Fast Track Troubleshooting

IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience
Model: WF330ANW/XAA and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property
Please Note: damage. The manufacturer or seller cannot be responsible, nor assume any liability for
There are two Versions of injury or damage of any kind arising from the use of this data sheet.
this model, when ordering
Publication # tsWF330 Revision Date 08/12/2010
parts please verify the
version you are servicing.

Quick Test Mode: Service Mode:

Note: This test erases all faults and memory: This mode allows more detailed operation tests and
troubleshooting, to enter press Signal & Delay Start
To enter press Soil, Signal, & Power simultaneously with the power on.
simultaneously with the power off.
While in Service Mode (the Service Mode can be entered
1. All LED’s light up and the washer beeps as it while the unit is in a wash cycle) the following tests can
enters the Quick Test Mode. be performed:

2. The unit displays the software version. Quick Spin Test = Delay Start & Pre Wash: This acceler-
ates the drum motor from 0 to maximum RPM over a few
minutes. Press the Start/Pause button during the test to hold
3. After the displaying the software version, turn its spinning speed up to 10 min. before going back to Quick
Jog dial CCW until version disappears. Spin Test Mode, return to spin with Delay Start & Pre Wash.

Press Spin to test Door Lock/Unlock circuit. Cycle Count = Press the Signal button to see how many
Press Temp Key (with door locked) to cycle through times the unit was used.
the Water Valves circuit test in this order: Pre, Bleach, Soft Ware # = Press the Soil Level button to see the software
Cold Main, Hot, Boot valve, then off. version information

Fault Code Test = Press the Pure Cycle button to view the
Press Soil Key to test the Heater stored fault codes – then turn Dial to view error codes (Push
Press Signal Key to test the Pump Start/Pause while the code is displayed to view the number of
cycles since the error occurred, push Start/Pause again to get
back to faults)
Spin Only option:
Power on, Press and hold Spin until display changes. Peripheral (Main PCB) input Tests, enter Service Mode &
Press Spin to select spin time. press Spin key.
Press Start/Pause to start cycle, Normal Cycle 10/12 1. Turn the Dial so that the Extra Rinse LED is turned on.
minutes, Heavy Duty Cycle 11/13 minutes, Delicate Next, press the Start/Pause Key. Temperature will be dis-
Cycle 8 minute. Spin speed varies with cycle. played in Fahrenheit.

2. Turn the Dial so that the Cold/Cold LED is turned on. Next,
EEPROM Clear Check press the Start/Pause Key. The door switch status will be dis-
Power off, Press Delay Start, Signal and Power Key at played (CL if Closed, OP if Open).
the same time. Good = Good Fail = FAiL
All memory will be cleared, including Fault Codes 3. Turn the Dial so that the No Spin LED is turned on. Next,
This should be done when a new Main PCB is installed press the Start/Pause Key. The door lock Switch status will be
displayed (UL if unlocked, LO if locked).
Fabric Softener Dispenser Test:
Start Rinse and Spin Cycle. After fill is completed 4. Turn the Dial so that the Light LED is turned on. Next,
remove detergent drawer, place towel below opening press the Start/Pause Key. The Water Frequency will be dis-
and within 3 minutes the dispenser will activate

1
2
 Washer Connector Checks WF330
CN2 CN3 CN6 (Hall Sensor) CN7
1 AC Pwr (Blk) 1 Door Close (Blk) 1 +5 vdc (Pnk) 4 Water Temp Thermistor (Wht)
2 Power off Detection (Yel) 2 Door Open (Wht) 2 Sensor Signal (Red) 5 Water Temp Thermistor Gnd. (Org)
3 Door Lock Detection (Brn) 3 Drain Pump (Vio) 3 Sensor Signal (Blu) 6 Water Level Sensor (Pnk)
4 Boot Valve (Red) 4 Ground (Org) 7 Water Level Sensor (Vio)
5 Bleach Valve (Pnk)
6 Pre Valve (Yel)
7 Main Cold Valve (Blu)
8 Hot Valve (Org)

