise to repay on
demand.
4.2 OPENING OF ACCOUNT BY AN INDIVIDUAL:
After entering into bank premises the person goes through the following steps for opening an account in
the bank and for becoming a bank customer.
4.2.1 AN INTRODUCTION:
The first important step to take place in bank is to get satisfactory introduction of the person, who wants
to become banks customer by putting various questions.
In HBL (Preedy Gate Branch) the branch manager takes great care of this step and gets introduced with
the person himself. His main intention is to determine the prospective customers integrity,
respectability, occupation, and nature of business he is doing at the time of opening an account.
4.2.2 ACCOUNT OPENING FORM & SPECIMEN SIGNATURE CARD:
Now the person is provided with an application form known as Account Opening Form.
This form contains:
i. Title of account
ii. Address
iii. I.D.Card number
iv. Telephone No. (Office and Residence)

HABIB BANK LIMITED

v. Introductory reference (all above mentioned particulars of introducer )

vi. Signatures of the applicant
vii. Amount deposited
In addition to this the customer is required to attach a copy of National Identity Card with the form.
Specimen signature card:
Specimen of signatures will be obtained from depositor at the time of opening his account. A specially
designed card is used for this purpose; the card must be countersigned by an official of the bank not
below the rank of an officer.
4.2.3 ACCOUNT OPENING REGISTER:
Now the name of the customer will be recorded in account opening register, and from here the account
no. of the customer will be written on (top most corners) account opening form and on specimen
signature card.
4.2.4 ISSUANCE OF CHEQUE BOOK:
The cheque book will ordinarily be issued to all customers desiring to have drawing facility. Cheque
book consists of 10, 25, 50, or 100 pages depending upon customer requirement. Customer can
withdraw money by signing a cheque and writing the amount he wants to withdraw from his account.
A special cheque book register is kept to enter the name of the person having cheque book.
4.2.5 RECORDING IN TO GENERAL LEDGER:
The concerned officer records the name and amount deposited with the
bank in to general ledger. Separate ledgers are maintained for different
types of accounts e.g.
i. Current Account Ledger
ii. Saving Account Ledger

HABIB BANK LIMITED

iii. Fixed Deposit Account Ledger

iv. Call Deposit Account Ledger
As and when customer deposits the money, amount is credited the general ledger and the withdrawal is
followed by a debit entry in the ledger.

Note: This Method is past. Now-a-Days all posting of voucher is due through computer.
4.3 TYPES OF ACCOUNTS MAINTED BY HABIB BANK LIMITED (BANNU) PARADI GATE
BRANCH:
The following types of accounts are maintained in HBL:
1. Current accounts.
2. Profit and loss sharing account.
3. Fixed deposit account.
4. Freedom account.
4.3.1 CURRENT ACCOUNTS:
A bank account which may be used to lodge payments or to withdraw money on demand. Its main
purpose is to serve the businessman. Form number F-53 is provided to the person to open the account
for business man. It is a statutory requirement to maintain current account. Its main features are:
1. Minimum amount for opening this account is Rs.5000
2. Any person can open the account with the bank
3. According to inter banks agreement interest is not paid on current account.
4. Bank act as custodian of money
5. Customer can withdraw money through cheque supplied by bank.

HABIB BANK LIMITED

4.3.2 SAVING/P&L SHARING ACCOUNTS:

To provide interest free banking facilities in Pakistan, this type of account was introduced in January
1982.The main features of this account are:
1. Instead of having fixed return in the form of interest the deposited money will be shared in
profit and loss of the bank.
2. One can open the account by depositing minimum Rs.1000
3. To withdraw a large amount a notice of 7 days to the bank is necessary but practice not seen.
4. There is not any kind of interest is provided on money deposited.
5. Rate of profit is declared at the close of each half-year.
4.3.3 TIME/FIXED DEPOSIT ACCOUNT:
This account is the major source of funds for the banks. This account is best for people who have surplus
money and dont need such funds in nearer future. The money is deposited for a fixed period of time.
Main features of this account are:
1. Fixed amount deposited for fixed period.
2. Amount of profit can be obtained after each moth or quarter, six months.
3. Higher will be the time period, higher will be the rate of profit.
4. A receipt is used for the amount deposited called fixed deposit receipt.
5. Period of deposit can vary from 3 months to 10 years.
The amount can be withdrawn before maturity after surrendering interest.

