Angela Maxwell

CYBERSTALKING
Angela Maxwell
Department of Psychology
Auckland University
June 2001

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CONTENTS

ACKNOWEDGMENTS .................................................................................................................... 3
SUMMARY OF KEY FINDINGS .................................................................................................... 4
CYBERSTALKING .......................................................................................................................... 5
WHAT IS CYBERSTALKING? ....................................................................................................... 6
PREVELANCE.................................................................................................................................. 8
LEGAL ACTS AND PROTECTION ................................................................................................ 9
OFFENDERS................................................................................................................................... 11
VICTIMS ......................................................................................................................................... 13
SOCIAL AND PSYCHOLOGICAL EFFECTS.............................................................................. 15
WHAT ABOUT NEW ZEALAND ? .............................................................................................. 16
CONCLUSION................................................................................................................................ 17
RECOMMENDATIONS ................................................................................................................. 18
APENDIX A .................................................................................................................................... 19
APENDIX B .................................................................................................................................... 22
WHAT CAN YOU DO ABOUT BAD EMAIL? ............................................................................ 22
REFERENCES................................................................................................................................. 25

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ACKNOWEDGMENTS
This report was completed for Community Psychology, a Masters level paper in the
Department of Psychology at Auckland University. In writing this report, resources were
obtained from various sources including, academic databases, internet searches and
personal communications. I would like to thank;

Liz Butterfield from the Internet Safety Group for her guidance in researching the
area of cyberstalking.

Niki Harre from the Department of Psychology, Auckland University for her
suggestions in writing this report.

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SUMMARY OF KEY FINDINGS

Cyberstalking is a real and a fast increasing global problem.

The true prevalence of cyberstalking is currently unknown.

Legal acts aimed to protect against cyberstalking remain limited within the cyberworld.

Studies show similarities between offline stalking and cyberstalking.

Most offenders are motivated to stalk/cyberstalk by failed relationships either

offline or within the cyber-world.

Most victims of stalking/cyberstalking are young and female.

No evidence to suggest the effects of cyberstalking are any different than offline
stalking.

New Zealand is becoming increasing vulnerable to internet crimes such as

cyberstalking.

Implementation of risk identification and risk management is necessary to better

understand and prevent cyberstalking.

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CYBERSTALKING
The behaviour of stalking has been reported since the 19th century (Lewis, Fremouw, Ben
& Farr, 2001). However, the 21st century has introduced new technology for example the
internet that has become an attractive tool in committing old crimes such as stalking.
Although the behaviour of stalking is not new, its emergence into the cyber-world is.
Consequently, few studies have investigated cyberstalking, including cyberstalkers,
victims and the offline effects. Therefore, it is necessary to make inferences on related
research such as offline stalking. This research project aims to examine the behaviour of
stalking and its emergence into the cyber-world.
Firstly, this project will attempt to define cyberstalking followed by an investigation of its
prevalence. Secondly, the current legal acts to protect against offline stalking and how they
relate to cyberstalking will be discussed, followed by an investigation of the offenders and
victims, of offline stalking and cyberstalking. Finally, recommendations in the form of
risk identification and risk management, to identify and manage the problem of
cyberstalking within New Zealand will be explored.
The internet has provided users with new opportunities (Miller, 1999) yet, many users are
unaware that the same qualities found offline exist online (Lancaster, 1998). Cyberstalking
is an important global issue and an increasing social problem (CyberAngles; Ellison, 1999;
Ellison & Akdeniz, 1998; Report on Cyberskalking, 1999) creating new offenders and
victims (Wallace, 2000). Furthermore, cyberstalkers are producing new problems in the
implementation and/or reforms of legal acts (Miller, 1999), law enforcement agencies
(Minister for Justice and Customs, 2000), internet service providers (ISP) (Dean, 2000)
and (offline/online) victim support organisations (CyberAngels; Working to Halt Online
Abuse, 2000).

