Chapter - 1 Introduction To Marketing, Advertising and Advertising Media
Chapter - 1 Introduction To Marketing, Advertising and Advertising Media
Chapter - 1 Introduction To Marketing, Advertising and Advertising Media
Introduction to Marketing,
Advertising
and Advertising Media.
CHAPTER ONE
But when marketing is critically examined then it can be observed that it is the
function directly connected with the revenue generation process. A marketing
department's influence is related positively to market orientation, which in turn is
related positively to firm’s performance.1 Marketing’s role has evolved from
simply enhancing demand for the factory’s current output to being a critical part of
the strategic planning process. Using market information, defining market
segments, and target marketing are now crucial components of the business plan.
Marketing expertise helps a firm make better marketing decisions that can
improve the performance and profitability of the firm.2 Therefore, all business
1
1.2 Introduction To Advertising
The marketing communication mix which consists of all the tools to promote a
product when classified in terms of the control over the messages by the
organization then it can be presented in form as depicted in the below figure.
1 1
Advertising, Sales promotion, Publicity, PR Employee behavior,
Direct marketing, Crisis Mgt. consumer word of mouth
Special events etc.
In this, advertising stands to be one of the vital communication mix element where
organization has a high degree of control. This makes organization to concentrate
more on advertising so that the money spent on advertising is not wasted and
achieves the objective for which they were meant.
The word advertising is derived from its Latin root ad verter which means ‘to turn
towards’ or ‘to attract attention to’. The advertising definition is defined by many
authors such as-
“Advertising is paid communication that uses non personal mass media- as well as
other forms of interactive communication- to reach broad audiences to connect an
identified sponsor with a target audience.”5
Observing the definitions makes the meaning a lot clear. That the advertising is
any paid form of- meaning thereby that the company has to incur certain cost. The
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payment made by the company or cost incurred for advertising distinguishes it
from publicity. That the advertising is not personalized communication. It is a
medium with which masses can be reached. Hence, the term mass media. The
goods and services are presented before the masses through advertisements, which
generate awareness and ultimately lead to promotion of goods. Thus, an important
dimension to advertising is that it is for presentation and promotion. With the help
of advertisements a marketer is able to reach the targeted audience.
Advertising has multiple roles in that it is not only used by firms to create
awareness among customers for their products and services, but also as a tool to
build a strong image for brands by dramatizing and presenting their products and
services in such a way as to attract customers’ attention.6 The marketer will be
almost failing if the targeted audience is not having awareness of the goods and
services. This is so because consumers are going to buy only the goods and
services they are aware of. Therefore almost all the marketers have to see that their
customers are made aware of their offerings.
To Inform
Telling the market about a new product Describing available services
Suggesting new uses for a product Correcting false impressions
Informing the market of a price change Reducing buyers’ fears
Explaining how the product works Building a company image
To Persuade
Building brand preference Persuading customers to purchase now
Encouraging switching to your brand Persuading customers to receive a sales call
Changing customer perceptions of product
attributes
To Remind
Reminding customers that the product may Keeping the product in customers’ minds
be needed in the near future during off- seasons
Reminding customers where to buy the product Maintaining top-of-mind product awareness
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Unless and until the efforts by the company is not made to inform the target
market about company’s offering there are only little chances that customer will
acquire knowledge themselves and buy the product. Similarly if the information is
presented in a very logical and rational manner, then it will appeal to the
prospective customers and they will be convinced that this offering of the
company can fulfill their needs and wants. In the same way company needs to
constantly remind of its presence especially in an environment where competition
is constantly rising and changing its face. Advertisements are an important part of
our visual world. From the perspective of clients who order advertisements, they
are supposed to be effective. In a short term perspective, potential customers
should spend a lot of time looking at an advertisement, retain a vivid memory and
find the ad pleasing and interesting. On the long run, it is expected that positive
evaluation and stable memory transform into a favorable attitude towards products
or brands and purchase decisions. People will continue to base many of their
choices on habit, prior experience, or impulse. Thus, the ability to help remind and
reinforce brand decisions will still be an important goal for advertisers.8 In the
The figure no: 1.2 is the basic model of communication process which starts from
sender and ends with receiver which even include responses and feedback. In the
same way advertising is also a communication process in the sense that a marketer
tries to communicate to the targeted audiences or the consumers.
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Figure - 1.2: Elements in the Communication Process
Noise
Feedback Response
Here the sender of the message is marketer. Whereas the receiver is the targeted
audiences to whom the message is sent.
