Heathrow Airport

Overview

J4
J4b
J15
H

N
Y LA

PA

Long Stay

Business

Long stay

A4

T3

Terminal 1

Short Stay

T2

Terminal 3

Heathrow Connect

Underground

Buses & coaches

Heathrow Express

Terminal 2

A30

Heathrow Connect
Buses & coaches

M25

TH

RO

AD

Sixt

GG

Heathrow Express

Check-in

Heathrow Connect

RD

A315

FA

T
EA

U
SO

ES

Underground

Heathrow Airport overview

T4

I
S TA

Short Stay

NES

RO

AD

Buses & coaches

Departures
Level 5 (Check-in level)

Level 4 (Gates A1A26)

Terminal 2B (Gates B28B49)

A3044

Arrivals
Arrivals6
Onward travel

GR

Terminal 4

Contents

EW

Central
Bus Station

US

Heathrow Express

AY

Short Stay

CA

A3113

Underground

T1, T2 & T3

Avis
Budget

Terminal 5

Heathrow Airport
T1

Short Stay

Avis
Budget

T1, T2 & T3

Short Stay

T5

AY

T5

TUNNEL

Business

Hertz
Enterprise
Europcar
National
Alamo

A4

B AT H R OA D

Pod
Parking

T5

J14

London

J4a

A3044

A312

A437

TH

H AT C H L A N E

A
ON RO

A4

PS

H RO
AD

Dollar
Thrifty

M4

SI

B AT

J3

A408

A3044

M25
A4

WA

Slough
Reading
The West

O
OL L

M4

M4

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

T4
Long Stay
& Business

A30

A315
0km
0mi

1km

0.5km
0.5mi

1.5km
1mi

Terminal 2

Departures

Check-in
Level 5

3
18

17

Security

10

11

12

1
16

15

14

Entrance

Shopping
Excess Baggage Company 

Entrance

Ticket desks

Services
2

Airline ticket desk

1316

Bureau de change

Food and drink

Travelex

Cafs
Costa Coffee

Contents
Heathrow Airport overview
Check-in

Bars and restaurants

The Flying Chariot

12

16

LOT Polish Airlines

15

Air China

16

Lufthansa

15

Air New Zealand

14

SAS Scandinavian Airlines

14

ANA

14

Singapore Airlines

16
14

Toilets

Austrian

15

Swiss International Air lines

15

Avianca

13

TAP Portugal

14

Brussels Airlines

15

Thai Airways

16

Croatia Airlines

15

Turkish Airlines

16

Egypt Air

13

United Airlines

13

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

16

Air Canada

Customs commercial exports

Terminal 2B (Gates B28B49)

Special assistance

13

EVA Air

South African Airways

Ethiopian Airlines

15

14

Level 4 (Gates A1A26)

Onward travel

Seating

14

Aer Lingus

Asiana Airlines

Arrivals6

Repack area

Aegean Airlines

Telephone

Accessible toilet

Meeting point
Outsize Baggage

5, 7, 11

Level 5 (Check-in level)

Arrivals

Premium check-in

Customs cash declarations

Information

Check-in

Departures

13

Postbox

Baby care
6, 10

VAT
refunds

All
17, 18

Trolleys

VAT refunds 
managed by Travelex

Free Wi-Fi is available throughout the terminal.

Terminal 2

Departures
Level 5 (Check-in level)
Gates A1A26 10 mins

Gates A1A26 10 mins

Gates B28B49 20 mins

Gates B28B49 20 mins

Along to
9 Commercial exports

Terminal 1 Departures

Lounges A3, B1, B3

Food and drink

Food and drink

Shopping

Shopping

13

10
11

14

12

15

16

6
5

Down to
7 Plaza Premium
lounge

17

18
4
19
3

22

21

20

Security

Entrance
from Check-in

Shopping
Boots

Case

Cafs

20

EAT.

Bars and restaurants

Dixons Travel 

Londons Pride by Fullers 

17

John Lewis

The Gorgeous Kitchen 

14

Sunglass Hut 

The Perfectionists Caf 

12

Wondertree 

11

YO! Sushi

13

Thomas Pink 

21

Heathrow Airport overview

WHSmith 

10

Check-in

World Duty Free 

19

Departures
Level 5 (Check-in level)

Level 4 (Gates A1A26)

Terminal 2B (Gates B28B49)

Arrivals
Arrivals6
Onward travel

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Airline lounges
5

Cath Kidston

Ted Baker

Contents

Services

Food and drink

Bureau de change

Lounge A1
Lufthansa Senator
lounge

16

Lounge A2
Aer Lingus
Gold Circle lounge

15

Travelex

Lounge A3
7
Plaza Premium lounge
paid facilities include
shower, bedroom
and spa

Commercial exports

Postbox
22

Seating

Stairs

Escalator

Toilets

Information

Accessible toilet All

Internet facility

Baby care

Lift

Pharmacy

All

Drinking fountainAll
19

VAT
refunds

VAT refunds 
8
managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 2

Gates B28B49

Down to

15 minutes walk

Departures
Level 4 (Gates A1A26)