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WHAT IS CYBERSTALKING?
Many authors, (Laughren, 2000; Ellison & Akdeniz, 1998; CyberAngels, 1999; Dean,
2000; Ogilvie, 2000) have defined cyberstalking, as the use of electronic communication
including, pagers, cell phones, emails and the internet, to bully, threaten, harass, and
intimidate a victim. Moreover, (AARDVARC) defines cyberstalking as nothing less than
emotional terrorism.
Cyberstalking can take many forms. However, Ellison (1999) suggests, cyberstalking can
be classified by the type of electronic communication used to stalk the victim and the
extent to which the communication is private or public. Ellison (1999) has classified
cyberstalking as either direct or indirect. For example, direct cyberstalking includes
the use of pagers, cell phones and the email to send messages of hate, obscenities and
threats, to intimidate a victim. Direct cyberstalking has been reported to be the most
common form of cyberstalking with a close resemblance to offline stalking (Wallace,
2000). For example, the majority of offline stalkers will attempt to contact their victim, and
most contact is restricted to mail and/or telephone communications. Additionally, direct
cyberstalking is claimed to be the most common way in which cyberstalking begins. For
example, Working to Halt Online Abuse (2000) show the majority of online
harassment/cyberstalking begins by the email.

Figure 1: Pie graph showing the percentage of how online harassment/cyberstalking

begins. Note: 1% offline stalking merged to online stalking (Working to Halt Online
Abuse, 2000)

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Within the cyber-world, pagers, cell phones and emails are considered a private space and
when used by cyberstalkers emails become a private intrusion (Ellison, 1999). There are
several cases of direct cyberstalking, for example;

An honours graduate at the University of San Diego cyberstalked five females by

sending violent and threatening emails to the victims whom he believed were
making fun of him (Dean, 2000).

A San Francisco mother and her children received emails claiming that she and her
children would be murdered. The family received threatening emails for over two
years, in one day the family received up to 600 emails (Network Ice).

A psychiatrist sent sexually explicit emails to a previous client of 12 years of age

that he had consulted after a suicide attempt (Wallace, 2000).

On the other hand, indirect cyberstalking includes the use of the internet to display
messages of hate, threats or used to spread false rumours (Ellison & Akdeniz, 1998) about
a victim. Messages can be posted on web pages, within chat groups or bulletin boards.
Working to Halt Online Abuse (2000) statistics show, chat rooms, instant messages,
message boards and newsgroups to be to most common way that indirect cyberstalking
begins. For example, a 50 year old former security guard impersonated a 28 year old
female victim within chat rooms and bulletin boards. The cyberstalker left the victims
name, phone number and street address claiming that the victim fantasised about being
raped. Over a one year period up to six males had arrived at the victims address claiming
that they wanted to rape her (Hitchcock, 2000). Within the cyber-world the internet is
considered a public space rather than a private space. Ogilvie (2000) claims, indirect
cyberstalking has the greatest potential to emerge into the real world. As illustrated with
the previous case, messages placed within the public space of the internet can encourage
third parties to contribute in the assault (Report on Cyberstalking, 1999). Therefore,
indirect cyberstalking can increase the risk for victims by limiting the geographical
boundaries of potential threats. Consequently, indirect cyberstalking can have a greater
potential than direct cyberstalking to emerge into the real world as it increases the potential
for third parties to become involved. Additionally, Working to Halt Online Abuse (2000)
claims in the year 2000, 19.5% online harassment/cyberstalking cases merged to offline
stalking.
Research by Westrup & Fremouw, (1998) McCann, (2000) and Meloy, (1996) suggest
offline stalking behaviours by and large, are limited to the stalker approaching the victim
in a public or private place, appearing at a victims workplace or residence or entering the
victims property. However, the previous cases have illustrated similarities between offline
stalking and cyberstalking. Additionally, personal details including addresses, phone
numbers and the general online behaviour of the victim (UK National Workplace Bullying
Advice Line) can be discovered and used to cyberstalk victims. In brief, cyberstalking can
vary in range and severity and often reflects offline stalking behaviour. Cyberstalking can
be understood as an extension to offline stalking however, cyberstalking is not limited by
geographic boundaries.

