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Resssume

Resume

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Micheala Williams
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11 views3 pages

Resssume

Resume

Uploaded by

Micheala Williams
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
Download as pdf or txt
Download as pdf or txt
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Micheala Williams

Charlotte, NC 28205
[email protected]
+12012810975

Polite and professional customer service successful in applying strong communication and problem
resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in
high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Work Experience

Customer Service Representative


Verizon Enterprise-Clifton, NJ
November 2020 to April 2024

• Respond promptly to customer inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Upsell products and services to customers when appropriate
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time

Caregiver/Personal Assistant
Life home care-Livingston, NJ
February 2019 to August 2021

1. Assists residents with activities of daily living on and off for years. Activities including bathing, dressing,
grooming, toileting, transferring and getting to and from activities and meals according to the individual
service plan.

Call Center Representative


ImageNet Consulting-East Rutherford, NJ
September 2016 to August 2020

• Learned and maintained in-depth understanding of product information, providing knowledgeable


responses to diverse questions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer
knowledgeable and educated responses to diverse customer questions.
• Processed debit and credit card and electronic check payments.
Education

Clifton High School - Clifton, NJ


June 2016

Skills
• Product Upselling
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Call Control
• Customer communications
• Payment Processing
• Verbal and written communication
• System Documentation
• Inbound phone calls
• Established trust with clients by accurately addressing their concerns and offering appropriate
resolutions based on their needs.
• Data Entry
• Problem-solving skills
• Interpersonal Skills
• Performance Improvement
• Account updating
• Streamlined call flow processes for more efficient response times and increased productivity.
• Complaint resolution
• Senior care
• Home care
• Memory care
• Home health
• Basic math
• Hospitality
• Travel planning
• Surveillance
• Customer service
• Hotel experience
• Communication skills
• Sales
• Computer skills
• Organizational skills
• Time management
• Cash handling
• Experience with children
• Classroom management

Certifications and Licenses

First Aid Certification

Driver's License

CPR Certification

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