Ecall: The Pan-European In-Vehicle Emergency Call: Telematics Valley Event. 11/12/2008. Goteborg

eCall: The Pan-European in-
vehicle emergency call

Telematics and the Environment
Telematics Valley Event. 11/12/2008. Goteborg
Juhani Jääskeläinen - Deputy Head of Unit

European Commission
DG Information Society and Media
ICT for transport Unit
Presentation outline
• What is eCall?
• Status of the eCall Initiative
• eCall standardisation
• Next steps and conclusions
••• 2
Telematics Valley, Goteborg December 11, 2008
The pan-European eCall
• Triggered automatically by the in-vehicle

device in case of serious accident or
manually by vehicle occupants
• Builds on the single European Emergency
number (112 and E112)
• Creates a voice link to the closest PSAP
and sends data message (Minimum Set
of Data –MSD-)
• MSD includes:
– Time stamp
– Accurate location (GNSS) and direction of
driving
– Vehicle identification
– Information about the accident
– IP address of a private service provider (if any)
••• 3
Why eCall (1)
Road Safety in Europe
Halving the number of road accident victims in the EU by 2010

A shared responsibility
Road Transport in EU27

Road Accidents in 2007:
• 42.500 fatalities
• 1.27 million accidents
involving injury
• 1.7 million injuries
••• 4
4
Why eCall (2)
The potential of eCall
• Reduction of average response

time to the accident:
 50% in Rural Areas
 40% in Urban Areas
• Reduction of accidents severity
 15% to less severe medical
category
• Annual lives saving
Estimated to be up to 2.500
in EU 25
• Costs savings
(exceeding many times needed investments)

 Up to 26 billion Euro in EU 25
annually ••• 5
Why eCall (3)
The potential of eCall
The potential for lives saved

• Estimated by the SEiSS1 Study, E-MERGE
Project, U.S. data
• Confirmed by the Finnish Aino Study
– 4.7% lives saved on call delay only
– 2001 - 2003 when almost 100%
penetration of mobile phones in
Finland
• Further evidence being looked at
– eIMPACT Project (DG INFSO)
– Field Tests in the MS (e.g LAB)
– Field Operational Tests – EC FP7
(starting 2008)
– Impact assessment study Nov 08
1 Exploratory study on the potential socio-economic benefits of the introduction of
Intelligent Safety Systems in Road Vehicles
••• 6
Why a pan-European eCall? (4)
Stakeholders demand
Private Solutions
• PSA
• T-Mobile Traffic
• Ford
• GM Onstar
• Volvo OnCall
• MAIF
• …
Penetration remains low (< 0.4% after 15 years)

and mainly in high-end cars
A pan-European solution requested by the

European PSAPs
••• 7
The pan-European eCall (1)
The Concept
Traffi c Control
Centre
FSD
112 E112
MSD
MSD
••• 8
The pan-European eCall (2)
Based on 112/E112
Public Telco
•112 PSAP
Fixed
network
CLI: Call Line Identifier
MSD: Minimum Set of Data
(Voice) ISDN FSD: Full set of Data
Operator
Fixed Telco Operator Fixed PSAP
network
• E112 + CLI (exact location)
ISD
(Voice + CLI (best location)
N
+ location)
Mobile Telco Operator
• eCall Fixed
network
PSAP
Voice (E-112)
GNSS Voice (E112) + CLI (best location) ISDN
+ MSD (accurate location)
(Voice MSD
Voice
Service Provider
+ MSD) FSD (Optional added value Additional Data
services) ••• 9
• What is eCall?
••• 10
Status of the eCall Initiative (1)
eCall: Agreed issues
• eCall is a pan-European service which operates in all Member