HABIB BANK LIMITED

CHAPTER # 5
LOANS & ADVANCES
In HBL the following facilities of lending are available to its customers:

Finance for Working Capital:

Trade Finance Facilities:
Finance for Capital Investment:
General Products:
Other Products and services:
Investment Assistant (IA):
5.1 FINANCE FOR WORKING CAPITAL:
The Commercial Banking at Habib Bank Limited focuses on small and medium sized businesses. This
segment is the traditional stronghold of HBL with proven expertise and market knowledge.
Units dedicated to service small and medium sized business are located at Karachi, Lahore, Faisalabad,
Gujranwala and Sialkot. Each unit has Relationship managers with in-depth knowledge of the market.
These relationship managers assist existing and potential customers with their financial needs.
5.2 TRADE FINANCE FACILITIES:
5.2.1 EXPORT FINANCE:

Foreign Currency Import Finance against Packing Credit: for pre- shipment requirements
(FAPC)

Finance against Foreign Bills: for post-shipment requirements (FAFB)

Foreign Currency Export Finance: Dollar financing for pre & post
shipment requirements (FCEF)

HABIB BANK LIMITED

5.2.2 IMPORT FINANCE:

Finance against Trust Receipt: for financing imported goods (FATR)

Finance against Imported Merchandise: for financing imported goods (FIM)

Finance: Dollar financing for import requirements (FCIF)

Letter of Credit: for importing inventory & capital goods (LC)

5.3 FINANCE FOR CAPITAL INVESTMENT:

Demand Finance: medium term loans for capital expenditure (DF)

Leasing: for financing capital expenditure.

5.4 GENERAL PRODUCT:

Letter of Guarantee (LG)

Bid & Performance Bonds

Mobilization Advance Guarantees

5.5 OTHER PRODUCT AND SERVICES:

Commercial Day to day banking: There are a wide range of accounts and services to help you
manage your money. We offer:

Current Accounts: Non-interest bearing account for your daily banking needs.
Cash Management Services: Giving you the convenience of cash handling.
Habib Bank Easy Access: Real time online banking at commercial centers for customers
online transfer/deposit of payments.

HBL E-Banking: Habib Bank Limited has launched a product HBL e-bank which allows 24
hour access to accounts through internet banking, and PC banking.

HABIB BANK LIMITED

ATM: Now, adding more convenience, the customers can also use the ATMs of other partner
banks.
5.6 INVESTMENT ASSISTANT (IA):

Investment Assistant has been created specifically to assist expatriate Pakistanis who are interested in
investing in Pakistan. Using Commercial Banking as a platform, we will be providing information of
legislative, regulatory and financial nature to prospective investors to help them setup their businesses in
Pakistan.

HABIB BANK LIMITED

CHAPTER#6
NEW KNOWLEDGE ACQUIRE
Truthfully speaking every thing was new to me in Habib Bank limited though I have a good Bookish
knowledge but truthfully speaking it was totally different from the practical knowledge of the banking.
But with the grace of ALLAH and able to learn every section of the Bank.

6.1 WHAT I LEARAND DURING INTERNSHIP:

THE most important thing that i learn is that the difference between the behaviors of officials. And also
learn more clerical work of HBL as under.
6.1.1 ACCOUNT OPENING SECTION:
I spent the 1st three days in account opening section. As the area where I did my internship, the people
are not well educated that is why whenever a person will come for opening an account than the manager
referred that man towards me. Than I guide that man and the form of opening an account will be filled
by me and the entire legal requirement are completed by me. In past the Habib Bank use and the old
type of firm but now it is using a new firm of opening an account. There were five sign are required on
old type of firm but now the new firm require only one side.
6.1.2 CLEARING SECTION:
Past Method:
I also work in clearing section during my work I learned how to collect the different cheques of different
Banks. Then I learned how these cheques of different Banks mutually transfer. For mutual transfer
everyday a meeting is held in NBP main branch Bannu. The representative of UBL, ABL, BANK AL
FALAH, BANK OF KHYBER, and HBL was participating and thus mutual transfer of cheques was
held.
Mr.IRFAN sahib was the in charge of this section .He gave me a lot of attention.

