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Introduction: Conflicts and Social Psychology1

Daniel Bar-Tal

School of Education

Tel Aviv University

Bar-Tal, D. (2011). Introduction: Conflicts and social psychology. In Bar-Tal, D. (Ed.),

Intergroup conflicts and their resolution: Social psychological perspective (pp.217-240).
New York: Psychology Press

1
I would like to express gratitude to Shai Fuxman, Nimrod Goren, Dana Guy, Dennis
Kahn, Shiri Landman, Rafi Nets-Zehngut, Amiram Raviv, Nimord Rosler, Ofer Shinar,
and Doron Tsur, who reviewed the earlier draft of the chapter and provided valuable
comments.
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Conflicts are defined as situations in which two or more parties perceive that their goals

and/or interests are in direct contradiction with one another and decide to act on the basis of

this perception. This definition suggests two conditions for eruption of the conflict:

identification of the contradiction and the decision to act on this basis. Accordingly, it is not

enough that each of the parties will identify the contradiction in goals and/or interests: In order

for a conflict to erupt, it is necessary that at least one party will decide to act upon this

contradiction and bring it into the light, at least in a verbal expression. This means that

conflicts may erupt also when in the first stage only one side perceives that its goals and/or

interests are in direct contradiction with the goals or interests of another party and decides to

act on the basis of this perception. Such a move causes the other side to note the contradiction

and act as well, leading to the surge of the conflict.

Conflicts are inseparable and significant part of human life on every level of

interaction; there are interpersonal conflicts, intra-group, intergroup, inter-organizational, intra-

societal, and interethnic as well as international conflicts and even inter-civilization conflicts -

to note the most salient ones as we move from the micro to mega conflicts (Galtung, 2004).

They take place constantly and continuously because it is unavoidable that human beings will

not have disagreements over goals, interests, values and/or beliefs. It is just simply natural that

people, as individuals and groups, who differ in aspects such as belief systems that include

aspirations, values, goals, needs, as well as in ways of socialization, cultural environments, or

political and economic systems will have conflicts over almost every tangible or non-tangible

element of desire.

In this vein it is necessary to say that not all the conflicts have negative meaning

and are negative in their nature. Conflicts are also necessary for enabling progress and
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innovation as human beings come with new ideas or inventions that contradict old

stagnated dogmas, values, habits, or practices. Conflicts also erupt to abolish various

types of immorality that human beings practice such as discrimination, injustice,

inequality, exploitation, occupation and even ethnic cleansing and genocide. Often only

through conflicts groups can achieve what they deserve according to international laws or

moral codes of the international community. This is so because very rarely groups

willingly provide to other groups with what these groups ought to have according to these

laws and codes. Many of the attempts to correct injustice are then met with strong

resistance and rejection which lead to serious conflicts. Moreover, there is need to note

that conflicts differ in their symmetrical-asymmetrical dimension on various parameters.

The two distinguished parameters refer to the military-economic-political might that the

sides in conflict have and to the level and extent of violation of moral codes that the sides

in conflict practice. On both parameters there might be differences between the rival

sides. In general, it can be said that those are not the conflicts themselves which

necessarily reflect the ugly side of the humane species, but some of their causes and some

of the ways they are managed.

Macro Level Conflicts

The present volume focuses on particular types of conflicts macro level conflicts

that involve societies and with this focus the volume will analyze mostly serious and

harsh conflicts in which society members participate. A society denotes a large, unique

and stable social system with established boundaries that differentiates it from other

societies. It consists of collective of people, who have at least some feeling of belonging,

share societal beliefs, experience solidarity, coordinate to at least some extent of activities
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and have a sense of common identity. Using Giddens' (1984) terminology, societies are

"social systems which 'stand out' in bas-relief from a background of a range of other

systemic relationships in which they are embedded. They stand out because definite

structural principles serve to produce a specifiable overall 'clustering of institutions'

across time and space" (p. 164). These social collectives endure, evolving a tradition,

culture, collective memory, belief systems, social structures and institutions (Griswold,

1994). Those are binding and integrating elements that unite differing groups into one

society (Hoebel, 1960).

Many of the macro societal conflicts involve ethnic societies. Ethnic societies or

groups refer to collectives, whose membership is determined on the basis of perceived

common past, common culture, common language and common destiny. It means that

ethnicity is based also on perception and awareness of shared characteristics, as well as

cognized differences from other groups (For example, Anderson, 1991; Barth, 1969;

Brubaker, 2004; Connor, 1994; Geertz, 1973).

The reference to the macro level conflicts indicates that they involve society

members as being part of collectives, as a result of their identification with the collective

and an emergence of the collective identity (David & Bar-Tal, 2009). This implies that in

times of a conflict, members of a society in many cases, sharing with each other feelings,

beliefs, values and norms, act in coordinated ways. That is, macro level conflicts concern

collective goals and interests such as rights, territories, self-determinations, resources,

prestige, values, ideologies and so on both tangible and non-tangible societal

commodities that individuals as members of a society value, desire, aspire, or need for

their collective entity. As a result, society members mind, care, are emotionally involved,
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and participate in conflicts as members of their collective. These conflicts also involve

individual interests and goals, but central preoccupation concerns the well-being of the

society. Moreover, society members are aware that this preoccupation is shared by other

members who also identify with the collective (Ashmore, Deaux, & McLaughlin-Volpe,

2004). With this awareness, society members do not have to experience the conflict

directly in order to feel that they are part of it. As members of a society they are exposed

to the events of the conflict via various channels of communication and societal

institutions and thus become vicarious participants of all aspects of the conflict through

the process of identification with their society.

The care and concern for the well being of the society or even direct participation

does not mean that all society members must agree with the way the conflict is managed.

Some of them may not even support the goals of the conflict. They may disagree on

various issues related to conflict and carry out debates and activities that reflect these

disagreements. These disagreements may even lead to deep schism reflecting intra-

societal conflict that may evolve at any phase of the macro inter-societal conflict.

Socio-psychological Perspective

The analysis of the macro level intergroup conflicts involves many different

perspectives such as for example historical, political, sociological, economic or cultural

ones. Each of these perspectives offers different concepts, theoretical frameworks,

models or even ways of collecting data that provide unique outlooks and emphases. Thus,

for example, the historical perspective focuses on the historiography of the outbreak of

the conflict and its continuation, attempting to describe the course of the events in most
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accurate way; or the political perspective tries to elucidate the role of political systems

and dynamics in conflicts.

However it seems to me that first of all there is a need to recognize that those

are human beings who initiate conflicts, take part in them, manage them, sometimes

peacefully resolve them and even may reconcile. Human beings perceive, evaluate,

infer and act. These human psychological behaviors 2 are integral parts of conflicts'

interactions as human beings are the only actors on the conflict stage. As noted, those

are human beings who decide to disseminate the idea about the necessity of conflicts,

to mobilize societies' members to participate in them, to socialize their children to

continue them, to carry them violently, or to reject their peaceful resolution (see the

chapter by Coutant, Stephen Worchel, and Marcelo Hanza in the present book about

eruption of conflicts).

Mobilization is a necessary condition for carrying out a successful macro level

intergroup conflict. Mobilization is an act of deliberate recruitment of society members to

be involved in the causes of the conflict. It can be seen as a kind of persuasion process

with the goal of convincing group members to support the conflict and participate in it

actively. The necessary basic precondition for mobilization is that individuals who are

society members will greatly identify with their group, in general, and specifically with

the posed conflict's goals of their society (see Simon, & Klandermans, 2001 and the

chapter by Brewer in the present book). Moreover, mobilization means not only that

individuals identify with the group and accept the goals related to conflicts, but also

approve the direction of the actions that the group takes and are ready to carry some kind

2
The term behavior is used in the most general psychological way to refer to perception,
cognition, experiencing affect and emotions and acting.
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of action themselves on behalf of the group which often involves killing the rival and at

the same time, readiness to be killed (see for example, Klandermans, 1988). This process

is carried through messages that include beliefs which are relevant, concrete, appeal to

the social identity, negate the present situation as unacceptable, note important cherished

values, are threatening and arouse strong emotions. It is clear that harsh and violent

conflicts cannot evolve and gain strength without the participation of at least some of the

group members in conflict, which is manifested by their total devotion and readiness to

sacrifice their lives (Bar-Tal & Staub, 1997).

In view of the premises stated above, the study of conflicts cannot take place

without the contribution of the field social psychology. I would say it more explicitly

social psychology provides the core knowledge that is necessary to form the

foundations for the understanding of the conflicts' dynamics and their peace

making. Socio-psychological perspective does not try to describe what was the

"real" course of the conflict, but rather to analyze what people think and feel in this

situation, as this is extremely important for the understanding of why they act in the

particular way. Krech, Crutchfield and Ballachey (1962) noted rightly years ago that

"Man acts upon his ideas, his irrational acts no less than his rational acts are guided by

what he thinks, what he believes, what he anticipates. However bizarre the behavior of

men, tribes, or nations may appear to an outsider, to the men, to the tribes, to the nations

their behavior makes sense in terms of their own world views" (p. 17).

This means that people behave in a conflict according to their psychological

repertoire which includes not only those beliefs, attitudes, emotions, and intentions

of behaviors acquired in the course of the conflict, but also according to those ones that
 8

were acquired over a long period of time in different contexts, before the conflict erupted.

