Internship Report Mr. Baker Part2
Internship Report Mr. Baker Part2
Internship Report Mr. Baker Part2
History
Mr. Baker Cake & Pastry Shop Ltd. is a name that has come to signify quality and freshness in
bakery products. A success story that was written by a family that is committed to provide quality
products and concerned with the prosperity of the country was founded by Mr. Mohammad Ullah
in the early 2003. The company made a humble beginning with the help of a leading manufacturer
of confectionery and bakery products in Belgium, whose ready-made mixes and ideas were used
by Mr. Baker. Right from the beginning of the company, the policy has been very simple and
consistent to use high quality raw material to deliver high quality products to the customers. This
leading bakery maintains their quality through a frequent visits by international chefs from Europe.
Even in the worst of times they are committed to deliver their products 365 days a year. It is now
one of the top brand in Dhaka with 28 branches providing cakes, pastries, chocolates and fast
foods.
Vision
Their vision is to be the first choice of consumers around the Dhaka city and create a benchmark
in quality standards in the Bakery industry using the latest equipment and technology. And also to
run a socially responsible business that provides excellent service with inclusive employment.
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Mission
Mr. Baker Cake & Pastry Shop Ltd. is built on three foundation stones:
A focus on authentic products from the biscuits, chocolates and cakes world.
Core Values
Objectives
The group believes that Mr. Bakers’ objective should be expansionary, given its current standing
in the market. A market leader can maintain, grow and protect its position in the market by
Pursue new trends, products and processes that have the potential for growth
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Company’s Organizational Structure
Owner
General
Manager
Assistant
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General Manager
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Production Manager Administration Manager
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DIRECTOR
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Workers Workers Workers Workers
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Product Lines
Major products of Mr. Baker are cakes, pastries, chocolates, fast foods and biscuits.
Brownies Hazel Nut Cake Vegetable Roll Marble Biscuit Hazel Nut
Jam Roll Musk Melon Cake Beef Samosa Cheese Stick Dark Chocolate
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Chocolate Tart Tiramisu Danish
Mango Oval
Rasberry Oval
Mr. Baker produces 25types of pastries, 23 types of cakes. 20 types of fast-food, 16 types of
biscuits and 14 types of chocolates. They also produces bread and burger bon for daily purposes.
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Assignments and Contributions
I started my work at Mr. Baker Cake & Pastry Shop as an Assistant Administration Manager in
their factory. Rather than an internship I am starting a full time job here. My senior manager, Mr.
Shahadath Hossain gave me a brief introduction about the works of an assistant admin and the
tasks that I will be accomplishing there. Also he introduces me to the workers and shows me how
the works have done here. Mainly my task is to supervise almost 200workers and I have the power
to manage the employees by my own. After seeing the level of responsibility I was a bit frightened.
The main working hours of the factory is 8am to 12pm when all the cakes, pastries and chocolates
are made. There was a tight schedule of timing for the job done. Mainly there are 2shifts of work,
one for the fast-food items and other for the pastry items. I don’t need to supervise any fast-food
items, however all the cakes & pastry items were directly under my supervision. My job is to make
sure whether all the ordered items were made within the time limit. I also need to check and recheck
if the production is going smoothly and whether the employees are working efficiently or not. Also
I had to match the actual amount with the projected amount of cakes and pastries after they were
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Experience and Lessons learned
Unquestionably, the last three months long job experience at Mr. Baker Cake & Pastry Shop Ltd.
was a wonderful experience for me. Even though at first I was a little nervous about entering into
an entire new setting, I was able to settle quite rapidly by adapting to the work, culture,
environment, and people in the branch. Undoubtedly, this was possible because of the continuous
care of my senior manager and all the other coworkers, which made the switch much easier for my
part. As I steadily got to know about the department and its activities, my first job experience is
being a valuable time period. For me, it was a total learning experience like;
Pressure Handling
Progressively, I was able to get familiar of simple food industries requirement, such as
communication, awareness of responsibilities, meeting tight schedule etc. I was able to recognize
the idea behind assuming accountability and winning challenges as they come. For example, on
some events, when I had to deal with a huge amount of production of cakes, chocolates and special
orders together within a specific time, I got the chance to increase my competence to adapt to
challenges and performing successfully. So, time management was another attribute that I was
able to work. There had been several events where I had to deal with huge production pressure to
be done within a specified time period and therefore, I had to keep track of the time.
