Table of Contents: Lexmark C, C 2

Lexmark C520, C522, C524, C530, C532, C534
5022-xxx
Table of Contents
Start Diagnostics
Safety and Notices
Trademarks
Index
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trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
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5022-xxx
1. General information
The Lexmark C52x and C53x color laser printers deliver superior text and brilliant graphics. The following
models are available.
Model name Configuration Machine type

Lexmark C520n Network 5022-010
Lexmark C524 Non-network 5022-400
Lexmark C524dn Network 5022-430
Lexmark C530dn Duplex, network 5022-130
Lexmark C534dn/dtn Duplex, network (550-sheet tray) 5022-530
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the
error code charts, symptom tables, and service checks to determine the symptom and repair the failure. You
may find that the removals in the Repair information chapter will help you identify parts. After you complete the
repair, perform tests as needed to verify the repair. Begin at Start on page 2-1.
Options and features

The following options or features are available. Some options are not available in every country. Contact your
point of purchase for options available in your country.
Memory options of 128MB, 256MB, and 512MB SDRAM

Flash memory options of 32MB and 64MB
Hard disk40GB with adapter (models C524, C524n, and C524dn and models C534n, C534dn, and
C534dtn)
Media handling operations
500-sheet optional tray assembly for models C522n, C524, C524n, and C524dn and 550-sheet
optional tray assembly for models C532n, C532dn, C534n, and C534dn.
Duplexnot an option, available only on models C524dn, C524dtn, C530dn, C532dn, and
C534dn/dtn (factory installed).
Integrated network options
Token-Ring
Ethernet
External serial adapter
PRESCRIBE card assembly
Bar code card assembly
Parallel interface card
MarkNet Print Servers
Lexmark PrintCryption card
Lexmark Forms card (single-byte and Simplified Chinese) on models C534n, C534dn, and C534dtn
General information 1-1

5022-xxx
Lexmark Bar Code Card is available on models C534n, C534dn, and C534dtn
Lexmark ImageQuick Card is available for the models C534n, C534dn, and C534dtn
DBCS font cards
Simplified Chinese
Traditional Chinese
Japanese
Korean
Specifications
Resolution
1200 x 1200 dpi

4800CQ
Data streams
PostScript 3 emulation
PCL 5c and 6 (XL) emulation
PDF 1.5 emulation
PPDS (if activated)
Memory configuration
Models
C534dn/dtn
Memory type
C524dn
C530dn
C532dn
C520n
C522n
C524n
C532n
C534n
C524
Standard DRAM (MB) 128 128 64 128 128 128 128 128 128 256
Optional memory (MB) 128, 256, and 512 MB available

(100 pin DDR SDRAM
unbuffered DIMMs)
Maximum (MB) 640 640 576 640 640 640 640 640 640 768
Optional flash memory 32 and 64 MB available
Performance factors
Performance speed depends on:
Interface to the host (USB, serial, parallel, network)

Host system and application
Page complexity and content of the page
Printer options installed or selected
Available memory in the printer
Media size and type
Resolution
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Power requirements
Average nominal power requirements for the base printer configuration (110 volt). Power levels are shown in
watts (W). Maximum current is given in Amperes (A).
Lexmark C524, Lexmark C534n, Lexmark

Lexmark C520n,
Printing states C524n, C524dn, C534dn, C530dn, C532n,
C522n
C524dtn C534dtn C532dn
Idleaverage power
Power Saver on <18 W <16 W <18 W <17 W
Power Saver off 105 W 105 W 120 W 120 W
Printingaverage power
Basic printer 350 W 350 W 410 W 410 W
All options 375 W 350 W 410 W 410 W
Printingmaximum average current
100 V 4.5 A 4.5 A 2.5 A 2.5 A
110 V 4.0 A 4.0 A 5.0 A 5.0 A
220 V 2.0 A 2.0 A 5.5 A 5.5 A
Electrical specifications
Low voltage model
110 to 127 V ac at 47 to 63 Hz nominal

99 to 137 V ac, extreme
High voltage model
220 to 240 V ac at 47 to 63 Hz nominal (not available in all countries)

100 V model
100 V ac at 47 to 63 Hz nominal
Notes:
Using a 220 to 110 power converter with the 110 V printer is not recommended.
Using an inverter (12 V dc to 120 V ac for example) to power the printer is not recommended.

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Environment
Environment Specifications
Operating
Air TemperatureProduct Operating 15.6 to 32.2 C (60 to 90.0 F)
Air TemperatureProduct Power Off 10.0 to 40.0 C (50 to 104.0 F)
Air Relative Humidity Relative Humidity 8 to 80%
Wet Bulb TemperatureProduct Operating 22.8 C (73.0 F) Maximum
Web Bulb TemperatureProduct Power Off 26.7 C (80.1 F) Maximum
Altitude 0 to 3048 meters (10,000 feet)
Atmospheric Pressure 74.6 kPa

Ambient Operating Environment 15.6 to 32.2 C (60 to 90F) and 8% to 80% RH
Shipping / Storage
Cartridges -40 C to +40 C (104 Fahrenheit)
Printer with Cartridges -40 C to +40C (104 Fahrenheit)
Printer without Cartridges -40 C to +40C (104 Fahrenheit)
Air Relative Humidity Relative Humidity 8 to 80%
Altitude 10,300 meters (34,000 feet)
Web Bulb TemperatureProduct Power Off 26.7 C (80.1 F) Maximum
In some cases performance specifications (such as paper OCF, EP cartridge usage) are specified to be
measured at an ambient condition.
Acoustics
All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
1-Meter Average Declared Sound

Printer Operating mode Bystander Sound Power Level @4800
Pressure @4800 CQ CQ
Printing 51 dBA
C520n, C522n, C524n
Idle 32 dBA
Printing 51 dBA
C524dn, C524dtn Duplex printing 52 dBA
Idle 32 dBA
Mono printing 53 dBA 6.7B
C532n, C534n Color printing 51 dBA 6.6B
Idle 31 dBA 4.6B
Mono printing 53 dBA 6.7B
Color printing 51 dBA 6.6B
C530dn, C534dn, C534dtn
Duplex printing 53 dBA 6.7B
Idle 31 dBA 4.6B
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Dimensions
Description Models Height Width Depth Weight
Basic printer with no C520, C522n, C524, C524n, 19 in. 17.3 in. 16.1 in. 57.5 lb
extensions C524dn (484 mm) (440 mm) (408 mm) (26.1 kg)
C532n, C534n 19 in. 17.3 in. 16.1 in. 57.0 lb

(484 mm) (440 mm) (408 mm) (25.9 kg)
C530dn, C532dn, C534dn 19 in. 17.3 in. 16.1 in. 58.8 lb

(484 mm) (440 mm) (408 mm) (26.7 kg)
Printer with exit tray C520, C522n, C524, C524n 19 in. 17.3 in. 20.2 in. 57.5 lb
extended (484 mm) (440 mm) (512 mm) (26.1 kg)
C532n, C534n 19 in. 17.3 in. 20.2 in. 57.0 lb

(484 mm) (440 mm) (512 mm) (25.9 kg)
C530dn, C524dn, C534dn 19 in. 17.3 in. 20.2 in. 58.8 lb

(484 mm) (440 mm) (512 mm) (26.7 kg)
Printer, duplex unit, C524dtn 24 in. 17.3 in. 22 in. 64.8 lb

500-sheet assembly (610mm) (440 mm) (558 mm) (29.4 kg)
Printer, duplex unit, C534dtn 24 in. 17.3 in. 22 in. 64.0 lb

550-sheet assembly (610mm) (440 mm) (558 mm) (29.0 kg)
Optional 500-sheet C52x models 5 in. 16.5 in. 20.4 in. 7.25 lb
assembly only (127 mm) (420 mm) (518 mm) (3.29 kg)
Optional 550-sheet C53x models 5 in. 16.5 in. 20.4 in. 7.0 lb
assembly only (420 mm) (3.2 kg)
MPF configuration C52x, C53x models 19 in. 17.3 in. 26.6 in. 57.5 lb
(printer with (484 mm) (440 mm) (676 mm) (26.1 kg)
multipurpose feeder
extended and exit tray
extended)
Primary tray A4/letter size media 19 in. 17.3 in. 20.2 in.
configuration (printer (484 mm) (440 mm) (512 mm)
with paper tray
adjuster extended and
output bin installed)
Legal size media 19 in. 17.3 in. 21.3 in.

(484 mm) (440 mm) (540 mm)
Note: A buffer of 12 in. (304.8 mm) is needed on the back of the printer.

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Media specifications
Paper and specialty media guidelines
Media guidelines
Media characteristics
The following media characteristics affect print quality and reliability. Consider these characteristics when
evaluating new media stock.
Weight
The printer can automatically feed media weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Media
lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use
90 g/m2 (24 lb bond) grain long media. For media smaller than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90
g/m2 or heavier media.
Curl
Curl is the tendency for media to curl at its edges. Excessive curl can cause media feeding problems. Curl can
occur after the media passes through the printer, where it is exposed to high temperatures. Storing media
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to media curling prior to
printing and can cause feeding problems.
Smoothness
Media smoothness directly affects print quality. If media is too rough, toner cannot fuse to it properly. If media is
too smooth, it can cause media feeding or print quality issues. Always use media between 100 and 300 Sheffield
points; however, smoothness between 150 and 200 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in media affects both print quality and the ability of the printer to feed the media
correctly. Leave media in its original wrapper until it is time to use it. This limits the exposure of media to moisture
changes that can degrade its performance.
Condition media before printing by storing it in its original wrapper in the same environment as the printer for 24
to 48 hours before printing. Extend the time several days if the storage or transportation environment is very
different from the printer environment. Thick media may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the media fibers in a sheet of media. Grain is either grain long, running the
length of the media, or grain short, running the width of the media. For 60 to 90 g/m2 (16 to 24 lb bond) media,
use grain long fibers.
Fiber content
Most high-quality xerographic media is made from 100% chemically treated pulped wood. This content provides
the media with a high degree of stability resulting in fewer media feeding problems and better print quality. Media
containing fibers such as cotton possesses characteristics that can negatively affect media handling.
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Unacceptable media
The following media types are not recommended for use with the printer:
Chemically treated media used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
Preprinted media with chemicals that may contaminate the printer
Preprinted media that can be affected by the temperature in the printer fuser
Preprinted media that requires a registration (the precise print location on the page) greater than 2.3 mm
(0.09 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a program to successfully print on these forms.
Coated media (erasable bond), synthetic media, thermal media
Rough-edged, rough, or heavily textured surface media, or curled media
Recycled media containing more than 25% post-consumer waste that does not meet DIN19 309
Media weighing less than 60 g/m2 (16 lb)
Multiple-part forms or documents
Selecting media
Using appropriate media prevents jams and helps ensure trouble-free printing.
To help avoid jams and poor print quality:
Always use new, undamaged media.

Before loading media, know the recommended print side of the media. This information is usually indicated
on the media package.
Do not use media that has been cut or trimmed by hand.
Do not mix media sizes, types, or weights in the same source; mixing results in jams.
Do not use coated media unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
Use grain long papers for best results for 60 to 90 g/m2 weights.
Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to
withstand temperatures up to 180C (356F) without melting or releasing hazardous emissions. Use inks that
are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements;
latex inks might not. When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 180C (356F) without
melting or releasing hazardous emissions.

5022-xxx
Using media
Using letterhead
Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for
laser printers.
Page orientation is important when printing on letterhead. Use the following table for help when loading
letterhead.
Process or paper source Print side Top of page

Tray 1 Letterhead faceup Letterhead goes toward the front of the tray
Tray 2 Letterhead faceup Letterhead goes toward the front of the tray
Duplex (two-sided) printing from Letterhead facedown Letterhead goes toward the rear of the tray
trays 1 and 2
Multipurpose feeder Letterhead facedown Letterhead top edge enters first
Manual feeder Letterhead facedown Letterhead top edge enters first
Duplex (two-sided) printing from Letterhead faceup Letterhead top edge enters last
the multipurpose feeder
Using transparencies
Print samples on the transparencies being considered for use before buying large quantities.
When printing on transparencies:
From MarkVision Professional, the printer software, or the control panel, set the Paper Type to
Transparency.
Feed transparencies from the standard tray (Tray 1) or the multipurpose feeder.
Use transparencies designed specifically for laser printers. Check with the manufacturer or vendor to
ensure transparencies are able to withstand temperatures up to 180C (356F) without melting,
discoloring, offsetting, or releasing hazardous emissions.
Use transparencies that are 0.120.14 mm (4.85.4 mil) in thickness or 161179 g/m 2 in weight.
Print quality and durability depend on the transparencies used.
To prevent print quality problems, avoid getting fingerprints on the transparencies.
Before loading transparencies, fan the stack to prevent sheets from sticking together.
We recommend Lexmark part number 12A8240 for letter-size and Lexmark part number 12A8241 for
A4-size transparencies.
Using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
When printing on envelopes:
From the control panel, set the Paper Source based on the source in use. From the control panel, the
printer software, or MarkVision Professional, set the Paper Type to Envelope, and select the envelope size.
Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure
the envelopes can withstand temperatures up to 180C (356F) without sealing, wrinkling, curling
excessively, or releasing hazardous emissions.
For the best performance, use envelopes made from 90 g/m 2 (24 lb bond) paper. Use up to 105 g/m 2 (28 lb
bond) weight for envelopes as long as the cotton content is 25% or less. All-cotton envelopes must not
exceed 90 g/m2 (24 lb bond) weight.
Use only new envelopes.
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To optimize performance and minimize jams, do not use envelopes that:

Have excessive curl or twist
Are stuck together or damaged in any way
Have windows, holes, perforations, cutouts, or embossing
Have metal clasps, string ties, or folding bars
Have an interlocking design
Have postage stamps attached
Have any exposed adhesive when the flap is in the sealed or closed position
Have bent corners
Have rough, cockle, or laid finishes
Adjust the width guide to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and the high printing temperature may wrinkle or seal
envelopes.
Using labels
Print samples on the labels being considered for use before buying large quantities. For detailed information on
label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site
at www.lexmark.com/publications.
Note: Vinyl labels are not supported on this product. Use only paper labels.
When printing on labels:
From the printer software, MarkVision Professional, or the control panel, set the Paper Type to Labels.
Use only letter-, A4-, and legal-size label sheets.
Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that
label adhesives, face sheet (printable stock), and topcoats can withstand temperatures up to 180C
(356F) and pressure up to 30 psi without delaminating, oozing around the edges, or releasing hazardous
fumes. Do not use vinyl labels.
Do not use labels with slick backing material.
Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and
cartridge warranties.
Do not print within 1 mm (0.04 in) of the edge of the label, of the perforations, or between die-cuts of the
label.
Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm
(0.04 in) away from edges is recommended. Adhesive material contaminates the printer and could void the
warranty.
If zone coating of the adhesive is not possible, remove a 3 mm (0.125 in.) strip on the leading and driver
edge, and use a non-oozing adhesive.
Portrait orientation works best, especially when printing bar codes.
Do not use labels with exposed adhesive.
Using card stock
Card stock is heavy, single-ply print media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly impact print quality.
Print samples on the card stock being considered for use before buying large quantities.
When printing on card stock:
From MarkVision Professional, the printer software, or the control panel:

Set the Paper Type to Card Stock.
Set the Paper Weight to Card Stock Weight.
Set the Card Stock Weight to Normal or Heavy.

5022-xxx
Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause
jams or other paper handling problems.
Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 180C
(356F) without releasing hazardous emissions.
Do not use preprinted card stock manufactured with chemicals that may contaminate the printer.
Preprinting introduces semi-liquid and volatile components into the printer.
Use grain long card stock when possible.
Storing media
Use these media storage guidelines to help avoid jams and uneven print quality:
For best results, store media where the temperature is 21C (70F) and the relative humidity is 40%.
Store media in cartons when possible, on a pallet or shelf, rather than on the floor.
Store individual packages of media on a flat surface.
Do not store anything on top of individual media packages.
Supported sizes
The following tables provide information on standard and optional sources for both input and output trays and
bins.
Feed Slot
250 Tray
500 Tray
Manual
Duplex
Media Sizes
MPF
A4 210 x 297 mm
A5 148 x 210 mm
JIS B5 182 x 257 mm
Statement1 5.5 x 8.5 in.
Letter 8.5 x 11 in.
Folio1 8.5 x 13 in.
Legal 8.5 x 14 in.
Executive 7.25 x 10.5 in.
Universal1 (width)
123.8 to 215.9 x 355.6 mm; 3.875 x 4.875 to 8.5 x 14 in.
152.4 to 215.9 x 355.6 mm; 3.875 x 6 to 8.5 x 14 in.
139.7 x 210 to 215.9 x 355.6 mm; 5.5 x 8.27 to 8.5 x 14 in.
148 x 210 to 215.9 x 355.6 mm; 5.83 x 8.27 to 8.5 x 14 in.
7 3/4 Envelope 3 7/8 x 7 1/2 in.
9 Envelope 3 7/8 x 8 7/8 in.
10 Envelope 4 1/8 x 9 1/2 in.
DL Envelope 110 x 220 mm
C5 Envelope 162 x 229 mm
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Feed Slot
250 Tray
500 Tray
Manual
Duplex
Media Sizes (continued)
MPF
B5 Envelope 176 x 250 mm
Other Envelope
60.5 to 215.9 mm
97.4 to 215.9 mm
1
Lower feed reliability might be encountered when using non-standard media sizes.
Media weight
Size Type Weight
Primary tray and 500-sheet optional tray
Letter, Legal, A4 Xerographic Long Grain 16 to 47 lb (60 to 177 g/m2)
and Bonds
Short Grain 24 to 58 lb (90 to 218 g/m2)
Recycled Long Grain 20 to 47lb (75 to 177 g/m2)
Short Grain 28 to 58 lb (105 to 218g/m2)
Card Stock Cover 50 lb/65 lb
(long and short) (135 g/m2 / 176 g/m 2)
Index 67 lb/90 lb
(120 g/m2 / 163 g/m 2)
Tag 74 lb/100 lb
(120 g/m2 / 163 g/m 2)
Transparency 0.12 to 0.14 161 to 179 g/m2
mm
4.8 to 5.4 mil
A5, B5, JIS-B5, Exec., Xerographic Long Grain 20 to 47 lb (75 to 177 g/m2)
Statement, Folio and Bonds
Multipurpose feeder and manual feed slot
Letter, Legal, A4 Xerographic Long Grain 20 to 47 lb (75 to 177 g/m2)
and Bonds
Recycled Long Grain 20 to 47 lb (75 to 177 g/m2)
Card Stock Cover 50 lb/ 65 lb
(long/short) (135 g/m2 / 176 g/m 2)
Index 67 lb/ 90 lb
(120 g/m2 / 163 g/m 2)
Tag 74 lb/ 100 lb
(120 g/m2 /163 g/m2)
Labels (max) Paper 35 lb (131 g/m2)
Vinyl Not Supported
Letter, Legal, A4 Transparency Thickness: 0.12 161 to 179 g/m2
(continued) to 0.13 mm

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Media weight
Size Type Weight
A5, B5, JIS-B5, Exec., Xerographic Long Grain 20 to 47 lb (75 to 177 g/m2)
Statement, Folio and Bonds
Envelope Monarch, 7 , #9, #10, DL, B5, 16 to 28 lb (60 to 105 g/m2)
C5, C6-C5, C6, B6
Duplex unit
A5, B5, Executive, Xerographic Long Grain 20 to 32 lb (75 to 120 g/m2)
Statement, Folio, Letter, and Bonds
A4 and Legal Short Grain 24 to 32 lb (90 to 120 g/m2)
Recycled Long Grain 20 to 32 lb (75 to 120 g/m2)
Input and output capacities
The following table outlines the input and output source capacities by media type.
Maximum Approximate reference

Source Media
height capacity
Input
Standard 250-sheet tray2 Plain paper 1 54 mm 250 sheets (75 g/m2)
Optional 500-sheet tray (C52x) or Plain paper 1 57.6 mm 500 sheets (80 g/m2)
Optional 550-sheet tray (C53x)2 550 sheets (75 g/m2)
Multipurpose feeder2 Plain paper 10 mm 100 sheets (75 g/m2)
Envelopes 10 envelopes (75 g/m 2)
Other Various quantities
Manual feed slot Any media Single sheet 1 sheet
Output
Standard 250-sheet output bin 1, 2 Plain Paper 35 mm 250 sheets (75 g/m2)
Other Various quantities

1
20 lb xerographic paper at ambient environment
2
Capacity may vary and is subject to media specifications and printer operating environment.
Note: Paper input is limited to below the input source indicator on the tray.
Print area
The printable area is limited to within 4.2 mm (0.167 in.) of all edges of the media. Any information placed
outside this specified printable area does not print.
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Serial number and machine type

The serial number is located on the label on the rear of the right cover and on the service tag located on the
inside right frame of the printer. The service tag also contains the configuration IDs, machine type, and model
information.
Config IDs
Machine type
Serial number
Serial number
Tools required for service

Flat-blade screwdriver
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
Needlenose pliers
Diagonal side cutters
Spring hook
Feeler gauges
Analog or digital multimeter
Parallel wrap plug 1319128
Twinax/serial debug cable 1381963
Coax/serial debug cable 1381964

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Acronyms
C Cyan
CRU Customer Replaceable Unit
DIMM Dual Inline Memory Module
DRAM Dynamic Random Access Memory
EP ElectroPhotographic (process)
EPROM Erasable Programmable Read-Only Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GB Gigabyte
HVPS High Voltage Power Supply
K Black
LASER Light Amplification by Stimulated Emission of Radiation
LCD Liquid Crystal Display
LED Light-Emitting Diode
LVPS Low Voltage Power Supply
M Magenta
MPF Multipurpose Feeder
MS Microswitch
NVRAM Nonvolatile Random Access Memory
OPT Optical Sensor
PC Photoconductor
pel Picture element
POR Power-On Reset
POST Power-On Self Test
PWM Pulse Width Modulation
RIP Raster Imaging Processor
SDRAM Synchronous Dual Random Access Memory
SIMM Single Inline Memory Module
SRAM Static Random Access Memory
TAR Toner Adder Roller
V ac Volts alternating current
V dc Volts direct current
Y Yellow
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2. Diagnostic information
Start
CAUTION
Remove the power cord from the printer or wall outlet before you connect or disconnect any
cable or electronic card or assembly for personal safety and to prevent damage to the printer.
Use the handholds on the side of the printer. Make sure your fingers are not under the printer
when you lift or set the printer down.
Use the service error code, user status message, user error message, symptom table, service checks, and
diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
They will lead you to solutions or service checks, including use of various tests.
Symptom tables
If your printer completes the Power-on self test (POST) sequence on page 2-5 without an error, and you
have a symptom, go to Symptom tables on page 2-6. Locate your symptom, and take the appropriate action.
Service errors (1xx.xx/9xx.xx)
If a service error code appears while you are working on the printer, go to Service error codes and paper jam
messages on page 2-7, and take the indicated action for that error.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the
format XXX.YY. In most cases, five digits are shown.
Paper jam messages (2xx.xx)
User attendance messages that indicate a paper jam these have been included with the service error codes
since repeated instances may indicate an underlying service issue. Go to 2xx paper jam messages on
page 2-8.
User status and attendance messages
User status messages provide the user with information on the current status of the printer.
User attendance messages are indicated by a two-digit code that provides the user with information that
explains a problem with a print cartridge, option, port, and so on. If a user error message displays, see
User status and attendance messages on page 2-19 or 2xx paper jam messages on page 2-8.
Additional information
Operator panel and menus on page 2-2

Power-on self test (POST) sequence on page 2-5
Theory of operation on page 3-30
Diagnostic information 2-1

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Operator panel and menus

Operator panel
The operator panel consists of these items:
Buttons and light description
Button or light Function

1 Display The display shows messages and pictures that communicate the
status of the printer.
2 The button functions as a select button. Press this button to:
Note: It has a check Open a menu and display the first item in the menu (called a menu
mark ( ) icon. item).
Open a menu item and display the default setting.
Save the displayed menu item as the new user default setting. The
printer issues a Saved or Submitted Selection message and
returns to the menu item.
Note: When a new setting is saved as the user default setting, it
remains in effect until new settings are saved or until factory defaults
are restored. Settings chosen from the software application can also
change or override the user default settings selected from the
operator panel.
3 Navigation arrow buttons , Press these buttons to scroll up or down through menus,
menu items, or settings, called menu item values, or to scroll between
screens and menu values. Each press moves one item in the list or a
different setting for a menu item.
, Press these buttons to scroll items that wrap off of the
screen. For menu items with numeric values, such as Copies, press
and hold this button to scroll through the values. Release the button
when the needed number appears.
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Button or light Function

4 Indicator light The two-toned light emitting diode called the indicator light on the
operator panel gives information about the status of the printer using
the colors red and green.
Indicator light
Indicates
status
Off Printer power is off.
Blinking green Printer is warming up, processing data, or
printing a job.
Solid green Printer is on, but idle.
Solid red Operator intervention is required.
5 Stop Press to stop or suspend all job activity. The functions as a

stop button.
If printing, pressing causes the Stop screen to appear on the
display.
6 Menu Press to open the administration menus. These menus are only
available when the printer is in the Ready state.
7 Back Press to return to the previous screen.

Note: This button is only active if appears on the top left of the
screen.
8 USB direct port Model C534 only: Insert a USB flash drive to send data to the printer.
9 Numeric keypad Model C534 only: Consists of the numbers 09, a backspace button,
and a pound (#) button.

5022-xxx
Menus
Note: Some menu items may not be available based on the printer model or the options installed.
Supplies Menu Paper Menu Reports Settings
Replace Supply Default Source Menu Settings Page Setup Menu
Cyan Cartridge Paper Size/Type Device Statistics Finishing Menu
Magenta Cartridge Configure MP Network Setup Page Quality Menu
Yellow Cartridge Substitute Size Network <x> Setup Page Utilities Menu
Black Cartridge Paper Texture Wireless <x> Setup Page PDF Menu
Cyan PC Unit Paper Weight Profiles List PostScript Menu
Magenta PC Unit Paper Loading NetWare Setup Page PCL Emul Menu
Yellow PC Unit Custom Types Print Fonts HTML Menu
Black PC Unit Universal Setup Print Demo Image Menu
Waste Toner Box
Fuser
Transfer Belt
Security Network/Ports Help

Max Invalid PIN TCP/IP Color Quality
Job Expiration IPv6 Print Quality
Wireless Printing Guide
Standard Network Supplies Guide
Network <x> Media Guide
Standard USB Print Defects
USB <x> Menu Map
NetWare Information Guide
AppleTalk Connection Guide
LexLink Moving Guide
USB Direct
2-4 Service Manual

5022-xxx
Power-on self test (POST) sequence

When you turn the printer on, it performs a Power-On Self Test. Check for correct POST functioning of the base
printer by observing the following:
1. The LED turns on.

2. The main fan turns on.
3. The operator panel turns on.
4. A partial row of pixels appears.
5. The operator panel display clears.
6. Another row of pixels appears.
7. The operator panel display clears again.
8. The operator panel displays system information. For example:
*256MB 500Mhz
9. The fuser lamp turns on. The fuser takes longer to warm up from a cold start than a warm start.
10. The operator panel LED starts blinking.
11. A clock face appears on the display.
The following errors or messages may appear:
Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is
missing.
Any cartridge errors, such as Defective Cartridge or Missing Cartridge.
12. Ready appears on the display.
13. The main drive motor turns on.
14. The EP drive assembly drives the developer shaft located in the toner cartridge.
15. The exit rollers turn.
16. The printer calibrates.

5022-xxx
Symptom tables
Printer symptom table
Symptom Action
Dead printer Go to Dead printer service check on page 2-51.
Operator panelone or more buttons do Go to One or more operator panel buttons fail on
not work. page 2-53.
Operator paneldisplay is blank. Printer Go to Operator panel display blank, five beeps, and LED
sounds five beeps. off on page 2-53.
Operator paneldisplay is blank. Go to Operator panel display blank, five beeps, and LED
off on page 2-53.
Operator panel continuously displays all Go to Operator panel display blank, five beeps, and LED
diamonds and does not complete POST. off on page 2-53.
Print quality symptom table
Symptom Action
Background Go to Print qualitybackground on page 2-55.
Blank page Go to Print qualityblank page on page 2-56.
Blurred or fuzzy print Go to Print qualityblurred or fuzzy print on page 2-58.
Half-color page Go to Print qualityhalf-color page on page 2-58.
Horizontal banding Go to Print qualityhorizontal banding on page 2-58.
Horizontal line Go to Print qualityhorizontal line on page 2-58.
Insufficient fusing Go to Print qualityinsufficient fusing on page 2-58.
Missing image at edge Go to Print qualitymissing image at edge on page 2-58.
Mottle (25mm speckles) Go to Print qualitymottle (25mm speckles) on
page 2-58.
Narrow vertical line Go to Print qualitynarrow vertical line on page 2-58.
Random marks Go to Print qualityrandom marks on page 2-59.
Residual image Go to Print qualityresidual image on page 2-59.
Solid color page Go to Print qualitysolid color page on page 2-60.
Vertical banding Go to Print qualityvertical banding on page 2-61.
2-6 Service Manual

5022-xxx
Error codes and messages

Service error codes and paper jam messages
Error code Description Action
1xx service error codes
110.01110.06 Mirror A mirror motor error has occurred. POR the printer. If the error message persists, see
Motor 110.xxMirror motor service check on
page 2-27.
111.01111.05 An error has occurred in the cyan POR the printer. If the error message persists, see
Printhead Error channel of the printhead. 111.xx, 112.xx, 113.xx, and 114.xxPrinthead
error service check on page 2-27.
112.01112.05 An error has occurred in the magenta POR the printer. If the error message persists, see
113.01113.05 An error has occurred in the yellow POR the printer. If the error message persists, see
114.01114.05 An error has occurred in the black POR the printer. If the error message persists, see
120.01120.02 Fuser An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
Error error message persists, see 120.01, 120.02,
120.08120.10, 120.13120.15Fuser error
service check on page 2-28.
120.03 Fuser Error An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
error message persists, see 120.03Fuser error
120.04120.07 Fuser An error has occurred in the fuser. Remove and reseat the fuser. POR the printer.
Error Check the camshaft follower on the left side. If the
error message persists, see 120.04120.07
Fuser error service check on page 2-30.
120.08120.10, An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
120.13120.15 Fuser error message persists, see 120.01, 120.02,
Error 120.08120.10, 120.13120.15Fuser error
140.03140.08 Tray 1 motor has failed. POR the printer. If the error message persists, see
Autocomp Motor Error 140.xxAutocomp (tray 1) motor error service
check on page 2-32.
142.09142.18, Fuser motor has failed. POR the printer. If the error message persists, see
142.20142.25, 142.27 142.xx and 906.01906.04Motor (fuser) error
Motor Error service check on page 2-33.
143.09143.18, EP Drive assembly cartridge 1 motor POR the printer. If the error message persists, see
143.20143.25 has failed. 143.xxMotor (EP drive assembly top
Motor Error cartridge) error service check on page 2-34.
144.09144.18, EP Drive assembly cartridge 2 POR the printer. If the error message persists, see
144.20-144.25 (bottom) motor has failed. 144.xxMotor (EP drive assembly bottom
Motor Error cartridge) error service check on page 2-35.
145.09145.18, Bump aligner motor has failed. POR the printer. If the error message persists, see
145.20145.25 145.xx and 906.05906.08Motor (bump
Motor Error aligner) error service check on page 2-36.