Sender: When advertising is viewed as a communication process the sender of
the message is the marketer or advertisers who prepares the advertisement with a
specific objective in mind.
Receiver: The receiver of the message in the case of advertisement is the consumer
or the targeted audience for whose awareness all the effort of advertisement is
undertaken.
Encoding: The sender i.e. a marketer or the advertiser prepares or encodes the
message that he is desirous of passing to the targeted audience. He does this
depending upon his understanding of the targeted audiences, what message he
desires to pass on and amount of creativity he can use.
Decoding: The receiver decodes the message depending on his understanding
level which is influenced by large number of factors such as education, perception,
attitude, learning, past experience, etc.
Media: The marketer uses the media so that the message reaches the targeted
audience at the right time and in the right frame. For the same a marketer uses
media such as television, newspaper, magazines, radio, banner, mobiles and
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internet. It is very important here to know the actual media habits of the
prospective customers so that accordingly the media related strategy can be
framed.
Message: The marketer always desires that his message is loud and clear. This is
the stage where marketer wishes that an advertising professional is hired so that
the money spend on the advertising do not go in vain.
Response: It is nothing but the action of the prospective customer which may
range from mere awareness of the product to final decision to buy. Even if there is
a change in opinion about a product or a customer is coached how to use the
product or at least convinced the product is of superior quality we can say the very
purpose of the advertisement is achieved.
Feedback: Marketers are interested in knowing whether the message has reached
or not. Even if it has reached, marketer is interested in knowing if the message has
reached in the right perspective. For the same surveys are carried out to make a
detail inquiry to collect customers’ knowledge.
Noise: When an advertisement is carried out and the customer is exposed to the
media in which advertisement is carried out there are chances that the
advertisement may not be able to fulfill the very purpose of its making because of
noise present in the environment. This noise in extreme case can be the rigidity of
opinions and perceptions, the way information is analyzed, huge amount of clutter,
etc because of which actual product’s advertisement is not heard.
6
Figure - 13: A Framework of How Advertising Works
The above model clearly highlights, that if a marketer desires to carry out any
influence on the consumer then it has to start with media. Media allows for some
advertising input because of which marketer can reach the target audience and
exercise the influence on the consumer behavior. This depicts one significant
reason why media has to be studied. Over and above this before deciding about a
message or message content it must be remembered as to which medium is going
to carry it. This is because depending upon the medium, message has to be framed.
Advertising effectiveness depends on good media selection. Media decisions are
typically based upon consummatory, or usage. Though perceived usefulness
(instrumental media behaviour) is generally not a consideration, consumers'
perceptions of media types as useful have definite implications for advertising and
promotional decisions.13 Any discussion about the role of new media in consumer
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decisions is clearly complex. There is no one form of advertising or consumer
communications. Media planners in advertising have long recognized that
different media have various strengths and weaknesses and are good for different
objectives.14
8
We may treat the advertisement from two perspectives: as advertisement
specialists and consumers. Advertisement specialists make decisions incident to
planning, creation and conveying of the advertisement. Consumers, on the
contrary, react to the advert which advertisement specialists have created and
presented them.16
Print:
• Newspapers:
on a large number of topics to the people and that too at their doorstep. In India
and across the globe the newspapers have evolved to become what it has become
today. It has evolved from black and white version to colored one, from rough
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pages to glossy pages, also from (hard) paper form to digital forms- in the form of
e-newspapers.
The reading habit, habit of updating oneself or knowing what’s happening around
has made newspaper a way of life of most of the citizens. As it is an important
source of information for world of things around, the credibility level as well
happens to be high. This makes newspaper a strong medium for advertisements.
• Magazines:
As the newspaper tries to cover large number of stories to cater to the needs of
heterogeneous population, many a times the information need remains unfulfilled.
This is where magazines come in picture which more concentrates on the specific
line of thinking and covers mostly the related stories. In this case it appeals to only
that set of population for whom magazine is meant for. Thus a magazine like 4Ps
or Business World mostly will be read by the marketers, businessmen,
management students etc. Similarly a Femina will mostly be read by youth
particularly by female. This way magazine can very easily be used to, reach a
targeted group.
• Direct mail:
In direct mail, printed messages are posted directly to members of the target
market.19 Direct mail is any advertising sent by mail (postal transmission)
including sales letters, folders, pamphlets, booklets, catalogues and the like.20
• Directory Advertising:
11
Table : Persuasive Capabilities and Limitation of Traditional Advertising Media (Contineous)
Source: Leon G. Schif amn, Leslie Lazar Kanuk and S Ramesh Kumar, 201 i
Audio/Visual/Audio-visual, etc.