Analytical Skills
While doing this job I could implement a lot of my theoretical knowledge into practical work. In
my study life I have learnt a lot of theories in different courses which I could relate to the works
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Besides all these, I had acquired the knowledge of applying tactics of managing hard situations
and how to manage emotions at work. I believe that this would help me a lot in my future life.
People Skills
While working here, I had to work and mix with many different types of people within the
organization and also with many different sorts of customers need when I get those special orders.
Managing people is one of the main tasks of my job and also it is the most difficult part. And here
I have to manage almost 200people at the same time which uplift my management skill.
Technical Skills
During these three months, I became quite efficient in scanning and auditing files. I have learnt to
check vast range of financial information within a very short time while I supervised the accounts
of 28branches.
Organizational Culture
“Organizational culture is a system of shared assumptions, values, and beliefs, which governs
how people behave in organizations. These shared values have a strong influence on the people
in the organization and dictate how they dress, act, and perform their jobs. Every organization
develops and maintains a unique culture, which provides guidelines and boundaries for the
organizational-culture-definition-characteristics.html)
Mr. Baker Cake & Pastry Shop Ltd. demonstrates following basic values through its culture:
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Continue their professionalism in every work accomplished
Work Environment
Mr. Baker has a well decorated modern and very beautiful factory in Mokdum Ali Road, Dhour,
Turag. It’s a large three-storied bungalow shaped building with well-established facilities all
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The ground floor of the building is being used to make the fastfood and biscuits items while the
1st floor is concentrated to make cakes, pastries and chocolates. There is also a prayer room and a
The 2nd flood is dedicated for the owner and managers only. The GM and AGM have their own
room bounded with glass. For the others there are no separate office rooms, they all have their own
desks in cubicles with very small barriers, which ensures that all the employees work in an open
At Mr. Baker, refreshments are given every now and then and there is no limited time for the lunch
hour. Anyone can go and come at their desired time and anyone can drink tea/coffee whenever
they want. This also motivated me as I think refreshment and coffee are important because when
someone is mentally hanged or is hungry, they cannot work productively. Usually the environment
in the factory is informal. But when it comes to satisfy their consumers, I have seen how careful
and helpful these employees are. Everyone always put emphasis on meeting their deadline of
finishing a task.
Different tasks are allocated under different departments at Mr. Baker and they are given different
names. I started working under the administration department, but later on I was given the
opportunity to work with the other teams such as production, finance and tax section etc. The main
and vital decisions of the teams are taken by the heads of the departments but the most important
decisions are taken by the approvals of the Owner and General Manager of the company.
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Interactions and Communications
Before starting my job in Mr. Baker I was a full-time student and my surrounding was bounded
by people from my age group. Just before joining, the thoughts that scared me the most was that I
would have to spend whole 8 to 10 long hours of my daily life with a mixture of people who are
mostly senior than me, came from various background and the corporate environment which I have
However, this age gap seemed less when I joined and after two weeks of joining my seniors started
to like me so much. Also the interactions with my senior manager Mr. Shahadath Hossain were
very regular during my first week of office. As I had no experience about working in the food
industry before, interactions were needed. Naturally my nature is that I can mix with different
types of people very easily. I am friendly with people and it is certainly that people starts liking
me after they gets to know me. Also I was lucky to have the chance to work with Eftekhar Alam,
the General Manager of Mr. Baker who was certainly cooperative and friendly He gave me a
thorough knowledge about the task of the factory and the bakery industry. He made me feel entirely
comfortable with perfect instructions and by communicating at regular intervals to help me out
The office felt very friendly, after the first month. I was properly involved in interacting with most
of staffs to some extent by the end of few weeks. After that, I had been able to see the helpful
attitude and the organizing work system which they implement systematically. I totally got
involved in working with all officers as the month went by. I did not face any major problems in
my job while working with all of them. I had a smooth interactions with all of the employees as
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well. They loved to share their experiences and knowledge which was best thing about them. They
would initiate communications time to time and allow me to share my future and educational plans.