5022-xxx
Service error codes and paper jam messages (continued)
146.01146.08 Motor Duplex motor has failed. POR the printer. If the error message persists, see
Error 146.xxMotor (duplex) error service check on
page 2-36.
147.01147.08 Motor Tray 2 motor has failed. POR the printer. If the error message persists, see
Error 147.xx, 149.xxMotor (500-sheet/550-sheet
option tray 2 motor) error service check on
page 2-37.
148.01148.08 Motor MPF motor has failed. POR the printer. If the error message persists, see
Error 148.xxMPF motor error service check on
page 2-37.
149.01149.08 Motor Tray 2 motor has failed. POR the printer. If the error message persists, see
Error 147.xx, 149.xxMotor (500-sheet/550-sheet
option tray 2 motor) error service check on
page 2-37.
2xx paper jam messages
200.01 Input sensor is made when printer Check for anything in the paper path that might
tries to print from an idle state. cause the paper to jam.
Possible causes: If clearing a paper jam does not fix the problem,
go to Input sensor service check on
Paper jam leaving page over page 2-52.
sensor
Defective input sensor
Faulty system card
200.11 Input sensor does not break. Ensure proper media is set for the type of paper
used.
Possible causes:
Fan media, and stack flat in the tray or MPF.
Incorrect media setting
Properly set media restraints in the paper tray.
Incorrect paper loading
Check the pick arm rolls (tires) and replace if
Incorrect media restraint setting worn.
Paper tray failure Replace the paper tray.
Paper pick mechanism Replace the paper pick mechanism. See Paper
pick mechanism assembly removal on
page 4-68.
200.16 Input sensor is made when printer Check for anything in the paper path that might
powers up or covers are closed. cause the paper to jam.
go to Input sensor service check on
Paper jam leaving page over page 2-52.
sensor
Faulty system card
200.21 Bump aligner motor stalled. Check for anything in the paper path that might
cause the paper to jam.
Possible causes:
If clearing a paper jam does not fix the problem,
Faulty cable/connector go to 145.xx and 906.05906.08Motor
24 V interlock switch not working (bump aligner) error service check on
correctly page 2-36.
Faulty bump align motor
Faulty system card
2-8 Service Manual

5022-xxx
200.22 Pick (tray 1) motor stalled. Check for anything in the paper path that might
Possible causes:
Faulty cable/connector go to 140.xxAutocomp (tray 1) motor error
Faulty pick motor service check on page 2-32.
Faulty system card
200.25 Input sensor is made when tray 1 is Fan media, and stack flat in the tray or MPF.
installed. Properly set media restraints in the paper tray.
Improper placement of paper in go to Input sensor service check on
tray 1 page 2-52.
Damaged input sensor flag or
input sensor
Faulty system card
201.06 Paper is jammed between the input Check for anything in the paper path that might
sensor and the exit sensor. cause the paper to jam.
Possible causes: The fuser exit sensor may not be functioning
properly. See Exit sensor service check on
Damaged paper exit sensor or page 2-52.
paper exit sensor flag
Damaged fuser autoconnect
Faulty fuser DC cable connection
Faulty fuser
Faulty system card
201.07 Exit sensor is made early. Check for anything in the paper path that might
Possible causes:
The fuser exit sensor may not be functioning
Damaged paper exit sensor or properly. See Exit sensor service check on
paper exit sensor flag page 2-52.
Faulty fuser
Faulty system card
201.08 Exit sensor is never made. Check for anything in the paper path that might
Possible causes:
Load paper in the manual feed slot. See Paper
Improper loading of manual feed jams in the multipurpose feeder or manual
slot feeder on page 3-28.
Paper wrapped in fuser The fuser exit sensor may not be functioning
Damaged paper exit sensor or properly. See Exit sensor service check on
paper exit sensor flag page 2-52.
Faulty fuser
Faulty system card

5022-xxx
201.10 Input sensor flag broke early. Check for anything in the paper path that might
Possible causes:
Paper jam leaving page over go to Input sensor service check on
sensor page 2-52.
Faulty system card
201.21 Cartridge motor 1 (top) or cartridge Check for anything in the paper path that might
motor 2 (bottom) has stalled. cause the paper to jam.
go to 143.xxMotor (EP drive assembly top
Faulty cable/connector cartridge) error service check on page 2-34
Faulty cartridge motor and then 144.xxMotor (EP drive assembly
bottom cartridge) error service check on
Faulty system card page 2-35 if necessary.
201.23 Special case. POR the printer. Replace the system card if the
error message persists. See System card
Possible cause: removal on page 4-79.
System card code failure If replacing system card does not fix the
problem, contact your next level of support.
201.24 A 201.08 jam occurred and was not This error is generated as a protection for possible
cleared. paper wrap in the fuser. Open the top access door,
and check for a paper jam. Close the top access
Possible causeFailure to open and door. If the jam is cleared, and the error does not go
close the top access door. away, go to Exit sensor service check on
page 2-52.
202.02 Exit sensor is made when printer tries Check for anything in the paper path that might
to print from an idle state. cause the paper to jam.
Faulty fuser
Faulty system card
202.12 Exit sensor broke early. The fuser exit sensor may not be functioning
Possible causes: page 2-52.
Damaged paper exit sensor or
Faulty fuser
Faulty system card
202.13 Exit sensor never broke. Check output bin flag on fuser for proper
operation. Ensure that paper is not hanging on
Possible causes: the flag.
Damaged paper exit sensor or The fuser exit sensor may not be functioning
paper exit sensor flag properly. See Exit sensor service check on
Faulty fuser page 2-52.
Faulty system card
Faulty output bin flag
2-10 Service Manual

5022-xxx
202.17 Exit sensor is made when the printer Check for anything in the paper path that might
powers up or covers are closed. cause the paper to jam.
Faulty fuser
Faulty system card
202.21 Fuser motor stalled. Check for anything in the paper path that might
Possible causes:
Faulty cable/connector go to 142.xx and 906.01906.04Motor
Faulty fuser motor (fuser) error service check on page 2-33.
Faulty system card
203.09 During duplex printing retract, the exit Check for anything in the paper path that might
sensor is never made. cause the paper to jam.
Faulty fuser
Faulty system card
203.14 During duplex printing retract, the exit The fuser exit sensor may not be functioning
sensor broke early. properly. See Exit sensor service check on
page 2-52.
Possible causes:
Damaged paper exit sensor or
Faulty fuser
Faulty system card
203.15 During duplex printing, the exit sensor Check the duplex paper path for damage that
never broke. would obstruct the print. If damage is found,
replace the duplex front door assembly. See
Possible causes: Front door assembly removal on
paper exit sensor flag The fuser exit sensor may not be functioning
Obstructed duplex properly. See Exit sensor service check on
page 2-52.
Faulty fuser
Faulty system card
230.03 During duplex printing, the input Check for anything in the duplex paper path that
sensor is never made. might cause the paper to jam. This includes the
paper guides in tray 1.
Possible causes:
If clearing the paper jam does not fix the
Obstructed duplex path problem and the paper is fan-folded, replace the
Defective input sensor front access assembly. See Front door
assembly removal on page 4-55.
Faulty system card
Faulty duplex drive go to Input sensor service check on
page 2-52.

5022-xxx
230.04 During duplex printing, the input If clearing a paper jam does not fix the problem,
sensor is made while the previous go to Input sensor service check on
page is still in the aligner. page 2-52.
Possible causes:
Faulty system card
230.05 During duplex printing, the input Check for anything in the duplex paper path that
sensor is not made. might cause the paper to jam. This includes the
paper guides in tray 1.
Possible causes:
If clearing the paper jam does not fix the
Obstructed duplex path problem and the paper is fan-folded, replace the
Defective input sensor front access assembly. See Front door
Faulty system card
Faulty duplex drive go to Input sensor service check on
page 2-52.
230.21 Duplex motor stalled. Check for anything in the duplex paper path that
might cause the paper to jam. This includes the
Possible causes: paper guides in tray 1.
Obstructed duplex path If clearing a paper jam does not fix the problem,
Defective duplex motor go to 146.xxMotor (duplex) error service
check on page 2-36.
Faulty system card
241.03 While feeding from tray 1, the input Ensure proper media is set for the type of paper
sensor does not break. used.
Possible causes: Fan media, and stack it flat in the tray or MPF.
Incorrect media setting Properly set media restraints in paper tray.
Incorrect paper loading Check the pick arm rolls (tires) and replace if
worn.
Incorrect media restraint setting
Replace the paper tray.
Paper tray failure
Replace the paper pick mechanism. See Paper
Paper pick mechanism failure pick mechanism assembly removal on
page 4-68.
241.04 While feeding from tray 1, the input Ensure the proper media is set for the type of
sensor is made while the previous paper used.
page is still in aligner. Fan media, and stack it flat in the tray or MPF.
Possible causes: Properly set media restraints in paper tray.
Incorrect media setting Check the pick arm rolls (tires) and replace if
Incorrect paper loading worn.
Incorrect media restraint setting Replace the paper tray.
Paper tray failure Replace the paper pick mechanism. See Paper
Paper pick mechanism page 4-68.
2-12 Service Manual

5022-xxx
sensor is never made. used.
Possible causes: Fan media, and stack it flat in the tray or MPF.
Incorrect media setting Properly set media restraints in paper tray.
worn.
Paper tray failure
If the previous actions do not fix the problem, go
Paper pick mechanism failure to 140.xxAutocomp (tray 1) motor error
System card service check on page 2-32.
241.20 While feeding from tray 1, the Replace the paper tray.
transparency sensor is blocked. If the previous action does not fix the problem,
Possible causes: go to 910.01Transparency sensor error
Transparency sensor
Paper tray failure
Paper pick mechanism failure
System card
241.21 Tray 1 motor stalled. Ensure proper media is set for the type of paper
used.
Possible causes:
Fan media, and stack it flat in the tray or MPF.
Paper pick mechanism failure to 148.xxMPF motor error service check
System card on page 2-37.
sensor does not break. used.
Possible causes: Fan media, and stack flat in 500-sheet tray
(tray 2).
Incorrect media setting
Properly set media restraints in tray 2.
Incorrect media restraint setting worn.
500-sheet assembly failure Replace the 500-sheet assembly.
Paper pick mechanism If the previous actions do not fix the problem, go
to 140.xxAutocomp (tray 1) motor error
sensor is made while the previous used.
page is still in the aligner. Fan media, and stack it flat in the 500-sheet tray
Possible causes: (tray 2).
Incorrect media setting Properly set media restraints in tray 2.
worn.
Replace the 500-sheet assembly.
500-sheet assembly failure
Paper pick mechanism to 140.xxAutocomp (tray 1) motor error

5022-xxx
sensor is not made. used.
Fan media, and stack it flat in the 500-sheet tray
(tray 2).
Properly set media restraints in tray 2.
worn.
to 147.xx, 149.xxMotor (500-sheet/550-
sheet option tray 2 motor) error service
check on page 2-37.
242.21 The tray 2 autocomp or the redrive Fan media, and stack it flat in the 500-sheet tray
motor stalled. (tray 2).
to 147.xx, 149.xxMotor (500-sheet/550-
sheet option tray 2 motor) error service
check on page 2-37.
250.03 While feeding from the MPF, the input Ensure proper media is set for the type of paper
sensor did not break. used.
worn.
Replace the MPF swing arm assembly. See
Multipurpose feeder (MPF) swing arm
assembly removalmodels C52x only on
page 4-67.
If the previous actions do not fix the problem,
replace the paper pick mechanism. See Paper
page 4-68.
sensor is made while the previous used.
page is still in the aligner. Fan media, and stack it flat in the tray or MPF.
worn.
Replace the MPF swing arm assembly. See
page 4-67.
page 4-68.
2-14 Service Manual

5022-xxx
sensor is not made. used.
worn.
Models C52x only: Replace the MPF swing
arm assembly. See Multipurpose feeder
(MPF) swing arm assembly removalmodels
C52x only on page 4-67.
page 4-68.
250.21 MPF motor stalled. Ensure proper media is set for the type of paper
used.
Replace the MPF swing arm assembly.
page 4-67.
to 148.xxMPF motor error service check
on page 2-37.
9xx service error messages
900.00900.99 Software Unrecoverable RIP software error. POR the printer. If the error message persists,
Error replace the system card. See System card
removal on page 4-79.
902.01902.99 Engine Unrecoverable system software POR the printer. If the error message persists,
Software Error errors. replace the system card. See System card
903.01903.05 Engine Unrecoverable system software POR the printer. If the error message persists,
Software Error errors. replace the system card. See System card
904.01904.04 Interface Unrecoverable system software POR the printer. If the error message persists,
Violation by RIP errors. replace the system card. See System card
905.xx Engine Software Unrecoverable system software POR the printer. If the error message persists,
Error errors. replace the system card. See System card
906.01906.04 Fuser Fuser motor has failed. POR the printer. If the error message persists, see
Motor Error 142.xx and 906.01906.04Motor (fuser) error
906.05906.08 Bumper Bump aligner motor has failed. POR the printer. If the error message persists, see
Motor error 145.xx and 906.05906.08Motor (bump
aligner) error service check on page 2-36.
907.xx Engine Software Unrecoverable system software POR the printer. If the error message persists,
Error errors. replace the system card. See System card

5022-xxx
908.00908.99 Engine Unrecoverable system software POR the printer. If the error persists, replace the
Software error errors. system card. See System card removal on
page 4-79.
910.01 Transparency Transparency sensor failed See 910.01Transparency sensor error service
Sensor calibration. check on page 2-38.
920.01 POST Error Bump align motor not connected. See 920.01POST (power on self test) error
920.02 POST Error Tray 1 motor not connected. See 920.02POST (power on self test) error
920.03 POST Error Transfer belt not connected. See 920.03POST (power on self test) error
920.04 POST Error Fuser motor not connected. See 920.04POST (power on self test) error
920.05 POST Error Printhead motor not connected. See 920.05POST (power on self test) error
920.06 POST Error Input sensor not connected. See 920.06POST (power on self test) error
920.07 POST Error Narrow media sensor not connected. See 920.07POST (power on self test) error
920.08 POST Error Exit sensor not connected. See 920.08POST (power on self test) error
920.09-12 POST Error One toner sensor not connected. See 920.09-12POST (power on self test) error
920.13 POST Error Cartridge motor 1 (top) not connected. See 920.13POST (power on self test) error
920.14 POST Error Cartridge motor 2 (bottom) not See 920.14POST (power on self test) error
connected. service check on page 2-44.
920.15 POST Error Bad transfer belt NVRAM data. See 920.15POST (power on self test) error
920.16 POST Error Bad printhead NVRAM data. See 920.16POST (power on self test) error
920.17 POST Error Output bin cable not connected. See 920.17POST (power on self test) error
920.18 POST Error Tray 2 has failed. See 920.18POST (power on self test) error
920.19 POST Error Stepper motor not connected. See 920.19POST (power on self test) error
925.01 Fan Error Fan has stalled. POR the printer. If the error message persists, see
925.01Fan error service check on page 2-47.
945.01 Transfer Roll Yellow transfer roll has failed. POR the printer. If the error message persists, see
945.xx, 946.xx, 947.xxTransfer roll error
945.02 Transfer Roll Cyan transfer roll has failed. POR the printer. If the error message persists, see
2-16 Service Manual

5022-xxx
945.03 Transfer Roll Magenta transfer roll has failed. POR the printer. If the error message persists, see
945.04 Transfer Roll Black transfer roll has failed. POR the printer. If the error message persists, see
950.00950.29 NVRAM Mismatch between operator panel POR the printer. If the error message persists, see
Mismatch assembly NVRAM and system card 950.00950.29 EPROM mismatch failure on
NVRAM. page 2-50.
950.30950.60 NVRAM Mismatch between system card POR the printer. If the error message persists, see
Mismatch NVRAM and smart chip card or 950.30950.60 EPROM mismatch failure on
printhead NVRAM. page 2-50.
951.01951.99 NVRAM Smart chip card or printhead NVRAM POR the printer.
Failure failure.
For C52x: if the error message persists, replace
the smart chip card. See Smart chip card
removalmodels C52x only on page 4-78.
For C53x: if the error message persists, replace
the printhead. See Printhead removal on
page 4-74.
952.01952.99 NV CRC error has occurred. This is Perform a POR to clear the error.
Failure:n recoverable.
953.01953.99 NVRAM Operator panel assembly NVRAM. POR the printer. Replace operator panel assembly if
Failure the error message persists. See Operator panel

5022-xxx
954.01954.99 NVRAM System card NVRAM failure. POR the printer. If the error message persists,
Failure replace the system card. See System card
955.01955.99 Code System board memory failure. POR the printer. If the error message persists,
956.01956.99 System Processor failure. POR the printer. If the error message persists,
card replace the system card. See System card
958.01958.99 Memory Processor failure. POR the printer. If the error message persists,
961.01961.99 Memory Memory failure. POR the printer. If the error message persists,
990.xx Option Error Tray 2 failure. Replace 500-sheet assembly.
2-18 Service Manual

5022-xxx

Error code Action
3x through 8x attendance messages
31 Defective or Missing Reseat the specified toner cartridge.

<color> Cartridge For models C52x: Inspect the smart chip card contacts (A) for damage, contamination or
positioning error. If damaged, contact your next level of service.
A
Inspect the toner cartridge contacts for damage/contamination. Replace the toner
cartridge if defective.
Inspect the JSBTN1 cable connection. Properly connect the cable if not connected
properly. Replace the cable if damaged.
For models C52x: Replace the smart chip card. See Smart chip card removal
models C52x only on page 4-78.
If the problem still exists, replace the system card. See System card removal on
page 4-79.
32 Unsupported Check to see if the toner cartridge is a supported cartridge.

Cartridge Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a
supply cartridge (refer to the Users Guide for part numbers.)
If the specified toner cartridge is a supported cartridge, reseat the cartridge.
For models C52x: Inspect the smart chip card contacts (A) for damage, contamination,
or positioning error. If damaged, contact your next level of service.
A
Inspect the toner cartridge contacts for damage or contamination. Replace the toner
cartridge if defective.
Inspect JSBTN1 cable connection. Properly connect the cable if not connected properly.
Replace the cable if damaged.
For models C52x: Replace the smart chip card. See Smart chip card removal
models C52x only on page 4-78.
page 4-79.

5022-xxx
User status and attendance messages (continued)
Error code Action
34 Short Paper Press until Continue appears, and then press to clear the message and
continue printing.
The printer does not automatically reprint the page that prompted the message.
Check the tray length and width guides to ensure the media is properly fitted.
Make sure the print job is requesting the correct size of media.
Adjust the Paper Size setting for the media size being used.
If the MP Feeder Size is set to Universal, make sure the media is large enough for the
formatted data.
Cancel the current job. Replace the paper pick mechanism. See Paper pick
mechanism assembly removal on page 4-68.
page 4-79.
34 Incorrect Media Load the appropriate media in the selected source.

Press until Continue appears, and then press to clear the message and print
the job using a different paper source.
POR the printer to recalibrate transparency sensor.
Ensure the transparency sensor is mounted correctly in the paper pick mechanism. If not,
snap it into place.
Replace the paper pick mechanism. See Paper pick mechanism assembly removal
on page 4-68.
page 4-79.
35 Insufficient memory Press until Continue appears, and then press to disable Resource Save and
to support Resource continue printing.
Save feature
To enable Resource Save after receiving this message:
- Make sure the link buffers are set to Auto, then exit the menus to activate the link
buffer changes.
- When Ready is displayed, enable Resource Save.
Install additional memory.
If this does not fix the problem, replace the system card. See System card removal on
page 4-79.
37 Insufficient memory Press until Continue appears, and then press to print the portion of the job
to collate job already stored and begin collating the rest of the job.
Cancel the current job.
page 4-79.
37 Insufficient memory Press until Continue appears, and then press to stop the defragment
for Flash Memory operation and continue printing.
Defragment operation
Delete fonts, macros, and other data in printer memory.
Install additional printer memory.
If this does not fix the problem, replace the system. See System card removal on
page 4-79.
37 Insufficient memory, The printer deleted some held jobs in order to process current jobs.
some held jobs were
deleted Press until Continue appears, and then press to clear the message.
page 4-79.
2-20 Service Manual

5022-xxx
Error code Action
37 Insufficient memory, The printer was unable to restore some or all of the confidential or held jobs on the hard
some held jobs were lost disk.
Press until Continue appears, and then press to clear the message.
If this message occurs again, replace the hard drive.
page 4-79.
38 Memory Full Press until Continue appears, and then press to clear the message and
continue printing.
The job may not print correctly.
Install additional printer memory.
page 4-79.
50 PPDS font error Press until Continue appears, and then press to clear the message and
continue printing.
page 4-79.
51 Defective flash Press until Continue appears, and then press to clear the message and
detected continue printing.
Install different flash memory before downloading any resources to flash.
page 4-79.
52 Not enough free Press until Continue appears, and then press to clear the message and
space in flash memory continue printing.
for resources
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in flash memory.
Install a larger capacity flash memory card.
page 4-79.
53 Unformatted flash Press until Continue appears, and then press to clear the message and
detected continue printing.
Format the flash memory before storing any resources on it. If the error message
remains, replace the flash memory.
page 4-79.
54 Serial option <x> Make sure the serial link is set up correctly and the appropriate cable is in use.
error Make sure the serial interface parameters (protocol, baud, parity, and data bits) are set
correctly on the printer and host computer.
Press until Continue appears, and then press to clear the message and
continue printing.
POR the printer. If this does not fix the problem, replace the PCI card.

5022-xxx
Error code Action
54 Network <x> Press until Continue appears, and then press to clear the message and
software error continue printing.
Program new firmware for the network interface.
POR the printer. If this does not fix the problem, replace the PCI card.
55 Unsupported option Turn the printer off.

in slot <x> Unplug the power cord from the wall outlet.
Remove the unsupported option.
Connect the power cord to a properly grounded outlet.
Turn the printer on.
page 4-79.
56 Parallel port <x> Press until Continue appears, and then press to clear the message.
disabled
The printer discards any data received through the parallel port.
56 Standard parallel port
disabled Make sure the Parallel Buffer menu item is not set to Disabled.
If this does not fix the problem, replace the PCI card.
56 Serial port <x> Press until Continue appears, and then press to clear the message.
disabled
The printer discards any data received through the serial port.
Make sure the Serial Buffer menu item is not set to Disabled.
If this does not fix the problem, replace the PCI card.
56 Standard USB port Press until Continue appears, and then press to clear the message.
disabled
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled.
page 4-79.
58 Too many flash Turn off and unplug the printer.

options installed Remove the excess flash memory.
Plug in the printer, and turn it on.
page 4-79.
58 Too many trays This printer does not support the 500-sheet assembly.
attached
Turn off and unplug the printer.
Remove the 500-sheet paper tray assembly.
Plug in the printer, and turn it on.
page 4-79.
61 Remove defective Press until Continue appears, and then press to clear the message and
disk continue printing.
Install a different hard disk before performing any operations that require a hard disk.
page 4-79.
2-22 Service Manual

5022-xxx
Error code Action
62 Disk full Press until Continue appears, and then press to clear the message and
continue processing.
Any information not previously stored on the hard disk is deleted.
Delete fonts, macros, and other data stored on the hard disk.
Install a larger hard disk.
page 4-79.
63 Unformatted disk Press until Continue appears, and then press to clear the message and
continue printing.
Format the disk.
If the error message remains, replace the hard disk.
page 4-79.
64 Unsupported disk Press until Continue appears, and then press to clear the message and
format continue printing.
Format the disk.
If the error message remains, replace the hard disk.
page 4-79.
80 Fuser life warning Press until Continue appears, and then press to clear the message and
continue printing.
Order a replacement fuser. When print quality is reduced, install the new fuser using the
instruction sheet that comes with the replacement fuser.
If this does not fix the problem, replace the system card.See System card removal on
page 4-79.
80 Replace fuser Replace the fuser.

page 4-79.
82 Waste toner box Press until Continue appears, and then press to clear the message and
nearly full continue printing.
If printing continues, order a replacement waste toner box immediately.
If the problem persists, open the front access door and check the bump aligner shaft for
binding. Clear the binding if possible. If not possible, contact your next level of service.
82 Replace waste toner Replace the waste toner box using the instruction sheet that comes with the replacement
box waste toner box.
Ensure that there is no interference between the waste toner box and the printer.
If the problem persists, open the front access door and check the bump aligner shaft for
binding. Clear the binding if possible.
If the problem persists, replace the system card. See System card removal on
page 4-79.
If the problem persists, contact your next level of service.

5022-xxx
Error code Action
82 Waste toner box Insert the waste toner box.

missing Inspect the top cover camshaft assembly for proper operation. When the top access cover
is closed, the printer should mechanically interlock.
Check the JBUMP1 connection/cable connected to the system card for defects and
proper connection. If the cable wiring or the cable connection is defective, replace the
bump aligner motor. See Bump aligner motor removal on page 4-40. If the JBUMP1
connector is damaged on the system card, replace the system card. See System card
Check the bump aligner shaft and the mechanical system for binds.
Replace the bump aligner motor. See Bump aligner motor removal on page 4-40.
page 4-79.
83 Transfer belt missing Insert the transfer belt.

For models C52x: Check connector JTRANS1 for proper connection to the system card,
the cable for pinch points, and the cable or connector for any other damage. If the
connector is damaged on system card, replace the system card. See System card
For models C53x: Check connector JTRANS2 for proper connection to the system card,
the cable for pinch points, and the cable connector for any other damage. If the connector
is damaged on the system card, replace the system card. See System card removal
on page 4-79.
If the JTRANS1 cable (model C52x) or the JTRANS2 cable (model C53x) is damaged,
replace the front door assembly. See Front door assembly removal on page 4-55.
Replace the transfer belt assembly. See Transfer belt removal on page 4-91.
page 4-79.
83 Transfer belt life Press until Continue appears, and then press to clear the message and
warning continue printing.
Order a replacement transfer belt. When print quality is reduced, install the new transfer
belt using the instruction sheet that comes with the replacement transfer belt.
page 4-79.
83 Replace transfer belt Replace the transfer belt using the instruction sheet that comes with the replacement
transfer belt. See Transfer belt removal on page 4-91.
page 4-79.
84 <color> PC Unit life Press until Ignore appears, and then press to clear the message and continue
warning printing.
Order the specified photoconductor unit. When print quality is reduced, install the new
specified photoconductor unit using the instruction sheet that comes with the replacement
specified photoconductor unit.
page 4-79.
84 Replace <color> PC Replace the specified photoconductor unit using the instruction sheet that comes with the
Unit replacement specified photoconductor unit.
page 4-79.
2-24 Service Manual

5022-xxx
Error code Action
84 <color> PC Unit Scroll down the operator panel to see if the printer is showing that all four of the PC units
missing are missing. If so, check the HVPS cable between the system card and the HVPS. Ensure
that the cable is not plugged in backwards on the HVPS. Disconnect and reconnect the
cable to make sure there is good contact.
Insert or reinstall the specified photoconductor unit and see if problem clears. See
Photoconductor unit removal on page 4-70.
Remove the top access cover assembly (see Top access cover assembly removal
model C52x only on page 4-28 or Top access cover assembly removalmodel
C53x only on page 4-32), and confirm that the camshaft follower (A) on the left side is
not out of the groove (B). If the camshaft follower is out of the groove, raise the arm, use a
screwdriver to ease the camshaft follower back into the groove. You need to press down
to snap it into position.
B A
Check the high voltage contacts path, especially the finger on the specified
photoconductor unit (printer is shown with components removed for clarity).
High voltage
power supply
High voltage
contact path
Finger
If the contacts are good, replace the HVPS. See High voltage power supply (HVPS)
page 4-79.

5022-xxx
Error code Action
87 Fuser missing Install the fuser. Replace the fuser if the problem persists.
If the problem continues, turn the printer off and remove the rear cover. Check the
JFUSER1 connector for proper connection to the system card, the cable for pinch points,
and the cable or the connector for any other damage. If the connector is damaged on
system card, replace the system card. See System card removal on page 4-79. If the
fuser cable is damaged, replace the cable.
Check for the following continuity between the DC autoconnect and FUSER1.
pin 6 pin 10
1 3 5 7 9
pin 1
Pin 2 4 6 8 10
pin 8
configuration
DC autoconnect JFUSER1
Pin 3 Pin 3
Pin 4 Pin 4
Pin 6 Pin 6
Pin 7 Pin 7
Pin 8 Pin 8
Pin 9 Pin 9
Pin 10 Pin 10
If continuity is not present, replace the fuser cable. If the problem persists after replacing
cable, replace the system card. See System card removal on page 4-79.
88 <color> Cartridge low Replace the specified toner cartridge.

continue printing.
If the message does not clear, replace the smart chip card. See Smart chip card
page 4-79.
88 Replace <color> Replace the specified toner cartridge.

cartridge
continue printing.
If the message does not clear, replace the smart chip card. See Smart chip card
page 4-79.
2-26 Service Manual

5022-xxx
Service checks
110.xxMirror motor service check
Step Questions / actions Yes No
1 Turn the printer off, and remove the rear cover. Replace the printhead. See Go to step 2.
Check the connector JMIRR1 for proper Printhead removal on
connection to the system card, the printhead page 4-74.
cable for pinch points, and the cable or
connector for any other damage.
Is the cable damaged?
2 Replace the printhead. See Printhead Problem solved. Replace the system card.
removal on page 4-74. See System card
Does the error clear?
111.xx, 112.xx, 113.xx, and 114.xxPrinthead error service check
1 Is the front access door completely closed? Go to step 2. Properly close the door.
2 Turn the printer off, and remove the rear cover. Replace the front access Go to step 3.
Check the connector JINT1 (5 V interlock door 5 V interlock switch.
switch cable) for proper connection to the See Front access door
system card, the cable for pinch points, and the 5 V interlock switch
cable or connector for any other damage. removal on page 4-54.
3 Turn the printer power on, and check for 5 V dc Replace the front access Go to step 4.
between JINT1 pin (red wire) and ground. door 5 V interlock switch.
See Front access door
Is voltage present? 5 V interlock switch

5022-xxx
120.01, 120.02, 120.08120.10, 120.13120.15Fuser error service check
1 Check the input voltage switch on the back of Go to step 2. Set the switch for proper
the low voltage power supply (LVPS). country voltage.
Is the voltage level (115/230) properly set?
2 Remove the fuser, and check the camshaft Go to step 3. Press the camshaft follower
follower on the right side. If the camshaft into the groove.
follower (A) is above the crescent-shaped
groove, it needs to be pressed down into the
proper location.
A
Is the camshaft follower on the right side
properly placed in the groove?
3 Turn the printer off, and remove the rear cover. Replace the fuser cable. Go to step 4.
Check the connector JFUSER1 for proper
connection to the system card, the cable for
pinch points, and the cable or connector for
any other damage.
4 Check the connector JLVPS1 for proper Replace the LVPS cable. Go to step 5.
connection to the system card, the cable for See Low voltage power
pinch points, and the cable or connector for supply (LVPS) removal
any other damage. on page 4-65.
5 Remove the fuser. See Fuser removal on Replace the appropriate Go to step 6.
page 4-60. Check the AC and DC cable.
autoconnects on both the fuser and the printer
for damage.
Are the connectors damaged?
2-28 Service Manual

5022-xxx
6 Check for the following continuity between the Go to step 7. Replace the DC fuser cable.
DC autoconnect and FUSER1.
pin 6 pin 10
1 3 5 7 9
pin 1
Pin 2 4 6 8 10
pin 8
configuration
Pin 9 Pin 9
Pin 10 Pin 10
Is continuity present?
7 Check for continuity between the following pins Go to step 8. Replace the AC fuser cable.
of the AC autoconnect and the pins of the
connector that connects to the LVPS.
pin 5
pin 1
pin 1 pin 3
AC autoconnect LVPS connector
LVPS connector AC autoconnect

Pin 1 Pin 5
Pin 2 Pin 4
Pin 3 Pin 1
8 Replace the fuser. See Fuser removal on Problem solved. Replace the system card.
page 4-60. See System card

5022-xxx
120.03Fuser error service check
1 Check the input voltage switch on the back of Go to step 2. Set the switch for proper the
any other damage.
3 Check the connector JLVPS1 for proper Replace the LVPS. See Go to step 4.
connection to the system card, the cable for Low voltage power
pinch points, and the cable or connector for supply (LVPS) removal
any other damage. on page 4-65.
120.04120.07Fuser error service check
1 Check the input voltage switch on the back of Go to step 2. Set the switch for the proper
any other damage.
3 Remove the fuser. See Fuser removal on Go to step 4. Replace the appropriate
page 4-60. Check the AC and DC cable.
autoconnects on both the fuser and the printer
for damage.
2-30 Service Manual

5022-xxx
4 Check for the following continuity between DC Go to step 5. Replace the DC fuser cable.
autoconnect and JFUSER1.
pin 6 pin 10
1 3 5 7 9
pin 1
Pin 2 4 6 8 10
pin 8
configuration
Pin 9 Pin 9
Pin 10 Pin 10
5 Check for continuity between the following pins Go to step 6. Replace the AC fuser cable.
of the AC autoconnect and the pins of the
connector that connects to the LVPS.
pin 5
pin 1
pin 1 pin 3
AC autoconnect LVPS connector
LVPS connector AC autoconnect

Pin 1 Pin 5
Pin 2 Pin 4
Pin 3 Pin 1
6 Reinstall the fuser. See Fuser removal on Problem solved. Go to step 7.

page 4-60.

5022-xxx
140.xxAutocomp (tray 1) motor error service check
1 Turn the printer off, and remove the rear cover. Replace the paper pick Go to step 2.
Check the connector JTRAY2 for proper mechanism. See Paper
connection to the system card, the cable for pick mechanism assembly
pinch points, and the cable or connector for removal on page 4-68.
any other damage. See Connectors on
page 5-11 for the location of connectors.
2 Measure the resistance across fuse F2 on the Replace the system card. Go to step 3.
system card. See System card
Is the fuse blown?
3 Replace the paper pick mechanism. See Problem solved. Replace the system card.
Paper pick mechanism assembly removal See System card
on page 4-68. removal on page 4-79.
2-32 Service Manual

5022-xxx
142.xx and 906.01906.04Motor (fuser) error service check
1 Is the top access door completely closed? Go to step 2. Close the top access door.
2 Turn the printer off, and remove the fuser. Lift the top access door to its Go to step 3.
widest position, and put the
right bellcrank (A) into its
slot.
A
Is the right bellcrank (A) out of its slot?
Check the connector JFUSER1 for the proper
any other damage.
4 Turn the printer power on, and check for Replace the top access door Go to step 5.
24 V dc between JCVR1 pin 1 (red wire) and 24 V interlock switch. See
ground. Top access door 24 V
interlock switch removal
Note: The ground lead of the voltmeter can be on page 4-85.
placed on the metal frame to obtain ground.
Is voltage present?

5022-xxx
143.xxMotor (EP drive assembly top cartridge) error service check
1 Turn the printer off, and remove the rear cover. Replace the JCART1 cable. Go to step 2.
Check the connector JCART1 for proper
any other damage.
2 Measure the resistance across fuse F4 and F5 Replace the system card. Go to step 3.
on the system card. See System card
Is either fuse blown?
3 Replace the EP drive assembly. See Problem solved. Replace the system card.
Electrophotographic (EP) drive assembly See System card
removalmodel C52x only on page 4-48 or removal on page 4-79.
Electrophotographic (EP) drive assembly
removalmodel C53x only on page 4-51.
2-34 Service Manual

5022-xxx
144.xxMotor (EP drive assembly bottom cartridge) error service check
1 Turn the printer off, and remove the rear cover. Replace JCART2 cable. Go to step 2.
Check the connector JCART2 for proper
any other damage.
2 Measure the resistance across fuse F5 and F6 Replace the system card. Go to step 3.
on the system card. See System card
Is either fuse blown?

