POS Questionnaire
POS Questionnaire
POS Questionnaire
Level of service
What time period elapsed before the salesperson acknowledged the customer?
1 - 5 seconds 6 - 10 seconds 11+ seconds
What was the salesperson’s first communication?
no greeting at all / customer made first contact
a simple acknowledgement e.g. “Hi”
an acknowledgement and greeting
Did the salesperson apologise for any inconvenience as customers lined in a queue?
Yes No
Was the correct amount charged for the goods purchased? Yes No
Did the salesperson offer any additional merchandise or service? Yes No
Did the salesperson mention any promotion or specials? Yes No
Did the salesperson enter the sale into the system without error? Yes No
Staff appearance
Is the salesperson wearing approved uniform or appropriate clothing? Yes No
Is the salesperson clean and tidy? Yes No
Is the approved name badge being worn? Yes No
General
Are promotions current? Yes No
Have all old promotional materials been disposed of? Yes No
Are all store facilities operational? (If not, report immediately) Yes No
Are customer complaints handled accordingly? Yes No
Comments and overall impression:
_________________________________________________________
_________________________________________________________
_________________________________________________________