These comfortable discussions and connections with my seniors and co-workers made my job life
Managing Difficulties
Luckily, I did not have to face huge complications during my last three months of service life. But
at first there was a small problem. As I started my career with this job, I was a complete stranger
in the corporate world. When I had begun, I did not know anyone. Everyone was unknown to me.
For this reason during the first few days of office there were communicational obstacles. Yet, with
the support of my seniors I was able to overcome this small complication very rapidly. Everyone
Honesty, as most of the tasks were very much within my reach, I did not face any work related
troubles. However, there have been few cases where I had confusion and doubt regarding few
tasks. There was a learning curve that I had to overcome to appropriately understand and adjust to
the work sets. Yet, no matter what the obstacle was I can share it to any of my senior manager. I
could always ask them of any difficulties. They always support me with all the required
instructions and guidelines. Despite of the continuous involvement in their daily workloads, they
always make time to provide me important clarification for the questions that I had. I feel lucky to
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Differences between Expectation & Experience
Nowadays the education system of Bangladesh has become bookish and we are not given the
proper practical training in order to know the real-life situation. Although I got the opportunity of
doing a full time job but a 3 month internship program as a course curriculum for BBA gives the
students the opportunity to avail the real life experience and opens the door to our career life. It is
the stage where one can gather some corporate knowledge that will improve the value of academic
understanding. However, before going for the internship/job, a student is a fresh graduate and
his/her expectation is very limited. In fact in my case I did not even know what to expect. We have
a lot of real life cases in our different courses but all of those were USA based where the scenario
is totally different from the scenario of the subcontinent. In my undergraduate program, I only
At the very beginning of joining to the job, I thought the environment of the job place would be
really tough and people would be harsh and I expected to learn a lot of necessary work that would
help me in the future. However, things turned out to be different. Although I really had to learn
very quickly but the environment was pretty good and I was warmly welcomed by the team of Mr.
Baker.
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Future Plan
Many people says that this non-corporate managerial job is boring and has a little value as a
profession. Initially I also thought that they were right. However, from my last couple of months
experience my mind setting about this managerial job has been totally changed.
Getting a management position can be a great way to turn current job into a career. Many managers
Some even move on to suit-and-tie corporate jobs. As an added bonus, the management experience
can be used anywhere. Even if someone decide, for instance, to go from the food service industry
to the retail world, they'll be valued for their ability to lead a team.
This job period made me appreciate this kind of working environment. From my experience,
managerial occupation is a fun profession and I want to be a part of it for the rest of my job life.
It's a great feeling to know that you are trusted by your superior to make important decisions while
being in charge of employee schedules, ordering supplies and budgeting. Also managers get to
interview people, hire them and promote them. Managers have a great deal of responsibility, which
for the right person, is a big job perk. Working here as an Assistant Manager is fun and awarding.
The people are very friendly and treated me like a family. It also taught me necessary abilities to
achieve my future goal. It helped me to find some of the areas that I needed to develop. That’s why
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If I had to re-do this again, how I would do it
If I had the chance to re-think and re-start my career again I would like to make the same decision
again. Part of being a manager has it perks. The perks don't stop with just money. Managers usually
get bigger discounts, better benefits, more vacation time and sometimes even bonuses. Also there
is power to supervise employee performance, recognizing and rewarding positive contributions and
exercising the company's progressive discipline policies when applicable. Being an assistant
manager in the biggest food chain of Dhaka city have numerous responsibilities, all of which are
important to a well-functioning bakery. And also there are no specific certification requirements
for bakery managers. In other words, I am enjoying my work at Mr. Baker and I would like to
Mr. Baker Cake & Pastry Shop is the largest food chain shop in Dhaka that follows their own style
to convince their consumers and they may also improve the strategies by training up their existing
employees. Even after that, they may improve their promotional activities as I found that the
promotional activity of Mr. Baker is very poor as they do not advertise over television or radio.