States and Associated States. eCall service should be available in
all vehicles, irrespective of brand, country and actual location of the
vehicle
• eCall is based on 112/E112, single European Emergency number
• eCall consists of an Audio/Voice Call together with a MSD
• The European Standardisation Organisations have been asked to
provide a common open standard solution for establishing a voice
call and the quasi-simultaneous transmission of the MSD to the
PSAPs, as well as an eCall discriminator
• The discriminator (eCall flag) shall be implemented to allow
differentiation between mobile 112 and eCalls
• Pan-European public eCall service may coexist with private
services
• eCall service shall comply with privacy and data protection
recommendations provided by art. 29 WP
••• 11
Role of the European Commission
–High-level Support via

eSafety Forum Plenary Meetings
Commission Communications
– Specific Sub-groups on eCall:
PSAPs’ expert group
Service Providers’ Group
– Support to standardisation
– Awareness actions
– Liaison with all stakeholders:
- Formal Negotiations with
Automotive industry completed
- Member States
- Insurance, Telecom industries,
Automotive clubs
••• 12
Commission actions
• Launch of an updated impact assessment study on the

introduction of eCall
• Launched a study to develop a VIN decoder available to
the PSAPs
• Supporting Field Operational Tests on eCall (TELEFOT)
• Support to eCall standardisation activities
• Negotiation with the automotive industry (ACEA-JAMA-
KAMA) on the voluntary introduction of eCall in all new
type-approved vehicles
• Letter to the Member States from Commissioner
Reding, asking for urgent action
• Communication to the EP and Council on the
status of the initiative (1st half 2009)
••• 13
eCall MoU signature status
The eCall Memorandum of
Understanding (MoU) aims at
parallel commitment of all
stakeholders towards full eCall
Deployment
• 14 Member States and 3

Associated States have signed
• More countries have announced
their signature
• Commitment from the automotive
industry
• 60+ other organisations have
signed as well, representing all the
stakeholders involved
The PSAP Expert Group
• Informal Group with PSAP

experts, focusing on eCall issues:
– Definition of operational
requirements from PSAP side
– Definition of the MSD
– Access to VIN database
– Protocols to optimise the
workload
– Exchange of Best Practices
– Definition of requirements to
avoid false calls
– Opinion on the proposed solution
for the TX of the MSD
••• 15
• What is eCall?
••• 16
Standards related to eCall (1)
A eCall: Pan-European in-vehicle emergency call
Voice + MSD on 112
-Public service 112-based only Voice + MSD on 112

-As defined in the MoU E112
-Voice + MSD to relevant PSAP
- 112-based, with or without
intermediation platform under
Public delegation
Private Service Provider Intermediate
B TPS-eCall Call centre
Stored Data
Incident Data MSD
Voice on specific PSAP

•Private service reporting to PSAPs number
•Voice on specific number
•Data through a private dedicated channel Voice connection with
•Intermediation platform (private call centre) Incident Data
Vehicle occupants
••• 17
A Standards related to eCall (2)
-Public service 112-based only
Pan-European eCall
-As defined in the MoU
-Voice + MSD to relevant PSAP
- 112-based, with or without WI 278220
intermediation platform under Pan-European eCall Operating Requirements (112-only)‫‏‬
Public delegation
High Level Application Protocols
3GPP TS 22.101 In-band modem trx

-Voice + MSD on 112
3GPP TS 26.267
“eCall Data Transfer -
15722 General Description
3GPP TS 24.008.
3GPP TS 26.268
MSD Table 10.5.135d
“eCall Data Transfer.
eCall Flag
ANSI-C Reference Code
ETSI-MSG & 3GPP. Chair: F. Courau 3GPP TS 26.269
“eCall Data Transfer.
CEN TC 278 WG 15. Chair Bob Williams Conformance testing
3GPP TS 26.969
Quality of Service Requirements for eCall and Emergency ••• 18 Data Transfer.
“eCall
Support Services Characterisation Report
B Standards related to eCall (3)
Third Party Services supporting eCall
•Private service reporting to PSAPs
•Voice on specific number
•Data through a private dedicated channel TPS-eCall Operational Requirements
•Intermediation platform (private call centre)
Private Service Provider

Intermediate
Call centre
(Additional data may
Stored Data be provided)
Incident Data
MSD
15722
Voice on specific
PSAP
number
Incident Data
Voice connection with Vehicle occupants

Quality of Service Requirements for eCall and Emergency
Support Services
••• 19
Third Party Emergency Support Services
eCall Standardisation (1)
Transmission of MSD
From In-Vehicle System to PSAP through Mobile Network Operators
ETSI MSG with 3GPP - Final TS Expected by end ‘08

