Report Industry Training
Report Industry Training
Report Industry Training
Chapter One
1.0 Introduction
and understand real life situations in industrial organizations and their related
environment and accelerating the learning process of how students knowledge could
be used in a realistic way. In addition to that, the Student Industrial Training Program
also makes one understand the formal and informal relationships in an industrial
the exposure to practice and apply the acquired knowledge hands-on in the working
introduction to the ways of industry and developing talent and attitudes, so that one
majoring so that the students can relate to and widen the skills that have been learnt
while being in university. On the other hand, the Student Industrial Training Program
also exposes the students to the real career world and accustoms them to an
throughout this training. Besides, students can also gain experience to select the
optimal solution in handling a situation. During industrial training students can learn
the acceptance safety practices in the industry. Students can also develop a sense of
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(SOCSO) was formed under the Employees' Social Security Act 1969 as a
schemes, namely the Employment Injury Scheme and the Invalidity Schemes.
The main functions to administer, execute and enforce the Employees Social
Security Act 1969 and the Employees Social Security (General) 1971
other hand, provides 24 hours coverage against invalidity or death due to any
contingency.
1958, soon after Malaysia gained its independence. At the same time, the
results. The study by A.N. Ambo through the ILO provided the basis for the
passed by the Parliament of Malaysia in April 1969 and named the Employees'
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economy. An expert on social science from India, A.M. Ambo conducted the
January 1985, SOCSO have changed into Statutory Body and on 1 st January
1992, SOCSO have implement by was removed from the New Government
introduced. For today, YB Dato Sri Richard Riot Anak Jaem, Minister of
Human Resources as the leader that have given mandate to leads the Ministry
society in line with the National Development Policy and Vision 2020.
towards 2020.
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occupational safety and health that will ultimately improve the Employees
social wellbeing.
(SOCSO)
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becomes the main bridge for the SOCSO to strengthen the relation from all level,
is head by the Executive Officer, Mr. Zan Mohamad Jusoh and Mr. Mohd Hafizuddin
Hasrul Hisyam, the clerk officer of SOCSO from Customers Services Unit was
undertaken by staff here. For me, as practical student, my supervisor Mr. Zan
Mohamad Jusoh, does not give a work beyond my ability. Most of work involved by
record the data on the computer system. Just like for my first task, I have to make a
counter. Before that, I have to make a study on SOCSO in the books given by Mr. Zan
Mohamad Jusoh. Mr. Zan Mohamad Jusoh provided a set of SOCSO Types of Form,
SOCSO and mini directory is all about the person that we have to protect such as
employees that workers persons who make the contributions with SOCSO it is to
Organisation.
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Other than that, my daily duties as a practical student were to help the
Attending a meeting, event and helping in assist the high level officer
one of my tasks to do here. These entire task has been afford by all of
task for other staff when I have got nothing to do after that.
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that a culture of occupational safety and health for all its employees, customers and
general public who deal with SOCSO is observed and adhered to.
use of SOCSO ICT assets. It is understood that visitors and third party usage of the
ICT assets signifies that the users have read, understood and agree to the guidelines
and conditions set by SOCSO. The policy explains that all users have
responsibilities and roles in the protection and proper usage of the SOCSO ICT
assets.
improvement efforts.
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such as Industrial accidents while carrying out their duties. Next, accidents while
travelling likes on a route between his place of residence or stay and his place of
work, on a journey made for any reason which is directly connected to his
employment, and on a journey between his place of work and the place where he
takes his meal during any authorized recess but an accident that occurs during
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any interruption or deviation shall not be deemed to arise out of and in the course
of his employment.
Besides that, accident during emergency for example an accident happening
and it occurs while assisting, rescuing or protecting other people from disaster or
in the Fifth Schedule of Employees Social Security Act 1969. Example the loss
etcetera.
On the other hand, reporting of accident the accident or Occupational
Disease Reports should be lodged with the following documents such as Form 34
attendance record or punch card for the month of accident that is verified by the
record or punch card and for commuting accidents or outside of the employer's
premises, includes also original police report and together with sketch of map that
claim form and other relevant documents to SOCSO within 48 hours upon
scheme also has the benefits under it which are medical benefit, temporary
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from invalidity or death due to any cause and not related to his
insured person or dependants must fulfil the following conditions, first the
qualifying age conditions. Before 1st January 2013 the maximum age limit
to start contributing for the Invalidity Scheme is before the age of 50 years
and maximum age limit for entitlement in order to receive the invalidity or
survivors pension is before attaining the age of 55. After 1st January 2013,
the maximum age limit to start contributing for the Invalidity Scheme is
before the age of 55 years and the maximum age limit for entitlement in
age of 60.