CN4
1-3 Door Ck Sw (Org-Gry

CN1 Heater Relay CN8

1 Reactor (Gry) 1 AC Pwr L1 (Blk) PCB Sub (Display)
2 Reactor (Gry) 2 AC Heater (Red)

Main Relay CN5

1 AC Pwr N (Blu) 1 Motor Pwr U Phase (Blu)
2 AC Pwr (Wht) 2 Motor Pwr V Phase (Wht)
3 Motor Pwr W Phase (Red)

Water Level Sensor Check Test 1 Test 2

Voltage: Connector CN 7 Pin 6 (Pink) and Pin 5 Operating voltage at no water in the Operating Resistance (Power
(Orange) And Connector CN 7 Pin 7 (Violet) and drum-2.5VDC off)
Pin 5 (Orange)
Pin 6 (Pink) and Pin 7 (Violet)
Resistance: Connector CN 7 Pin 6 (Pink) and Pin 7
22- 24Ω
(Violet)

Hall Sensor Check Test 1 Test 2

Connector CN6 Pin 4 (Orange) and Pin 2 (Red) Manually spin the drum to see the volt- N/A
additionally Pin 4 (Orange) and Pin 3 (blue) age change, Power On. 0Vdc or
3.75Vdc

Motor Check Test 1 Test 2

Connector CN5 Pin 1 (Blue), Pin 2 (White) and Pin Power Off 11.5Ω across Pins 1-2, N/A
3 (Red) Pins 1-3, & Pins 2-3

3
Door Lock Check Test 1 Test 2

Connector CN2 Pin 3 (Brown) and CN3 Pin 1 When Door is Locked or Unlocked With Power Off, the resistance
(Black) there is a pulse of 120VAC for a few between CN3 Pin 1 (Blk) and Main
milliseconds. Relay pin 2 (Blu) will be between
47 - 57Ω
Door Unlock Check Test 1 Test 2
Connector CN 2 Pin 3 (Brown) and CN3 Pin 2 When Door is Locked or Unlocked With Power Off, the resistance
(White) there is a pulse of 120VAC for a few between CN3 Pin 2 (Wht) and Main
milliseconds. Relay pin 2 (Blu) will be between
47 - 57Ω
Drain Motor Check Test 1 Test 2
Connector CN2 Pin 3 (Brown) and CN3 Pin 3 120VAC with the pump On and 0VAC With Power Off, the resistance
(Violet) with the pump off between CN3 Pin 3 (Vio) and Main
Relay pin 2 (Blu) the resistance
should be 13.9Ω
Water Valve Check Test 1 Test 2
Connector CN2 Pin 3 (Brown) to CN3 Pin 5 (Pink), 120VAC with the Valve On and 0VAC Power Off, valve resistance is from
Pin 4 (Red) , Pin 7 (Yellow), Pin 8 (Blue), Pin 9 with the Valve off 1202Ω - 1245Ω
(Orange)
Heater Relay Check Test 1 Test 2

Connector CN2 Pin 3 (Brown) and Heater Relay 120VAC with the Heater On and 0VAC Power Off, heater resistance is
Pin 2 (Red) with the Heater off 16.6 Ω

Error Type Error Mode Details

LED LCD
Check the Hose where the sensor is connected, may be loose,
Water Level Sensor LE pinched, damaged or clogged. Also check the sensor it may be
8 disconnected or defective. The Main PCB may also be defective

Water Level Sensor 1E Water Level Sensor Trouble, Signal out of range

Check the motor drive connector, it may be loose. The hall sensor
Motor Drive Error or 3E may be disconnected, loose or damaged . Check for a foreign ob-
Hall Sensor error ject inside the motor or motor damage. The stator might be loose
E3 or damaged. The drum might be overloaded from too many
clothes or the relay or PCB might be defective.
bE
25
Check the water valve wiring harness.
Water Supply nF
Check whether the water supply valve is clogged with foreign ma-
3
Error terial and whether water is supplied properly.
Check for reversed fill hoses
Check water temperature, if sensed as higher than 50 ˚C in the
Wool or Lingerie cycle it will create error.
Check the relays, if they operate correctly replace the Main PCB.

Fill Hoses Reversed nF1 Correct Hot/Cold hose connections

System Error SF1 Replace PCB

SF2
SF3

4
Error Type Error Mode Details
LED LCD
Check for Foreign material entering the pump or hoses.
Drain Error nD
Check to make sure the wiring harness is connected properly.
1
Check the water pump terminal .
Check for freezing

Make sure to check the operating voltage. (An error occurs when
Power Error 2E under or over voltage is supplied.) Check whether a plug recepta-
91 cle is used. When the connecting wires are too small (extension
92 cord use), a momentary low voltage may drop up to 10 V
Main PBA fault (sometimes)

PF Momentary Power Failure

AE Check the wire connections and terminal contacts between the sub
Communica- and main PBAs.
tion Error
Check for disconnected wires.
Check whether the sub PCB is short circuited because of moisture.
If the main PCB’s communication circuit is faulty, replace it.
EEPROM 11 Go to “EEPROM Clear Mode” If display shows “FAiL”, Replace Ma-
Fault. chine Control Board
Check whether either the Power switch or a tact switch (any button)
Switch Error E2 is stuck down.
15
(Main Relay Check whether the service PBA holding screws are fastened too
tight pinching the contacts
Error)
If the main PBA switching IC on/off error has occurred, replace the
main PBA.