A1A5

Lounges B1, B2, B3

Up to

Terminal 1
Departures
3

2
9
1

10
12

11
13
22

21

20

19

18

17

16

14
15

23

Gates A21A26

Along to
24 Plaza Premium
lounge

10 minutes walk
Multi-faith prayer room

Shopping

Contents
Heathrow Airport overview

Check-in

Departures

Services

Bottega Veneta 

18

Kurt Geiger 

14

Burberry 

20

Michael Kors 

13

Bvlgari 

17

Mulberry 

21

Gucci

19

Paul Smith 

16

Harrods 

22

Smythson 

12

Harrods 
The Fine Watch Room

11

WHSmith 

World Duty Free 

Hugo Boss15

Cafs

Level 4 (Gates A1A26)

Capuccino 

Caviar House & Prunier Seafood Bar

Terminal 2B (Gates B28B49)

Caviar House & Prunier 

La Salle 

Arrivals
Arrivals6
Onward travel

Bars & restaurants

Leon 

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

Lounge A3
24
Plaza Premium lounge
paid facilities include
shower, bedroom and spa
Lounge B1
near Gate
Arrivals lounge
B46
United Global
First lounge
Lounge B2
near Gate
Singapore Airlines B44
SilverKris lounge

Food and drink

Level 5 (Check-in level)

Airline lounges

7
10
3


Airline service desk

23

Bureau de change
Travelex

Seating

Escalator

Special assistance 
Stairs
Ticket sales 

Information

23

Toilets

Lift

Accessible toilet All

Multi-faith prayer room

Baby care

Play area

Drinking fountainAll

Lounge B3
near Gate
Air Canada
B44
Maple Leaf lounge
Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

All

Terminal 2

Departures
Terminal 2B (Gates B31B49)

Up to
4 Arrivals
lounge

Up to
8 Air Canada Maple Leaf lounge

9 Singapore Airlines SilverKris lounge

Gates B28, B29, B37

5
2
3

Gates B31B33 10 mins

Gates B38B43 10 mins

Gates B48B49 10 mins

Shopping

Contents
Heathrow Airport overview

Check-in

Departures

WHSmith 

World Duty Free 

Caff Nero 

Services
7

Airline lounge

Lounge B1
Arrivals lounge

Lounge B2
Singapore Airlines
SilverKris lounge

Lounge B3
Air Canada
Maple Leaf lounge

Seating

Cash Machine

Escalator

Special assistance

Help point

Stairs

Internet facility

Lift

Toilets

Multi-faith 
prayer room

Pharmacy

Level 4 (Gates A1A26)

Terminal 2B (Gates B28B49)

Arrivals
Arrivals6
7

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

Telephone

Accessible toilet All

All

Drinking fountainAll

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Level 5 (Check-in level)

Onward travel

Food and drink

Boots

Terminal 2
Arrivals
Level 1

Entrance from
Passport Control

Shopping

24

Food and drink

Caff Nero

Excess Baggage Company 

M&S Simply Food

SIM Local 

Boots

28

29

13

World Duty Free 

Services

21

Airline lounge

27
22

Arrivals lounge

14

Plaza Premium
lounge

15

Baggage
enquiries

25

7
4

9
10

20

Bureau de change

Check-in

Level 5 (Check-in level)

Level 4 (Gates A1A26)

Terminal 2B (Gates B28B49)

Arrivals
Arrivals6
Onward travel

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

Heathrow
Express

Travelex

Buses

18

Terminals 1&3
Trains to London
& Terminal 4, 5

T2
Short stay
entrance

10

National Express
Toilets

Meeting point
Accessible toilet All
Pharmacy

20, 22

Baby care

2629

Drinking
fountain

2729

17
From UK
and Ireland
Arrivals

Tourist information

Tourist services 
by British Hotel
Reservation Centre

11

16

15

Entrance

Down to

Internet facility

Telephone
Car rental desk

26
14

12
18, 19

Seating

12

Taxis

Departures

Escalator

Help point

Stairs

Entrance

Heathrow Airport overview

21, 23, 24

Public area

19

Contents

Ticket sales

Lift

Passenger area

11
From
International
Arrivals

Cash machine

Hotel by Bus
5, 8

Baggage reclaim

13

3
2

Airport
Information

16

WHSmith 

23

1, 17

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 2

Arrivals (onward travel)

Down to

Underground
Central Bus Station
Terminals 1&3
Trains to London
& Terminal 4, 5
Services
Accessible toilet

Up to
Arrivals

Up to
T2 Short stay
car park

Help point

Bus stop

Lift

Escalator

Smoking area

Taxi rank

Ticket sales
Hotel Hoppa

Stairs
Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Bus and coach stop allocation

3
8

13

14

15

19

20

21

Contents
Heathrow Airport overview

Check-in

Departures
Level 5 (Check-in level)

Level 4 (Gates A1A26)

Terminal 2B (Gates B28B49)

Arrivals
Arrivals6
Onward travel

Version 12 Heathrow T2 05/15 2015 LHR Airports Limited. Published May 2015.

4
9

10

16

17
22

5
11

18

12

Hotel by bus

12

Hotel Hoppa

911

Staff buses

1315

Airline crew

1618

Group travel

13

Car rental (off airport)

22
68

1921

Car parking (on airport)