They uses only newspapers and bill board as a promotional activity. They should take care of this
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Conclusion
The last 3months job at Mr. Baker has opened up a door of practical knowledge in the food industry
and has given me the real life experience of doing a job. Regardless of how much one thinks he
has learned about his chosen job from studies a real job offers students the opportunity to gather
hands on work experience that one cannot develop in the classroom. Being honest, this job in Mr.
Baker is a great experience for me. I have gathered real world knowledge about the sector beside
my bookish knowledge. Also my managerial post gave me the opportunity to apply my academic
idea into the real world. This also gave me the idea of why everyone gives extreme priority to their
customers. Besides, this job is enhancing my managerial quality in a large scale production
activity.
Overall, my first job experience has taught me a lot and I consider myself lucky to work as an
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Appendix
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JOURNAL 1-WEEK 1
Work Done
I started my work at Mr. Baker Cake & Pastry Shop on the 1st of October, 2017. I was selected by
their human resources department and was assigned to work as Assistant Administration Manager
in their factory. Rather than an internship I am starting a full time job here.
At the first day of work I was not assigned any important task. I got to know how corporate culture
is and get introduced to my colleagues. My supervisor, Mr. Shahadath Hossain gave me a brief
introduction about the works of an assistant admin and the tasks that I will be accomplishing there.
Also he introduces me to the workers and shows me how the works have done here. Mainly my
task is to supervise almost 200workers who makes those cakes & pastries. After seeing the level
of responsibility I was a bit frightened. However, the behavior of my superior ease me a lot. He
also cheers me up by saying that tasting various types of cakes, pastries, chocolates and fast-food
That’s all what was given to me for the first week and my supervisor said gradually my work load
will be increased.
The very important thing that I have learnt in the very first week is to work in a corporate culture
and to mix with people from diverse backgrounds. Also I get know much about the process of
Observation/Reflection
I have observed many such things that attracted me towards the company. The manager, supervisor
and each and every person is really very polite, calm and very friendly. My supervisor was
explaining everything to me very politely and in such a manner that was very understandable. Each
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& every department is very organized. The office is very well decorated & a modern office. It
JOURNAL 2-WEEK 2
Work Done
The first week at Mr. Baker Cake & Pastry Shop went smooth with no such work, learning the
environment only and doing a very few tasks. However as days passed by, the work load began to
increase. As I am working with the administration team therefore I had to deal with workers, chefs
and supervisors all who were under me. There was a tight schedule of timing for the job done.
Mainly there are 2shifts of work, one for the fast-food items and other for the pastry items. I don’t
need to supervise any fast-food items, however all the cakes & pastry items were directly under
my supervision.
Although I was totally new to the factory, my post provides me a great deal of power and
responsility. I was trying to learn about workers psychology a little bit and how to deal with
difficult situations in a fruitful way. Nothing much important work was given me to accomplish.
My colleagues and superiors began to depend on me and started giving me the workload. This is
an achievement for me as I have learnt to cope with new people and work in a group effectively
Observations/ Reflections
My observation is not different from the previous week. I have seen so many things which attracted
me towards the organization more. Here I get to know about different types of things which will
help me in future.
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Notable Incidents
At the second week at Mr. Baker, I met the General Manager of Mr. Baker, Mr. Eftekhar Alam.
My supervisor introduced me to him and we got to know each other. This was a notable incident
this week.
JOURNAL 3-WEEK 3
Work Done
I am getting more comfortable as days are passing by at Mr. Baker. I am getting used to the
I am now given the partial power to manage the employees by my own. My superior gave me the
The main working hours of the factory is 8am to 12pm when all the cakes, pastries and chocolates
were made. We made 25types of pastries, 23 types of cakes. 20 types of fast-food, 16 types of
biscuits and 14 types of chocolates on a regular basis. Also there are some special orders for cakes
and pastries for which we have special chef who was a chef in Radisson Blu. My job is to make
sure whether all the ordered items were made within the time limit. I also need to check and recheck
if the production is going smoothly and whether the employees are working efficiently or not. Also
I had to match the actual amount with the projected amount of cakes and pastries after they were
baked.
