Scribd Logo
Upload

Welcome to Scribd!

  • 1K views

    CRM For ISP Project

    Uploaded by

    Nageshwar Yadav
    This document describes a proposed CRM system for internet service providers (ISPs) with the following key features: 1. It allows administrators to manage customers, plans, employees and complaints. Employees can view and resolve complaints which notifies customers. 2. The system has modules for administration, employees and customers. Administration involves user management. Employees handle complaints. Customers can view resolutions and provide feedback. 3. The system is intended to help ISPs better manage their customers and improve customer service through online complaint tracking and resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    CRM For ISP Project

    Uploaded by

    Nageshwar Yadav
    1K views4 pages
    This document describes a proposed CRM system for internet service providers (ISPs) with the following key features: 1. It allows administrators to manage customers, plans, employees and complaints. Employees can view and resolve complaints which notifies customers. 2. The system has modules for administration, employees and customers. Administration involves user management. Employees handle complaints. Customers can view resolutions and provide feedback. 3. The system is intended to help ISPs better manage their customers and improve customer service through online complaint tracking and resolution.

    Original Description:

    CRM for ISP Project

    Original Title

    CRM for ISP Project

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document describes a proposed CRM system for internet service providers (ISPs) with the following key features: 1. It allows administrators to manage customers, plans, employees and complaints. Employees can view and resolve complaints which notifies customers. 2. The system has modules for administration, employees and customers. Administration involves user management. Employees handle complaints. Customers can view resolutions and provide feedback. 3. The system is intended to help ISPs better manage their customers and improve customer service through online complaint tracking and resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views4 pages

    CRM For ISP Project

    Uploaded by

    Nageshwar Yadav
    This document describes a proposed CRM system for internet service providers (ISPs) with the following key features: 1. It allows administrators to manage customers, plans, employees and complaints. Employees can view and resolve complaints which notifies customers. 2. The system has modules for administration, employees and customers. Administration involves user management. Employees handle complaints. Customers can view resolutions and provide feedback. 3. The system is intended to help ISPs better manage their customers and improve customer service through online complaint tracking and resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 4
    At a glance
    Powered by AI
    The key takeaways are that the system aims to implement an online CRM for internet service providers to manage customers and complaints. It will provide customer care services and allow customers to raise issues related to their ISP.

    The main features include admin and employee management, customer management including plan expiry alerts, and a complaint management module. The system has 3 major modules - Admin, Employee and Customer.

    The software requirements include Windows 7 or higher, WAMP server, MySQL 5.6 and Notepad++. The hardware requirements include a dual core processor, 50GB hard disk and 1GB RAM.

    CRM for Internet Service Provider

    The main idea is to implement an online system for managing the internet
    customers and complaint system for customers for raising complaints on the
    issues related to ISP provider and provide best customer care service for users
    using this application. There are many Internet security providers in a country
    that will provide internet services for users on different packages. Basically ISP
    works on three connections, Dial Up using telephone service, Broad band and
    wireless connections.

    Features:

     Admin manages the whole system by performing task such as


    adding/viewing/editing/deleting employee details.
     System allows admin to add customer details and predict the internet plans
    based on their business type, region or age.
     Internet plan expiry dates of each customer will be displayed to admin if
    the plan is expiring in 5 days.
     All the complaint details will be displayed to the admin as well as employee
    to enter the complaint resolution.
     Employee can login using valid id and password which is provided by the
    admin.
     After login, employee can view all the unsolved complaints received from
    the customers.
     After resolving the complaint, employee can update the provided
    resolution and close the complaint.
     Once the complaint is closed, an email will be sent to customer will
    resolution details.
     After receiving the mail, customer can view the resolution and can rate
    accordingly.
     Admin can view the report of complaint resolution provided by the
    employee. Report will be displayed in the form of pie chart.

     Modules:

    The system comprises of 3 major modules with their sub-modules as follows:

    1. Admin:
    a. Login: Admin need to login first to access below given modules.
    b. Add/View/Edit/Delete Employee: Can register new employee into
    the system and also can view/edit/delete the added employee
    details.
    c. Add/View/Edit/Delete Customer: Can register new customer into
    the system and also can view/edit/delete the added customer
    details. Also expiry date of plan is displayed.
    d. View Complaints: Can view complaints received from the registered
    customers.
    e. View Employee Report: Admin can view a graphical representation
    of employee’s resolution on complaint based on customers rating.
    2. Employee:
    a. Login: Employee need to login using valid credentials provided by the
    admin.
    b. View and Solve Complaint: All the unsolved complaints will be
    displayed to employee after login. Employees can update the
    complaint by mentioning the provided resolution on customer’s
    complaint and can close it. Once the complaint is close, an email will
    be sent to the customer with resolution details.
    3. Customer:
    a. View Email: Customer will receive an email regarding their complaint
    resolution. Here, customer can rate the resolution provided to them.
    Rating can be done between 1 as minimum and 5 as maximum.

     Software Requirements:

     Windows 7 or higher
     WAMP Server
     Notepad++.
     My SQL 5.6.

     Hardware Components:

     Processor – Dual Core


     Hard Disk – 50 GB
     Memory – 1GB RAM

     Advantages:

     It overcomes all the problems of existing system


     System is easy to understand and user friendly.
     The system is purely based on prediction which predicts an internet plan
    for the customer.
     Admin can easily view employee report based on the resolution provided
    on the complaint.
     Reports will be graphically represented in the form of pie chart.
     Disadvantages:
     Requires an active internet connection.
     System may provide inaccurate results if the data entered incorrectly.

     Application:
    This system can be used by the local internet providers.

    You might also like