SR The “E2” error occurs if the main relay connections are incorrect.
Check the connections. If there is no error in the connections, re-
place the main PBA

dS
22
(Before
operation)
Check the door switch and latch alignment .
Door Error dL
Check the latch for damage
18
Check the wiring harness to the latch.
(During
Check the door switch. Replace if faulty.
operation)
Check the main PBA door sensing circuit. Replace if faulty.
LO
2 Finally verify he operation of the Main PCB
(Unlock
Fail)
FL
4
(Lock Fail)

5
Error Type Error Mode Details

LED LCD
This can be a short or a wire disconnected to the heater circuit. This
Heater Error Hr can also be problem with the tub contacting the heater or if the wa-
36 ter in the tub is frozen or there is no water. The error is triggered by
temperatures above 145C. If the heater has no error, this occurs
(Heater
because of a PBA relay malfunction. Check the wiring harness to
Relay) the heater.
An Hr error occurs if the steam heater, is faulty, replace it.

9E1 EMC Filter issue or a noise spike from an external device

Water is supplied continually because the water level detection

Overflow error OE does not work. - Verify the drain is working properly, the water level
1E detection does not work and water is supplied continually. Verify the
water valves shut off fully. Finally check the water level sensor.

29 The washing heater temperature sensor in the tub has an error.

Temperature Check the connections for the washing heater temperature sensor
Sensor Error connector.

Check the type of laundry. Check whether it may cause an unbal-

Unbalance dC anced situation.- Educate the consumer in this case, to press
10 pause, reposition the load or remove a few items. Press start to
Error
continue and complete the wash cycle.

Silver Care Kit 7E Check Silver Care PCB ,Main PCB & Wire-harness
(Silver Care
PCB) Failure.

Mems or Har- 8E Check MEMS PCB ,Main PCB & Wire-harness

This occurs when too much foaming is detected. It is also displayed

Foaming SUdS while foaming is removed. When the removal is finished, the normal
Detected Sd cycle proceeds. (This is one of the normal operations. It is an error
for preventing non-sensing faults.)
SUd

Check whether the washing machine is level to the floor with respect to the original position of the washing machine prior
to service. Doing this now will reduce the need for a redo call and customer dissatisfaction.
✔ Vibrations can shorten the lifetime of the product.

Location considerations When installing a washer and dryer on the first, or second
Do not install your washer in areas floor, do not exceed this leg adjustment height for stability.
where water may freeze, since
your washer will always maintain
some water in its water valve,
pump, and hose areas. This can
cause damage the belts, the
pump, hoses and other compo-
nents. Operating temperature
should be above 60°F/16°C.

6
 Water valve connections for the Detergent Drawer

When using non-HE detergents, or using too much

detergent for the water hardness and soil level of
the clothing, over sudsing will occur. When this
happens there will be leaks out of the detergent
drawer and door. Please advise consumer of
proper detergent usage.

It is normal for some water to remain in Deter-

gent Drawer after it completes washing.
Bleach is usually flushed out into the tub at the
beginning of the washing. Also, its compart-
ment is washed again during the following
rinse cycle, removing any remnants.

Items Packed With Washer

BOLT-SPANER (10-13mm Wrench) DC60-40146A
ASSY HOSE WATER Cold DC97-15648A
ASSY HOSE WATER Hot DC97-15648B
CAP-FIXER DC67-00307A
HOSE-HANGER DC62-10278A

NOTICE
The unit sometimes will pause during Sanitize, or Pure Cycle, wash modes and appear not to be functional. The Sani-
tize and Pure Cycle wash cycles have target temperatures to assure washer performance. If the water temperature
doesn't meet the target temperature during the wash cycle, the washer will automatically add extra time to allow the
heater to bring the water up to the programmed, or target temperature. In this stage, the displayed time will pause and
hold until the heating operation has been completed. It is at this point that the customer may feel that operation has
stopped. (The maximum added programmed time is 30 minutes)