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Learning & Achievement
This week, I have learnt how to manage almost 200workers at a time in an efficient way. It boost
my confidence level so high and my manager was really happy to see my performance over the
week.
My observation was not different from the previous weeks. As it was the third week so I got
interacted more with my coworkers. All of them were very friendly. I got to know about their
working life in Mr. Baker and I could feel myself as a part of Mr. Baker.
Notable Incident
This week I have seen the biggest cake of my life. It was a humongous cake weighted over
150pounds! It was ordered for an opening ceremony of a garment factory which was inaugurated
by our Honorable Finance Minister Mr. Abul Maal Abdul Muhith. I was really excited by seeing
the size of the cake and also little bit delighted as it was made under my supervision.
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JOURNAL 4-WEEK 4
Work Done
Each week after my first, the job got easier and more fun with each passing day.
It was the “cookie week” for me. We had to mass produce a lot of cookies. It was a really cool
experience for me because even as a new assistant manager I get to look out in each step – spraying
the pans, working the cookie machine, taking the pans, off, putting the sugar on the sugar cookies,
and baking them. After they finished baking, I got to go into the packing room and monitor pack
up all of the cookies. Sometimes by the end of the day, the Production Manager who was in charge
of me came talk to me about my day. As promised, he asked if I liked it, and if I would like to stay
there or thinking otherwise. After thinking about it, I had told him that although I am having a
great run, I felt that I would get to learn more hands on technique of management at the bakery.
Sometimes my co-workers showed me around and give me a basic idea of the things I don’t know.
My manager kept me by his side and showed me how to do each task that was needed.
My experience in this week has been a fantastic. I have learned so much in just these past one
month– more than I would have anywhere else. I feel more confident with my abilities to manage
workers. I have also learned more about myself. I feel better-rounded as an upcoming manager
My observation was not different from the previous week. As it was the fourth week so I got
interacted more with my coworkers. Needless to say, it took me a lot longer than one week to get
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Notable Incident
Later in the week I asked my production manager to teach me a little bit more that we had not
touched yet. He agreed to start showing me how to pipe borders on cakes. To some people, this
may seem like a really simple job, but to me, I was terrified. I had no clue how to pipe borders on
cakes! He took it very slow with me and gradually helped me improve the way I was doing it. It
JOURNAL 5-WEEK 5
Work Done
This week I worked mainly on the document handling of the marketing strategy. Marketing
which can lead to increased sales and dominance of a targeted market niche. Marketing strategy
determines the choice of target market segments, positioning, marketing mix, and allocation of
resources. It is most effective when it is an integral component of overall firm strategy, defining
how the organization will successfully engage customers, prospects, and competitors in the market
arena. Corporate strategies, corporate missions, and corporate goals. As the customer constitutes
relationship management and other elements; identifies the firm's marketing goals, and explains
how they will be achieved, ideally within a stated timeframe. We use various types of strategies
like using a low cost product to attract consumers. Once our organization, via our low cost product,
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has established a relationship with consumers, our organization will sell additional, higher-margin
products and services that enhance the consumer's interaction with the low-cost product or service.
We also do product differentiation (broad), cost leadership (broad), and market segmentation
This week, I came to know about the various marketing strategies of Mr. Baker Cake & Pastry
Shop. It’s totally a new experience for me and I am glad to be a part of this.