HABIB BANK LIMITED

New Method:
Now-a-Days this activity done through NIFT.
6.1.3 REMITANCES SECTION:
I also worked in remittances section .in remittances section I learned how to transform the money from
one place to another place. In this section I learned,
1: DEMAND DRAFT.
2: ON LINE TRANSFOR.

On each transaction there is commission charged to the sender.

The commission of (D.D) from 1 to 1lack is Rs; 160.
The charges are on the (D.D) up to 1lack is calculated in percentage.
The commission of (O.T) is Rs 350.

HABIB BANK LIMITED

CHAPTER # 7
SWOT ANALYSIS
The acronym SWOT stands for a firms internal Strengths and Weaknesses and its external
Opportunities and Threats. The purpose of such analysis is to build on companys strengths in order to
exploit opportunities and counter threats and to correct companys weaknesses. SWOT analysis is based
on the assumption that if managers carefully review such strengths, weaknesses, opportunities, and
threats, a useful strategy for ensuring organizational success will become evident.
Strengths and weaknesses typically relate to the internal environment of an organization, whereas
opportunities and threats are brought about by the external environment of an organization. In the
following section, both internal and external analyses of HABIB BANK IMITED are outlined:
7.1 INTERNAL ANALYSIS:

Internal analysis of a firm is the analysis of its strengths and weaknesses. Unless a firm has internal
strengths and controls its weaknesses, it cannot take advantage of opportunities and escape threats which
the external environment presents. Following are the main strength and weaknesses of HBL.
7.2 STRENGTH:
Strength can be defined as an area where a company is best at doing something or a feature that puts the
company at an advantage in comparison to its competitors. HBL enjoys the following strengths:
1. HABIB BANK is a well established bank enjoying long history of over 65 years of experience
and profitable operation.
2. HBL was the first privatized bank that gives it an edge over other nationalized banks as it can
develop any strategy consistent with the demand of market and free from any political or
bureaucratic influence.
3. HBL is the largest private bank in Pakistan now and people trust is very high.
4. It has the largest branch network among private banks of Pakistan.

HABIB BANK LIMITED

5. HBL is the market leader in introduction of e-banking and it has the largest.
6. HBL was rated the best domestic bank for two consecutive years of 2000 and 2001 by Euro
money, a leading international publication.
7. HBL has forged strategic alliances with international banks for expanding its network further,
both locally and internationally.
8. HBL has the ability to bring innovative products and services like personalized service,
electronic funds Transfer, sophisticated financial products such as electronic banking, auto-teller
machines and evening banking.
9. HBL has been very effective in controlling costs as it successfully restructured itself after its
privatization. During this process more than 1,600 employees were relieved under a golden
handshake scheme and 110 branches were closed.

10. Excellent branches appearance gives an edge to HBL over other banks.The branches are well
furnished even in less developed areas where other banks branches give a poor view.
7.3 WEAKNESSES:
A weakness is defined as an area in an organization where the organization is not as good at doing
something as its competitors or a thing which an organization lacks thus putting the organization at
disadvantage in comparison to its competitors. Based on the above definition, HBL has the following
weaknesses.
1. Mission of HBL is not well defined.
2. Though HBL is second largest bank in Pakistan, yet the fact remains that it is not market leader
as NBP. Its total assets are always less than NBP total assets.
3. Now as it is a privatize bank that is why GOVERNAMENT support to HBL decreased as it was
in past.

HABIB BANK LIMITED

4. Employees at branch level are not properly motivated to work by heart. They take the all routine
activities as a boring job.
5. Most of the employees lack managerial training as they are not properly educated. Due to
seniority, they have moved up on the hierarchy line to Grade- I, II or III positions having hardly
bachelor degrees. This type of senior staff cannot apply the modern and innovative techniques of
management in decision making almost computer knowledge.
7.4 EXTERNAL ANALYSIS:
An organization has to monitor its environment constantly to keep up with new developments and
changes in the environment. A change in the external environment may be either an opportunity or
threat. In either case, the organization has to properly use it strengths to avail the opportunities and avoid
or minimize the negative effects of threats.
Following are the main opportunities and threats of HBL.
7.4.1 OPPORTUNITIES:
An opportunity can be defined as a change in external environment which if
properly exploited with the organizational strengths will result in enhanced

sales, market share, or income. Using its strengths, HBL can avail the
following opportunities:
1. It can introduce debit card system or may convert the existing ATM cards into a complete debit
card.
2. New products like personal loans, mortgage and auto leasing and cash management which
diversify credit risk and add to revenue generating products, are currently provided in big cities
like Lahore, Islamabad, Karachi, and Rawalpindi, these products may be tested for success in
other small areas of PAKISTAN in different provinces.

