Workforce PDF
Workforce PDF
Workforce PDF
Resume
Workbook
For Adults
Entering the Workforce
Receptionist
A Fill-in-the-Blanks Guide
by Yana Parker
Featuring Ten Easy Steps for Writing a G-R-R-REAT Resume
2001 Yana Parker
Version 2.3
Page 2 - 6
Step 2:
Page 7
Step 3:
Page 8
Page 9
Step 4:
Page 10
Step 5:
Page 11
Page 12
Page 13
Page 14
Step 6:
Page 15 - 16
Step 7:
Page 17 - 18
Step 8:
Page 19
Step 9:
Page 20
Page 21 - 22
Step 10:
Page 23
Page 24 - 28
Your Name
Phone Number
Address
Email Address
1
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
2
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
3. What DIFFICULTIES or barriers have you overcome to get where you are now?
4. What COURAGEOUS things have you done that you feel good about?
3
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
7. If YOU felt totally comfortable bragging about yourself, what would you brag about? What are you
most PROUD of?
8. What PRAISE or acknowledgment have you gotten from your job counselors?
9. If you had to move away for a good new job, what would your friends and neighbors miss MOST
about you after you leave?
10. Do you have some volunteer or community service experience that youre proud of? For example
PTA, church, neighborhood organization? What skills do you use in these activities?
4
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
12. Which of the qualities you named above are ALSO true about YOU? For each of those qualities, tell what you
DO that gives people the impression that you have that quality.
13. Think of a PROBLEM that came up that had other people stumped, but that YOU were able to do something
about, to improve the situation. What did YOU do? What does that say about your abilities?
14. What CREATIVE things have you done that you feel good about? (Maybe you had to come up with new ideas
for how to get things done, or make something out of nothing.)
5
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
16. What do you KNOW so wellor DO so wellthat you could teach it to others?
Whats the main TIP youd tell people about how to do that fabulously?
17. Describe something you DESIGNED, CREATED, built, made, or fixed up, that gave you a strong
sense of satisfaction. Tell why you feel good about it.
18. Remember when you worked on a project that was SO FASCINATING or SO MUCH FUN that it
made you lose track of time? What SKILLS were you using on that project? How could you use
those skills now?
6
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
B. Choose ONE job from your list as your current Job Objective,
and write it again at the bottom of this page:
Here are some examples of clearly written Job Objectives:
Job objective: Position as a front desk or reservations clerk.
Position with Safeway Markets as a supermarket checker.
Administrative Assistant position.
Position as sales representative with Marvel Distributors.
Trainee position as warehouse worker or driver.
Clerk position in shipping and receiving.
Teachers aide position with a Montessori School.
Position with Dunfey Hotel as Assistant Pastry Chef.
Position as apprentice maintenance mechanic.
Part-time Sales Job with Macys.
7
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Experience Needed:
8
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
9
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
My strongest skills and abilities that are also RELATED to my Job Objective are:
10
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
11
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
TECHNICAL
CLERICAL
COMMUNICATING
accomplished
analyzed
attained
conducted
consolidated
contacted
coordinated
developed
directed
established
evaluated
exceeded
headed
improved
increased
initiated
organized
oversaw
planned
prioritized
produced
scheduled
strengthened
trimmed
assembled
built
calculated
computed
congured
designed
determined
devised
eliminated
enhanced
fabricated
installed
maintained
operated
overhauled
programmed
reduced
refined
remodeled
repaired
retrieved
solved
trained
upgraded
approved
arranged
catalogued
classied
collected
compared
compiled
completed
distributed
enlarged
implemented
inspected
monitored
operated
organized
prepared
processed
recorded
retrieved
screened
specied
sorted
tabulated
validated
addressed
arranged
convinced
corresponded
developed
directed
drafted
edited
enlisted
inuenced
interpreted
negotiated
participated
persuaded
presented
promoted
proposed
related
secured
sold
spoke
translated
wrote
RESEARCHING
TEACHING
HELPING
CREATING
collected
consulted
evaluated
examined
experimented
identied
inspected
interpreted
interviewed
investigated
obtained
organized
reviewed
searched
summarized
surveyed
advised
claried
coached
communicated
coordinated
corrected
developed
enabled
encouraged
evaluated
explained
guided
informed
initiated
instructed
persuaded
set goals
trained
assisted
claried
coached
counseled
demonstrated
educated
guided
motivated
referred
supported
acted
conceived
created
customized
designed
developed
established
fashioned
illustrated
improved
initiated
introduced
invented
originated
performed
planned
redesigned
reshaped
revitalized
shaped
12
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Help for Step 5: Tips and Examples for Writing Good One-Liners
1. Rather than just claiming you have a skill, you can demonstrate that skill by describing
specific experiences and achievements where you used or acquired the skill.
2. Describe each experience or achievement in a simple action statementwhat we refer
to here as a one-liner.
3. Put action words at or near the beginning of the line. (Theres a list of them on page 12.)
4. Be sure to mentionwhenever possiblespecific, provable, successful results that
would interest your future employer.
TIP: Start with an Action , end with a Result.
Examples
13
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
14
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Full-time Parent
1996-1998
Child Care
Odd Jobs
Self-Employed, Cleveland OH
(on-call, part-time)
1997-1998
(part-time)
1995-present
Mail-Order Assistant
(Holiday season)
Dec. 1997
Include ALL work experience, even if it was short term or unpaid work.
Include any jobs even though theyre not related to your current job objective, because they help create a
picture of reliability and willingness to work.