Various past experiences and acquired knowledge also have determinative influence

on the manner in which a collective acts in a conflict situation. Thus the socio-

psychological approach tries to reveal these thoughts, feelings and behaviors that

are underlying the evolvement and maintenance of the conflict as well as later its

eventual resolution and reconciliation. Thus, also a possibility of peace building must

also be initiated in human minds first. This idea should then be propagated and adopted

by the same human beings who were engaged in initiating and maintaining the conflict.

Study of Conflicts in Social Psychology

In view of the above presented premises about intergroup conflicts it is not

surprising that the founding fathers of social psychology realized that their study should

be one of its main endeavors (see Deutsch, 1980). One research direction of the early

seeds of studies of conflict is summarized by Murphy, Murphy and Newcomb (1937) in

their textbook of social psychology. In this direction, empirical studies focused on

individual cooperation and competition in the framework of task performance. In another

direction, in the first half of the 20th century, the study of conflict was an integral part of

the study of prejudice, as prejudice was viewed as one of the salient indications of

intergroup conflict and violence (Cantril, 1941; Harding, Kutner, Proshansky, & Chein,

1954; Newcomb, 1950). However this state changed with time. Presently, the study of

prejudice is omitting deeper analysis of conflicts and their resolution (seeforexample,

Stephan,1985).

In the mid 20th century, when the modern social psychology evolved, the study of

conflicts was part of the main stream. Kurt Lewin believed that conflicts are inseparable
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part of human behavior and social psychologists can illuminate various aspects of this

phenomenon. The edited volume "Resolving social conflicts" (Lewin, 1948) presented

and analyzed different types of conflicts ranging from intrapersonal to intergroup using

socio-psychological conceptual framework. Based on Lewin's theory, Deutsch, one of the

pioneers of modern social psychology, began to develop a theory of cooperation and

competition, which has served as a basic conception for the study of a conflict (Deutsch,

1949a and b). During this period, the knowledge about conflicts began to crystallize and

the classical textbook by Krech and Crutchfield (1948) Theory and problems of social

psychology already devoted two chapters to conflicts: one regarding industrial conflict

and another about international tension.

The classical studies by Sherif and his colleagues about conflict and cooperation

are undoubtedly the most compelling examples of seminal contributions to the

understanding of how conflicts evolve and how they can be resolved (Sherif, 1966;

Sherif, M., Harvey, White, Hood, & Sherif, C. W., 1961). The so called "Robber Cave

experiments" provided experimental real life opportunity to observe first the formation of

two groups, then the emergence of a conflict between them and its various implications

and finally ways of resolving this conflict peacefully via setting a series of super-ordinate

goals. Approximately at the same time the paradigm of simulating conflicts as games was

imported from game theory to social psychology allowing for the use of experimental

method in the investigation of various hypotheses in intergroup conflicts and their

resolution (e.g., Deutsch, 1958; Kelley et al, 1970; Rapoport, 1960). This paradigm

enabled precise measures of outcomes, easy manipulation of various situations and strict

control of variables (Pruitt & Kimmel, 1977). The most popular paradigm was the
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Prisoners Dilemma, but with time other paradigms were invented including trucking

game by Deutsch and Krauss (1960) that allowed to study mixed motive conflicts.

The very early work by Otto Klineberg was signaling the growing preoccupation

with international conflicts by social psychologists (Klineberg, 1950). In the 1960s a

clear trend in this direction emerged in social psychology. The edited book by Herbert

Kelman (Kelman, 1965), as well as books written by Stagner (1967) and White (1970),

offered a social psychological perspective to the analysis of large scale inter-societal

conflicts, highlighting issues such as intergroup perceptions, violence, leadership, or

negotiation. The seminal contribution of Henry Tajfel on social identity also has direct

implication for intergroup conflicts, suggesting not only a crucial mechanism for group

formation and functioning, but also a determinative element that leads to intergroup

differentiation as well as to conflicts (Tajfel, 1979, 1982).

From the present perspective, it is possible to say that although the theme of

studying conflict never achieved a longstanding primary place as did the studies of

prejudice or conformity, it succeeded to establish itself as a legitimate part of the social

psychology A number of textbooks included this topic in their agenda (Myers, 1993;

Raven & Rubin, 1976; Saks, & Krupat, 1988) and a number of leading social

psychologists devoted their entire career to studying this topicsuch as Morton Deutsch,

Herbert Kelman, late Jeffrey Rubin, late Ralph White, or Dean Pruitt to name only a few

of them. With years social psychologists have played the major role in developing and

establishing peace psychology and political psychology which have been preoccupied

with the study of conflicts and peace making. In 1990 was established division 48 within

the American Psychological Association (APA) as the Society for the Study of Peace,
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Conflict and Violence. Few years later this society began to publish a journal Peace and

Conflict: Journal of Peace Psychology.

Today there is a growing interest in the social psychology of a conflict and many

of the younger generation of social psychologists concentrate on various aspects of this

area. Throughout the recent years, books, chapters and journal articles, have been

published and many papers have been presented in social psychology conferences on

various aspects of conflicts and peace making (see for example Vollhardt & Bilali, 2008).

Also several "small meetings" of the European Social Psychology Association were

organized about the social psychology of conflicts and their resolution and several issues

of Journal of Social Issues and Group Processes & Intergroup Relations were devoted to

this theme as well. A few years ago a second edition of the Handbook about Conflict

Resolution (Deutsch, Coleman, & Marcus, 2006) was published by social psychologists

and recently appeared few important collections that provided impetus to the

psychological study of conflict and peace building (e.g., de Rivera, 2009; Fitzduff &

Stout, 2006).

The present book is taking a social psychological perspective to the analysis of

conflicts. It mainly focuses on the socio-psychological foundations and dynamics of

harsh and destructive intergroup conflicts (but not only), illuminating their eruption,

management, resolution and peace making.

Destructive Conflicts

There are different types of societal conflicts, which may be classified in various

ways. One of the more meaningful classification focuses on their severity and longevity.

In fact this dimension represents the level of destructiveness of the conflicts. Different
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terms were used to describe the two opposing poles of this dimension on which it is

possible to locate the various intergroup conflictsthough they may dynamically move

on this dimension with time. I will use the concepts of tractable and intractable conflicts 3.

Thus, on the one pole of this dimension are found tractable conflicts which are over

goals of low importance and last a short period of time, during which the parties in

dispute view them as solvable and are interested to resolve them quickly through

negotiation. In addition, the involved societies avoid violence, do not mobilize society

members to support their cause, and recognize and take into account mutual interests,

goals and needs, and view their conflict as being of mixed motive nature. Some of the

conflicts between allied states such as France and Germany or Britain and USA are

examples of this type of conflicts.

On the other pole are found intractable conflicts. These conflicts are over

perceived important goals; they involve great animosity and vicious cycles of violence;

are prolonged because neither side can win and therefore are perceived as unsolvable and

self-perpetuating; at the same time both sides are not interested in compromising and

resolving them in a peaceful way; in contrast, each side mobilizes society members to

participate in them and is focusing only on own needs and goals (see also different

characterizations of intractable conflicts, Azar, 1990; Burton, 1987; Deutsch, 1985; Huth

& Russett, 1993; Kriesberg, Northrup, & Thorson, 1989; Mitchell, 1981; Mor & Maoz,

1999). The interethnic conflicts between Protestants and Catholics in Northern

Ireland, between Chechens and Russians in Chechnya, between Tamils and Singhalese

in Sri Lanka, between Turks and Kurds in Turkey, between Moslems and Hindus in
3
The term intractable became popular in recent years among social scientists (see for example,
Coleman, 2000, 2003, Lewicki, Gray, & Elliot, 2003 and www.crinfo.org)
 13

India's Kashmir and in the Middle East, between Jews and Palestinians provide or

provided in different periods prototypical examples of intractable conflicts. This type of

long-lasting, severe and violent conflicts have serious implications for the societies

involved, their individual members as well as for the whole world community.

Therefore, understanding the foundations and dynamics of intractable conflicts is of

special challenge for social scientists, including social psychologists. Perhaps not

surprising many chapters of the present book focus especially on this type of conflicts.

The present characterization of conflict's intractability is based on

Kriesberg's characteristics (Kriesberg, 1993, 1998). He suggested following four

necessary characterizing features:

1. Intractable conflicts are violent involving physical violence in which society

members are killed and wounded in either wars, small-scale military engagements or

terrorist attacks.

2. They are perceived as unsolvable because society members involved in intractable

conflict do not perceive the possibility of resolving the conflict peacefully.

3. They demand extensive investment as the engaged parties make vast material (i.e.,

military, technological, and economic) and psychological investments in order to cope

successfully with the situation.

4. They are protracted as they persist for a long time, at least a generation. Their long

duration implies that the parties in conflict have had many confrontational experiences

and as a result they have accumulated animosity and hostility

In addition to these features, Bar-Tal (1998a, 2007a) proposed to add three necessary

characteristics that further elaborate the nature of intractable conflicts.

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5. Intractable conflicts are total as they are perceived to be about essential and basic

goals, needs and/or values that are regarded as indispensable for the group's existence

and/or survival.

6. They are perceived as being of zero sum nature, without compromises and with

adherence to all the original goals. In addition, parties engaged in intractable conflict

perceive any loss suffered by the other side as their own gain, and conversely, any gains

of the other side as their own loss.

7. They are central because they occupy a central place in the lives of the individual

group members and the group as a whole. Members of the society are involved constantly

and continuously with the conflict.

