IVR Portal Deployment and Installation Guide Ver 1.0.0

IVR Portal Deployment and
Installation Guide
Ver 1.0.0
Deployment and Installation Guide
DaVinci Voice Portal
DOCUMENT RELEASE NOTICE

IVR Portal
Ver 1.0.0
Author(s): Pradeep.D
Date: 24/05/2007
Reviewer(s): Sunil.TM
Date: 21/05/2007
Approved by: Sunil.TM
Date:
REVISION HISTORY
Document Title:
Document No:
Revision No.
Revision Date
Doc. No./IMI/DaVinci VP/DIG/T14

Ver. 1.0.0
Change Details
Approved by
IMImobile Confidential & Proprietary

2
IMImobile IVR Portal Deployment and Installation Guide

Copyright 2007 IMImobile. All Rights Reserved.
IMImobile, a Division of IMI Software Ltd.
Though every care has been taken to ensure the accuracy of this document, IMImobile cannot
accept responsibility for any errors or omissions or for any loss occasioned to any person, whether
legal or natural, from acting, or refraining from action, as a result of the information contained
herein. Information in this document is subject to change at any time without obligation to notify
any person of such changes.
IMImobile may have patents or patent pending applications, trademarks copyrights or other
intellectual property rights covering subject matter in this document. The furnishing of this
document does not give the recipient or reader any license to these patents, trademarks,
copyrights or other intellectual property rights.
No part of this document may be communicated, distributed, reproduced or transmitted in any
form or by any means, electronic, mechanical, or otherwise, for any purpose, without the prior
written permission of IMImobile.
The document is subject to revision without further notice.
All brand names and product names mentioned in this document are trademarks or registered
trademarks of their respective owner

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Table of Contents
1. Introduction.................................................................................5
1.1 Using this Guide...........................................................................................5
1.2 Related Documents.......................................................................................5
2. Installation Prerequisites.................................................................6
2.1 Media Connectivity Requirements for IVR Portal...................................................6
2.2 Switch requirements.....................................................................................6
2.3 LAN requirements......................................................................................... 6
2.4 Power requirements......................................................................................7
3. Software and Hardware Requirements................................................7

3.1 Software Requirements..................................................................................7
3.1.1 Hardware Requirements.............................................................................7
4. Procedure for Installation................................................................7

5. Hardware Installations....................................................................8
Dialogic System Release 6.0.................................................................................8
Dialogic System Release 6.0.................................................................................8
5.1.1 Installation Steps......................................................................................8
5.1.2 Configuring Dialogic- DCM Configuration.........................................................14
SS7 Signaling Septel Card Installation...................................................................19
SS7 Signaling Septel Card Installation...................................................................19
5.1.3 Hardware Installation of Septel Card.............................................................19
5.2 SS7 Signalling link-Septel Configuration.............................................................20
5.2.1 Configuration of Septel Card.......................................................................20
5.2.2 Gcss7.cfg Configurations...........................................................................22
6. To start Septel and dialogic Services..................................................28

7. Sample Testing-Check the Inbound Application....................................30
8. Tools.........................................................................................30

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1. Introduction
DaVinci Voice Portal system allows callers to interact with pre-recorded messages over the mobile
phones. IVRS allows one to efficiently and easily access Value added services, by navigation through
the user-friendly voice prompts. System prompts the caller to respond either verbally (ASR) or by
pressing a touchtone key (DTMF), and provides the caller with information based on responses
made.
1.1 Using this Guide

Scope of the document
The scope of the document is to provide clear and easy instructions to install and configure IVR
Portal. Any prior knowledge on IVR Portal would be advantageous.
Assumptions
It is assumed that all the prerequisites required for SMSGW have been installed.
Notes
Notes are provided in special cases to ensure that user is following steps without any error.
1.2 Related Documents

If the user requires any technical background on the subject then please refer to the following
document IVR Portal Technical Feature Document.