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PREVELANCE
As previously stated, cyberstalking is increasing, however the true prevalence is currently
unknown. The majority of stalking statistics come from the offline stalking population. For
example, a study in Australia showed that during the previous 12 months, 2.4% of females
over 18, had been stalked and 15% had been stalked at least once in their life (Minister for
Justice and Customs, 2000), Furthermore, The National Violence Against Women Survey
reported, 8.2 million women, in the United States of America had been stalked offline
during their lifetime (Tjaden & Thoennes 1997). Many studies (Fremauw, Westrup &
Pennypacker, 1997; LeBlanc, Levesque, Richardson & Berka, 2001; Westrup, Fremauw,
Thompson & Lewis, 1999; Mannix, Locy, Clark, Smith, Perry, McCoy, Fischer, Glasser &
Kaplin, 2000) claim a high prevalence of offline stalking within universities. For example,
the National Violence Against Women Survey of university campus of 4,400 women
showed, 13% had been stalked in the last 7 months, compared to the national figure of 8%
(Tjaden & Thoennes, 1997). Nevertheless, Wattendorf (2000) reports, offline stalking in
general, does not usually continue for any longer than one year.
However, the prevalence of offline stalking fails to represent actual stalking statistics. For
example, only 50% of all stalkers are reported to the police (Kamphuis & Emmelkamp,
2000). Although a large proportion of stalking statistics are limited to the offline
population, Masters (1998) claims, cyberstalking may have a greater prevalence than
offline stalking because of the nature of electronic communication and the qualities it
offers. For example, the internet offers anonymity and simplicity for stalkers whereby, the
cyberstalkers identity can be concealed which may allow the cyberstalking to continue
longer than offline stalking (Jenson, 1996). Additionally, there is evidence that some
people behave online in ways that they would not behave offline therefore, allowing
opportunities for people to cyberstalk that would not stalk offline (Miller, 1999).
Although the prevalence of cyberstalking is not clear, the U.S. District Attorneys Office
reported 600 stalking cases in which, 20% involved some form of electronic
communication (Report of Cyberstalking, 1999). Furthermore, internet safety groups such
as Working to Halt Online Abuse (WHO@), SafetyEd, and CyberAngels as a group report
to have over 400 requests for help within a year from victims of cyberstalking (Hitchcock,
2000). Additionally, LeBlanc, et al, (2001) university study showed, 24.2% females had
been stalked offline and 58% had been cyberstalked by the use of emails. Finally, Jenson,
(1996) has estimated there to be up to 200,000 cyberstalkers in the United State of
America.

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LEGAL ACTS AND PROTECTION

Legal acts aimed to protect from offline stalking are relatively new. Only in the past ten
years have offline anti stalking laws developed (Goode, 1995). The first Anti Stalking
law was legislated in California, in 1990 and in 1998 the anti stalking law, specified
cyberstalking as a criminal act. However, less than a third of the states in the United States
of America have anti stalking laws that encompass cyberstalking (Miller, 1999). To protect
against offline stalking or cyberstalking England has the Protections Against Harassment
Act 1997 and the Malicious Communication Act 1998 (ISE). In New Zealand the
Harassment Act 1997, the Crimes Act 1961, the Domestic Violence Act 1995 and the
Telecommunications Act 1987 can apply to online harassment/cyberstalking (Computers
and Crime, 2000) for example;

New Zealand Harassment Act 1997

Section 3: Meaning of Harassment
.a pattern of behaviour that includes doing any specified act
directed against that person on 2 separate occasions within 12
month period (may not be the same person as long as the pattern is
directed against the same person).
Section 4: Meaning of Specified Act
watching, loitering, preventing, following, making contact
(whether by telephone, correspondence or any other way), giving,
leaving, bringing attention to any offence material, entering,
interfering with property, that would cause a reasonable person to
fear for his/her safety.