• Television:
The invention in itself was the wonder of that time and definitely it has caused
revolution. The delight and fascination of watching audio-visual has still not
faded. Rather with the advent of newer technology like LED TV and 3D TV the
viewer are able to move to a higher level of experience in watching the T.V. From
the day of invention television entered the living rooms faster than any other
media. This gave rise to an opportunity to the marketer to reach the prospective
customers. Thus the advertisements on television are the most popular source of
reaching the targeted audiences and informing, persuading and reminding about
the product related information.
• Radio:
Radio stands to be a medium which can run parallel which the user of this medium
is working, traveling, relaxing or doing almost anything. It is a medium which
uses sound or voices only and helps customers create moods or images. It stood as
one of the largest networks in the world in terms of reach. Definitely preference
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for radio has gone down with advent of television and the rising literacy level
leading to rise of newspaper reading habit, but still in the rural area it has a good
amount of presence. Also the effort made by some private players like the Times
of India Group to revamp the radio in the form of Radio Mirchi, some huge
success in cities like Ahmedabad, Pune, etc. was experienced. The rates for the
advertisement also went up then. Advertisement can very easily reach the targeted
audiences through radio.
• Film:
The advertisements can be relayed before the beginning of a movie or during the
intermission and awareness can be generated. The audience who had come for
watching a film may not have much choice to escape from watching the relayed
advertisement. This makes film especially in the cinema halls a good medium for
reaching the specific audience.
Sponsorships of events
send a direct and specific message. Sponsorship of an event, on the other hand,
facilitates an opportunity to indirectly deliver a message (e.g., increase brand
awareness and enhance brand image which could lead to raised sales)."23
Outdoor advertising:
Outdoor advertising includes hoarding, bill boards, posters and transit advertising.
New technologies are transforming out-of-home ads, a sector which includes
roadside billboards, ads on buses and trains and now even coasters in bars.24
Transit advertising is the advertising on the buses, auto-rickshaws, trains and even
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personal vehicles. Because of outdoor advertising the prospective customer who is
not involved in any media- e.g. a passerby moving to a certain destination when
comes across such hoarding or bill boards can throw a glance and information
about company, product or brand is acquired. This glance on the bill board works
as a very good reminder. It can also arouse interest if the billboard is creatively
made. It can be used when a famous brand is giving a huge promotion offer. Even
glance is enough to acquire the knowledge that such a promotional offer is present.
Few important things must be taken care such as that the billboards must be
located in a very good location and the message must be concise, clear and
interesting.
Trade fairs
Internet:
Over the last decade or so, a new medium has become more and more popular.
That medium is the internet, or Internet Marketing. Just think, being able to target
down to a zip code for searches for say dry cleaning. Local searches are more
relevant than ever. The major search engines can pinpoint where you are searching
from with great preciseness. So if you want to cover your town or the country or
even the whole world, the internet can get your message out for people looking for
what you’re selling. All of this for a fraction of what print would cost to cover the
same area.26
14
The Internet has apparently become an important source of information for
consumers and partly because of this trend; the Internet now presents a huge
opportunity for advertisers who seek effective communication with their target
markets. It includes: Banner ads, Pop-up ads, Commercial Web sites, Internet
sponsorships, Paid keyword search listing, Adver-games and Mobile advertising.27
Social Media
The term Social Media refers to the use of web-based and mobile technologies to
turn communication into an interactive dialogue. Social media takes on many
different forms including magazines, Internet forums, weblogs, social blogs, micro
blogging, wikis, podcasts, photographs or pictures, video, rating and social
bookmarking. With the world in the midst of a social media revolution, it is more
than obvious that social media like Facebook, Twitter, Orkut, Myspace, Skype
etc., are used extensively for the purpose of communication. This form of
communication can be with a person or a group of persons. However, these days it
has been witnessed that most of the business houses also engage in social
networking while promoting their products and services. Very often, the head
honchos of the business groups tries to maintain a healthy relationship with their
valued customers. Social networking sites are now seen as a promising means of
publicity, which every brand must embrace. Social media as a medium of
promotion contributes, through its immediacy, to a healthy and direct relation
between brands and their public in an online environment. This immediacy offers
the public the ability to be present, to communicate, to influence and retain a
stronger position towards brands.29
15
Social network sites are one of the fastest-growing arenas of the World Wide Web
is the space of so-called social networking sites. A social networking site is
typically initiated by a small group of founders who send out invitations to join the
site to the members of their own personal networks. In turn, new members send
invitations to their networks, and so on.30
The studies showed that the integration of a brand into the editorial content of a
program had a significant effect on brand image: As people watched more
episodes, the brand image became more in agreement with the program image.32
REACH
MEDIA-
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There is a link between advertisement, advertising media and consumer buying
behavior. This link is enough blur and thin that it can go unnoticed. This is one
important reason why it should be discussed and elaborated, so that each
dimensions can be explored and elaborated and their connecting links established.