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2. Installation Prerequisites
2.1 Media Connectivity Requirements for IVR Portal
1. Cabling of five E1s, fourE1s for voice (30 voice channels each) and one E1 ss7signaling link
2. OPC (Originating point code)
3. DPC (Originating point code)
4. SLC (signaling link code)
5. CIC (circuit identification code)
6. SSF (service switching function)
7. Signaling time slot
2.2 Switch requirements

1. Short code creation and Routing (2345xx)
2. Switch side configuration.
3. Multimodal Clearances
4. Anywhere access Number (10 digit access number)
5. 12U rack space for installing the server (Tower/4U+8U monitor).
Weight & Dimensions of X3400 IBM Server
6.
Depth (imperial/metric)
20.6 in
Height (imperial/metric)
15.3 in
Width (imperial/metric)
8.5 in
2.3 LAN requirements

1. Local IP for Server.
2. Pcanywhere for remote maintenance
3. FTP access on port 21,ssh on port 22 for content upload into the server
4. HTTP access on Port 80 for Web interface of the Voice Portal.
5. Alternative access through RDP (port: 3389), VNC (5900) for remote maintenance.
6. Clearance of IMImobile IP (203.199.178.211,220.225.230.180) in Operator Firewall for above
ports.
7. Type of Protocol used for SMS GW SMPP/HTP/CIMD (If HTTP, Please provide the URL) for ring tone
push and text message confirmation
8. Port 8080 access from the Voice portal server to the content management server on public IP
(203.199.113.33 (two way handshake) for ringtone download.
9. Port 80,21 access from the Voice portal server to the content management server on public IP
(203.196.226.205 (two way handshake) for content download.

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2.4 Power requirements

Capacity (6 Kva/ 3KvA)
1kva
Voltage
230v AC
No. Of power Sockets (plugs)
Frequency
50 Hz
Equipment Fuse Rating
5A
Note: UPS backup required
3. Software and Hardware Requirements

3.1 Software Requirements
Dialogic System Release 6.0
DPKwin.exe
Nuance 8.5 (check whether ASR required or not)
Nuance Service Pack (check whether ASR required or not)
Inbound
Tomcat
SMSGateway
3.1.1
Hardware Requirements
Dialogic Card: DMV1200 B, 120 channel, 4 port card with conference
SS7 Card: SPCI4: 4 Link, 4 Port
MTP 3 button, ISUP License
CT Bus Cable
4. Procedure for Installation

Following is the procedure for installation of IVR Portal,the installation and configuration of the
hardware components are explained in the following sections.
1. Insert Hardware (Dialogic Card and SS7 Card) in the server
2. Connect the Dialogic card and SS7 card with CT Bus Cable (one of the CT Bus Cable edge
should be connected to the either of cards e.g. 1 and 2 drop of cable connect to the cards).
3. Install Dialogic System Release 6.0 in Custom mode. Select the following:
Development Package
Core Run Time Package
ISDN protocol
Demos

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4. Install the following Softwares.

1. Install DPKWIN.exe with default settings then you will get SEPTEL folder in c:\ drive
2. Install Nuance 8.5. (If required)
3. Install Nuance Service Pack. (If required)
Note 1: Nuance is used for ASR, Just Replace the Nuance Service Pack folder contents in
C:\Nuance\V8.5.0
Note 2: Copy Inbound folder in C:\ to check the inbound call after Configuring the Dialogic and SS7
Note 3: Tomcat and SMS Gateway are required for SMS Gateway Configurations; just install the
Tomcat and copy the SMSGW folder in c:\
Note 4: Dialogic System Release 6.0 does not require any service Pack; Global Call is required only
for in_r2 protocol
5. Hardware Installations
Dialogic System Release 6.0
5.1.1
Installation Steps
Follow the steps below to install Dialogic System Release 6.0

1. Run Setup.exe from the Dialogic Software sr60pci_DE (service Release 6.0 Developer Edition).
The following screen will appear,
2. Click on Next to continue Setup

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3. Click on Next to continue Setup
4. Select the installation path and click Next

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5. Select all the check boxes and click Next
6. Click on Yes to continue the installation

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7. Click Next to continue the installation
8. Click Next to continue the installation

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Please wait while it installs the dialogic software
Please wait while it installs the driver for your dialogic card
9. You may get screen like above, click on No

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Now the Dialogic Software Installation is complete. Click on Finish to restart the Server.

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5.1.2
Configuring Dialogic- DCM Configuration
1. After the server is restarted, open the Dialogic Configuration Manager from Start Menu.
2. Go to StartProgramsIntel Dialogic System Release 6.0 PCIConfiguration Manager DCM

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3. Click on Connect to connect to the Local
4. You will get the screen as above.

5. Double Click on DMV1200B you will get Dialog Box, in that select Trunk Configuration.
Please select appropriate protocol for the E1,

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6. Select MediaLoad and Click OK.