Although the New Zealand Acts aim to protect victims from offline crimes such as
stalking, applications of legal acts to cyberstalking is currently contested. At face value, the
New Zealand Harassment Act 1997 seems to protect against cyberstalking. However, this
is not yet legally tested. One issue that arises in the application of the Harassment Act
1997, to cyberstalking, is the issue of severity. For example, the Harassment Act 1997
specifies a level of severity that requires the victim to fear for their personal safety.
Currently, it is uncertain if threats made within the cyber-world, can cause a reasonable
person to fear for his/her safety.
Currently, there is no global legal protection against cyberstalking (Ellison & Akdeniz,
1998). Within the cyber-world the lack of a global legal protection against cyberstalking
further adds to a fast increasing problem. As previously mentioned, unlike offline stalking,

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there is no geographical limitations to cyberstalking. Although some countries and/or states

have responded to the increase of cyberstalking by the modification of current anti stalking
laws, laws criminalizing cyberstalking by and large, are limited to the country and/or state
and are ineffective within the cyber-world. Problems that arise by the lack of universal
protection against cyber-crime are illustrated by the existing problems found in
pornography regulation (Cyberstalking, 1999). Nevertheless, the implementation of legal
acts to protect from offline stalking or cyberstalking remains dependant on victims to
report the offence and the authorities ability to gain adequate evidence.

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OFFENDERS
Previous studies that have investigated stalking offenders by and large, have focused on the
offline stalking offender. Nevertheless, previous studies can offer some insights to the
cyberstalker. Studies, (Farnham, James & Cantrell, 2000; Meloy, 1996; Meloy & Gothard,
1995; Mullen, Pathe, Purcell & Stuart, 1999) of offline stalking offenders have placed
offenders into three main groups. For example, Zona, Sharma & Lone (1993) grouped
offline stalkers into either the simple obsessional, the love obsessional or the,
erotomanic group.
Firstly, the simple obsessional group accounts for the majority of stalkers. In general, the
simple obsessional stalker has had a prior relationship with the victim and is motivated to
stalk with the aim to re-enter the relationship or gain revenge once the relationship has
been dissolved. Mullen, et al, (1999) claims, the majority of simple obsessional stalkers
have some form of personality disorder and as a group have the greatest potential to
become violent. On the other hand, the love obsessional group accounts for the second
largest group of stalkers. The love obsessional stalker usually has never met their victim.
Victims by and large, are chosen through the internet or media (Zona etal, 1993) and most
offenders will have a diagnosable mental disorder (Nicastro, Cousins & Spitzberg, 2000).
Finally, the erotomanic group accounts for the smallest population of stalkers. The
erotomanic stalker is motivated to stalk by the belief that the victim is in love with them as
a result of active delusions (Zona et al, 1993).
Regardless for the offenders group such as simple, love or erotomanic Meloy &
Gothard, (1995); Mullen, Pathe, Purcell & Stuart, (1999) reports, male offenders to
account for the majority of offline stalking offenders. Working to Halt Online Abuse
(2000) statistics also support the gender ratio of offenders claiming, 68% of online
harassers/cyberstalkers are male.

Figure 2: Pie graph showing the percentage of offenders gender (Working to Halt Online
Abuse, 2000).