5022-xxx
145.xx and 906.05906.08Motor (bump aligner) error service check
2 Open the top access door, and slowly close it. Replace the top access door Go to step 3.
You should hear the top access door 24 V 24 V interlock switch. See
interlock switch closing when the door almost Top access door 24 V
shuts. If you do not, check the switch for interlock switch removal
damage. on page 4-85.
Is the switch damaged?
3 Close the top access door. Turn printer power Replace the top access door Go to step 4.
on, and check for 24 V dc between JCVR1 pin 24 V interlock switch. See
1 (red wire) and ground. Top access door 24 V
Is voltage present?
4 Replace the bump aligner motor. See Bump Problem solved. Replace the system card.
aligner motor removal on page 4-40. See System card
146.xxMotor (duplex) error service check
2 Turn the printer off, and remove the rear cover. Replace the duplex front Go to step 3.
Check the connector JDUPLX1 for proper door assembly. See Front
connection to the system card, the cable for door assembly removal
pinch points, and the cable or connector for on page 4-55.
any other damage.
3 Close the front access door. Turn the power Replace the top access door Go to step 4.
on, and check for 24 V dc between JCVR1 24 V interlock switch. See
pin 1 (red wire) and ground. Top access door 24 V
Is voltage present?
4 Replace the duplex front door assembly. See Problem solved. Replace the system card.
Front door assembly removal on See System card
page 4-55. removal on page 4-79.
2-36 Service Manual

5022-xxx
147.xx, 149.xxMotor (500-sheet/550-sheet option tray 2 motor) error service check
1 Turn the printer off, and remove the rear cover. Replace the option cable. Go to step 2.
Check the connector JOPT1 for proper
any other damage.
2 Replace the 500-sheet assembly or the Problem solved. Replace the system card.
550-sheet assembly. See System card
148.xxMPF motor error service check
any other damage.
2 Measure the resistance across fuse F2 on the Replace the system card. Go to step 3.
system card. See System card
Is the fuse blown?

5022-xxx
910.01Transparency sensor error service check
any other damage.
2 Check the transparency sensor for correct Go to step 3. Remove the paper pick
mounting. mechanism, properly install
the transparency sensor
Is the transparency sensor properly mounted and reinstall paper pick
in the paper pick mechanism? mechanism. See Paper
pick mechanism assembly
920.01POST (power on self test) error service check
1 Replace the bump aligner motor. See Bump Problem solved. Replace the system card.
aligner motor removal on page 4-40. See System card
1 Turn the printer off, and remove the rear cover. Replace the damaged Go to step 2.
Check the connector JTRANS2 (model C52x) cable.
or JTRANS1 (model C53x) for proper
any other damage.
removalmodel C52x only on page 4-48. removal on page 4-79.
2-38 Service Manual

5022-xxx
any other damage.
2 Remove the fuser. See Fuser removal on Replace the DC Go to step 3.

page 4-60. Check the DC autoconnects on autoconnect cable.
both the fuser and the printer for damage.
pin 6 pin 10
1 3 5 7 9
pin 1
Pin 2 4 6 8 10
pin 8
configuration
Pin 3 Pin 3
Pin 8 Pin 8
Pin 9 Pin 9
Pin 10 Pin 10
1 Replace the printhead card. See Printhead Problem solved. Replace the system card.

5022-xxx
any other damage.
2 Check the transparency sensor for correct Go to step 3. Remove the paper pick
mounting. mechanism, properly install
the transparency sensor,
Is the transparency sensor properly mounted and reinstall the paper pick
in the paper pick mechanism? mechanism. See Paper
any other damage.
2 Remove the fuser. See Fuser removal on Replace the JFUSER1 Go to step 3.
page 4-60. Check the DC autoconnects on cable.
both the fuser and the printer for damage.
2-40 Service Manual

5022-xxx
pin 6 pin 10
1 3 5 7 9
pin 1
Pin 2 4 6 8 10
pin 8
configuration
Pin 6 Pin 6
Pin 7 Pin 7
Pin 8 Pin 8
920.09-12POST (power on self test) error service check
1 Turn the printer off, and remove the rear cover. Replace the top access Go to step 2.
Check the connector JHVPS1 for proper cover assembly. See Top
connection to the system card, the cable for access cover assembly
pinch points, and the cable or connector for removalmodel C52x
any other damage. only on page 4-28 or Top
access cover assembly
Is the cable damaged? removalmodel C53x
only on page 4-32.
2 Remove the left cover. See Left cover Replace the damaged Go to step 3.
removal on page 4-20. Check all the toner sensor. See Toner level
level sensor cables connected to the rear of sensor removal on
the HVPS for proper connection to HVPS, the page 4-83.
cable for pinch points, and the cable or
connector for any other damage.
Are any of the cables damaged?
3 Disconnect JHVPS1 from the system card and Go to step 4. Replace the top access
the HVPS. Check for the following continuity. cover assembly. See Top
JHVPS1 cable HVPS end System card end removalmodel C52x
Pin 14 Pin 14 only on page 4-28 or Top
Is continuity present? removalmodel C53x
only on page 4-32.

5022-xxx
4 Reconnect JHVPS1 cable to the system card Replace the toner level Go to step 5.
and the HVPS. Do not reinstall the left cover, sensor that has 5 V dc on
but make sure the front access door and the pin 1. See Toner level
top cover assembly are closed, and that the sensor removal on
waste toner assembly is reinstalled. Turn the page 4-83.
printer on. Attach the negative end of the
voltmeter to the ground, and check the voltage
on pin 1 of each toner level sensor cable. You
will need to check this on the back of the HVPS
(see the illustration below).
Pin1 (typical) Negative lead Waste toner

4X assembly
Is there approximately 5 V dc on any of the

pins?
5 Replace the HVPS. See High voltage power Problem solved. Replace the system card.
supply (HVPS) removal on page 4-62. See System card
2-42 Service Manual

5022-xxx
Check the connector JCART1 for proper The cable parts packet
connection to the system card, the cable for contains one cartridge
pinch points, and the cable or connector for motor cable that works for
any other damage. either of the cartridge
motors.
2 Remove the right cover. Check for the following Go to step 3. Replace the JCART1 cable.
continuity between JCART1 and top cartridge The cable parts packet
connector. contains one cartridge
motor cable that works for
either of the cartridge
Pin 1 motors.
Pin 3
Pin 2
Pin 1
JCART1 To cartridge motor

connector
Pin 1 Pin 1
Pin 2 Pin 2
Pin 3 Pin 3

5022-xxx
Check the connector JCART2 for proper The cable parts packet
connection to the system card, the cable for contains one cartridge
pinch points, and the cable or connector for motor cable that works for
any other damage. either of the cartridge
motors.
2 Remove the right cover. Check for the following Go to step 3. Replace the JCART2 cable.
continuity between JCART2 and bottom The cable parts packet
cartridge connector. contains one cartridge
motor cable that works for
either of the cartridge
Pin 1 motors.
Pin 3
Pin 2
Pin 1
JCART1 Bottom cartridge

motor connector
Pin 1 Pin 1
Pin 2 Pin 2
Pin 3 Pin 3
2-44 Service Manual

5022-xxx
Models C52x only
1 Turn the printer off, and remove the rear cover. Replace the front door Go to step 2.
Check the connector JTRANS1 for proper assembly. See Front door
connection to the system card, the cable for assembly removal on
pinch points, and the cable or connector for page 4-55.
any other damage. See System card
(network)models C52x on page 5-11 for
the location of JTRANS1.
2 Replace the transfer belt assembly. See Problem solved. Replace the system card.
Transfer belt removal on page 4-91. See System card
Models C53x only
1 Turn the printer off, and remove the rear cover. Replace the front door Go to step 2.
Check the connector JTRANS2 for proper assembly See Front door
connection to the system card, the cable for assembly removal on
pinch points, and the cable or connector for page 4-55.
any other damage. See Connector listing
models C53x on page 5-19 for the location
of JTRANS2.
2 Replace the transfer belt assembly. See Problem solved. Replace the system card.
Transfer belt removal on page 4-91. See System card
1 Turn the printer off, and remove the rear cover. Replace the printhead. See Go to step 2.
Check the connector JPH1 (large printhead Printhead removal on
cable) for proper connection to the system page 4-74.
card, the cable for pinch points, and the cable
or connector for any other damage.
2 Replace the system card. See System card Problem solved. Replace the printhead. See
removal on page 4-79. Printhead removal on
page 4-74.

5022-xxx
Check the connector JBIN1 for proper cover assembly. See Top
only on page 4-32.
2 Replace the top access cover assembly. Top Problem solved. Replace the system card.
access cover assembly removalmodel See System card
C52x only on page 4-28 or Top access removal on page 4-79.
cover assembly removalmodel C53x
only on page 4-32.
1 Turn the printer off, and remove the rear cover. Replace the option cable. Go to step 2.
Check the connector JOPT1 for proper
any other damage.
2 Replace the 500-sheet assembly (C52x Problem solved. Replace the system card.
models) or the 550-sheet assembly (C53x See System card
models). removal on page 4-79.
Models C52x only
removalmodel C52x only on page 4-48. removal on page 4-79.
2-46 Service Manual

5022-xxx
Models C53x only
1 Turn the printer off, and remove the rear cover. Replace the JTRANS1 Go to step 2.
Check the connector JTRANS1 for proper cable.
any other damage. See Connector listing
models C53x on page 5-19 for the location
of the JTRANS1 connector.
925.01Fan error service check
1 Replace the top access cover assembly. See Problem solved. Replace the system card.
Top access cover assembly removal See System card
model C52x only on page 4-28 or Top removal on page 4-79.
access cover assembly removalmodel

5022-xxx
945.xx, 946.xx, 947.xxTransfer roll error service check
Check the connector JHVPS1 for proper cover assembly. See Top
only on page 4-32.
2 Disconnect JHVPS1 from system card and Go to step 3. Replace the top access
HVPS. Check for the following continuity. cover assembly. See Top
removalmodel C52x
Pin 23 only on page 4-28 or Top
Pin 1 removalmodel C53x
only on page 4-32.
Pin 24 Pin 23
Pin 2
Pin 24
Pin 2 Pin 1
Error code Color JHVPS1 cable to:

HVPS System card
945.01, 946.01, 957.01 Yellow Pin 19 Pin 19
Pin 20 Pin 20
945.02, 946.02, 957.02 Cyan Pin 15 Pin 15
Pin 16 Pin 16
945.03, 946.03, 957.03 Magenta Pin 17 Pin 17
Pin 18 Pin 18
945.04, 946.04, 957.04 Black Pin 23 Pin 23
Pin 24 Pin 24
2-48 Service Manual

5022-xxx
3 Remove the HVPS. See High voltage power Go to step 4. Replace the transfer contact
supply (HVPS) removal on page 4-62. assembly. See Transfer
Check for continuity between the contacts contact assembly
(yellow1 and yellow2, cyan1 and cyan2, removal on page 4-92.
magenta1 and magenta2, or black1 and
black2) on the transfer contact assembly.
yellow2
yellow1
cyan1
cyan2
magenta1
magenta2
black1
black2

5022-xxx
950.00950.29 EPROM mismatch failure
Warning: When replacing any one of the following components:

Operator panel assembly
System card
Printhead assembly
Only replace one component at a time. Replace the required component, and perform a POR before
replacing a second component listed above. If this procedure is not followed, the printer will be
rendered inoperable.
Warning: Never install and remove components listed above as a method of troubleshooting components.
Once a component has been installed in a printer, it cannot be used in another printer. It must be
returned to the manufacturer.
This error code indicates a mismatch between the operator panel assembly and the system card.
1 Has the operator panel assembly been Replace the operator panel Replace the system card
recently replaced? assembly with a new, and with a new, and not
not previously installed previously installed system
operator panel assembly. card. See System card
See Operator panel removal on page 4-79.
assembly removal on
page 4-23.
950.30950.60 EPROM mismatch failure

System card
Printhead assembly
Warning: Never install and remove components listed above as a method of troubleshooting components.
Once a component has been installed in a printer, it cannot be used in another printer. It must be
returned to the manufacturer.
This error code indicates a mismatch between the system card and the smart chip card.
Models C52x only
1 Has the smart chip card been recently Replace the smart chip card Replace the system card
replaced? with a new, and not with a new, and not
previously installed smart previously installed system
chip card. See Smart chip card. See System card
card removalmodels removal on page 4-79.
2-50 Service Manual

5022-xxx
Models C53x only
1 Has the printhead been recently replaced? Replace the printhead with Replace the system card
a new, and not previously with a new, and not
installed smart chip card. previously installed system
See Printhead removal card. See System card
Dead printer service check
A dead printer is a condition where the display is blank, the LED on the operator panel is off, no fans turn, no
motors turn, and the fuser lamp does not come on.
If a 500-sheet option assembly (C52x models) or a 550-sheet option assembly (C53x models) is installed,
remove the option and check the base printer for correct operation. If the base printer operates correctly, replace
the 500-sheet option assembly.
Warning: Observe all necessary ESD precautions when removing and handling the system card or any
installed option cards or assemblies. See Handling ESD-sensitive parts on page 4-1.
CAUTION
When you see this symbol, there is a danger from hazardous voltage in the area of the product
where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Remove any input and output paper handling options from the printer.
1 Check the AC line voltage. Go to step 2. Inform the customer.

Is the line voltage correct?
2 Is the AC line cord damaged? Replace the line cord. Go to step 3.
3 Check the system card for +5 V dc between Replace the system card. Go to step 4.
JLVPS1 pin 1 and ground. See System card
Is the voltage correct?
4 Is the JLVPS1 cable correctly installed at Go to step 5. Reseat the JLVPS1 cable.
JLVPS1 on the system card?
5 Turn the printer off. Disconnect the JLVPS1 Go to step 6. Replace the LVPS. See
cable from the system card. Turn the printer Low voltage power
on, and measure the voltage between the supply (LVPS) removal
JLVPS1 cable pin 1 and the JLVPS1 pin 14 on page 4-65.
(black wire).
Does this measure approximately +5 V dc?

5022-xxx
6 Turn the printer off. Connect the JLVPS1 cable Replace the faulty part. Contact your next level of
to the system card. Remove one option/feature support.
at a time, and turn the printer on to isolate the
failing part.
Warning: Observe all the ESD precautions
(see Handling ESD-sensitive parts on
page 4-1) and turn the printer off before any
feature or option cards are removed or
replaced.
Is a failing part found?
Exit sensor service check
1 Verify the paper is loaded properly in the Go to step 2. Load paper in the manual
manual feed slot. See Loading media in the feed slot. See Clearing
multipurpose feeder or manual feeder on paper jams in the manual
page 3-28. feeder on page 3-29.
Is the paper properly loaded in the manual
feed slot?
2 Is the exit sensor flag damaged? Replace the fuser. See Go to step 3.
Fuser removal on
page 4-60.
3 Is the JFUSER1 properly connected to the Go to step 4. Reseat the connector.

system card?
4 Place a voltmeter between the JFUSER1 pin 7 Replace the system card. Replace the exit sensor.
and ground. Initially, the meter should indicate See System card
5 V dc. Activate the exit sensor flag. removal on page 4-79.
Does the voltage drop to 0 V dc?
Input sensor service check
1 Is the input sensor flag damaged? Replace the paper pick Go to step 2.
mechanism. See Paper
2 Is the JTRAY cable connector properly Go to step 3. Reseat the connector.

connected to the system card?
3 Place a voltmeter between JTRAY1 pin 2 and Replace the system card. Replace the paper pick
ground. Initially, the meter should indicate See System card mechanism. See Paper
+5 V dc. Activate the input sensor flag. removal on page 4-79. pick mechanism assembly
Does the voltage drop to 0 V dc?
2-52 Service Manual

5022-xxx
Operator panel service check

System card
Printhead assembly
Warning: Never install and remove components listed above as a method of troubleshooting
components. Once a component has been installed in a printer, it cannot be used in another
printer. It must be returned to the manufacturer.
One or more operator panel buttons fail
1 Run the Button Test. See Button Test on Replace the operator panel Go to step 2.
page 3-11 in Diagnostics mode. assembly. See Operator
panel assembly removal
Did any of the buttons fail the test? on page 4-23.
2 Disconnect the operator panel assembly cable Replace the operator panel Replace the system card.
from JOPP1 on the system card, and measure assembly. See Operator See System card
the voltage on pin 6 and ground. panel assembly removal removal on page 4-79.
on page 4-23. If this does
Does the voltage measure approximately not fix the problem, replace
+3.3 V dc? the top cover access
assembly. See Top access
cover assembly removal
model C52x only on
page 4-28 or Top access
cover assembly removal
model C53x only on
page 4-32.
Operator panel display blank, five beeps, and LED off
Service tip: The printer has detected a problem with the system card, the operator panel assembly cable (part of
the top cover access assembly), or the operator panel assembly if POST does not complete. The printer emits
five beeps, and sticks in a continuous pattern until the printer is turned off.
1 Is the operator panel assembly cable properly Go to step 2. Reinstall the cable.
installed at system card JOPP1 and at the
operator panel assembly?
2 Measure the voltage between JOPP1 pin 2 Go to step 3. Replace the system card.
and ground on the system card. See System card
Is the voltage approximately +5 V dc?
3 Check continuity of the operator panel Replace the operator panel Replace the top cover
assembly cable. assembly. See Operator access assembly. See Top
panel assembly removal access cover assembly
Is there continuity? on page 4-23. removalmodel C52x
only on page 4-28 or Top
removalmodel C53x
only on page 4-32.

5022-xxx
Operator panel display blank, five beeps, LED on
Service tip: The printer has detected a problem with the system card, the operator panel assembly cable (part of
the top cover access assembly), or the operator panel assembly if POST does not complete. The printer emits
five beeps, and sticks in a continuous pattern until the printer is turned off.
1 Check for ground between JOPP1 pin 4 and Replace the operator panel Go to step 2.
ground. assembly. See Operator
panel assembly removal
Is the voltage approximately 0 V dc? on page 4-23.
2 Check the operator panel assembly cable. Replace the top cover Replace the system card.
access assembly. See Top See System card
Is the cable damaged? access cover assembly removal on page 4-79.
removalmodel C52x
removalmodel C53x
only on page 4-32.
Operator panel display all diamonds, no beeps
1 Check the operator panel assembly cable. Replace the top access Go to step 2.
cover assembly. See Top
Is the cable damaged? access cover assembly
removalmodel C52x
removalmodel C53x
only on page 4-32.
2 Measure the voltage between JOPP1 pin 2 Replace the operator panel Replace the system card.
and ground on the system card. assembly. See Operator See System card
panel assembly removal removal on page 4-79.
Is the voltage approximately +5 V dc? on page 4-23.
Operator panel display all diamonds, five beeps
1 Check the operator panel assembly cable. Replace the top access Go to step 2.
cover assembly. See Top
Is the cable damaged? access cover assembly
removalmodel C52x
removalmodel C53x
only on page 4-32.
2 Measure the voltage between JOPP1 pin 2 Replace the operator panel Replace the system card.
and ground on the system card. assembly. See Operator See System card
panel assembly removal removal on page 4-79.
Is the voltage approximately +5 V dc? on page 4-23.
2-54 Service Manual

5022-xxx
Print quality service check
Note: This symptom may require replacement of one or more CRUs (Customer Replaceable Units) designated
as supplies or maintenance items, which are the responsibility of the customer. With the customer's permission,
you may need to install a developer (toner) cartridge or photoconductor unit.
Service tip: Before troubleshooting any print quality problems, do the following:
1. Print a menu settings page, and check the life status of all supplies. Any supplies that are low should be
replaced.
Note: Be sure and keep the original menu page to restore the customer's custom settings if needed.
2. On the menu page, make sure the following is set to the default level:
Color Correction: Set to Auto.
Print Resolution: Set to 1200 dpi (print quality problems should be checked at different resolution
settings).
Toner Darkness: Set to 4 (default).
Color Saver: Set to OFF.
RGB Brightness, RGB Contrast, RGB Saturation: Set to 0.
Color Balance: Select Reset Defaults to zero out all colors.
Check the paper type, texture and weight settings against what is loaded in the printer.
Once the printer has been restored to its default levels, do the following:
3. Inspect the transfer belt for damage. Replace if damaged.
4. Inspect the OPCs and toner cartridges for damage. Replace if damaged.
5. If paper other than 20lb plain letter/A4 paper is being used, load 20lb plain letter/A4 and print the Print
Quality pages to see if the problem remains.
6. Use Tray 1 to test print quality problems.
7. Print the Print Quality Pages, and looked for variations in the print from what is expected.
An incorrect printer driver for the installed software can cause problems. Incorrect characters could print, and the
copy may not fit the page correctly.
Measure all voltages from the connector to the printer ground.
Print qualitybackground
Service tip: Some background problems can be caused by rough papers, non-Lexmark toner cartridges or if the
media texture is set to the rough setting.
Some slick or coated papers may also cause background problems. Some problems occur with printers that run
a large amount of graphics in a humid environment.
1 Read the current status of the photoconductor Reset the value. To reset Go to step 2.
unit from the customer menus. this value:
To view the status of the photoconductor units: 1. In Ready mode, press
.
1. In Ready mode, press .
2. Select Supplies Menu,
2. Select Reports, and press . and press .
3. Select Device Statistics, and press . 3. Select Replace Supply,
Ask the customer if the photoconductor unit and press .
has been recently replaced. It is possible the 4. Select the PC color unit
photoconductor value was not reset and the you want to change, and
photoconductor unit is past end of life. If the press .
PC unit was recently replaced, reset the value.
If the PC unit was not replaced, replace the PC 5. Select Yes, and press
unit. .
If this does not fix the
Has the photoconductor unit been recently problem, go to step 2.
replaced?

5022-xxx
2 Replace the PC unit. See Photoconductor Problem solved. Go to step 3.

unit removal on page 4-70.
Does this fix the problem?
3 Check the high voltage contact from the HVPS Replace the spring or the Go to step 4.
to the transfer belt assembly. transfer contact assembly.
See Transfer contact
Transfer belt high voltage assembly removal on
path (typical 4X) page 4-92.
Is a problem found?
4 Reseat the JHVPS connector. Problem solved. Go to step 5.

5 Replace the HVPS. See High voltage power Problem solved. Go to step 6.
supply (HVPS) removal on page 4-62.
6 Clean the printhead. Problem solved. Replace the printhead. See

Printhead removal on
Does this fix the problem? page 4-74.
Print qualityblank page
1 Is all the packing material for the Go to step 2. Remove the packing
photoconductor unit in question removed? material.
2 Replace the photoconductor unit for the color Problem solved. Go to step 3.
in question.
4 Enter the Diagnostics mode (turn off the Go to step 5. Replace the EP drive
printer, press and hold and , turn on the assembly. See
printer, and release the buttons when the clock Electrophotographic (EP)
graphic displays), and run the appropriate drive assembly removal
cartridge drive motor test for the missing color. model C52x only on
See General motor tests on page 3-8. page 4-48 or
Electrophotographic (EP)
Did the motor run? drive assembly removal
model C53x only on
page 4-51.
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5022-xxx
5 Check the high voltage contact from the HVPS Replace the transfer contact Go to step 6.
to the photoconductor charge roll. Ensure the assembly. See Transfer
contact springs are properly mounted and that contact assembly
the charge roll contact spring is making good removal on page 4-92.
contact with the HVPS spring that runs through
the left printer frame. See Transfer contact
assembly removal on page 4-92 to view the
proper mounting and for removal procedures.
High voltage
power supply
High voltage
contact path
Are the spring(s) defective?
6 Turn off the printer and check the continuity of Go to step 7. Replace the cable assembly.
the HVPS cable.
Pin 23
Pin 1
Pin 24 Pin 23
Pin 2
Pin 24
Pin 2 Pin 1
Is there continuity?
7 Replace the HVPS. See High voltage power Problem solved. Go to step 8.
supply (HVPS) removal on page 4-62.
Did this fix the problem?
Did this fix the problem?

5022-xxx
Print qualityblurred or fuzzy print
Blurred or fuzzy print is usually caused by a problem in the EP drive assembly or in the transfer belt assembly.
Check the EP drive assembly and transfer belt assembly for correct operation.
Blurred print can also be caused by incorrect feeding from one of the input paper sources, paper trays, or duplex
paper path.
Check the high voltage spring contacts to ensure they are not bent, corroded, or damaged. Replace as
necessary.
Print qualityhalf-color page
A photoconductor unit is not properly seated. Reset the specific photoconductor unit.
Print qualityhorizontal banding
1 Measure the distance between repeating Replace the print cartridge. Replace the photoconductor
bands. unit. See Photoconductor
unit removal on
Is the distance between bands either 27 or page 4-70.
36mm?
Print qualityhorizontal line
The photoconductor unit is defective. Replace the photoconductor unit.
Print qualityinsufficient fusing
1 Is the fuser properly installed? Go to step 2. Install the fuser properly.
2 Replace the fuser. See Fuser removal on Problem solved. Replace the LVPS. see
page 4-60. Low voltage power
supply (LVPS) removal
Does this fix the problem? on page 4-65.
Print qualitymissing image at edge
Reseat the developer cartridge.
Print qualitymottle (25mm speckles)
Keep running prints through, and the problem normally clears up. If the problem persists, replace the developer
cartridge.
Print qualitynarrow vertical line
1 Replace the photoconductor unit. See Problem solved. Replace the print cartridge.
Photoconductor unit removal on
page 4-70.
2-58 Service Manual

5022-xxx
Print qualityrandom marks
Service tip: The primary cause of random marks is due to loose material moving around inside the printer and
attaching to the photoconductor unit, developer roll, or transfer belt.
1 Is there any loose or foreign material on the Replace the photoconductor Go to step 2.
photoconductor unit? unit. See Photoconductor
unit removal on
page 4-70.
2 Is there any loose or foreign material on the Replace the print cartridge. Go to step 3.
cartridge roll?
3 Is there any loose or foreign material on the Replace the transfer belt. Contact your next level of
transfer belt? See Transfer belt support.
Print qualityresidual image
Service tip: Install a new print cartridge if available before doing this service check. Residual image can be
caused by the photoconductor, cleaning blade, and other parts inside the print cartridge.
1 Is there any toner contamination on the fuser Replace the fuser. See Contact your next level of
assembly? Fuser removal on support.
page 4-60.

5022-xxx
Print qualitysolid color page
Service tip: A solid color page is generally caused by a problem in the high voltage system or an incorrect high
voltage in the printing process resulting in toner development on the entire photoconductor drum.
1 Replace the photoconductor unit for the color Problem solved. Go to step 2.
in question.
2 Check the high voltage contact from the HVPS Replace the transfer contact Go to step 3.
to the photoconductor charge roll. Ensure the assembly. See Transfer
contact springs are properly mounted and that contact assembly
the charge roll contact spring is making good removal on page 4-92.
contact with the HPVS spring that runs through
the left printer frame. See Transfer contact
assembly removal on page 4-92 to view the
proper mounting and for removal procedures.
High volt power supply
High volt contact path
Note: Printer is shown with

components removed for
clarity
Are the spring(s) defective?
3 Turn the printer off, and check the continuity of Go to step 4. Replace the cable assembly.
the HVPS cable.
Pin 23
Pin 1
Pin 24 Pin 23
Pin 2
Pin 24
Pin 2 Pin 1
Is there continuity?
2-60 Service Manual

5022-xxx
Did this solve the problem?
Print qualityvertical banding
Replace the developer cartridge.

5022-xxx
2-62 Service Manual

5022-xxx
3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Accessing service menus

There are different test menus that can be accessed during POR to identify problems with the printer.
Diagnostics menu 1. Turn off the printer. The Diagnostics menu group contains the settings
2. Press and hold and . and operations used while manufacturing and
servicing the printer.
See Diagnostics menu on page 3-2 for more
information.
3. Turn on the printer.

4. Release the buttons when the
clock graphic displays.
Configuration menu 1. Turn off the printer. The Configuration menu group contains a set of
2. Press and hold and . menus, settings, and operations which are
infrequently required by a user. Generally, the
options made available in this menu group are
used to configure a printer for operation.
See Configuration menu (CONFIG MENU) on
page 3-20 for more information.
3. Turn on the printer.

4. Release the buttons when the
clock graphic displays.
To run the printer diagnostic tests described in this chapter, you must put the printer in Diagnostics mode.
Diagnostic aids 3-1

5022-xxx
Diagnostics menu
Note: Tray 2 refers to the 500-sheet tray located in the 500-sheet option assembly.
Diagnostics menu structure
When the Diagnostics mode is entered, each Diagnostics main menu item displays on the operator panel. When
a diagnostic test is selected from the main menu, a sub menu displays and each individual test displays in the
order shown. Any options that are referred to in the menus are displayed when the option is installed.
Available tests
The tests display on the operator panel in the order shown:
Diagnostics mode tests

REGISTRATION
Top Margin See Registration on page 3-4.
Bottom Margin
Left Margin
Right Margin
Skew See Skew on page 3-5.
Quick Test See Quick Test on page 3-6.
ALIGNMENT
Cyan See Alignment on page 3-7.
Yellow
Magenta
Factory Scanner
Factory Manual A summary page for all the color alignment settings. Can be used in place
of alignment pages for each individual color.
MOTOR TESTS (order differs depending upon model)
Align Motor Test Tests the bump aligner motor. See General motor tests on page 3-8.
Fuser Tests the fuser motor. See General motor tests on page 3-8.
Tray 1 Tests tray 1 motor located in the paper pick mechanism. See General
motor tests on page 3-8.
Tray 2 (if installed) Tests tray 2 motor located in the paper pick mechanism. See General
motor tests on page 3-8.
Bottom Cartridge Tests the bottom cartridge motor located on the EP drive assembly. See
General motor tests on page 3-8.
Top Cartridge Tests the top cartridge motor located on the EP drive assembly. See
General motor tests on page 3-8.
Transfer Tests the transfer belt assembly motor located on the EP drive assembly.
See General motor tests on page 3-8.
Mirror Motor Test Tests the mirror motor located in the printhead assembly. See Mirror
Motor Test on page 3-8.
Motor Calibration Synchronizes the bump aligner and fuser motor speeds with the transfer
belt speed to ensure that output is printed correctly. See Motor
Calibration on page 3-9.
Servo Laser Test Tests servo laser located in the printhead. See Servo Laser Test on
page 3-9.
3-2 Service Manual

5022-xxx
Diagnostics mode tests (continued)

PRINT TESTS
Tray 1 See Input source tests on page 3-9.
Tray 2 (if installed)
Manual Feeder (if installed)
MP Feeder
Prt Quality Pgs See Print quality test pages (Prt Quality Pgs) on page 3-10.
HARDWARE TESTS
Panel Test See Panel Test on page 3-11.
Button Test See Button Test on page 3-11.
DRAM Test See DRAM Test on page 3-11.
CACHE Test See CACHE Test on page 3-12.
DUPLEX TESTS (if installed)
Quick Test See Quick Test (duplex) on page 3-12.
Print Test See Print Test (duplex) on page 3-13.
Top Margin See Top Margin (duplex) on page 3-14.
Motor Test See Motor Test (duplex) on page 3-14.
INPUT TRAY TESTS (if Tray 2 is installed)
Tray 2 See Input Tray Tests on page 3-14.
BASE SENSOR TEST
Bin Full Test See Bin Full Test on page 3-15.
Sensor Test See Sensor Test on page 3-15.
PRINTER SETUP
Defaults See Defaults on page 3-16.
PAGE COUNTS This menu contains three submenus: Prt Color Pg Count, Mono Pg Count,
and Perm Page Count. See Page Counts on page 3-16.
Serial Number See Serial Number on page 3-16.
Engine Setting 1 through 4 See Engine Setting 1 through 4 on page 3-16.
Model Name See Model Name on page 3-16.
Configuration ID See Configuration ID on page 3-16.
EP SETUP
EP Defaults See EP Defaults on page 3-17.
Fuser Temp See Fuser Temperature (Fuser Temp) on page 3-17.
DC Charge Adjust See DC Charge Adjust, Dev Bias Adj, Transfer Adjust on page 3-17.
Dev Bias Adj
Transfer Adjust
EVENT LOG
Display Log See Display Log on page 3-18.
Print Log See Print Log on page 3-18.
Clear Log See Clear Log on page 3-19.
EXIT DIAGNOSTICS This selection exits Diagnostics mode, and Resetting the Printer
displays. The printer performs a POR, and returns to normal mode.
Diagnostic aids 3-3

5022-xxx
Registration
Print registration makes sure the black printing is properly aligned on the page. This is one of the steps in
aligning a new printhead. See Printhead alignment on page 4-3. It is also the first step in aligning the duplex
registration. See Quick Test (duplex) on page 3-12.
The settings available are:
Top Margin
Bottom Margin
Left Margin
Right Margin
Skew
Quick Test
To set print registration:
1. Select REGISTRATION from the DIAGNOSTICS menu.