To conclude this characterization, some of the above described essential features

of intractable conflict are purely psychological such as the manner the conflict is

perceived as being existential, irresolvable, and of a zero sum nature. Other features are

associated with different realms of personal and collective experiences. Even level of

violence or extent of investment in the conflict is evaluated subjectively. Only the

characteristic of longevity is absolutely an objective one. This does not mean that

evaluation of intractability is imagined. People evaluate conflicts on the basis of their

experiences and provided information and there is not doubt that conflicts differ in their

severity and thus in the clearness of the situation. Wars or high level violence provide

unequivocal basis for the evaluation of the severity of the conflict. But there are also

situations and lasting conditions that are not as clear and then society members are

dependent more on supplied information and acquired knowledge in their judgment.

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All the six features (except longevity) may evolve with time and each of them has its

own pace of development. Once all of them appear, the state of intractability begins and

each characteristic adds to this chronic and harsh reality. It is possible to assume that

violence plays a major role in characterizing the severity of the conflict and that it is

difficult to evaluate the contribution of each of the other elements to its level of

intractability. Nevertheless appearance of the six characteristics without longevity may

lead to a very severe, intense and vicious conflict with very heavy losses as the bitter

memory of War World II teaches us. The feature of longevity adds a particular element of

accumulation of hostility over a long period of time and evolvement because of the

continuing violence, which anchors the conflict in system beliefs. It also indicates the

inability to bring the conflict to an end either by force through a military victory or by a

peaceful resolution. Thus only when all the seven features emerge in their extreme form,

typical nature of intractable conflicts emerges. In reality, intractable conflicts differ in

terms of the intensity with which each of the seven features occurs. Moreover, intractable

conflicts fluctuate, as they may deescalate and then escalate again. Thus, over time each

of the seven features may vary in its intensity.

One of the most salient signs of conflict escalation takes place when a party or parties

resort to violence (see chapter by Elcheroth and Spini in the present book). In many cases

the use of violence is perceived as necessary part to achieve the goals either by one or

both sides to the conflict (Brubaker, & Laitin, 1998; Opotow, 2006). In conflicts that are

over existential goals related to the social identity of the group and which are viewed as

of zero sum nature, the use of violence is almost inevitable as the contentions are of such

a large scale that very rarely they are satisfied with good will when they emerge. Violence
 16

also erupts often in conflicts in which one party is not recognized as a legitimate side to

contentions, when there is a great disparity of power and when one side believes that it

can ignore the demands of the other side and then the other side feels the need to

demonstrate its determination; when there are no institutionalized ways to deal with the

grievances, and/or when a party believes that using violence is the best way to achieve its

goals.

In most of the cases the beginning of violence by one side immediately evokes violent

response from the other side to the conflict. From this point onwards the acts of violence

become a part of the conflict and the meaning of initiation and retribution for specific

acts is lost. Once the violence erupts it immediately changes the nature of the conflict

because it involves harm to society members. Physical violence includes all forms of

harm inflicted on human beings beginning with destruction, injuring through torturing,

raping, murdering, and can at times leads up to mass killing, ethnic cleansing and even

genocide. Physical harm is usually accompanied by symbolic violence such as

humiliation or discrimination. The harm is often not only inflicted on military forces but

also on civilians (see the chapter by Kruglanski, Sharvit and Fishman about terrorism in

the present book). The harm violates codes of moral behavior, involves group members,

gives rise to a sense of collective victimhood, arouses strong emotional reactions, leads to

delegitimization of the rival and eventually escalates the conflict (Bar-Tal, 2003). Also,

particularly important in the context of interethnic conflict is the fact that although

individuals perform violent acts, the violence is initiated and carried out within the social

system. That is, the societal-political system provides the rationales and the justifications
 17

for the violence, mobilizes group members to carry it out, trains individuals to perform

violent acts and then glorifies the violent acts and those who perform them.

As noted before, parties involved in intractable conflict cannot win and do not

perceive a possibility of resolving it peacefully, instead they continue the confrontation

for many decades until intractability is eventually overturned, that is, either one side wins

eventually, or both sides finally decide to resolve it peacefully. In any event in interethnic

conflicts it is very difficult to win it militarily and therefore they continue through

decades and centuries until sometimes both sides turn to peaceful resolution (Sandole,

Byrne, Sandole-Staroste, Senehi, 2009; Worchel, 1999). Even when one side conquers

the territory and even when establishes a cooperative regime to own wishes, the conflict

may erupt again until the basic needs and goals of the conquered group are satisfied (see

for example the conflicts in Chechnya, Rwanda, Middle East or Sri Lanka). In a few

cases interethnic conflicts ended with ethnic cleansing or even a genocide (for example

the case of Aborigines in Australia). Of crucial importance for the continuation of

intractable conflict and lack of its peaceful resolution are the shared beliefs of the

rival societies members suggesting- that they have the human and material

resources to continue the conflict, that their goals are sacred and therefore cannot be

compromised, that the other side cannot be trusted and/or that time is on their side

which means to them that they can improve their situation with time, and may even

win the conflict. When even one of these beliefs is hegemonic it greatly inhibits an

achievement of peaceful settlement of the conflict.

Conceptual Framework
My own academic work of the last 25 years focuses entirely on the study of conflicts,

their resolution, and also in general on peace building. Specifically, I focused on the
 18

development of conceptual framework that elaborates the process and the contents of the

repertoire that maintains prototypic intractable conflicts. On the basis of this conceptual

framework I later developed a conception for analyzing peace building and

reconciliation. This line of thoughts served as a scheme for the planning and organization

of the present edited book. It provided the rational for the holistic, coherent and

systematic structure of the chapters and therefore will be described in details.

Challenges of Intractable Conflicts

On the basis of the previously described characteristics of intractable conflicts, it is

assumed that this type of conflicts inflict severe negative experiences such as threat,

stress, pain, exhaustion, grief, traumas, misery, hardship, and cost, both in human and

material terms on the involved in them societies (see for example, Cairns, 1996; de Jong,

2002; Robben, & Suarez, 2000). This situation is chronic, as it persists for a long time.

Thus, members must adapt to the conditions in both, their individual and collective lives

(see for example, Hobfoll, & deVries, 1995; Shalev, Yehuda, & McFarlane, 2000). I

would like to suggest that from a psychological perspective, in order to adapt to the harsh

conditions of the intractable conflict three basic challenges must be met (Bar-Tal, 2007a

and b, forthcoming; Bar-Tal & Salomon, 2006).

First, it is necessary to develop ways to satisfy needs that are usually deprived during

intractable conflicts, like, for example, psychological needs of knowing, mastery over the

destiny, safety, positive identity, and so on (Burton, 1990; Staub, 2003; Tajfel, 1982).

Second, it is necessary to learn to cope with the chronic stress, fears, and other negative

psychological phenomena that accompany intractable conflict situations. Third,

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adaptation to the conflict requires development of psychological conditions that will be

conducive to successfully withstanding the rival group, that is, to attempts to win the

conflict or, at least, not to lose it.

Thus my primary proposition is that to meet the above described challenges, societies

in intractable conflict develop a specific socio-psychological repertoire that includes

shared beliefs, attitudes, motivations and emotions 4 (see the chapter by Fisher and

Kelman in the present book). It eventually turns into a socio-psychological

infrastructure, which means that the shared repertoire gradually crystallizes into a

well organized system of societal beliefs 5, attitudes and emotions and penetrates into

institutions and communication channels' of the society. As this socio-psychological

infrastructure plays a determinative role in intractable conflict, it will now be described

and analyzed, especially referring to its adaptive roles in meeting the psychological

challenges that have to be met in the context of intractable conflict.

Socio-psychological Infrastructure in Intractable Conflicts

My suggestion is that the socio-psychological infrastructure in intractable conflict

consists of three elements: collective memories (see the chapter by Paez and Liu in the

present book), ethos of conflicts and collective emotional orientation (see the chapter by

Halperin, Sharvit and Gross in the present book). These elements have mutual

interrelations and maintain each other, as well as mutually effect the development of each

of them, yet there is a merit in analyzing them separately.

4
This idea is based on conceptual and empirical literature which suggests that successful coping
with threatening and stressful conditions requires construction of a meaningful world view (e.g.,
Antonovsky, 1987; Frankl, 1963; Janoff-Bulman, 1992; Taylor, 1983)
5
Societal beliefs are cognitions shared by society members on topics and issues that are of special
concern for their society and contribute to their sense of uniqueness (Bar-Tal, 2000).
 20

Collective Memory of Conflict. Collective memory is defined as representations of

the past remembered by society members as the history of the conflict (Kansteiner, 2002).

It presents a coherent and meaningful socially constructed narrative that has some basis

in actual events (Cairns, & Roe, 2003; Halbwachs, 1992; Liu & Hilton, 2005), but is

biased, selective and distorted in ways that meets the present needs of the society. During

the conflict, collective memory focuses on at least four of the following themes: First, it

justifies the outbreak of the conflict and the course of its development. Second, it presents

own society in a positive light (e.g., Baumeister, & Gastings, 1997). Third, it describes

the rival society in delegitimizing ways (Bar-Tal, 1990, Oren & Bar-Tal, 2007). Fourth, it

portrays own society as the victim of the opponent (Bar-Tal, Chernyak-Hai, Schori, &

Gundar, 2009; Mack, 1990; Volkan, 1997). All these themes appear in the description of

the history of the conflict .