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Furthermore, common social and psychological factors have been found within offline
stalking offender population. For example, social factors such as the diversity in socioeconomic backgrounds and either underemployment or unemployment have been found
significant factors in offline stalking offenders (Meloy, 1996). In addition, a large
proportion of offline stalking offenders have had a previous relationship with the victim.
On the other hand, Kamphuis & Emmelkamp, (2000) investigated psychological factors
and found social isolation, maladjustment and emotional immaturity, along with an
inability to cope with failed relationships common within offline stalking populations.
Additionally, Meloy & Gothard, (1995) found offline stalkers to be above intelligence and
older compared other criminal offenders. Nevertheless, McCann (2000) studied young
offline stalking offenders between 9 and 18 years of age. Although the number of subjects
was small with a total of 13 subjects, McCann (2000) found little difference between
young and adult offline stalking offenders. For example, the majority of offenders were
male, had some form of previous relationship with the victim and experienced social
isolation.
Although studies of offline stalking offenders can present insights to cyberstalkers the
previous studies also have some limitations. As earlier shown, only 50% of stalkers are
reported to authorities furthermore, only 25% will result in the offenders being arrested and
12% will be prosecuted (Kamphuis & Emmelkamp, 2000). Therefore, studies restricted to
the offender population account for the minority of stalking offenders and can result in the
miss-representation of the non-arrested stalker (Wattendof, 2000). Furthermore, studies of
offline stalking offender population are limited to offenders within the forensic services
therefore, the prevalence of mental disorders among offline stalking offenders can be over
estimated. However, authors, (Ogilvie, 2000; Report on Cyberstalking, 1999; Jenson,
1996) who have investigated the characteristics of cyberstalking claim, cyberstalkers have
similar characteristics to the offline stalkers, with most cyberstalkers motivated to control
the victim. Additionally, cyberstalking as a response to a failed relationship (offline/online)
is often the rule rather than the exception.

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VICTIMS
Currently, there are limited studies on the victims of cyberstalking. Although, anyone has
the potential to become a victim of offline stalking or cyberstalking, several factors can
increase the statistical likelihood of becoming a victim. Previous studies (Brownstein,
2000; McCann, 2000; Sinwelski & Vinton, 2001) that have investigated offenders of
offline stalking, have found some common factors within the selection of victims. For
example, contrary to public belief, a large proportion of stalking victims are regular people
rather than the rich and famous. Goode (1995) claimed, up to 80% of offline stalking
victims are from average socio-economic backgrounds. In addition, the statistical
likelihood of becoming a victim increases with gender. For example, Hitchcock (2000)
showed, 90% of offline stalking victims are female. Additionally, within Australia, females
have a greater chance of being cyberstalked than sexually assaulted (Minister for Justice
and Customs, 2000). Furthermore, Working to Halt Online Abuse (2000) reports, 87% of
online harassment/cyberstalking victims are female. However, victim gender statistics may
not represent true victims, as females are more likely to report being a victim of online
harassment/cyberstalking than males (Working to Halt Online Abuse, 2000).

Figure 3: Pie graph showing the percentage of victims gender (Working to Halt Online
Abuse, 2000).
Although studies have shown that the majority of victims are female of average socioeconomic status, studies have also shown that offline stalking is primarily a crime against
young people, with most victims between the age of 18 and 29 (Brownstein, 2000).
Stalking as a crime against young people may account for the high prevalence of
cyberstalking victims within universities. For example, the University of Cincinnati study
showed, 25% of college women had been cyberstalked (Tjaden & Thoennes, 1997). In
addition, Working to Halt Online Abuse (2000) claim the majority of victims of online
harassment/cyberstalking are between 18 and 30 years of age.

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Figure 4: Pie graph showing the percentage of victims age (Working to Halt Online Abuse,
2000).
Nevertheless, previous relationships have been shown to increase the likelihood of being
stalked offline. For example, Zona, et al, (1993) reported, 65% offline victims had a
previous relationship with the stalker. Although studies of offline stalking claim the
majority of victims have had a previous relationship with the stalker Working to Halt
Online Abuse (2000) statistics fail to support a previous relationship as a significant risk
factor, for online harassment/cyberstalking. For example, 53% of victims had no prior
relationship with the offender. Therefore, the risk factor of a prior relationship with the
stalker may not be as an important factor in cyberstalking, as it is in offline stalking.
However, (Network Ice) suggests, inexperienced internet users to be a risk factor in
becoming a victim of cyberstalking. For example, majority of victims of cyberstalking are
inexperienced users of the internet and allow personal information to be freely available

Figure 5: Pie graph showing the percentage of the relationship of victims to offenders
(Working to Halt Online Abuse, 2000).

