Kimjoy Ojt Report
Kimjoy Ojt Report
Kimjoy Ojt Report
by
Kimjoy S. Auxtero
March 2017
ACCEPTANCE SHEET
March 2017
TABLE OF CONTENTS
COVER PAGE i
ACCEPTANCE SHEET ii
Company Logo 1
Introduction .. 2
Learnings . 3
Experiences .
Suggestions .
Certificate of Completion
Recommendation
Pictures .
Evaluation .
PART 2
INTRODUCTION
Last 25th of November 2012, The Bellevue Hotels & Resorts (BH&R) made
a historic landmark to the province of Bohol as it opened their first luxurious five
star resort situated along the peaceful shores of Panglao Island near end of
barangay Doljo, The Bellevue Resort takes you away from the busy lifestyle of the
city to give you a most desired break from reality. The greatest part of it is, all of
the lavish experience you get at The Bellevue in Bohol go beyond the value of
As one of the leading five-star resorts in the Philippines, The Bellevue Bohol
also takes pride in being a resort so environment-friendly, the resort won the
ASEAN Green Hotel Award. The remarkable staff at The Bellevue Bohol practices
Hotel include energy efficiency, water efficiency, air quality management indoor
and outdoor, and other hotel policies that preserve the beauty of Mother Earth.
The Bellevue Resort captures the discerning taste of locals and travelers
alike. The resort boasts its 3.5 hectare property with its impressive and spacious
158 well-appointed deluxe rooms and suites mostly fronting the exclusive 250-
meter sugary white sand beach. With amenities and recreational facilities like
childrens play area, gym, spa, archery, aqua sports activities, an infinity pool
overlooking the breathtaking view of Doljo beach with dive pool plus two multi-
cuisines dining venues, Lamian World Cuisine and Marea Al Fresco. You can
indulge all your senses in the culinary delights of Lamian, it presents tempting
traditional Filipino and International fare using the ingredients the region has to
offer. Indoor and outdoor dining is provided in this welcoming yet sophisticated
beach front. Being the resorts seafood restaurant, patrons will be delighted with a
wide selection of international wines and crafted signature cocktails, Marea offers
the perfect spot to hangout by the pool. The restaurant also offers Chinese
selective.
The rooms and suites cater from single to multiple occupants depending on
the room category. Each room features a bathroom with bathtub, rooms have
access to the balcony on the upper floors and to the garden on the ground floor.
Room categories are the Deluxe Room, Deluxe Room Ocean View, Deluxe
Handicapped, Junior Suite, Bellevue Suites, Premier Suites, Chairman Suites and
the Presidential Suite. Staying in one of the resorts 158 guestrooms, guest can
Ask for the honeymoon special and you get a tub filled with flowers, with candles
and the works for a romantic evening with your loved one.
Meanwhile, will never be the same at the Chairmans Suite, the highest suite
in the resort. Those who book this room are isolated from the rest of the resort
since it has its own secret staircase. Another perk is that the suite enjoys a wrap-
around balcony with a 360 degree view of the whole Panglao Island that will surely
send the neurons firing. All rooms are equipped with voltage sockets (220V) and
multi-pin sockets for standard electrical appliances. Additional adapters,
location within the area of the Bellevue Bohol. For a more relaxed meeting, there
is the open-air Cena Ocean view function room that sits on top of the Marea Al
Fresco restaurant.
In front of their Pavilion Tent is the Bellevue Mission Center. It started when
Mr. Johnny Chan saw what we were doing in Paranaque, and he wanted to put up
Worldwide Familia Mission, Inc., who heads the Bellevue Mission Center. The
resorts STEPS program, which stands for Specialized Training and Education for
that teaches reading via phonics to children. Another interesting part of the mission
center is the Bellevue Greenhouse. Bohol has a sandy terroir and is more known
for fishery rather that agriculture, but with the help of technology, Gamonez has
as well as various herbs like fennel, dill, and coriander, which the Bellevue Bohol
Resort uses. Some of its produce, like the herbs, have also been sold to hotels
and restaurants in the island. The garden aims to not only gain income to support
the Mission Center, as well as to create jobs for locals in the community.
Having a vacation at The Bellevue Bohol in Panglao allows you take part in
exciting activities inside the resort and beyond its walls. Making sure that you get
your much deserved time to unwind, this Bohol accommodation builds up your
adobe with the conveniences needed for an outstanding stay. At the end of the
12 noon. If the guest wish to check out late, they may contact the Guest Services
Vision
To be one of the preferred five-star resort destination of luxury and serenity in the
Philippines. Providing our local and international guest and associates with unique
Mission
To provide the best luxury experience to our valued guest, whilst maintaining our
position as one of the leading five-star resort hotel in the Philippines. To constantly
strive and innovate our practices, delivering impeccable and gracious Boholano
way of service.
what we promise.