deemed to have fulfilled the qualifying period for full contribution if their
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monthly contribution has been paid for at least 24 months within a period
contribution has been paid for not less than 2/3 of the complete months
comprised between the dates when contribution first become payable and
the Invalidity Notice/ month of his death are received by SOCSO. Insured
Person is entitled to receive full pension rate between 50% to 65% of the
per month it is effective from 1st January 2012 and a maximum pension of
their monthly contribution has been paid for not less than 1/3 of the
become payable and the Invalidity Notice or month of his death is received
of RM 475 per month it is effective from 1st January 2012. For the last
monthly contributions that has been paid within that period must be at least
24 months.
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of January 2007 for insured person suffering from employment injury or claiming
of injuries or disabilities.
provided to insured person with injuries or diseases to ensure an early and safe
return to work. The program requires careful planning and coordination with
appropriate health care service providers to achieve the rehabilitation goal where
the processes involved are facilitated by a case manager who manages the
Besides that, Return to Work objective are to assist insured person with
injuries or disease to return to work in a safe and fast manner, to carry out
with disabilities, to reduce and minimize the potential of repetitive accidents at the
with injuries or diseases and enable a safe and fast return to work and increasing
at the work place and also to reduce training and hiring costs of temporary
work faster and increase their productivity and to provide work modification
their physical and mental ability and to prevent low self-esteem caused by the
orthotic, prosthetic, implants and so forth, based on the prescription given by the
treating doctors or specialists and promotes speedy recovery and reduces the
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For the referral process, the first step of the disability management process
starts with the referral processes whereby cases will be referred from various
sources including SOCSOs medical board / appellate board and the special
appellate medical board, doctors and employers following which these cases will
be screened by the case managers if the following criteria are met that insured
insured person who has applied for permanent disablement benefits and has been
referred for the return to work program by the medical board. Insured person aged
below 50 and has been certified not invalid and has been referred for the return to
work program by the medical board insured person aged below 40 who has been
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Insured Persons who are 40 years of age and above and actively contributing. The
objectives of this programme are to identify high risk groups of employees with
vouchers will be distributed to all eligible Insured Persons through their respective
employers.
The Insured Persons will be able to go to any participating clinics or
Government hospitals for screening. Amongst the screening facilities provided are
physical examination, blood test, mammogram, Pap smear, report analysis, and
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Figure 1.4: Diagram about the Social Security Protection Scheme in SOCSO
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Chapter Two
2.0 Case Study: Identification of SOCSO System, Problem, and Suggestions of then The
Solution.
2.1 Introduction
Beginning at 1st September 2016 until 31th December 2016, practical student have go
through Industry Training at Social Security Organisation (SOCSO) in Kota Bharu and
have been part in 4 department in that organisation which are Enforcement Department,
and also customer Services Counter Department. All those department have their own
functions and specific roles to smooth the organisations operations. Every trainer have
gave the chance and expose about the duty or work scope also working field for every
The exposure of this working scope it is very helps the trainer to gain some useful
new knowledge, experience and benefits also to us. Along the industry practical training
period around all department in SOCSO, the trainer have gain some new knowledge
and also learn about systems that have been use in all department and trainer also
already have make some analysis for every systems for improve and make some
suggestions to decrease the problem that have faces during using those applications
systems.
1. PINTAR System
2. E-Pemulihan System
3. Punch Card System
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PINTAR System it is the one system that have use the internet which is this
for employees and to register for new company as well as also to register the
employer and the employee. To use this PINTAR system, just only the SOCSO staffs
can excess by log in it and using the password and words name that already state to
them.
SOCSO Staffs who have the password and words name can excess the web
site or that system. For log in that system, SOCSO staffs need to inserts theirs own
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password and words name, for the purposes for easier the organization to excess the
system to register employers and employees, for check the contribution for the
employees, for make the payment of contributions, and to check the total of
employees contributions.
In addition, for the example if have the employers want to register their
company at SOCSO, employers need to fill in the form and put together the needs
document in complete. Next, SOCSO staffs will receive those form and will register
that through the PINTAR System. All the information in the form which are Form 1
and Form 2 will be scan and then upload to the PINTAR System. After all the process
key in the information done, then SOCSO staffs will be excess for log out from the
system.
