Client Response 2
Client Response 2
Client Response 2
Client Response 2
Value: 20%
Due date: 11-May-2015
Return date: 01-Jun-2015
Length: 1000 words
Submission method options
Alternative submission method
Task
You are a consultant for the business 'CSU eCommerce Consulting Services'.
It is your role within the company to respond to customers that have lodged an eCommerce
query that requires action.
All clients, that you are directed to respond to, have an ongoing relationship with your company
and have pre-paid blocks of time for any queries they have.
Clients need to know that the advice is accurate so you will need to provide references to backup
your assertions.
References used must be from reliable sources; Wikipedia or other crowdsourced services may
contain accurate information, however this advice needs to be backed up with reputable sources
that can withstand scrutiny.
Task Requirements
You are to write a professional business style email response to the following client. A response
example is provided under 'Presentation' below.
Your completed response with references should be prepared in Word format and submitted.
Client 2
Analyse technology needs in specific situations and develop customer-focused plans and
correspondence
Marking criteria
Criteria
0% - 49%
50% - 64%
Relevance of the
response to the
business case
The response
The response does addresses some
not correctly address aspects of the scenario
the scenario the
raised by the client but
client presented, by overlooks key aspects
use of high quality that will expedite a
reference material. positive conclusion to
their query.
The response is
unclear as to the
next steps the
Clarity of the response business should take
in providing value
or the steps are not
articulated in a
professional or
detailed manner.
65% - 74%
75% - 84%
The response
addresses the key
aspects of the clients The response is hig
scenario but overlooks relevant to the clien
some smaller aspects with little or no
that can affect the
omission of any
longer term
relevant aspects.
effectiveness of the
advice.
Criteria
0% - 49%
50% - 64%
65% - 74%
75% - 84%
The business
example(s) used are of
Use of relevant
The business sources value to this clients
The business examp
academically
No business sources while relevant are of scenario, however
used are of great va
referenced real world used or the quality limited value to the
these could have been
to the response and
business examples
or relevance of these business or
more strongly linked
clearly state the nee
reiterating the
examples are
inadequately
in the response or
for action in the adv
reasoning for the
limited.
addressed within the more relevant
provided.
response.
response.
examples exist in
articulating a similar
position.
The core reference
The key reference
material used is
The reference material
material used is from a
from a non
cited is of high quality
Quality of the
non academically
The reference mate
academically based
and for most part was
reference material and
based source or there
used is of a high
source, or
well applied however
application of this
is a limited linkage
quality and is overa
inadequate
its recency or
material to the
between the high
well linked to the
academically based
relevancy to the case
response.
quality reference
details of the query.
sources are cited in
could have been
material and the
arriving at the
improved.
advice being provided.
conclusions reached.
Referencing is missing
An incomplete or
some key components
The reference style
Professional language inappropriate
or included errors
The response is fully
correct and the
and
referencing style/
and/or some parts of referenced and mostly
language appropria
correct referencing
unprofessional
the response lacked a professional in the
with only some min
style used.
language style is
completely
language used.
errors.
used.
professional language
style.
Presentation
Example required correspondence. Feel free to change.
Dear [Client Salutation and Surname],
Thank you for your query.
I have researched the circumstances of your question and can provide the following response.
[Detailed response with citations]
Please feel free to respond to my query with any further questions you might have.
Regards.
Jane Smith
Consultant - CSU eCommerce Consulting Services
Ph: 02 69242325
Email: [email protected]
Reference List
[References]