FRONT OFFICE MANAGER: is the in charge of the Front Office Department who
allocates the available resources (men, machine, materials & money) of the
supervise all the Front Office personnel &to ensure the proper and smooth
operation of the department. FOM reports to the General Manager of the hotel.
2. Perform the function of a link between the management & front office
employees.
the hotel by any mode. He should possess great salesmanship skills by suggesting
higher room categories, &also selling other hotel services like spas, restaurants
etc. to the guest. As we know the reservation section generates the maximum
revenue for the hotel, so reservation assistant should understand, anticipate, &
with the guest at the time of their arrival. The basic function of a receptionist is to
reservations.
5. Assign rooms & call the bell boy to escort guests to their rooms.
Housekeeping Department
This is what gives hotels the wow factor. Its the moment that guests walk into the
hotel and are impressed, then enter their bedrooms and think Wow, this looks
wonderful. Freshly laundered linen, fluffy towels and a welcoming atmosphere, its
all about creating a big impression and exceeding expectations. If you have high
cleaning and tidying of all the hotel bedrooms and any public areas. He/she also
profits.
guest supplies are adequate and stock levels in accordance with hotel
business.
morale and ensures a high level of commitment and pride in the hotel.
Check the general condition of the room and notify the Assistant
1. To be responsible for the linen and equipment supplied for his or her use.
2.
Laundering
1. To be responsible for the linen and equipment supplied for his or her use.
Recreation Department
RECREATION STAFFS: Conduct recreation activities with groups in public,
activities, such as arts and crafts, sports, games, music, dance, movies and water
activities taking into account the needs and interests of individual members.
FOOD & BEVERAGE MANAGER: To ensure service delivery at every point of sale
in the Food and Beverage Department. He or she therefore supervises and co-
1. To ensure that the customer promise is delivered and that customers are
5. To optimize the supply chain and the use made of raw materials
1. To ensure the guests receive high quality services and service provision
2. To ensure that health and safety and procedures are respected (especially
HACCP)
Charge customers for their drinks, accept the corresponding payments and
EXPERIENCE
I act as one of the Lobby Ambassador of the resort. I learned the standard
way of handling the guest from the lobby to the reception area. I had the in-room
service where I assisted the guest to their room and explain inside the
complimentary of the resort. I did the luggage up and down. I already assisted
guest by the authorization of the Asst. Front Office Manager and by the help of the
Lobby Ambassador to tour them to every room up to the Chairman Suite where
the guest would really enjoy the 360 degree view of Panglao Island. I learned also
the standard way of answering calls from our in-house guest and respond to their
concerns. They teach us also how to do a room reservation, check-in and check-
out.
HOUSEKEEPING DEPARTMENT
cleaning the room, what should be the first thing and what the last thing Ill be doing.
He taught me on how to do bed making. I found it hard and heavy but then I got
used to it. I was also assigned at the Pavilion where I learned how to used water
vacuum to clean the floor mats. Everything was not that easy but I did not give up.
Sometimes I became a server when there was a function of 600 plus pax. But at
the end of the day I found myself smiling and happy for I had this privileged to work
RECREATION DEPARTMENT
I was assigned at the Play Area where I learned how to operate the PS3
and PS4. I also learned how to be more patient with the children most specially
those hard headed and the one who does not speak English. I learned also how
to used sign language just to let them understand. I once assisted guest to our
encourage guest to join our daily activities such as bottom glass boat ride, archery,
just dace kids, zumba, yoga, aqua zumba and movie time. I was also assigned at
the life guard station providing guest their beach towels and sand toys for kids.
Before anything else, I polish cutleries first. Making sure that all cutleries
are safe for the guest to use. I learned to seat up cutleries at the table to be use
for buffet breakfast. Whenever there was a buffet dinner I was assigned to refill
water. Still I tried to served guest, having interaction with them like taking their
orders and telling the chef about it. Most of my time at the Food and Beverage was
spent for doing observation about the proper and standard way in dealing with the
guest regarding about their orders and foods they ordered and I believed through
what I observed when there were a large functions at the same time most of the
employees extended their working hours or double their duties just to assist the
guests and for me that was so tiring. There should be equality not just among the
employees but also to the ojts and I am taking about the time. They must also
prioritize their ojts in employment for they have already the knowledge about the