It follows that opposing groups in a conflict will often entertain contradictory and

selective historical collective memories of the same events. By selectively including, or

excluding, certain historical events and processes from the collective memory and by

characterizing positively the ingroup and very negatively the outgourp, a group views

itself and its historical experiences in unique and exclusive ways (Baumeister, &

Gastings, 1997; Irwin-Zarecka, 1994). Collective memory provides a black and white

picture, which enables parsimonious, fast, unequivocal, and simple understanding of the

"history" of the conflict.

Ethos of conflict. During prolonged intractable conflict, in addition to the narrative

of collective memory, societies involved develop also a particular ethos ethos of

conflict (Bar-Tal, 1998, 2000a). Ethos is defined as the configuration of shared central
 21

societal beliefs that provide a particular dominant orientation to a society at present and

for the future (Bar-Tal, 2000a). Ethos of conflict which evolves through the long years of

confrontations supplies the epistemic basis for the hegemonic orientation of the society,

provides a clear picture of the conflict, its goals, its conditions, requirements, images of

the own group and of the rival. It indicates the direction and goals for individual and

societal behavior, gives meaning to the societal life, imparts legitimacy to the social

system, and explains and justifies leaders decisions.

It is proposed that ethos of conflict consists of eight themes of societal beliefs (Bar-

Tal, 1998, 2007a and b; Rouhana & Bar-Tal, 1998) 6. It includes: Societal beliefs about the

justness of own goals, which outline the goals in conflict, indicate their crucial

importance and provide their justifications and rationales. Societal beliefs about security

refer to the importance of personal safety and national survival, and outline the conditions

for their achievement. Societal beliefs of positive collective self image concern the

ethnocentric tendency to attribute positive traits, values and behavior to own society.

Societal beliefs of own victimization concern collective self-presentation as a victim.

Societal beliefs of delegitimizing the opponent concern beliefs which deny the

adversary's humanity. Societal beliefs of patriotism generate attachment to the country

and society, by propagating loyalty, love, care and sacrifice. Societal beliefs of unity refer

to the importance of ignoring internal conflicts and disagreements during intractable

conflict in order to unite the forces in the face of the external threat. Finally, societal

beliefs of peace refer to peace in general and amorphic terms as the ultimate desire of the

society.
6
The proposed eight themes of the ethos were found in the public opinions of the Israeli Jewish
society between 1967-2000 and served as their organizing scheme (Oren, 2005). They also were found to
be central motifs in the Israeli school textbooks (Bar-Tal, 1998a, b). Finally, recently they were extensively
analyzed as providing foundations for the culture of conflict in the Israeli society (Bar-Tal, 2007b).
 22

Ethos of conflict together with the collective memory constitute the ideological

epistemic basis of the conflict and complement each other with similar contents. But

while the collective memory provides the narrative of the history of the conflict, ethos of

conflict enlightens the present and future orientation of the society. In addition to the

epistemiccognitive basis which is constructed with societal beliefs, the socio-

psychological infrastructure includes collective emotional orientation.

Collective Emotional Orientation. Societies may develop characteristic

collective emotional orientations, with an emphasis on one, or a number of particular

emotions (Bar-Tal, Halperin & de Rivera, 2007; Barbalet, 1998; Kemper, 1990; Mackie,

& Smith, 2002)7. Societies involved in intractable conflict, I would argue, tend to be

dominated by a number of collective emotional orientations. The most notable is the

collective orientation of fear, but in addition, they may be dominated by hatred,

humiliation and anger, as well as guilt, shame or pride (see also for example, Bar-Tal,

2001; Halperin, 2008; Petersen, 2002; Scheff, 1994).

Functions. As indicated, the above described infrastructure of collective memory,

ethos of conflict and emotional collective emotional orientations fulfills important

functions in meeting the delineated challenges that are facing societies engaged in

intractable conflicts. This is especially observable when the conflict is in its climax and

no signs of possible peace process appear (e. g., Burton, 1990; Staub & Bar-Tal, 2003).

First, it provides a meaningful and coherent picture of the conflict to society members

(Antonovsky, 1987; Frankl, 1963; Janoff-Bulman, 1992; Taylor, 1983). Second, it serves

7
Collective emotional orientation refers to the characterizing tendency of a society to express a
particular emotion. That it, the emotion and the beliefs that evoke a particular emotion are widely shared by
society members and appear frequently in the society's public discourse, cultural products, and educational
materials (Bar-Tal, 2001).
 23

to justify the acts of the ingroup towards the enemy, including violence and destruction

(see for example, Apter, 1997; Jost & Major, 2001). Third, it prepares the society

members to be ready for threatening and violent acts of the enemy, as well as for difficult

life conditions (e.g., Antonovsky, 1987; Lazarus & Folkman, 1984). Fourth, it has the

function of motivating for solidarity, mobilization and action (Bar-Tal & Staub, 1997).

Finally, it creates a sense of differentiation and superiority (Sandole, 1999; Sidanius &

Pratto, 1999).

Consequences. The socio-psychological infrastructure, which evolves in the context

of intractable conflict and is characterized with the above described features, has serious

consequences. The societal beliefs of the infrastructure often are rigid and turn into a kind

of ideological conflict supporting beliefs (see the chapter by Krochik and Jost in the

present book). The socio-psychological infrastructure with these beliefs and the emotions

affects the way information is handled through selective, biasing and distorting way,

serving as a barrier to peaceful resolution of the conflict (see the chapter by Bar-Tal and

Halperin in the present book). Specifically, on the psychological level, socio-

psychological infrastructure affects the way incoming information is anticipated,

selectively attended to, encoded, interpreted, recalled and acted upon (Bar-Tal & Geva,

1986). It becomes a prism through which society members construe their reality, collect

new information, interpret their experiences and then make decisions about their course

of action. That is to say, socio-psychological infrastructure tends to "close minds" and

stimulate tunnel vision which excludes incongruent information and alternative

approaches to the conflict (Jervis, 1976; Vertzberger, 1990; White, 1970). It is proposed

that on the basis of the socio-psychological infrastructure the involved societies form a
 24

stable view of the violent intractable conflict, while the continuous stream of negative

information and experiences validate and reinforce it. This negative repertoire is thus

individually stored, frozen and continuously accessible. We can say that those are not the

disagreements themselves over the goals that are crucial in any analysis of intergroup

conflicts but the social psychological repertoire that includes hostility, hatred, fear ,

resentment, anger , delegitimization, mistrust and more that leads to tragic consequences.

Obviously society members differ in the extensity and intensity of sharing the

described infrastructure. It depends on various factors such as the level of the perceived

threat to the society, unity of goals, strong leadership, availability of communication

channels for mobilization, held collective memory about past dangers and so on. In some

societies a hegemonic consensual repertoire of conflict develops, while in other there

may be serious disagreements and schism about conflict goals and about other themes

related to the conflict. Also, the extensity and intensity of sharing the infrastructure

changes through the time of conflict. Societies may begin the conflict with consensual

agreement which later may dissipate and lead to schism in the society and also conflicts

may begin with a disagreement but later with the appearance of a real threat society

members may rally under the patriotic umbrella of unity.

Evolvement of Culture of Conflict

In view of the above described processes societies that live under prolonged

experiences of intractable conflict with the dominant socio-psychological infrastructure

evolve a Culture of Conflict (Bar-Tal, in press). A Culture of Conflict develops when

societies saliently integrate into their culture tangible and intangible symbols of conflict

which are created to communicate a particular meaning about the prolonged and
 25

continuous experiences of living in the context of conflict (Geertz, 1973; Ross, 1998).

These symbols of conflict become hegemonic elements in the culture of societies

involved in intractable conflict: They provide a dominant meaning about the present

reality, about the past, and about future goals, and serve as guides for practice- all as a

reflection of the conflict. Moreover, with time, the beliefs of collective memory and ethos

of conflict serve as content's basis for the formation of social identity of both societies

(Ashmore, Jussim, & Wilder, 2001; Cash; 1996; Oren, Bar-Tal, & David, 2004 Ross,

2001; Worchel, 1999see also the chapter by Brewer in the present book).

Culture of conflict indicates that the socio-psychological infrastructure goes

beyond the institutions and communication channels' of the society to become part of the

stable political, societal, cultural and educational context in which society members live

and thus turns dominant repertoire (Ross, 1993). In essence, culture of conflict

encompasses all the domains of individual and collective life (Kimmel, 2006).

Specifically, the repertoire of culture of conflict is not only widely shared by society

members but also appears to be dominant in public discourse via societal channels of

mass communication. Moreover, it is often used for justification and explanation of

decisions, policies and courses of actions taken by the leaders. In addition socio-

psychological infrastructure is expressed in cultural products such as literary books, TV

programs, films, theatres plays, visual arts, monuments, and other products. It is also

expressed in institutional ceremonies, commemorations, memorials and so on. Finally the

socio-psychological infrastructure appears in the school textbooks, is used by teachers

and appears prominently even in higher education. The latter building block is of special

importance because the beliefs presented in the educational textbooks reach all of the
 26

younger generation (see Bar-Tal, 2007b for an extensive analysis of the Israeli Jewish

society as an example). Culture of conflict implies, on the one hand, that the repertoire of

conflict is widely disseminated, imparting its hegemonic views and, on the other hand, it

reflects the reality as viewed by the society.

Obstacles to Resolve Conflicts Peacefully

In effect, culture of conflict with the described particular repertoire that emerges in

times of conflict serves as a major factor for the continuation of the conflict and a barrier

for resolving it; in fact it is part of the vicious cycle of the intractable conflict.