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SOCIAL AND PSYCHOLOGICAL EFFECTS

Social Effects.
Studies that have investigated offline stalking and the effects on victims by and large, are
of the university populations. For example, Fremauw, et al, (1997) study explored coping
styles of university offline stalking victims. Fremauw, et al, (1997) found that the most
common way of coping with a stalker was to ignore the stalker and the second most
common way, was to confront the stalker. Nevertheless, Fremauw, et al, (1997) study
revealed victims least likely coping style was to report the offline stalker to the authorities.
Many victims felt ashamed or were of the belief that the stalking was their fault (Sheridan,
Davies & Boon, 2001). However, nearly all victims changed some aspect of their lifestyle.
Working to Halt Online Abuse (2000) reports that the majority of online
harassment/cyberstalking was coped by contacting the internet service provider (ISP),
which accounted for 49% of cases followed by, 16% contacting the police. Furthermore,
12% coped by other means including, ignoring messages, taking civil action or not
returning to the forum in which the cyberstalking took place. The Report on Cyberstalking,
(1999) report many of victims of cyberstalking claimed, they did not think that they would
be listened to, if they reported the cyberstalking to authorities. In addition, a large
proportion of victims of cyberstalking, were unaware that a crime had been committed.

Figure 6: Bar graph showing the percentage of methods used to resolve online
harassment/cyberstalking cases (Working to Halt Online Abuse, 2000).

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Psychological Effects.
Currently, there are few studies on the psychological impact on victims. However,
Westrup, et al (1999) studied the psychological effects of 232 female offline stalking
victims. Westrup et al, (1999) found the majority of victims had symptoms of PTSD,
depression, anxiety and experienced panic attacks. Additionally, Mullen & Pathe (1997)
found that 20% of victims increased alcohol consumption and 74% of victims suffered
sleep disturbances. Nevertheless, social and psychological effects of offline stalking cannot
be separated as social effects can impact on psychological effects and psychological effects
can impact on the social effects. Although the majority of studies have focused on the
offline stalking victims, there is no evidence to suggest that cyberstalking is any less of an
experience than offline stalking (Minister for Justice and Customs, 2000),
As shown, there are many common themes between offline stalking and cyberstalking. For
example, offenders are most likely to be male and offline stalking or cyberstalking is the
response to a failed (offline/online) relationship. Additionally, young females account for
the majority of victims. Furthermore, victims experience significant social and
psychological effects from offline stalking or cyberstalking.

WHAT ABOUT NEW ZEALAND ?

Previously, New Zealand by and large, has been sheltered from crimes found in other
countries. However, New Zealand is becoming vulnerable because of the increasing
number of people accessing electronic communications. Currently, there has been no study
of cyberstalking within New Zealand. However, Bullen, (2000) survey, of 347 New
Zealand female residents, ranging from the age of 11- 19 claimed 4% felt they had been
harassed, 3.5% experienced verbal abuse or intimidation, 2.3% received physical threats.

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CONCLUSION
In conclusion, cyberstalking is a real social problem that is fast increasing. However, the
prevalence of cyberstalking is difficult to determine. Nevertheless, the internets ability to
offer security and anonymity for stalkers may account for the increase of cyberstalking.
Additionally, legal acts aimed to protect people are geographically limited to the
state/country in which the stalking takes place. Studies have also illustrated the unlimited
bounds of offenders age and socio-economic status. In addition, anyone has the potential
to become a victim of offline stalking or cyberstalking yet it is statistically more likely for
the young and female population. Furthermore, with the increased use of electronic
communications like the internet within New Zealand, New Zealand is becoming
increasingly vulnerable to crimes such as cyberstalking. Therefore, it is important the
cyberstalking as addressed within New Zealand.

