Rishi Kumar www.kumarrishi.

com
Associate Director Mobile: 310.961.0420 [email protected]

Experience Summary
Seasoned and Dynamic Engagement Manager/Agile Transformation Coach with 13 years of IT experience
into Client relationship, Program Management, Project Management, Product Management, Service Delivery, People
Management, Business development, transitioning and pre-sales support.
Liaison with C level executives, Senior Directors and Directors with Client Broad knowledge in the Program,
product, and project management from initiation to completion and stakeholder management.
Engagement Manager for Digital Engagement Practice and well versed in handling Digital transformation wrt
SMAC IOT. Strategist for Digital Transformation for clients using SMACIT (Social Mobile Analytics Cloud IOT).
Define Digital and transformation strategies with alignment of business strategies and priorities by bringing
digital technologies and products/services together.
Initiated and managed large complex IT program & projects for over 45 M USD following industry recognized
program/project management methodologies. Provided leadership and governance over Program Management
practice and led development and continuous improvement of IT capabilities framework.
Certified Scaled Agile Framework Program Consultant (SPC4) with experience of real time SAFe
Implementation on enterprise level.
Part of Agile Centre of Excellence did SAFe Implementation, Agile coaching (internal & external), maturity assessment
of projects, participated in Product selection in past.
Proven Conflict Management, Stake Holder Management, Negotiation and Team Management Skills with
ability to keep the team motivated and make excellent deliveries and continually raising the bar.
Leadership qualities leading Complex Programs with global teams with 90+ associates consisting of Project
managers, project Leads, Business Analysts, QAs, architects and developers.
Leadership and consulting partner strong experience with clients across the industries of Retail, Healthcare,
Insurance, Manufacturing and Banking.
Focused towards identifying and mitigating risk and dependencies across program.
Deep experience in directing and implementing agile development and transformative methodologies in
complex organizational change environments.
Extensive functional expertise into Supply Chain Management, Store systems, Payments, loyalty promotions and
customer experience areas.
Sound understanding on organization/enterprise domain layer and domains and definitions.
Devise strategies for account farming for existing and new customers with leveraging global delivery model.
Ability to Multi-task, manage multiple projects simultaneously and meet aggressive schedule with better project
planning, execution, monitoring, resource balancing and known for high-quality deliverables that meet or exceed
timeline and budgetary targets.
Well versed in PMO activities: Contract Management, Budget and Resource Allocations, Billing and Invoicing.
Successfully delivered all kind of projects like Application development and maintenance (ADM), Application
Maintenance & Support (AMS), Migration and Customer Analytics based on principles of Kanban, Agile, Scale Agile,
waterfall and iterative methods.
Managed project/teams working on Big Data Hadoop, Analytics, Mainframes, Java, Oracle, Mainframes, Mobile and
.Net Technologies.
Proven Conflict Management, Stake Holder Management and Team Management Skills with ability to keep
the team motivated and make excellent deliveries and continually raising the bar.
Managed projects/teams on Big Data Hadoop, Analytics, Java, Oracle, Mainframes, Mobile and .Net Technologies.
Holding certifications like SAFe Program Consultant (SPC 4.0), Certified Scrum Master, SAFE Practitioner, PRINCE2
and ITIL with other business and management certification.

LinkedIn - www.linkedin.com/in/contactrishi/
Page 1
 Rishi Kumar www.kumarrishi.com
Associate Director Mobile: 310.961.0420 [email protected]

Professional Experience

Virtusa Polaris Miami, FL, USA

Role: Engagement Manager Digital Solutions May'17 Current
Helping multiple customers via Digital & Agile consulting.
Provide solutions to business problems.
Manage engagements and work with leadership teams on Digital Strategy.

Cognizant Technology Solutions, Engagement Manager Miami, FL, USA

Role: Agile Transformation Coach for Florida Power & Light Sept'16 Apr17
Helping Client as Agile Transformation Coach in agile transformation journey.
Agile Coaching & Enablement
Member of Advisory board Agile Transformation Team
SAFe implementation on enterprise level.
Defining and customizing process to accommodate agile development
Agile maturity assessment

Cognizant Technology Solutions, Engagement Manager Webster, MA, USA

Role: Digital Program Manager for Mapfre Insurance Aug'16 Dec16
Part of CUBE program to set-up a new digital company for Mapfre Insurance as Verti. Accountable for successful delivery for
Mobile and Business Intelligence teams.

Resolving internal/external impediments for team.

Handled team size of 14 including developers, QA, BA and Product owner.
Present Sprint demo to all stake holders on Final Demo.
Co-ordinate with offshore for project delivery.
Identify and mitigate risk & issues, track CRs for closure.
Worked on SOWs and presales support.

Cognizant Technology Solutions, Engagement Lead Bentonville, AR, USA

Role: Agile Program manager for Walmart Aug'15 Aug16
Helping Walmart scaling up agile program in Business Continuity Planning domain with holding projects valued at 15M. Lead
program kick-offs, engagement with key stakeholders, and manage project governance. Responsible for validation of program
scope with 6 owned projects within program. Program goal to setup tier 1 applications at new data center. Handled projects
related to Sams Membership, Health & Wellness, Order Management &GRS, Item Management, Payroll and Retail Link Tier 1
Systems. Team size vary for project to project.

