Fault Finding Flowchart For Landis & Gyr
Fault Finding Flowchart For Landis & Gyr
Fault Finding Flowchart For Landis & Gyr
START FAULT
FINDING PROCESS
Is there power
supply to the
meter ?
No
Yes
No
Is there voltage
on the load side
of the meter ?
Yes
No
Yes
Normal display
showing credit
remaining, happy
face ?
Communication
in progress
Yes
Normal display,
showing credit
No
CIU must be commissioned (linked) to the
meter, enter the full 11 digit STS serial
number, as displayed on the meter label.
Normal display,
showing zero credit
Yes
Display shows
---- ???? ---Ready to be commissioned,
enter meter serial number
No
Yes
Display shows
----- 40 ------
Yes
Display shows
Lo bAtt
(Low Battery)
Display shows
-------------(Busy communicating)
Communication in progress
Display shows
----- 30 -----
No
Yes
Communications error
Continues on page 2
Page: 1
NOTE:
This fault finding flowchart aims to assist utility field staff
with communication related queries with the Landis+Gyr
PLC split prepayment meters
Correct
meter serial
number
used ?
No
Yes
confirmed
Remove CIU power cord from the
electrical socket and connect it to
another socket in the household
Communication in progress
Yes
Communications
restored ?
No
Systematically disconnect appliances
in the household until
communications is restored
Cannot identify
the appliance
that could be
interferring
Interfering
appliance
identified ?
Not yet
Yes
Remove appliance power socket from
the outlet, fit a PLC filter into the
outlet and insert the appliance power
socket into the PLC filter socket
Not yet
Cannot restore communications,
all household appliances have
been checked
Communications
restored ?
Communication in progress
Yes
Page: 2