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    Amy Muchko Resume 2

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    Amy Muchko
    Amy Muchko seeks a customer service role where she can utilize her strong communication skills and 2 years of hospitality experience. She has a history of dependability, professionalism, and ensuring positive customer experiences. Amy completed a hospitality program focusing on customer care and service recovery.

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    Amy Muchko Resume 2

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    Amy Muchko
    55 views2 pages
    Amy Muchko seeks a customer service role where she can utilize her strong communication skills and 2 years of hospitality experience. She has a history of dependability, professionalism, and ensuring positive customer experiences. Amy completed a hospitality program focusing on customer care and service recovery.

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    Amy Muchko seeks a customer service role where she can utilize her strong communication skills and 2 years of hospitality experience. She has a history of dependability, professionalism, and ensuring positive customer experiences. Amy completed a hospitality program focusing on customer care and service recovery.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    55 views2 pages

    Amy Muchko Resume 2

    Uploaded by

    Amy Muchko
    Amy Muchko seeks a customer service role where she can utilize her strong communication skills and 2 years of hospitality experience. She has a history of dependability, professionalism, and ensuring positive customer experiences. Amy completed a hospitality program focusing on customer care and service recovery.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    AMY MUCHKO

    Minneapolis, MN 55417 | C: (612) 385-2146 | [email protected]

    Summary
    A conscientious and self-motivated individual with a passion for people and a community
    mindset. I communicate with empathy and authenticity that makes my work a key
    element of a successful team and to the achievement of organizational goals. In
    customer-facing situations, I exemplify my dedication to helping individuals achieve
    their best and to a positive guest experience.

    Skills
    Extensive experience working with Strong communication skills and
    diverse populations. crisis counselling roles.
    2 years of recent customer service History of dependability and
    experience in a tourism & hospitality professionalism.
    environment. Proven ability to open and close
    Recent computer training in businesses according to store
    Microsoft Office Suite able to quickly procedures.
    learn new applications.

    Experience
    Residential Housekeeping & Cleaning Services Jul 2002 to Current
    Self Employed Housekeeper Minneapolis, MN
    Operated a sole proprietorship house cleaning business serving residential
    customers in the Minneapolis metro area.
    Estimated and negotiated with prospective clients to provide regular cleaning
    services.
    Handled billing and scheduling of cleaning appointments.

    Sales Associate Sep 2015 to Current


    Travel Traders Minneapolis, MN
    Providing excellent customer service to guests of the Marriott City Center Hotel
    requiring good communication skills in order to ensure a positive customer
    experience.
    Cash handling and credit sale processing using a POS system.
    Responsible for daily close out paperwork and preparing bank deposits.
    Key holder responsible for opening and closing procedures, security, and service
    recovery.
    Serves as the first point of contact for the business to the guest.

    Photo Lab Technician / Cashier Feb 2008 to Aug 2008


    Walgreens Minneapolis, MN
    Responsible for the photo developing and service counter requiring attention to
    detail and following technical procedures.
    Delivered excellent customer service to all guests in order to ensure repeat
    business.
    Processed cash and credit transactions quickly and accurately using a POS.
    Guest Service Team Member Apr 2006 to Dec 2007
    Target Minneapolis, MN
    Provided fast fun and friendly service to clients across several departments
    including customer service, cashier, and sales floor.
    Utilized great communication skills with team and customers in order to complete
    projects and ensure a positive visit to the store.
    Served as a personal shopping assistant to guests in order to assist with locating
    and purchasing products.

    Barista Jun 1999 to Sep 2001


    Hard Times Cafe Minneapolis, MN
    Provided quality beverages to ensure a positive customer experience and ensure
    repeat business.
    Proven dependability opening and closing store and preparing bank deposits.
    Consistently met daily sales goals through upselling and consistent delivery of
    excellent customer service.

    Education and Training


    High School Diploma 1995
    Loring Nicollet Bethlehem High School Minneapolis, MN

    Customer Service & Hospitality 2017


    Dakota County Technical College Rosemount, MN
    Completing an intensive 10-week hospitality focused program in customer care,
    service recovery, and guest relations.

    Professional Development Training 2017


    Twin Cities RiSE Minneapolis, MN
    Developed skills related to professional writing, public speaking, and appropriate
    workplace communication including conflict resolution, feedback, mediation, and
    teamwork.
    Demonstrated proficiency in Microsoft Word, Outlook, Internet access,
    keyboarding.

    Volunteer Activities
    Sisters Camelot (Minneapolis)
    Picked and packed food items for the mobile food shelf. Delivered support and
    compassion for individuals with significant economic barriers.

    Mennonite Community (Minneapolis)


    Volunteered as a cook and server for the weekly community meals. Helped the
    organization to provide shelter, clothing and other support services for individuals in
    poverty.

    Love Lines (Minneapolis)


    Volunteered as a crisis counselor in a call center environment providing crisis support
    services. Also served as the first point of contact for visitors to the resource center and
    processed direct mail and other event marketing materials in an administrative
    capacity.

    American Red Cross (Minneapolis)


    Served as a Community Health Worker delivering presentations to youth on STD's and
    other health issues. Helped the organization to raise funds for disaster relief kits and the
    "Aliveness Project" serving individuals with HIV/AIDS.

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