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    Jackie Kowalick has over 20 years of experience in customer service roles. She has a background in file maintenance, cash handling, and membership processing and services at various cooperative and automobile association roles. Her skills include strong communication, problem solving, and building client relationships. She is currently enrolled in an Office Administration program specializing in medical administration.

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    Resume

    Uploaded by

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    127 views5 pages
    Jackie Kowalick has over 20 years of experience in customer service roles. She has a background in file maintenance, cash handling, and membership processing and services at various cooperative and automobile association roles. Her skills include strong communication, problem solving, and building client relationships. She is currently enrolled in an Office Administration program specializing in medical administration.

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    Jackie Kowalick has over 20 years of experience in customer service roles. She has a background in file maintenance, cash handling, and membership processing and services at various cooperative and automobile association roles. Her skills include strong communication, problem solving, and building client relationships. She is currently enrolled in an Office Administration program specializing in medical administration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    127 views5 pages

    Resume

    Uploaded by

    api-335860762
    Jackie Kowalick has over 20 years of experience in customer service roles. She has a background in file maintenance, cash handling, and membership processing and services at various cooperative and automobile association roles. Her skills include strong communication, problem solving, and building client relationships. She is currently enrolled in an Office Administration program specializing in medical administration.

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    JACKIE KOWALICK

    108 1583-26th Street, Brandon MB R7B 2M3 Ph. 204.612.8042 Email: [email protected]

    Professional Summary

    Motivated customer service specialist with over 12 years of experience in a fast-paced,


    team-based environment.
    Excelling at customer satisfaction and retention.
    Flexible and hardworking in deadline-driven environments.
    Patient and empathetic with a background in conflict resolution and customer care.

    Skills

    Exceptional communication skills


    Quick learner
    Strong client relations
    Reliable, flexible and dependable
    Creative problem solver
    Works efficiently and effectively within a group and independently

    Work History
    File Maintenance
    Heritage Co-op Erickson, Manitoba

    2015-2016

    Responsible for opening the store.


    Balancing the cash drawers and making deposits.
    Completes file uploads and pricing of products daily.
    Manages all merchandise receiving.
    Balance and ensure all payables are completed on time.
    Process data entry.
    Responsible for set up of new inventory items.
    Completes merchandise transfer of products between multiple store locations.
    Responsible for submitting merchandise claims.
    Process and adjust merchandise costs accordingly.
    Investigates and resolve issues with inventory counts.
    Answer and direct calls to the appropriate individual or department.
    Dedicated to continuously improve daily processes.
    Politely assists members and contractors via telephone and in person.
    Manages a wide variety of service and administrative tasks to resolve issues quickly and
    efficiently.

    Emergency Roadside Service Administration


    CAA Manitoba Winnipeg, Manitoba

    Investigated and resolves member and contractor inquiries and complaints in a timely
    and empathetic manner.
    Politely assisted members and contractors via telephone.
    Managed a wide variety of service and administrative tasks to resolve issues quickly
    and efficiently.
    Directed calls to appropriate individuals and departments.
    Built long-term member and contractor relationships.
    Routinely answers member and contractor questions.
    Learns, applies and references product knowledge information.
    Contacted members to follow up on reimbursement claims.
    Sets up and explains new membership contracts.
    Completes data entries for members and contractors.
    Audits and clears road service calls.
    Processed contractor payments, statements and adjustments.
    Processed all incoming and outgoing Reciprocal Services

    Membership Processing
    CAA Manitoba Winnipeg, Manitoba

    2009-2015

    2005-2009

    Answered a number of calls per day by addressing customer inquiries and solving
    problems in a timely and effective manner.
    Asked open-ended questions to assess member needs.
    Set up and explained new membership contracts.
    Described product to members and accurately explained benefits and services.
    Earned management trust by responsibly opening and closing office.
    Provided an elevated experience to generate a loyal member base.
    Answered questions with up-to-date knowledge of sales and promotions.
    Effectively communicated with marketing and administrative teams on a daily basis.
    Directed calls to appropriate individuals and departments.
    Handled daily heavy flow of paperwork and cooperated with the accounting
    departments on invoicing.
    Developed reputation as an efficient service provider with high levels of accuracy and
    dedication to excellent customer service.
    Managed a wide variety of member services and administrative tasks.
    Processed membership sales including new sales, renewed and upgraded
    memberships.
    Balanced cash drawers and was responsible for deposits.
    Processed data entry.
    Helped drive sales goals for new and renewed memberships.
    Learned, referenced and applied product knowledge information.
    Performed physical inventory counts every month.

    Member Service Counsellor


    CAA Manitoba Winnipeg, Manitoba

    2003-2005

    Greeted members entering the store to ascertain what each member wanted or
    needed.
    Set up and explained new membership contracts.
    Described product to members and accurately explained benefits and services.
    Recommended alternative items if product was out of stock.
    Communicated all services and promotions to members to generate return business.
    Provided travel planning and counseling.
    Sold travel health insurance and products.
    Politely assisted members in person and via telephone.
    Provided a positive client experience to generate a loyal membership base.
    Recommended, selected and helped locate travel merchandise based on member
    request.
    Answered product questions with up-to-date knowledge of sales and promotions.
    Developed reputation as an efficient service provider with high levels of accuracy and
    dedication to excellent member service.
    Ensured exceptional member experience by addressing customer concerns,
    demonstrating empathy and resolving problems efficiently.
    Directed calls to appropriate individuals and departments.
    Built long-term member relationships and advised members on purchases and
    promotions.
    Earned managements trust by opening and closing branch.
    Balanced cash drawers and made deposits.
    Organized store merchandise.
    Restocked inventory daily and verified proper replenishment.
    Operated a POS system for trade shows.
    Dedicated to continuously improving sales abilities and product knowledge.
    Participated in physical inventory counts.

    Cashier and File Maintenance Clerk


    Heritage Co-op Minnedosa, Manitoba

    2000-2003

    Provided direct customer service.


    Completed inventory, packaging and stocking merchandise.
    Completed file loads and pricing of products.
    Was responsible for opening and closing store and managing cash drawers.
    Greeted customers entering the store.
    Politely assisted customers in person and via telephone.
    Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    Maintained cleanliness and presentation of stock room and production floor.
    Organized store merchandise.
    Replenished supplies, bags and other materials at each cash station.

    Education
    Assiniboine Community College

    2016-current

    Enrolled in Office Administration with Medical Specialization

    High School Diploma


    Minnedosa Collegiate Institute

    1995
    Minnedosa, Manitoba

    Received awards in English Language Arts and Biology


    Recognized for Community General Service

    References
    Available upon request

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