2.2.1 Problem
Among the problem that have been identify in this system which is the
employers hard to check the contributions for their new employee. So that, if
employers need to make the reference which are their employee already make the
contributions in SOCSO or not yet, this will easier for employers in the process of
Second problem have been identify, it is employer not afford to check the total
of interest on late payments contributions (ILPC). If, the employers have late make
the payment of contributions, SOCSO will charge the fine which is the interest on late
Next, is the problem that employee cannot to check their status especially for
the total of monthly in SOCSO contributions. If, the total of contributions in SOCSO
not fulfills the qualifications level, employees not qualify to make the any claims.
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Fourth, employers need to register the contributions for every new employees by use
2.2.2 Suggestions
Hence that, the existing of those problem the suggestions to improve the
organisation services. Among the suggestions are by create the system for employers
and employees, by serving the registration service for employers and employees
through online, serve the contributions payment service through online and also serve
to check for the total of contributions through online for the employees.
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Based on diagram 2.2, it have explains that about several steps for
improvement which is has suggest. For those process, by having the added some
improvement from those consumer aspect in online services which are employers.
Before this, users just only limits to SOCSO staffs. The register employer, will be
Next steps, is to excess by log in the system, employer can check the
contributions, interest the late payment of contributions, and register employers and
employees, and also make a payment through by online. For example, for employer
which needs to fill in all the information about their employees that have need to
register in SOCSO as like as in Form 2, which are include the employer code, number
Hence that, after all the information already fill in by complete, employer need
to check and next approve by confirm those application. When all already done sends
those application towards SOCSO by online, that application will need to sends
application and then excess to log out from the online services system.
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This E-Pemulihan system is the one of the system that have been use by
organisation to simplify for SOCSO staffs to get the files that have keep in the shelves more
easily and fast. This system are very important to make it easy for all duty staffs to detect the
position of those file whether already long time keep or just use it for urgent. Besides that,
this system also can help to give good services and fulfil the satisfaction for the customers.
For example, the receiver Invalidity Pensions or Permanent Disablement Benefit or the
representative not need to wait for too long to get the equipment thats have provided by
SOCSO. By having this system, the process of findings and getting the files become more
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Based on the above diagram, it is shows that one move system for the process in
findings and getting the files that have implement in SOCSO Kota Bharu. The beginning is
find the file for current use to get the equipment and necessity stuff things for the receiver
Invalidity Pensions (ILAT) and Permanent Disablement Benefit (HUK) at SOCSO Kota
Bharu are the customers. As usually, customers came to the SOCSO Kota Bharu for make a
claims the apparatus as likes pampers, urine bag, condom, wheelchairs, crutches, hearing
Customers or other name Insured Persons will attend and will starts get the services.
When customers already enter the waiting room and press the bell, customers will be serve as
soon as possible by the duty staffs by getting the identification card the receiver pension.
Next process which is SOCSO staffs will get the file as likes as name and identification card.
After file have been found, those SOCSO staffs will take the equipment or necessity stuff or
apparatus based on monthly taken form. Those equipment will give to the receiver or their
representative and then, they go back through main door of SOCSO Kota Bharu.
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2.3.1 Problems
After make the analysis and study the system that have implement by SOCSO
Kota Bharu, have founded that are needs to the improvement for prepare good
services towards customers. Among the problems are like the following:
Problem happen when so many customer attend to get their equipment and apparatus.
Not good in customer services from the officer effect of the situation not arrange exist
by customer.
2.3.2 Suggestions
here there are several suggestions to improve the system must be implement. Example of
because, by having the E-Pemulihan it will smoothly the customer to waiting to get the
services. Customer Services Officer also can manage to give the service as good as
provided. Besides that, it is also afford in help to increase satisfaction level of customers
and also can smoothly the process of giving the stuff and equipment towards receiver.
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waiting room, this because customer can easy to make the choice in value the services
Based on that diagram, it have shown the connection process to get the form
and stuff. First steps, it is customer or Insured Persons or their representative when
come in to the SOCSO Office while waiting, customer needs to press the bell that
have provided by waiting the SOCSO duty staffs coming and serve theirs by taking
Benefit (HUK) . Next, customer are request to wait again in the waiting room.
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In the waiting room, on behalf of SOCSO have provide some reading material
for the customer while waiting the process of taken their equipment and stuff are
smoothly. Next, that SOCSO staff will key in the number of identification card into E-
Pemulihan System to detect the position of theirs file, when that file already detected
staff will take it from the shelf that have disclosure on the computer screen. After
that, equipment and the stuff will be given to the receiver or their representative based
on the monthly taken form that have contains in that files. Duty staffs will take the
equipment and the stuffs in the specifically places and then given it to the
representatives to receiver.