My observation was not different from the previous week. In this week I came to know about the
working of our marketing department and knowing whether the company is on the cutting edge of
JOURNAL 6 - WEEK 6
Work Done
This week was different from other typical week with lots of workload and special orders. I was
temporary in charge of the production department because of the suspension of our production
manager. The Production Supervisor is responsible for all production activity; including mixing,
depositing, baking, freezer loading and unloading, slicing, finishing, ingredient preparation,
whipped cream production, hand shop finishing, high speed and secondary line finishing,
packaging and labeling. Production manager needs seven days a week operation, to meet company
service, quality, cost, safety and people objectives. I was totally caught by surprised by this
decision of upper management. As I know almost nothing about production I had to really
concentrate hard to manage this section. My work includes development, implementation and
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monitoring of programs for product tracking, supplier certification and measuring quality and
safety of ingredients, WIP and finished product, programs to measure process control and
I did more than I was being paid to do without any complications. It was a really busy and stressful
The very important learning from this week is that I have learnt various thing about production. I
supervises production activity to ensure compliance with all formulations, specifications, methods,
procedures and practices so that product quality meets all specifications and standards for
wholesomeness, appearance, dimension, weight, flavor and texture. Hence I came to know about
For a bread baker, that means preparing the dough, letting them rise, shaping them, proofing them,
and finally baking and cooling them. Pastry bakers prepare or thaw their dough, then shape and
fill them as needed. Cake, muffin and cupcake bakers measure their batters into the appropriate
pans, using a scale or scoops of a known size to ensure consistency and portion control. Cookie
bakers measure dough onto sheets using standardized scoops, or press softer dough through a
This week I learned that even if you work really hard and do everything you are asked, it does not
always mean that it is enough for management. Management does not always listen to an associate
manager. However, the most enjoyable part of my job was getting to know many things about
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JOURNAL 7 - WEEK 7
Work Done
This week also I was working for the production team. Now I had to do both the task of the
production manager along with the assistant administration manager. It's a great feeling to know
that you are trusted by your superior to make important decisions while being in charge of
For some reason, we often start our day of work in the wee hours of the morning, say 3 or 4 AM.
Yes, that means the chefs and associates workday is often finished earlier than other jobs, but it's
not like they get to stay up late all the time, because they have to be up again at 3 AM the next
day. And as their acting production manager I had to be in the factory from dawn to dusk.
This week my boss give me job applications along with the C.V of the candidates for the post of
the Branch Manager and Factory supervisor and asked me to the list down the candidates whose
qualification and the experience is according to the requirements. After my primary selection I
submitted those applications to the AGM who call the candidates for the interview. It was a great
deal of responsibility, which for me, is a big job perk. Although this week I had to work in holidays
Working here as an Assistant Manager and a Production Manager at the same time is fun and
awarding.
Observation/Reflection
I came to know that part of being a manager includes making some very difficult decisions.
Managers have to make a lot of unpopular decisions for the good of the company
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JOURNAL 8 - WEEK 8
Work Done
This week I only work with the production team of Mr. Baker. Typically, bakery managers are in
charge of hiring, developing and terminating bakery staff. However, I feel that bakery managers
must have experience preparing baked goods such as pastries, breads, cakes and cookies.
I came to know that we use the age-old method of long fermentation for our breads and laminated
pastries. This means that after the dough is mixed, it’s given a pre-determined time at a controlled
temperature to develop flavor and strength. Fermentation coaxes flavor from the wheat. This
process can take hours. The production method itself is more a process than a recipe. Our “recipes”
or formulas change with time, raw ingredients and to a certain extent the seasons. Our bakery is
temperature controlled from the time dough is mixed until it goes into the oven, but seasonal
variations such as humidity and what actually happens in the fields with a grain of wheat can throw
it all off. This is the true skill of Mr. Baker: taking these seasonal changes, and manipulating the
raw ingredients to produce the same bread or cakes day after day. We really only have control over
two variables in our process: time and temperature. We keep close control over these variables and
use them to our advantage. Warmer dough will ferment faster, for example, so by knowing this we
can further manipulate the fermentation on the dough. Often times, we may slow the final proof
on our breads to stage the oven if we get backed up in our production. We can also warm the
proofing dough up to push it along if needed. The ultimate goal is to create a consistent loaf of
bread each day, indistinguishable from the one we made all the days before.
Now I can oversee baking staff to ensure the bakery's standards are enforced. It was really a very
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Learning & Achievement
At the Mr. Baker factory, our recipe for success begins with the highest-quality ingredients: our
employees. Each one plays a critical role in creating our professional, collaborative environment
and contributes to our success as the most advanced producers of superior dessert products Mr.