Considering that this process occurs simultaneously to the two parties in the conflict

(what is called a mirror image), it is obvious how the vicious cycle of violence operates

(Sandole, 1999). As the conflict evolves, each of the opponents develops the described

culture of conflict with the repertoire, which initially fulfills important functional roles,

on both the individual and collective levels. With time, however, this repertoire comes to

serve as the major motivating, justifying and rationalizing factor of the conflict. Any

negative actions taken by each side towards the rival then serve as information validating

the existing negative socio-psychological repertoire and in turn magnify the motivation

and readiness to engage in conflict. With the tuning towards the evilness of the rival, the

behaviors of each side confirm the held negative socio-psychological repertoire and

justify harming the opponent. Both societies practice moral disengagement, moral

entitlement and self focusing, blocking any empathy, accountability and responsibility

towards the suffering of the rival and the performed perpetration by own group. In this
 27

situation it is extremely difficult to change the minds of the involved society members to

resolve the conflict peacefully8.

Observation of the serious, harsh and violent conflicts indicates that it is much easier

to mobilize society members to participate in them than to persuade them to embark on

the road of peace making. Society members can be mobilized with much enthusiasm to

support even violent conflicts, in which many human lives are lost, within days- but it

takes years to persuade them to stop the bloodshed and suffering in order to settle the

conflict via negotiation that requires compromises.

There are several reasons for this asymmetry. At least few of the reasons that are

somewhat related will be noted now.

1. Evolutionary psychology tells that human beings are more tuned to threats than to

peaceful signs (Bigelow, 1969; Ross, 1991; van der Dennen, & Falger, 1990). The

instinct for survival in times of threat is strong and very basic (Duntley, 2005). People do

not take risks and therefore cope with perceived threats with speed and determination in

order to avert possible harm (Riek, Mania,& Gaertner, 2006; Stephan & Renfro, 2002).

This tendency reflects adaptive behavior since negative information, especially related to

threats, may require immediate functional reactions to the new situation (Fox, 1992; Gil-

White, 2001), including aggression (Eibl-Eibesfeldt, 1979).

2. High fear, which dominates society members engaged in intractable conflict,

usually overcomes hope because is processed unconsciously and evokes simple feelings,

8
It should be noted that intergroup conflicts of a macro scale are not necessarily symmetrical on
various dimensions. Of special importance for the understanding asymmetrical conflicts is the level of
military-economic power. Such an asymmetry has a great influence on the way the conflict is managed.
These asymmetries have to be taken into consideration in the analysis of conflicts. Nevertheless the present
conception and many of the chapters focus on the psychological forces that operate independently of the
asymmetry, though it is well recognized that the asymmetry has an effect also on socio-psychological
processes and dynamics (see for example, Aggestam, 2002; Rouhana, 2004; Rouhana & Fiske, 1995).
 28

while hope needed for peace is always based on conscious piecemeal cognitive activity

(Lake & Rothchild, 1998; Petersen, 2002). In addition, whereas fear is activated

automatically, without effort and cognitive control, hope always relies on thinking and

requires various intellectual skills (Jarymowicz & Bar-Tal, 2006). On the behavioral

level, fear may lead to defensive and/or aggressive behaviors, often already used in the

past as it is based on memorized patterns of reactions (Eibl-Eibesfeldt & Sutterlin, 1990),

while hope requires conceiving new behaviors to achieve the desired, positively valued

goal and attempts to realize it (Snyder, 2000). In this human programming people are

guided by high fear which inhibits a rise and development of hope that is one of the

conditions for driving society members towards peace making.

3. Negative information about potential harm has more weight than positive

information about peace opportunities. This proposition is based on considerable

evidence in psychology to the effect that negative events and information tend to be more

closely attended and better remembered and that they strongly impact evaluation,

judgment and action tendencies (see reviews by Cacioppo & Berntson, 1994;

Christianson, 1992; Lau, 1982; Peeters & Czapinski, 1990 and studies by Ito, Larsen,

Smith, & Cacioppo, 1998; Wagenaar & Groeneweg, 1990). This negativity bias is an

inherent characteristic of the negative motivational system, which operates automatically

at the evaluative-categorization stage. It is also structured to respond more intensely than

the positive motivational system to comparable levels of motivational activation

(Cacioppo and Gardner, 1999).

4. Finally, social psychological theory of terror management (Pyszczynski,

Greenberg, & Solomon, 1997; Solomon, Greenberg, & Pyszczynski, 1991) proposes that
 29

innate anxiety of annihilation, combined with the human knowledge of inevitable death,

creates an ever-present potential for terror. One of terror management theorys central

propositions, strongly supported by research (see review in Greenberg, Solomon, &

Pyszczynski, 1997), is that conditions in which mortality is made salient, which

characterize many negative threatening contexts, arouse the potential for terror and the

immediate need to protect against it. In other words conditions of heightened mortality

salience lead to a desire to bolster beliefs in the need to defend and select behaviors that

uphold those beliefs, as well as a readiness to reject and even annihilate outsiders who are

viewed as threatening the society.

Once collectives rally to engage in conflict and then continue it for a long period of

time, additional reasons may explain the dogmatic adherence of the society members to

repertoire that maintains conflict and is resistant to alternative information. At least

several reasons that of them are related explain this tendency.

1. Intractable conflicts often concern protected values that needed to be compromised

in order to reach a peace agreement. Protected (or sacred) values are perceived by

members of societies involved in conflicts as fundamental for defining their identities,

world views and ideologies, and thus they become protected against any trade-offs or

compromise (Baron & Spranca, 1997; Fiske & Tetlock, 1997). Giving up on these values

implies for them moral bankruptcy, and even the thought about their compromise

stimulates a strong psychological response in the form of moral outrage (Tetlock, 2003;

Tetlock et al., 2000).

Protected (or sacred) values may be abstract (e.g., human rights, justice, etc.), or may

be symbolized in a tangible asset, such as a holy site (Skitka, 2002). In other cases, they
 30

are associated with a specific policy that is perceived as reflecting the protected value

(e.g., "building Jewish settlements in the West Bank"). Since protected values are

nonnegotiable by definition, if the core issues of an inter-group dispute are perceived by

the parties as protected values, the conflict will be stubborn and difficult to solve

(Landman, in press).

2. Intractable conflicts lead to the evolvement of culture of conflict that penetrates to

every societal institution and channel of communication (Bar-Tal, in press; Ross, 1998).

It appears for example in public discourse, cultural products, educational material and

channels of mass communication. It is very difficult to change cultures in general and

especially culture of conflict as it is well entrenched and supported by the conditions of

conflict. Dominance of this culture serves as an inhibiting environment that discourages

evolvement of alterative ideas that advance peace making.

3. Many of the intractable conflicts are viewed as being related to collective identity

(Kelman, 1999a). According to Rothman (1997), these conflicts are deeply rooted in the

underlying human needs and values that together constitute peoples social identities In

times of intractable conflict the generic features of collective identity become conducive

to the management of the societal mission (David & Bar-Tal, 2009). Also, societal beliefs

of ethos of conflict and collective memory offer contents par excellence that imbue social

identity with meaning, which maintains the conflict (Barthel, 1996; Cairns, Lewis,

Mumcu, & Waddell, 1998; Gillis, 1994; Oren, Bar-Tal, & David, 2004). The challenges

of introducing new beliefs that support peace making provide threat to the well

established foundations of the collective identity. Any change of these contents is slow

and requires an establishment of secure new foundations for the new emerging identity.
 31

4. The intractable conflicts are supported by ideological conflict supporting beliefs

that are rigid because of motivational and structural factors and serve as socio-

psychological barriers to peace making (see an examples by Bar-Tal, Halperin and Oren,

2009; Cash, 1996). Rigidity implies that they are resistant to change, being organized in a

coherent manner with little complexity and great differentiation from alternative beliefs

(Tetlock, 1989; Rokeach, 1960). The motivational force that contributes to the rigidity or

freezing is a specific closure need (see Kruglanski, 1989, 2004), which motivates society

members to view the held conflict supporting beliefs as being truthful and valid because

they fulfill for them various needs. It is thus extremely difficult to overcome these

barriers, as at least segments of society members are well entrenched in them.

5. Societies involved in intractable conflict exert great efforts to assure that society

members would adhere to the dominant conflict supporting repertoire and ignore

alternative information. In other words, the society constructs mechanisms to guarantee

that the themes of collective memory and the ethos of conflict, as well as collective

emotions, will be maintained and alternative knowledge about possibilities of peace

making will not penetrate into the social sphere and even when penetrates would be

rejected (Bar-Tal, 2008; Horowitz, 2000; Kelman, 2007). Examples of such mechanism

are control of the mass media, censorship on information, delegitimization of alternative

information and its sources, closure of archives and so on.

6. Individuals as well as collectives learn through the years of the protracted conflict

how to deal with the situations and conditions of violent confrontations and how to adapt

to it. They live with the feeling that the conflict context is meaningful, unambiguous and

predictable. Peace making requires changes of well established ways of coping and
 32

adaptation. Such changes arouse uncertainty, unpredictability and ambiguity. Thus

society members prefer to continue the known, certain and predictable instead of moving

into unknown that causes stress and threat (Mitzen, 2006).

7. Parties engaged in an intractable conflict make vast material (i.e., military,

technological, and economic) investments in order to cope successfully with the situation.