2. Select Quick Test, and press .
To print the Quick Test page:
a. Press until the appears next to Quick Test.
b. Press .
The message Quick Test Printing appears on the display.
Retain this page to determine the changes you need to make to the margin settings.
3. Use or to select the margin setting you need to change, and press .
4. Use to decrease or to increase the offset values, and press to confirm the value.
The message Submitting selection displays, and the original REGISTRATION screen appears with
the beside the previously selected margin setting.
The print registration range is:
Description Value Direction of change

Bottom margin -20 to +20 Each increment causes A positive offset moves text up the
approximately 0.55 mm shift in the page and widens the bottom
bottom margin. margin, while a negative offset
moves text down the page and
narrows the bottom margin.
Top margin -25 to +25 Each increment A positive change moves the image
corresponds to 8 scans at a 600 dpi down the page and increases the
scan rate (0.0133 inches or 0.339 top margin. A negative change
mm). moves the image up and decreases
the top margin.
Left margin -25 to +25 Each increment A positive change moves the image
corresponds to 4 pels at 600 dpi to the left, and a negative change
(0.00666 in. or 0.1693 mm). moves the image to the right. No
compression occurs.
Right margin -10 to +10 Each increment A positive change moves the image
corresponds to an approximate shift to the right, and a negative change
of 4 pels at 600 dpi. moves the image to the left.
Skew Each increment corresponds to A positive value causes the right
1/1200 of an inch. end of the scan line to move down
the page. A negative value causes
the right end of the scan line to
move up the page. The left end
stays fixed.
3-4 Service Manual

5022-xxx
5. Continue changing the settings by repeating steps 2 through 4.

6. Print another copy of the Quick Test to verify your changes.
7. To exit REGISTRATION, press Back ( ).
Skew
One printhead houses the four color planes. The black plane is aligned to the printer, and the color planes are
internally aligned to black. Electronic alignment fine tunes the alignment of the color planes to the black plane
once the printhead is installed. See Printhead mechanical alignment on page 4-3 for instructions on setting
printhead alignment. This must be performed before color skew adjustment is attempted. The following
illustration shows proper alignment versus skewed alignment.
Proper skew Improper skew
Straight Skewed
Lexmark C52X
Lexmark C52X Quick Test
Quick Test
Printer Information
Printer Information Margin Settings Page Count xx
Margin Settings
Page Count xx Top Margin = x PSAC Top Margin = x
xx
PSAC xx Bottom Margin = x Installed Memory Bottom Margin = x
xxx MB
Installed Memory xxx MB Left Margin = x Processor Speed Left Margin = x
xxxMHz
Processor Speed xxxMHz Right Margin = x Serial Number Right Margin = x
xxxxxxx
Serial Number xxxxxxx Skew = x CalStat Skew = x
xxxx
CalStat xxxx Cyan Top Margin = x CalSet Cyan Top Margin = x
x.xx x.xx x.xx
CalSet x.xx x.xx x.xx Cyan Left Margin = xx Cyan Left Margin = xx
x.xx x.xx
x.xx x.xx Cyan Right Margin = x Engine ID Cyan Right Margin = x
xx
Engine ID xx Cyan Skew = x FSpeed Cyan Skew = x
xxx
FSpeed xxx Cyan Bow = x Printer Revision Levels Cyan Bow = x
Yellow Top Margin = x
Printer Revision Levels Yellow Top Margin = x Loader xx.xx.xxxx-x
Yellow Left Margin = x Kernel Yellow Left Margin = x
Loader xx.xx.xxxx-x xxx.xx.xxxx-x
Yellow Right Margin = x Base Yellow Right Margin = x
Kernel xxx.xx.xxxx-x xx.xx.xxxx-x
Yellow Skew =x Network Yellow Skew =x
Base xx.xx.xxxx-x xxx.xx.xxxxx-x
Yellow Bow = x Network Drvr Yellow Bow = x
Network xxx.xx.xxxxx-x xx.xx.xxxx-x
Magenta Top Margin =x Engine Magenta Top Margin =x
Network Drvr xx.xx.xxxx-x xx.xx.xxxx-x
Magenta Left Margin =x Font Magenta Left Margin =x
Engine xx.xx.xxxx-x x.xxxxx-xx.x
Magenta Right Margin = x Magenta Right Margin = x
Font x.xxxxx-xx.x
Magent Skew = x Magent Skew = x
magenta Bow = x magenta Bow = x
Dup Top Margin = x Dup Top Margin = x
Paper Source = Tray 1 Paper Source = Tray 1

Formatted Size = xxxxxx Formatted Size = xxxxxx
Diagnostic aids 3-5

5022-xxx
Quick Test
The Quick Test contains the following information:
Print registration settings

Alignment diamonds at the left, right, top and bottom
Horizontal lines to check for skew
General printer information, including current page count, installed memory, serial number, and code level.
To print the Quick Test page:
Note: Print the Quick Test Page on letter or A4 paper.

1. Select REGISTRATION from DIAGNOSTICS.
2. Press until the appears next to Quick Test.
The message Quick Test Printing appears on the display.
Once the Quick Test Page completes printing, the Registration screen displays again.
3-6 Service Manual

5022-xxx
Alignment
Alignment is part of the process of adjusting the printhead and the color planes to the black plane and to each
other. Before you start, perform the black alignment (Registration). See Registration on page 3-4. If you are
replacing a new printhead, perform the entire printhead alignment. See Printhead alignment on page 4-3.
To perform alignment:
1. Select ALIGNMENT from DIAGNOSTICS. Scroll until you reach the color that you desire to align. Go to
each submenu, press Select and use the right and left arrow keys to zero out all settings. Press Select
after you zero out each setting.
Note: It is important to zero out all settings to make the adjustment easier.
2. Scroll to Quick Test in the same color menu. Press Select; two pages print.
3. On the pages, make sure all the Current Values are set to zero. If not, go back two steps and repeat.
4. Look at the coarse and fine adjustments on the top left of the page, and enter the best number for the top
adjustment in the T space. Transfer this number over to the computation area for Z.
5. On the operator panel, use and to locate Top Margin. Press Select, and then use or to enter
the setting computed for T. Press Select to save.
6. Repeat this process for skew (Z). Add the T value and the current Z value to obtain the new skew (Z) value.
7. Reprint the Quick Test page, and observe the results. Make additional adjustments if necessary before
proceeding on to Quick Test step two page.
8. Obtain left (L), right (R), and Bow (P) value using the same method as obtaining T from Quick Test Step 1.
Reprint the Quick Test to ensure the settings are correct. Make additional adjustments as required.
9. Press Back ( ) to return to ALIGNMENT.
See Printhead mechanical alignment on page 4-3 for printout samples and additional information.
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Motor tests
The motor tests are run primarily to locate noises in the printer.
General motor tests
In some instances, when you enter a particular test, you will be given the choice to run the motor in forward or
reverse. Other times, there will only be the option to run the motor in forward direction.
Before you run any particular motor test, ensure you have configured the printer as directed in the following
table:
Setup requirements
Motor test Top access Front access Notes
cover door
Align Motor Test Closed Closed Select Forward or Reverse.
Fuser Closed Closed Select Forward or Reverse.
Tray 1 Not applicable Not applicable Remove all paper from the input source tray to avoid
paper jams while performing this test. Select Forward
Tray 2 Not applicable Not applicable or Reverse.
Bottom Closed Open 1. Close the top access cover and front access door.
cartridge 2. Enter MOTOR TESTS.
Top cartridge Closed Open 3. Open the top access cover and front access door,
activate the top right bellcrank by hand, close the
Transfer Closed Open top access cover.
4. Remove the toner cartridges if you plan to test for
any length of time.
5. Run the desired motor tests.
To finish:
1. Open the top access cover.
2. Deactivate the top right bellcrank
3. Close the top access cover and the front access
door.
To run the motor tests:
1. Select MOTOR TESTS from DIAGNOSTICS.

2. Select the motor that you need to test, and press Select ( ).
3. Select the direction if a choice is offered (Forward or Reverse). Press Select ( ).
4. Press Stop ( ) to end the test.
Mirror Motor Test

2. Select Mirror Motor Test.
The panel displays Mirror Motor Test.
After the test completes, the panel displays either Pass or Fail.
To stop the test, press Stop ( ).
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Motor Calibration
This test is run to match the fuser motor speed to the belt motor speed.

2. Select Motor Calibration.
The printer generates eight pages as part of this test.
Servo Laser Test

2. Select Servo Laser Test.
The panel displays Servo Laser Test. After the test completes, the panel displays either Pass or Fail.
Print Tests
Input source tests
The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the installed
input options. The contents of the Print Test Page varies depending on the media installed in the selected input
source.
Check each Test Page from each source to assist in print quality and paper feed problems.
To run the Print Test Page:
1. Select PRINT TESTS from the DIAGNOSTICS.

2. Select the media source.
Tray 1
Tray 2 (if installed)
MP Feeder
3. Select Single or Continuous.
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If Single is selected, a single page is printed.

If Continuous is selected, printing continues until Stop ( ) is pressed to cancel the test.
If a source is selected that contains envelopes, an envelope test pattern is printed. If Continuous is
selected, the test pattern is printed only on the first envelope.
Note: The Print Test Page always prints on one side of the paper, regardless of the duplex setting.
4. Press Back ( ) to return to PRINT TESTS.
Print quality test pages (Prt Quality Pgs)
The print quality test consists of five pages. Pages one and two contain a mixture of graphics and text. The
remainder of the pages only contain graphics. The test prints on the media in the default tray.
This test may be printed from either Configuration Menu or the Diagnostics mode. To run the print quality pages
from the Diagnostics mode, select PRINT TESTS and Print Quality Pgs from the menu. Once the test is
started, it cannot be canceled. When the test pages print, the printer returns to the original screen.
To run the Print Quality Test Pages, select Prt Quality Pgs from PRINT TESTS. The message Printing
Quality Test Pages is displayed.
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Hardware Tests
Panel Test
This test verifies the operator panel LCD function.
To run the Panel Test:
1. Select HARDWARE TESTS from DIAGNOSTICS.

2. Select Panel Test.
The Panel Test continually executes.
3. Press Stop ( ) to cancel the test.
Button Test
This test verifies the operator panel button function.
To run the Button Test:
1. Select Button Test from HARDWARE TESTS in the Diagnostics mode.
Button Test
2. Press each button one at a time, and an X appears in the box that represents that button.
When you press Back ( ) or Stop ( ), the test ends.
Press Back or Stop to cancel the test.
DRAM Test
This test checks the validity of DRAM, both standard and optional. The test writes patterns of data to DRAM to
verify that each bit in memory can be set and read correctly.
To run the DRAM Test:
Select DRAM Test from HARDWARE TESTS in DIAGNOSTICS. The power indicator blinks indicating the test is
in progress.
Note: Turn off the printer to exit the test before the test is complete.
DRAM Test 128M

P:###### F:#####
P:###### represents the number of times the memory test has passed and finished successfully. Initially,
000000 displays with the maximum pass count being 99,999.
F:##### represents the number of times the memory test has failed and finished with errors. Initially, 00000
displays with the maximum fail count being 99,999.
Once the maximum pass count or fail count is reached, the test is stopped, the power indicator turns on solid,
and the final results appear. If the test fails, SDRAM Error appears for approximately three seconds and the
failure count increases by 1.
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CACHE Test
The CACHE Test is used to verify the processor CACHE is functioning properly.
1. Select CACHE Test from HARDWARE TESTS in DIAGNOSTICS.

The machine initiates a POR of the printer, and the following screen is displayed:
Resetting the
Printer
Upon completion of the POR, the following screen is displayed:
CACHE Test x100

P:###### F:######
P:###### represents the number of times the CACHE test has passed, finished successfully.
Initially, 000000 is displayed. The maximum pass count is 999,999.
F:###### represents the number of times the CACHE test has failed, finished with errors.
Initially, 000000 is displayed. The maximum fall count is 999,999.
2. To exit the test, turn the printer off.
Duplex Tests
Quick Test (duplex)
This test prints a duplex version of the Quick Test that can be used to verify the correct placement of the top
margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing
duplexed pages (Continuous) until Stop ( ) is pressed. For information about changing the margin, see Top
Margin (duplex) on page 3-14.
Note: Before you set the duplex top margin, be sure to set the registration. See Registration on page 3-4.
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The paper you choose to print the page on should be either Letter or A4.
To run the Quick Test (duplex):
1. Select Quick Test from DUPLEX TESTS.

2. Select Single or Continuous.
The single Duplex Quick test cannot be canceled.
The printer attempts to print the Quick Test Page from the default paper source.
Check the Quick Test Page for the correct offset between the placement of the first scan line on the
front and back side of a duplexed sheet.
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues until
you press Stop ( ).
Print Test (duplex)
This test provides service personnel with a way to verify the function of the printers duplex hardware. After the
user selects this test, the device automatically executes a continuous print test that generates a duplexed, color
output page. To stop the test, the user must press Stop ( ). While this test executes, the power indicator light
blinks green and the panel displays DUPLEX TESTS Printing....
The paper you choose to print the page on should be either Letter or A4.
To run the Print Test (duplex):
1. Select Print Test from DUPLEX TESTS. The printer executes a continuous print test that generates a
duplexed, color output page.
2. To stop the test, press Stop ( ).

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Top Margin (duplex)
This setting controls the offset between the first scan line on the front of the duplex page and the first scan line
on the back of the page. Therefore, be sure to set the top margin in REGISTRATION before setting the duplex
top margin. See Registration on page 3-4.
To set the Top Margin (duplex):
1. Print the Quick Test (duplex):

a. Select Quick Test from DUPLEX TESTS.
b. Select Single.
c. Hold the page to the light to see whether the top margin of the back aligns with the top margin of the
front.
2. Select Top Margin from DUPLEX TESTS.
3. Use or to select the margin setting you need to change.
Each increment shifts the duplex top margin by 1/100 of an inch.
The Top Margin (duplex) range is -20 to +20, and the default value is 0.
An increase moves the top margin down and widens the top margin. A decrease moves the top
margin upward and narrows the top margin.
4. Press .
5. Print the Quick Test (duplex) again to verify the adjustment. Repeat if necessary.
Motor Test (duplex)
This test is used to determine whether or not the duplex unit paper feed drive system is working correctly.
1. Select Motor Test from DUPLEX TESTS. The duplex motor runs continuously until stopped.
The message Motor Running displays.
2. To stop the test, press Back ( ) or Stop ( ).
Input Tray Tests
If tray 2 is installed, the INPUT TRAY TESTS menu appears. This test is used to determine if the Tray 2 full
sensor is sensing properly.
To run the Input tray test:
1. Select INPUT TRAY TESTS from the Diagnostics mode.

2. Select Sensor Test.
3. Select Tray 2.
Tray2 full displays.
4. Toggle the sensor to change the display and determine whether the sensor is operating properly.
Press Back ( ) or Stop ( ) to exit the test.
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Base Sensor Test
Bin Full Test
This test is used to determine if the bin full sensor is operating correctly. This test is only applicable to network
printers. To run the Bin Full Test:
1. Select BASE SENSOR TEST from DIAGNOSTICS.

2. Select Bin Full Test. The display shows Bin Full and the current state of this sensor, either Closed or
Open. Move the bin full sensor flag (located on the fuser) up and down to toggle the sensor state.
Sensor Test
This test is used to determine if specific sensors are working correctly. If you need to know where a sensor is
located, refer to Sensors on page 5-8. To run the Sensor Test:
1. Select BASE SENSOR TEST from DIAGNOSTICS.

2. Select Sensor Test. The display shows each one of the sensors, one line at a time, and the current state of
the sensor. Use the down arrow to locate the sensor in question. Use the following table to toggle the
sensor.
Sensor Possible values Sensor activation
Fuser Exit (paper Open/Closed Open the top access cover. Activate the fuser exit flag. The
exit) sensor should change state.
Inner Door (front Open/Closed Open the front access door. The sensor should change state.
access door)
Input Open/Closed Remove the paper tray 1. Activate the input sensor flag. The
sensor should change state.
Narrow Media Open/Closed Test the manual feed slot by pulling out the tray. The sensor
(transparency) should change state.
Test the MFP tray by inserting a sheet of paper, and pushing up
to sensor. The sensor should change state.
TPS Open/Closed Open the front access door. Slip a piece of paper between the
TPS and the transfer belt. The sensor should change state.
Toner C Open/Closed Remove the cyan toner cartridge. Shine a flashlight on the toner
level sensor. The sensor should change state.
Toner K Open/Closed Remove the black toner cartridge. Shine a flashlight on the
toner level sensor. The sensor should change state.
Toner M Open/Closed Remove the magenta toner cartridge. Shine a flashlight on the
Toner Y Open/Closed Remove the yellow toner cartridge. Shine a flashlight on the
Top Door (top Open/Closed Open the top access cover assembly. The sensor should
access cover change state.
assembly)
Waste Toner OK/Full Remove the waste toner box before entering the sensor test.
The actual test runs when the menu is entered. Replace the
waste toner box, leave the menu, and re-enter the menu. The
state should be OK.
Press Back ( ) or Stop ( ) to exit the test.

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Printer Setup
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
Warning: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be undone.
Page Counts
You can view, but not change any of the three counts displayed under PAGE COUNTS.
To view the Prt Color Pg Count, the Prt Mono Pg Count, or the Perm Page Count:
1. Select PRINTER SETUP from DIAGNOSTICS.

2. Select PAGE COUNTS.
3. Select the page count you wish to view:
Prt Color Pg Count
Prt Mono Pg Count
Perm Page Count
Press Back ( ) to return to PRINTER SETUP.
Serial Number
The serial number can only be viewed and changed.
To view or change the serial number:
1. Select Serial number from PRINTER SETUP.

2. Press Back ( ) to return to PRINTER SETUP.
Engine Setting 1 through 4
Warning: Do not change these settings unless requested to do so by your next level of support.
Model Name
The model name can only be viewed and cannot be changed.
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot be
determined using hardware sensors. The configuration IDs are originally set at the factory when the printer is
manufactured. However, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever the
system board is replaced. The IDs consist of eight digits. The first seven digits in each ID are hexadecimal
numbers, while the last digit is a checksum of the preceding seven digits. Each ID can contain a combination of
the digits 0 through 9, and A through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
The default standard model Configuration ID is used instead.
Configuration ID is the only function available in DIAGNOSTICS.
Unless the menu is in DIAGNOSTICS, Check Config ID displays.
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To set the configuration ID:
1. Select Printer Setup from the Diagnostic mode.

2. Select Configuration ID from the Printer Setup menu.
Submitting Selection displays, followed by the value for Configuration ID 1.
3. Enter the Configuration ID 1.
To select a digit or character to change, press or until the digit or character is underlined.
To change a digit or character, press to increase or to decrease the value.
When the last digit is changed, press to validate the Configuration ID 1.
If Invalid ID appears, the entry is discarded, and the previous Configuration ID 1 is displayed on
the screen.
If the process is successful, Submitting Selection appears on the display, followed by the
current value for Configuration ID 2.
4. Repeat the steps for entering the Configuration ID, and press .
If the Configuration ID 2 is validated, Submitting Selection appears, and a check ( ) appears next to
Printer Setup.
5. Restart the printer.
EP Setup
EP Defaults
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes this
is used to help correct print quality problems.
To restore EP Defaults:
1. Select EP Defaults from EP SETUP.

2. Select Restore to reset the values to the factory settings, and select Do Not Restore to exit without
changing the settings.
Fuser Temperature (Fuser Temp)
This adjustment can be used to help solve some customer problems with paper curl on low grade papers and
problems with letterheads on some types of media.
The fuser temperature can be adjusted to: Low, Normal, High. The default is Normal.
DC Charge Adjust, Dev Bias Adj, Transfer Adjust
Each of these three settings enables you to adjust the high voltage levels controlling the electrophotographic
process. You will use these settings to compensate for unusual operating circumstances such as high humidity.
The printer uses the value of these settings together with other settings to calculate printing speed and media
selection.

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Event Log
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on the
printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors have
occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in consecutive
positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are stored in the
event log.
To view the event log:
1. Select EVENT LOG from DIAGNOSTICS.

2. Select Display Log.
Up to three error codes display at a time. Press or to view additional error codes. Press to view
additional details.
Press Back ( ) to return to the EVENT LOG menu.
Print Log
Additional diagnostic information is available when you print the event log from DIAGNOSTICS rather than
CONFIG MENU.
The Event Log printed from DIAGNOSTICS includes:
Detailed printer information, including code versions

Time and date stamps
Page counts for most errors
Additional debug information in some cases
The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis.
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To print the event log:
1. Select EVENT LOG from DIAGNOSTICS.

2. Select Print Log.
Press Back ( ) to return to EVENT LOG.
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the
printed log information.
1. Select Clear Log from the Event Log menu.

2. Select YES to clear the Event Log or NO to exit the Clear Log menu. If YES is selected, Deleting EVENT
LOG displays on the screen.
Press Back ( ) to return to EVENT LOG.
EXIT DIAGNOSTICS
Press Select to exit DIAGNOSTICS. The printer performs a power-on reset and returns to normal mode.

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Configuration menu (CONFIG MENU)

Available tests
The tests display on the operator panel in the order shown for models C53x. The order differs slightly in models
C52x.
Configuration menu
Reset Fuser Cnt See Reset Fuser Cnt on page 3-21.
Color Lock Out See Color Lock Out on page 3-21.
(For models C52x: Black Only Mode)
Prt Quality Pgs See Prt Quality Pgs on page 3-21.
Color Trapping See Color Trapping on page 3-21.
SIZE SENSING See Size Sensing on page 3-22.
Panel Menus See Panel Menus on page 3-22.
PPDS Emulation See PPDS Emulation on page 3-22.
Download Emuls See Download Emuls on page 3-22.
Demo Mode See Demo Mode on page 3-22.
Factory Defaults See Factory Defaults on page 3-22.
Energy Conserve See Energy Conserve on page 3-23.
EVENT LOG See Event Log on page 3-23.
Auto Align Adj See Auto Align Adj on page 3-23.
Auto Color Adj See Auto Color Adj on page 3-23.
Enforce Color Order See Enforce Color Order on page 3-24.
Color Alignment See Color Alignment on page 3-24.
Motor Calibration See Motor Calibration on page 3-24.
Paper Prompts See Paper Prompts on page 3-24.
Env Prompts See Env Prompts on page 3-25.
Jobs on Disk (if hard disk is installed) See Jobs on Disk on page 3-25.
Disk Encryption (if hard disk is See Disk Encryption on page 3-25.
installed)
Duplex Gloss See Duplex Gloss on page 3-25.
Font Sharpening See Font Sharpening on page 3-26.
Exit Config Menu This selection exits Configuration Menu, and Resetting the
Printer displays. The printer performs a POR and returns to normal
mode.
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Reset Fuser Cnt
Resets the fuser count value to zero. The Event Log records each time that a user executes the Reset Fuser
Count operation. See Event Log on page 3-23 for more information. This setting only appears if the
Maintenance Warning and Intervention function is enabled in the printer Configuration ID.
To reset the fuser count:
1. Select Reset Fuser Cnt from the CONFIG MENU.

2. Press .
3. Press to select Reset.
Resetting Fuser Count Value appears.
4. Select Motor Calibration. See Motor Calibration on page 3-24.
To cancel a reset, press Back.
Color Lock Out

Called Black Only Mode in C52x models.
Select On when printing for extended periods with only black toner. This saves the toner cartridges (cyan,
magenta, and yellow) and photoconductor units from excessive wear. In addition to setting the values, the cyan,
magenta, and, yellow toner cartridges and their matching photoconductor units must be removed from the
printer.
Select Off (default) when printing with color toner.
Note: Remove all the color supplies from the printer before selecting the On value from the operator panel.
Install all the color supplies before selecting the Off value from the operator panel.
Prt Quality Pgs
To help isolate print quality problems, print the Print Quality Test Pages. The pages are formatted. The
Printing Quality Test Pages message appears, then the pages print. The message remains on the
operator panel until all the pages print.
Press Select to print the pages. The Print Quality Test Pages contain several pages. The first page which is
printed in English text only contains a mixture of text and graphics. The information includes values of the Quality
Menu settings in Settings and printer and toner cartridge configuration information. The remaining pages only
contain graphics. For samples of the pages, see Print quality test pages (Prt Quality Pgs) on page 3-10.
Color Trapping
Uses an algorithm to compensate for mechanical mis-registration in the printer. When small black text or fine
black lines are being printed, the printer checks to see if they are being printed on top of a colored background.
If so, rather than remove the color from beneath the black content, the printer leaves the color around the edge
of the text or line. The hole in the colored region is reduced in size which prevents the characteristic white gap
that is caused by mis-registration.
This menu item applies to PCL 5 emulation, PCL XL, PDF, and PostScript.
Selections are Off and the values 1 through 5, with 2 as the default. Values 1 through 5 indicate the amount of
color remaining beneath the black content. Each setting increments by 1/600 of an inch. The more inaccurate
the registration setting, the higher the setting needs to be adjusted. Selecting Off disables color trapping.

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Size Sensing
Turns the automatic size sensing for print media input sources either to Auto or Off.
Selections include Tray 2 Sensing, if the tray is installed, Auto (default), and Off. This is a two-level menu that
displays only those print media sources which support automatic size sensing.
Panel Menus
Lets the system support person enable or disable the operator panel menus. Selecting Enable (the default)
prevents users from changing values for the printer. Disable allows users to changes the values.
This menu item only appears when the PJL PASSWORD Environment variable is set to 0.
PPDS Emulation
Activates or deactivates the Personal Printer Data Stream (PPDS) emulation language. This menu item only
appears if the PPDS interpreter is available.
Download Emuls
Lets the system support person turn the download emulator off. This menu item only appears if one download
emulator is installed.
The only selection is Disable. An Enable value is unnecessary because the printer automatically re-enables all
download emulators after two instances of a power-on reset for the printer. To re-enable these emulators, a user
would perform another power-on reset after exiting the CONFIG MENU.
Demo Mode
Lets marketing personnel or merchandisers demonstrate the printer to potential customers by printing the demo
page.
Selections include Deactivate (default) and Activate. Select Deactivate to turn Demo Mode off; or select Activate
to turn Demo Mode on.
Factory Defaults
Sets the majority of printer values back to their factory default settings.
Warning: This selection cannot be reversed, so this operation should only be used as a last resort to fix any
printer problem. When factory default settings are restored:
All downloaded resources (fonts, macros, symbol sets) in the printer memory (RAM) are deleted.
All menu settings return to the factory default setting except:
The Display Language setting in the Setup Menu.
All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu, LocalTalk Menu, and
USB Menu.
Selections are Restore Base and Restore Network. The Restore Network value only appears on printer models
that have integrated network support.
Restoring Factory Defaults appears on the operator panel while factory defaults are restored.
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Energy Conserve
Affects the values that appear in the Power Saver menu item in the Setup Menu. This menu item only appears
when the printer model does not support Automatic Power Saver or has deactivated Automatic Power Saver.
The menu item only affects the values that are displayed in the Power Saver menu item.
Select Off (default) to cause Power Saver to only display Disabled. If Disabled is selected in Power Saver, the
printer deactivates the Power Saver feature. Select On to cause Disabled to not appear on the operator panel for
Power Saver.
Event Log
Lets the system support person print a limited set of the information contained in the Diagnostics mode version
of the printed Event Log. For a sample of a printout, see Event Log on page 3-18. The limited Configuration
log and the full Diagnostics log printed versions show the same operator panel messages when they print and
follow the same layout guidelines.
To print the event log:
1. Select EVENT LOG from the Config Menu.

2. Select Print Log.
3. Press Select to begin printing the log.
Auto Align Adj
Controls whether the printer executes the automatic alignment calibration after an initiating event occurs. Toner
Patch Sensing (TPS) is a diagnostic mechanism that automatically adjusts the printer toner density and
alignment settings.
When TPS executes, the printer generates toner patches on the transfer belt. It then uses these to calculate the
appropriate amount of adjustment, if necessary.
When an event initiates a TPS operation, the printer performs a toner density calibration, an alignment
calibration, or both of the calibrations.
Selections are On (default) and Off.
Auto Color Adj
Sets the suggested number of pages which the printer should print between consecutive calibrations.
Selections are Off and the values between 100 and 1000 in increments of 50. The default is 500 pages.
If the printer exceeds the set value while printing a job, it completes the current job and any other jobs received
while printing the current job before it initiates a calibration. The printer does not cancel or suspend an active job
in order to perform a calibration. If a user is in any of the menus, including the Configuration Menu and the
Diagnostics mode, an automatic color adjust calibration does not occur.

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Enforce Color Order
Lets the system support person set whether the color order of the cartridges inside the printer is enforced and if
messages appear.
From top to bottom, as indicated by the color labels in the printer, the enforced toner cartridges order is yellow,
cyan, magenta, and black.
When On is selected, the printer lets users place each toner cartridge in only its specified slot. For instance, the
Magenta toner cartridge must be in the Magenta slot. If the user tries to place a cartridge in an incorrect slot, the
printer message 31 Defective or Missing [color] Cartridge or 32 Unsupported [color]
Cartridge appears where [color] stands for Cyan, Magenta, Yellow, or Black.
When Off is selected, the printer does not issue any message to let the user know that the cartridge is placed in
the wrong slot inside the printer.
Color Alignment
Prints the Print Alignment Page and requires that the best line in each set of lines must be selected.
Press Select to begin printing.
Consulting the printed page, follow the instructions on the operator panel to choose the best appearing line
numbered 0 through 20 for the following sets of lines. These includes Set A, Set B, and so forth through Set L.
For each of the sets listed, the sub-value is 020 (10 is the default).
Motor Calibration
Allows for speed calibration after resetting the fuser maintenance counter.
To calibrate the motors:
Press to select Motor Calibration from the CONFIG MENU. Calibrating displays, and the printer prints
several blank pages and then returns to the CONFIG MENU.
Paper Prompts
Controls the source the printer selects for a change paper source message. The printer displays the change
paper source message based on the size of the paper requested and not by the paper type.
Selections include Auto, MP Feeder, and Manual Paper. MP Feeder is only available on some printer models.
Note: If the Configure MP setting is changed to Manual, a power-on reset is performed, and the value of the
Paper Prompts menu item before the power-on reset was MP Feeder, then when the printer restarts, the printer
automatically changes the Paper Prompts setting to Manual Paper.
Load Manual overrides that would result in a change paper message are disabled for Paper or Env prompts that
are set to Manual, Manual Paper, or Manual Env.
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Env Prompts
Controls the source the printer selects for a change envelope source message. The printer displays the change
envelope message based on the size of the envelope requested and not by the envelope type.
Selections include Auto, MP Feeder, and Manual Env. MP Feeder is only available on some printer models.
Note: If the Configure MP setting is changed to Manual, and a power-on reset is performed, and the value of the
Env Prompts menu item before the power-on reset was MP Feeder, then when the printer restarts, the printer
automatically changes the Env Prompt setting to Manual Env.
Load Manual overrides that would result in a change paper message are disabled for Paper or Env prompts that
are set to Manual, Manual Paper, or Manual Env.
Jobs on Disk
Lets the user select whether or not the printer deletes all buffered jobs on the hard disk. This menu item only
appears if a hard disk is installed. It appears even if no buffered jobs exist on the hard disk.
Selections include Do Not Delete and Delete.
Disk Encryption
Controls whether the printer encrypts the information that it writes to the hard disk.
Warning: When the value for Disk Encryption, the printer completely formats the hard disk which means that all
information on the disk is deleted.
Note: If an encrypted disk is removed from the printer and another disk is installed, the Disk Corrupted.
Reformat? message appears. The newly installed disk must either be formatted or removed from the printer.
Selections include Disable (default) and Enable. When Disk Encryption is selected, Yes or No appears for you to
confirm. Select either Yes or No, and press Select to continue. To cancel, select No.
The Disk Encryption menu item only appears when:
A non-defective disk is installed in the printer.

The values of bits 3-2 of digit 4 in the Configuration ID 2 are either 01 for Supported, or 10 for Supported
with an internal network adapter (INA).
A graphic appears, showing:
The message Encrypting Disk or Formatting Disk

A percentage scale
The message DO NOT POWER OFF
The process is complete when the percentage scale displays 100.
Duplex Gloss
Generates higher quality duplex copies than when using the normal duplex mode. The major difference between
normal duplex and duplex gloss mode is the number of sheets in the duplex print media path. Normal duplex
mode feeds two sheets simultaneously, while duplex gloss feeds only one sheet.
Selections include Off (default) and On.

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Font Sharpening
Lets a user set a text point-size value below the setting of the high frequency screens used when printing font
data. This menu item only affects the PostScript, PCL 5, PCL XL, and PDF emulators.
Settings are in the range of 0150 (24 is the default). For example, if the value is set to 24, then all fonts sized 24
points or less use the high frequency screens. To increase value by 1, press the right arrow; to decrease the
value by 1, press the left arrow.
Exit Config Menu
Press Select to exit the CONFIG MENU. The printer performs a power-on reset and returns to normal mode.
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Paper Jams
Error jam locations
The following illustration shows the location and error codes generated for specific paper jams and the
corresponding locations of these jams.
203 Paper Jam

exit sensor retract
when duplexing
202 Paper Jam
fuser / exit sensor
230 Paper Jam

exit sensor to 230 Paper Jam
input sensor exit sensor to
when duplexing input sensor
when duplexing
250 Paper Jam

242 Paper Jam MPF feeder
tray 2
242 Paper Jam

tray 1
200 Paper Jam

input sensor area

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Paper jams in the multipurpose feeder or manual feeder
Note: The multipurpose feeder can also be used as a manual feeder.
Loading media in the multipurpose feeder or manual feeder
1. Use the marks above the slot to adjust the width guide for standard paper sizes. For odd sizes, once the
paper is isolated, move the width guide until it lightly touches the sheet.
Warning: Do not force the width guide against the paper, or it could be damaged.
2. When Load manual feeder with <x> appears on the display, load a single sheet of paper flush with
the right side of the slot, and then press .
Load an envelope with the flap side up.
3. Push the paper in until it stops. The printer pulls it in farther.

