Six Sigma Philosophy 1

Download as pdf or txt
Download as pdf or txt
You are on page 1of 3

8/15/17

Six Sigma Foundations and


Principles

The Six Sigma Philosophy


• An improvement method that aims to eliminate variation and
defects in a wide array of processes. These reductions are realized
through a focused effort on outputs critical to the customer, leading
to a financial gain for the organization
• Grounded in the goal of 3.4 defects for every 1 million opportunities
• Pioneered by Motorola in the 1980’s and embraced heavily by
General Electric in the 1990’s

The Six Sigma Philosophy


• Unlike TQ, which is worker empowered, Six
Sigma is owned at the business leader
champion level of the organization.
• TQ is confined to functions or processes
within the organization. Six Sigma seeks a
broader cross functional deployment.

1
8/15/17

The Six Sigma Philosophy


• Six Sigma is both a quality management
philosophy and a methodology that focuses on
reducing variation, measuring defects, and
improving quality of products, processes and
services.

The Six Sigma Philosophy


Event Time Impact Era
Motorola Early A systematic approach to solving Goal
Pioneered 80’s complex part and process
problems and the launch of an
effective process improvement.
Computer and Early process.
Advanced degrees in statistics and Enabling
Software 90’s many years of problem solving
Capability were no longer needed to solve
tough business problems.

The Six Sigma Philosophy


Event Time Impact Era
Allied Signal, Mid Transformed Six Sigma from a Proof of
Texas Instruments 90’s quality improvement focus to a Capability
& GE business improvement focus.
Implemented
Adapted for Late Six Sigma is no longer just for Business
Transactional 90’s manufacturing, it became one of Mgmt
and Service the most powerful transactional System
Problems improvement methods available.

2
8/15/17

The Six Sigma Philosophy


Improved quality
of design Improved quality of
conformance

Higher perceived Increased


value margin Lower service costs

Increased market Increased


share revenues

Higher profitability
7

The Six Sigma Philosophy


From To
Problem-driven Customer-driven
Reacting to dissatisfaction Preventing dissatisfaction
Process oriented thinking
Results at any cost oriented thinking
How are results, rework,
Used to waste and rework restarts created and delivered
Special cause focus Common cause focus
People management System management
Reward fire-fighting Reward team effort
8

You might also like