Key Achievements:

Credited with agile transformation for tier 1 projects and preparation of detailed roadmaps for current and future
projects.
Discovery and validation phase successfully delivered for 6 projects.
Groomed scrum masters within program.

LinkedIn - www.linkedin.com/in/contactrishi/
Page 2
 Rishi Kumar www.kumarrishi.com
Associate Director Mobile: 310.961.0420 [email protected]

Cognizant Technology Solutions Torrance, CA, USA

Role: Program Manager for Toyota Motor Sales Jan'15 Aug'15
As program manager, designed and measured strategies for new program and objectives to ensure successful migration of all
enterprise web services to a Data Power platform, which included collaboration with over 70 separate Application teams across
TMS. Set-up governance, facilitated due diligence activities, contract reviews, and program kick-offs, conflict management,
negotiations and key stakeholder meetings. Defined communication strategies and tactics and produced program status with
senior leadership.

Key Achievements:

Successfully designed whole program and got approved funding for all deployments with benefit analysis.
Validated scope of overall program and broken down 500+ web services in three bundle for deployments based on
dependencies.
Prepared integrated program plan for overall program which includes coordination with 70 Application teams plans.
Responsible for milestone tracking, MIS reporting, and forecasting.
Also played as a Business Development Manager role and represented Digital Engagement Practice from Cognizant.
Held oversight of program cost management.

Tata Consultancy Services Woonsocket, RI, USA

Role: Engagement Manager/ Senior Release Manager for CVS Health May14 Jan'15
Accountable for end to end release in Rx-Connect Portfolio which includes more than 10 projects. Managed scope for whole
release from initiation to completion, including scheduling, digital roadmaps, and estimates. Partnered with fellow Release
Managers to develop key performance indicators (KPIs) while ensuring consensus and awareness of project interdependencies.
Provided regular project updates to all key stakeholders.

Key Achievements:

Handled team of 70 associates including offshore/onshore teams.

Prepared resource forecasts, identified potential risks, and proactively ensured all phases of software development
life cycle (SDLC) met established timelines and milestones.
Analyzed project status and issued corrective actions.
Achieved 20% additional benefits with reducing leakage and service improvements.

Tata Consultancy Services Milwaukee, USA

Role: Scrum Master for Roundys Super Market Jan14 May14
Key contributor to the development of the company's point of sale (POS) and Loyalty Promotion Implementation Program,
including analysis and design of a new AMS system. Developed project plans and tracked all stages of project development and
system implementation and updated senior management on status.

Key Achievements:

Worked closely with CIO and store director and achieved appreciation on successfully delivering design phase of
program.
Prepared UAT cases for the new AMS tool, and identified all gaps and potential risks.
Also, participated in vendor management and represented Roundy's.
Vendor management - Represented Roundy's in meetings/discussion with Vendors.

LinkedIn - www.linkedin.com/in/contactrishi/
Page 3
 Rishi Kumar www.kumarrishi.com
Associate Director Mobile: 310.961.0420 [email protected]

Tata Consultancy Services Bentonville, USA

Role: Agile Project Manager/ Scrum Master for Wal-Mart May13 Jan14
SAFe Program CKP and served as the Scrum Master for implementation and managed 3 teams with 14 team members per team
dedicated to attribution optimization, data services and data discovery. Oversaw the development of attributes and KPIs and
reviewed customer analytics through leverage of Big Data (Hadoop). Managed a team of Data Scientists and coordinated efforts
with other MEP program and other key stakeholders. Levered Scale Agile methodologies to facilitate PSI/Sprint planning, Sprint
Grooming, and demonstrations.

Key Achievements:

Facilitated Scrum Ceremonies, Sprint and Release Planning, Sprint Pre planning, effective risk management, checking
the completeness of user stories as per DOD and resolving internal/external impediments.
Helped overall program towards agile maturity and mindset.
Recipient of Best Team Award for excellent performance.
Implemented SAFe at Program and Team Level.
Helped in refinement of team back log and program backlog.
Rated with Best team award.

Tata Consultancy Services Noida, India

Role: Service Delivery Manager for Sears Holding Corporation Dec11 Apr13
We have successfully won new AMS engagement with 4 portfolios and was accountable for supply chain management (Logistics,
Transportation, Merchandise, Order Management etc.) portfolio. Also, played transition manager role in period of transitioning all
applications from USA to India. Led set-up new delivery center in Noida for Sears Account. Successfully provided service delivery
for SCM teams - Logistics, Transportation, ASN-Receiving Team, Inventory etc.
Key Achievements:

Delivery & Program Governance for Operation Readiness.