Note: Maintain pressure on the paper or envelope until the printer takes the paper from your hand.
Clearing a paper jam in the multipurpose feeder
When paper jams in the multipurpose feeder, a 250.xx, 201.08, or 200.11 Paper Jam message appears.
1. Pull the paper down and out.

2. Open the top access cover, and close it.
3. Load the paper, and push the paper in until it stops. The printer should pull it in farther.
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Clearing paper jams in the manual feeder
When paper is not placed far enough into the manual feeder, the display prompts you to insert paper.
If the paper is pushed far enough into the manual feeder for the printer to sense it, but not far enough to feed
properly, 200.xx, 200.11, or 201.08 Paper Jam messages appear.
In either case, push the paper farther into the manual feeder.
If the paper does not feed:
1. Remove the paper or envelope.

2. Open the top access cover, and close it.
3. Load the paper, and push the paper in until it stops. The printer should pull it in farther.

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Theory of operation
Paper path
Paper exit flag
Fuser
Transfer
belt
System
card
Bump roller
align
Input flag
Paper pick
mechanism Duplex
MPF
pick
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Main Components
System card
The system card provides the intelligence of the printer. Command and control signals originate in the system
card that make print media travel possible. The system card controls the timing of the print media during the
printing so the media arrives at certain positions in the print process at certain times.
Paper tray
Houses the print media.
Paper pick mechanism
Picks the print media from the paper tray. The paper pick mechanism contains the paper pick (input) sensor and
the multifunction transparency sensor.
Bump aligner roll
The bump aligner roll advances the print media onto the transfer belt and corrects any media skew as it comes
out of the paper trays or MPF.
Transfer belt
The transfer rolls (located inside the transfer belt unit) are an integral part of the electrophotographic process,
and the transfer belt advances the print media through the printer.
Fuser
The fuser bonds toner to the print media and advances the print media through the last portion of the paper
path. The paper exit sensor is also located in the fuser, and a flag is present on all fusers that activates the bin
full sensors on network model printers.
Duplex
Duplex capability is present only on the C524dn or C524dtn model printers. The duplex function is built into the
front access door and uses a two-pass method for rerouting the paper down and back through the paper path for
a second time. To accomplish the two-pass method, the paper is fed partially out of the printer and is then
reversed back into the printer.
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Print media transport
The print media is picked from the input source and fed to the bump aligner roll. The media movement is
detected by a sensor located in the paper pick mechanism. It does not matter where the media comes from (Tray
1, Tray 2, or, the MPF); it will enter the electrophotographic process at the bump aligner drive. The bump aligner
motor drives the bump aligner roll which feeds the paper to the transfer belt.
500-sheet assembly Bump aligner roll
pick tire
Pick tire Backup aligner roll
MPF pick tire

5022-xxx
Once the paper is fed onto the transfer belt, the photoconductor drums in conjunction with the transfer belt pull
the print media through the paper path.
Photoconductor
drums
Transfer belt
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Once the print media exits the transfer belt, it enters the fuser where heat and pressure are applied to bond the
toner permanently to the media. The fuser rollers continue to turn and pull the print media through the paper
path until it reaches the exit drive roll. The exit drive roll pulls the print media from the fuser rollers and delivers it
to the fuser output drive roll. Once the print media reaches the fuser output drive roll, the roller pushes the print
media into the output bin.
Fuser output Fuser exit drive roll
drive roll
Paper exit flag Fuser backup roll
Fuser exit
idler roll
Fuser hot roll

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If the page is to be duplexed, the fuser output drive roll continues to pull the media until it clears the paper exit
flag and then reverses the rotation of the roller in order to pull the media back into the printer duplex assembly.
The media is then routed down through the duplex path until it reaches the bump aligner roll. Once in this
position, it enters the EP path for the second time.
Fuser output
drive roll
Paper exit flag
The paper exit flag serves two purposes. When it triggers the paper exit sensor, it serves as a one-way gate for
the media when it is exiting the printer to the output bin and also serves as a one-way gate when the media is
entering back into the printer for a duplex print. In other words, it diverts the print media's path, directing it to
either the output bin or the duplex paper path.
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Mechanical drive
In order for the print media to move through the paper path, there are several drive motors that supply the
mechanical power to the rollers discussed previously. The drives for these components are illustrated and
discussed in the following paragraphs.
Paper pick mechanism drive
When printing from Tray 1 or Tray 2, the paper pick motor drives the paper pick gears which causes the pick
roller to turn. During an MPF print, the paper pick motor drives the swing arm assembly for the MPF and causes
the MPF paper pick roller to turn.

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Bump aligner drive
The power to turn the bump aligner roll is supplied from the bump aligner motor. The motor drives a set of bump
aligner gears which causes the bump aligner roll to turn.
Bump aligner roll Bump aligner gears Bump aligner gears
Bump aligner motor
Note: If this motor is stalling or causing waste toner box full messages, the vertical auger mechanism might be
causing the problem.
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Photoconductor unit/toner cartridge drive
The photoconductor units (four) and toner cartridges (four) receive drive power from the EP drive assembly
motors. The top cartridge motor 1 on the EP drive assembly provides drive to the top two photoconductor units
and toner cartridges (yellow and cyan). Likewise, the bottom cartridge motor 2 drives the two bottom
photoconductor units and toner cartridges. When the printer's top access door is open, the couplers for the toner
cartridges and photoconductor units disengage.

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Transfer belt drive
The transfer belt unit receives drive from a motor located on the EP drive assembly. When the top access door is
open, the coupler for the transfer belt disengages.
Outside Inside
Transfer belt Coupler

motor
Fuser drive
The fuser drive (motor) is built into the fuser assembly and drives the fuser rollers to turn.
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Duplex drive
The duplex motor is mounted on the front door assembly. Drive is provided to three drive shafts in the duplex unit
by a belt that is driven by the motor. The drive shafts move the print media through the duplex unit during
printing.
Duplex motor Drive shafts Bottom view Belt

of motor and
gear

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Paper sensing
Sensors are strategically placed in the printer to ensure that the print media is making it to specific points within
a given time in the electrophotographic process. There are two paper flags: one at the bottom of the machine
(paper pick) to detect input paper, including duplex second side, from all sources and one at the top (paper exit)
to detect paper movement beyond the fuser. The flags are similar in design, in that a mechanical arm is moved
by the media to interrupt an optical sensor; both are normally blocked when no media is present. There is also a
multifunction transparency sensor that detects if: 1) tray 1 is present, 2) narrow media is being used, and 3) the
media is a transparency. The sensor works for tray 1, tray 2 (500-sheet option), and the MPF.
Paper pick sensor

Paper pick mechanism
Multifunction
transparency sensor
Input sensor
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Paper exit/duplex entry sensor and bin full flag
The top sensor detects movement in two directions: as the paper exits the fuser and as it is retracted from the
exit tray back into the duplex path. Each sheet must be driven past the fuser exit flag and allowed to fall before
being turned around and starting the duplex path. If the print media activates the paper exit flag for too long, or
the print media doesn't reach the paper exit flag within a given time, a paper jam error will be posted.
There is a similar paper flag (bin full) on the output of network machines. This sensor indicates when the output
bin is full. The physical flag is located in the fuser on all machines; however, the electrical sensor is not present
on the non-network models. The flag should move in and out of the sensor eye with every sheet until the bin is
nearly full. Once in this state, the paper flag will break the sensor eye continuously.
Note: Bin full sensor is located

Paper exit/duplex in top cover assembly
entry sensor
Paper exit/duplex
entry flag Bin full flag
Fuser access door removed for clarity.

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Electrophotographic (EP) process
Main components
Fuser
High voltage
power supply Printhead
Developer (toner)
cartridge
Transfer belt
Photoconductor
belt
System card
The system card is the brain of the printer. During the print process, an image is sent from a computer to the
system card. The raster image processor (RIP) portion of the system card converts the data into a raster image
and feeds this data along with control information to the printhead.
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High voltage power supply (HVPS)
Provides a high voltage charge to:
The charge roll located in the photoconductor unit

The photoconductor drum located in the photoconductor unit
The toner adder roller (TAR) located in the toner cartridge
The developer roll located in the toner cartridge
The doctor blade located in the toner cartridge
The four transfer rolls located in the transfer belt
Printhead assembly
The printhead receives control and image data from the system card (RIP). Through the use of a laser unit, the
printhead irradiates the photoconductor drum with light and creates an invisible image called a latent or
electrostatic image.
Photoconductor unit
The photoconductor unit consists primarily of a charge roll and the photoconductor drum. The charge roll
charges the surface of the photoconductor drum to prepare it for the latent image drawn by the laser. Once the
photoconductor drum has been written to by the laser, it is responsible for picking up toner from the cartridge
developer roller and then transferring the image to the print media.
Toner cartridge
This unit consists primarily of the developer roll and the toner adder roll. The primary function of this unit is to
supply charge toner to the photoconductor unit for transfer onto the print media. The toner adheres to the
electrostatic image on the surface of the photoconductor drum which is then transferred to the print media.
Fuser
The fuser assembly uses heat and pressure to fuse the toner image onto the print media.

5022-xxx
Charging
The primary component of the charging process is the high voltage power supply. The following provides
information that covers the mechanical transfer of the high voltage through a set of springs to each
subcomponent of the charging process.
Photoconductor unit (charge roll)
The following illustration shows the circuit path that allows high voltage current to flow from the HVPS to the
charge roll contact on the photoconductor unit. It is essential that the contact springs are properly touching to
provide a good flow. If not, print quality problems will occur.
High voltage
power supply
High voltage
contact path
Photoconductor unit (photoconductor drum)
photoconductor drum contact on the photoconductor unit. It is essential that the contact springs are properly
touching to provide a good flow. If not, print quality problems will occur.
High voltage
power supply
High voltage
contact path
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Toner cartridge
toner cartridge. The toner cartridge contains three parts that are provided high voltage from the HVPS. These
three parts are: the doctor blade, the developer roll, and the toner adder roll (TAR). It is essential that the contact
springs are properly touching to provide a good flow. If not, print quality problems will occur.
High voltage Cleaner blade high
power supply voltage contact path
Toner add roll Developer roll high

high voltage voltage contact path
contact path

5022-xxx
Transfer belt
The transfer belt houses four transfer rollers that provide image transfer from the photoconductor drum to the
print media. The transfer belt receives its high voltage charge through spring contacts located on the transfer
contact assembly as shown in the following illustration. For the sake of simplicity, only one of the roller's high
voltage paths is shown. This path is typical for the other three rollers as well.
Transfer belt high
voltage path
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Exposing
The main components in the exposure process are the system card, the printhead and the photoconductor unit.
The following illustration depicts a typical data path for a single color exposure.
Data is received from a computer into a port on the system card. The system card's RIP function converts this
data into raster information which is fed to the printhead along with other control data. The data is converted by
the printhead laser into light energy data that is directed to the light sensitive photoconductor unit.
System card
Printhead
Photoconductor
unit

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Developing
The two primary components of the developing process are the photoconductor unit and the toner cartridge. The
toner cartridge contains a toner adder roll, developer roll and toner. Toner is advanced toward the toner adder
roll by three paddle assemblies. The advanced toner clings to the electrically charged toner adder roll. The toner
on the toner adder roll is then electrically attracted to the developer roll because of the difference in electrical
charge between the toner adder roll and the developer roll. The toner uniformly coats the developer roll with help
from the doctor blade and is introduced to the electrostatic image on the photoconductor drum. The toner then
transfers to the photoconductor drum.
Photoconductor unit Developer cartridge
Photoconductor
drum
Developer roll
Toner add roll Paddles
(TAR)
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Transferring
After the toner is attracted to the photoconductor drum, the image is ready for transfer onto the print media. The
print media is advanced in the paper path onto the transfer belt and is carried along the belt underneath each
photoconductor unit. The charged transfer roll(s) located inside the transfer belt pulls the image from the
photoconductor drum to the print media. This is a direct transfer method.
The main function of the transfer belt is to provide transport for the print media. Toner is not transferred directly to
the belt during the print process.
Photoconductor unit
Photoconductor
drum
Transfer roll

5022-xxx
Fusing
After the image has been transferred onto the print media, it is ready for fusing. The print media is transported
into the fuser where the hot roll and backup roll use a combination of high heat and pressure to melt and press
the toner to the media.
Backup roll
Hot roll
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Cleaning
The transfer belt and photoconductor drum are cleaned at the end of the electrophotographic process cycle. The
transfer belt surface is cleaned as it rotates past a cleaning blade and shaft located inside the transfer belt
assembly. Any waste toner that is scraped off of the belt is collected in the waste toner container located next to
the belt inside the transfer belt unit.
The photoconductor drum is cleaned by the cleaning blade.

Photoconductor drum
cleaning blade
Transfer belt
cleaning blade
Transfer belt Transfer belt

waste toner cleaning shaft
container

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Electrical interlock
5 V interlock switch
An interlock switch triggered by the front access door disables the +5 V output to the printhead which turns off
the laser.
Gearbox shield removed
5V interlock switch
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The 24 V dc interlock switch is mounted to the right side of the top cover camshaft assembly. Opening the top
door rotates the drive retraction lockout which opens the 24 V dc interlock switch. When the top door is closed
with the front access door also closed, the drive retraction lockout trips the switch arm which closes the 24 V dc
interlock switch.
Drive retraction Switch arm 24 V interlock

lockout switch
When the 24 V switch opens, the normally open side of the switch is activated which signals the system card to
disable a +24 V power supply output, turning off all high voltage supplies, the bump/align motor, the duplex
motor and the fuser motor for safety considerations.

5022-xxx
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4. Repair information
Removal and cleaning precautions

Observe the following precautions whenever you service the printer:
Be sure to unplug the printer from the outlet before attempting to service the printer.
To reassemble the printer, reverse the order of removal unless otherwise specified.
Do not operate the printer anytime during removals. If it is absolutely necessary to run the printer with its
covers removed, use care not to allow your clothing to be caught in revolving parts such as the gears,
rollers and fan motor.
Never touch the terminals of electrical parts or high-voltage parts such as the high-voltage power supply.
After part replacement, ensure the wiring harness is not caught or damaged.
Do not attempt to cut or extend the wiring harness.
Confirm the wiring harness connector is connected properly.
Be sure to handle the fuser carefully as it remains hot for a while after the printer stops running. Always
unplug connectors by holding the connector housing.
Warning: Read the following before handling electronic parts.
Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as
turning off power before removing electronic cards:
Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are
ready to install the part in the printer.
Make the fewest possible movements with your body to prevent an increase of static electricity from
clothing fibers, carpets, and furniture.
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This
discharges any static electricity in your body to the printer.
Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins.
If you need to put down the ESD-sensitive part for any reason, first put it into its special bag.
Printer covers and metal tables are electrical grounds. They increase the risk of damage because
they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can
be discharge paths without being grounded.)
Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install printer
covers when you are not working on the printer, and do not put unprotected ESD-sensitive parts on a
table.
If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low
humidity increases static electricity.
Repair information 4-1

5022-xxx
Handing the photoconductor unit

The following precautions must be observed when handling the photoconductor unit. The photoconductor unit is
a supply item you will have to remove during some of the repair procedures:
Transportation/storage
Use the specified carton whenever moving or storing the photoconductor unit.
Handling
The optical photoconductor roller in the photoconductor unit exhibits the greatest light fatigue after being
exposed to strong light over an extended period of time. Never expose it to direct sunlight. Cover the
photoconductor unit when you remove it from the printer.
Use care not to contaminate the surface of the optical photoconductor roller with an oil-based solvent,
fingerprints, and other foreign matter.
Do not scratch the surface of the optical photoconductor roller.
Parts not to be touched
Any part where the mounting screws are used to meet a printer alignment set at the factory must not be
removed, disassembled, or adjusted.
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Adjustments
Printhead alignment
Overview
When reinstalling the printhead, it is important to keep in mind that the printhead mounting screws should be
initially tightened just enough to hold the printhead in the printer. This allows the pages to be printed that will be
used to align the black plane to the printer frame and also allows skew adjustment with the printhead alignment
screw. Once black skew is adjusted, the mounting screws will be fully tightened.
There is one printhead that houses the four color planes. The black plane is aligned to the printer, and the color
planes are internally aligned to black. Electrical alignment is done to fine tune the alignment of the color planes
to the black plane once the printhead is installed.
The first step in aligning the printhead is to set the skew for black.
Printhead mechanical alignment
Skew (black)
1. During installation of the printhead, the printhead's lower right corner slot (as seen when looking through
the rear of the printer) and the hole in the frame (A) should have been visually aligned.

5022-xxx
2. Remove the paper exit tray for access to the printhead alignment screw (B).
3. Enter Diagnostic mode (turn off the printer, press and hold and , turn on the printer, and release the
buttons when the clock graphic displays).
4. Select REGISTRATION.
5. Select Skew.
6. Adjust this setting to zero, and press Select ( ).
7. Press Back ( ).
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8. Scroll down to Quick Test, and press Select. A page similar to this one prints:
Top left alignment marks Top right alignment marks
Left margin
alignment
marks
Lexmark C52X
Quick Test
Printer Information Margin Settings
Page Count xx Top Margin = x
PSAC xx Bottom Margin = x
Installed Memory xxx MB Left Margin = x
Processor Speed xxxMHz Right Margin = x
Serial Number xxxxxxx Skew = x
CalStat xxxx Cyan Top Margin = x
CalSet x.xx x.xx x.xx Cyan Left Margin = xx
x.xx x.xx Cyan Right Margin = x
Engine ID xx Cyan Skew = x
FSpeed xxx Cyan Bow = x
Print er Rev isi on Lev els Yellow Top Margin = x
Loader xx.xx.xxxx-x Yellow Left Margin = x
Kernel xxx.xx.xxxx-x Yellow Right Margin = x
Base xx.xx.xxxx-x Yellow Skew =x
Network xxx.xx.xxxxx-x Yellow Bow = x
Network Drvr xx.xx.xxxx-x Magenta Top Margin =x
Engine xx.xx.xxxx-x Magenta Left Margin =x
Magenta Right Margin = x
Font x.xxxxx-xx.x
Magent Skew = x Right margin
magenta Bow = x
Dup Top Margin = x alignment
Paper Source = Tray 1 marks
Formatted Size = xxxxxx
Bottom margin alignment marks

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9. Adjust the screw to adjust the skew and straighten the image on the paper.
If the top right alignment marks are lower than the top left alignment marks, rotate the alignment screw
counterclockwise a full revolution, and print the Quick Test page. Repeat adjusting the screw and printing
the Quick Test until the top alignment marks are the same distance from the top of the media.
Note: One rotation of the printhead alignment screw equals approximately 0.5 millimeter movement of the
top edge print alignment marks.
Straight Skewed
LexmarkC52X
Quick Test
Printer Information
Margin Settings
xx
xxx MB
xxxMHz
xxxxxxx
xxxx
x.xx x.xx x.xx
x.xx x.xx
xx
xxx
FSpeed xxx Cyan Bow = x Pri nter Revisi on Leve ls Cyan Bow = x
Yellow Top Margin = x Loader Yellow Top Margin = x
Printer Rev isi on Lev els xx.xx.xxxx-x
Font x.xxxxx-xx.x

10. When the top right and top left alignment marks are both showing and are even on the page, tighten the
printhead mounting screws in the following order: Top middle, lower left, and lower right.
11. Reinstall the paper exit tray and the fuser cable cover. Replace the covers.
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Registration (black)
Top Margin
1. Select Quick Test (REGISTRATION in the Diagnostics mode), or use the last Quick Test you used to
adjust skew.
2. Select Top Margin, and press Select.

3. Adjust the values until both top alignment marks are on the top edge of the print.
Increasing the value (right arrow) moves the alignment marks down on the print.
Decreasing moves them up.
4. Press Select ( ) to save the value.
5. Print the Quick Test page, and check the top alignment marks. Repeat adjustment of the top margin and
printing of the Quick Test page until top margin is set.
Bottom Margin
1. Select Bottom Margin, and press Select.

2. Adjust the bottom margin until the points of the bottom margin alignment marks are visible and touching
the edge of the paper.
Increasing the value (right arrow) moves the alignment marks up on the page.
Decreasing the value (left arrow) moves the marks down on the page.
4. Print the Quick Test page, and repeat this process until the bottom margin is adjusted.

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Left Margin
1. Select Left Margin, and press Select.

2. Adjust the left margin until the points of the left alignment marks touch the edge of the page.
Pressing the left arrow decreases the value and moves the left alignment marks to the left.
Pressing the right arrow increases the value and moves the left alignment marks to the right.
4. Print the Quick Test page, and check the left alignment marks each time until you are satisfied.
Right Margin
1. Select Right Margin, and press Select.
2. Adjust the right margin until the points of the left alignment marks touch the edge of the page.
Pressing the left arrow decreases the value and moves the right alignment marks to the right.
Pressing the right arrow increases the value and moves the right alignment marks to the left.
4. Print the Quick Test page, and check the results. Repeat if necessary.
5. When the registration is complete, proceed to the color alignments.
Alignment (cyan, yellow, and magenta)
1. Press Back ( ) on the operator panel until you reach the top menu, select ALIGNMENT MENU, and
press Select.
2. Select Cyan.
3. Select Top Margin, and use the right and left arrow keys to select zero. Press Select ( ) to save the
setting.
4. Select Left Margin, Right Margin, Bottom Margin, Skew, and Bow. In each menu, use the right and left
arrow keys to select zero, and press Select ( ) to save the value.
It is important to set all the values to zero before starting.
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5. Select Quick Test in the Cyan menu, and press Select.

Two pages print. You may have to print these pages several times until you get T and Z aligned. Do not go
to step 2 until T and Z are aligned. The first page is similar to the following:

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6. Determine the line under Fine Adjustment that is closest. If the value is beyond the Fine Adjustment scale,
use either of the Coarse Adjustment scales.
7. Enter the number determined from the Fine Adjustment scale or the Coarse Adjustment scales on the part
of the page for the T value. The current value is automatically entered on the sheet. At this point, it should
be zero.
-18 -18
8. Enter the New Cyan T value on the operator panel using the right and left arrows, and press Select to
save the value.
9. Reprint the Quick Test, and evaluate whether you are at zero changes.
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10. Repeat this process for skew (Z). Don't forget to add the T value and the current cyan Z value to obtain the
new skew (Z) value.
An example is shown below:
-18 -18 -18 -14 -32

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11. Continue to follow the directions on the bottom of the first page to find the Cyan Top Margin (T), the Skew
(Z), and on the second page of the Quick Test page, the Left Margin (L), Right Margin (R), and Bow (P).
12. Repeat steps 2 through 11 for yellow and magenta.

Note: Start each color group by setting the Top Margin, Left Margin, Right Margin, Bottom Margin, Skew,
and Bow to zero.
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Printer removal procedures

Precautions to take before maintenance work
Do not implement any operation, removal, or modification and so on, which is not presented in this manual.
1. Turn the printer power off and unplug the power cable from the outlet prior to starting
removals or checks.
2. Prior to starting any repairs, read and understand the warnings in this manual.
High temperature
High voltage
Laser radiation
3. Confirm the direction of all parts and screw lengths during removal/replacement.
4. Utilize the proper cleaning procedures/solvents during maintenance.
5. Confirm that all parts and covers are properly installed and assembled prior to starting the print test.

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Cover removals
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Exit tray cover removal
See Exit tray cover, C52x on page 7-3 for the part number.
Grasp the exit tray, and lift away from printer.

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Front access door cover assembly removal
See Front access door cover assembly for the part number for the models you need on page 7-3.
1. Remove the paper tray.

2. Remove the right cover. See Right cover removal on page 4-26.
3. Disconnect the transfer belt cable (A).
4. Press the two tabs (B) on either side of the transfer belt assembly, and lift out the transfer belt assembly.
Note: Leave the photoconductor units on the transport belt when removing.
Warning: To avoid damaging the photoconductor drum, hold the photoconductor units by their handle and
place the photoconductor units on a clean surface. Never expose the photoconductor units to light for a
prolonged period of time. See Handing the photoconductor unit on page 4-2 for additional
information.
Model C52x Model C53x
A B A B
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5. Looking down at the keyed end of the restraint (C), twist the end clockwise, slide the restraint upward
through the slit (D), and slip the end of the restraint through the keyed hole (E). Repeat for the other side.
C E D
6. Close the front access door.

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7. Remove the four screws (F) that attach the pivot pin to the front access door cover.
8. Remove the front access cover assembly.
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Gearbox shield removal
Not a FRU.

3. Remove the four screws (A).
4. Remove the gearbox shield (B). There is a locking tab on the back of the gearbox shield.
Warning: When removing the gearbox shield, be careful not to damage the 5 V interlock switch arm.

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Left cover removal
See Left cover on page 7-3 for the part number.
1. Place the printer on the table with the left side edge hanging over slightly.
2. Remove the waste toner assembly. See Waste toner assembly removal on page 4-93.
3. Open the top access door.
4. Open the front access door.
5. Remove the three screws (A).
6. Press the locking tab (B), slide the cover down, and lift the bottom out to remove the cover.
Warning: Be careful not to damage the two small locking tabs (C).
A C B
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Operator panel outer bezel removal
See Outer bezel, C52x on page 7-3 for the part number for the C52x models. See the same page for the
specific models for the bezels for the C53x models.
1. Using a flathead screwdriver or similar tool, unsnap the locking tabs (A) on the upper left and the upper
right of the outer bezel.
Note: The top portion of the operator panel disengages with the outer bezel. Flex the top of outer bezel to
disengage the operator panel.
2. For models C52x: Remove the outer bezel with the inner bezel (B) attached.
For models C53x: Remove the bezel. The bezel is one piece for this set of models.
Installation note: When reinstalling or replacing the outer bezel, insert the bottom of the bezel first, ensuring
that the outer bezel bottom portion fully seats.

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Operator panel inner bezel removalmodels C52x only
See the part number for the inner bezel for the model you need on page 7-3.
1. Remove the outer bezel. See Operator panel outer bezel removal on page 4-21.
2. Press the top of the inner bezel to release the inner bezel (A) from the outer bezel.
3. Gently twist to free the lower tabs (B).
A B
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Operator panel assembly removal
See Operator panel assembly, C52x on page 7-3 for the part number. See the same page for the individual
part numbers for the C53x models.

System card
Smart chip card (C52x) or printhead assembly (C53x)
2. Remove the screw (A).
A
3. Disengage the upper locking tabs (B).
4. Disconnect the cables (C). For model C534: remove cables (C) and the USB cable (D).
Models C52x Models C53x

(Model C534 shown)
B B
C D C

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Paper tray dust cover removal
See Paper tray dust cover with dust cover spring, C53x on page 7-3 for the part number.
1. Unplug the power cord from the printer.

2. Remove the exit tray. See Exit tray cover removal on page 4-15.
4. Place the printer on its back.
5. Remove the four screws (A). The upper right screw can be accessed through a hole in the frame (B).
6. Remove the paper tray dust cover assembly.
A B
7. Lift the dust cover bracket (C), and disconnect the dust cover spring (D).
C D
8. Set the dust cover bracket aside to reuse with the new FRU.
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Rear cover removal
See Rear cover on page 7-3 for the part number.
1. Loosen the eight screws (A).

Note: Do not remove the screws.
2. Lift up on the rear cover, and slide to the right to remove from the back of the printer.

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Right cover removal
See Right cover on page 7-3 for the part number.
1. Make sure the power cord is removed.

2. Place the printer on the table with the right side edge hanging over slightly.
B
6. Lift the bottom of the cover out, and slide the right cover down to remove the cover.
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Installation note: Be sure the tab (B) is fully engaged.

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Top access cover assembly removalmodel C52x only
See Top access cover assembly (network), C520n/C522n/C524n/C524dn on page 7-3 or Top access
cover assembly (non-network), C524 on page 7-3 for the part number.
1. Remove the rear cover. See Rear cover removal on page 4-25.
2. Remove the left cover. See Operator panel outer bezel removal on page 4-21.
3. Remove the fuser. See Fuser removal on page 4-60.
4. Remove the four screws (A) exposed after removing the fuser.
A
5. Remove the operator panel. See Operator panel assembly removal on page 4-23.
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7. Remove the screw (B) exposed after removing the exit tray.
8. If the top access door is open, close it.

Warning: Ensure that the top access door is closed before removing the linkage screw. Failing to close the
door leaves the linkage under a load, which may result in the linkage screw being catapulted away from the
printer when removed.

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9. Remove the linkage screw (C).
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10. Remove the screw (D) from the rear.
D
11. Disconnect the cables for the fan at JFAN1 (E), the operator panel at JOPP1 (F), the high voltage power
supply connector at JHVPS1 (G), and the bin full sensor at JBIN1(H) (for network printers only) from the
system card.
12. On the left side, unplug the connector (J) from CN1 on the high voltage power supply (HVPS).
Rear
Left
side
13. Lift and remove the top access cover assembly.

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See Top access cover assembly (network), C532n/C534n on page 7-3 or Duplex top access assembly
(network), C530dn/C532dn/C534dn on page 7-3 for the part number.
A
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Warning: Ensure that top access door is closed before removing the linkage screw. Failing to close the

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11. Disconnect the cables for the fan at JFAN1 (D), the operator panel at JOPP1 (E), the high voltage power
supply connector at JHVPS1 (F), and the bin full sensor at JBIN1(G), and USB at J1 (H) (model C534 only)
from the system card.
12. Unplug the connector (I) from CN1 on the high voltage power supply (HVPS).
Rear
Left
side

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13. Disconnect the ground cable (J).
J
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Bin full sensor removalmodels C52x
See Bin full sensor with cable, C520n/C522n/C524n/C524dn on page 7-3 for the part number.

3. Disconnect the spring (A).
4. Remove the seven screws (B) securing the inner access cover.
5. Remove the inner access cover.

6. Turn the access cover over, and press the back of the sensor to snap sensor (C) from the bracket.
7. Remove the sensor and cable.

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See Bin full sensor with cable, C53x on page 7-3 for the part number.
1. Remove the top access cover assembly. See Top access cover assembly removalmodel C53x only
on page 4-32.
2. Remove the three screws (A) from the cable cover.
3. Turn the cable cover over, and press the side of the bin full sensor (B) to snap it loose from the cable cover.
4. Remove the bin full sensor and cable.
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Bump aligner gear removal
See the Bump aligner gear kit on page 7-5 for the part number.
1. Remove the paper pick mechanism assembly. See Paper pick mechanism assembly removal on
page 4-68.
2. Close the front access door for better access to the gears.
3. Remove the three e-clips and washers (A).
4. Remove the gears.
Installation notes:
When reinstalling the gears, apply a light coat of the packaged grease.
The following illustration shows proper orientation of the gears for installation. The two gears are reduction
gears with the largest of the two (B) located in the middle, on the top.

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Bump aligner motor removal
See Bump aligner motor on page 7-7 for the part number.
1. Remove the right side cover.

2. Remove the bump aligner gears. See Bump aligner gear removal on page 4-39.
3. Remove the two bump aligner motor mounting screws (A).
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4. Disconnect the JBUMP1 connector (B) from the system card.
B
5. Remove the bump aligner motor from the printer.

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Bump aligner rollers and springs removalmodels C53x
See Bump aligner roller and spring on page 7-5 for the part number.

2. Push up and back to relase the bump aligner spring.
3. Lower the bump aligner spring to remove it.
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4. Remove the bump aligner roller.
Installation note: Make sure to support the bump aligner roller in the arms of the bump aligner spring.

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Contact springs removal
See Contact springs on page 7-17 for the part number.
1. Remove all the toner cartridges.

2. Remove the screw (A) and the spring cap (B) of the appropriate contact spring.
A B
3. Press the lower half (C, D) of the springs and remove the springs.
C D
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Installation notes: When installing, make sure the top half (E) of the spring is under the straight spring (F). This
is typical for both types of springs. Also make sure the bottom half (D,G) of both springs are compressed and
locked by the appropriate locking tabs (H, I).
F E
G
I

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Deflector assembly removalmodels C53x only
See Deflector assembly, C53x on page 7-5 for the part number.
2. Remove the screw (A) securing the deflector assembly on the right side.
3. Place a flathead screwdriver between the deflector assembly and the right side frame, and lever the
deflector away from the frame.
4. Pivot the deflector out, and remove.
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Installation notes:
1. Align the two studs (A) to the two alignment holes (B) in the left side frame.
2. Align the stud (C) with the alignment hole (D) on the right frame.
3. Snap into place.

4. Replace the screw on the right side.

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Electrophotographic (EP) drive assembly removalmodel C52x only
See EP drive assembly, C52x on page 7-7 or EP drive assembly, C53x on page 7-7 for the part number.
1. Remove the low voltage power supply. See Low voltage power supply (LVPS) removal on page 4-65.
5. Disconnect the JTRANS2 connector (A) from the system card.
6. Disconnect JCART1 (B) and JCART2 (C) connectors from the drive assembly.
B C
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7. Remove the six inner screws (D).
8. Remove the nine outer screws (E).

Note: Access the top two screws through the top cover.
9. Remove the EP drive assembly from the printer.

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Installation note: Ensure that the top access door is open and EP drive is retracted when installing the new EP
drive assembly.
Note: When retracted, the upper (F) and lower retraction plates (G) will be fully forward. If not, slide the upper
retraction plate forward until the EP drive retracts and is disengaged from the developers.
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See EP drive assembly, C53x on page 7-7 for the part number.
5. Remove the six inner screws (A).
6. Disconnect JCART1 (B), JCART2 (C), and JTRANS2 (D) connectors from the drive assembly.