7. GOTO Misc Tab, the following screen will appear

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If CRC value is OFF then select the media load (.config) file from the {Dialogic}\data\ folder
Voice & Signaling on same E1
E1 Termination
Media Load
gul1_qsb_4_ts16.fcd
(ML1)/
Dialogic
gul10_qsb_4_ts16.fcd(ML 10b)
gul1_qsb_4_net5.fcd
(ML1)/
Septel
Voice and signaling on different E1
E1 termination
gul10b_qsb_4_net5.fcd (ML 10b
Dialogic
gul10b_qsb_4_net5.fcd
Media Load
gul1_qsb_4_net5.fcd
8. Go the same folder(please specify the folder name) from command prompt and execute the
following command Fcdgen and the {mediaload} .config file name
9. You will get the above screen

10. Click on Start Button on the DCM configuration screen

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SS7 Signaling Septel Card Installation

5.1.3
Hardware Installation of Septel Card
1. Click on the dpkwin.exe to install Septel Card, the following screen will appear
2. Click on Next, a Finish Screen would appear. Click on Finish screen that would complete
the installation procedure for Septel Card

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5.2 SS7 Signalling link-Septel Configuration

5.2.1
Configuration of Septel Card
Before configuring the septel card, a file has to be copied from an URL; this file is used to configure
the SS7.DC3 settings.
1. SS7.DC3 Settings
Download
SS7.DC3
and
Isp_nt.exe
from
internet
with
the
following
http://resource.intel.com/telecom/support/ss7/downloads/ and copy to the Septel folder.

After copying the folder, Client configurations are performed through the given steps
2. Third Party Client Configurations (Voice & Signaling on same E1)
1. Open Third Party client from Start Program Files Intel Dialogic System Software
2. Right click Third party Tech
3. Select Add
4. Give the device name as dk0
5. Check H.100 Master and H.100 Slave
6. Choose Give the time slots from 1- 1024
7. Click on Save
8. Click on Next
9. Put the name dk0

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URL
10. Click Next
11. Click Next

12. Put the time slot form 0 to 1024
13. Click on allocate-finish

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After configuring the above details, Gcss7.cfg file has to be configured.The following section shows
the exact details of the file and the parameters which have to be changed in the file are marked in
a different colour.
5.2.2
Gcss7.cfg Configurations
#
# Intel (Dialogic) Global Call SS7 Configuration File (gcss7.cfg)
#
#
for Windows
#
# !!! NOTE: all the entries and parameters are CASE SENSITIVE!!!
################################
# Type of System Configuration #
################################
# Leave commented out or set to "None" when not using Dialogic SS7.
# Depending on the value of this parameter, the sections below, that
# are specific to some configurations (SeptelCard, SIU, SIU.Dual) will be
# used or not.
# Format: String - ["None", "Card", "SIU", "DualSIU"]
System.Configuration = "None"
Change this line to
System.Configuration = "Card"
##########################################################
# Parameters for the Global Call SS7 Call Control Library #
##########################################################
# If defined, this parameter will cause the library logging to be
# activated at the first gc_Open () of an SS7 circuit and the trace
# File will have the specified name.
# Format: String
Library.LogFile = "ss7.log"
# Logging Level for the library
# Format: String - ["None", "Errors", "All"]
# Default: "Errors" (and Warnings)
Library.LogLevels = "All"
# Maximum size of the library log in kilobytes
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# Format: Integer, Default: 200

#Library.LogMaxSize = 2000
##################################################
# Parameters for the Dialogic SS7 service/deamon #
##################################################
# Logging Level for the service (DlgcS7.log)
# Format: String - ["None", "Errors", "All"]
# Default: "Errors" (and Warnings)
Service.LogLevels = "All"
# Maximum size of the service log in kilobytes
# Format: Integer, Default: 200
#Service.LogMaxSize = 2000
# Does the service need to start GCTLOAD automatically?
# Format: String - ["Yes", "No"]
Service.GCTLOAD_Control = "No"
# Path to GCTLOAD (Used only if GCTLOAD_Control is set to "Yes")
# For Setpel Cards, the parameter defaults to the same path as ConfigDir
# Format: String
#Service.GCTLOAD_Path = "c:\septel"
# GCT-environment module id used by the service
# Format: Integer, Default: 0x4d
Service.ModuleID = 0x4d
# Maximum timeout (in seconds) for server-application keep-alive mechanisme
# Format: Integer; Default: 7; 0 means the mechanisme is off (0 is recommended for Windows)
Service.WatchDogMaxTime = 0
#########################################
# Configuration for Septel Card Systems #
#########################################
# Path to the config.txt file
# Format: String
SeptelCard.ConfigDir = "c:\septel"
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# Should MTP links be activated automatically?