With the help of this advertisements can be framed suitable for a particular media
to generate specific consumer behavior as scientifically as possible.
When a marketer thinks of advertising the first thing very naturally he will thinks
and concentrates on is which media are at his disposal and which media he wishes
to use. The advertiser must next develop a compelling creative concept or “big
idea”- that will bring the message strategy to life in a distinctive and memorable
way.34 Thus all creativity will be utilized keeping in mind the media and its
limitations. Other than limitations in the use of creativity, the limitations present in
the use of particular media may also mar the overall advertisement.
The advertising message may be to inform, persuade and remind about the
product or services. Again how far these objectives will be fulfilled will depend
firstly on how creatively a message is framed to suit these objectives. Over and
above this how creatively the message is prepared that it even overcomes the
limitations of the media to be used. Message has to be such that it appropriately
appeals to the targeted audience.
When we take the dimension of media then there are large numbers of media at
the marketer’s disposal. These are print- which includes newspaper and
magazines, broadcast- which includes television and radio, outdoor- which
includes billboards and hoardings and today the twenty first century’s rising media
are mobiles and internet. Each media has their positive sides and negative sides.
Also each media has a different capacity when it comes to reach frequency and
impact. Reach- It is a measure of the percentage of people in the target market
who are exposed to the ad campaign during a given period of time. Frequency- It
is a measure of how many times the average person in the target market is exposed
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to the message. Impact - The qualitative value of a message exposure through a
given medium.3'
Not only this, each media with their specific reach, frequency and impact are able
to segment the market. If the marketer is able to learn this properly he can use the
same to target a specific audience, with specific media’s ability to reach, generate
the frequency and cause an impact.
If we look at a general model of the consumer behavior then we can see there is
marketing and other stimuli which includes promotion (which ultimately includes
advertising). These are stimulating or influencing elements.
The buyers’ characteristics influence how he or she perceives and reacts to the
stimuli. And the buyer’s decision process itself affects the buyers’ behavior.37
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When it comes to response to an advertisement, then it can be attention, interest,
desire and action. Attention, when the prospective buyer has viewed particular
advertisement. Interest, when after watching an advertisement a prospective
consumer discovers that a need can be satisfied and develops an obvious interest.
Desire, when the customer is convinced that his or her need can be satisfied then it
can lead to any of the following actions;
consumer is updated with the knowledge and shares this with others.
Television stands to be the most obvious choice of the marketers because of the
power of influence that it exercises. It is a powerful medium when it comes to
coverage, frequency, demonstration, influence etc. Television is found naturally to
be a high cost medium from both the perspectives. Firstly the ad that has to be
produced demands heavy expenditure. Also the relay of the advertisement with
particular program demands hefty charges.
The print especially newspapers are a good source of speedily reaching the
targeted audiences with information pertaining to the promotional offers. A
festival season in a particular geographic region creates an environment of
purchase. A competitive situation which a marketer has come across cannot so
easily be planned and organized with the help of television but it can be done with
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the help of newspapers. The moment an idea strikes, the next day the promotional
offer can be presented in the living room of the prospective customers.
A television viewer is having multiple options at his disposal. When such a viewer
changes a particular channel because there was an advertisement the plan of the
marketer of reaching the targeted audience is left unfulfilled. Whereas newspaper
advertisement more nicely blends with the content the reader is going through.
This makes him look at che print advertisement with the same interest till he fully
grabs the idea of what the advertisement is all about. This makes newspaper a
powerful medium.
The way availability of music has become almost free and updating with current
happening and events have become cheap, better and faster radio has moved to a
neglected option. To those exposed to radio, definitely the message may reach the
prospective customers as they do not have much choice for avoiding the
advertisement but the product may not be available or there may be a poor product
preference. And it is difficult to advertise different products preferred in different
geographic regions. A common advertisement on radio reaching broader
geographic region may cause much of the advertisement a just waste. Planning
and organizing for a product advertisement can be easier with the help of
newspaper. The marketer can reach that geographic area where the product is
preferred, accepted, prevalent and consumed.