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E
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Installation note: Ensure that the top access door is open and the EP drive is retracted when installing the new
EP drive assembly.
Note: When retracted, upper (F) and lower retraction plates (G) will be fully forward. If not, slide the upper

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Front access door 5 V interlock switch removal
See Front door 5 V interlock switch on page 7-7 for the part number.
1. Remove the LVPS. See Low voltage power supply (LVPS) removal on page 4-65.
2. Disconnect the JINT1 connector (A) from the system card.
A
4. Remove the gearbox shield. See Gearbox shield removal on page 4-19.
5. Remove the interlock switch mounting screw (B) from the right side of the printer.
B
6. Remove the cable from cable guide, and remove the 5 V interlock switch.
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Front door assembly removal
See the part number for the Front door assembly for the specific model you need on page 7-5.
1. Remove the front access cover assembly. See Front access door cover assembly removal on
page 4-16.
3. For C52x only: Disconnect the JTRANS1 cable (A) from the system card.
For C53x only: Disconnect the JTRANS2 cable (A) from the system card.
Note: If you have a duplex model, also disconnect the JDUPLX1 cable (B) from the system card.
A B

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4. Models C52x only: Disconnect the cable (C) from the right side of the frame. Be careful not to lose the
grounding clip (D).
C D
6. Close the front door assembly.
7. Release the left and right front door assembly cable restraint springs (E) from the front door assembly.
E
8. Open the front door assembly.
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9. Unwrap and remove the cable from the left and right pulleys (F).
10. Remove the mounting screw (G) and the cap (H).
G H

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11. Open the front door assembly, slide it to the right, and remove. You need to press firmly to slide the front
door assembly to the right.
Installation note: See Front door assembly front cable removal on page 4-59 for proper installation of the
cable restraints.
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Front door assembly front cable removal
See the part number for the Front door parts packet for the model you need on page 7-5.
Removal procedures are for either the left or the right front door assembly restraint cables.
Right restraint cable
page 4-16.
2. Release the cable spring (A) from the front door assembly.
3. Remove the gearbox/switch shield (B). See Gearbox shield removal on page 4-19.
4. Remove the end of the cable (C) from the frame.
Left restraint cable
page 4-16.
2. Close the top access door.
3. Release the cable spring (D) from the front door assembly.
Note: In order to access the springs, make sure the top access cover is closed.
4. Remove the end of the cable (E) from the frame.
Installation note: The shortest cable installs on the right side of the printer.

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Fuser removal
See Fuser assembly, 115 V on page 7-15, Fuser assembly, 230 V on page 7-15, or Fuser assembly,
100 V on page 7-15 for the part number.
CAUTION
The fuser can be extremely hot. Use care when handling to avoid burns.
1. Turn off the printer.

3. Rotate the fuser thumbscrews (A) counterclockwise until loosened.
4. Grasp the handles (B), lift the fuser straight up and away from the printer.
A
Installation note: If you install a new fuser, be sure to reset the fuser counter in the Configuration Menu. To
reset the counter:
1. Enter the Configuration Menu. (Turn off the printer, press and holdand , turn on the printer, and
release the buttons when the clock graphic displays.)
2. Press for the Reset value.
3. Press to select Motor Calibration from the CONFIG MENU. Calibrating displays, and the printer
prints several blank pages and then returns to the CONFIG MENU.
4. Select Exit Config Menu.
See Page Counts on page 3-16.
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Fuser cable cover removal
See Fuser cable cover, included in parts packet (P/N 40X1430), C52x on page 7-5 or Fuser cable
cover, included in parts packet (P/N 40X3598), C53x on page 7-5 for the part number.

3. Remove the yellow and cyan toner cartridges.
4. Pull the locking tab (A) down on the left side of the cable cover (B), slide the cable to left, lower and
remove.
A

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High voltage power supply (HVPS) removal
See High voltage power supply, C52x on page 7-11 or High voltage power supply, C53x on page 7-11
for the part number.
2. Remove the six mounting screws (A).
A
3. Release the locking tab (B) from the front, lower corner of the HVPS.
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4. Disconnect the five connectors (C) from the HVPS.
Installation notes: Be sure to replace the spring when replacing the HVPS. See the illustration for proper
orientation.

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Left bellcrank removal
See Left bellcrank assembly on page 7-5 for the part number.
1. Remove the left cover. See Left cover removal on page 4-20.
2. Remove the C-clip (A).
3. Remove the left bellcrank.
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Low voltage power supply (LVPS) removal
See Low voltage power supply, 115/230 V on page 7-7 for the part number.
1. Remove the right side cover. See Right cover removal on page 4-26.
3. Unplug the JLVPS1 connector (A) from the system card.
A
4. Remove the five LVPS mounting screws (B).
5. Disconnect the cable from the LVPS (C).
C
6. Remove the cable from the cable guide, and remove the LVPS.

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Installation note: When installing the new LVPS, make sure the voltage switch (D) is set for the proper
value (115 V or 230 V), depending on the country.
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Multipurpose feeder (MPF) swing arm assembly removalmodels C52x only
See MPF swing arm assembly, C52x on page 7-5 for the part number.

3. Remove the three mounting screws (A).
A
4. Remove the swing arm assembly from the frame.
Installation note: Refer to the following illustration if the swing arm crank comes loose from the swing arm
assembly. Make sure the end of the spring (B) is under the retaining tab (C) on the swing arm crank after
installation.
Note: Spring end (B) is shown disengaged from swing arm crank.

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Paper pick mechanism assembly removal
See Paper pick mechanism assembly, C52x on page 7-5 or Paper pick mechanism assembly, C53x
on page 7-5 for the part number.
2. Disconnect the JTRAY1 (A) and JTRAY2 (B) connectors from the system card.
3. Remove all toner cartridges.

4. For models C52x only: If installed, remove the MPF swing arm assembly. See Multipurpose feeder
(MPF) swing arm assembly removalmodels C52x only on page 4-67.
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5. Remove the three mounting screws (C).

6. Release the front locking tabs (D).
7. Slide the paper pick mechanism forward until the rear locking tabs (E) release.
E
D
8. Lower the paper pick mechanism, and remove through the front of the printer.
Note: Make sure the JTRAY1 and JTRAY2 connectors do not bind when passing through the frame
access hole.

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Photoconductor unit removal
place the photoconductor units on a clean surface. See Handing the photoconductor unit on
page 4-2 for additional information.
3. Lift the right end handle (A) of the photoconductor unit, releasing from the mount.
4. Lift the unit up and away from the left side of printer, ensuring the left end of the photoconductor is released
from the holding pin (B).
Installation note: If a new photoconductor unit is installed, reset the life count value in the printer memory.
If a message appears on the operator panel:

1. When 84 <color> PC Unit Life Warning or 84 Replace <color> PC Unit appears,
select Supply Replaced, and then press .
Replace Supply displays.
2. Select Cyan PC Unit, Magenta PC Unit, Yellow PC Unit, or Black PC Unit based on the
photoconductor unit that was just replaced, and then press .
<color> PC Unit Replaced displays.
3. Select Yes, and then press to clear the message.
If no message appears:
1. Press .
2. Select Supplies Menu, and press .
3. Press to select Replace Supply.
Press to select Yes.
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Pick roll rubber tires removal and replacement
See Pick arm roll on page 7-15 for the part number.
The autocompensator pick roll tires are located in the base printer. There are also tires in all input options. If you
have additional input options, and you are having problems with media picking, replace these tires also. Always
replace the pick tires in pairs. The tires come in a package of two.
Warning: Remove only the rubber tires and not the pick tire assembly to avoid losing small parts.
2. Pull the autocompensator pick arm (A) down.

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3. Remove the rubber tire (B) from the pick roll assembly (C). Repeat for the other pick roll assembly.
B C B
Installation notes: Install the new rubber tires with the surface texture (D) turning in the direction as shown.
Note: Feel the rubber surface to verify it turns properly in the direction shown.
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Printer pad removal
See Printer pad, included in parts packet , screws (P/N 40X1431) on page 7-5 for the part number.
1. Slide the corner of the printer containing the damaged pad over the corner of the table.
2. Pull the pad (A) from the bottom of the printer.
B A
Installation Note: When installing the new pad, remove the appropriate side cover that corresponds to the
damaged pad. It is necessary to remove the corresponding side cover to see if the pad fully seats in the
installation holes (B).

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Printhead removal
See Printhead assembly, C52x on page 7-9 or Printhead assembly, C53x on page 7-9 for the part
number.

System card
1. Remove the toner cartridges.

2. Remove the exit tray cover. See Exit tray cover removal on page 4-15.
information.
C52x C53x
A B A B
5. Remove the system card support shield. See System card support shield removal on page 4-81.
6. Remove the fuser cable cover. See Fuser cable cover removal on page 4-61.
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7. Remove the three mounting screws (C) from the front of the printhead.
Warning: Secure the printhead when removing the printhead alignment screw. Failure to do this allows
the printhead to fall out of the printer, potentially damaging the printhead.
C
8. Close the top access cover and remove the printhead alignment screw (D), and remove the printhead.

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Installation notes:
Do not install the printhead mounting screws in the rear of the printer. When reinstalling the printhead, it is
important to keep in mind that the printhead mounting screws should be initially tightened just enough to hold the
printhead in the printer. This allows the pages to be printed that will be used to align the black plane to the printer
frame and also allows skew adjustment with the printhead alignment screw. Once the black skew is adjusted, the
mounting screws will be fully tightened.
1. When installing the printhead, do a rough alignment by visually centering the hole in the frame (C) with the
slot on the bottom of the printhead. Do not fully tighten printhead mounting screws until skew has been
adjusted.
C
2. Align the printhead. See Printhead alignment on page 4-3.
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Right bellcrank removal
See Right bellcrank assembly on page 7-5 for the part number.
1. Open the front access cover.

2. Remove the gearbox/switch shield. See Gearbox shield removal on page 4-19.
A
4. Remove the right bellcrank.

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Smart chip card removalmodels C52x only
See Smart chip card, C52x only on page 7-9 for the part number.

System card
2. From the outside right of the printer, disconnect the five connectors (A).
3. Remove the two mounting screws (B), and remove the smart chip card.
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System card removal
See the system card part number for the model you need on page 7-9.

System card
Warning: Be careful not to damage the printhead cable when removing the system card.
2. Disconnect all the connectors from the system card.
Warning: Do not use tools to remove the printhead ribbon cable (A). It can be damaged and should be
removed gently by hand. When installing, carefully line up the cable, and press straight into the connector.

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3. Remove the screw (B) from the USB connector.

4. For models C52x only: If a non-network system card is installed, also remove the two screws (C) from the
parallel connector.
Network system card Non-network system card
B B
5. Remove the eight screws (D) from the system card.
6. Remove the system card.
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System card support shield removal
See System card support shield, C52x on page 7-9 or System card support shield, C53x on page 7-9
4. Remove the system card. See System card removal on page 4-79.
5. Remove the five mounting screws (A) from the outer left side of the printer.
Note: Make a note of the attachment of the printhead ground cable (B) to the second screw from the
bottom for later installation.
6. Remove the four screws (C) from the inner right side of the support shield.
7. Pull the cables through the access holes on the right side of the printer.
8. For network printersRemove the two screws (D) attaching the parallel connector support plate.
For non-network printersRemove the INA mounting plate screw (E) and the INA mounting plate.

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9. Remove the four mounting screws (D) from the top and bottom of the support shield.
Note: Only the printhead cables come through the access holes in the system card support shield.
D
10. Lower and remove the support shield. Be careful not to damage the cables that route through the top frame
of the printer.
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Toner level sensor removal
See Toner level sensor on page 7-11 for the part number.
Note the locations of the toner sensors.

Yellow
Cyan Magenta Black
1. Remove the HVPS. See High voltage power supply (HVPS) removal on page 4-62.
2. For yellow and cyan only: Remove the transfer contact assembly. See Transfer contact assembly
Note: Do not remove the springs from the contact assembly as stated in the last step of the procedure.

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3. For all colors: It is difficult to press both locking tabs at the same time. Using a spring hook,
press the locking tab (A), and disengage the sensor on that side. Press the other locking tab (B),
and remove the sensor.
A B
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Top access door 24 V interlock switch removal
See Top access door 24 V interlock switch on page 7-13 for the part number.
on page 4-28.
2. Disconnect the JCVR1 connector (A) from the system card.
A
4. Remove the mounting screw (B) and 24 V interlock switch (C).
C B

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Top cover camshaft assembly removal
See Top cover camshaft assembly on page 7-13 for the part number.
1. Remove the top access door 24 V interlock switch. See Top access door 24 V interlock switch
3. Rotate the lever arm (A) all the way up as if the top access door were open; hold the lever arm (A) in place,
and rotate the camshafts (B) down to the closed position.
4. While still holding the lever arm (A) up, remove the left front mounting screw (C) and flip the right lock (D)
back.
5. Continue to hold the lever arm (A) up, and remove the right front mounting screw (E); release the lever arm.
6. Remove the e-clip (F).
7. Slide the lever arm (A) and the spring (G) off the shaft.
Warning: When removing the right rear mounting screw, be careful not to damage or remove the spring
that mounts over the screw.
8. Remove the rear mounting screws (H).
9. Remove the top cover camshaft assembly.
D
A
E
F H
H
G
C B
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Installation notes:
Warning: Do not install the camshaft assembly by reversing the removal procedures. The camshaft assembly
and EP drive assembly must be set to the closed and engaged positions respectively before the
camshaft assembly is installed, or the printer will not work correctly.
1. Ensure the EP drive assembly is engaged by sliding the upper retraction plate (A) fully to the rear.
A
2. Remove the camshaft from the package, and place the left and right mounting brackets (B) on a flat
surface.
3. Rotate the lever arm (C) all the way up as if the top access door were open; hold the lever arm (C) in place,
and rotate the camshafts down (D) to the closed position.
4. Release the lever arm (C).
5. Remove the e-clip (E).
6. Slide the lever arm (C) and the spring (F) off the shaft.
E B
B
D

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7. Place the left side of the camshaft assembly through the opening in the waste toner shutter (G). Make sure
the cam (H) engages the waste toner shutter (G). Also make sure the drive pinion (I) engages the upper
retraction plate (J).
8. Install the rear mounting screws (K).
9. Slide the spring (L) and the lever arm (M) onto the shaft.
10. Install the e-clip (N).
I
H
L
K
J
M
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11. Rotate the lever arm (O) all the way up as if the top access door were open.
12. While still holding the lever arm (O) up, flip the right lock (P) up and install the front mounting screws (Q).
Warning: Failure to place the camshaft assembly in the open position prevents the front access door from
closing and may cause damage to the door.
13. Continue to hold the lever arm (O) up. Flip the right lock (P) down, and rotate the camshafts (R) up. This is
the open position.
14. Lower the lever arm (O), and make sure the left lock (S) and right lock (P) are positioned correctly in their
respective channels (T).

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Note: If the left side of the camshaft assembly becomes disassembled, use the following illustration:
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Transfer belt removal
See Transfer belt assembly, C52x on page 7-15 or Transfer belt assembly, C53x on page 7-15 for the
part number.
1. Remove all photoconductor units. See Photoconductor unit removal on page 4-70.
information.
A B A B
Installation notes: When you installed the new transfer belt and moved all the photoconductor units from the
used one to the new one, the alignment of the toner cartridges and photoconductor units may have changed. For
better color quality, perform the Color Alignment procedure in the Configuration Menu. See Color Alignment
on page 3-24.
1. Enter the Configuration Menu. (Turn off the printer, press and hold and , turn on the printer, and
2. Select Color Alignment. See Color Alignment on page 3-24.

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Transfer contact assembly removal
See Transfer contact assembly on page 7-11 for the part number.
2. Remove all the inside contact springs. See Contact springs removal on page 4-44.
3. Remove the four screws (A), and remove the transfer contact assembly.
4. Remove the eight springs (B) for reuse during installation.
Note: The top spring may fall away from the transfer contact assembly during removal.
Installation note: For ease of installation, put the transfer contact assembly on before installing the springs.
B B
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Waste toner assembly removal
Not a FRU.
1. Press release latch (A).

2. Swing front of waste toner away from printer and remove.

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4. Repair information
Removal and cleaning precautions

Observe the following precautions whenever you service the printer:
Be sure to unplug the printer from the outlet before attempting to service the printer.
To reassemble the printer, reverse the order of removal unless otherwise specified.
Do not operate the printer anytime during removals. If it is absolutely necessary to run the printer with its
covers removed, use care not to allow your clothing to be caught in revolving parts such as the gears,
rollers and fan motor.
Never touch the terminals of electrical parts or high-voltage parts such as the high-voltage power supply.
After part replacement, ensure the wiring harness is not caught or damaged.
Do not attempt to cut or extend the wiring harness.
Confirm the wiring harness connector is connected properly.
Be sure to handle the fuser carefully as it remains hot for a while after the printer stops running. Always
unplug connectors by holding the connector housing.
Warning: Read the following before handling electronic parts.
Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as
turning off power before removing electronic cards:
Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are
ready to install the part in the printer.
Make the fewest possible movements with your body to prevent an increase of static electricity from
clothing fibers, carpets, and furniture.
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This
discharges any static electricity in your body to the printer.
Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins.
If you need to put down the ESD-sensitive part for any reason, first put it into its special bag.
Printer covers and metal tables are electrical grounds. They increase the risk of damage because
they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can
be discharge paths without being grounded.)
Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install printer
covers when you are not working on the printer, and do not put unprotected ESD-sensitive parts on a
table.
If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low
humidity increases static electricity.

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Handing the photoconductor unit

The following precautions must be observed when handling the photoconductor unit. The photoconductor unit is
a supply item you will have to remove during some of the repair procedures:
Transportation/storage
Use the specified carton whenever moving or storing the photoconductor unit.
Handling
The optical photoconductor roller in the photoconductor unit exhibits the greatest light fatigue after being
exposed to strong light over an extended period of time. Never expose it to direct sunlight. Cover the
photoconductor unit when you remove it from the printer.
Use care not to contaminate the surface of the optical photoconductor roller with an oil-based solvent,
fingerprints, and other foreign matter.
Do not scratch the surface of the optical photoconductor roller.
Parts not to be touched
Any part where the mounting screws are used to meet a printer alignment set at the factory must not be
removed, disassembled, or adjusted.
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Adjustments
Printhead alignment
Overview
When reinstalling the printhead, it is important to keep in mind that the printhead mounting screws should be
initially tightened just enough to hold the printhead in the printer. This allows the pages to be printed that will be
used to align the black plane to the printer frame and also allows skew adjustment with the printhead alignment
screw. Once black skew is adjusted, the mounting screws will be fully tightened.
There is one printhead that houses the four color planes. The black plane is aligned to the printer, and the color
planes are internally aligned to black. Electrical alignment is done to fine tune the alignment of the color planes
to the black plane once the printhead is installed.
The first step in aligning the printhead is to set the skew for black.
Printhead mechanical alignment
Skew (black)
1. During installation of the printhead, the printhead's lower right corner slot (as seen when looking through
the rear of the printer) and the hole in the frame (A) should have been visually aligned.

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2. Remove the paper exit tray for access to the printhead alignment screw (B).
3. Enter Diagnostic mode (turn off the printer, press and hold and , turn on the printer, and release the
buttons when the clock graphic displays).
4. Select REGISTRATION.
5. Select Skew.
6. Adjust this setting to zero, and press Select ( ).
7. Press Back ( ).
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8. Scroll down to Quick Test, and press Select. A page similar to this one prints:
Top left alignment marks Top right alignment marks
Left margin
alignment
marks
Lexmark C52X
Quick Test
Printer Information Margin Settings
Page Count xx Top Margin = x
PSAC xx Bottom Margin = x
Installed Memory xxx MB Left Margin = x
Processor Speed xxxMHz Right Margin = x
Serial Number xxxxxxx Skew = x
CalStat xxxx Cyan Top Margin = x
CalSet x.xx x.xx x.xx Cyan Left Margin = xx
x.xx x.xx Cyan Right Margin = x
Engine ID xx Cyan Skew = x
FSpeed xxx Cyan Bow = x
Print er Rev isi on Lev els Yellow Top Margin = x
Loader xx.xx.xxxx-x Yellow Left Margin = x
Kernel xxx.xx.xxxx-x Yellow Right Margin = x
Base xx.xx.xxxx-x Yellow Skew =x
Network xxx.xx.xxxxx-x Yellow Bow = x
Network Drvr xx.xx.xxxx-x Magenta Top Margin =x
Engine xx.xx.xxxx-x Magenta Left Margin =x
Magenta Right Margin = x
Font x.xxxxx-xx.x
Magent Skew = x Right margin
magenta Bow = x
Dup Top Margin = x alignment
Paper Source = Tray 1 marks
Formatted Size = xxxxxx
Bottom margin alignment marks

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9. Adjust the screw to adjust the skew and straighten the image on the paper.
If the top right alignment marks are lower than the top left alignment marks, rotate the alignment screw
counterclockwise a full revolution, and print the Quick Test page. Repeat adjusting the screw and printing
the Quick Test until the top alignment marks are the same distance from the top of the media.
Note: One rotation of the printhead alignment screw equals approximately 0.5 millimeter movement of the
top edge print alignment marks.
Straight Skewed
LexmarkC52X
Quick Test
Printer Information
Margin Settings
xx
xxx MB
xxxMHz
xxxxxxx
xxxx
x.xx x.xx x.xx
x.xx x.xx
xx
xxx
FSpeed xxx Cyan Bow = x Pri nter Revisi on Leve ls Cyan Bow = x
Yellow Top Margin = x Loader Yellow Top Margin = x
Printer Rev isi on Lev els xx.xx.xxxx-x
Font x.xxxxx-xx.x

10. When the top right and top left alignment marks are both showing and are even on the page, tighten the
printhead mounting screws in the following order: Top middle, lower left, and lower right.
11. Reinstall the paper exit tray and the fuser cable cover. Replace the covers.
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Registration (black)
Top Margin
1. Select Quick Test (REGISTRATION in the Diagnostics mode), or use the last Quick Test you used to
adjust skew.
2. Select Top Margin, and press Select.

3. Adjust the values until both top alignment marks are on the top edge of the print.
Increasing the value (right arrow) moves the alignment marks down on the print.
Decreasing moves them up.
5. Print the Quick Test page, and check the top alignment marks. Repeat adjustment of the top margin and
printing of the Quick Test page until top margin is set.
Bottom Margin
1. Select Bottom Margin, and press Select.

2. Adjust the bottom margin until the points of the bottom margin alignment marks are visible and touching
the edge of the paper.
Increasing the value (right arrow) moves the alignment marks up on the page.
Decreasing the value (left arrow) moves the marks down on the page.
4. Print the Quick Test page, and repeat this process until the bottom margin is adjusted.

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Left Margin
1. Select Left Margin, and press Select.

2. Adjust the left margin until the points of the left alignment marks touch the edge of the page.
Pressing the left arrow decreases the value and moves the left alignment marks to the left.
Pressing the right arrow increases the value and moves the left alignment marks to the right.
4. Print the Quick Test page, and check the left alignment marks each time until you are satisfied.
Right Margin
1. Select Right Margin, and press Select.
2. Adjust the right margin until the points of the left alignment marks touch the edge of the page.
Pressing the left arrow decreases the value and moves the right alignment marks to the right.
Pressing the right arrow increases the value and moves the right alignment marks to the left.
4. Print the Quick Test page, and check the results. Repeat if necessary.
5. When the registration is complete, proceed to the color alignments.
Alignment (cyan, yellow, and magenta)
1. Press Back ( ) on the operator panel until you reach the top menu, select ALIGNMENT MENU, and
press Select.
2. Select Cyan.
3. Select Top Margin, and use the right and left arrow keys to select zero. Press Select ( ) to save the
setting.
4. Select Left Margin, Right Margin, Bottom Margin, Skew, and Bow. In each menu, use the right and left
arrow keys to select zero, and press Select ( ) to save the value.
It is important to set all the values to zero before starting.
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5. Select Quick Test in the Cyan menu, and press Select.

Two pages print. You may have to print these pages several times until you get T and Z aligned. Do not go
to step 2 until T and Z are aligned. The first page is similar to the following:

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6. Determine the line under Fine Adjustment that is closest. If the value is beyond the Fine Adjustment scale,
use either of the Coarse Adjustment scales.
7. Enter the number determined from the Fine Adjustment scale or the Coarse Adjustment scales on the part
of the page for the T value. The current value is automatically entered on the sheet. At this point, it should
be zero.
-18 -18
8. Enter the New Cyan T value on the operator panel using the right and left arrows, and press Select to
save the value.
9. Reprint the Quick Test, and evaluate whether you are at zero changes.
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10. Repeat this process for skew (Z). Don't forget to add the T value and the current cyan Z value to obtain the
new skew (Z) value.
An example is shown below:
-18 -18 -18 -14 -32

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11. Continue to follow the directions on the bottom of the first page to find the Cyan Top Margin (T), the Skew
(Z), and on the second page of the Quick Test page, the Left Margin (L), Right Margin (R), and Bow (P).
12. Repeat steps 2 through 11 for yellow and magenta.

Note: Start each color group by setting the Top Margin, Left Margin, Right Margin, Bottom Margin, Skew,
and Bow to zero.
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Printer removal procedures

Precautions to take before maintenance work
Do not implement any operation, removal, or modification and so on, which is not presented in this manual.
1. Turn the printer power off and unplug the power cable from the outlet prior to starting
removals or checks.
2. Prior to starting any repairs, read and understand the warnings in this manual.
High temperature
High voltage
Laser radiation
3. Confirm the direction of all parts and screw lengths during removal/replacement.
4. Utilize the proper cleaning procedures/solvents during maintenance.
5. Confirm that all parts and covers are properly installed and assembled prior to starting the print test.

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Cover removals
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Exit tray cover removal
See Exit tray cover, C52x on page 7-3 for the part number.
Grasp the exit tray, and lift away from printer.

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Front access door cover assembly removal
See Front access door cover assembly for the part number for the models you need on page 7-3.

information.
A B A B
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5. Looking down at the keyed end of the restraint (C), twist the end clockwise, slide the restraint upward
through the slit (D), and slip the end of the restraint through the keyed hole (E). Repeat for the other side.
C E D
6. Close the front access door.

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7. Remove the four screws (F) that attach the pivot pin to the front access door cover.
8. Remove the front access cover assembly.
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Gearbox shield removal
Not a FRU.

3. Remove the four screws (A).
4. Remove the gearbox shield (B). There is a locking tab on the back of the gearbox shield.
Warning: When removing the gearbox shield, be careful not to damage the 5 V interlock switch arm.

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Left cover removal
See Left cover on page 7-3 for the part number.
1. Place the printer on the table with the left side edge hanging over slightly.
2. Remove the waste toner assembly. See Waste toner assembly removal on page 4-93.
6. Press the locking tab (B), slide the cover down, and lift the bottom out to remove the cover.
Warning: Be careful not to damage the two small locking tabs (C).
A C B
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Operator panel outer bezel removal
See Outer bezel, C52x on page 7-3 for the part number for the C52x models. See the same page for the
specific models for the bezels for the C53x models.
1. Using a flathead screwdriver or similar tool, unsnap the locking tabs (A) on the upper left and the upper
right of the outer bezel.
Note: The top portion of the operator panel disengages with the outer bezel. Flex the top of outer bezel to
disengage the operator panel.
2. For models C52x: Remove the outer bezel with the inner bezel (B) attached.
For models C53x: Remove the bezel. The bezel is one piece for this set of models.
Installation note: When reinstalling or replacing the outer bezel, insert the bottom of the bezel first, ensuring
that the outer bezel bottom portion fully seats.

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Operator panel inner bezel removalmodels C52x only
See the part number for the inner bezel for the model you need on page 7-3.
2. Press the top of the inner bezel to release the inner bezel (A) from the outer bezel.
3. Gently twist to free the lower tabs (B).
A B
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Operator panel assembly removal
See Operator panel assembly, C52x on page 7-3 for the part number. See the same page for the individual
part numbers for the C53x models.

System card
2. Remove the screw (A).
A
3. Disengage the upper locking tabs (B).
4. Disconnect the cables (C). For model C534: remove cables (C) and the USB cable (D).
Models C52x Models C53x

(Model C534 shown)
B B
C D C

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Paper tray dust cover removal
See Paper tray dust cover with dust cover spring, C53x on page 7-3 for the part number.
1. Unplug the power cord from the printer.

4. Place the printer on its back.
5. Remove the four screws (A). The upper right screw can be accessed through a hole in the frame (B).
6. Remove the paper tray dust cover assembly.
A B
7. Lift the dust cover bracket (C), and disconnect the dust cover spring (D).
C D
8. Set the dust cover bracket aside to reuse with the new FRU.
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Rear cover removal
See Rear cover on page 7-3 for the part number.
1. Loosen the eight screws (A).

Note: Do not remove the screws.
2. Lift up on the rear cover, and slide to the right to remove from the back of the printer.

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Right cover removal
See Right cover on page 7-3 for the part number.
1. Make sure the power cord is removed.

2. Place the printer on the table with the right side edge hanging over slightly.
B
6. Lift the bottom of the cover out, and slide the right cover down to remove the cover.
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Installation note: Be sure the tab (B) is fully engaged.

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See Top access cover assembly (network), C520n/C522n/C524n/C524dn on page 7-3 or Top access
cover assembly (non-network), C524 on page 7-3 for the part number.
A
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Warning: Ensure that the top access door is closed before removing the linkage screw. Failing to close the

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10. Remove the screw (D) from the rear.
D
11. Disconnect the cables for the fan at JFAN1 (E), the operator panel at JOPP1 (F), the high voltage power
supply connector at JHVPS1 (G), and the bin full sensor at JBIN1(H) (for network printers only) from the
system card.
12. On the left side, unplug the connector (J) from CN1 on the high voltage power supply (HVPS).
Rear
Left
side

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See Top access cover assembly (network), C532n/C534n on page 7-3 or Duplex top access assembly
(network), C530dn/C532dn/C534dn on page 7-3 for the part number.
A
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Warning: Ensure that top access door is closed before removing the linkage screw. Failing to close the

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11. Disconnect the cables for the fan at JFAN1 (D), the operator panel at JOPP1 (E), the high voltage power
supply connector at JHVPS1 (F), and the bin full sensor at JBIN1(G), and USB at J1 (H) (model C534 only)
from the system card.
12. Unplug the connector (I) from CN1 on the high voltage power supply (HVPS).
Rear
Left
side

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13. Disconnect the ground cable (J).
J
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See Bin full sensor with cable, C520n/C522n/C524n/C524dn on page 7-3 for the part number.

3. Disconnect the spring (A).
4. Remove the seven screws (B) securing the inner access cover.
5. Remove the inner access cover.

6. Turn the access cover over, and press the back of the sensor to snap sensor (C) from the bracket.
7. Remove the sensor and cable.

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See Bin full sensor with cable, C53x on page 7-3 for the part number.
on page 4-32.
2. Remove the three screws (A) from the cable cover.
3. Turn the cable cover over, and press the side of the bin full sensor (B) to snap it loose from the cable cover.
4. Remove the bin full sensor and cable.
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Bump aligner gear removal
See the Bump aligner gear kit on page 7-5 for the part number.
1. Remove the paper pick mechanism assembly. See Paper pick mechanism assembly removal on
page 4-68.
2. Close the front access door for better access to the gears.
3. Remove the three e-clips and washers (A).
4. Remove the gears.
Installation notes:
When reinstalling the gears, apply a light coat of the packaged grease.
The following illustration shows proper orientation of the gears for installation. The two gears are reduction
gears with the largest of the two (B) located in the middle, on the top.

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Bump aligner motor removal
See Bump aligner motor on page 7-7 for the part number.
1. Remove the right side cover.

2. Remove the bump aligner gears. See Bump aligner gear removal on page 4-39.
3. Remove the two bump aligner motor mounting screws (A).
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4. Disconnect the JBUMP1 connector (B) from the system card.
B
5. Remove the bump aligner motor from the printer.

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Bump aligner rollers and springs removalmodels C53x
See Bump aligner roller and spring on page 7-5 for the part number.

2. Push up and back to relase the bump aligner spring.
3. Lower the bump aligner spring to remove it.
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4. Remove the bump aligner roller.
Installation note: Make sure to support the bump aligner roller in the arms of the bump aligner spring.

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Contact springs removal
See Contact springs on page 7-17 for the part number.

2. Remove the screw (A) and the spring cap (B) of the appropriate contact spring.
A B
3. Press the lower half (C, D) of the springs and remove the springs.
C D
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Installation notes: When installing, make sure the top half (E) of the spring is under the straight spring (F). This
is typical for both types of springs. Also make sure the bottom half (D,G) of both springs are compressed and
locked by the appropriate locking tabs (H, I).
F E
G
I

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Deflector assembly removalmodels C53x only
See Deflector assembly, C53x on page 7-5 for the part number.
2. Remove the screw (A) securing the deflector assembly on the right side.
3. Place a flathead screwdriver between the deflector assembly and the right side frame, and lever the
deflector away from the frame.
4. Pivot the deflector out, and remove.
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Installation notes:
1. Align the two studs (A) to the two alignment holes (B) in the left side frame.
2. Align the stud (C) with the alignment hole (D) on the right frame.
3. Snap into place.