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RECOMMENDATIONS
As previously stated, cyberstalking is global problem therefore, cyberstalking must be
addressed within New Zealand. Recommendations to address the problem of cyberstalking
within New Zealand are based on this research project. Recommendations are divided into
risk identification and risk management. Risk identification can help to establish the degree
of risk by discovering the prevalence and awareness of cyberstalking within New Zealand.
Additionally, risk identification can help to inform effective risk management. Risk
management can help to prevent and inform victims of cyberstalking, the general public,
victim support agencies, internet service providers (ISP), police and government to
effectively manage the problem of cyberstalking.
Recommendations for Risk Identification.

Online survey of cyberstalking within New Zealand (Appendix A).

Questions based on the Harassment Act 1997.
Aim of survey, to discover the prevalence, awareness, knowledge of services to
gain help or assistance in hope to inform effective risk management.

Recommendations for Risk Management.

Integration of information sharing and knowledge between victims, the general

public, victim support agencies, (ISP), police and government.
Education of online users on how to stay safe and how to respond to cyberstalkers
that includes prevention and responses (Appendix B, Working to Halt Online
Abuse, 2000). For example, prevent receiving abusive/threatening messages from
email and chat rooms by blocking/filtering messages (yet at the risk of losing
potential evidence). Do not share personal information within the public space of
the internet (bulletin boards, chat rooms and instant messages). Choose genderneutral names. Respond to abusive/threatening messages by replying to sender that
you dont want to receive anything from them again and forward messages to (ISP)
or email server. Make copies of communications without editing.
Online help organisations for victims of online harassment/cyberstalking include
CyberAngels. http://www.cyberangels.org.
Working to Halt Online Abuse. http://www.haltabuse.org.
SafetyEd. http://www.safetyed.org.
Organisations also offer advice on how to stay safe and computer advice
on how to set up filters for email messages.
Government to respond to cyberstalking by the modification or reform of legal acts
to secure the protection of victims.

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APENDIX A
CYBERSTALKING SURVEY
1) How old are you?
2) Are you male or female?
3) What do you use the internet for? (you may enter more than one)
a) chat rooms
b) instant messages
c) email
d) education
e) work
f) other please state
4) In the past 12 months have you felt unsafe on the internet?
a) YES
b) NO
If (a), what made you feel unsafe?
5) In the past 12 months have you received unwanted messages on the internet that
you consider (you may enter more than one)
a) threatening
b) intimidating
c) aggressive
d) menacing
e) bullying
f) harassing
g) sexually explicit
h) none of the above
if (h) go to question (6)
if (a-g)
Have the unwanted messages you have received by the internet
made you fear for your safety?
a) YES
b) NO
If (a) what did you do about it?
Have the unwanted messages on the internet been sent to you on any
more than 2 occasions in the past 12 months?.
a) YES
b) NO
If (a) how often?

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In what form have you mostly received unwanted

threatening/intimidating messages?
a) email
b) chat rooms
c) instant messages
d) bulletin boards
e) other please state.
Have the unwanted messages you have received by the internet been
sent to you from the same person?
a) YES
b) NO
c) DONT KNOW
6) Are you aware of any friends, associates or family members that have received
unwanted messages about you?
a) YES
b) NO
c) DONT KNOW
If (a) how many times has this happened in the past 12 months?
If (b) got to question (7).
Do you consider the messages to be (you may enter more
than one)
a) threatening
b) intimidating
c) aggressive
d) menacing
e) bullying
f) harassing
g) sexually explicit
7) If you did receive threatening or intimidating unwanted messages by the internet
who would you most likely tell?
a) No one
b) Friends/family
c) Your internet service provider (ISP)
d) Support agency
e) Police
8) How are you most likely, or how have you responded to unwanted messages by the
internet ?.
a) Send a message(s) to tell the person to stop ?
b) Send a worse message(s) back ?
c) Ignored the message(s)?
d) Dont log on?