Radio can work nice if it’s only the information advertising and not for
demonstrating the product. But only informing may not help. The product
demonstration especially the detailing of its features is not possible with radio.
20
Here the prospective customers can better comprehend the newspaper
advertisement. It’s here, that information pertaining to features, can be detailed
and the prospective customers can make a rational judgment about which product
to buy and which not to.
While news magazines are printed on paper, content in the internet can only be
read on screens. This is resulting in one of the fundamental differences between
print and internet: a screen will not be grasped and physically manipulated as is
the case with a magazine consisting of paper. Therefore, the actual component of
21
consuming content is different. Printed text can be touched and magazine pages
turned, whereas the screen impression is controlled at distance and indirectly,
through clicking on mouse, keyboard, touchpad, tracker balls, etc. Online
advertising was among all participants considered more disturbing than print
advertising.38 The reasons for finding higher ad memory scores among subjects
exposed to the print medium are more likely to be related to the specific features
of print as a medium when compared to online than to any artifact of the
experimental design.39
22
References:
23
19
V S Ramaswamy and S Namakumari, Marketing Management, 4th Edition, Macmillan
Publishers India Ltd, 2009, p-679
20
S.A Sherlekar and R. Krishnamoorthy, Marketing Management - Concepts and Cases,
Himalaya Publishing House, I4lh Edition, 2012, p-380
21
Leon G. Schiffamn, Leslie Lazar Kanuk and S Ramesh Kuman 2011, Pearson, Tenth
Edition, 2011, pn. 290.
22
George K. Amoakol, Kwasi Dartey-Baah, Robert K. Dzogbenukul and Samuel Kwesie
Juniorl, The effect of sponsorship on marketing communication performance: A case
study of Airtel Ghana, African Journal of Marketing Management, Vol. 4(2), pp. 65-79,
February 2012.
23
Peter Smolianov and David Shilbury, Sport MarHetlng Quarterly, 2005,14,
24
Francisco J. Perez-Latre, The Paradigm Shift in Advertising and its Meaning for
Advertising-Supported Media, Journal of Media Business, 4(1): pp. 41-49, 2007.
25
Fiorenza Belussi* , Silvia R. Sedita and Marica Omizzolo , The trade fair as a temporary
cluster: a relational platform and knowledge filter for firms. First results of an exploratory
study. 4th International Conference of the Academy of Wine Business Research, Siena,
17-19 July, 2008.
26
Steve Bookspan, Print Advertising Vs. Internet Advertising. Article Source:
http.VAvww.articlesbase.com/online-promotion-articles/print-advertising-vs-intemet-
advertising-1934010.html
27
Hyona, J., Radach, R. & Deubel, H. The Mind’s Eye: Cognitive and Applied Aspects of
Eye Movement Research, Elsevier Science: Oxford, pp. 609-623, 2003.
28
Ming Cheung. 'Click here’: the impact of new media on the encoding of persuasive
messages in direct marketing, Discourse Studies, 2008; 10; 161.
http://dis.sagepub.com/cgi/content/ abstract /10/2/161, Published by:
http://www.sagepublications.com
29
Trisha Dowerah Baruah, Effectiveness of Social Media as a tool of communication and
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30
Michael Trusov, Randolph E. Bucklin, & Koen Pauwels, Effects of Word-of-Mouth
Versus, Traditional Marketing: Findings from an Internet Social Networking Site, Journal
of Marketing, Vol. 73, September 2009, pp. 90-102
31
Idid
32
Van Reijmersdal, E. A., Neijens, P. C. and Smit, E. G., Effects of television brand
placement on brand image. Psychol. Mark., pp 403-420, 2007.
33
Manendra Mohan, Advertising Management, Tata McGraw Hill Publishing Company
Limited, Ninth Edition 1989, pn. 66,
34
Philip Kotlar and Gary Armstrong, Principles of Marketing, Prentice-Hall of India Pvt.
Ltd, New Delhi, Ninth Edition, 2002.
35
Ibid.
36
Ibid.
37
Ibid.
24
8 Siegfried Numberger, Manfred Schwaiger, “Cross Media, Print, and Internet Advertising:
Impact of Medium on Recall, Brand Attitude, and Purchase Intention”, Seminar fur
Empirischc Forschung und Quantitative Untcrnchmensplanung, 2003.
l) S. Shyam Sundar, Sunetra Narayan, Rafael Obregon and Charu Uppal, Does web
advertising work? memory for print vs. online media, journalism and mass
communication quarterly, volume 75, number 4, winter 1998.
25