4. Replace the screw on the right side.

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See EP drive assembly, C52x on page 7-7 or EP drive assembly, C53x on page 7-7 for the part number.
1. Remove the low voltage power supply. See Low voltage power supply (LVPS) removal on page 4-65.
5. Disconnect the JTRANS2 connector (A) from the system card.
6. Disconnect JCART1 (B) and JCART2 (C) connectors from the drive assembly.
B C
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7. Remove the six inner screws (D).


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Installation note: Ensure that the top access door is open and EP drive is retracted when installing the new EP
drive assembly.
Note: When retracted, the upper (F) and lower retraction plates (G) will be fully forward. If not, slide the upper
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See EP drive assembly, C53x on page 7-7 for the part number.
5. Remove the six inner screws (A).
6. Disconnect JCART1 (B), JCART2 (C), and JTRANS2 (D) connectors from the drive assembly.

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E
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Installation note: Ensure that the top access door is open and the EP drive is retracted when installing the new
EP drive assembly.
Note: When retracted, upper (F) and lower retraction plates (G) will be fully forward. If not, slide the upper

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Front access door 5 V interlock switch removal
See Front door 5 V interlock switch on page 7-7 for the part number.
2. Disconnect the JINT1 connector (A) from the system card.
A
5. Remove the interlock switch mounting screw (B) from the right side of the printer.
B
6. Remove the cable from cable guide, and remove the 5 V interlock switch.
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Front door assembly removal
See the part number for the Front door assembly for the specific model you need on page 7-5.
page 4-16.
3. For C52x only: Disconnect the JTRANS1 cable (A) from the system card.
For C53x only: Disconnect the JTRANS2 cable (A) from the system card.
Note: If you have a duplex model, also disconnect the JDUPLX1 cable (B) from the system card.
A B

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4. Models C52x only: Disconnect the cable (C) from the right side of the frame. Be careful not to lose the
grounding clip (D).
C D
6. Close the front door assembly.
7. Release the left and right front door assembly cable restraint springs (E) from the front door assembly.
E
8. Open the front door assembly.
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9. Unwrap and remove the cable from the left and right pulleys (F).
10. Remove the mounting screw (G) and the cap (H).
G H

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11. Open the front door assembly, slide it to the right, and remove. You need to press firmly to slide the front
door assembly to the right.
Installation note: See Front door assembly front cable removal on page 4-59 for proper installation of the
cable restraints.
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Front door assembly front cable removal
See the part number for the Front door parts packet for the model you need on page 7-5.
Removal procedures are for either the left or the right front door assembly restraint cables.
Right restraint cable
page 4-16.
2. Release the cable spring (A) from the front door assembly.
3. Remove the gearbox/switch shield (B). See Gearbox shield removal on page 4-19.
4. Remove the end of the cable (C) from the frame.
Left restraint cable
page 4-16.
2. Close the top access door.
3. Release the cable spring (D) from the front door assembly.
Note: In order to access the springs, make sure the top access cover is closed.
4. Remove the end of the cable (E) from the frame.
Installation note: The shortest cable installs on the right side of the printer.

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Fuser removal
See Fuser assembly, 115 V on page 7-15, Fuser assembly, 230 V on page 7-15, or Fuser assembly,
100 V on page 7-15 for the part number.
CAUTION
The fuser can be extremely hot. Use care when handling to avoid burns.
1. Turn off the printer.

3. Rotate the fuser thumbscrews (A) counterclockwise until loosened.
4. Grasp the handles (B), lift the fuser straight up and away from the printer.
A
Installation note: If you install a new fuser, be sure to reset the fuser counter in the Configuration Menu. To
reset the counter:
1. Enter the Configuration Menu. (Turn off the printer, press and holdand , turn on the printer, and
2. Press for the Reset value.
3. Press to select Motor Calibration from the CONFIG MENU. Calibrating displays, and the printer
prints several blank pages and then returns to the CONFIG MENU.
4. Select Exit Config Menu.
See Page Counts on page 3-16.
4-60 Service Manual

5022-xxx
Fuser cable cover removal
See Fuser cable cover, included in parts packet (P/N 40X1430), C52x on page 7-5 or Fuser cable
cover, included in parts packet (P/N 40X3598), C53x on page 7-5 for the part number.

3. Remove the yellow and cyan toner cartridges.
4. Pull the locking tab (A) down on the left side of the cable cover (B), slide the cable to left, lower and
remove.
A

5022-xxx
High voltage power supply (HVPS) removal
See High voltage power supply, C52x on page 7-11 or High voltage power supply, C53x on page 7-11
2. Remove the six mounting screws (A).
A
3. Release the locking tab (B) from the front, lower corner of the HVPS.
4-62 Service Manual

5022-xxx
4. Disconnect the five connectors (C) from the HVPS.
Installation notes: Be sure to replace the spring when replacing the HVPS. See the illustration for proper
orientation.

5022-xxx
Left bellcrank removal
See Left bellcrank assembly on page 7-5 for the part number.
3. Remove the left bellcrank.
4-64 Service Manual

5022-xxx
Low voltage power supply (LVPS) removal
See Low voltage power supply, 115/230 V on page 7-7 for the part number.
1. Remove the right side cover. See Right cover removal on page 4-26.
3. Unplug the JLVPS1 connector (A) from the system card.
A
4. Remove the five LVPS mounting screws (B).
5. Disconnect the cable from the LVPS (C).
C
6. Remove the cable from the cable guide, and remove the LVPS.

5022-xxx
Installation note: When installing the new LVPS, make sure the voltage switch (D) is set for the proper
value (115 V or 230 V), depending on the country.
4-66 Service Manual

5022-xxx
Multipurpose feeder (MPF) swing arm assembly removalmodels C52x only
See MPF swing arm assembly, C52x on page 7-5 for the part number.

3. Remove the three mounting screws (A).
A
4. Remove the swing arm assembly from the frame.
Installation note: Refer to the following illustration if the swing arm crank comes loose from the swing arm
assembly. Make sure the end of the spring (B) is under the retaining tab (C) on the swing arm crank after
installation.
Note: Spring end (B) is shown disengaged from swing arm crank.

5022-xxx
Paper pick mechanism assembly removal
See Paper pick mechanism assembly, C52x on page 7-5 or Paper pick mechanism assembly, C53x
on page 7-5 for the part number.
2. Disconnect the JTRAY1 (A) and JTRAY2 (B) connectors from the system card.
3. Remove all toner cartridges.

4. For models C52x only: If installed, remove the MPF swing arm assembly. See Multipurpose feeder
(MPF) swing arm assembly removalmodels C52x only on page 4-67.
4-68 Service Manual

5022-xxx
5. Remove the three mounting screws (C).

6. Release the front locking tabs (D).
7. Slide the paper pick mechanism forward until the rear locking tabs (E) release.
E
D
8. Lower the paper pick mechanism, and remove through the front of the printer.
Note: Make sure the JTRAY1 and JTRAY2 connectors do not bind when passing through the frame
access hole.

5022-xxx
Photoconductor unit removal
place the photoconductor units on a clean surface. See Handing the photoconductor unit on
page 4-2 for additional information.
3. Lift the right end handle (A) of the photoconductor unit, releasing from the mount.
4. Lift the unit up and away from the left side of printer, ensuring the left end of the photoconductor is released
from the holding pin (B).
Installation note: If a new photoconductor unit is installed, reset the life count value in the printer memory.
If a message appears on the operator panel:

1. When 84 <color> PC Unit Life Warning or 84 Replace <color> PC Unit appears,
select Supply Replaced, and then press .
Replace Supply displays.
3. Select Yes, and then press to clear the message.
If no message appears:
1. Press .
2. Select Supplies Menu, and press .
3. Press to select Replace Supply.
Press to select Yes.
4-70 Service Manual

5022-xxx
Pick roll rubber tires removal and replacement
See Pick arm roll on page 7-15 for the part number.
The autocompensator pick roll tires are located in the base printer. There are also tires in all input options. If you
have additional input options, and you are having problems with media picking, replace these tires also. Always
replace the pick tires in pairs. The tires come in a package of two.
Warning: Remove only the rubber tires and not the pick tire assembly to avoid losing small parts.
2. Pull the autocompensator pick arm (A) down.

5022-xxx
3. Remove the rubber tire (B) from the pick roll assembly (C). Repeat for the other pick roll assembly.
B C B
Installation notes: Install the new rubber tires with the surface texture (D) turning in the direction as shown.
Note: Feel the rubber surface to verify it turns properly in the direction shown.
4-72 Service Manual

5022-xxx
Printer pad removal
See Printer pad, included in parts packet , screws (P/N 40X1431) on page 7-5 for the part number.
1. Slide the corner of the printer containing the damaged pad over the corner of the table.
2. Pull the pad (A) from the bottom of the printer.
B A
Installation Note: When installing the new pad, remove the appropriate side cover that corresponds to the
damaged pad. It is necessary to remove the corresponding side cover to see if the pad fully seats in the
installation holes (B).

5022-xxx
Printhead removal
See Printhead assembly, C52x on page 7-9 or Printhead assembly, C53x on page 7-9 for the part
number.

System card
1. Remove the toner cartridges.

2. Remove the exit tray cover. See Exit tray cover removal on page 4-15.
information.
C52x C53x
A B A B
6. Remove the fuser cable cover. See Fuser cable cover removal on page 4-61.
4-74 Service Manual

5022-xxx
7. Remove the three mounting screws (C) from the front of the printhead.
Warning: Secure the printhead when removing the printhead alignment screw. Failure to do this allows
the printhead to fall out of the printer, potentially damaging the printhead.
C
8. Close the top access cover and remove the printhead alignment screw (D), and remove the printhead.

5022-xxx
Installation notes:
Do not install the printhead mounting screws in the rear of the printer. When reinstalling the printhead, it is
important to keep in mind that the printhead mounting screws should be initially tightened just enough to hold the
printhead in the printer. This allows the pages to be printed that will be used to align the black plane to the printer
frame and also allows skew adjustment with the printhead alignment screw. Once the black skew is adjusted, the
mounting screws will be fully tightened.
1. When installing the printhead, do a rough alignment by visually centering the hole in the frame (C) with the
slot on the bottom of the printhead. Do not fully tighten printhead mounting screws until skew has been
adjusted.
C
2. Align the printhead. See Printhead alignment on page 4-3.
4-76 Service Manual

5022-xxx
Right bellcrank removal
See Right bellcrank assembly on page 7-5 for the part number.
1. Open the front access cover.

2. Remove the gearbox/switch shield. See Gearbox shield removal on page 4-19.
A
4. Remove the right bellcrank.

5022-xxx
Smart chip card removalmodels C52x only
See Smart chip card, C52x only on page 7-9 for the part number.

System card
2. From the outside right of the printer, disconnect the five connectors (A).
3. Remove the two mounting screws (B), and remove the smart chip card.
4-78 Service Manual

5022-xxx
System card removal
See the system card part number for the model you need on page 7-9.

System card
Warning: Be careful not to damage the printhead cable when removing the system card.
2. Disconnect all the connectors from the system card.
Warning: Do not use tools to remove the printhead ribbon cable (A). It can be damaged and should be
removed gently by hand. When installing, carefully line up the cable, and press straight into the connector.

5022-xxx
3. Remove the screw (B) from the USB connector.

4. For models C52x only: If a non-network system card is installed, also remove the two screws (C) from the
parallel connector.
Network system card Non-network system card
B B
5. Remove the eight screws (D) from the system card.
6. Remove the system card.
4-80 Service Manual

5022-xxx
System card support shield removal
See System card support shield, C52x on page 7-9 or System card support shield, C53x on page 7-9
4. Remove the system card. See System card removal on page 4-79.
5. Remove the five mounting screws (A) from the outer left side of the printer.
Note: Make a note of the attachment of the printhead ground cable (B) to the second screw from the
bottom for later installation.
6. Remove the four screws (C) from the inner right side of the support shield.
7. Pull the cables through the access holes on the right side of the printer.
8. For network printersRemove the two screws (D) attaching the parallel connector support plate.
For non-network printersRemove the INA mounting plate screw (E) and the INA mounting plate.

5022-xxx
9. Remove the four mounting screws (D) from the top and bottom of the support shield.
Note: Only the printhead cables come through the access holes in the system card support shield.
D
10. Lower and remove the support shield. Be careful not to damage the cables that route through the top frame
of the printer.
4-82 Service Manual

5022-xxx
Toner level sensor removal
See Toner level sensor on page 7-11 for the part number.
Note the locations of the toner sensors.

Yellow
Cyan Magenta Black
2. For yellow and cyan only: Remove the transfer contact assembly. See Transfer contact assembly
Note: Do not remove the springs from the contact assembly as stated in the last step of the procedure.

5022-xxx
3. For all colors: It is difficult to press both locking tabs at the same time. Using a spring hook,
press the locking tab (A), and disengage the sensor on that side. Press the other locking tab (B),
and remove the sensor.
A B
4-84 Service Manual

5022-xxx
Top access door 24 V interlock switch removal
See Top access door 24 V interlock switch on page 7-13 for the part number.
on page 4-28.
2. Disconnect the JCVR1 connector (A) from the system card.
A
4. Remove the mounting screw (B) and 24 V interlock switch (C).
C B

5022-xxx
Top cover camshaft assembly removal
See Top cover camshaft assembly on page 7-13 for the part number.
1. Remove the top access door 24 V interlock switch. See Top access door 24 V interlock switch
3. Rotate the lever arm (A) all the way up as if the top access door were open; hold the lever arm (A) in place,
and rotate the camshafts (B) down to the closed position.
4. While still holding the lever arm (A) up, remove the left front mounting screw (C) and flip the right lock (D)
back.
5. Continue to hold the lever arm (A) up, and remove the right front mounting screw (E); release the lever arm.
6. Remove the e-clip (F).
7. Slide the lever arm (A) and the spring (G) off the shaft.
Warning: When removing the right rear mounting screw, be careful not to damage or remove the spring
that mounts over the screw.
8. Remove the rear mounting screws (H).
9. Remove the top cover camshaft assembly.
D
A
E
F H
H
G
C B
4-86 Service Manual

5022-xxx
Installation notes:
Warning: Do not install the camshaft assembly by reversing the removal procedures. The camshaft assembly
and EP drive assembly must be set to the closed and engaged positions respectively before the
camshaft assembly is installed, or the printer will not work correctly.
1. Ensure the EP drive assembly is engaged by sliding the upper retraction plate (A) fully to the rear.
A
2. Remove the camshaft from the package, and place the left and right mounting brackets (B) on a flat
surface.
3. Rotate the lever arm (C) all the way up as if the top access door were open; hold the lever arm (C) in place,
and rotate the camshafts down (D) to the closed position.
4. Release the lever arm (C).
5. Remove the e-clip (E).
6. Slide the lever arm (C) and the spring (F) off the shaft.
E B
B
D

5022-xxx
7. Place the left side of the camshaft assembly through the opening in the waste toner shutter (G). Make sure
the cam (H) engages the waste toner shutter (G). Also make sure the drive pinion (I) engages the upper
retraction plate (J).
8. Install the rear mounting screws (K).
9. Slide the spring (L) and the lever arm (M) onto the shaft.
10. Install the e-clip (N).
I
H
L
K
J
M
4-88 Service Manual

5022-xxx
11. Rotate the lever arm (O) all the way up as if the top access door were open.
12. While still holding the lever arm (O) up, flip the right lock (P) up and install the front mounting screws (Q).
Warning: Failure to place the camshaft assembly in the open position prevents the front access door from
closing and may cause damage to the door.
13. Continue to hold the lever arm (O) up. Flip the right lock (P) down, and rotate the camshafts (R) up. This is
the open position.
14. Lower the lever arm (O), and make sure the left lock (S) and right lock (P) are positioned correctly in their
respective channels (T).

5022-xxx
Note: If the left side of the camshaft assembly becomes disassembled, use the following illustration:
4-90 Service Manual

5022-xxx
Transfer belt removal
See Transfer belt assembly, C52x on page 7-15 or Transfer belt assembly, C53x on page 7-15 for the
part number.
1. Remove all photoconductor units. See Photoconductor unit removal on page 4-70.
information.
A B A B
Installation notes: When you installed the new transfer belt and moved all the photoconductor units from the
used one to the new one, the alignment of the toner cartridges and photoconductor units may have changed. For
better color quality, perform the Color Alignment procedure in the Configuration Menu. See Color Alignment
on page 3-24.
1. Enter the Configuration Menu. (Turn off the printer, press and hold and , turn on the printer, and
2. Select Color Alignment. See Color Alignment on page 3-24.

5022-xxx
Transfer contact assembly removal
See Transfer contact assembly on page 7-11 for the part number.
2. Remove all the inside contact springs. See Contact springs removal on page 4-44.
3. Remove the four screws (A), and remove the transfer contact assembly.
4. Remove the eight springs (B) for reuse during installation.
Note: The top spring may fall away from the transfer contact assembly during removal.
Installation note: For ease of installation, put the transfer contact assembly on before installing the springs.
B B
4-92 Service Manual

5022-xxx
Waste toner assembly removal
Not a FRU.
1. Press release latch (A).

2. Swing front of waste toner away from printer and remove.

5022-xxx
4-94 Service Manual

5022-xxx
5. Locations and connectors
Locations
Covers
Locations and connectors 5-1

5022-xxx
Front
Fuser cable cover
Paper pick
mechanism
assembly
MPF swing arm

assembly (models
C52X only)
Front door
assembly Deflector
assembly
Bellcrank
assembly
Printer
pad
Bump
aligner gears
Front door
cap
Right front door
Left front door assembly restraint
assembly restraint cable
cable
5-2 Service Manual

5022-xxx
Right
EP drive
assembly
Bump aligner
motor

5022-xxx
Rear
5-4 Service Manual

5022-xxx
Left
Toner level
sensor
High voltage
power supply Transfer contact assembly

5022-xxx
Top
Top cover camshaft
assembly
Top access door

24V interlock switch
with cable
5-6 Service Manual

5022-xxx
CRU and FRUs

5022-xxx
Sensors
Toner level sensor
Toner patch sensor (TPS)
5-8 Service Manual

5022-xxx
Motors

5022-xxx
Printer cards
5-10 Service Manual

5022-xxx
Connectors
System card (network)models C52x

5022-xxx
System card (non-network)models C52x
5-12 Service Manual

5022-xxx
Connector listingmodels C52x

(see System card (network)models C52x on page 5-11 or System card (non-network)models C52x on
page 5-12)
Connector Pin no. Signal Pin no. Signal
JBIN1 1 V_BF (+5 SW)

2 S_BIN_FB
3 Ground
JBUMP1 1 VS_BUMP_LED
2 S_BUMP_ENC
3 Ground
4 V_BUMP_M-
5 V_BUMP_M+
JCART1 1 V_JC1-1 2 V_JC1-2
3 V_JC2-3 4 V_JC1-4
5 Ground 6 +5V_SW
7 N/C 8 V_C2_U
9 V_C2_V 10 V_C2_W
JCART2 1 CART2_HALL_V 2 V_JC2-2
3 CART2_HALL_W 4 V_JC2-4
5 Ground 6 _5V_SW
7 N/C 8 V_C2_U
9 V_C2_V 10 V_C2_W
JCVR1 1 V_24V_CVR
2 COVER_OPEN_SNS
JDUPLX1 1 VS_DUPLX (+5 V)
2 DUPLEX_PWM
3 DUPLEX_ENC
4 Ground
5 V_24VD
6 Ground
JFAN1 1 FAN_FG
2 Ground
3 +24VC
4 FAN1_PWM
JFUSER1 1 V_FUSER_M+ 2 V_FUSER_M-
3 VS_FUSER_LED 4 S_FUSER_ENC
5 Ground 6 GND/BR_THERM
7 FUSER_EXIT_SNSD 8 VS_FUSER+5V
9 FUSER_HR_SNS 10 FUSER_HR_THM_RTN

5022-xxx

page 5-12) (continued)
JHVPS1 1 Ground 2 V_24VD

3 C-DEVPWM 4 M-DEVPWM
5 Y-DEVPWM 6 K-DEVPWM
7 Ground 8 +5V_SW
9 HV_EMPTY_C 10 HV_EMPTY_M
11 HV_EMPTY_Y 12 HV_EMPTY_K
13 HV_CHRG_PWM 14 TONER_CHK
15 HV_XFER_PWM_C 16 XFER_SERV0_C
17 HV_XFER_PWM_M 18 XFER_SERV0_M
19 HV_XFER_PWM_Y 20 XFER_SERV0_Y
21 CORE_CURR_SNSD 22 HVPS_ID
23 HV_XFER_PWM_K 24 XFER_SERV0-K
JINT1 1 VS_JINT-1 (+5V_SW)
2 Ground
3 VS_INT (+5V_PH)
JLVPS1 1 +5 V dc 2 +5 V dc
3 +5 V dc 4 +5 V dc
5 LVPS_ZERO_XING 6 +24 V dc
7 +24 V dc 8 +24 V dc
9 Ground 10 Ground
11 Ground 12 Ground
13 Ground 14 Ground
15 LVPS_BRON 16 LVPS_HRON
JMIRR1 1 MM_REF
2 MM_LOCK
3 MM_START
4 Ground
5 +24 V dc
JOPT1 1 VS_JOPT-1 (+5V_SW) 2 OPTION_PWM
3 S_OPT_ENC 4 OPT_TYPE
5 Ground 6 Ground
7 +24VC 8 OPT_PSIZE
9 OPT_PLEV 10 OPT_PCTL
5-14 Service Manual

5022-xxx

JOPP1 1 I2C_DATA5_OP
2 V_PANEL+5V
3 I2C_CLK_OP
4 Ground
5 I2CIRQ5_R
6 +3.3 V dc
7 Ground
JPH1 1 Ground
2 D_VDO_M-
3 D_VDO_M+
4 Ground
5 D_VDO_C-
6 D_VDO_C+
7 Ground
8 PH_EMS1_SNS_R
9 VDO_BOOST1
10 VDO_LPOW1
11 VDO_LADJ01
12 VDO_HADJ01
13 PH_EMS0
14 VDO_BOOST0
15 VDO_LPOW0
16 VS_+5VPH_NVX_R
17 PH_EOS_THERM_SNS
18 +5V_PH
19 I2C_CLK_PH
20 I2C_DATA_PH
21 VDO_LENA
22 PH_EMS2_SNS_R
23 VDO_BOOST2
24 VDO_LPOW2
25 VDO_LADJ23
26 VDO_HYSNC1
27 PH_EMS3_SNS_R
28 VDO_BOOST3
29 VDO_LPOW3
30 Ground

5022-xxx

JPH1 (continued) 31 D_VDO_K-

32 D_VDO_K+
33 Ground
34 D_VDO_Y-
35 D_VDO_Y+
36 Ground
JSBTN1 1 S_SB_Y
2 S_SB_K
3 S_SB_M
4 S_SB_C
5 Ground
6 I2C_DATA_SB
7 I2C_CLK_SB
8 +3.3 V dc
JTRANS1 1 VS_JTRANS-1 (+5V) 2 Ground
3 I2C_CLK_SB 4 I2C_DATA_TB
5 VS_JTRANS-5 (5V SW) 6 TRANS_BELT_SNS
7 TRANS_THERM_SNS 8 VS_5V_TPS
9 VS_JTRANS-9 (+3.3V) 10 TPS_SNS
11 TPS_GAIN_ADJ 12 TPS_SNS_RTN
13 TPS_THERM_SNS 14 N/C
JTRAN2 1 V_TRANS_PHA+
2 V_TRANS_PHA-
3 V_TRANS_PHB+
4 V_TRANS_PHB-
JTRAY1 1 VS_TRAY_INPT_LED
(+5V)
2 S_TRAY_INPUT
3 Ground
4 VS_TRAY+5V_NMT
5 TRAY_NMT (+3.3v)
6 Ground
7 N/C
5-16 Service Manual

5022-xxx

JTRAY2 1 VS_TRAY_ENC_LED
2 S_TRAY_ENC
3 Ground
4 V_TRAY_PICK_M-
5 V_TRAY_PICK_M+

5022-xxx
System card (network)models C53x
5-18 Service Manual

5022-xxx

(see System card (network)models C53x on page 5-18)
J1 1 V FHUSB_+5
2 JB_USB_RD-
3 JB_USB_RD+
4 Ground
5 Ground
JBIN1 1 V_BF (+5 SW)
2 S_BIN_FB
3 Ground
JBUMP1 1 VS_BUMP_LED
2 S_BUMP_ENC
3 Ground
4 V_BUMP_M-
5 V_BUMP_M+
JCART1 1 CART1_HALL_U 2 CART1_HALL_V
3 CART2_HALL_U 4 CART1_FG
5 Ground 6 +5V_SW
7 N/C 8 V_CART1_WIND_U
9 V_CART1_WIND_V 10 V_CART1_WIND_W
JCART2 1 CART2_HALL_U 2 CART2_HALL_V
3 CART2_HALL_W 4 CART2_FG
5 Ground 6 +5V_SW
7 N/C 8 V_CART2_WIND_U
9 V_CART2_WIND_V 10 V_CART2_WIND_W
JCVR1 1 V_24V_CVR
2 COVER_OPEN_SNS
JDUPLX1 1 VS_DUPLX (+5 V)
2 DUPLEX_PWM
3 DUPLEX_ENC
4 Ground
5 V_24VD
6 Ground
JFAN1 1 FAN_FG
2 Ground
3 +24VC
4 FAN1_PWM

5022-xxx

(see System card (network)models C53x on page 5-18) (continued)
JFUSER1 1 V_FUSER_M+ 2 V_FUSER_M-

3 VS_FUSER_LED 4 S_FUSER_ENC
5 Ground 6 GND/BR_THERM
7 FUSER_EXIT_SNSD 8 VS_FUSER+5V
9 FUSER_HR_SNS 10 FUSER_HR_THM_RTN
JHVPS1 1 Ground 2 V_24VD
3 HV_EMPTY_C 4 HV_EMPTY_M
5 HV_EMPTY_Y 6 HV_ENPTY_K
7 Ground 8 +5V_SW
9 TONER_C 10 TONER_M
11 TONER_Y 12 TONER_K
13 HV_CHRG_PWM 14 TONER_CHK
15 HV_XFER_PWM_C 16 XFER_SERV0_C
17 HV_XFER_PWM_M 18 XFER_SERV0_M
19 HV_XFER_PWM_Y 20 XFER_SERV0_Y
21 CORE_CURR_SNSD 22 HVPS_ID
23 HV_XFER_PWM_K 24 XFER_SERV0-K
JINT1 1 VS_JINT-1 (+5V_SW)
2 Ground
3 VS_INT (+5V_PH)
JLVPS1 1 +5 V dc 2 +5 V dc
3 +5 V dc 4 +5 V dc
5 LVPS_ZERO_XING 6 +24 V dc
7 +24 V dc 8 +24 V dc
9 Ground 10 Ground
11 Ground 12 Ground
13 Ground 14 Ground
15 LVPS_BRON 16 LVPS_HRON
JMIRR1 1 MM_REF
2 MM_LOCK
3 MM_START
4 Ground
5 +24 V dc
JOPT1 1 VS_JOPT-1 (+5V_SW) 2 SERIAL_TRANSMIT
3 S_OPT_ENC 4 OPT_TYPE
5 Ground 6 Ground
7 +24VC 8 OPT_PSIZE
9 OPT_PLEV 10 OPT_PCTL
5-20 Service Manual

5022-xxx

JOPP1 1 I2C_DATA5_OP
2 V_PANEL+5V
3 I2C_CLK_OP
4 Ground
5 I2CIRQ5_R
6 +3.3 V dc
7 Ground
JPH1 1 Ground
2 D_VDO_C-
3 D_VDO_C+
4 Ground
5 D_VDO_Y-
6 D_VDO_Y+
7 Ground
8 PH_EMS1_SNS_R
9 VDO_BOOST1
10 VDO_LPOW1
11 VDO_LADJ01
12 VDO_HADJ01
13 PH_EMS0
14 VDO_BOOST0
15 VDO_LPOW0
16 VS_+5VPH_NVX_R
17 PH_EOS_THERM_SNS
18 +5V_PH
19 I2C_CLK_PH
20 I2C_DATA_PH
21 VDO_LENA
22 PH_EMS2_SNS_R
23 VDO_BOOST2
24 VDO_LPOW2
25 VDO_LADJ23
26 VDO_HYSNC1
27 PH_EMS3_SNS_R
28 VDO_BOOST3
29 VDO_LPOW3
30 Ground

5022-xxx

JPH1 (continued) 31 D_VDO_K-

32 D_VDO_K+
33 Ground
34 D_VDO_M-
35 D_VDO_M+
36 Ground
JSBTN1 1 S_SB_Y
2 S_SB_K
3 S_SB_M
4 S_SB_C
5 Ground
6 I2C_DATA_SB
7 I2C_CLK_SB
8 +3.3 V dc
JTRANS1 1 V_TRANS_PHA+
2 V_TRANS_PHA-
3 V_TRANS_PHB+
4 V_TRANS_PHB-
JTRANS2 1 VS_5V_TPS 2 V_JTRANS-9 (+3.3V)
3 TPS_SNS 4 TPS_PWM1
5 TPS_SNS_RTN 6 TPS_THERM_SNS
7 Ground 8 I2C_CLK_TB
9 I2_DATA_TB 10 V_TRANS-1 (+3.3V)
11 Ground 12 N/C
JTRAY1 1 VS_TRAY_INPT_LED
(+5V)
2 S_TRAY_INPUT
3 Ground
4 VS_TRAY+5V_NMT
5 TRAY_NMT (+3.3v)
6 Ground
7 N/C
JTRAY2 1 VS_TRAY_ENC_LED
2 S_TRAY_ENC
3 Ground
4 V_TRAY_PICK_M-
5 V_TRAY_PICK_M+
5-22 Service Manual

5022-xxx
Wiring diagrams
Wiring diagrams are attached to the end of this document. Diagrams are designed for 11 x 17 in. or A3 paper.
Print the individual wiring diagram pages separately on larger paper for best effect.