Successfully completed Transition Planning & Service transition for AMS services to Offshore for Supply Chain
Management portfolio.
Maintained 90% CSI for SCM area.
Internal recruitment and resource management for Supply Chain Portfolio.
Achieved Zero incident mile stone for multiple teams under SCM.
Provided service improvement in SCM portfolio via better problem management and permanent solutions and
multimillion savings.
Cut down cost via creating cross functional competency across teams.

Tata Consultancy Services Gurgaon, India

Role: Program & Functional Analyst (At Client location) Apr11 Nov11
Gathered sound understanding of the FSDs and business aspect of the whole Rainbow Program for a UK based
investment Bank (Royal Bank of Scotland).
Given support to CDT, Stake holders and applications teams in various requirements.
Successfully performed the Logical day planning, Dashboard Management, Configuration Management, Release
Management, Conflict Management, Incident Manager Role for Program.
Led the Mini Designer Team (5 members) and taken care of internal Audit for the project.
Managed client relations with effective communication and meetings in day to day activities.
Also played role of Incident Manager on rotational basis and managing the direction and communication needed to
resolve incidents quickly and efficiently as possible.
Rated with Best Team Award.

LinkedIn - www.linkedin.com/in/contactrishi/
Page 4
 Rishi Kumar www.kumarrishi.com
Associate Director Mobile: 310.961.0420 [email protected]

Computer Science Corporation Ltd. Noida, India

Role: Project Manager for American Family Sept 10 Mar 11
Successfully led a 20 members team in up gradation of Life insurance product - Vantage to WMA for American
Family, a life insurance company of United States of America.
Fulfilled responsibility for evaluation of design and development of the project lifecycle.
Provided maintenance and Support for the Vantage product for the life insurance company Phoenix.
Successfully led costumer facing responsibilities like lead generation & relationship building.

Steria Ltd. Noida, India

Role: Project Leader & Business Analyst Jul06 Sept 10
At Client Location: Nottingham, United Kingdom ; Noida, In Apr08 Oct 09
Associated with the Client Boots the Chemist, a beauty and Pharmacy retailer and having 4000 chain stores across
United Kingdom.
End to End coordination with Client SDM, other Vendors and offshore teams for the requirements, starting from
requirement gathering to development and then to Integration Testing.
Accountable for 24*7 maintenance and support for Store Management, Marketing, Logistics, Point of Sales etc
related applications.
Responsible for Incident Management, Problem Management, Change Management, SLA Management.
Responsible for gathering the business/user requirements , preparing business/user requirements document and
estimate of cost and effort involved completing the project.
Rated twice by POB award for high billing and efforts, handling users, SIPs and managing good client relationship.

Previously self-employed and ran an incubator for long time and started an venture related to IT software development.

Company Name Duration

Virtusa Polaris May17 Current
Cognizant Technology Solutions Jan15 Apr17
Tata Consultancy Services Apr 11 Jan15
CSC Computer Science Corporation Sept 10 Apr11
Steria Ltd. Mar 06 Sept 10

Certifications
Certified Scaled Agile Framework Program Consultant (SPC 4.0).
Certified Scrum Master.
Certified Scale Agile Practitioner.
ITIL V3 certified from AXELOS Global Best Practice.
Prince2 Foundation Certified from AXELOS Global Best Practice.
Other Project Management certifications from Cognizant Academy.
PMCD certified from TCS Project Management Internal certification.
Business consulting internal certifications.
Currently preparing for Pgmp
Digital 101 Certified

LinkedIn - www.linkedin.com/in/contactrishi/
Page 5
 Rishi Kumar www.kumarrishi.com
Associate Director Mobile: 310.961.0420 [email protected]

Skills
Project Management Tool MS Project 2010; CA Clarity Tool
Operating System: OS/390, Z/OS, Windows 9X/2000/XP
Loyalty Promotion Tools Retalix LP, NCR corporations Advance Marketing Solution (AMS) Tool
Miscellaneous Tools: Jira, Leankit, Rally, IBM RTC suite, Remedy 6.3, my Service (Incident, CR and PR tracking tools), MS
Office tools

Membership
Business Relationship Management Institute (BRMI) member.

Education
Faculty of Management & Studies, University of Delhi Delhi, India
Masters of Business Administration (MBA)*
Primary Concentration: General Management & Strategy

Krishna Institute of Engineering & Technology, U.P Technical University Ghaziabad, India
Bachelor of Technology (B.Tech) in Information Technology
Major: Information Technology

Other Activities & Achievements

Received Appreciation letters for Active participation in various social and cultural events like Help Age India and CSR
(Corporate Social Responsibility).
Received appreciation letter from CEO's and CIO's for initiatives taken in Corporate Social Responsibilities.
Mentored 12 orphan kids of Udhyan Care, a non-profit organization for their future goals and helping them by giving
direction.
Active Green agent in Go green initiative.
Met Former President of India Dr. A.P.J Abdul Kalam for discussion on Future of Entrepreneurship in India .
Received twice Certificate of Participation for outstanding participation in Great Delhi run.

LinkedIn - www.linkedin.com/in/contactrishi/
Page 6