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9) Are you aware that sending threatening/intimidating messages on the internet is

illegal?.
a) YES
b) NO
10) Are you aware of any agencies that can help you if you are receiving unwanted
intimidating or threatening messages on the internet ?.
a) YES
b) NO
If (a) what are they?
11) Do you consider yourself as an experienced online user?
a) YES
b) NO
c) AVERAGE

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APENDIX B
What can you do about bad email?

Junk mail is a more pervasive problem and very real, but is nowhere nearly as offensive as
a harassing email of any sort.
In the "real world" you can throw the junk mail away, write the junk mail sender and ask to
be taken off the mailing list, or if nothing else works, you can file a complaint with your
local police or the government. For sexual harassment, you can file a complaint with your
company, local police or the government.
But, what can you do in cyberspace? What can you do about the unwanted email you
receive?
Actually lots! Here is what you can do:

Do not respond. It will only encourage more email.

If the email is offensive or if you're tired of junk, forward the offensive mail to the
senders ISP's contact:
1. Take the host domain name from the email return address:
[email protected]. This can be found in either the Reply-To or
From fields shown in the example email below.
2. Forward the offensive mail with your complaint to
[email protected],[email protected].

If the sender attempted to give you an invalid address, the offensive mail can still
be forwarded to the ISP:
1. Take a look at the mail headers, if you can, in your mail program or save
and read it in a text/word processing program. You will see something like
the example email below.
2. Take the host domain name from the "Received: from":
mail.somewherelse.com. If you can't, for some reason, read the headers,
use the host domain name you find in either the Reply-To or From fields.
3. Forward the offensive mail with your complaint to
[email protected],[email protected].

If the host domain name is a "vanity" or sub-domain and is controlling its own
email addresses, the offensive mail can still be forwarded to the real ISP for
resolution:

Angela Maxwell
23

1. Take a look at the mail headers, if you can, in your mail program, or save
and read it in a text/word processing program. You will see something like
the example email below.
2. Take the host domain name from the "Received: from":
mail.somewherelse.com. If you can't, for some reason, read the headers,
use the host domain name you find in either the Reply-To or From fields.
3. Use the WhoIs function or just enter the host domain name (i. e.,
"somewherelse.com"):

followed by a return.

4. When you type either "return" or "enter", you will see a report from the
Internic.
5. From this form, copy the email address of the Technical Contact. You can
also get his phone number here.
6. Forward the offensive mail with your complaint to the Technical Contact's
email address.

If you work for a corporation and receive unwanted and possibly offensive email,
contact your network administrator immediately.

If you have a technical problem with any of these instructions or need further help,
please contact your ISP.

Why does this work?

All corporations will act immediately to protect their businesses. All ISPs will act
immediately on this to protect their businesses and their IP numbers. There is no "freedom
of speech" problem here. ISPs will immediately cancel the offensive account(s) and maybe
even legally followup. You can be almost guarrenteed that individual will be off the net the
next business day if what was done was egregious enough!
Most ISPs do not appreciate customers using their services for "no good" and do not wish
to be known as being tolerant of this sort of behavior, especially since sexual harrasment
and junk email are federal offenses and put the ISP at risk of being prosecuted, as well.
Considerations

The net is no different than the "real world." There are lots of good people and
some bad people.

In the "real world," you walk down the street, get a "comment" or an unwanted
solicitation and you are face-to-face with the individual. At least on the "net," you
can locate the individual and report him without being face-to-face.

You can get an anonymous email address through Hotmail or hide behind a form
fill outs but that will not stop the slight possibility of receiving unwanted emails.
You send email to others and post to news groups, etc. don't you?

You can go totally insular and not correspond with anyone and feel protected like
the US did prior to WW II. It didn't work then, it probably will not work now.

Angela Maxwell
24

If you understand how the net works, you can get even and stay safe.

By reporting these undesirable emails, you are helping to self-police the net and
making it a better place for everyone.

(Working to Halt Online Abuse, 2000).

Angela Maxwell
25

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