Include all jobs even if your relatives or friends were the employer and even if you
didnt get paid to do it.
Include any work and odd-jobs you did on your own as an entrepreneur, and list
YOURSELF as the employer (Self-Employed).
15
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
My Work History
Months* & Years
Company Name
City
* For YOUR reference only. On your final resume you can OMIT the month started/ended unless the job was VERY
briefsay, less than 6 months.
The rules for a resume are NOT the same as for a formal job application blank, where explicit dates are expected.
16
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
17
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Grade level
Completion
or Graduation
Date
18
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Summary
MY SUMMARY STATEMENTS:
19
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Use the worksheets on pages 21 & 22 to assemble all the parts of your resume.
1. On page 21, fill in your name, address, and phone.
Add an email address if you have one.
2. Put your Job Objective below your name/address/phonethe same Job Objective you
chose and wrote down way back on page 7.
4. Keep your skill one-liners in the same skill groups as they appear on page 14, and
copy them over to page 22.
Now look at those one-liners and make sure you have made it clear where each
activity occurredin which situation or class or jobwhenever possible. This is
very important, because it makes your Skills style resume both believable and clear
to the employer.
Here are some examples: (Italics are used here just to make the idea clear to you.)
Filled in as teachers aide volunteer at Oakland Technical High School.
Helped train other seasonal gardening workers at U.C. Botanical Garden.
Won award for the most sales, as Troop Leader for Girl Scout cookie sales campaign.
6. Move your Education and Training notes from page 18 to page 21.
Thats IT!
Youre Almost Done!
20
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Telephone:
Job Objective:
SUMMARY
(or Summary of Qualifications, from page 19)
EDUCATION / TRAINING
(from page 18)
School
Grade Level
Graduation date
21
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Skill, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
Skill, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
Skill, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
One-liner, as on page 14
WORK HISTORY
Months or years
Job Title
Months or years
Job Title
Months or years
Job Title
Months or years
Job Title
22
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Notice that NONE of the sample resumes in the back of this workbook fit the suggested
guidelines exactly. And thats okay! YOUR resume doesnt have to fit any exact pattern
either. The guidelines here are just to get you started finding your own style to create an
effective resume.
23
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Before
Marguerite is 68 years old, and just re-entering the workforce. At first she had a
traditional resume (shown below) which didnt do much to make her look like an appealing
candidate for a job.
With help from a counselor, she created a variation on the standard resume format (shown
on the next page) that better fit her special situation.
MARGUERITE Q. AVERY
1234 NE 50th Street
Vancouver WA 98680
(360) 987-6543
WORK EXPERIENCE
Clerk Assistant
EDUCATION
G.E.D.
Clark College
Vancouver, WA
SKILLS
24
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
After
Marguerites improved resume emphasizes her strong pointsintelligence, reliability,
and a passion for anything to do with books and wordsand plays down her lack of recent
paid employment.
The Previous Work History section allows Marguerite to take credit for past work
without having to mention specific dates. A traditional resume could not have made her
look this good.
MARGUERITE Q. AVERY
1234 NE 50th Street
Vancouver WA 98680
(360) 987-6543
Objective:
Summary:
Winter 1997
25
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
TINA HAND
Tina is eager to make a career out of her interest in physical therapy work.
She describes all her past workalmost all of it as a volunteer
emphasizing her contact with disabled people, to show that this is an
appropriate choice. Now shes applying for a bridge job to get closer to
her long-term goal.
26
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
STEPHEN M. SCOTCH
9065 Hillegass Avenue
Berkeley, CA 94705
(510) 987-6543
Typed letters, envelopes, labels and invoices for student publications office.
Ran copies on Xerox machine; refilled paper and toner.
Waxed camera-ready copy in preparation for layout of newspaper.
Completed basic accounting class; familiar with use of calculator.
Assisted architectural space planning project at City Hall, measuring and recording furniture
and work areas on each floor and in each department.
Telephone Skills
Filled in as receptionist at Center for Independent Living, handling a heavy load of incoming
calls and relaying messages to staff.
Answered phones, sold computer training courses, and enrolled students in IBM-PC courses as
Administrative Assistant at Computers!Computers! retail store.
Made over 100 PR calls to businesses, for ADMARK Corp.
Took incoming calls for campus newspaper staff at University of Houston.
Computer Knowledge
Completed introductory training courses at Computers!Computers!, covering:
disk operating system database WordPerfect.
Input 1,000 names and addresses into Filemaker database for ADMARK Corp.
WORK EXPERIENCE ___________________________________________________________
1998 (temp, 1 mo.)
1996 (part-time)
1997 (part-time)
1997 (summer)
199296*
Office Assistant
Office Assistant
EDUCATION ____________________________________________________________________
Completed High School Bellaire Senior High, Bellaire, TX 1998
27
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
Jane Howland
98765 Geary Blvd.
San Francisco, CA 94121
(415) 123-4567 (message telephone)
Work History
Full-time Parent - Managed household finances, 1993-98 & 1988-90
Security Guard - American Protective Services, San Francisco, CA, 1993
Mail Clerk - U.S. Postal Service, San Francisco, CA, 1992
Office Assistant - Wells Fargo Bank, San Francisco, CA, 1991
Office Assistant - Cal Trans, San Francisco, CA, 1987
Business Training
School of Business and Commerce, San Francisco, CA, 1993
28
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001
29
The Resume Workbook for Adults Entering the Workforce / A Fill-in-the-Blanks Guide Yana Parker, 2001