CREATING A SCORECARD - DEFINITIONS

Depending on the type of scorecard you create, you will need some o
Item

Scorecard

Perspective / Theme

Objective

KPI / Measure
Initiatives or Actions are not part of the scorecard, but can be linked t

Initiative/Action
G A SCORECARD - DEFINITIONS
he type of scorecard you create, you will need some or all of the following information
Description Data Required

The name of the Scorecard Name

A group of Objectives/Metrics with a

Name
common theme

Owner

An improvement item Name

Owner

A Metric, a Key Performance Indicator

Name
(KPI) or Performance Measure

Owner

Updater

Scoring Type

Data Type

Calendar Frequency

Aggregation Type

Thresholds

Actual Value
ions are not part of the scorecard, but can be linked to a scorecard
A project with a start and end date
Name
and intermediate milestones.

Owner

Updater

Dates

Milestones
following information:
Comment

The name of the scorecard

Perspectives are at the top-most level,

Themes can be at any level

The group or person that owns the object

A statement starting with a verb like

improve or enhance or increase

The group or person that owns the object

Anything that can be quantified

The person that owns the KPI

The person who updates the KPI

The type of KPI (number of thresholds)

The type of data entered as a value

How often the KPI will be updated

What to do when a KPI is viewed using a

longer duration calendar
Values when will the metric turns Green, or
Amber or Red (or Blue or Orange)
Actual value of the Metric in any given
period
In a performance management system only
the high level items are monitored.

The person or group that owns the initiative

The person that updates the initiative

The start and end date of tasks

When critical activities conclude

Examples

Marketign Scorecard

Financial, Customer, Internal Process,

Capacity, Learning & Growth

Marketing, Sam Smith

Improve time taken to convert an order to a

sale

Sales, George Jones

Days taken to close an order

George Jones

Lee Cooper

Goal/Red Flag, Four Color Blue

Number, Currency, Percentage or Yes/No

Monthly, Quarterly, Yearly, Fiscal Year

Sum or Average or Last Value

Any number, percentage or currency

Any number, percentage or currency

Implement sales management software

Sales, George Jones

Lee Cooper

Any valid date

Any valid date

The following template can be used to coll

Organisation Scorecard Perspective

Oganisation Name of Scorecard Perspective 1

Perspective 2

Perspective 3
Perspective 4
can be used to collect information to build the STRU

Objective Performance Measure Frequency Data Type

Objective 1

Metric 1.1 Quarterly Currency

Metric 1.2 Quarterly Currency

Metric 1.3 Quarterly Currency

Objective 2

Metric 2.1 Monthly Number

Metric 2.2 Monthly Number

Metric 2.3 Monthly Number

Objective 3 Metric 3.1 Monthly %

Metric 3.2 Monthly %

Metric 3.3 Monthly %

Objective 4

Metric 4.1 Yearly %

Metric 4.2 Yearly %

 Metric 4.3 Yearly %

Objective 5

Metric 5.1 Yearly Number

Metric 5.2 Yearly %

uild the STRUCTURE of a Scorecard
(see 'Definitions') (metric turns red) (metric turns green)

Scoring Type Aggregation Threshold Threshold

goal/red flag Sum

goal/red flag Sum

goal/red flag Sum

goal/red flag Sum

goal/red flag Sum

goal/red flag Sum

goal/red flag Average

goal/red flag Average

goal/red flag Average

goal/red flag Average

4 color blue Average

yes/no Average

goal/red flag Sum

goal/red flag Average

Description
The following is a completed data collect

Organisation Scorecard Perspective

International Ltd. HQ Scorecard Financial

Customer

Internal Processes
Organisational Capacity
ed data collection spreadsheet to help build the ST

Objective Performance Measure Frequency

Increase Project Profitability

Projects greater than £250k in value Monthly

Average time spent resolving a
Monthly
problem
% Net operating profit Monthly

Reduce Sales Overhead Cost

% sales overhead/revenue Monthly

Sales people trained to sell product Monthly

Improve Customer
Satisfaction
% satisfaction surveys completed Monthly

Average satisfaction survey score Monthly

Accounts with account managers Monthly

Improve Knowledge Base

Number of items in knowledge base Monthly

Number of hits on knowledge base Monthly

Number of industry templates Monthly

al Capacity

Improve Staff Training

All staff receive company induction Monthly

% staff trained in product basics Monthly

Improve IT Efficiency

% IT server up-time Monthly

uild the STRUCTURE of a scorecard

Data Type Scoring TypAggregationThreshold Threshold

number goal/red flag sum 1 3

number goal/red flag average 20 10

% goal/red flag average 17 19

goal/red
% average 5 3
flag
number goal/red flag sum 1 3

% goal/red flag average 60 80

goal/red
% average 80 90
flag
number goal/red flag sum 20 40

number goal/red flag sum 10 30

number goal/red flag sum 10 20

goal/red
number sum 3 7
flag
 yes/no last value

% goal/red flag average 70 80

% goal/red flag average 90 100

Description

Metrics are denoted by a 'Circle' icon in QuickScore

The number of minutes spent resolving a customer question

Net operating profit as a percentage of total revenue

The cost of sales as a percentage of overall revenue

A Salesperson has undertaken and passed the standards sales training class

The number of customer satisfaction surveys completed per month expressed as a %

Derived from only the completed customer satisfaction surveys

The total number of accounts with allocated account managers

The total number of items in the knowledge database

A hit constitutes a single read per day of an article on the database by an individual

The number of industry templates created by our industry specialist consultants

All staff must receive standard company training/induction

Number of staff training in the product basics as defined by the product owner

% serbver up-time, does not include desktop computers

pressed as a %

an individual

onsultants
The following format can be used to INPU

Metric Id/Name 4/20/2016 5/20/2016

Projects greater than £250k in value 2 1

Average time spent resolving a problem 21 31

% Net operating profit 19.5 19.3

% sales overhead/revenue 5.5 5.3

Sales people trained to sell product 70 75

% satisfaction surveys completed 95 92

Average satisfaction survey score 84 80

Accounts with account managers 4 4

Number of items in knowledge base 38 38

Number of hits on knowledge base 28 25

Number of industry templates 3 3

All staff receive company induction yes yes

% staff trained in product basics 73 73

% IT server up-time 95 100

ed to INPUT actual values once a scorecard has be

6/20/2016 7/20/2016 11/20/2016 12/20/2016 1/20/2017

1 1 1 2 2

27 32 22 30 21

19 19 20 19 19

5.1 5.2 4.8 4.7 4.6

76 77 76 78 75

93 94 94 86 84

78 84 86 89 94

4 5 5 5 6

39 43 47 51 52

32 33 35 32 31

4 4 4 5 5

yes yes yes no yes

75 77 77 77 78

95 95 95 100 100
recard has been created

2/20/2017 3/20/2017 4/20/2017 5/20/2017 6/20/2017

3 3 2 2 3

28 22 27 19 20

19 19 19 19 19

4.7 4.7 4.6 4.8 4.7

73 71 75 78 76

80 78 84 86 89

95 93 92 94 93

6 6 6 5 6

52 54 52 51 54

27 31 31 32 31

5 5 5 5 5

yes yes yes no yes

81 82 78 77 82

100 95 100 100 95

7/20/2017 8/20/2017

1 2

17 16

19 20

4.4 3.8

75 79

94 95

95 93

5 6

43 52

33 31

4 5

yes yes

77 78

95 100