# Format: String - ["None", "All"]
SeptelCard.Auto_Links_Activation = "All"
#################################
# Configuration for SIU Systems #
#################################
# ID of this host - Use 0 if only one host accessing the SIU(s)
# Format: Integer
SIU.HostID = 0
# SIU A - IP Address
# Format: String
#SIU.A.IP_Address = "111.112.113.114"
# SIU A - Account to use to connect to SIU when using FTP
# Format: String
#SIU.A.FTP_Account = "ftp"
# SIU A - Password for the FTP account
# Format: String
#SIU.A.FTP_Password = "ftp"
# SIU A - Directory to which to change (in FTP session) in order to get config.txt
# Format: String
#SIU.A.RemoteConfigDir = "."
############################################################
# Parameters specific to Dual-Resilient SIU Configurations #
############################################################
# SIU B Parameters - See the same parameters for SIU.A
#SIU.B.IP_Address = "111.112.113.114"
#SIU.B.FTP_Account = "ftp"
#SIU.B.FTP_Password = "ftp"

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#SIU.B.RemoteConfigDir = "."
# Maximum timeout (in seconds) for how long the service will keep calls in speech after
# control of a circuit group was transfered to other unit due to SIU/RSI/etc. failure
# Format: Integer; Default: 600 seconds; 0 means the feature is disabled
#SIU.Dual.TolerateCallTime = 20
#############################################
# Parameters that are related to config.txt #
#############################################
# MTP Link source - it can be specified in System.Configuration = "Card" mode only
# "link_id" must match the value in config.txt
# "link_source" parameter must be one of the valid dti interfaces carrying SS7 signalling, for ex.:
"dtiB1T31"
If the s7 Link is on the Dialogic then configure this
# MtpLink <link_id> <"link_source">
MtpLink 0 dtiB1
# Circuit Group configuration, Group ID must match the value in config.txt
# "trunk_name" could be any of "dkBx", "dtiBy" or "dumBz"
# "base_TS" parameter defaults to 1 if not set, it must be set if "Pref_SIU" is to be specified
# "Pref_SIU" parameter can have "SIUA" or "SIUB" values only
# CGrp <gid> <"trunk_name"> [<base_TS> [<"Pref_SIU">]]
CGrp 0 dtiB1
(In Case of SS7 Link on the dialogic and SS7 Link on the Septel with only carry signaling) either
this one or
CGrp 0 dkB1 (in case the E1 with ss7 link & Voice on the Septel )
#
# End of gcss7.cfg
#
SS7 Configurations
Configure Config.txt and System.txt in C:\Septel folder as below.
Config.txt
SEPTELPCI_BOARD 0 0x00c2 ss7.dc3 MTP
* Configure individual E1/T1 interfaces:
* LIU_CONFIG <board_id> <liu_id> <liu_type> <line_code> <frame_format> <crc_mode>
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LIU_CONFIG 0 0 5 1 1 1
* MTP Parameters:
* MTP_CONFIG <reserved> <reserved> <options>
MTP_CONFIG 0 0 0x0000
*
* Define link sets:
* MTP_LINKSET <linkset_id> <adjacent_spc> <num_links> <flags> <local_spc> <ssf>
MTP_LINKSET 0 665 1 0x0000 964 0x0c
(Change adjacent_spc , local_spc & SSF as per the switch configurations)
*
* Define signaling links:
* MTP_LINK <link_id> <linkset_id> <link_ref> <slc> <board_id> <blink> <stream> <timeslot> <flags>
(In Case of SS7 Link on the dialogic which carry voice and signaling both)
MTP_LINK 0 0 0 0 0 0 0x83 0 0x0006
(change the slc and timeslot as per the switch. Always put time slot 0)
(In Case of SS7 Link on the septel)
MTP_LINK 0 0 0 0 0 0 0 16 0x0006
(change the slc and timeslot as per the switch)
*
* Define a route for each remote signaling point:
* MTP_ROUTE <dpc> <linkset_id> <user_part_mask>
MTP_ROUTE 665 0 0x0020
(Change the dpc as per the switch configurations)
*
* Configure ISUP module:
* ISUP_CONFIG <reserved> <reserved> <reserved> <options> <num_grps> <num_ccts>
ISUP_CONFIG 0 0 0x4d 0x0474 4 128
*
* Configure ISUP circuit groups:
* ISUP_CFG_CCTGRP <gid> <dpc> <base_cic> <base_cid> <cic_mask> <options>
*
<user_inst> <user_id> <opc> <ssf> <variant> <options2>
*[dtiB1]*
ISUP_CFG_CCTGRP 0 665 0x01 0x01 0x7fff7fff 0x001c 0 0x4d 964 0x0c 0 0x00 (Change the dpc and
opc as per the switch configurations)
*[dtiB2]*
ISUP_CFG_CCTGRP 1 665 0x21 0x21 0x7fff7fff 0x001c 0 0x4d 964 0x0c 0 0x00
(Change the dpc and opc as per the switch configurations)
System.txt