These investments include mobilization of society members, training the military,

development of military industries, acquisition of weapons and development of

supportive infrastructure in all spheres of collective life (see for example Mintz, 1983).

They eventually constitute obstacles to peace making because they provide a particular

lines of developments, rationale, organizational frameworks, human staff, budgets,

resources and systems that by their nature know only to continue the course of conflict

for which they were established. The investments then provide a rational to continue the

situation of conflict (Koistinen, 1980).

8. There is no doubt that in every intractable conflict there are segments in the

involved society that profit from the continuation of the conflict. Those are investors in

the military-industrial complex, military personnel who gain status and prestige, sectors

that profit in the conflict territories or gain other resources and so on (see for example

Zertal, & Eldar, 2007). These sectors become the agents of conflict during its

management and spoilers of the peace process when this possibility appears.

9. Societies engaged in intractable conflict suffer heavy human losses. These losses

eventually often constitute an obstacle to peace making. The ultimate sacrifice by society

members may lead often to object to any peace move that results in compromise because

the feeling is that the sacrifice was in vain as the collective gave up its goals. In a similar
 33

line, peace settlement that appears, as was possible in the past, also raises a feeling that it

was possible to avoid the sacrifice. Both views lead the families who lost their dearest to

object to needed compromises in conflict settlement (see examples in Bar-Tal, 2007b).

10. Finally leaders who lead to intractable conflicts, using coherent and well

elaborated justification, have later great difficulty to change their mind and persuade the

same audience in the need of peace making. On the individual level the leaders face a

cognitive dissonance between attitudes, beliefs and actions during the conflict and those

needed to lead a peace process (Bar-Siman-Tov, 1996). On the social level, their previous

political and ideological commitments, as well as the leaders' fears from potential

political and electoral criticism furthers enhance their tendency to avoid major changes in

policy (Janis & Mann, 1977; Auerbach, 1980). In societies engulfed by intractable

conflict the prospective dissonance may lead to loss of public support and legitimacy, and

even to perceiving the leader as a traitor (Bar-Siman-Tov, 1996; Kelman & Fisher, 2003).

Therefore, many scholars consider leadership change as a precondition for shift in policy

towards peacemaking (Licklider, 1993; Bennett, 1997; King, 1997).

In spite of the delineated list of obstacles, conflicts do not only outbreak and are

managed, but also some are resolved (see the chapter by Reykowski and Cisak in the

present book). Groups sometimes find ways to resolve the contradiction between their

goals and other group goals (Sandole, Byrne, Sandole-Staroste, & Senehi, 2009).

All this does not mean that all the conflicts are similar. On contrary, they are different,

involving parties with different level of responsibility, of justified contentions, or of used

 34

violence. But almost all of them require peace making process in order to end them 9. In

the next section, I would like to elaborate on this process.

Embarking on the Road of Peace Building

Embarking on the road of peace building begins when at least a number of society

members begin to think that the conflict should be resolved peacefully and also begin to

act to realize this idea. Once such an idea emerges and is propagated by society members,

a long process of moving the society to resolve the conflict peacefully begins. There are

various terms to describe these processes (see Galtung, 1975; Rouhana, 2004). Peace

building process can be defined as continuous exerted efforts by society members,

society's institutions, agents, channels of communications and the international

community to realize full lasting peaceful relations with the past rival within the

framework of culture of peace. Peace building thus includes all the acts that are done to

facilitate the achievement of this goal that is reflected in reconciliation (see also de rivera,

2009; Lederach, 1997). Peace making in contrast focuses only the acts towards reaching

an official settlement of the conflict which is a formal agreement between the rival sides

to end the confrontation (see Zartman, 2007). Within the process of peace making,

conflict resolution refers to the negotiation process that takes place between decision-

makers to reach its formal settlement.

In order to pave the route to the settlement of the conflict and later to the lasting

peace, a new repertoire must be formed and disseminated among society members. This

repertoire should include ideas about the need to resolve the conflict peacefully, about
9
There is hidden assumption in this chapter and other chapters that it is desirable to solve
intergroup conflicts peacefully. In general this assumption is well accepted but I do recognize that this
assumption may not apply to very few conflicts that require a complete victory in accordance to moral
standards. One such clear example is the violent conflict of the War World II because the evilness of the
Nazi regime required a full victor to stop it.
 35

personalization and legitimization of the rival, changing goals that fueled the conflict,

cessation of violence, initiating compromises, optional solutions for conflict resolution

that could be accepted by both sides, building trust and constructing beliefs that the

agreement can be implemented, developing goals about new peaceful relation with the

rival and eventually recognition in the need to reconcile and construction of new climate

which promotes the above presented new ideas about peace making and building (Bar-

Tal, 2009). These ideas have to be adopted by society members who must be mobilized

for the peace process, if it would be successful. Thus in principle there is need to move

the society from what is known, well entrenched in the minds of society members and

well practiced for many years to new ideas that portray unknown, uncertain and

unpredictable future that is dependent on the delegitimized rival. The above described

change therefore constitutes long, complex and nonlinear process that not necessarily

ends with the new peace supporting repertoire or with peaceful conflict settlement (see

the chapter by Boehnke, Schmidtke and Shani in the present book).

Peace making

According to the classic conception offered by Lewin (1947) every process of

cognitive change, in individuals and groups, requires unfreezing. Hence a precondition

for the acceptance and internalization of any alternative content about the conflict or

peace building depends on the ability to destabilize the rigid structure of the socio-

psychological repertoire about the conflict that dominates the involved societies.

This endeavor is especially challenging because in many of the conflict situations,

this process begins with a minority who needs also to have courage in order to present the

alternative ideas to society members. This minority is often viewed by the great majority
 36

of the society members at best as nave and detached from reality, but more often as

traitors, who harm the patriotic cause and hinder the group cause. Nevertheless the

emergence of this minority is not only important for the own society but also for the rival

group as well. It may ignite a similar process in the other group or reinforce it. With time,

this small minority may gain support and its persistence may serve as a basis for a

movement and a change of the context that eventually will open the possibilities to

launch an effective campaign for resolving the conflict peacefully.

Peace making requires support of formal leaders for its realization and indeed

some of the leaders may join the process of peace making in its early phase trying to

initiate conflict resolution. In most of the cases, peace making involves, on the one hand,

bottom up processes in which groups, grass roots and civil society members support the

ideas of peace building and act to disseminate them also among leaders, on the other

hand, it needs top down processes in which emerging leaders join efforts and begin to

persuade the society members in the necessity of peaceful settlement of the conflict and

begin to carry it out.

Peace making process must get also a support from the elites and institutions of

the society and eventually must be shared by at least a substantial portion of society (see

for example, Bar-Siman-Tov, 2004; Knox & Quirk, 2000; Weiner, 1998). Of special

importance is the role of mass media and other societal channels of communication and

institutions that can first buttress the formation of peace orientation, and next transmit

and disseminate the new system of beliefs among the society members. The presentation

of new beliefs which provide the goals, plans, information, images, considerations,

arguments, and justifications for peace building subscribes to the principles of persuasion.
 37

These new beliefs should form a new prism for understanding the reality and processing

new information. In any event these new alternative ideas must be spread, be legitimized

and eventually institutionalized in the society if peace making process is to succeed (see

Bar-Tal, Landman, Magal and Rosler, 2009 conception).

Unfreezing process may be facilitated in many of the cases with changes in the

context which signal to society members a need to reevaluate the held repertoire that

fueled the continuation of the conflict. Ill note a few of the possible changes. Firstly the

context may change as a result of accumulation of conflict experience like fatigue, vast

human and property losses, continuous stalemate and lack of effective governance.

Secondly it may change as a result of major events like the outbreak of a war, dramatic

peace gesture or extreme violent events. Thirdly this may happen as a consequence of

conciliatory and trust-building actions by the rival, which lead to perceived change

regarding the opponents' character, intentions and goals. Fourthly change may take place

because of internal events or processes unrelated to conflict (recession, hunger,

appearance of a new enemy) that indirectly create the motivation to reassess the centrality

and importance of the conflict. Fifthly, a third powerful party may change the context by

an intervention. This intervention can take various forms such as mediation, providing

incentives, persuasion, bombing, sending troops or even economic boycott. Sixthly,

coming to power of new leaders, who are less committed to the ideology of conflict and

thus can develop new approaches to the conflict and create a new context. In addition,

arriving of a new generation which has a different look at the conflict and its implications

may create a new context. Finally, a need to reevaluate the situation may be the result of
 38

more global geopolitical processes and events that are not directly related to the conflict

(collapse of a superpower, international climate), but may eventually affect the parties.

Obviously, embarking on the road of peace depends in fact mostly on the societies

involved in the severe and harsh conflict. A number of contributions tried to elucidate the

conditions of ripeness that may facilitate peacemaking process and reaching conflict

settlement. For example, Zartman (2000, pp. 228-229) proposed "If the (two) parties to a

conflict (a) perceive themselves to be in a hurting stalemate and (b) perceive the

possibility of a negotiated solution (a way out), the conflict is ripe for resolution (i.e., for

negotiations toward resolution to begin)". On the basis of the prospect theory (Kahneman

& Tversky, 1979), it was also proposed that societies may begin negotiations for peaceful

settlement of the conflict when society members realize that the loses resulting form the

continuation of the conflict exceed significantly the losses that a society may incur as a

consequence of the compromises and outcomes of peaceful settlement of the conflict

(Bar-Tal & Halperin, 2009). It seems that the great majority of society members are

usually mobilized to support the peace process on the basis of self utilitarian

considerations. Only a very small minority approach and weigh the situation from moral

perspective.