HABIB BANK LIMITED

3. As all around the world remittances of money are strictly monitored so as the money remitted
may not fall in hands of so-called terrorists. For that all conventional money laundering through
Hundies have been stopped, there is an opportunity for HBL to extend its branch network to
various countries emphasizing mainly on introducing electronic fund transfer facilities.
7.4.2 THREATS:
Threat can be defined as a change in external environment which if not met with proper strategies will
result in loss of revenues, market share, or income. In the context of HBLs external environment,
the following potential threats exist:
1. The frequent reduction on 6-month and 12-month Treasury Bills discount rates by SBP may
create pressure on the banks profitability.
2. The low discount rates are also negatively influencing the advances rates which may affect the
banks profits from the other side.
3. Foreign banks operating in Pakistan are playing a significant role by incorporating new
technologies and providing better quality services thus creating a threat to the local banks
especially to HBL which tries to develop core competence in electronic based products. Policies
of privatization, foreign exchange reforms, and structural adjustments have increased the inflow
of foreign resources through direct and portfolio investment. In trade financing, the role of
foreign banks is even more significant, as approximately 30 percent of the total trade of the

country is transacted through them. Major portion of the trade financing is for importers to
establish letters of credit.

HABIB BANK LIMITED

CHEPTER# 8
PROBLEMS I SOUGHT
During my Six weeks stay in (HBL Preedy Gate Branch Bannu) I found various problems, which I
think, so should be resolved for the better functioning of the Bank. Some of these problems are of such
nature that their solution will help the Bank and its workers in cooping in this complex world of
globalization.
8.1 PROBLEMS:
These problems are: 1. There is a lack of on-line information in the Bank about the changes taking place in the world of
Banking.
2. A customer cannot find any kind of journal or newspaper there.
3. In early days of month there is a great rush of customers, which cause inconvenience for the
officer concerned and cashier as well.
4. Separate cabins are not available for the staff.
5. A separate counter for ladies is not maintained there.
8.2 RECOMMENDATION:

Recommendation I Propose
I will give following suggestions for the better function of the Bank:
1. The management should provide better arrangement for the employees.
2. The daily newspapers and journals should be provided to the employees and customers visiting
there.
3. A separate ladies counter should be there.
4. The Bank management should be very careful while granting the loans.

HABIB BANK LIMITED

5. Personal interests should not be given importance and customers Personal credit worthiness must
be carefully scrutinized public relation desk should be established in each and every branch for
guidance as well as redresses of grievance of customers at the spot.
6. Online Banking should be introduced in all the branches.
7. Aggressive publicity campaign must be introduced through press and Electronic media for new
products and scheme by initiating vigorous marketing policy.
8. New talent / professionals should be hired to coupe with the competitive demand in the industry.
9. The financial statement should be made more transparent and reliable.
10. Consumer financing should be initiated to capture the market share.
11. Employees induction promotion and transfer should always be made on merit.
12. To motivate the employees their remuneration / salaries should be made at par with top tier
Banks.

HABIB BANK LIMITED

GLOSSARY
USTB -------------------------------------University Of Science and Technology
D.D

-------------------------------------Demand Draft

TT

--------------------------------------Telegraphic Transfer

A/C

--------------------------------------Account

OB

-------------------------------------- Other Bank

OBD -------------------------------------Other Bank Draft

PLS

-------------------------------------Profit and Loss Sharing

DR

--------------------------------------Debit

CR

--------------------------------------Credit

CA

--------------------------------------Current Account

FL

--------------------------------------Flexi Loan

LG

--------------------------------------Letter of Grantee

DF

------------------------------------- Demand Finance

LC

------------------------------------- letter of credit

RF

------------------------------------- Running Finance

FAPC ------------------------------------- Finance against Packing Credit