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*
* Example system.txt for the DataKinetics Windows NT Development
* Package.
*
* Essential modules running on host:
*
LOCAL
0x20
* ssd/ssds - Board interface task
LOCAL
0x00
* tim_nt - Timer task
*
* Optional modules running on the host:
*
LOCAL
0xcf
* s7_mgt - Management/config task
LOCAL
0xef
LOCAL
0x2d
* upe - Example user part task
LOCAL
0x4d
LOCAL
0x5d
LOCAL
0x6d
LOCAL
0x7d
LOCAL
0x8d
LOCAL
0x9d
LOCAL
0x23
*
* Modules running on the board (all redirected via ssd):
*
REDIRECT
0x22
0x20
* MTP3 module
REDIRECT
0x71
0x20
* MTP2 module
REDIRECT
0x10
0x20
* CT bus/Clocking control module
REDIRECT
0x8e
0x20
* On-board management module
*
* Redirection of status indications:
*
REDIRECT
0xdf
0xef
*REDIRECT
0xdf
0x4d
* other indications -> upe
*
FORK_PROCESS ssds.exe
FORK_PROCESS tim_nt.exe
FORK_PROCESS tick_nt.exe
FORK_PROCESS s7_mgt.exe -i0x4d -d
FORK_PROCESS s7_log.exe
FORK_PROCESS isp_nt.exe
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6. To start Septel and dialogic Services

1.
Go to Command Prompt
2.
Go to septel folder
3.
Type Gctload -d
The following screen will be displayed
4.
Start Dialogic services

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5.
After starting the DCM, We will get DESTINATION AVIALABLE on the gctload window.

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7. Sample Testing-Check the Inbound Application

Follow the steps to check the inbound application,
1. Start the SS7 and Dialogic Card first and then check the inbound call.
2. Open Command Prompt Goto c:\septel\ and give gctload d command to start the septel
services you will get boot complete.
3. Open DCM from Start Program Files Intel Dialogic System Software and start the DCM
services by clicking green button and wait until the services changed to green color.
4. Open Command Prompt Go to c:\inbound and run inbound.exe to check the inbound call,
when you run inbound.exe you will get waiting for call.
5. To stop the gctload open another command prompt goto c:\septel and give gctload x
command.
8. Tools
Tools section Checks whether physical Link is up or not
1. Go to command prompt and run this command lineadmin board 0

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2. If the physical link is up then in alarm Status section signal status will be green.
Here in above figure following are the details
Line
01
02
03
04
05

Ver. 1.0.0
Details
Frame Loss
Physical Connectivity problem
Physical Up

31

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IVR Portal Deployment and

Deployment and Installation Guide

DaVinci Voice Portal

DOCUMENT RELEASE NOTICE

Approved by: Sunil.TM

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

IMImobile IVR Portal Deployment and Installation Guide

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

3. Software and Hardware Requirements................................................7

4. Procedure for Installation................................................................7

6. To start Septel and dialogic Services..................................................28

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

1.1 Using this Guide

1.2 Related Documents

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

2.2 Switch requirements

2.3 LAN requirements

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

2.4 Power requirements

No. Of power Sockets (plugs)

Equipment Fuse Rating

Note: UPS backup required

3. Software and Hardware Requirements

Dialogic System Release 6.0

Nuance 8.5 (check whether ASR required or not)

Nuance Service Pack (check whether ASR required or not)

Dialogic Card: DMV1200 B, 120 channel, 4 port card with conference

SS7 Card: SPCI4: 4 Link, 4 Port

MTP 3 button, ISUP License

4. Procedure for Installation

Core Run Time Package

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

4. Install the following Softwares.

Follow the steps below to install Dialogic System Release 6.0

2. Click on Next to continue Setup

Doc. No./IMI/DaVinci VP/DIG/T14

IMImobile Confidential & Proprietary

Deployment and Installation Guide

DaVinci Voice Portal

3. Click on Next to continue Setup

4. Select the installation path and click Next