Baker makes everything from scratch, that’s what sets us apart from others. I feel proud to be a
Bakery work may come with a rewarding smell, but it still requires a good amount of physical
work. Also there is lots of cleaning involved, of course. All those bread loaf pans and cake pans
and baking sheets have to be washed every day. Cleanliness is super-important in baking. After
this week I strongly feel like having previous work experience in a bakery and the ability to work
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JOURNAL 9 - WEEK 9
Work Done
This week my work pressure was little less because the department recruited a new factory
supervisor. Hence I only need to supervise the production unit and let the administration unit in
the new supervisors’ hand. It was a bit relief for me after couple of hectic weeks.
This week I complete production plan by scheduling and assigning personnel; accomplishing work
reporting results of the processing flow on shift production summaries. Also I maintain work flow
by monitoring steps of the process; setting processing variables; observing control points and
equipment; monitoring personnel and resources; studying methods; implementing cost reductions;
process control points; initiating and fostering a spirit of cooperation within and between
departments.
My achievement was that I could learn about production from a colleague at this early age and a
bonding was created between us. This relationship building would help me in networking in the
near future.
Observation/Reflection
I realize that as an acting production manager I am maintaining quality service by establishing and
enforcing organization standards. Also maintain safe and clean work environment by educating
and directing personnel on the use of all control points, equipment, and resources.
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JOURNAL 10- WEEK 10
Work Done
This was a rare lazy week for me! To my utmost surprise, management still keep their faith on me
as a production manager and still not thinking of hiring one. So I have nothing new to do in this
week beside managing crews within area of responsibility. At Mr. Baker, refreshments are given
every now and then and there is no limited time for the lunch hour. Anyone can go and come at
their desired time and anyone can drink tea/coffee whenever they want. This also motivated me as
I think refreshment and coffee are important because when someone is mentally hanged or is
hungry, they cannot work productively. Also there was no special orders pressure in this week.
So I did a little work with receiving and purchasing functions to ensure proper rotation and
optimum inventory levels for all materials and supplies as I believe overseeing inventory is part of
This week I learn to manage material usage to ensure minimal waste and maximize yield while
maintaining strict adherence to formulations and specifications. We continue to lead our industry
in quality, while consistently exceeding expectations through our commitment to being partners
My observation this week was knowing the protocol of excess foods. Following that strict protocol,
Mr. Baker cake shops returns unsold cakes, pastries, chocolates and snacks on a 36hours basis to
the bakery. Depending on the state of deterioration, if still edible, the cakes, pastries, chocolates
and snacks are given to charity or being sold as cattle feed. If products are stale, the entire lot is
destroyed.
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JOURNAL 11- WEEK 11
Work Done
This week I came to know a great news from the upper management. The 15years old Mr. Baker
is putting up a website of its own. The main reason of creating a website is to expand as a chain
cake shop across the country. It wants to be the national 'cake shop' retail boutique, occupying its
own niche.
Many of our valuable customers were asking for an online cake ordering system for years. The
idea is to provide each and every people out there to have a “fun” party at different occasions. The
customers can order instantaneously across anywhere around the area, anywhere they want. The
online cake ordering system will be computerized so that it has less paper work to do and it will
save both the money and the time. It will also reveal bakery to the outside environment. So
everyone will have the win-win situation. The customers will be more benefitted from the system.
At the homepage, there will be a lot of cakes and some sections to choose from. Also there will be
lots of categories, based on which a customer can select the right cake at the reasonable price.
Having established the reputation firmly, the Owner and the General Manager of Mr. Baker
believes that this is the best way to expand. Also the company plans to launch new products such
orders and making decisions regarding resources needed to meet those schedules or orders.
Because the main responsibility of a production supervisors is to help manufacturing firms achieve
their production goals and objectives. Production managers also need to work toward maintaining
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the quality of manufactured products. That’s why I inspect raw materials to confirm they meet the
Mr. Baker is here to stay for sure and their journey has just started, with still a long way to go. But
perhaps it’s time for us to familiarize ourselves with the product because if the early signs are
anything to go by, Mr. Baker may be the biggest game-changer in their respective market.
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