5022-xxx
5-24 Service Manual

5022-xxx
6. Preventive maintenance
Scheduled maintenance
The operator panel displays 80 Replace Fuser at 120K page count interval. The fuser assembly and the transfer
roll should be changed at this interval to maintain the print quality and reliability of the printer. The following
maintenance items are available for the customer:
Maintenance items
Description Part number

Fuser assembly, 115 V 40X3569
Transfer belt assembly, C52x 40X1401
Transfer belt assembly, C53x 40X3572
Preventive maintenance 6-1

5022-xxx
6-2 Service Manual

5022-xxx
7. Parts catalog
How to use this parts catalog

The following legend is used in the parts catalog:
Asm- Part Units/

Units/mach Description
Index number FRU
Asm-index: identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
and the item number 1.
Part number: identifies the unique number that identifies this FRU.
Units/mach: refers to the number of units actually used in the base printer or product.
Units/FRU: refers to the number of units packaged together and identified by the part number.
NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
Model information used in the parts catalog.
Model name Configuration Machine type

Lexmark C524 Non-network 5022-400
Lexmark C524dn Network 5022-430
Lexmark C534dn/dtn Duplex, network (550-sheet tray) 5022-530
Parts catalog 7-1

5022-xxx
Assembly 1: Covers
1
6
2
10
8
15
11
12
14
13
7-2 Service Manual

5022-xxx
Assembly 1: Covers
Units/ Units/
Index P/N Description
mach FRU
1-1 40X1415 1 1 Outer bezel, C52x
2 40X1448 1 1 Inner bezel, C524/C524n/C524dn
2 40X1449 1 1 Inner bezel, C522n
2 40X1450 1 1 Inner bezel, C520n
3 40X1414 1 1 Operator panel assembly, C52x
4 40X3608 1 1 Bezel, C530dn
4 40X3585 1 1 Bezel, C532n
4 40X3586 1 1 Bezel, C532dn
5 40X3582 1 1 Operator panel assembly, C530dn/C532n/C532dn
6 40X3587 1 1 Bezel, C534n
6 40X3588 1 1 Bezel, C534dn
7 40X3583 1 1 Operator panel assembly, C534n/C534dn
8 40X1451 1 1 Top access cover assembly (network), C520n/C522n/C524n/C524dn
8 40X1412 1 1 Top access cover assembly (non-network), C524
8 40X3604 1 1 Top access cover assembly (network), C532n/C534n
8 40X3605 1 1 Duplex top access assembly (network), C530dn/C532dn/C534dn
9 40X1422 1 1 Exit tray cover, C52x
9 40X3594 1 1 Exit tray cover, C53x
10 40X1427 1 1 Rear cover
11 40X3612 1 Paper tray dust cover with dust cover spring, C53x
12 40X1425 1 1 Right cover
13 40X1443 1 1 Front access door cover assembly (duplex), C524dn only
13 40X1413 1 1 Front access door cover assembly (non-duplex), C520n/C522n/C524/
C524n
13 40X3602 1 1 Front access door cover assembly (duplex), C530dn/C532dn/C534dn
13 40X3581 1 1 Front access door cover assembly (non-duplex), C532n/C534n
14 40X1426 1 1 Left cover
15 40X1440 1 1 Bin full sensor with cable, C520n/C522n/C524n/C524dn
15 40X3601 1 1 Bin full sensor with cable, C53x
Parts catalog 7-3

5022-xxx
Assembly 2: Front
7-4 Service Manual

5022-xxx
Assembly 2: Front
Units/ Units/
mach FRU
2-1 1 1 Fuser cable cover, included in parts packet (P/N 40X1430), C52x
1 1 1 Fuser cable cover, included in parts packet (P/N 40X3598), C53x
2 4 1 Printer pad, included in parts packet , screws (P/N 40X1431)
3 40X1446 1 1 Right bellcrank assembly
4 40X1432 1 1 Bump aligner gear kit, including:
Align idler gear (1)
First reduction gear (1)
Second reduction gear (1)
Grease packet (1)
Washers (3)
5 40X1420 1 1 Front door parts packet, C52x, including
ARight cable assembly (1)
BFront door cap (1)
CLeft cable assembly (1)
5 40X3593 1 1 Front door parts packet, C53x, including
ARight cable assembly (1)
BFront door cap (1)
CLeft cable assembly (1)
6 40X1419 1 1 Duplex front door assembly, C524dn
6 40X1418 1 1 Front door assembly, C520n/C522n/C524n
6 40X3592 1 1 Duplex front door assembly, C530dn/C532dn/C534dn
6 40X3590 1 1 Front door assembly, C532n/C534n
7 40X3615 1 1 Deflector assembly, C53x
8 40X3614 4 1 Bump aligner roller and spring
9 40X1435 1 1 MPF swing arm assembly, C52x
10 40X1447 1 1 Left bellcrank assembly
11 40X1405 1 1 Paper pick mechanism assembly, C52x
11 40X3573 1 1 Paper pick mechanism assembly, C53x
12 40X3614 4 1 Bump aligner roller and spring
Parts catalog 7-5

5022-xxx
Assembly 3: Right
7-6 Service Manual

5022-xxx
Assembly 3: Right
Units/ Units/
mach FRU
3-1 40X1409 1 1 EP drive assembly, C52x
1 40X3578 1 1 EP drive assembly, C53x
2 40X3574 1 1 Low voltage power supply, 115/230 V
3 40X1433 1 1 Bump aligner motor
4 40X1436 1 1 Front door 5 V interlock switch
NS 40X1445 1 1 Ground contact plate, C52x only
Parts catalog 7-7

5022-xxx
Assembly 4: Rear
7-8 Service Manual

5022-xxx
Assembly 4: Rear
Units/ Units/
mach FRU
4-1 40X1417 1 1 Printhead assembly, C52x
1 40X3589 1 1 Printhead assembly, C53x
2 40X4218 1 1 System card (network), C524n/C524dn
2 40X4219 1 1 System card (network), C520n/C522n
2 40X4217 1 1 System card, C524
2 40X3575 1 1 System card (network), C530dn/C532n/C532dn
2 40X3576 1 1 System card (network), C534n
2 40X3577 1 1 System card (network), C534dn
3 40X1429 1 1 System card support shield, C52x
3 40X3597 1 1 System card support shield, C53x
4 40X1410 1 1 Smart chip card, C52x only
Parts catalog 7-9

5022-xxx
Assembly 5: Left
1
2
7-10 Service Manual

5022-xxx
Assembly 5: Left
Units/ Units/
mach FRU
5-1 40X1416 4 1 Toner level sensor
2 40X1428 1 1 Transfer contact assembly
3 40X1411 1 1 High voltage power supply, C52x
3 40X3579 1 1 High voltage power supply, C53x
Parts catalog 7-11

5022-xxx
Assembly 6: Top
7-12 Service Manual

5022-xxx
Assembly 6: Top
Units/ Units/
mach FRU
6-1 40X3613 1 1 Top cover camshaft assembly
2 40X1437 1 1 Top access door 24 V interlock switch
Parts catalog 7-13

5022-xxx
Assembly 7: Customer replaceable units (CRUs)
6
3
2
5
7-14 Service Manual

5022-xxx
Assembly 7: CRUs
Units/ Units/
mach FRU
7-1 40X3569 1 1 Fuser assembly, 115 V
1 40X3570 1 1 Fuser assembly, 230 V
1 40X3571 1 1 Fuser assembly, 100 V
2 40X3607 4 2 Pick arm roll
3 40X1439 1 1 Option tray assembly, 500-sheet option (includes tray), C522n/C524/
C524n/C524dn
3 40X3600 1 1 Option tray assembly, 550-sheet option (includes tray), C532n/C532dn/
C534n/C534dn
4 40X1423 1 1 Tray assembly, 500-sheet, C522n/C524/C524n/C524dn
4 40X3595 1 1 Tray assembly, 550-sheet, C532n/C532dn/C534n/C534dn
5 40X1404 1 1 MPF paper tray assembly, 250-sheet, C524/C524n/C524dn
5 40X1424 1 1 Paper tray assembly, single feeder, C520n/C522n
5 40X3599 1 1 MPF paper tray assembly, 250-sheet, C530dn/C532dn/C534dn
5 40X3596 1 1 Paper tray assembly, single feeder, C532n, C534n
6 40X1401 1 1 Transfer belt assembly, C52x
6 40X3572 1 1 Transfer belt assembly, C53x
NS 40X0297 1 1 Power cordUSA, Canada, Bolivia, Peru
NS 40X0288 1 1 Power cordArgentina
NS 40X0296 1 1 Power cordAustralia, New Zealand
NS 40X0278 1 1 Power cordAustria, Belgium, Catalan, Czechoslovakia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Paraguay,
Poland, Portugal, Russia, Spain, Sweden, Turkey, United Kingdom
NS 40X0286 1 1 Power cordAustria, Belgium, Catalan, Czechoslovakia, Finland, France,
Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Netherlands,
Norway, Paraguay, Poland, Portugal, Russia, Singapore, Spain, Sweden,
Turkey, United Kingdom
NS 40X3611 1 1 Power cordBrazil
NS 40X0287 1 1 Power cordChile, Uruguay
NS 40X0282 1 1 Power cordChina
NS 40X0279 1 1 Power cordDenmark, Finland, Norway, Sweden
NS 40X0275 1 1 Power cordIsrael
NS 40X3609 1 1 Power cordJapan
NS 40X0280 1 1 Power cordKorea
NS 40X0276 1 1 Power cordSouth Africa
NS 40X0274 1 1 Power cordSwitzerland
NS 40X3610 1 1 Power cordTaiwan
Parts catalog 7-15

5022-xxx
Assembly 8: Contact springs
7-16 Service Manual

5022-xxx
Assembly 8: Contact springs

Units/ Units/
mach FRU
8-1 40X1434 1 1 Contact springs kit, including:
ATorsion PCD contact spring (4)
BTorsion CR contact spring (4)
CContact spring cap (4)
DCharge roll contact spring (8)
EHVPS TAR contact spring (4)
FHVPS doctor/developer contact spring (8)
Parts catalog 7-17

5022-xxx
Assembly 9: Cable parts packet
7-18 Service Manual

5022-xxx
Assembly 9: Cable parts packet

Units/ Units/
mach FRU
9-1 40X1430 1 1 Cables, C52x, including
ACartridge motor cable (1)
BFuser AC cable (1)
CFuser DC cable (1)
DSmart chip cable (1)
EOption cable (1)
Fuser cable cover (1) (seeFront on page 7-4 for part identification
and location)
Duplex cable (1)
2 40X3598 1 1 Cables, C53x, including
ACartridge motor cable (1)
BFuser AC cable (1)
CFuser DC cable (1)
EOption cable (1)
FTransport motor cable (1)
Fuser cable cover (1) (seeFront on page 7-4 for part identification
and location)
Duplex cable (1)
Parts catalog 7-19

5022-xxx
Assembly 10: Miscellaneous
Units/ Units/
mach FRU
NS 40X1431 1 1 Parts packet, screw (contains one of each screw used in the printer, with
the exception of the parts specifically called out.)
NS 40X1508 1 1 128 MB SDRAM, 100-pin
NS 40X1509 1 1 256 MB SDRAM, 100-pin
NS 40X1510 1 1 512 MB SDRAM, 100-pin
NS 40X1454 1 1 32 MB flash card
NS 40X1455 1 1 64 MB flash card
NS 40X1515 1 1 Korean font card
NS 40X1514 1 1 Traditional Chinese font card
NS 40X1513 1 1 Simplified Chinese font card
NS 40X1512 1 1 Japanese font card
NS 40X2664 1 1 Bar code card, C524/C524n/C524dn
NS 40X4237 1 1 Bar code card, C534n/C534dn
NS 40X4199 1 1 PrintCryption card, C524/C524n/C524dn
NS 40X4239 1 1 PrintCryption card, C534n/C534dn
NS 40X2663 1 1 Forms card, C524/C524n/C524dn
NS 40X4238 1 1 Forms card, C534n/C534dn
NS 40X1375 1 1 MarkNet N8000 fast ethernet print server, C524/C524dn
NS 40X1376 1 1 MarkNet N8020 gigabit ethernet print server, C524/C524dn/C534n/C534dn
NS 40X1377 1 1 MarkNet N8030 fiber ethernet print server, C524/C524dn/C534/C534dn
NS 40X1378 1 1 MarkNet N8050 802.11g wireless print server (US/Americas), C524/
C524dn/C534n/C534dn
NS 40X1562 1 1 MarkNet N8050 802.11g wireless print server (rest of world),
C524/C524n/C524dn/C534n/C534dn
NS 40X0291 1 1 Parallel 1284-B interface card adapter, C524/C524n/C524dn, C534n/
C534dn
NS 40X0290 1 1 Serial interface card adapter, C524/C524n/C524dn,/C534n/C534dn
NS 40X2610 1 1 40.0 GB hard disk assembly, C524n/C524dn/C534n/C534dn/C534dtn
NS 7377018 1 1 Printer relocation kit
NS 7377200 1 1 Options tray relocation kit
7-20 Service Manual

5022-xxx
Index
Numerics C
1xx service error codes 2-7 2-8 cables, parts catalog 7-18
24 V interlock switch CACHE Test 3-12
locations 5-6 card stock 1-9
parts catalog 7-12 Color Alignment 3-24
removal 4-85 Color Lock Out 3-21
theory 3-55 Color Trapping 3-21
2xx paper jam codes 2-82-15 configuration ID 3-16
3x8x attendance messages 2-192-26 configuration menu
5 V interlock switch accessing 3-1
locations 5-3 Auto Align Adj 3-23
parts catalog 7-6 Auto Color Adj 3-23
removal 4-54 available tests 3-20
theory 3-54 Color Alignment 3-24
9xx service error codes 2-15 2-18 Color Lock Out 3-21
Color Trapping 3-21
A Demo Mode 3-22
accessing service menus 3-1 Disk Encryption 3-25
acronyms 1-14 Download Emuls 3-22
adjustments 4-3 Duplex Gloss 3-25
Align Motor Test 3-8 Energy Conserve 3-23
alignment Enforce Color Order 3-24
diagnostics menu 3-7 Env Prompts 3-25
printhead 4-3 Event Log 3-23
Auto Align Adj 3-23 exit Config Menu 3-26
Auto Color Adj 3-23 Factory Defaults 3-22
Font Sharpening 3-26
B Jobs on Disk 3-25
bellcrank Motor Calibration 3-24
left bellcrank 4-64 Panel Menus 3-22
parts catalog 7-5 Paper Prompts 3-24
right bellcrank 4-77 PPDS Emulation 3-22
bezel Prt Quality Pages 3-21
innerC52x 4-22 , 7-2 Reset Fuser Cnt 3-21
outerC52x 4-21, 7-2 Size Sensing 3-22
parts catalog 7-2 connectors 5-11
removal 4-21 network system card 5-11
bin full sensor parallel system card 5-12
Bin Full Test 3-15 system cardmodels C52x (network) 5-11
parts catalog 7-12 system cardmodels C52x (non-network) 5-12
removalC52x 4-37 system cardmodels C53x (network) 5-18
removalC53x 4-38 contact springs
Bin Full Test 3-15 parts catalog 7-16
Black Only Mode 3-21 removal 4-44
bump aligner gear covers
parts catalog 7-4 identification 4-14
removal 4-39 locations 5-1
bump aligner motor parts catalog 7-2
locations 5-3
parts catalog 7-6 D
removal 4-40 dead printer service check 2-51
Button Test 3-11 defaults 3-16
buttons EP Defaults 3-17
description 2-2 factory defaults 3-22
parts catalog (operator panel) 7-2
Index I-1

5022-xxx
deflector assembly Right Margin 3-4

parts catalog 7-4 Skew 3-5
removal 4-46 Top Margin 3-4
Demo Mode 3-22 dimensions 1-5
diagnostic aids 3-1 Disk Encryption 3-25
diagnostics menu DRAM Test 3-11
accessing 3-1 duplex
ALIGNMENT 3-7 Motor Test 3-14
available tests 3-2 Print Test 3-13
Base Sensor Test Quick Test 3-12
Bin Full Test 3-15 theory 3-41
Sensor Test 3-15 Top Margin 3-14
Duplex Tests Duplex Gloss 3-25
Motor Test 3-14
Print Test (duplex) 3-13 E
Quick Test 3-12 electrical interlock 3-54
Top Margin 3-14 24 V interlock switch 3-55
Event Log 5 V interlock switch 3-54
Clear Log 3-19 electrophotographic (EP) drive assembly
Display Log 3-18 locations 5-3
Print Log 3-18 parts catalog 7-6
exit diagnostics 3-19 removalC52x 4-48
Hardware Tests removalC53x 4-51
Button Test 3-11 electrophotographic (EP) process 3-44
CACHE Test 3-12 charging 3-46
DRAM Test 3-11 cleaning 3-53
Panel Test 3-11 developing 3-50
Input Tray Tests 3-14 exposing 3-49
Motor Tests fusing 3-52
Align Motor Test 3-8 main components 3-44
Bottom cartridge 3-8 transferring 3-51
Fuser 3-8 Energy Conserve 3-23
Mirror Motor Test 3-8 Enforce Color Order 3-24
Motor Calibration 3-9 engine setting 3-16
Servo Laser Test 3-9 Env Prompts 3-25
Top cartridge 3-8 envelopes 1-8
Transfer 3-8 error codes and messages
Tray 1 3-8 1xx service error codes 2-7 2-8
Tray 2 3-8 9xx service error codes 2-15 2-18
Print Tests error codes and messages2xx paper jams 2-82-15
input source tests 3-9 error codes and messages3x8x attendance messages
Prt Quality Pgs 3-10 2-192-26
Printer Setup ESD-sensitive parts 4-1
Configuration ID 3-16 event log
DC Charge Adjust 3-17 configuration menu 3-23
Defaults 3-16 diagnostics mode 3-18
Dev Bias Adj 3-17 exit sensor
Engine Setting 14 3-16 service check 2-52
EP Defaults 3-17
Fuser Temp 3-17
F
Model Name 3-16 Factory Defaults 3-22
Page Counts 3-16 Font Sharpening 3-26
Serial Number 3-16 front door assembly
Transfer Adjust 3-17 front cable removal 4-59
REGISTRATION 3-4 parts catalog 7-4
Bottom Margin 3-4 removal 4-55
Left Margin 3-4 fuser
Quick Test 3-6 locations 5-7
motor test 3-8
parts catalog 7-14
I-2 Service Manual

5022-xxx
removal 4-60 letterhead 1-8

Reset Fuser Cnt 3-21 transparencies 1-8
Fuser Motor Test 3-8 media specifications
input and output capacities 1-12
H print area 1-12
high voltage power supply (HVPS) selecting media 1-6
locations 5-5 supported sizes 1-10
parts catalog 7-10 using media 1-8
removal 4-62 weight 1-12
how to use this parts catalog 7-1 memory 1-2
menus
J accessing service menus 3-1
jams user menus 2-4
common messages (diagram) 3-27 Mirror Motor Test 3-8
paper jam messages 2-8 Model Name 3-16
paper path 3-30 models 1-1, 7-1
Jobs on Disk 3-25 Motor Calibration 3-24
L Motor Calibration Test 3-9
motors
labels 1-9
locations 5-9
locations
MPF swing arm assemblyC52x
cards 5-10
parts catalog 7-4
covers 5-1
removal 4-67
CRUs and FRUs 5-7
multipurpose feeder (MPF)
front 5-2
swing arm assemblyC52x 4-67
left 5-5
machine type label 1-13 O
motors 5-9 operator panel
printer cards 5-10 description 2-2
rear 5-4 indicator light 2-2
right 5-3 locations 5-1
sensors 5-8 parts catalog 7-2
serial number label 1-13 service check 2-53
top 5-6 display all diamonds, 5 beeps 2-54
low voltage power supply (LVPS) display all diamonds, no beeps 2-54
locations 5-3 display blank, 5 beeps, LED off 2-53
parts catalog 7-6 display blank, 5 beeps, LED on 2-54
removal 4-65 one or more buttons fail 2-53
M options and features
description 1-1
machine type tag location 1-13
parts catalog 7-20
maintenance approach 1-1
mechanical drive P
bump aligner drive 3-38 Panel Menus 3-22
duplex drive 3-41 Panel Test 3-11
fuser drive 3-40 paper
paper pick mechanism drive 3-37 selecting
photoconductor unit/toner cartridge drive 3-39 preprinted forms and letterhead 1-7
transfer belt drive 3-40 storing 1-10
media supported media weight 1-10, 1-11
input and output capacities 1-12 using
selecting card stock 1-9
preprinted forms and letterhead 1-7 envelopes 1-8
storing 1-10 labels 1-9
supported media size 1-10 letterhead 1-8
supported media weight 1-11 paper jams
using error locations 3-27
card stock 1-9 manual feeder 3-28
envelopes 1-8 multipurpose feeder 3-28
labels 1-9
Index I-3

5022-xxx
paper path Prt Color Pg Count 3-16

diagram 3-30, 3-31 Prt Mono Pg Count 3-16
main components 3-32 Prt Quality Pgs
mechanical drive 3-37 configuration menu 3-21
paper sensing 3-42 diagnostic menu 3-10
print media transport 3-33
paper pick mechanism Q
parts catalog 7-4 Quick Test (duplex) 3-12
removal 4-68
Paper Prompts 3-24
R
paper sensing removal and cleaning precautions 4-1
paper exit/duplex entry sensor and bin full flag 3-43 removals
paper pick sensor 3-42 bin full sensor 4-38
parts catalog bin full sensor removal 4-37
cable parts packet 7-18 bump aligner gear 4-39
contact springs 7-16 bump aligner motor 4-40
CRUs 7-14 bump aligner rollers and springsC53x 4-42
front 7-4 contact springs 4-44
left 7-10 covers
miscellaneous 7-20 exit tray cover 4-15
rear 7-8 front access cover assembly 4-16
right 7-6 gearbox shield 4-19
top 7-12 left cover 4-20
Perm Page Count 3-16 operator panel assembly 4-23
photoconductor unit 4-2 operator panel inner bezelC52x 4-22
handling 4-2 operator panel outer bezel 4-21
installation 4-70 rear cover 4-25
locations 5-7 right cover 4-26
parts not to be touched 4-2 top access cover assemblyC52x 4-28
removal 4-70 top access cover assemblyC53x 4-32
transportation/storage 4-2 deflector assemblyC53x only 4-46
Pick roll tires, replacement 4-71 electrophotographic (EP) process drive assembly
power cords 7-15 C52x 4-48
power-on self test (POST) sequence 2-5 electrophotographic (EP) process drive assembly
PPDS Emulation 3-22 C53x 4-51
print area 1-12 front access door 5 V interlock switch 4-54
print quality front door assembly 4-55
background 2-55 front door assembly restraint cable 4-59
blank page 2-56 fuser 4-60
blurred or fuzzy print 2-58 fuser cable cover 4-61
half-color page 2-58 high voltage power supply (HVPS) 4-62
horizontal banding 2-58 left bellcrank 4-64
horizontal line 2-58 low voltage power supply (LVPS) 4-65
insufficient fusing 2-58 multipurpose feeder (MPF) swing arm assemblyC52x
missing image at edge 2-58 only 4-67
mottle (2 - 5mm speckles) 2-58 paper pick mechanism assembly 4-68
narrow vertical line 2-58 paper tray dust cover 4-24
random marks 2-59 photoconductor unit 4-70
residual image 2-59 pick roll rubber tires 4-71
solid color page 2-60 precautions 4-13
vertical banding 2-61 printer pad 4-73
printer pads printhead 4-74
parts catalog 7-4 right bellcrank 4-77
removal 4-73 smart chip cardC52x 4-78
printhead system card 4-79
locations 5-4 system card support shield 4-81
parts catalog 7-8 toner level sensor 4-83
removal 4-74 top access door 24 V interlock switch 4-85
printhead alignment 4-3 top cover camshaft assembly 4-86
transfer belt 4-91
I-4 Service Manual

5022-xxx
transfer contact assembly 4-92 operator panel 2-53

waste toner assembly 4-93 print quality 2-55
Reset Fuser Cnt 3-21 service error codes 2-7
restraint cable, removal 4-59 service tag location 1-13
Servo Laser Test 3-9
S Size Sensing 3-22
safety information xv skew 3-5, 4-3
sensors smart chip cardC52x
bin full 7-12 locations 5-4
exit sensor service check 2-52 parts catalog 7-8
input sensor service check 2-52 removal 4-78
locations 5-8 specifications
theory 3-42 acoustics 1-4
toner level 4-83, 7-10 data streams 1-2
serial number dimensions 1-5
location 1-13 electrical 1-3
viewing 3-16 environment 1-4
service checks media 1-6
110.xxMirror motor 2-27 memory configuration 1-2
111.xx114.xxPrinthead error 2-27 performance factors 1-2
120.01, 120.02, 120.08120.10, 120.13120.15 power requirements 1-3
Fuser error 2-28 resolution 1-2
120.03Fuser error 2-30 start 2-1
120.04-120.07Fuser error 2-30 symptoms
140.xxAutocomp motor error 2-32 print quality 2-6
142.xxfuser motor error 2-33 printer 2-6
143.xxEP drive asm top cartridge motor 2-34 system card
144.xxEP drive asm bottom cartridge) motor error connectorsC52x 5-11 , 5-12
2-35 connectorsC53x 5-18
145.xxbump aligner motor error 2-36 locations 5-4
146.xxduplex motor error 2-36 parts catalog 7-8
147.xx, 149.xx500/550-sheet option motor error 2-37 removal 4-79
147.xx/149.xx500-sheet option motor error 2-37 system card support shield
148.xxMPF motor error 2-37 parts catalog 7-8
906.01906.04fuser motor error 2-33 removal 4-81
906.05906.08bump aligner motor error 2-36
910.01transparency sensor error 2-38 T
920.01POST error 2-38 test pages
920.02POST error 2-38 print quality test pages 3-10, 3-21
920.03POST error 2-38 Quick Test 3-6
920.04POST error 2-39 quick test (duplex) 3-12
920.05POST error 2-39 theory
920.06POST error 2-40 electrical interlock
920.07POST error 2-40 24 V interlock switch 3-55
920.08POST error 2-40 5 V interlock switch 3-54
920.09920.12POST error 2-41 electrophotographic (EP) process
920.13POST error 2-43 charging 3-46
920.14POST error 2-44 cleaning 3-53
920.15POST error 2-45 developing 3-50
920.16POST error 2-45 exposing 3-49
920.17POST error 2-46 fusing 3-52
920.18POST error 2-46 main components 3-44
920.19POST error 2-46 transferring 3-51
925.01fan error 2-47 electrophotographic process (EP) 3-44
945.xx, 946.xx, 947.xxTransfer roll error 2-48 paper path 3-30
950.00950.29 EPROM mismatch failure 2-50 main components 3-32
950.30950.60 EPROM mismatch failure 2-50 mechanical drive 3-37
dead printer 2-51 paper sensing 3-42
exit sensor 2-52 print media transport 3-33
input sensor 2-52 toner cartridges, location 5-7
Index I-5

5022-xxx
toner level sensor

locations 5-5
parts catalog 7-10
removal 4-83
Toner Patch Sensing (TPS) 3-23
tools required 1-13
top cover camshaft assembly
installation 4-87
locations 5-6
parts catalog 7-12
removal 4-86
transfer belt
locations 5-7
parts catalog 7-14
removal 4-91
transfer contact assembly
locations 5-5
parts catalog 7-10
removal 4-92
Transfer Motor Test 3-8
transparencies
using 1-8
W
waste toner assembly
locations 5-7
removal 4-93
I-6 Service Manual

5022-xxx
Part number index
P/N Description Page
40X0274 Power cordSwitzerland - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15

40X0275 Power cordIsrael - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0276 Power cordSouth Africa - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0278 Power cordAustria, Belgium, Catalan, Czechoslovakia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Netherlands, Norway, Paraguay, Poland, Portugal, Russia, Spain, Sweden,
Turkey, United Kingdom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0279 Power cordDenmark, Finland, Norway, Sweden - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0280 Power cordKorea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0282 Power cordChina - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0286 Power cordAustria, Belgium, Catalan, Czechoslovakia, Finland, France, Germany, Greece,
Hong Kong, Hungary, Ireland, Italy, Netherlands, Norway, Paraguay, Poland, Portugal, Russia,
Singapore, Spain, Sweden, Turkey, United Kingdom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0287 Power cordChile, Uruguay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0288 Power cordArgentina - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0290 Serial interface card adapter, C524/C524n/C524dn,/C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X0291 Parallel 1284-B interface card adapter, C524/C524n/C524dn, C534n/ C534dn - - - - - - - - - - - - - - - - - - 7-20
40X0296 Power cordAustralia, New Zealand - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X0297 Power cordUSA, Canada, Bolivia, Peru - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X1375 MarkNet N8000 fast ethernet print server, C524/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1376 MarkNet N8020 gigabit ethernet print server, C524/C524dn/C534n/C534dn - - - - - - - - - - - - - - - - - - - - 7-20
40X1377 MarkNet N8030 fiber ethernet print server, C524/C524dn/C534/C534dn - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1378 MarkNet N8050 802.11g wireless print server (US/Americas), C524/C524dn/C534n/C534dn - - - - - - - - 7-20
40X1401 Transfer belt assembly, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-15
40X1404 MPF paper tray assembly, 250-sheet, C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X1405 Paper pick mechanism assembly, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1409 EP drive assembly, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X1410 Smart chip card, C52x only - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X1411 High voltage power supply, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11
40X1412 Top access cover assembly (non-network), C524 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1413 Front access door cover assembly (non-duplex), C520n/C522n/C524/ C524n - - - - - - - - - - - - - - - - - - - 7-3
40X1414 Operator panel assembly, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1415 Outer bezel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1416 Toner level sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11
40X1417 Printhead assembly, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X1418 Front door assembly, C520n/C522n/C524n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1419 Duplex front door assembly, C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1420 Front door parts packet, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1422 Exit tray cover, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1423 Tray assembly, 500-sheet, C522n/C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X1424 Paper tray assembly, single feeder, C520n/C522n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X1425 Right cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1426 Left cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1427 Rear cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1428 Transfer contact assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11
40X1429 System card support shield, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X1430 Parts packet, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1430 Parts packet, cables, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19
40X1431 Parts packet, screws - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5, 7-20
40X1432 Bump aligner gear kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1433 Bump aligner motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X1434 Contact springs kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-17
40X1435 MPF swing arm assembly C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
Part number index I-7

5022-xxx
40X1436 Front door 5 V interlock switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7

40X1437 Top access door 24 V interlock switch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13
40X1439 Option tray assembly, 500-sheet option (includes tray), C522n/C524/C524n/C524dn - - - - - - - - - - - - - 7-15
40X1440 Bin full sensor with cable (network printers only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1443 Front access door cover assembly (duplex), C524dn only - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1445 Ground contact plate, C52x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X1446 right bellcrank assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1447 Left bellcrank assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1448 Inner bezel, C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1449 Inner bezel, C522n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1450 Inner bezel, C520n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1451 Top access cover assembly, network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X1454 32 MB flash card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1455 64 MB flash card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1508 128 MB SDRAM, 100-pin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1509 256 MB SDRAM, 100-pin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1510 512 MB SDRAM, 100-pin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1512 Japanese font card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1513 Simplified Chinese font card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1514 Traditional Chinese font card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1515 Korean font card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X1562 MarkNet N8050 802.11g wireless print server (rest of world), C524/C524n/C524dn/C534n/C534dn - - 7-20
40X2610 40.0 GB hard disk assembly, C524n/C524dn/C534n/C534dn/C534dtn - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X2663 Forms card, C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X2664 Bar code card, C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X3569 Fuser assembly, 115 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-15
40X3572 Transfer belt assembly, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-15
40X3573 Paper pick mechanism assembly, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3574 Low voltage power supply, 115/230 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X3575 System card (network), C530dn/C532n/C532dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X3576 System card (network), C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X3577 System card (network), C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X3578 EP drive assembly, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X3579 High voltage power supply, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-11
40X3581 Front access door cover assembly (non-duplex), C532n/C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3582 Operator panel assembly, C530dn/C532n/C532dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3583 Operator panel assembly, C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3585 Bezel, C532n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3586 Bezel, C532dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3587 Bezel, C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3588 Bezel, C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3589 Printhead assembly, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X3590 Front door assembly, C532n/C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3592 Duplex front door assembly, C530dn/C532dn/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3593 Front door parts packet, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3594 Exit tray cover, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3595 Tray assembly, 550-sheet, C532n/C532dn/C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3596 Paper tray assembly, single feeder, C532, C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3597 System card support shield, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X3598 Parts packet, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3598 Parts packet, cables, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-19
40X3599 MPF paper tray assembly, 250-sheet, C530dn/C532dn/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3600 Option tray assembly, 550-sheet option (includes tray), C532n/C532dn/C534n/C534dn - - - - - - - - - - - 7-15
40X3601 Bin full sensor with cable, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3602 Front access door cover assembly (duplex), C530dn/C532dn/C534dn - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3604 Top access cover assembly (network), C530dn/C532n/C534n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3605 Duplex top access assembly (network), C532dn/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
I-8 Service Manual

5022-xxx
40X3607 Pick arm roll - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15

40X3608 Bezel, C530dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3609 Power cordJapan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3610 Power cordTaiwan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3611 Power cordBrazil - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-15
40X3612 Paper tray dust cover with spring, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X3613 Top cover camshaft assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-13
40X3614 Bump aligner roller and spring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X3615 Deflector assembly, C53x - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X4199 PrintCryption card, C524/C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X4217 System card, C524 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X4218 System card (network), C524n/C524dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X4219 System card (network), C520n/C522n - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X4237 Bar code card, C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X4238 Forms card, C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
40X4239 PrintCryption card, C534n/C534dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
7377018 Printer relocation kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
7377200 Options tray relocation kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-20
Part number index I-9

5022-xxx
I-10 Service Manual


Table of Contents: Lexmark C, C 2

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Table of Contents: Lexmark C, C 2

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Lexmark C520, C522, C524, C530, C532, C534

Safety and Notices

Lexmark and Lexmark with diamond design are

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Model name Configuration Machine type

Options and features

Memory options of 128MB, 256MB, and 512MB SDRAM

General information 1-1

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1200 x 1200 dpi

Optional memory (MB) 128, 256, and 512 MB available

Optional flash memory 32 and 64 MB available

Performance speed depends on:

Interface to the host (USB, serial, parallel, network)

1-2 Service Manual

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Lexmark C524, Lexmark C534n, Lexmark

Power Saver on <18 W <16 W <18 W <17 W

Power Saver off 105 W 105 W 120 W 120 W

Basic printer 350 W 350 W 410 W 410 W

All options 375 W 350 W 410 W 410 W

Printingmaximum average current

100 V 4.5 A 4.5 A 2.5 A 2.5 A

110 V 4.0 A 4.0 A 5.0 A 5.0 A

220 V 2.0 A 2.0 A 5.5 A 5.5 A

Low voltage model

110 to 127 V ac at 47 to 63 Hz nominal

High voltage model

220 to 240 V ac at 47 to 63 Hz nominal (not available in all countries)

General information 1-3

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1-Meter Average Declared Sound

1-4 Service Manual

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Description Models Height Width Depth Weight

C532n, C534n 19 in. 17.3 in. 16.1 in. 57.0 lb

C530dn, C532dn, C534dn 19 in. 17.3 in. 16.1 in. 58.8 lb

C532n, C534n 19 in. 17.3 in. 20.2 in. 57.0 lb

C530dn, C524dn, C534dn 19 in. 17.3 in. 20.2 in. 58.8 lb

Printer, duplex unit, C524dtn 24 in. 17.3 in. 22 in. 64.8 lb

Printer, duplex unit, C534dtn 24 in. 17.3 in. 22 in. 64.0 lb

Legal size media 19 in. 17.3 in. 21.3 in.

General information 1-5

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1-6 Service Manual

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To help avoid jams and poor print quality:

Always use new, undamaged media.

Selecting preprinted forms and letterhead

Use these guidelines when selecting preprinted forms and letterhead:

General information 1-7

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Process or paper source Print side Top of page

When printing on transparencies:

1-8 Service Manual

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To optimize performance and minimize jams, do not use envelopes that:

When printing on labels:

Using card stock

When printing on card stock:

From MarkVision Professional, the printer software, or the control panel:

General information 1-9

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JIS B5 182 x 257 mm

Statement1 5.5 x 8.5 in.

Letter 8.5 x 11 in.

Folio1 8.5 x 13 in.

Legal 8.5 x 14 in.

Executive 7.25 x 10.5 in.

123.8 to 215.9 x 355.6 mm; 3.875 x 4.875 to 8.5 x 14 in.

152.4 to 215.9 x 355.6 mm; 3.875 x 6 to 8.5 x 14 in.

139.7 x 210 to 215.9 x 355.6 mm; 5.5 x 8.27 to 8.5 x 14 in.

148 x 210 to 215.9 x 355.6 mm; 5.83 x 8.27 to 8.5 x 14 in.

7 3/4 Envelope 3 7/8 x 7 1/2 in.

9 Envelope 3 7/8 x 8 7/8 in.

10 Envelope 4 1/8 x 9 1/2 in.