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Attendance Recorded System for the SOCSO staffs is the one system that have
organization to discipline the staffs. But, sometimes this system have been misuse by
the staffs. The rules that should be follows by all the staffs during time recorder card
are used by any staffs or anybody which is do not deserve to record the attendance for
the others staff. Besides that, attendance recorder for today not just during starts and
finish the working hour but it also have use to record the time for the outside and
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Above diagram have explain about relates to attendance recorder system for
SPCSO organization in Kota Bharu. For the first steps, staffs will come to the office
because the operation hour for this organization from 8.00 a.m. until 4.45 p.m., from
Sunday until Wednesday and from 8.00 a.m. until 4.30 p.m. in Thursday only. Staffs
will coming and record their attendance as soon as arrive at working place.
After that all the staffs will starts their works as usual and for the officers
which are doing the enforcement and investigation, their work more involve the
outside activities which are visits the companies which register with SOCSO and see
the insured persons to solve their investigate about the accident case or others.
The using of the attendance recorder system are really important for them to
record in and out of their working journey as a proving there are attendance for work
on that day. After working hour at 4.45 p.m., staffs will record again to shows that
working already end for that day and return home at 4.45 p.m.
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2.4.1 Problems
After make the observation, and make some analysis the attendance record hour
system in SOCSO, Kota Bharu, trainee have find out that exist some problems as likes
as:
Problem exist when staffs not record if there are going out during working hour and
using attendance form that are write in manual method, so this will happen dishonest
and not ethics act as likes as by jot down the record hour which not right or false time.
2.4.2 Suggestions
that are several suggestions which have suggests such as to enforce the organisation
rules and take an disciplinary action, use extra attendance verifying through thumb
print system to confirm the attendance and verifying by computer system towards
SOCSO officer who want to doing the enforcement outside of the office area.
should be implement so that can increase the goodness in using of attendance recorder
of punch card system towards SOCSO officers and staffs in Kota Bharu.
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Based on the diagram above, it is a flow chart for the process to improve the
attendance recorder that have renovate. For the first steps staffs will come to the office and
then the will record the attendance by punch their card to the provided machine and next they
will use the thumb print as a second prove they are already coming to the office at punctual
After that, staffs will starts their daily works and any activities that make the
operation the SOCSO organisation as usual. For the officer who need or must doing a work
outside the office, they need to record their time in and out through time recorder machine
and must thumb print. Thumb print process will involve the computer system, so that those
system will record if any officer which are involve the outside work during office hour. In
addition, this will be easier for the counter officer when make any deal with the customer or
any officer want to deal with those involve officer. After that, when operation time are end at
4.45 p.m., all staffs will record their time out at recorder machine and thumbs up their finger
as sign working hour are over and record for working time are over and then return.
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Chapter Three
3.0 Conclusion
As conclusion, I Nor Shahira Binti Mohd Nasir want to clarify that whole all
of the SOCSO organisation is very disorder, with the daily operation very smoothly
and along I doing my industry training here SOCSO, Kota Bharu, I feel that all those
staffs and officer are really give good cooperation and this organisation is the pack
and interesting framework and also gave me the a chance for career towards general
society and also gave me various and valuable experience. By having this various type
of benefits that have serve towards all the staffs, it is very important to them
Based on the three systems that have be make analysis, it is very important for
the organisation to improve. But, it is only just a suggestions to improve the working
process for the staffs and will smoothly the daily operation. Besides that, for every
all of those departments are depends on each other in the SOCSO office management
and results of all of departments will together and cooperate to smoothly the operation
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industry training which a compulsory program for all students University Utara
Malaysia as a conditions and qualifications for graduate after finish study. But, this
That suggestion which is by added the period time for industry training from 4
months until 6 months. This is because, this time the experience is one of the
important aspect. If the period of time are long than before it will gave more time for
the students to gain their knowledge and some experience. Besides that, industry
organisation should have the conditions for offering industry training students based
on qualifications itself. For example, most of the employer needs most of the students
to go with for the industry training around 6 months at least. Hence that, hope that
University Utara Malaysia will consider this suggestion for this cost especially
this university.
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REFERENCES
Disability: Not A Tragedy Life Changing Stories After Return To Work, (2016), Social
Security Organisation (SOCSO), Jalan Ampang, Kuala Lumpur.
Social Security Protection: Employment Injury Scheme Invalidity Scheme, December 2015,
PERKESO, Jalan Ampang, Kuala Lumpur.
Social Security Principles, (2016), Retrieved on 15 November 2016, from:
http://perkeso.gov.my
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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