Corrective Action Plan

Company Name: Symbol Industries Pvt Ltd
Address:
Plot # 481 -490 , Sunder Industrial Estate , Sunder , Lahore, Pakistan
Type of Audit & Standards: Audit#2 /ISO 9001-2008
Conducted on: 11-12 Nov 2015
CAP Received on:
15 Nov 2015
CAP Approved on: 23 November 2015
CAP Approved By:
Executive Director
CORRECTIVE ACTION PLAN

CAR #
01
02
03
04
05
CLAUSE
NO
8.2.4
7.6
7.4.3
7.5
5.4.1
DETAIL OF NON-CONFORMANCE
ROOT CAUSE
SUGGESTED CORRECTIVE /
PREVENTIVE ACTION
Tests of the mention product
should be done from internal &
External labs/ testing of each
batch should be done on batch
basis and keep its record in files.
Calibration of the Machines & Tools
should be done from External labs/
Calibrate each equipment in
accordance with the requirements
of the manufacturer or national
codes and standards. Review
should be done once a year in
management review meeting
Internal lab verification on raw
material should be done/testing of
each batch should be done on
daily basis.
Monitoring of parameters for EPE Products

not found as mentioned in the Quality plan
Product tested but record not

properly maintained
Calibration
of
monitoring
and
measuring
equipment
not
found
conducted as required by procedure
Usually
Calibration
of
equipments done when we
shutdown plant, waiting for
the plant to shut down
Verification of Raw Materials not found

carried out for few materials
Recently we purchase our MFI

machine, due to time required
for installation of machine
testing not properly done.
Preventive Maintenance Schedule not

found developed for Equipments for
year 2015
All
the
preventive
maintenance record keep on
emails
not
properly
documented
Preventive maintenance record

should be maintained properly
Quality objectives made but

not documented properly
Quality objectives should be

made/ update the objectives after
the completion of previous one
Quality Objectives not found defined for

few functions like Quality Control,
Purchase,
Human
Resource/,
Maintenance, Sales & Marketing.
Page 1 of 3
TARGET
DATE
RESPONSIB
LE PERSON
21/12/15
Asst.
Manager
R&D/
Chemical
analyst
30/1/15
Asst.
Manager R&D
1/1/16
Chemical
analyst
15/1/16
Asst.
Production
Manger
1/1/16
Asst.
Manager R&D
06
8.2.1
07
6.2.2
08
8.2.2
OBS #
CLAUSE
NO
Customer Satisfaction survey not found
Survey done on regular basis

but not documented properly
Survey record should be made/

update the surveys record on
regular basis
23/12/15
Regional
sales
manager
Evaluation of Training effectiveness not

found carried
Format present for evaluation

but not contain all required
information
,
needs
modification
Modify the format/ Evaluation

should be done properly after each
training
22/12/15
Asst.
Manager R&D
Lead auditor course not done

by internal auditors
Do course from external trainers/

train and update the others quality
team members after doing lead
auditor course
2327/11/15
Regional
sales
manager
ROOT CAUSE
SUGGESTED CORRECTIVE /
PREVENTIVE ACTION
TARGET
DATE
RESPONSIB
LE PERSON
1/1/16
Regional
sales
manager
Last Internal Audit conducted dated 1415, Sep, 2015 not covering Audit of
Management
Functions.
Moreover,
Internal Auditors Team ref# IQA/4/001
Training records not found available as
required by above said procedure.
DETAIL OF OBSERVATION
01
Process flow chart for XPS may be revised as per

current production activities.
Printing Problem
Send again for printing purpose
02
Record of thickness and density after foaming

activity for PU may be maintained.
Records present on emails not

properly filed
Prepare PU Lab reports on regular

basis and keep record in files
22/12/15
Chemical
analyst
03
Quality objectives for production department may

be time bound
Date in figures of Start and

ending
not
mention
in
objectives
Mention each objective timeline at

start and execution
11/12/15
Asst.
Manager R&D
purchase temp & humidity meters/

maintain
record
of
both
parameters on daily basis
Every customer complaint form

decision should be made
04
Temperature and humidity monitoring record for

XPS plant area may be maintained
Temperature
&
humidity
sensors are not present in the
halls
05
Customer Complaints forms root cause &

corrective actions may be more detailed.
Explanation required in more

detail while filling documents
Page 2 of 3
15/12/15
1/1/16
Asst.
Production
manager/
Asst.
Manager R&D
Regional
sales
manager
/Asst.
Manager R&D
06
07
08
Competence Criteria to be updated to

accommodate current changes in hiring protocols
Control on outsourced processes may be explained in

more detail in QMS Manual section 4.1
Quality plan may be referred in procedure for

monitoring and measurement of product.
Necessary information not

present in the Job description
form
Mention competence criteria in job

descriptions
31/12/15
Management
representativ
e

detail
Review the Quality manual again

and explain the clause 4.1 in more
detail
1/1/16
Management
representativ
e

detail
Review the Procedure again and

explain the clause 4.1 in more
detail
1/1/16
Management
representativ
e
Page 3 of 3

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Company Name: Symbol Industries Pvt Ltd

CORRECTIVE ACTION PLAN

Monitoring of parameters for EPE Products

Product tested but record not

Verification of Raw Materials not found

Recently we purchase our MFI

Preventive Maintenance Schedule not

Preventive maintenance record

Quality objectives made but

Quality objectives should be

Quality Objectives not found defined for

Customer Satisfaction survey not found

Survey done on regular basis

Survey record should be made/

Evaluation of Training effectiveness not

Format present for evaluation

Modify the format/ Evaluation

Lead auditor course not done

Do course from external trainers/

Process flow chart for XPS may be revised as per

Send again for printing purpose

Record of thickness and density after foaming

Records present on emails not

Prepare PU Lab reports on regular

Quality objectives for production department may

Date in figures of Start and

Mention each objective timeline at

purchase temp & humidity meters/

Every customer complaint form

Temperature and humidity monitoring record for

Customer Complaints forms root cause &

Explanation required in more

Competence Criteria to be updated to

Control on outsourced processes may be explained in

Quality plan may be referred in procedure for

Necessary information not

Mention competence criteria in job

Explanation required in more

Review the Quality manual again

Explanation required in more

Review the Procedure again and

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