Nimesh Patel

Nimesh Patel 5740 Riverside Place
Mississauga, ON L5M 4W5

[email protected] 647.866.8575
PROFESSIONAL HIGHLIGHTS
I have successfully lead Implementation projects for multiple fortune 500 companies both
nationally and internationally. Early on at Clarity Systems, I began as a Junior Consultant and
had been given duties typically assigned to Senior Consultants and Project Leads.
Performing tasks at a high level with quality results, and proving that I was capable of taking
on more responsibility, I quickly achieved Senior Consultant status for the business solution,
FSR, all within a time span of one year. FSR (Financial Statement Reporting) rapidly became
a leading business intelligence software since it became available on the market, heavily
contributing to Clarity Systems revenue growth in the industry.
PROFESSIONAL SKILLS
• Experience in a Senior consultant/analyst role conducting analysis, training,
implementation, testing, and providing support
• Designing and implementing business processes and systems to improve client’s
operations
• Sound judgment in identifying clients current and future needs, by assessing
necessary resources and by facilitating priority settings in order to advise clients of
the best possible course of action
• Excellent oral and written communication, with outstanding interpersonal and public
speaking skills
• Ability to propose creative solutions to difficult and unique customer requirements
• Strong organizational and planning skills
• Independent worker, who takes initiative and works with a positive attitude,
demonstrating responsibility and maturity
• Responsive and efficient communication to all levels of an organization
• Well-developed problem solving and analytical skills
• Desire to continually learn and grow
• Able to contribute to team success under tight deadlines
• Able to maintain a high level of performance under the pressure of time constraints
and a fast-paced changing environment, and remains accountable for performance
TECHNICAL SKILLS
• Systems Analysis & Design - Working knowledge of SDLC (Analysis, Design,
Development, Testing, Implementation and Maintenance), JAD (Joint Application
Design), DFD (Data Flow Diagram), UML (Unified Model Language), ERD (Entity-
Relationship Design), SLA (Service level agreements)
• Project Management/Lead - project management methodology PMLC ( WBS,
Network Diagram, Gantt Chart, Change Control Mechanism) , SOW (Statement of
Work) documents
• Fundamental knowledge of ITIL (Information Technology Information
Library): Services Support: Incident management, Problem management, Change
management, Release management and Configuration management. Service
Delivery: Availability management, Capacity management, Financial management
and Continuity management
• Database Technologies - OLAP Databases: Essbase and MSAS, Relation Database:
MS SQL 2000/2005
• Client/Server – 2000/2003 Server, PL/SQL, VB6, Vista, Windows XP, Microsoft Virtual
PC, Word, PowerPoint, Excel, Access, Project & Visio
EDUCATION
Systems Analyst (Co-op)
Sept 2003 – Dec 2006
Sheridan College, Brampton, ON
Nimesh
Patel
Page 2 of 2
EMPLOYMENT
Senior Implementation Consultant
July 2007 – Present
Clarity Systems Ltd, Toronto, ON
Consulting/ Client Relations

(Training/Implementation/Support/Project Management/Marketing/Sales)
• Facilitates in hands-on FSR training (through presentations, demonstrations, and

instruction) to large groups of client organizations, as lead training instructor
• Lead Joint Application Development (JAD) Sessions, (following training sessions), to
collaborate with clients to ensure seamless transition, integration and application of
FSR software to meet specific IT program/ organizational needs, requirements and
objectives
• Builds and fosters strong client relationships during the implementation stage;
gaining credibility and trust
• Resolves any customer issues in a timely and responsive manner by employing
analytical, research and problem-solving skills to be able to provide sound
information, alternatives/ options, recommendations and solutions
• Documents and communicates project status regularly to the Project Leads company-
wide, and when appropriate, escalates any unresolved customer issues to the Project
Lead
• Creates training materials, and provides reference and supplementary support
material by writing and maintaining online help, and super-user training
• Continuously updates professional and technical knowledge, to be able to provide
clients with a high level of software consulting expertise
• Reports to CEO and other high level management such as directors and service
managers during implementation process of large projects
• Maintains a comprehensive knowledge of clients programs, delivery functions and
business requirements
• Responsible for writing SDLC documents, including business and system
requirements, test strategies, data flow diagrams and other documents
• Assists other departments on as-needed basis with performing software quality
assurance and product support tasks
System Administrator
May 2006 – Aug 2006
Moen Inc, Oakville, ON
• Utilized troubleshooting skills to accurately identify and resolve technical issues

• Provided accurate, efficient technical support for all Moen associates
• Addressed and resolved business issues in a timely manner
• Created user documentation, procedures and instructions
• Tested laptops that were auctioned off to employees of Moen, to ensure usability
• Responsible for running daily backup tapes
Technical Analyst
Sept 2005 – Dec 2005
Canadian Tire, Toronto, ON
• Provided level 3 support for all of Canadian Tire employees at the home office
• Handled hardware and software support for all corporate desktops and notebooks, as
well as offered BlackBerry support
• Worked extra hours when required to complete projects on deadline
• Acknowledge by department managers for quick customer service response

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Nimesh Patel 5740 Riverside Place

Mississauga, ON L5M 4W5

Consulting/ Client Relations

• Facilitates in hands-on FSR training (through presentations, demonstrations, and

• Utilized troubleshooting skills to accurately identify and resolve technical issues

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