Eventually, conflicts may de-escalate and move towards their peaceful resolution

when society members are demobilized from supporting the goals of the conflict and are

mobilized for its peaceful resolution (Gidron, Katz, & Hasenfeld, 2002). But without

determination and persistence of peace forces which actively act, peace cannot be

achieved because it is not enough just to want peace. Almost everyone on this earth

cherishes the value of peace and wants to live under its wings. But this is not so simple
 39

peace making requires parting from far-fetching and ideal dreams, descending to concrete

steps of pragmatism and transforming the psychological repertoire that served for many

years as a compass for continuing the conflict. Even goals that are underlined by justice

and moral values have to be eventually compromised with practical considerations if

peace making process is to succeed.

This process is complex. The psychological roots of conflict are not easily

eliminated. The collective memories of the conflict and ethos of conflict are well

organized in the memory system are automatically activated when threats, real or

symbolic, are perceived. Thus, the orientation for peace needs not only to inhibit the

automatic activation of thoughts associated with conflict, but also to replace them with

new beliefs and behaviors. These new beliefs must be attended, comprehended, accepted

and practiced, before they can serve as an alternative to the automatically activated

repertoire of conflict.

This challenge meets many obstacles because although during the peace making

process the conflict may stop being intractable, it still continues to exist and still may

have violent expressions such as terror attacks on civilians, military encounters,

aggressive rhetoric, or agitation. Hostile and aggressive acts do not stop at once, but

usually continue for years, even after achieving formal agreement to settle it. When signs

of conflict still occur, this is a challenging task because not only the conflict repertoire

becomes accessible, but also these signs are used by spoilers of the peace making process

who wait for these types of events and know how to inflame the animosity, fear and

hatred. In such a situation the reaction of leaders and the media to the threatening cues is

crucial. When they frame the events in support of the conflict orientation, then peace
 40

process has very low chances to evolve. But, when in contrast, the leaders and media on

both sides explicitly condemn the acts and their perpetrators, when they minimize their

importance, reassure the public, and repeat their commitment to peace goals, then the

chances are high that the peace making process will survive and gain momentum and

reach the stage of conflict settlement.

Conflict Settlement

Ending the conflict resolution process with settlement is a turning point in the

relations between the rival parties engaged in intractable conflict. This point in most of

the cases is reached after a long process of persuading society members to support it and

mostly when the leaders decide to take the determinative decision to settle the conflict

peacefully. It refers to a political process through which the parties in conflict eliminate

the perceived incompatibility between their goals and interests and establish a new

situation of perceived compatibility (Burton, 1990; Deutsch, 1973; Fisher, 1990;

Kriesberg, 1992). It usually ends with an agreement, negotiated by the representatives of

the two opposing groups, which outlines the details of the settlement that allows viewing

the goals as not being contradictory (see for example the chapter by Pruitt in the present

book). Conflict resolution can be seen also as a psychological process, since it requires

that the negotiators will change their beliefs regarding own goals, and/or other group's

goals and/or the extent of contradiction between these two sets of goals, and/or the

conditions of the political environment, and/or the situation of the own group and/or the

situation of the adversary group (see for example, Bar-Tal, Kruglanski, & Klar, 1989;

Bercovitch, 1995; Burton, 1987, 1990; Fisher, 1990, 1997; Kelman, 1997; Kriesberg,

192; Ross, 1993; Worchel, 1999).

 41

An agreement of conflict settlement is a very important phase in the course of the

confrontational relations between the rivals. It formally indicates an end of the conflict

and specifies the terms of its settlement, which are based on uncertain and ambiguous

future benefits. In most of the cases they require to put aside dreams and aspiration in

order to accept the possible and practical present.

But it has to be clear that in order that the agreement to resolve the conflict will

contribute determinately to the peace building process and change the conflictive

relations there are a number of conditions: it has to address satisfactory the issues that

stood at the core of the conflict; it has to satisfy the basic needs and goals of both parties;

it has to address the justice within practical limitations; it has to provide observed

changes in the conditions that benefit the ex rivals; it has to create a basis for the

emergence of the new psychological repertoire that supports the peace making; it has to

signal a strategic decision that changes the nature of the relations between the rival

parties; and it has provide a foundations for new policies and new courses of actions

which strengthen the peaceful settlement of the conflict and move the involved societies

on the road of peace building.

Nevertheless peaceful settlement of the conflict does not have a unitary meaning, as

peace can take many different forms, ones is achieved. It can range from cold peace that

indicates lack of violent acts and minimal relations up to warm peace that is geared

towards major transformation of building completely new peaceful relations (see the

difference between negative and positive peace by Galtung, 1969). In any event reaching

a peaceful and satisfactory settlement of an intractable conflict with the support of the
 42

rival societies is probably one of the most impressive and significant achievements that

human beings attain.

Thus, it becomes apparent that reaching successfully conflict settlement is only the

first formal step in the peace process. Peace building does not end with peace making

(Cohr & Boehnke, 2008). Of special importance is societal process of reconciliation that

requires change of the socio-psychological repertoire of culture of conflict among society

members that fed the conflict and served as a barrier to the peace process. Moreover it

has become evident that even when the formal peaceful settlement of the conflict is

reached it may fall far short of establishing genuine peaceful relations between the former

adversaries. The repertoire that fed the conflict does not change overnight even when the

groups leaders resolve the conflict peacefully and sign a peace agreement. What is

needed is reconciliation which does not take place unintentionally, but requires also

reciprocal planned and active efforts in order to overcome many obstacles and facilitate

its solidification (see the chapter by Rouhana in the present book).

Reconciliation

Students of reconciliation in the present decade agree that it concerns the

formation or restoration of genuine peaceful relationships between societies that have

been involved in intractable conflict, after its formal resolution is achieved (Nadler,

Malloy, & Fisher, 2008). Reconciliation goes beyond the agenda of formal conflict

resolution to changing the motivations, goals, beliefs, attitudes and emotions by the great

majority of the society members regarding the conflict, the nature of the relationship

between the parties, and the parties themselves (De Soto, 1999; Kelman, 1999b;

Lederach, 1997; Nadler, 2002; Rouhana, 2004; Shonholtz, 1998; Wilmer, 1998).
 43

There is not doubt that the first condition for reconciliation is legitimization,

personalization, humanization and equalization of the rival (Bar-Tal & Teichman, 2005).

This recognition allows viewing the rival as a legitimate partner to peace and as human

entity that deserves equal humane treatment. In addition reconciliation requires viewing

the conflict as solvable and recognizing that both sides have legitimate contentions, goals

and needs and there is need to satisfy them in order to solve the conflict and then

establish peaceful relations. These basic changes open the road for the process of

reconciliation to progress.

On the general level, a number of definitional specifications have been proposed

by different writers. Thus, for example, Marrow (1999) pointed out that reconciliation is

reestablishment of friendship that can inspire sufficient trust across the traditional split

(p.132). In emphasizing trust, he asserts that the basic thrust of reconciliation is to be

sensitive to others needs, the principal question being not what they have to do, but what

we have to do to promote the reconciliation process. Lederach (1997) focused mainly on

intra-societal reconciliation and posits four elements of it which can be extended also to

inter-societal conflicts: truth, which requires open revelation of the past, including

admission, acknowledgment, and transparency; mercy, which requires acceptance,

forgiveness, compassion and healing for building new relations; justice, which requires

rectification, restitution, compensation, and social restructuring; and peace, which

underscores common future, cooperation, coordination, well being, harmony, respect,

institutionalized mechanisms for conflict resolution, and security for all the parties. This

view is similar to Long and Brecke (2003) model which suggests that reconciliation is

based on truth telling about the harm done by both parties, forgiveness which requires
 44

new view of both parties, giving up retribution and full justice and building new positive

relationship. Kriesberg (2004) added to the list regard which includes mutual recognition

of humanity and identity of the societies and security which ensures that both society are

safe from physical harm. Kelman (1999b) presented elaborated components of

reconciliation in what he calls a positive peace. In this view, reconciliation consists of

the following components: (a). solution of the conflict, which satisfies the fundamental

needs of the parties and fulfils their national aspiration; (b). mutual acceptance and

respect of the other groups life and welfare; (c). development of sense of security and

dignity for each group; (d). establishment of patterns of cooperative interactions in

different spheres; and (e). institutionalization of conflict resolution mechanisms (see also

Bar-Siman-Tov, 2004). In a later paper he defined reconciliation as "the development of

working trust, the transformation of the relationship toward a partnership based on

reciprocity and mutual responsiveness, and an agreement that addresses both parties'

basic needs " (Kelman, 2004, p. 119). In his view reconciliation requires change of

identity via process of internalization.

As the process of reconciliation proceeds, there is wide agreement that the

successful outcome requires the formation of a new common outlook of the past. It is

suggested that once there is a shared and acknowledged perception of the past, both

parties take a significant step towards achieving reconciliation. As Hayner (1999) noted

Where fundamentally different versions or continued denials about such important and

painful events still exist, reconciliation may be only superficial.(p. 373). This is the

place to note that a number of social psychologists in recent years directed their lines of

research exactly to this important observation by studying such phenomena guilt feelings,
 45

taking responsibility or apologizing (see for example, Branscombe & Doosje, 2004;

Cehajic, & Brown, 2008)

There is not doubt that only reconciliation can address the symptoms of the

asymmetrical conflicts in their different aspects: First it should deal with the situation

existing before the eruption of the conflict and during its course when on party carried

various types of injustices as for example discrimination, exploitation or occupation,

Then it should also deal with the way the conflict was managed and thus refer to various

unacceptable types of violence, especially against the civilian population performed such

as deportations, mass killing, collective punishments, terrorism, ethnic cleansing, and

even genocide. This means that in many cases reconciliation requires major restructuring

of the relations as well as the societies involved in order to carry this process. Those are

necessary political-economic-societal-cultural processes without them reconciliation

cannot succeed.

