Rita Kaisher Revised 2010
Rita Kaisher Revised 2010
Rita Kaisher Revised 2010
SUMMARY
Over 20 years of experience in customer service insuring the customer receives
the best care and support possible.
EXPERIENCE
Responsible for scanning reports into Adobe files for upload to Police reporting
system.
Performed data entry into system to be used for inquiries and statistical reports.
Fulfilled requests for accident and police reports using Freedom of Information
guidelines.
Processed background checks per individual and agency requests.
Built and maintained relationships for a portfolio of 160 clients ensuring customer
satisfaction with Bank One.
Fulfilled client’s requirements for their programs utilizing Total Systems as the
processing platform.
Liaison between internal business partners to research, analyze, and provide
resolutions for fraud, billing, and dispute issues.
Conducted training within the Disputes department for new hires and existing
employees.
Arbitrated on customer’s behalf with both Visa and MasterCard governing boards.
Responsible for maintaining the process of workflow for customer disputes.
Performed audits on files to insure accurate dispute processing.
Updated manuals used for departmental training.
Promoted to Team Leader.