 Selected solution: In-band Modem
 Comparison of alternative in-band modem solutions
-3 candidates –Discussion at the PSAPs expert
Group and Decision in October 2008
 Next: standardization of the chosen in-band modem
solution (Finalised 1st half 2009)
E112
112 MNO
MSD MSD
••• 20
eCall Discriminator
The eCall Flag will allow different structures best

suited to the different MS emergency response infrastructures
(1) a
ERO
eCall ECC
ECC
Direct reception: The same
PSAP PSAP receive all the calls
ECC
112
ECC
(1) b
ERO
eCall Filtering organisation
ECC
PSAPf
for eCalls
ECC
PSAP
ECC Same treatment for
112 calls
112 ECC
••• 21
CEN activities
CEN TC 278 WG15

1. Definition of the MSD
 Result: Minimum Set of Data (MSD) format

 Status: Approved
CEN/TS 15722 was approved on January ’08
Sent into ballot for International European Standard
2. Operational Requirements
 Result: Fixed End to End Operational requirements

Status: - Final version Based on DG eCall Final recommendations agreed on September ’08 and
sent into ballot
••• 22
• What is eCall?
••• 23
Next Steps (1)
eCall is almost there!
We just need:
• To complete the standards!

• To work out how to integrate the private services
• To complete the Impact assessment
• To Convince the rest of the MS to sign the MoU
(with the Impact Assessment!)
PRODUCT LAUNCHES IN EUROPE 2009!
••• 24
Next Steps (2)
The European eCall Implementation Platform
• Implementation platform with

MoU signatories plus interested
Member States and association
representatives
• Follow-up of implementation at
national- regional (cross
border)-European level
• Exchange of best practices
• First meeting in Jan 2009
••• 25
Next Steps (3)
And also...
• eCall VIN decoder for the PSAPs under

development
• Field Operational Tests (FOTs) and pilots to
provide further evidence
• Follow-up of Commissioner’s letter
• EC to report to the Parliament and Council on
the progress in 1st half 2009
• eCall campaign towards the decision makers
(2009) and end users (2010)
••• 26
Conclusions
The eCall is an Opportunity
• eCall is about saving lives but also an

opportunity
• Over 70% of the people interviewed in the EU
- 25 want to have eCall in their next car
• eCall as standard option in all cars is an
opportunity for kick-starting telematics in
Europe
• eCall will also spearhead the upgrading of
Emergency Services in Europe
••• 27
More Information
Mail Box eSafety:

[email protected]
Unit Mailbox:
[email protected]
eSafety Website:
http://ec.europa.eu/information_society/
activities/esafety/index_en.htm
eScope website (eCall Toolbox)
www.eSafetySupport.org
••• 28

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eCall: The Pan-European in-

vehicle emergency call

Juhani Jääskeläinen - Deputy Head of Unit

• Status of the eCall Initiative

• Next steps and conclusions

• Triggered automatically by the in-vehicle

Halving the number of road accident victims in the EU by 2010

Road Transport in EU27

• Reduction of average response

(exceeding many times needed investments)

The potential for lives saved

Penetration remains low (< 0.4% after 15 years)

A pan-European solution requested by the

• Status of the eCall Initiative

• Next steps and conclusions

• eCall is a pan-European service which operates in all Member

–High-level Support via

• Launch of an updated impact assessment study on the

• 14 Member States and 3

• Informal Group with PSAP

• Status of the eCall Initiative

• Next steps and conclusions

A eCall: Pan-European in-vehicle emergency call

Voice + MSD on 112

-Public service 112-based only Voice + MSD on 112

Private Service Provider Intermediate

B TPS-eCall Call centre

Voice on specific PSAP

High Level Application Protocols

3GPP TS 22.101 In-band modem trx

Private Service Provider

Voice connection with Vehicle occupants

From In-Vehicle System to PSAP through Mobile Network Operators

ETSI MSG with 3GPP - Final TS Expected by end ‘08

The eCall Flag will allow different structures best

CEN TC 278 WG15

 Result: Minimum Set of Data (MSD) format

 Result: Fixed End to End Operational requirements

• Status of the eCall Initiative

• Next steps and conclusions

eCall is almost there!

• To complete the standards!

PRODUCT LAUNCHES IN EUROPE 2009!

• Implementation platform with

• eCall VIN decoder for the PSAPs under

• eCall is about saving lives but also an

Mail Box eSafety:

eScope website (eCall Toolbox)

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