Socio-psychological Conditions for Reconciliation

On the socio-psychological level I suggested that eventually reconciliation as an

outcome requires mutual recognition and acceptance, invested interests and goals in

developing peaceful relations, mutual trust, positive attitudes as well as sensitivity and

consideration of other partys needs and interests (Bar-Tal, 2009). All these elements of

reconciliation apply to post-conflict situations in which the two groups build peaceful

relations in two separate political entitiestheir states, as well as to situations in which

the two rival groups continue to live in one political entity. But, this long process of peace

building usually begins before the act of reaching agreement on the peaceful resolution of
 46

the conflict. After violent and prolonged conflict, reconciliation is probably the most

complex and difficult challenge that collectives can face.

The outlined changes can be carried on through coordinated efforts of the parties

that were engaged in intractable conflict and/or via process of self collective healing

through which each party heals itself independently of the other party (Nets-Zahngut,

2009). In view of the socio-psychological dynamics that dominated the years of

intractable conflict, reconciliation usually requires a defined policy, planned initiatives,

and wide variety of activities-all in order to convince the society members in the

necessity, utility, value and feasibility of the peace process. Eventually reconciliation

supports and solidifies the peace as a new form of intergroup relations and serves as

stable foundations for cooperative and friendly acts that symbolize these relations.

With regard to knowledge, of special importance is changing the following major

themes of ethos of conflict and collective memory of conflict (Bar-Tal & Bennink, 2004).

Societal Beliefs about Groups Goals. An important challenge for reconciliation process

is changing the societal beliefs regarding the justness of the goals that underlay the

outbreak and maintenance of the conflict. The new beliefs must present new goals for the

society that allow compromise and therefore lead to peaceful conflict resolution. Societal

Beliefs about the Rival Group. Additional crucial objective of reconciliation is a change

of the images of the adversary group. It is important to legitimize and personalize its

members. Societal Beliefs about the Relationship with the Past Opponent. Reconciliation

needs to facilitate formation of new societal beliefs about the relations between the two

rival groups that emphasize the importance of new just, equal, cooperative and friendly

relationships. Societal Beliefs about the History of the Conflict. Reconciliation requires
 47

also a change of collective memories that were dominating the engaged societies during

the conflict. There is need to revise these narratives that fueled the conflict into outlook

on the past that is synchronized with that of the former rival. Within this theme, past

injustices, immoral acts, or violent atrocities have to be addressed. Societal Beliefs about

Peace. Reconciliation requires forming new societal beliefs that describe the

multidimensional nature of peace, specify the conditions and mechanisms for its

achievement, realistically outline the benefits and costs of achieving it, connote the

meaning of living in peace, and, and especially emphasize the conditions for its

maintenance.

Reconciliation also requires construction of general positive affects and specific

emotions about the peaceful relations with the past opponent. Positive affects should

accompany the described beliefs and indicate good feelings that the parties have towards

each other and towards the new relations. With regard to emotions, reconciliation requires

a change in the collective emotional orientations of high level fear, anger and hatred,

which often dominate societies in intractable conflict. Instead, there is need to develop at

least emotional orientation of hope to establish peaceful relations with the past rival,

which reflects the desire for positive goals of maintaining peaceful and cooperative

relations with the other party. This emotional orientation indicates positive outlook for the

future, expectations of positive events, without violence and hostilities.

The described changes in groups engaged in intractable conflict, in the framework

of reconciliation, is a very complicated, painful, threatening and full of resistance and

obstacles process. In order for such a process to succeed, there must be a societal climate

of openness and motivation to search and absorb new information, which provides
 48

alternative perspective to the conflict. It has to be noted that the process of reconciliation

in which ethos of peace evolves is a political, social, cultural and educational process

which involves all the societal institutions and channels of communication (Gawerc,

2006). But, it is not a formal process that can be fully controlled. It depends on a number

of major factors.

First of all, it depends on successful conflict resolution, which terminates the

conflict formally and is expressed in signed agreement by both sides. This is a

determinative factor; without it, reconciliation cannot advance. Second, it depends on the

course of events and acts of the past rivals which reflect the desire to change the

conflictive relations into peaceful relations. Third, should be noted external supportive

conditions such as the peaceful international climate, pressure from influential allies, or

rise of a new external common goal (e.g., threat), which may be determinative in the

acceleration of the reconciliation process. Fourth, the progress of reconciliation depends

on the strength of the opposition to the peace process within the involved societies.

Strong opposition of political parties and/or nonparliamentary organizations, which have

the support of the elite and/or the masses may impede the reconciliation process. Fifth, of

great importance are the acts and determination of those parts in the engaged societies

who support the reconciliation process. Sixth, the success of reconciliation depends on

the mobilization of the educational, societal and cultural institutions for support of the

reconciliation process. Finally, the success of the reconciliation process depends also on

the activities of various organizations which promote the reconciliation among the

ingroup members and initiate joint acts with the former adversary group.
 49

It is assumed that the coming years, in the new millennium, we will witness a

major effort to study and practice reconciliation. This endeavor is necessary because

conflict resolution, especially in the cases of intractable conflicts, is only a part of the

reconciliation process. Without reconciliation, seeds of the conflict feed the society

members and conflict may outbreak again, as it happened in the past (for example, in

Bosnia or Rwanda). Reconciliation assures in more fundamental way that the past rivals

form peaceful relations and view themselves and each other in a way that is functional to

the completely new relations (as it happened in the FrenchGerman case).

The Present Book

Although the present book is dealing with various types of conflict it is skewed

towards harsh and intense intergroup conflicts of which the intractable conflicts are

extreme type. It also concentrates mostly on macro level conflicts and thus concerns

mostly destructive conflicts that do harm to societal life. Chapters of the book trying to

analyze various aspects of conflicts with the socio-psychological perspective are

organized according to the presented scheme in this introduction. With this scheme the

book describes a full cycle beginning with the outbreaks of conflicts and finishing with

their resolution and peace building through reconciliation process. It thus provides a

holistic and comprehensive outlook on the socio-psychological dynamics that

characterize each stage and aspect of intractable conflicts. Each chapter of the book

systematically elucidates a particular part of the chain of the cycle describing the

theoretical frameworks and concepts, as well as presenting empirical data that was

accumulated through the years.

About two third of the chapters are devoted to the unveiling the outbreak of the
 50

conflict, its escalation and the factors that contribute to its maintenance. The chapter by

Dawna Coutant, Stephen Worchel, and Marcelo Hanza explain why intergroup

conflicts outbreak by discussing various reasons and causes for their eruption. The

chapter by Ronald Fisher and Herbert Kelman discusses the perceptual-cognitive

factors involved in conflicts, since the assumption is that perceptions pay an important

role in the evolvement of intergroup conflicts and their maintenance. The chapter by

Eran Halperin, Keren Sharvit and James Gross elaborates on the nature and role of

the emotions involved in intergroup conflicts and their resolution. The chapter by Dario

Paez and James Liu examines the processes by which collective remembering of

conflict's past affects the course of current conflicts. Marilynn Brewer presented the role

identity and identification play a role in conflicts and described identity based conflicts. It

focused on the relationship between social identity and outbreak and maintenance of

intergroup conflicts. The chapter by Margarita Krochik and John Jost adds an

important element to the analysis of conflicts, that is an ideology that often inflames

them. The chapter by Guy Elcheroth and Dario Spini illuminates the evil phenomenon

of violence in conflicts. It analyses the reasons for the outbreak of violence, the factors

that lead to the continuation of the violence, and the influence of violence on the

development of conflicts, their continuation and resolution. The chapter by Arie

Kruglanski, Keren Sharvit, and Shira Fishman has special relevancy to the present

situation that is sometimes labeled as an age of terror. Many of the conflicts in the present

times involve terrorism and the chapter attempts to unveil the reasons for its evolvement.

The chapter by Daniel Bar-Tal and Eran Halperin describes socio-psychological

barriers that hinder and inhibit peace making. Rest of the chapters concerns processes
 51

related to peace building. Thus the chapter by Janusz Reykowski and Aleksandra

Cisak presents the process of conflict resolution and focuses on various variables that

facilitate or inhibit this process. The chapter of Dean Pruitt elaborates on the processes

of intergroup negotiation and mediation, since they constitute an essential part of peace

making process. The chapter by Nadim Rouhana questions the traditional approach to

the study of reconciliation and points out that in cases of asymmetry a new perspective is

needed. Finally, the chapter by Klaus Boehnke Henning Schmidtke and Maor Shani

specifies various socio-psychological approaches and ways to building and maintaining

peace including peace culture.

These chapters present an opportunity to get acquainted with the central issues

that stand at the core of the discussion in the social psychology of conflict. They may not

be exhaustive, but they uncover, even if partially, the state of accumulated knowledge in

this area. There is no doubt that they do not come to conclude, but to instigate interest in

one of the major topics that has a direct relevance to the well being of the human species.

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