Internal Quality Audit Process

Republic of the Philippines
DEPARTMENT OF LABOR AND EMPLOYMENT

REGION VI
QUALITY PROCEDURES MANUAL
Reference Code: PM 4.3 Effectivity: July 29, 2013 Revision No: 0
Procedure Title: Internal Quality Audit Process
I. OBJECTIVE
The internal quality audit is established in order to:
a. Determine whether the Quality Management System conforms with the requirements of
ISO 9001:2008 and to the requirements of the documented QMS.
b. Confirm the effectiveness of the implementation of the documented QMS vis-à-vis the
set objectives and requirements.
c. Provide an opportunity to obtain information to improve the quality management
system and meet the requirements of the standard.
II. SCOPE
This procedure starts with the audit program preparation, issuance of memorandum and notice
to audit, conduct of the internal quality audit and ends with the reporting of the audit findings.
III. TERMS AND DEFINITIONS
Audit Refers to a systematic, independent and documented

process for obtaining audit evidence and evaluating it
objectively to determine the extent to which audit
criteria are fulfilled (ISO 19011:20011).
Internal Audit Refers to an audit that is conducted by the organization

itself, or on its behalf, for management review and other
internal purposes (ISO 19011:20011).
Audit Criteria Refers to a set of policies, procedures or requirements

used as a reference against which audit evidence is
compared (ISO 19011:20011).
Audit Team Refers to a team of one or more auditors conducting an

audit, supported if needed by experts (ISO
19011:20011).
Audit Plan Refers to the description of the activities and

arrangements for an audit (ISO 19011:20011).
Non-Conformance or NC Refers to a violation of the documented process and

requirements of ISO 9001:2008 as specified in the
Quality Manual.
Page 1 of 4
Major NC Refers to a total breakdown of the system, control or

procedure; the absence of an ISO 9001:2008
requirement and will likely result in the failure of the
QMS or materially reduce its ability to assure controlled
processes and products.
Minor NC Refers to a single observed lapse or isolated incident

which is not likely to result in the failure of the quality
management system.
QMR Refers to the Quality Management Representative,

officially appointed by the management and in charge of
the establishment, implementation, maintenance and
improvement of the quality management system.
IV. DOCUMENTARY REQUIREMENTS
Not Applicable
Page 2 of 4
V. PROCEDURE FLOW
Responsible
Key Steps Details
Action Officer
Preparation of Audit Plan and
Audit Checklist
START The IQA Lead, QMR and Audit
Team shall prepare the audit
plan and audit checklist for the
approval of the Regional
Prepares an Audit Plan and Audit IQA Lead, QMR Director.
Checklist and Audit Team Issuance of Internal Memo and
Notice to Audit
The QMR shall prepare the
internal memo with the
Reviews and Approves the Audit approved audit plan and
Plan RD
itinerary as notice to the
auditors and auditees for the
conduct of the internal quality
audit.
Issues Internal Memo with
Approved Audit Plan and Conduct Audit
QMR
Schedule Using the audit checklist as a
guide, the internal auditors
will gather objective
evidences through the
Conducts Opening Meeting with
IQA Lead, Audit following:
the Division or Field Office to be a. Observation of actual
Audited Team and Auditees operations
b. Interview of auditees
c. Check records of
implementation
Conduct Audit
IQA Team Discussion of Audit Findings
The IQAs will discuss the
findings with the auditee and
confirm the existence of the
Discusses Audited Areas and non-conformity. Each non-
Auditors and
Findings conformity shall be
Auditees documented in the NCR form.
Submission of Audit Report

The IQA Lead will provide the
Submits Audit Findings Report report of their findings and
copies of the Non-
Conformance/Observations to
IQA Lead and Audit the concerned auditees. The
Team IQA Lead will file all
Conducts Closing Meeting with CPAR/Observations until they
the Division/Field Office Audited are closed out. Auditors
should keep track of the
schedule when they need to
check the
corrective/preventive action
END on the target implementation
date.
Page 3 of 4
VI. REFERENCES
Not Applicable
VII. RECORDS GENERATED
1. List of Qualified Auditors

2. IQA Audit Plan and Schedule
3. Memorandum / Notice of Audit
4. Audit Checklists
5. Corrective/Preventive Action Request (CPAR)
6. Audit Results / IQA Summary Report
Prepared by: Reviewed by: Approved by:
NIEZEL ANEN T. SABRIDO SALOME O. SIATON PONCIANO M. LIGUTOM

Administrative Officer OIC-Asst. Regional Director/ Regional Director
V/HRMO III/DCO QMR
Page 4 of 4

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Republic of the Philippines

DEPARTMENT OF LABOR AND EMPLOYMENT

QUALITY PROCEDURES MANUAL

Reference Code: PM 4.3 Effectivity: July 29, 2013 Revision No: 0

Procedure Title: Internal Quality Audit Process

The internal quality audit is established in order to:

III. TERMS AND DEFINITIONS

Audit Refers to a systematic, independent and documented

Internal Audit Refers to an audit that is conducted by the organization

Audit Criteria Refers to a set of policies, procedures or requirements

Audit Team Refers to a team of one or more auditors conducting an

Audit Plan Refers to the description of the activities and

Non-Conformance or NC Refers to a violation of the documented process and

Procedure Title: Internal Quality Audit Process

Major NC Refers to a total breakdown of the system, control or

Minor NC Refers to a single observed lapse or isolated incident

QMR Refers to the Quality Management Representative,

IV. DOCUMENTARY REQUIREMENTS

Procedure Title: Internal Quality Audit Process

Submission of Audit Report

Procedure Title: Internal Quality Audit Process

VII. RECORDS GENERATED

1. List of Qualified Auditors

Prepared by: Reviewed by: Approved by:

NIEZEL ANEN T. SABRIDO SALOME O. SIATON PONCIANO M. LIGUTOM

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